Ethical Standard for Real Estate Practice ( DEVELOPING AN EFFECTIVE ETHICS PROGRAM) Our vision is to be the number one real estate service provider in the Philippines and the preferred Our Vision place of employment for real estate professionals. We consistently strive to develop collaborative partnerships, based on transparency and mutual trust, which serve to build enduring client relationships. TIGER REALTY Own the Home meant for you ADDRESS: 9TH AVE CORNER 11TH STREET NORTH TRIANGLE, BONIFACIO GLOBAL CITY TAGUIG CITY CONTACT NOS: 8843-29-98 Why Partner with Tiger Realty? TIGER REALTY is a real estate investment firm based in the Philippines. Using customized and proprietary technology, we control and optimize the entire real estate cycle (from Acquisition to construction, sales, collection, and client management) as well as create seamless connections among the different stakeholders (Investors, Brokers, Contractors & Buyers). Our technology allows us to identify valuable real estate investment opportunities ahead of others. Focused in both the primary and secondary markets, we further maximize the value of the properties through the different facets of our business. Partner with Tiger Realty to expand and amplify your real estate investment opportunities using the most advanced Real Estate Technology in the country. Our Mission We’re dedicated to achieving our vision by creating an energetic, positive, resultsdriven work environment focused on the investment and development of long-term relationships. Our Values Communication, commitment, and customer care are the core values that emanate throughout every activity that we undertake. By listening and talking the time to understand our clients’ needs, we’re able to purvey comprehensive, holistic real estate advice. Code of Ethics We, the employees of the Tiger Realty are committed to the highest standards of ethical conduct that reflect: RESPONSIBILITY Provide quality services. Deliver results that make a positive difference. Accountable for the decisions we make. Fulfill personal commitments to others. HONESTY Be open and truthful with ourselves. Be open and truthful in our relationships with our co-workers and customers. Exercise care to not misrepresent the Realty. RESPECT Regard for the environment, policies, rules, diversity and citizens. Consider all points of view when resolving conflict. Treat everyone with courtesy and dignity. FAIRNESS Make decisions that consider all sides of an issue. Respect and follow the Realty’s rules and regulations. Conduct ourselves in a manner that reflects well upon the Realty. Treat all citizens equitably. Provide equitable access to the resources of the Realty. COMPASSION Understand and be sensitive to the needs of others. INTEGRITY Hold as confidential all information accepted in trust. Exhibit conduct that inspires public confidence. Seek no favor or personal gain. Avoid conflicts of interest. Avoid improper influence. Make decisions/take actions in the best interest of the community. LOYALTY Embrace and support the mission of the Realty through daily behavior. Serve as an ambassador of the Realty. Assure that leadership has sufficient information to make informed and ethical decisions. Fully support decisions of leadership once made. Ethics Officer Our company, Tiger Realty ensures that we serves as the organization's internal control point for ethics and improprieties, allegations, complaints, and conflicts of interest and provides corporate leadership and advice on corporate governance issues. Ethics Committee Our board members are formally by this institution that we review, approve the initiation and conduct periodic review of biomedical research involving human subjects Truthfulness & honesty is the most core principle of ethical communication. Ethics Communication Strategy -Be Truthful And Honest. ... -Active Listening. ... -Speak Non-Judgmentally. ... -Speak From Your Own Experience -Consider the Receiver's Preferred Communication Channel. -Strive To Understand. -Avoid A Negative Tone -Do Not Interrupt Other In the case of ethics training for employees, you might consider focusing on one or more of the following areas: Ethics Training •Ethical conduct, both in and out of the office. •Customer privacy and data protection. •Company code of ethics. •Common ethical dilemmas. •Company culture. •Customer relations. •Regulatory and compliance training. Ethics Help Line For our company TIGER REALTY, we have designed and established our own Ethics Help Line for our employees to easily access thus we made a special arrangement with the country’s main telecommunications company; PLDT to have this unique and easy to recall telephone hotline number for all ethical concerns; Tel. No. 384-4225 or “ETHICAL” Measurement and Rewards The best way to measure the effectiveness of a company’s ethical standards is to observe the result of employee action. When the company is able to establish and maintain a loyal and satisfied customer base, management has a sure indicator that employees are treating customers ethically. In terms of rewards, employees who display ethical behavior should be rewarded for good ethical choices either through financial bonuses, professional promotion or prizes for good stewardship while increasing profitability. TIGER REALTY’s reward system to all it’s employees who have shown ethical behavior are given their due rewards. This can be through financial bonuses, professional promotion, prizes such as free travel vacations and plaques or token of appreciation highlighting a particular employee’s exemplary, ethical behavior and attitude in dealing with our valued clients. Monitoring and Tracking System TIGER REALTY ethically monitor it’s employees thru: •Creating standard employee monitoring policy •Adhering to the government’s laws and regulations •Helping employees understand the need for monitoring •Using a secure employee monitoring and productivity tool TIGER REALTY has an effective tracking system of ethical behavior in the workplace such as: •Video monitoring of the workplace especially in areas where there is an active exchange of money such as our Cashier Dept., Payroll Section, Bills Payment Section etc. •Electronic surveillance - all computers being used in the company are strictly monitored by our I.T. Department for any irregularities or fraudulent transactions - All managers and employees are required to submit their S.A.L.N. to practice transparency in the company Below are the 3 survey questions that I think is being used most in periodic evaluation: Periodic Evaluation 1. What motivates you to get your job done well? (Survey question for job satisfaction) 2. Do you feel the leadership in this organization treats everyone fairly? 3. Do you feel valued in this organization? “To demonstrate appropriate conduct both inside and outside of the company premises, demonstrate good values through their words and actions.” Ethical Leadership This is a theological theory of ethical leadership, since it an autonomous ethical leadership style, wherein ethical leaders will not overlook wrongdoings, because the leader is motivated by the consequences of their actions. This style of ethical leadership also suggests that the leader here is kind of strict and very limiting when it comes to their employee (this is also for the better good of the company) so in return they are able to achieve the company goals and maximize productivity. BOARD MEMBERS: ALVIN RAMOS JOANNA MARIE AUSTRIS MANOLO FONACIER WILLIAM SEE ERIKA LO
