Charleene Mendoza Manalansan Bahrain cchar2k15@gmail.com 32068802 linkedin.com/in/chevy-charleenemanalansan-100686 Summary Equipped with extensive experience in Luxury retail fashion sales. Employs excellent leadership skills and multitasking strengths. Demonstrated ability to improve store sales operations, increase top line sales and reduce costs. Experience Salesperson Burberry Oct 2019 - Present (2 years 1 month +) # Lead individual sales and achieve performance targets and KPIs, # On track for Pacesetter (Top seller), exceed YTD sale goal for 148%. No. 2 in 2020 Sale with the highest average sales in Bahrain. # Engage in upselling, cross-selling, and multiple selling for all product categories # Grant an outstanding service to the clients in compliance with the company guidelines to meet customer expectations. # Strengthen customer relations, and nurture loyal Burberry customer base also implementing appropriate CRM tools. # Built and cultivated long-term quality relationships with clients, exceeded customer purchase rate targets by 11% and average order size targets by 5% by quickly addressing customer needs # Correctly operate the retail IT system for stock transfers, payments, stock inquiries, and customer database input # Team-oriented: adds value and contributes to team success. "GOLDEN BOOT 2020" awardee # Complete detailed training guidelines applied and development as my tasks forefront end shop floor as well as challenging back to store. Sales Executive Saks Fifth Avenue Mar 2014 - Oct 2019 (5 years 8 months) # Model all Saks Fifth Avenue Principles (Greet, Relate, Exceed, Attend and Thank). # Focus on achieving and exceeding individual and vendor line sales goals, event sales goals, and department daily monthly sales goals. # Maintain a consistent high level of customer service by creating and developing excellent customer relationships as the brand expert and department representative. # Maintain a positive image as a liaison between Saks Fifth Avenue and your designated Account Executive. # Utilize Saks Fifth Avenue's online clientele resource tool to record and maintain client information and preferences to drive your business. # Focus all efforts on providing an exceptional customer experience from approach, to application, to closing the sale and following up with the customer. # Maintain counter standards by ensuring a clean, tidy and welcoming selling area. Chevy Charleene Mendoza Manalansan - page 1 # Awarded with “Customer Service Excellence” (3rd Quarter 2015) recognition for attention to details and ability to go above and beyond satisfy clients. # On track Pacesetter, achieving monthly sales. Rank 3rd Top-notch in Sale 2015 Brand Assistant Yousuf A Wahab Al Hawaj& Sons Co WLL Dec 2011 - Jan 2014 (2 years 2 months) # Leader in all key metrics, including best year over year growth in Sales and brand expansion, and overall Monthly Recurring Revenue # Improved customer retention by 32% in 2012 and 39% in 2013 # Awarded for keeping Zero Discrepancy for the whole year 2012 # Supervise daily operations and processes including ordering and inputting products at all of our brand outlet. # Monitor daily team activities, providing guidance and encouragement to optimize productivity. # Coaches staff on strategies to enhance performance and improve customer relations. # Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets. School Nurse SANABIL Private School Apr 2010 - Dec 2011 (1 year 9 months) # Promote and protects the optimal health status of school-age children # Provides health assessments # Develops and implements a student health plan # Maintains, evaluates and interprets cumulative health data to accommodate individual needs of student # Develops procedures and provides for emergency nursing management for injuries / illness # Provide health education and anticipatory guidance and stay on 100% no accident statistic. Executive Sales Consultant Nissan Philippines – Universal Motor Corporation Jan 2009 - Feb 2010 (1 year 2 months) # 2nd Quarter's Top Sales 2009 # Employee of the Month October 2009 # Established relationships with new customers # Maintained existing customer base thru meeting, emails, and phone # Advised customers regarding payment options and other loans, leasing banking terms # Kept Management daily updated with a record of sales and orders # Tracked progress of existing orders by contacting or liaising with suppliers # Effectively carried out the relevant paperwork # Kept updated on changes in pricing, leasing programs, different incentives, campaigns, and tradeshows. Education CARMEL COLLEGE Chevy Charleene Mendoza Manalansan - page 2 Bachelor of Science, Nursing Skills communication skills • Social Media Marketing • Sales Process • Merchandising • Lead Generation • Cold Calling • Sales & Marketing • Business Planning • Product Development • Inventory Management Honors & Awards Highest Average Sales in Bahrain - Burberry Feb 2020 Ranked 2nd on 2020 Sales - Burberry Jan 2021 "GOLDEN BOOT 2020" awardee - Burberry Oct 2020 “Customer Service Excellence” (3rd Quarter 2015) - Saks Fifth Avenue Oct 2015 Rank 3rd Top-notch in Sale 2015 - Saks Fifth Avenue Jan 2016 Awarded for keeping Zero Discrepancy for the whole year 2012 - Al Hawaj & Sons Jan 2013 Employee of the Month October 2009 - NISSAN - Universal Motors Corporation Oct 2009 2nd Quarter's Top Sales - NISSAN - Universal Motors Corporation Apr 2009 Chevy Charleene Mendoza Manalansan - page 3
