STC RETAILER
HANDBOOK
Table Of Contents
Introduction From The Director & General Manager
5
Centre Information 7
STC Management Team Staff Directory
8
Security
10
Tenant Contact List 10
STC Tenant Alert System
10
After Hour Access 11
Lost And Found 11
Lost Children And Persons
11
Fire Alarm System12
Evacuation Procedure12
LockDown Procedure14
Security Escorts14
Security Store Patrols14
Tenant Infractions15
Employee Parking16
Maintenance & Mall Operations
18
Tenant Responsibilities18
Loading Docks & Compactor Maps
20
Specialty Leasing22
Marketing23
Guest Experience24
3
4
Welcome to Scarborough Town Centre
On behalf of the entire team at Scarborough Town Centre, I want to welcome you to the
STC family. STC is about bringing the world to Scarborough through food, fashion and lifestyle.
An integral part of life in the eastern GTA, where people connect to shop, eat and play every
day. STC accommodates over 23 million visitors a year; a volume that is expected to increase
in the years ahead through a combination of bold planning and ambitious growth.
At STC, we consider everything we do from food, shopping and events to be about bringing
our diverse community together. We proudly present our tenants, events and an evolving
spectrum of partners under a strong framework in dialogue with our city and the community
we serve. It is a space where local residents, commuters, and tourists should feel a sense of
belonging; STC is a vital component of Scarborough life and a lens into Toronto’s cultural
richness and diversity.
Your STC Retailer Handbook is filled with important and practical information that will prove
useful throughout your tenancy. The STC management team is here to work with you,
so please feel free to contact me if there is anything we can do to help.
We wish you much success in your tenancy at STC.
Scott Kyle
Director and General Manager
Scarborough Town Centre
Oxford Properties Group
Direct: 416-296-4753
Mobile: 416-456-0488
5
6
Centre Information
Scarborough Town Centre (STC) is the largest shopping destination in Toronto’s diverse and
thriving east end. With more than 23 million shoppers visiting annually, STC’s sales productivity
projections are slated to reach $900 per square foot. Strategically positioned next to Canada’s
busiest highway, the 401, this fashionable urban shopping centre also provides formidable
leasing opportunities. Offering more than 250 shops and services, STC is a multi-level community
hub and fashion-forward shopping destination with a dynamic retail mix, including a flagship
Sephora, H&M, and Aritzia as well as Zara, Michael Kors, lululemon, Nike, Footaction, adidas,
MUJI and 32 dining options such as Kwan Dim Sum, Scaddabush and quick-service eatery
TASTE MRKT, STC is your one-stop regional shopping destination.
Located at the heart of a trade area comprised of more than 1.5 million people living in
521,891 households with an average of 410,000 vehicles passing the centre daily. In addition,
the major arterial roads within STC’s perimeter have a traffic volume of close to 130,000
vehicles per day and connected to the TTC Light Rapid Transit (LRT) system, which reports
29,610 riders. Along with Scarborough’s Civic Centre, more than 10 office buildings, more than
8,000 residential units and several cultural facilities, all of which form the core of Scarborough.
Total Gross leasable area 1.6 million sq. ft.
Number of stores and services
250+
Number of parking stalls 5,796
Annual Shoppers 23 million
7
STC Management Team
MANAGEMENT OFFICE
MARKETING
Scott Kyle
Director and General Manager
skyle@oxfordproperties.com
416-296-4753
Jai Lee
Marketing Director
JaiLee@oxfordproperties.com
416-296-4751
Amy Rozario
Senior Property Manager
ARozario@oxfordproperties.com
416-296-4759
Justin Bayot
Marketing Manager
JBayot@oxfordproperties.com
416-296-4756
Sanchia Saha
Assistant Property Manager
SSaha@oxfordproperties.com
416-296-4796
Hayley Laidlaw
Digital Marketing Specialist
HLaidlaw@oxfordproperties.com
416-296-4789
Karen Sattaur
Property Administration Manager
KSattaur@oxfordproperties.com
416-296-4755
Bonnie Taylor
Marketing Coordinator
BTaylor@oxfordproperties.com
416-296-4758
SPECIALTY LEASING
GUEST EXPERIENCE
Iris Sinilong
Lead Generation and Activation Manager
ISinilong@oxfordproperties.com
416-296-3012
Dianne Shular
Guest Experience Manager
DShular@oxfordproperties.com
416-296-4761
Jessica Johnson
Specialty Leasing Coordinator
JJohnson@oxfordproperties.com
416-296-3335
8
OPERATIONS DEPARTMENT
SECURITY DISPATCH
Jeff Tsuji
Operations Manager
JTsuji@oxfordproperties.com
416-296-4757
416-296-4777
Edwin Bayungan
Tenant Coordinator
EBayungan@oxfordproperties.com
416-296-4784
Adam Dorward
Energy & Technical Services Manager
ADorward@oxfordproperties.com
416-296-4764
MANAGEMENT OFFICE
Monday – Friday: 9:00 am to 5:00 pm
416-296-5490
Fax: 416-296-9949
stcinfo@scarboroughtowncentre.com
STC GUEST EXPERIENCE – TEXT OR CALL US
416-296-0296
stcinfo@scarboroughtowncentre.com
310-MAXX (6299)
24/7 Maintenance Support
Gayah Badal
Maintenance Manager
GBadal@oxfordproperties.com
416-296-4765
SECURITY DEPARTMENT
Kyle Dodd
Security Manager
KDodd@oxfordproperties.com
416-296-4781
Laura Witty
Assistant Security Manager
LWitty@oxfordproperties.com
416-296-4778
9
Security
Security is available 24 hours a day and is located in the corridor by Entrance 6. The Centre
is monitored by security cameras throughout the common areas. Security is responsible for
patrolling the common areas of the Centre, back corridors, and the parking lots. They are also
committed to assisting customers, staff, and tenants to provide a safe and pleasant environment.
TENANT CONTACT LIST – AUTHORIZED KEY HOLDERS
In case of emergencies, Security requires the names and phone numbers of authorized key
holders for your store. In the event an incident occurs after store hours, Security will be able
to contact you.
Please remember to update your authorized names and phone numbers with Security, whenever
staff changes are made.
Please obtain the Emergency Retailer Contact Sheet from Security or the Management Office
and return it to the Management Office. Make sure to pick up a replacement page in case of
any future changes.
SCARBOROUGH TOWN CENTRE TENANT ALERT SYSTEM
STC utilizes a mass notification emergency messaging system called SEND WORD NOW
to communicate live updates and instructions to all our tenants via automated voice telephone
calls, texts and emails in addition to using the public address (PA) system and Emergency
Directory Notifications.
It is very important that managers or other staff members listen to the Scarborough Town Centre
alert messages and share the sent information immediately with others in your store. Do not hang
up until the message has ended.
10
AFTER-HOUR ACCESS
All individuals in the Centre are required to leave the property by 10:00 pm, unless they are
engaged in a work function. Please notify Security or the Management Office at least 24 hours
in advance, when staff are:
•
Working late due to inventory
•
Work is being performed in-store, etc.
•
Special request that is approved by Management
•
Required to work late hours, are night cleaners, stock takers, etc.
•
In which case an ongoing after-hours permit is issued
Please visit the Security Office to obtain an After-Hours Permit. This is required so security is
aware of who is in the building after hours in the event of an emergency.
Access to the shipping and receiving docks is restricted from 6:00 pm to 5:00 am,
during which time any unauthorized vehicles will be towed away at the owner’s expense.
LOST AND FOUND
If you find a Lost and Found item, please turn it into the Security Office as soon as the item
is found or call our dispatch office and we will pick up the item from your store. Alternatively,
direct any customer inquiries for Lost and Found items to the Security Office or give them the
phone number to call at their convenience.
LOST CHILDREN AND PERSONS
If a child has been left unattended in your store first try to locate the parent. If you cannot locate
the parent but have an intercom system, page the parent, without disclosing a lost child situation.
If the parent doesn’t seem to be in the store, call your own store security if you have any,
Scarborough Town Centre Security or the Toronto Police at 416-808-2222. Stay with the child
until Security or the Police arrive.
11
Security
FIRE ALARM SYSTEM
Scarborough Town Centre is protected by a monitored two stage fire alarm system. There are
several possible alarm source triggers, and each alarm is immediately investigated to determine
its cause (e.g. pull station, smoke detectors, heat detectors or sprinkler activation).
Stage 1:
Alarm is activated. You will hear the bells sound intermittently (20 beeps per minute). During this
first stage, you should make preparations to close your store and standby for further instruction
via Send Word Now, PA (Public Address) announcements or the Activate Emergency Directories.
Stage 2:
The bells will ring continuously (this is a full stage alarm), and you are to immediately evacuate
your store and the Centre.
EVACUATION PROCEDURE
1.
Ensure all customers are out of the store and check change rooms and/or washrooms.
2.
Close/Lock Cash Register.
3.
Ensure employees are out of store, check back rooms etc.
4.
Close and lock the store.
5.
Remaining together, go to evacuation waiting area. Do a head count and ensure all of
your staff are accounted for. Security will check site to ensure all employees are out of the
building.
12
EVACUATION WAITING AREAS FOR TENANTS
SCARBOROUGH TOWN CENTRE
Scarborough, Ontario
HIGHWAY 401
PROPERTY LINE
PROPERTY LINE
N
PROPERTY LINE
8
C.I.B.C.
E1
7
9410
4
CONC
RETE
CURB
8
13
PROPERTY LINE
11
4
CONCRET
PROPERTY LINE
LOT
R
Y
TIE A
R W
A H
C IG
H
16
696 CARS
PARKING
CONCRETE
CURB
13
158 CARS
E SIDEWALK
WALL
BLOCK SF
RETAINING
ASPHALT
CONCRETE WALL
NO PARKING
9
LD
A 'S
N G
O
D KIN
ac
M HE
(T
BLOCK E2
9
FIRE ROUTE
ASPHALT
16
BATON
ROUGE
AY )
W 1
E 0
E 4
FR o.
N
13407
10
CUR
B
CONCRETE
SIDEWALK
S
BEST BUY
9
0002
RETAINING
37930
13
WALLS
LA-Z-BOY
8
18
TE
92
SF
EXISTING
180731
PAD
20
23
27
20
LINE
SWISS CHALET
1002
5410
15
ROU
TE
EASM
E
ROUT
KE
3
5.08
4.72 CAR
CAR S/
S/10100 SQ
00
SQ M
FT
14
281 CARS
15
15
13
BLOCK M
2
90
UD
11
C
ESTCODE
4
7200±
12
HW
UD
CA
FIRE ROUTE
28
8
12
ROUTE
MILESTONE'S
1001
AVE
NU
E
12
20
RS
CA
36
M
0C
5
ENTRANCE 5
4
OC
K
AR
S
16
22
BL
14
47
PRO
16
7
38
3
GR
6637
6647
TE
4
35
8
9
RO
UTE
35
33
FIR
E
4
ENTRANCE 3
32
29
BOSTON D7
PIZZA 6004
27
22
4
ENTRANCE 2
21
84
Garbage
1107 Patio
RIGHT
TURN
LANE
19
SIGN
NEW
EXIS
TER
JACK ASTOR'S/
SCADDABUSH
0001
15495
TING
PLAN
18
17
McCOWAN ROAD
19
ROU
PROGRESS AVENUE
30
FIRE
ESS
4
SPENCE D6B
DIAMONDS 6534
6
7
4
20
D6A
4
FIRE
11
4.85 CARS/100 SQ M
4.57 CARS/1000 SQ FT
15
15
BRIMLEY ROAD
UD
BLOCK D
3
14
255 CARS
D3
5040
MARK
ROUT
E
PATIO
D2
5048
ALTERNA D4
SAVINGS 4613
PUTTING EDGE
ING
EXIST
16
FIRE
2
13
BULK BARN
I V E
DR
D11
SC
UNASSIGNED
T E
RA
PO
ING
CURB
CANYON CREEK
4980
D8
8
RS
FIRE ROUTE
E
DROP
S
CARTER S
OSHKOSH
7
8
R
14
LOADING
3
9
O
5
2
CA
RS
UD
6
51
COMPACTOR
14
LCBO D1
(OCT 2019) 10840
7
FIRE
FIRE
21
16
ENT
OSED
PROP
21
20
14
OC
CAR
S
TRANS.
14
BL
19
FIRE
LOBLAWS
ASPHALT
24
PROP. PROPERTY LINE
EXIST. PROPERTY LINE
LANDSCAPE SET BACK LINE
CURB
CURB
ROU
SIDEWALK
4
D3A
SB
DROP
DROP
19480±
CONC. SIDEWALK
CONC. SIDEWALK
16
E
RO
UTE
13
FIR
11
SIDEWALK
CONCRETE
4
EXI
ST
RAM
P
DO
WN
TO
LOW
ER
LEV
EL
34
ENTRANCE 6
UT
CONCRETE SIDEWALK
parcel plan
RO
ENTRANCE 1
FIRE
The Purpose of this plan is to identify the approximate location, size and
dimension of the Lease premises in the Shopping Centre.
The Landlord reserves the right at anytime to relocate, rearrange or alter the
buildings and structures, other leased premises, and Common Area and
Facilities, and the Lease Premises from that shown on the plan.
All information, dimensions, sizes and areas are approximate only and are to
be verified on site.
In-premises washroom locations are subject to verification.
CONCRETE SIDEWALK
E
O x f o r d S h o p p i n g C e n t r e s * June +19, +2019
MALL
ENTRANCE
ENTRANCE 7
COL
UMN
FIRE
COL
UMN
COL
UMN
E
ROUT
ENTRANCE 4
E
GAT
R
NTE
ENTRANCE 8
NEW
LOADING
R
NTE
PLA
T
VEN
PLA
TRANSIT ROAD
SIGN
CONCRETE SIDEWALK
SIGN
TRANSIT ROAD
FEDERAL
BUILDING
YMCA
S
S
RESIDENTIAL
TOWER
BOROUGH DRIVE
SIGN
CONCRETE SIDEWALK
PROPERTY LINE
PLAZA
BELL CANADA
TOWN CENTER COURT
S
CANADA LIFE
OFFICE BUILDING
S
S
N
S
S
S
CITY HALL
LOT 2
LOT 8
LOT 9
NORTHEAST PARKING DECK - MEZZANINE
211 CARS
NORTHEAST GRADE PARKING
833 CARS
SOUTHWEST GRADE PARKING
13
Security
LOCKDOWN PROCEDURE
In the event of an emergency where evacuating the building may not be possible, the mall will
go into lockdown, also commonly referred to as ‘shelter in place’ or ‘hold and secure’. In the
unlikely situation this is required, mall security will send a phone alert to the store. The procedure
is as follows:
1.
Close and lock the front and back doors of your store, keeping all staff and customers
inside the store.
2.
Turn off all store lights.
3.
Move all staff/customers out of sight of windows. Move people to a back room
or behind a cash desk.
4.
Silence cell phones.
5.
Wait for security or police to notify of the all clear.
In the event that you are elsewhere in the mall when a lockdown is initiated, go into the closest
store, follow the above procedures, and wait for police or security to give the all clear.
SECURITY ESCORTS
STC Security is available to assist tenants with the following types of escorts:
•
Bank deposit escorts (always conceal your bank deposit). Security remains at the
Scotiabank deposit drop box for 1 hour after the shopping centre is closed.
•
Personal escorts for employees to their vehicles.
•
Security escorts are available at all times, based on the availability of Security staff.
Contact Security obtain this service. A wait time may apply.
•
Security provides customer escorts when requested.
SECURITY STORE PATROLS
STC Security can provide special patrols of your store in the event you suspect a possible
shoplifter, suspicious person(s) or your store is extremely busy. Please call Security to arrange
as store patrols will be provided on a per call basis on the availability of Security staff.
14
Tenant Infractions
Retailers may be issued written warnings and/or monetary fines for violations of the landlord’s
rules and regulations, which include but are not limited to those outlined below.
Improper handling/disposal of garbage or grease
•
Please ensure all items are disposed of in proper receptacles.
Noise violations
•
In-store volumes are to be kept at a level that does not infringe upon neighboring businesses
or extend into common area.
Storefront, signage, and merchandising violations
•
All signage is to be professionally printed and displayed.
Lease line violations
•
All signage and displays must remain within your store lease line.
Late opening/early closing
•
Tenants are required to maintain the normal hours of operation for the Shopping Centre.
If you are not able to, please notify Mall Management Office immediately.
Tenant work
•
All renovations require approval by the Landlord and must take place outside of the
Shopping Centre hours. An After-Hours Permit is available at the Security Office.
Tenant solicitation
•
Solicitation of any kind is not permitted in the common areas or parking lot.
Tenant deliveries
•
All deliveries must be scheduled and processed no later than 10 am.
Smoking
•
Under no circumstances shall tenant staff be permitted to smoke anywhere inside the
Shopping Centre. This regulation is in accordance of The Smoke-Free Ontario Act.
Employee Parking
•
Employee’s must at all times park in the approved employee parking areas. Any employee
found parking in other locations without the permission of the Security Department can be
fined, ticketed by the City of Toronto or towed.
Please take the time to familiarize yourself and your staff with these regulations and ensure
compliance with them to avoid incurring penalties as these will be strictly enforced.
15
Employee Parking
All employees who drive to work must register their vehicle(s) with security in order to be
permitted to park on property. Employees will be issued a parking sticker to identify their vehicle,
and an access card for early morning gate access. The employee parking program has been
designed to ensure convenient parking for our tenants, while ensuring availability of prime
parking for our customers.
To obtain a Mall Employee Parking Sticker & Access Card from the Security Office:
•
Pick up the Parking Access Application form from the Security Office.
•
Complete the form and have the Store Manager sign it where indicated.
(Make sure to review and sign the form front and back).
•
Return the form to the Security Office with a copy of the employee’s Driver’s License,
Vehicle Ownership, and Proof of Employment (a recent paystub is ideal)
The Employee Parking Areas are indicated in the map below. These areas may be periodically
changed by the landlord.
•
Access to the employee parking lots can be made through the North entrance off
of Progress Avenue across from Canyon Creek.
•
Entry to all parking lots is restricted from 6:00 am to 9:30 am on weekdays to reduce
the possibility of commuter park-and-rides.
•
All employees must stop at the electronic gate to scan their employee access gate key card
to be permitted access to park.
16
SCARBOROUGH TOWN CENTRE
Scarborough, Ontario
HIGHWAY 401
PROPERTY LINE
PROPERTY LINE
N
PROPERTY LINE
8
C.I.B.C.
E1
7
9410
4
CONC
RETE
CURB
8
13
PROPERTY LINE
11
4
LOT
CONCRET
E SIDEWALK
WALL
16
696 CARS
PARKING
CONCRETE
CURB
13
158 CARS
PROPERTY LINE
RETAINING
ASPHALT
CONCRETE WALL
NO PARKING
9
AY )
W 1
E 0
E 4
FR o.
N
R
Y
TIE A
R W
A H
C IG
H
LD
A 'S
N G
O
D KIN
ac
M HE
(T
BLOCK E2
9
FIRE ROUTE
BLOCK SF
ASPHALT
16
BATON
ROUGE
13407
10
CUR
B
CONCRETE
SIDEWALK
S
BEST BUY
9
0002
RETAINING
37930
13
WALLS
LA-Z-BOY
8
CURB
18
FIRE
92
SF
EXISTING
180731
PAD
20
23
27
14
ROU
TE
EASM
FIRE
SWISS CHALET
14
1002
5410
15
E
ROUT
KE
3
5.08
4.72 CAR
CAR S/
S/10100 SQ
00
SQ M
FT
14
281 CARS
15
15
13
BLOCK M
2
90
UD
CA
ESTCODE
4
7200±
12
HW
UD
CA
FIRE ROUTE
3
UD
BLOCK D
28
8
12
1001
SA
VEN
UE
12
20
7
47
36
CA
5
M
22
4
CK
0C
AR
S
16
RS
38
3
BL
O
14
TE
4
35
8
9
RO
UTE
35
33
FIR
E
4
32
29
BOSTON D7
PIZZA 6004
27
22
4
21
84
Garbage
1107 Patio
RIGHT
TURN
LANE
19
SIGN
NEW
TER
JACK ASTOR'S/
SCADDABUSH
0001
15495
EXIS
TING
PLAN
18
McCOWAN ROAD
16
6647
ROU
PROGRESS AVENUE
30
19
FIRE
PRO
GR
ES
4
SPENCE D6B
DIAMONDS 6534
MILESTONE'S
7
4
20
PUTTING EDGE D6A
6637
6
FIRE
11
4.85 CARS/100 SQ M
4.57 CARS/1000 SQ FT
15
ALTERNA D4
SAVINGS 4613
4
ROUTE
14
255 CARS
D3
5040
MARK
ROUT
E
PATIO
D2
5048
15
BRIMLEY ROAD
ING
EXIST
16
FIRE
2
13
BULK BARN
I V E
DR
D11
SC
UNASSIGNED
T E
RA
PO
ING
CURB
CANYON CREEK
4980
D8
8
RS
FIRE ROUTE
E
DROP
S
CARTER S
OSHKOSH
7
8
R
14
LOADING
3
9
O
5
COMPACTOR
14
11
2
C
RS
UD
6
51
LCBO D1
(OCT 2019) 10840
7
FIRE
OSED
PROP
LINE
21
16
ENT
21
20
OC
CAR
S
TRANS.
20
BL
19
TE
CURB
LOBLAWS
ASPHALT
24
PROP. PROPERTY LINE
EXIST. PROPERTY LINE
LANDSCAPE SET BACK LINE
ROU
SIDEWALK
4
D3A
SB
DROP
DROP
19480±
CONC. SIDEWALK
CONC. SIDEWALK
17
16
E
RO
UTE
13
FIR
11
SIDEWALK
CONCRETE
4
EXI
ST
RAM
P
DO
WN
TO
LOW
ER
LEV
EL
34
parcel plan
UT
RO
CONCRETE SIDEWALK
FIRE
The Purpose of this plan is to identify the approximate location, size and
dimension of the Lease premises in the Shopping Centre.
The Landlord reserves the right at anytime to relocate, rearrange or alter the
buildings and structures, other leased premises, and Common Area and
Facilities, and the Lease Premises from that shown on the plan.
All information, dimensions, sizes and areas are approximate only and are to
be verified on site.
In-premises washroom locations are subject to verification.
CONCRETE SIDEWALK
E
O x f o r d S h o p p i n g C e n t r e s * June +19, +2019
MALL
ENTRANCE
COL
UMN
FIRE
COL
UMN
COL
UMN
E
ROUT
E
GAT
R
NTE
NEW
LOADING
R
NTE
PLA
T
VEN
PLA
TRANSIT ROAD
SIGN
CONCRETE SIDEWALK
SIGN
TRANSIT ROAD
FEDERAL
BUILDING
YMCA
S
S
RESIDENTIAL
TOWER
BOROUGH DRIVE
SIGN
CONCRETE SIDEWALK
PROPERTY LINE
PLAZA
BELL CANADA
TOWN CENTER COURT
S
CANADA LIFE
OFFICE BUILDING
S
S
N
S
S
S
CITY HALL
LOT 2
LOT 8
LOT 9
NORTHEAST PARKING DECK - MEZZANINE
211 CARS
NORTHEAST GRADE PARKING
833 CARS
SOUTHWEST GRADE PARKING
17
Maintenance & Mall Operations
TENANT RESPONSIBILITIES
Store maintenance
•
Tenants are responsible for the cleanliness, appearance and general maintenance of their
store and include the inside of the store, windows, signs and all elements of the exterior
storefront.
Maintenance or service requests
•
General maintenance and repairs within the store are the Tenant’s responsibility.
This includes, but is not limited to, changing of light bulbs, plumbing, electrical and repairs
to the store closure system.
•
All shopping centre maintenance or service requests are to be communicated through 310.
MAXX (6299). Representatives are available 24/7 to accept service requests and direct
them to the STC Team.
Heating, ventilation, and AC
•
Tenants are responsible for initiating and maintaining a maintenance service contract
for heating, ventilation and air conditioning (HVAC) within their premises.
Equipment protocol
•
STC does not lend out any equipment such as ladders, tools, or machinery for safety
and liability reasons.
Waste management plan & maps
All tenants are required to transport and deposit their own garbage and recyclables to
the Waste & Recycling Depot closest to them. A map identifying the location of the Waste
& Recycling Depots is provided in this manual. Below are a few reminders for store staff:
•
Garbage and recyclable material are not allowed to be transported through Common
Areas during mall hours, please use the service corridors.
•
All recyclable materials and garbage must be separated and placed in clear plastic bags.
•
Empty boxes are to be broken down and placed in the corrugated cardboard compactor
along with paper products. Instructions for operating the compactors are provided on
the equipment.
18
•
Product displays, clothing racks, desks, chairs, file cabinets, etc. cannot be left at Centre
service areas, and are the responsibility of the Tenant to arrange for pickup and removal.
Please arrange with your Head Office.
•
If items are left within the centre, rear corridors, common areas, or loading docks,
mall management will arrange for removal and charge the Tenant for the cost plus
a 15% administration fee.
Loading dock use
All deliveries are to be unloaded at the loading bay areas and removed/delivered as quickly
as possible. General Loading Dock rules are listed below:
•
Wood skids/pallets must be taken back by delivery trucks/drivers and cannot be left
in the loading dock area, corridors, or any common areas of the building.
•
Back corridors/hallways and loading dock areas must be kept clear of refuse and debris,
as per Ontario Fire Code.
•
Bulk deliveries are not permitted through the Common Mall Entrance Doors at any time,
unless a request has been granted through mall management. A Delivery Access Request
Form can be obtained at Security or Guest Experience.
•
Tenants are responsible for their trades and may be held responsible for fines associated
with violations. The cost is $100.00 per offence issued by Scarborough Town Centre
Security Team.
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Loading Docks & Compactor Maps
Lower Level
North Receiving Dock #3
West Receiving Dock #7
South-East Receiving Dock #9
LEGEND
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LOWER LEVEL MAP
Upper level
Access to North
Receiving Dock #3
(see Lower Level Map)
East Receiving Dock #2
Access to West
Receiving Dock #7
(see Lower Level Map)
Marketcourt Receiving Dock #1
LEGEND
UPPER LEVEL MAP
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Specialty Leasing & Activations
STC is the largest shopping centre in Toronto’s east end, averaging 70,000 shoppers daily.
From activations, pop-ups, to sponsorships, we welcome unique and innovative concepts
that add value to the shopping centre.
Contact the Specialty Leasing team for:
•
Temporary in-line stores
•
Pop-up experiences
•
Specialty Markets
•
Court activations
INCREASE BRAND AWARENESS
Take advantage of digital screens strategically located in high traffic areas of the mall.
We offer brand awareness solutions via:
•
Sponsorship
•
Digital and static signage through our media partner, Cineplex
For more information, please contact the Management Office or visit our website
for the Specialty Leasing Application Form.
STORAGE
On-site storage space is available for lease on either a temporary or ongoing basis.
Please contact the Management Office and include:
•
Preferred square footage
•
Start and end date
•
Single or double door requirements
•
Electrical needs and any other special requests
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Marketing
Scarborough Town Centre’s (STC) Marketing Team assists with in-mall and on-line events to
explore all areas of opportunities across existing media platforms to help promote STC retailers.
The Marketing Team utilizes inbound & outbound marketing strategies to raise awareness of the
STC experience which in return, drives quality traffic to the mall from within the Scarborough
community and beyond.
IN-STORE EVENTS
Events that may impact mall traffic must be approved by the Management Office, two weeks
in advance of the scheduled event. Tenants are responsible for line management, providing their
own stanchions, and event equipment/furnishings.
MARKETING OPPORTUNITIES
Please contact the STC Marketing Team to take advantage of unique, complimentary
and engaging ways to promote your brand through:
•
Social media
•
Brand partnerships
•
Contests & giveaways
•
Website postings for promotions, store listings, events & jobs
SEARCH.FIND.SHOP
If your brand has an e-commerce website, the Search.Find.Shop website will be able to pull
those products directly from the branded website and list them on the Search.Find.Shop website
for further awareness of products in the digital space. Contact our Marketing Team for details.
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Guest Experience
At Scarborough Town Centre we are committed to consistently delivering a world class shopping
experience. We endeavor to provide a wide range of services to meet the needs of our guests
and to help make their shopping experience more enjoyable. Guest Experience is open during
all Shopping Centre hours and easily accessible by phone or text at 416-296-0296 and
live chat on scarboroughtowncentre.com
Services provided
•
Gift Card Sales
•
Gift Wrapping
•
Vending Strollers ($8) at entrances 1, 6, and on the upper level outside Walmart
•
Walkers, Wheelchairs and Mobile Scooters for loan*
•
Lost Children Assistance
•
Portable phone chargers for loan*
•
Snap-n-go stroller for parents with a car seat but no stroller
•
Texting service and Live Chat on our Website
•
Auto Assistance (battery boosts, lost car search)
•
Nursing room in the Lower Level TASTE MRKT Women’s washroom
•
Parenting room in the Upper Level TASTE MRKT
•
Family Washrooms in the Upper and Lower TASTE MRKT
•
Baby Changing stations in most washrooms
* Requires valid government photo identification
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GIFT CARD PROGRAM
STC Gift Cards, on sale at our Guest Services Centre located on the upper level by Swarovski,
is supported by AMEX. Please contact Guest Experience at 416-296-0296 to arrange to have
your store set up to accept STC gift cards.
TEXT OR CALL FOR HELP SERVICE
Customers and retailers can contact STC’s Guest Experience at 416-296-0296 or via
Live Chat Bar at scarboroughtowncentre.com.
TENANT SERVICES
•
Flyer and coupon distribution at the Guest Experience desk
•
Retailer memo boards
•
1.
Upper level
2.
Lower level
3.
STC Village
STC retailer newsletter sign-up
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