Tittle: EFFECTIVENESS OF INTERNET UTILIZATION IN PROMOTING
TOURISM SECTOR.
BACKGROUND OF THE PROBLEM
Since internet was introduced in the world, there were many reasons for the different types of
organization to subscribe to this service that enable the connection to the internet. Some
organization like to use electronic mail which cheap and faster compared to the conventional
mail, other like to access the chat services and bulletin board services where it helps facilitate
the communication with other similar interest. As the result of the internet communication
(which make the world as one) many business organization have adopted this computerized
communication system so as achieve high performance of their business operation. Tanzania
as one of the developing countries has engaged in the use of internet and this has made some
improvements to the nation as well as at individual level though not to the expected extent.
The first computer in Tanzania, an ICT 1500, was installed in the Ministry of Finance in 1965.
By 1974 there were seven computers in the country and the Ministry of Finance had already
acquired a new computer, an ICL 1900. The introduction of computers was beset by problems
in almost all installations. All computer hardware in Tanzania is imported. Currently there are
no plans to assemble within the country, and this situation seems likely to continue.
Effective use of Computer networks and the Internet technology is considered a major
determinant of competitive advantage, market penetration, innovation, technology transfer, and
even management competency. In the Business arena, customers will engage in Internet
commerce when they feel that they are getting a better deal. The ultimate question about
Internet commerce, success may be more a function of customers ’belief and perception of the
net value of the benefits and costs of both a product and the processes of; sending, ordering,
and receiving it. Computer networks and the Internet have often been referred to as “the
technology that has changed the world” (Lucas 1999).
It is clear that the internet continue to revolutionize every sector and aspect of our lives, for
example, contribution provided by internetworking in business organizations includes: New
ways to design organizations, Creates new relationships between customers and management,
Change the basis of competition, Enables tremendous efficiencies in production and services,
Provide mechanism through groupware for coordinating work and creating knowledge base of
organization, Provides the manager with electronic alternatives to face-to-face communications
and supervision.
This research is going to describe and analyze the role of internet in improving productivity in
manufacturing company. The theoretical framework guiding this study is “the effective of
internet utilization in promoting business sector”.
STATEMENT OF THE PROBLEM
Effective of internet utilization in promoting business sector is very essential to every modern
organization. Nowadays as internet help to facilitate easy communication within and outside
organization, it provides services such as electronic mail, chat and bulletin services, and also
some organization make use of it in order to obtain vast database of information in every topic
imaginable. Before the advent of computers and internet, all business activities i.e. advertising,
buying and selling were manually done through magazines, newspapers, journals and books or
need someone to move from one place to another for either buying or selling products or
services. This means did not satisfy many people because not all the people will be reading
those journals.
Thus, there is a huge need of improving the advertisement and promotion of business of any
country to the world using Electronic means that is internet. The use of electronic e-commerce
in Tanzania is growing very slowly compared to the developed countries due to different
factors, hence we need to improve and emphasize on using this kind of networking for better
success.
Though internet services are growing faster and faster, many developing nations have not yet
achieved this computerized communication system. Tanzania is among these countries have
not yet exploited this computerized communication system. Therefore, Internet services in
organization need to be designed according to its standard set out to control the operational
effectively in the organization.
In the light of technological development in the world-distinguished by the increased usage of
computers in most business operations, coupled with the power of computer networks and the
increased use of the Internet; there’s a critical challenge facing our nation due to the fact that
we are one of poorest countries in the world and for years we have been lagging behind in
technological terms compared to other African countries as well as other countries in the world.
Until recently most business institutions in Tanzania were manually operated and services
offered were too slow; however, since the 1990’s most businesses have been computerized and
this means that computer networks and the internet are transforming the world’s economy.
They are radically changing how people live, learn, work, play, and consume. At the center of
this revolution is Information Technology (IT). Information Technology (IT) has moved from
the “back office” to the front line; namely the Interface between the customer and the firm has
changed dramatically and increasingly; Information Technology (IT) is shifting the firm’s
relationships with its customers from a “face-to-face” to a “screen-to-face” interaction.
RESEARCH QUESTIONS.
The following research questions will be used for the study:
(a) How does the tourism sector benefit through the use of Internet?
(b) What are the devices needed to connect Internet within the organization so as to function
properly?
(c) To what extent Internet have contributed to improved efficiency and performance in
tourism sector.
RESEARCH OBJECTIVES
This study will be conducted for the following objectives:
(a) To be able to examine and identifies the different types of benefits that are offered through
the use of internet within tourism sector
(b) To assess whether the speed of internet is very essential for tourism development.
(c) To recommend measures that would promote effective use of internet and enhanced
provision of quality business outputs.
SIGNIFICANCE OF THE STUDY
This study intends to reveal effective of internet utilization in promoting tourism sector. Once
the study is accomplished the researcher believes that it will be of much value to a number
of people.
(a)The study will improve the effective use internet for the development of the tourism sector.
(b)The researcher’s report will enable the organization and public as whole about the
awareness of internet.
(c)Also the study will help the researcher to widen his knowledge on internet.
LITERATURE REVIEW
INTERNET
The internet is a globally connected network system facilitating worldwide communication
and access to data resources through a vast collection of private, public, business, academic
and government networks. The terms internet and World Wide Web are often used
interchangeably, but they are not exactly the same thing; the internet refers to the global
communication system, including hardware and infrastructure, while the web is one of the
services communicated over the internet. According to The internet book written by
Douglas E. Comer published on august 2018.
The internet was brought to the public on a larger scale at around this time. Since then, the
Internet has grown and evolved over time to facilitate services like Email, Web-enabled audio
and video conferencing services, Online movies and gaming, Data transfer/file-sharing often
through File Transfer Protocol (FTP), Instant messaging, Internet forums, Social networking,
Online shopping and Financial services.
As a global network responsible for vast amounts of data transfer and process facilitation, the
Internet is constantly evolving. For instance, an initial protocol called IPv4 distributing
Internet Protocol (IP) addresses has largely been replaced by a new IPv6 model that will
increase the number of addresses available for each continent around the globe.
INTERNET ULTILIZATION
is the amount of information transferred over your internet connection (web browsing,
checking email, downloading and uploading files, streaming audio and video.) Different
online activities transfer different amounts of information. All the devices connected to the
internet within your home contribute to usage including desktop computers, notebook
computers, smart phones, tablet computers, iPods and gaming consoles. In now days there is
high number of people who have access to the internet this due to the improvement of
technology and affordable price of mobile phone, desktop and laptop.
TOURISM
There are a number of ways tourism can be defined, and for this reason, the embarked on a
project from 2005 to 2007 to create a common glossary of terms for tourism. It defines
tourism as follows:
Tourism is a social, cultural and economic phenomenon which entails the movement of
people to countries or places outside their usual environment for personal or business/
professional purposes. These people are called visitors (which may be either tourists or
excursionists; residents or non-residents) and tourism has to do with their activities, some of
which imply tourism expenditure (United Nations World Tourism Organization, 2008).
Using this definition, we can see that tourism is not just the movement of people for a number
of purposes (whether business or pleasure), but the overall agglomeration of activities,
services, and involved sectors that make up the unique tourist experience.
Types of tourism
There are three basic forms of tourism: domestic tourism, inbound tourism, and outbound
tourism.
Domestic tourism is kind of tourism where by people move from one place to another within
their country and outside of their home for reassure, pleasure or study example people move
from moshi to manyara nation park
Inbound tourism is kind of tourism where by visitor from outside of country for reassure,
pleasure or study. Example people come in side our country from different country.
Outbound tourism is kind of tourism where by a resident visitor outside of their country for
different purpose like pleasure and study example people move from Tanzania to Kenya.
REFFERENCE
(1) Bramwell, B. & Lane, B. (2010). Sustainable tourism: an evolving global approach.
Journal of Sustainable Tourism, 1(1)
(2) Hossein Bidgol (2003) The Internet Encyclopedia volume 1
(3) Catlin, J., Jones, R. and Jones, T. (2011) Revisiting Duffus and Dearden’s wildlife
tourism framework. Biological Conservation.
(4) Ioannides, D. (2003). Tourism in destination communities. Tourism in Destination
Communities, 1.
(5) Munhurrun, P. R & Naidoo, P. (2011). Residents' attitude toward perceived tourism
benefits. International Journal of Management and Marketing Research.