STC RETAILER HANDBOOK Table Of Contents Introduction From The Director & General Manager 5 Centre Information 7 STC Management Team Staff Directory 8 Security 10 Tenant Contact List 10 STC Tenant Alert System 10 After Hour Access 11 Lost And Found 11 Lost Children And Persons 11 Fire Alarm System12 Evacuation Procedure12 LockDown Procedure14 Security Escorts14 Security Store Patrols14 Tenant Infractions15 Employee Parking16 Maintenance & Mall Operations 18 Tenant Responsibilities18 Loading Docks & Compactor Maps 20 Specialty Leasing22 Marketing23 Guest Experience24 3 4 Welcome to Scarborough Town Centre On behalf of the entire team at Scarborough Town Centre, I want to welcome you to the STC family. STC is about bringing the world to Scarborough through food, fashion and lifestyle. An integral part of life in the eastern GTA, where people connect to shop, eat and play every day. STC accommodates over 23 million visitors a year; a volume that is expected to increase in the years ahead through a combination of bold planning and ambitious growth. At STC, we consider everything we do from food, shopping and events to be about bringing our diverse community together. We proudly present our tenants, events and an evolving spectrum of partners under a strong framework in dialogue with our city and the community we serve. It is a space where local residents, commuters, and tourists should feel a sense of belonging; STC is a vital component of Scarborough life and a lens into Toronto’s cultural richness and diversity. Your STC Retailer Handbook is filled with important and practical information that will prove useful throughout your tenancy. The STC management team is here to work with you, so please feel free to contact me if there is anything we can do to help. We wish you much success in your tenancy at STC. Scott Kyle Director and General Manager Scarborough Town Centre Oxford Properties Group Direct: 416-296-4753 Mobile: 416-456-0488 5 6 Centre Information Scarborough Town Centre (STC) is the largest shopping destination in Toronto’s diverse and thriving east end. With more than 23 million shoppers visiting annually, STC’s sales productivity projections are slated to reach $900 per square foot. Strategically positioned next to Canada’s busiest highway, the 401, this fashionable urban shopping centre also provides formidable leasing opportunities. Offering more than 250 shops and services, STC is a multi-level community hub and fashion-forward shopping destination with a dynamic retail mix, including a flagship Sephora, H&M, and Aritzia as well as Zara, Michael Kors, lululemon, Nike, Footaction, adidas, MUJI and 32 dining options such as Kwan Dim Sum, Scaddabush and quick-service eatery TASTE MRKT, STC is your one-stop regional shopping destination. Located at the heart of a trade area comprised of more than 1.5 million people living in 521,891 households with an average of 410,000 vehicles passing the centre daily. In addition, the major arterial roads within STC’s perimeter have a traffic volume of close to 130,000 vehicles per day and connected to the TTC Light Rapid Transit (LRT) system, which reports 29,610 riders. Along with Scarborough’s Civic Centre, more than 10 office buildings, more than 8,000 residential units and several cultural facilities, all of which form the core of Scarborough. Total Gross leasable area 1.6 million sq. ft. Number of stores and services 250+ Number of parking stalls 5,796 Annual Shoppers 23 million 7 STC Management Team MANAGEMENT OFFICE MARKETING Scott Kyle Director and General Manager skyle@oxfordproperties.com 416-296-4753 Jai Lee Marketing Director JaiLee@oxfordproperties.com 416-296-4751 Amy Rozario Senior Property Manager ARozario@oxfordproperties.com 416-296-4759 Justin Bayot Marketing Manager JBayot@oxfordproperties.com 416-296-4756 Sanchia Saha Assistant Property Manager SSaha@oxfordproperties.com 416-296-4796 Hayley Laidlaw Digital Marketing Specialist HLaidlaw@oxfordproperties.com 416-296-4789 Karen Sattaur Property Administration Manager KSattaur@oxfordproperties.com 416-296-4755 Bonnie Taylor Marketing Coordinator BTaylor@oxfordproperties.com 416-296-4758 SPECIALTY LEASING GUEST EXPERIENCE Iris Sinilong Lead Generation and Activation Manager ISinilong@oxfordproperties.com 416-296-3012 Dianne Shular Guest Experience Manager DShular@oxfordproperties.com 416-296-4761 Jessica Johnson Specialty Leasing Coordinator JJohnson@oxfordproperties.com 416-296-3335 8 OPERATIONS DEPARTMENT SECURITY DISPATCH Jeff Tsuji Operations Manager JTsuji@oxfordproperties.com 416-296-4757 416-296-4777 Edwin Bayungan Tenant Coordinator EBayungan@oxfordproperties.com 416-296-4784 Adam Dorward Energy & Technical Services Manager ADorward@oxfordproperties.com 416-296-4764 MANAGEMENT OFFICE Monday – Friday: 9:00 am to 5:00 pm 416-296-5490 Fax: 416-296-9949 stcinfo@scarboroughtowncentre.com STC GUEST EXPERIENCE – TEXT OR CALL US 416-296-0296 stcinfo@scarboroughtowncentre.com 310-MAXX (6299) 24/7 Maintenance Support Gayah Badal Maintenance Manager GBadal@oxfordproperties.com 416-296-4765 SECURITY DEPARTMENT Kyle Dodd Security Manager KDodd@oxfordproperties.com 416-296-4781 Laura Witty Assistant Security Manager LWitty@oxfordproperties.com 416-296-4778 9 Security Security is available 24 hours a day and is located in the corridor by Entrance 6. The Centre is monitored by security cameras throughout the common areas. Security is responsible for patrolling the common areas of the Centre, back corridors, and the parking lots. They are also committed to assisting customers, staff, and tenants to provide a safe and pleasant environment. TENANT CONTACT LIST – AUTHORIZED KEY HOLDERS In case of emergencies, Security requires the names and phone numbers of authorized key holders for your store. In the event an incident occurs after store hours, Security will be able to contact you. Please remember to update your authorized names and phone numbers with Security, whenever staff changes are made. Please obtain the Emergency Retailer Contact Sheet from Security or the Management Office and return it to the Management Office. Make sure to pick up a replacement page in case of any future changes. SCARBOROUGH TOWN CENTRE TENANT ALERT SYSTEM STC utilizes a mass notification emergency messaging system called SEND WORD NOW to communicate live updates and instructions to all our tenants via automated voice telephone calls, texts and emails in addition to using the public address (PA) system and Emergency Directory Notifications. It is very important that managers or other staff members listen to the Scarborough Town Centre alert messages and share the sent information immediately with others in your store. Do not hang up until the message has ended. 10 AFTER-HOUR ACCESS All individuals in the Centre are required to leave the property by 10:00 pm, unless they are engaged in a work function. Please notify Security or the Management Office at least 24 hours in advance, when staff are: • Working late due to inventory • Work is being performed in-store, etc. • Special request that is approved by Management • Required to work late hours, are night cleaners, stock takers, etc. • In which case an ongoing after-hours permit is issued Please visit the Security Office to obtain an After-Hours Permit. This is required so security is aware of who is in the building after hours in the event of an emergency. Access to the shipping and receiving docks is restricted from 6:00 pm to 5:00 am, during which time any unauthorized vehicles will be towed away at the owner’s expense. LOST AND FOUND If you find a Lost and Found item, please turn it into the Security Office as soon as the item is found or call our dispatch office and we will pick up the item from your store. Alternatively, direct any customer inquiries for Lost and Found items to the Security Office or give them the phone number to call at their convenience. LOST CHILDREN AND PERSONS If a child has been left unattended in your store first try to locate the parent. If you cannot locate the parent but have an intercom system, page the parent, without disclosing a lost child situation. If the parent doesn’t seem to be in the store, call your own store security if you have any, Scarborough Town Centre Security or the Toronto Police at 416-808-2222. Stay with the child until Security or the Police arrive. 11 Security FIRE ALARM SYSTEM Scarborough Town Centre is protected by a monitored two stage fire alarm system. There are several possible alarm source triggers, and each alarm is immediately investigated to determine its cause (e.g. pull station, smoke detectors, heat detectors or sprinkler activation). Stage 1: Alarm is activated. You will hear the bells sound intermittently (20 beeps per minute). During this first stage, you should make preparations to close your store and standby for further instruction via Send Word Now, PA (Public Address) announcements or the Activate Emergency Directories. Stage 2: The bells will ring continuously (this is a full stage alarm), and you are to immediately evacuate your store and the Centre. EVACUATION PROCEDURE 1. Ensure all customers are out of the store and check change rooms and/or washrooms. 2. Close/Lock Cash Register. 3. Ensure employees are out of store, check back rooms etc. 4. Close and lock the store. 5. Remaining together, go to evacuation waiting area. Do a head count and ensure all of your staff are accounted for. Security will check site to ensure all employees are out of the building. 12 EVACUATION WAITING AREAS FOR TENANTS SCARBOROUGH TOWN CENTRE Scarborough, Ontario HIGHWAY 401 PROPERTY LINE PROPERTY LINE N PROPERTY LINE 8 C.I.B.C. E1 7 9410 4 CONC RETE CURB 8 13 PROPERTY LINE 11 4 CONCRET PROPERTY LINE LOT R Y TIE A R W A H C IG H 16 696 CARS PARKING CONCRETE CURB 13 158 CARS E SIDEWALK WALL BLOCK SF RETAINING ASPHALT CONCRETE WALL NO PARKING 9 LD A 'S N G O D KIN ac M HE (T BLOCK E2 9 FIRE ROUTE ASPHALT 16 BATON ROUGE AY ) W 1 E 0 E 4 FR o. N 13407 10 CUR B CONCRETE SIDEWALK S BEST BUY 9 0002 RETAINING 37930 13 WALLS LA-Z-BOY 8 18 TE 92 SF EXISTING 180731 PAD 20 23 27 20 LINE SWISS CHALET 1002 5410 15 ROU TE EASM E ROUT KE 3 5.08 4.72 CAR CAR S/ S/10100 SQ 00 SQ M FT 14 281 CARS 15 15 13 BLOCK M 2 90 UD 11 C ESTCODE 4 7200± 12 HW UD CA FIRE ROUTE 28 8 12 ROUTE MILESTONE'S 1001 AVE NU E 12 20 RS CA 36 M 0C 5 ENTRANCE 5 4 OC K AR S 16 22 BL 14 47 PRO 16 7 38 3 GR 6637 6647 TE 4 35 8 9 RO UTE 35 33 FIR E 4 ENTRANCE 3 32 29 BOSTON D7 PIZZA 6004 27 22 4 ENTRANCE 2 21 84 Garbage 1107 Patio RIGHT TURN LANE 19 SIGN NEW EXIS TER JACK ASTOR'S/ SCADDABUSH 0001 15495 TING PLAN 18 17 McCOWAN ROAD 19 ROU PROGRESS AVENUE 30 FIRE ESS 4 SPENCE D6B DIAMONDS 6534 6 7 4 20 D6A 4 FIRE 11 4.85 CARS/100 SQ M 4.57 CARS/1000 SQ FT 15 15 BRIMLEY ROAD UD BLOCK D 3 14 255 CARS D3 5040 MARK ROUT E PATIO D2 5048 ALTERNA D4 SAVINGS 4613 PUTTING EDGE ING EXIST 16 FIRE 2 13 BULK BARN I V E DR D11 SC UNASSIGNED T E RA PO ING CURB CANYON CREEK 4980 D8 8 RS FIRE ROUTE E DROP S CARTER S OSHKOSH 7 8 R 14 LOADING 3 9 O 5 2 CA RS UD 6 51 COMPACTOR 14 LCBO D1 (OCT 2019) 10840 7 FIRE FIRE 21 16 ENT OSED PROP 21 20 14 OC CAR S TRANS. 14 BL 19 FIRE LOBLAWS ASPHALT 24 PROP. PROPERTY LINE EXIST. PROPERTY LINE LANDSCAPE SET BACK LINE CURB CURB ROU SIDEWALK 4 D3A SB DROP DROP 19480± CONC. SIDEWALK CONC. SIDEWALK 16 E RO UTE 13 FIR 11 SIDEWALK CONCRETE 4 EXI ST RAM P DO WN TO LOW ER LEV EL 34 ENTRANCE 6 UT CONCRETE SIDEWALK parcel plan RO ENTRANCE 1 FIRE The Purpose of this plan is to identify the approximate location, size and dimension of the Lease premises in the Shopping Centre. The Landlord reserves the right at anytime to relocate, rearrange or alter the buildings and structures, other leased premises, and Common Area and Facilities, and the Lease Premises from that shown on the plan. All information, dimensions, sizes and areas are approximate only and are to be verified on site. In-premises washroom locations are subject to verification. CONCRETE SIDEWALK E O x f o r d S h o p p i n g C e n t r e s * June +19, +2019 MALL ENTRANCE ENTRANCE 7 COL UMN FIRE COL UMN COL UMN E ROUT ENTRANCE 4 E GAT R NTE ENTRANCE 8 NEW LOADING R NTE PLA T VEN PLA TRANSIT ROAD SIGN CONCRETE SIDEWALK SIGN TRANSIT ROAD FEDERAL BUILDING YMCA S S RESIDENTIAL TOWER BOROUGH DRIVE SIGN CONCRETE SIDEWALK PROPERTY LINE PLAZA BELL CANADA TOWN CENTER COURT S CANADA LIFE OFFICE BUILDING S S N S S S CITY HALL LOT 2 LOT 8 LOT 9 NORTHEAST PARKING DECK - MEZZANINE 211 CARS NORTHEAST GRADE PARKING 833 CARS SOUTHWEST GRADE PARKING 13 Security LOCKDOWN PROCEDURE In the event of an emergency where evacuating the building may not be possible, the mall will go into lockdown, also commonly referred to as ‘shelter in place’ or ‘hold and secure’. In the unlikely situation this is required, mall security will send a phone alert to the store. The procedure is as follows: 1. Close and lock the front and back doors of your store, keeping all staff and customers inside the store. 2. Turn off all store lights. 3. Move all staff/customers out of sight of windows. Move people to a back room or behind a cash desk. 4. Silence cell phones. 5. Wait for security or police to notify of the all clear. In the event that you are elsewhere in the mall when a lockdown is initiated, go into the closest store, follow the above procedures, and wait for police or security to give the all clear. SECURITY ESCORTS STC Security is available to assist tenants with the following types of escorts: • Bank deposit escorts (always conceal your bank deposit). Security remains at the Scotiabank deposit drop box for 1 hour after the shopping centre is closed. • Personal escorts for employees to their vehicles. • Security escorts are available at all times, based on the availability of Security staff. Contact Security obtain this service. A wait time may apply. • Security provides customer escorts when requested. SECURITY STORE PATROLS STC Security can provide special patrols of your store in the event you suspect a possible shoplifter, suspicious person(s) or your store is extremely busy. Please call Security to arrange as store patrols will be provided on a per call basis on the availability of Security staff. 14 Tenant Infractions Retailers may be issued written warnings and/or monetary fines for violations of the landlord’s rules and regulations, which include but are not limited to those outlined below. Improper handling/disposal of garbage or grease • Please ensure all items are disposed of in proper receptacles. Noise violations • In-store volumes are to be kept at a level that does not infringe upon neighboring businesses or extend into common area. Storefront, signage, and merchandising violations • All signage is to be professionally printed and displayed. Lease line violations • All signage and displays must remain within your store lease line. Late opening/early closing • Tenants are required to maintain the normal hours of operation for the Shopping Centre. If you are not able to, please notify Mall Management Office immediately. Tenant work • All renovations require approval by the Landlord and must take place outside of the Shopping Centre hours. An After-Hours Permit is available at the Security Office. Tenant solicitation • Solicitation of any kind is not permitted in the common areas or parking lot. Tenant deliveries • All deliveries must be scheduled and processed no later than 10 am. Smoking • Under no circumstances shall tenant staff be permitted to smoke anywhere inside the Shopping Centre. This regulation is in accordance of The Smoke-Free Ontario Act. Employee Parking • Employee’s must at all times park in the approved employee parking areas. Any employee found parking in other locations without the permission of the Security Department can be fined, ticketed by the City of Toronto or towed. Please take the time to familiarize yourself and your staff with these regulations and ensure compliance with them to avoid incurring penalties as these will be strictly enforced. 15 Employee Parking All employees who drive to work must register their vehicle(s) with security in order to be permitted to park on property. Employees will be issued a parking sticker to identify their vehicle, and an access card for early morning gate access. The employee parking program has been designed to ensure convenient parking for our tenants, while ensuring availability of prime parking for our customers. To obtain a Mall Employee Parking Sticker & Access Card from the Security Office: • Pick up the Parking Access Application form from the Security Office. • Complete the form and have the Store Manager sign it where indicated. (Make sure to review and sign the form front and back). • Return the form to the Security Office with a copy of the employee’s Driver’s License, Vehicle Ownership, and Proof of Employment (a recent paystub is ideal) The Employee Parking Areas are indicated in the map below. These areas may be periodically changed by the landlord. • Access to the employee parking lots can be made through the North entrance off of Progress Avenue across from Canyon Creek. • Entry to all parking lots is restricted from 6:00 am to 9:30 am on weekdays to reduce the possibility of commuter park-and-rides. • All employees must stop at the electronic gate to scan their employee access gate key card to be permitted access to park. 16 SCARBOROUGH TOWN CENTRE Scarborough, Ontario HIGHWAY 401 PROPERTY LINE PROPERTY LINE N PROPERTY LINE 8 C.I.B.C. E1 7 9410 4 CONC RETE CURB 8 13 PROPERTY LINE 11 4 LOT CONCRET E SIDEWALK WALL 16 696 CARS PARKING CONCRETE CURB 13 158 CARS PROPERTY LINE RETAINING ASPHALT CONCRETE WALL NO PARKING 9 AY ) W 1 E 0 E 4 FR o. N R Y TIE A R W A H C IG H LD A 'S N G O D KIN ac M HE (T BLOCK E2 9 FIRE ROUTE BLOCK SF ASPHALT 16 BATON ROUGE 13407 10 CUR B CONCRETE SIDEWALK S BEST BUY 9 0002 RETAINING 37930 13 WALLS LA-Z-BOY 8 CURB 18 FIRE 92 SF EXISTING 180731 PAD 20 23 27 14 ROU TE EASM FIRE SWISS CHALET 14 1002 5410 15 E ROUT KE 3 5.08 4.72 CAR CAR S/ S/10100 SQ 00 SQ M FT 14 281 CARS 15 15 13 BLOCK M 2 90 UD CA ESTCODE 4 7200± 12 HW UD CA FIRE ROUTE 3 UD BLOCK D 28 8 12 1001 SA VEN UE 12 20 7 47 36 CA 5 M 22 4 CK 0C AR S 16 RS 38 3 BL O 14 TE 4 35 8 9 RO UTE 35 33 FIR E 4 32 29 BOSTON D7 PIZZA 6004 27 22 4 21 84 Garbage 1107 Patio RIGHT TURN LANE 19 SIGN NEW TER JACK ASTOR'S/ SCADDABUSH 0001 15495 EXIS TING PLAN 18 McCOWAN ROAD 16 6647 ROU PROGRESS AVENUE 30 19 FIRE PRO GR ES 4 SPENCE D6B DIAMONDS 6534 MILESTONE'S 7 4 20 PUTTING EDGE D6A 6637 6 FIRE 11 4.85 CARS/100 SQ M 4.57 CARS/1000 SQ FT 15 ALTERNA D4 SAVINGS 4613 4 ROUTE 14 255 CARS D3 5040 MARK ROUT E PATIO D2 5048 15 BRIMLEY ROAD ING EXIST 16 FIRE 2 13 BULK BARN I V E DR D11 SC UNASSIGNED T E RA PO ING CURB CANYON CREEK 4980 D8 8 RS FIRE ROUTE E DROP S CARTER S OSHKOSH 7 8 R 14 LOADING 3 9 O 5 COMPACTOR 14 11 2 C RS UD 6 51 LCBO D1 (OCT 2019) 10840 7 FIRE OSED PROP LINE 21 16 ENT 21 20 OC CAR S TRANS. 20 BL 19 TE CURB LOBLAWS ASPHALT 24 PROP. PROPERTY LINE EXIST. PROPERTY LINE LANDSCAPE SET BACK LINE ROU SIDEWALK 4 D3A SB DROP DROP 19480± CONC. SIDEWALK CONC. SIDEWALK 17 16 E RO UTE 13 FIR 11 SIDEWALK CONCRETE 4 EXI ST RAM P DO WN TO LOW ER LEV EL 34 parcel plan UT RO CONCRETE SIDEWALK FIRE The Purpose of this plan is to identify the approximate location, size and dimension of the Lease premises in the Shopping Centre. The Landlord reserves the right at anytime to relocate, rearrange or alter the buildings and structures, other leased premises, and Common Area and Facilities, and the Lease Premises from that shown on the plan. All information, dimensions, sizes and areas are approximate only and are to be verified on site. In-premises washroom locations are subject to verification. CONCRETE SIDEWALK E O x f o r d S h o p p i n g C e n t r e s * June +19, +2019 MALL ENTRANCE COL UMN FIRE COL UMN COL UMN E ROUT E GAT R NTE NEW LOADING R NTE PLA T VEN PLA TRANSIT ROAD SIGN CONCRETE SIDEWALK SIGN TRANSIT ROAD FEDERAL BUILDING YMCA S S RESIDENTIAL TOWER BOROUGH DRIVE SIGN CONCRETE SIDEWALK PROPERTY LINE PLAZA BELL CANADA TOWN CENTER COURT S CANADA LIFE OFFICE BUILDING S S N S S S CITY HALL LOT 2 LOT 8 LOT 9 NORTHEAST PARKING DECK - MEZZANINE 211 CARS NORTHEAST GRADE PARKING 833 CARS SOUTHWEST GRADE PARKING 17 Maintenance & Mall Operations TENANT RESPONSIBILITIES Store maintenance • Tenants are responsible for the cleanliness, appearance and general maintenance of their store and include the inside of the store, windows, signs and all elements of the exterior storefront. Maintenance or service requests • General maintenance and repairs within the store are the Tenant’s responsibility. This includes, but is not limited to, changing of light bulbs, plumbing, electrical and repairs to the store closure system. • All shopping centre maintenance or service requests are to be communicated through 310. MAXX (6299). Representatives are available 24/7 to accept service requests and direct them to the STC Team. Heating, ventilation, and AC • Tenants are responsible for initiating and maintaining a maintenance service contract for heating, ventilation and air conditioning (HVAC) within their premises. Equipment protocol • STC does not lend out any equipment such as ladders, tools, or machinery for safety and liability reasons. Waste management plan & maps All tenants are required to transport and deposit their own garbage and recyclables to the Waste & Recycling Depot closest to them. A map identifying the location of the Waste & Recycling Depots is provided in this manual. Below are a few reminders for store staff: • Garbage and recyclable material are not allowed to be transported through Common Areas during mall hours, please use the service corridors. • All recyclable materials and garbage must be separated and placed in clear plastic bags. • Empty boxes are to be broken down and placed in the corrugated cardboard compactor along with paper products. Instructions for operating the compactors are provided on the equipment. 18 • Product displays, clothing racks, desks, chairs, file cabinets, etc. cannot be left at Centre service areas, and are the responsibility of the Tenant to arrange for pickup and removal. Please arrange with your Head Office. • If items are left within the centre, rear corridors, common areas, or loading docks, mall management will arrange for removal and charge the Tenant for the cost plus a 15% administration fee. Loading dock use All deliveries are to be unloaded at the loading bay areas and removed/delivered as quickly as possible. General Loading Dock rules are listed below: • Wood skids/pallets must be taken back by delivery trucks/drivers and cannot be left in the loading dock area, corridors, or any common areas of the building. • Back corridors/hallways and loading dock areas must be kept clear of refuse and debris, as per Ontario Fire Code. • Bulk deliveries are not permitted through the Common Mall Entrance Doors at any time, unless a request has been granted through mall management. A Delivery Access Request Form can be obtained at Security or Guest Experience. • Tenants are responsible for their trades and may be held responsible for fines associated with violations. The cost is $100.00 per offence issued by Scarborough Town Centre Security Team. 19 Loading Docks & Compactor Maps Lower Level North Receiving Dock #3 West Receiving Dock #7 South-East Receiving Dock #9 LEGEND 20 LOWER LEVEL MAP Upper level Access to North Receiving Dock #3 (see Lower Level Map) East Receiving Dock #2 Access to West Receiving Dock #7 (see Lower Level Map) Marketcourt Receiving Dock #1 LEGEND UPPER LEVEL MAP 21 Specialty Leasing & Activations STC is the largest shopping centre in Toronto’s east end, averaging 70,000 shoppers daily. From activations, pop-ups, to sponsorships, we welcome unique and innovative concepts that add value to the shopping centre. Contact the Specialty Leasing team for: • Temporary in-line stores • Pop-up experiences • Specialty Markets • Court activations INCREASE BRAND AWARENESS Take advantage of digital screens strategically located in high traffic areas of the mall. We offer brand awareness solutions via: • Sponsorship • Digital and static signage through our media partner, Cineplex For more information, please contact the Management Office or visit our website for the Specialty Leasing Application Form. STORAGE On-site storage space is available for lease on either a temporary or ongoing basis. Please contact the Management Office and include: • Preferred square footage • Start and end date • Single or double door requirements • Electrical needs and any other special requests 22 Marketing Scarborough Town Centre’s (STC) Marketing Team assists with in-mall and on-line events to explore all areas of opportunities across existing media platforms to help promote STC retailers. The Marketing Team utilizes inbound & outbound marketing strategies to raise awareness of the STC experience which in return, drives quality traffic to the mall from within the Scarborough community and beyond. IN-STORE EVENTS Events that may impact mall traffic must be approved by the Management Office, two weeks in advance of the scheduled event. Tenants are responsible for line management, providing their own stanchions, and event equipment/furnishings. MARKETING OPPORTUNITIES Please contact the STC Marketing Team to take advantage of unique, complimentary and engaging ways to promote your brand through: • Social media • Brand partnerships • Contests & giveaways • Website postings for promotions, store listings, events & jobs SEARCH.FIND.SHOP If your brand has an e-commerce website, the Search.Find.Shop website will be able to pull those products directly from the branded website and list them on the Search.Find.Shop website for further awareness of products in the digital space. Contact our Marketing Team for details. 23 Guest Experience At Scarborough Town Centre we are committed to consistently delivering a world class shopping experience. We endeavor to provide a wide range of services to meet the needs of our guests and to help make their shopping experience more enjoyable. Guest Experience is open during all Shopping Centre hours and easily accessible by phone or text at 416-296-0296 and live chat on scarboroughtowncentre.com Services provided • Gift Card Sales • Gift Wrapping • Vending Strollers ($8) at entrances 1, 6, and on the upper level outside Walmart • Walkers, Wheelchairs and Mobile Scooters for loan* • Lost Children Assistance • Portable phone chargers for loan* • Snap-n-go stroller for parents with a car seat but no stroller • Texting service and Live Chat on our Website • Auto Assistance (battery boosts, lost car search) • Nursing room in the Lower Level TASTE MRKT Women’s washroom • Parenting room in the Upper Level TASTE MRKT • Family Washrooms in the Upper and Lower TASTE MRKT • Baby Changing stations in most washrooms * Requires valid government photo identification 24 GIFT CARD PROGRAM STC Gift Cards, on sale at our Guest Services Centre located on the upper level by Swarovski, is supported by AMEX. Please contact Guest Experience at 416-296-0296 to arrange to have your store set up to accept STC gift cards. TEXT OR CALL FOR HELP SERVICE Customers and retailers can contact STC’s Guest Experience at 416-296-0296 or via Live Chat Bar at scarboroughtowncentre.com. TENANT SERVICES • Flyer and coupon distribution at the Guest Experience desk • Retailer memo boards • 1. Upper level 2. Lower level 3. STC Village STC retailer newsletter sign-up 25 26