TRINITY UNIVERSITY OF ASIA COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT HRM-216 – Fundamentals in Lodging Operation with Hotel Immersion Assignment #1 - Research Submitted by: Nilo Ebuenga lV Q. 1HRM01 Submitted to: PROF. MARK DAEVID M.ADEM, CHIA, CGS, MBA Faculty, CHTM-TUA March 04, 2022 Trinity University of Asia College of Hospitality and Tourism Management HRM216 – FUNDAMENTALS IN LODGING OPERATION WITH HOTEL IMMERSION Name: Nilo Q. Ebunga IV Section: 1HRM01 Date: March 4, 2022 Prof. MDM Adem Instruction: Research for the following. Provide the references and use the 7 th Edition Format. Use Cover Page and Use Assignment 1 as your title. 1. Define the following terms (3 pts.each) A. Hospitality -Hospitality means "Friendly and generous welcome and amusement of guests, visitors, or strangers". B. Hospitality Management - Hospitality management is a vast field that entails overseeing the administrative, operational, and commercial activities of hospitality firms on a day-to-day basis. Unlike the more narrowly focused "hotel management," hospitality management is a broad phrase that encompasses a variety of businesses, including food and beverage, travel and lodging, and event planning. Maintenance and housekeeping are only a few of the areas that a hotel manager oversees, but there are many more such as spa services, concierge, and reception. C. The Hospitality Industry - This sector is a collection of leisure-oriented fields within the service industry. Food and beverage, housing, recreation, and travel are the four main segments of the hospitality industry. D. The Hotel Industry -The hotel sector is the part of the service industry that deals with guest lodging or accommodation. By most definitions, the hotel sector include not just hotels, but also hostels, motels, inns, and guest houses, among other forms of overnight lodging. It does not, however, usually comprise long-term or permanent accommodations. E. De Luxe Hotel - Deluxe refers to something that is particularly special or of exceptional quality. Upgrade to a luxury hotel room, which will be larger, more comfortable, and most likely have a fantastic view. F. Standard - An approved model is something that is considered by an authority or by popular consent as a comparison point. G. Economy -An economy is a broad collection of interconnected production, consumption, and trade activities that help determine how scarce resources are distributed. H. Front of the House (Give 3 Examples of Department under FOH) -Any activity or region of your restaurant that consumers will engage with during their eating experience is referred to as the "FOH." As a result, your front-of-house environment should be well-organized, clean, tranquil, and as quiet and pleasant as possible for your guests. Examples. Head waitress, General manager, and sommelier I. Back of the House (Give 3 Examples of Department under BOH) - Any action or region of your restaurant that consumers will not engage with (or even see) throughout their eating experience is referred to as the "BOH." Example. Dishwasher, sous chef, and kitchen manager 2. What are the Characteristics of Hospitality Industry? (10pts) - Intangible, perishable, inseparable, simultaneous, variable, shift labor, and visitor satisfaction are all aspects of the hospitality industry. In the hotel sector, intangible service characteristics are those that cannot be seen or touched but may be felt. 3. What is the health and safety protocol of hotel as far as the room accommodation is concern according to Department of Tourism, Philippines? (60 pts) - The Philippines Department of Tourism (DOT) ensures that tourism stakeholders follow the World Health Organization (WHO) and Department of Health's guidelines and precautionary measures in the interest of everyone's health and well-being (DOH). The DOT also actively promotes simple yet beneficial habits that the general public can adopt to help stop Covid-19 from spreading. The World Travel and Tourism Council has awarded the DOT the use of the Safe Travels Stamp in recognition of our efforts to conform with worldwide standards for health, safety, and hygiene (WTTC). The WTTC's Safe Travels Stamp, which was created in response to the Covid-19 outbreak, allows travelers to identify places that satisfy international health and safety requirements, allowing visitors to travel with confidence. Prepared by: Mark Daevid M. Adem Professor References: Kenton, W. (2021, May 10). Exploring how an economy works and the various types of economies. Investopedia. https://www.investopedia.com/terms/e/economy.asp Schulfer, S. (2022, March 2). Hospitality definition: What does hospitality mean? Complete Bar Inventory Software System | BinWise. https://home.binwise.com/blog/hospitality-definition What is hospitality management? (n.d.). Hospitality News & Business Insights by EHL. https://hospitalityinsights.ehl.edu/hospitality-management Hotel industry: Everything you need to know about hotels! (2021, March 10). Revfine.com. https://www.revfine.com/hotel-industry/#what-is-the-hotel-industry Deluxe - Definition, meaning & synonyms. (n.d.). Vocabulary.com. https://www.vocabulary.com/dictionary/deluxe Standard. (n.d.). www.dictionary.com. https://www.dictionary.com/browse/standard Front of house (FOH) vs. Back of house (BOH): What's the difference? (2020, June 8). Sling. https://getsling.com/blog/foh-front-of-house-boh-back-of-house/ What are the characteristics of the hospitality and tourism industry? (n.d.). Quora. https://www.quora.com/What-are-the-characteristics-of-the-hospitality-andtourism-industry Discover more fun! (n.d.). Department of Tourism Philippines. https://www.philippines.travel/safetrip
