Course Code
and Title:
Effectivity:
MGT1101 Leadership and
Decision Making
2021 - 2022
FINAL REQUIREMENT
Course
Requirement: (100% equivalent to Final Exam)
Term
1st Semester
The Thought Leadership Presentation
Jackys Smart Buys
An Interview of Ms. Jacqueline B. Flores
Owner of Jackys Mart Buys
By:
MARLESTY S. PACUNIO
MIGUEL EZEKIEL D. PANAHON
MITREO EZEKIEL S. REYES
ALYSSA MARIE R. SOGUILON
MGT1101-Sec36-MN
9 December 2021
Table of Contents
Overview Name of the Business ....................................................................................................1
Company Address and Contact Details .......................................................................................1
Date of Virtual or Online Interview .............................................................................................1
Resume of Person Interviewed .....................................................................................................2
Questionnaire Template ................................................................................................................3
Transcript of the Interview ...........................................................................................................3
Photo Documentation ..................................................................................................................11
Individual Reflection Paper/Personal Plan ...............................................................................11
Acknowledgement ........................................................................................................................14
References .....................................................................................................................................14
I.
Overview Name of the Business
Jackys Smart Buys
Sari-Sari Store
Jackys Smart Buys is a sari-sari store that sells school supplies and toys for kids. Her
market allows her neighbors to buy things needed for their children’s learning hassle-free
from traveling and save money that is supposed to be paid in motorcycles. They also do
online selling to promote their products and it is free delivery which is very convenient for
her consumers to avoid exposure to the virus.
Jackys Smart Buys is owned by Ms. Jacqueline Flores, an entrepreneur, built last year and
is looking forward for a bigger opportunity to run her business that gains double profit
every year. She always came up with a unique idea to attract even more consumers, provide
different products, and do some research on the most consumable things in her place.
II.
Company Address and Contact Details
Contact Name: Jacqueline B. Flores
Business Name: Jackys Smart buy
Facebook; Jacqueline Bangayan Flores
Business Address: Blk 47 Lot 27 phase 1C Kaunlaran Village Navotas City
III.
Date of Virtual or Online Interview
The interview was carried out on November 18, 2021, at 9:00 pm Greenwich mean
time +8 through Zoom Conference.
1
IV.
Resume of Person Interviewed
Jacqueline B. Flores
Blk 47 Lot 27 phase 1C Kaunlaran Village Navotas City
EMPLOYMENT HISTORY
Sept 3, 2020 – present
Jackys Smart Buys
Owner of small school supplies store,
toys and some party needs.
July 1, 2012 – Dec. 30, 2016
Accounting Staff
Rajah Travel Corporation
June 16, 2009 – June 16, 2012
Factory Worker
Hsinchu Taiwan
EDUCATIONAL BACKGROUND
2000 – 2004
Far Eastern University Manila
BSC Financial Accounting
1996 – 2000
Holy Child Catholic School
High School
2
V.
Questionnaire Template
1. Starting a business requires a lot of commitment and time, but others have still
failed in their ventures. How do you make a successful start to your business, and
what advice would you give to people who want to start a business?
2. When you first started, what strategies did you use to market your business?
3. What products does your business sell?
4. What are the things you prepared before you started a business?
5. Do you plan regularly for your business?
6. Is your business gaining profit?
7. What do you look for when building a team?
8. Does your company have a culture that employees follow?
9. Have you managed to stay calm and positive when your business faces problems
and complications?
10. What makes an effective leader?
VI.
Transcript of the Interview
Miguel: Good evening po sa inyo Ms. Jacqueline, Thank you for agreeing to do this interview with
us today. This would take around 15-30 minutes, and it would be used in our final requirement for
our subject leadership and decision-making. And for the introductions, I am Miguel Panahon, and
these are my groupmates that will also be asking the questions Alyssa Marie Soguilon, Mitreo
Ezekiel Reyes, and Marlesty Pacunio, who is not with us today but he will be on-call later. Before
we start this interview, can you tell us about who you are and introduce yourself please?
Ms. Flores: Okay I am Jacqueline Flores from Navotas City, Philippines and I am an entrepreneur
owning a sari-sari store, selling school supplies and toys for kids and as well as doing online
business with party needs items.
Miguel: To start with the first question, Starting in business requires a lot of commitment and time,
but others have failed in their ventures. How do you make a good start with business and what
advice would you give to people that want to start a business?
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Jacqueline: If you are doing business, my first advice is that first you should do your part to study
on the things that specially for me, I start business last year. I think of the factors such as in our
areas, what are the things that people do really need at that time. During pandemic, mostly people
cannot go out so I think of items that are relevant to our neighbors and I think most school supplies
at first (we’re starting with school supplies) kids cannot go out with far areas so I do think that by
selling school supplies nearby students who would go by and it really hit the market because
mostly students can go and buy school supplies, as well as the party needs. During those times,
when those items are missing, people who cannot go out because of the curfew and quarantine
periods so online business is really the norm at that time. So we should think of the factors that
will really matters like that and you should think of the market. In our neighbors, I do some
observations on their needs. Aside from their needs, I do look on my competitors, mostly they do
sell sari-sari stores and what I realized is that only my business do sell such things, and I do look
for unique things so that it will sell to other people.
Miguel: Ok po ma’am, Alyssa do you have anything to ask?
Alyssa: Good afternoon po ma’am, sorry po medyo delay. The question po is, may I know the
location of your business po? Hindi po kasi klaro ang iba ng sinabi ninyo e.
Ms. Flores: Sorry, choppy ano po ang question?
Alyssa: Yung location niyo po.
Ms. Flores: Ahh yung location ko.
Alyssa: Opo.
Ms. Flores: Location ko bale dito po sa Navotas, Metro Manila area. Navotas City.
Alyssa: Ok po.
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Miguel: Ok po ma’am proceed po tayo sa next question, what products does your business sell?
Ms. Flores: The products are school supplies, what else? I do also sell toys for kids, not expensive
toys. Toys that can be found on public market and as well as party needs like balloons, banners,
fall curtains. I focus on three items which are I think are needed at that time and I still continue to
sell those things.
Miguel: I see po ma’am. So when you first started your business niyo po, what strategies ang
ginamit niyo po to market your business?
Ms. Flores: The first strategy I used. I do consider the online, because yun nga po last year is we
experience the pandemic so the online business is very on the boom so I used the media to sell my
products. Everyday I do post on social media as well as different FB groups, and I also spent some
time doing yung the tarpaulin po for others to know my store. As well as what else? Yung
community, is for them to know my items as well as my store that I am going to sell these items
so maybe if you would need these, you could ask me. Yun po bale yun market strategy/
Miguel: So ano po yung mga bagay na pinrepare niyo po bago kayo magsimula ng business?
Ms. Flores: Una-una ang capital, napakalaking bagay kasi yung sa school supplies siyempre
malaking capital siya kasi hindi pwede konti yung sa cell ko lalo na medyo malayo kami sa market
so naginventory ako ng mga dapat na madalas na gamitin ng mga bata so nagprepare ako ng list
noon tapos yung mga prospect na supplier ko. I do check yung kinokompare ko yung mga prices
nila as well as yung lapit niya sa location, yung mga magdedeliver nila kasi medyo mabigat siya
kasi medyo mabigat siya kung lagi kong dadalhin paisa-isa o kasi ang madalas kong binibilhan ko
sa divisoria medyo two rides away siya sa house namin. So mga ganun yung mga kinokonsider ko
as well as yun nga yung market ganun. Marami, maraming bagay na pinapagaralan aside sa capital,
sa market, yung supplier, ganun po.
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Miguel: Okay, so with that in mind po, ask ko lang din po na do you plan regularly for you business
po?
Ms. Flores: Sorry, do you plan?
Miguel: Do you plan regularly po, if may schedule planner po kayo or ganun po na para sa business
niyo po?
Ms. Flores: Sa party needs yes po. Bale naobserve ko muna siya kung ano yung mga needs ng tao,
so nagiisip po ako ng mga ways para maimprove at tsaka maano ko ang mga needs nila. Kung
baga, parang kasi nagbabago lalo na sa party needs nagbabago-bago yung gusto ng mga tao.
Nagiisip ako ng mga plans para makaano ako sa mga expectations nila kung ano mga wants nila.
Parang, basta nagiisip ako ng mga ways para maimprove ang mga items ko na masell na
masmabuti sa kanila.
Miguel: Sa susunod ay si Pacunio po dito magtatanong, nakarecord naman po ang tanong niya. Ito
po ang kaniyang tanong.
Ms. Flores: Sige po.
Marlesty: Is your business gaining profit?
Miguel: Tanong niya daw po is-
Ms. Flores: Medyo choppy po, medyo choppy dating sorry.
Miguel: Ok lang po, tanong niya daw po if is your business gaining profit?
Ms. Flores: Opo sige po okay na po narinig ko na po. yes po nakikita ko naman po kasi ano even
1 year pa lang po yung business, yung nga po nagistart ako ng small capital yung mga naggain ng
profit po niya ginagamit ko siya para makapag expand nung business ko parang kung halimbawa
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dati noon nagstart ako ng school supplies yung mga needs na kailangan ng mga market, tinatry ko
siya ibili. So yung kinikita ko po, ineexpand ko ang business ko. I think and I do believe na naggain
naman siya ng profit po.
Miguel: Ahh ok po, at ito na rin po yung isa niya pong katanungan.
Marlesty: What do you look for when building a team?
Miguel: Linawan ko lang po ang tanong niya, tanong niya daw po ay what do you look for when
building a team sa business niyo po?
Ms. Flores: Siguro po if ever na magbbuild ako ng team, yung hahanapin ko yung may passion.
Kasi importanteng-importante yun sa business na kung may mga kasama ka, ganun din yung
passion nila na alanganin. Kung baga kung gusto nila yung ginagawa nila malaking bagay yun,
kasi nandun ang effort nila tapos makikita ng mga tao na gustong-gusto yung ginagawa mo,
mababalik nila yun. Bukod pa dun sa passion nila, yung marurunong rin sa tao parang medyo
pinapahalagaan ko kasi yung sa business. Ngayon dahil nga sole provider pa lang ako parang
ganun simple pa lang, kung maghahanap ako ng team, gusto ko yung marunong sila makisama sa
tao kasi sila nga yung bumubuhay saMiguel: Ma’am nachoppy po.
Miguel: Ma’am sensya ba po, paulit na lang po yung last part na yun kasi nachoppy po kayo.
Miguel: Wait na lang natin siguro po si ma’am, kasi po nalaglag po siya magrereconnect na lang
po din.
Ms. Flores: Hello medyo mahina net, ok na po?
Miguel: Ok na po, opo ok na po.
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Ms. Flores: So wala po kayo nakuha dun? Sorry medyo mahina net.
Miguel: Opo sige lang po, ulitin na lang natin yan. Yung tanong-
Ms. Flores: Opo, saan ako nalaglag?
Miguel: Opo, yung tinatanong ni Pacunio, what do you look for when building a team po?
Ms. Flores: Siguro po kung maghahanap po ako ng team, ang una ko hahanapin yung passionate
sa ginagawa nila. Napakaimportante po yun kasi lalo na sa amin lalo na sa online business at party
needs, kahit hindi na siya oras ng work, may mga nagiinquire. So medyo kailangan talaga na
passionate ka sa work kasi yung medyo pagod na after yung normal hours na meron pa rin
nagiinquire na pati yung mga attitude na nagtatanong minsan medyo bossy so kailangan medyo
mahal mo yung ginagawa mo kasi kapag ganun, mararamdaman ng mga client na oo ok ito ahh so
babalik-balikan ka. Yung customer service na may pagpapahalaga po sa client, yun yung una-una
kong hahanapin kasi yun ang hinahanap nila mga client at kahit medyo competitive yung prices
ng ibang mga tindahan na malapit sayo yung ibang mga business, titignan nila yung attitude yung
nagbebenta yung mga ganun, kung paano makitungo sa kanila. Medyo importante yun para balikbalikan ka ng mga client and marerelay nila sa kamaganak nila, ok itong tindahan na ito, itong
Jackys Smart na isa na ito, yung kasi name ng business. So okay ito, maayos sila makitungo sa
mga client so yun through word of mouth kakalat na ok ka pala. So dun pa lang mamamarket na
po nila yung business ko na hindi na ko nageeffort sa mga dating kong client kung makalat na ok
na ang tindahan so importante siya.
Miguel: Ok po ma’am, and Reyes do you have anything to ask to ma’am?
Ezekiel: Ma’am, may tanong po, rinig po ako?
Ms. Flores: Opo, opo.
Ezekiel: Does your business have a culture that your employees follow?
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Ms. Flores: Sorry, medyo di ko narinig masyado. Ano po?
Ezekiel: Does your business have a culture that your employees follow?
Ms. Flores: Actually, kasi ngayon parang magisa pa lang ako dahil small business lang naman ito
so wala pa naman po wala naman wala pa kasi ako employees so ang katuang ko dito yung husband
ko, siya po yung nagdedeliver mostly and nagpapalitan kami sa pagasikaso yung pagbibili ng mga
supplies ng kailangan so dalawa pa lang kami wala pa naman kami hindi pa naman kami nandoon
sa stage na yun.
Ezekiel: Ok po, ito pa po isa pa po. Have you managed to stay calm and positive when your
business faces problems and complications?
Ms. Flores: Yes mostly po opo. Actually lately lang doon ko na parang medyo may mga challenges
na dumarating sa business na hindi ko ineexpect although more than a year na yung business, kasi
nga parang hindi naman sa mas medyo nakasama sa business namin yung nagook na ang pandemic
kasi parang masnagboom siya noong pandemic dahil nga need ng mga tao na magstay sa bahay so
yung mga online nagbboom at tsaka yung mga stores sa bahay-bahay masnagbboom siya kasi
hindi na kailangan lumayo pero ngayon kasi medyo nagluwag na ang restrictions ng government
so onti-onti na nakakalabas yung mga tao medyo humihina na yung mga business kagaya sa amin
nga pero kung baga naano ko na ito ahh mangyayari talaga ito so inihanda ko na sarili ko
naghahanap na lang ako ng mga ways kung baga maslalo kong sinisipagin yung mga pagppost ko
sa social media groups para makilala pa din and yun nga yung lagi ko minementain ang
importanteng makipagcommunicate ka dun sa mga dati mong clients kasi kahit na yung alam mo
yung loyalty nila sayo na dun na lang dun na lang tayo sa Jackys Smart kasi nga okay naman sila
kahit na meron na silang makita na masmura or kaya nakakalabas naman sila pwede naman sila
pumunta, babalik-balik ka sa kanila ayun nagiging ok naman kasi alam ko naman ang nangyayari
talaga sa business yung ups and downs.
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Miguel: Ok po ma’am naintindihan po naming yun. For the last question po, tanong lang po namin
what makes an effective leader po? Related to the question po.
Ms. Flores: Effective leader? Tama po ba pagkarinig ko?
Miguel: Opo effective leader.
Ms. Flores: What makes an effective leader? Sa palagay ko po ang effective leader should be an
effective follower kasi hindi ka magiging leader halimbawa kung meron ka ng mga subordinates
lalo na sa business kung ikaw sa sarili mo hindi mo alam paanong sundin yung mga iuutos mo or
iimplement mo sa mga tao so ikaw mismo kailangan marunong ka or alam mo yung mga gagawin
mo kungyari iimplement mo yung mga ganitong bagay dapat sa sarili mo makikita ng mga
subordinates mo ahh ganito si ma’am si sir ganito pala so mahihiya sila una-una sayo bukod dun
yung respeto maggain mo sa mga subordinates mo kasi nakikita nila. Isa pa mamahalin nila yung
work yung business kung ano man yan kasi nakikita nila na may pagpapahalaga yung leader sa
ginagawa niya sa mga tao niya kung ano yung sinasabi niya sa mga tao niya nakikita nila na
nagrreflect sa gawa ng leader so mamahalin nila yung work mamahalin nila ikaw as in irrespeto
ka nila yun a good leader should be a good follower yun po ang what makes a good leader.
Miguel: Ok po ma’am maraming salamat po and that will conclude our interview for today po.
Salamat po ulit sa oras ninyo po at participation ninyo po Ms. Jacuqeline at have a nice day po.
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VII.
Photo Documentation
Recorded
Virtual
Interview:
https://feueduph-
my.sharepoint.com/:v:/g/personal/2021602051_feu_edu_ph/EdQm4Cwws7ZNjQtoi9J
C1AEBjC2E3cR0HedLrNadCWt-RQ?e=BIbzYj
VIII.
Individual Reflection Paper/Personal Plan

Pacunio, Marlesty S.
Our interview with Ms. Flores was very good even though with the technical
difficulties and I have learned a lot from her. She is really kind, humble and polite. She is
good at communicating with other people, I am comfortable talking to her even she is a
stranger to me and I am a stranger to her. And I noticed that when being a leader you need
to have a good connection with your employees, so your employees be comfortable talking
to you and can open a suggestion or advice to you when it comes to your business.
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Being a leader you need to be responsible and be patient like Ms. Flores. Be patient
with your employees because not all employee is automatic will be good at first at their
job. There are just humans that need to be comfortable with what they doing. Like Ms.
Flores said she also makes mistakes. Being a leader you also need to work with your
employees so your business has a smooth cash flow and has a good income. Just stay
positive always when it comes to your work so you can manage it easily. Her experiences
encourage me to have a business even I can only have a small business as a student.

Panahon, Miguel Ezekiel D.
While doing this final requirement, I have learned that being a leader requires a lot
of commitment and passion. Especially with managing and leading a business. A leader
needs to not just know his business but also understand it for him to make adjust and make
decisions on the business itself. Such as planning, strategizing, marketing, managing, etc.
With only knowledge and without application, a leader will not be able to run his
business successfully. And with that said, he also cannot start his business without having
experience and the right personality. Because without it, the business would not last long
or be stable at all. This is very important to remember, so I note it when starting my own
business in the future. Not all leaders will have a successful business because of the wrong
mindset, but some may be successful due to them knowing what they should do. And that
can be expressed by calling your business career a big journey in life. And as Ms. Flores
said, a good leader should be also a good follower since if you expect your followers to
follow and respect you, you should be able to follow your own rules and decisions first.

Reyes, Mitreo Ezekiel S.
Miss Jacqueline Flores of Navotas City is the owner of a Sari-sari store consisting
of school supplies, toys, and party needs items. Also, a business-minded person and likes
doing online business especially during this pandemic.
According to her in the interview, that in putting a business we must do our part to
study how to start a business. There are different strategies she made like considering the
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online selling through social media platforms to help many people with their needs without
going outside due to Covid 19 that affects many people of the community. She adds that in
preparation for business the first factor is the capital, we cannot start a business without
money to spend. The second is the market. We think the place of business applies to the
community. Third, is the competition on how to be unique of products at a reasonable price.
Fourth, is the delivery on how to bring products to customers. And the supplier, they have
the special attention on this because they are the one who provides the products and
services. She also told that her business gains profit, and to gain profit she likes that we
must be friendly to our customers and be patient to earn the customer’s satisfaction.
Customer loyalty happens when customers give high importance to your products and
services. She ends her interview by saying LOVE YOUR WORK.

Soguilon, Alyssa Marie R.
Are people born to be leaders or made to be one? There are those that have the inert
attributes that make effective leaders; however, those who actively understand the
dynamics of good leadership may have an advantage when it comes to senior leadership
levels that require delicacy in decision making and people managing (Ivypanda, 2020). A
competent leader not only understands the ideas of leadership, but also how to put them
into practice (Goleman, 2000).
I've gone over the readings and reviews in an attempt to analyze all facets of
leadership. During the interview with Ms. Jacqueline Flores, I have learned that the
moment you decided to be a leader of your own business you are required to have skills,
enough knowledge and you must have the potential on leading it. Being a great leader, I
must be good at communicating with others, a good example to everyone, responsible, and
has the unique ideas to remain my business attractive to consumers. Decision-making is
possibly the most crucial aspect of a leader's job. It is the most significant part of the
planning process since it determines many things, such as what goals their business will
follow, what resources will be used, and who will do each required duty (Sharma, 2015).
A step-by-step decision-making procedure can help me more calculate thoughtful
decisions by defining alternatives and organizing relevant information. Through every step
I made, I’m making sure it has a good result that will lead me to succeed because I’m aware
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that every choice I had decided to do can impact my life either in a good way or in a bad
way, it shapes me and allow me to identify my capabilities.
I realized during the interview is that those good decisions can save my time,
money, and stress. Good decision-making prevents me from wasting my effort and
suffering the consequences I might face if I decided to choose the contrary. Moreover,
when the outcome is excellent, it merely demonstrates that I made the proper decision. To
be a great leader, I should consider and think thoroughly before I make a plan to avoid
losses and keep my business running.
IX.
Acknowledgement
We would like to extend our special thanks to Ms. Jacqueline B. Flores for spending her
time and effort. This opportunity would help us so much to fulfill our requirement for our
subject. Also, the insights and learning that Ms. Flores shared will benefit our future
occupation, business, and or livelihood.
X.
References
Sharma, P. (2015, December 19). Decision-making : Definition, importance and principles:
Management.
Your
Article
Library.
https://www.yourarticlelibrary.com/management/decision-making-management/decisionmaking-definition-importance-and-principles-management/70038.
Guterman, D. (2000, April 11). Leadership that gets results. Harvard Business Review.
https://hbr.org/2000/03/leadership-that-gets-results.
IvyPanda. (2020, July 24). Reflection on leadership in management. IvyPanda.
https://ivypanda.com/essays/reflection-on-leadership-in-management.
Flores, J. (2021, November 18). LDM FR Interview [Video]. Zoom Conference.
https://feueduphmy.sharepoint.com/:v:/g/personal/2021602051_feu_edu_ph/EdQm4Cwws7ZNjQtoi9JC1
AEBjC2E3cR0HedLrNadCWt-RQ?e=BIbzYj
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