THOUGHT LEADERSHIP PRESENTATION
SRC II RICE TRADING
KIM MARJORIE PRESBITERO
Aquino, Francheska Clare V.
Cortado, April Joy S.
Feleo, Justice Hendrix D.
Larosa, John Paul D.
Palma, Patricia Yvonne L.
Salinas, Justine Marc C.
Toledo, Sarah Nicole D.
MGT1101 – SECTION 6
Submitted on:
November 2021
TABLE OF CONTENTS
INTRODUCTION .....................................................................................................................3
OVERVIEW/ NAME OF THE BUSINESS .............................................................................3
COMPANY ADDRESS AND CONTACT DETAILS .............................................................3
DATE OF THE ONLINE INTERVIEW .................................................................................3
RESUME OF THE LEADER INTERVIEWED .....................................................................3
RESEARCH DESIGN ..............................................................................................................4
DATA COLLECTION..............................................................................................................4
QUESTIONNAIRE TEMPLATE ............................................................................................5
TRANSCRIPTION OF THE INTERVIEW ............................................................................7
PHOTO DOCUMENTATION OF THE INTERVIEW ........................................................ 21
INDIVIDUAL REFLECTION PAPER/ PERSONAL PLAN ............................................... 22
CONCLUSION ....................................................................................................................... 30
LIMITATIONS ....................................................................................................................... 30
ACKNOWLEDGEMENT ...................................................................................................... 31
REFERENCES ........................................................................................................................ 32
APPENDICES ......................................................................................................................... 35
INTRODUCTION
An effective leader is essential in the
and is the hand-picked leader for this
research.
management and operations in order to lead a
Without good leadership, the business will
COMPANY ADDRESS AND CONTACT
DETAILS
The locus of the research’s study is in
surely fail (Hao & Yazdanifard, 2015).
the Philippines. SRC II Rice Trading’s
Olanrewaju and Okorie (2019), mentioned
address is 19 Mabini St. Brgy. Poblacion,
that a successful leader must have certain
City of Binan, Laguna. Contact details of the
qualities or attributes to improve efficiency
business is 0923-185-9189.
business to success and achieve its goals.
and productivity on many business sectors.
The students of this paper aim to
DATE OF THE ONLINE INTERVIEW
The interactive online interview took
highlight and gain an insight of a successful
place on November 6, 2021 at exactly 2:30
leader. An insight from a successful leader
PM local time. The interview lasted for 20
helps students further understand the impact
minutes.
leadership plays in business organizations,
qualities that would be would be gathered
RESUME OF THE LEADER
INTERVIEWED
The chosen leader for this study has
from the data. Furthermore, it would help the
the role of a business owner; thus, she has the
students be able to demonstrate and apply
highest authority in the business. Her
decision making skills in leadership-follower
competency includes proficiency on various
situational and behavioral cases.
financial accounting and reporting software
how it is applied, what are the attributes and
as well as having knowledge encompassing
macro-environmental economic and industry
OVERVIEW/ NAME OF THE
BUSINESS
SRC II Rice Trading is a small
business with a form of sole proprietorship.
The company trades standard to high quality
rice to customers and businesses that deal in
the rice industry. Ms.
Kim
Marjorie
Presbitero is the owner of this small business
issues, and financial practices. This is granted
credible as she is a Certified Public
Accountant
(CPA),
with
professional experience.
7
years
of
RESEARCH DESIGN
The study uses qualitative research to
learners to be able to be in the presence of a
focus
behavior,
leader and acquire valuable information with
themes
details. This allowed the learners and the
motivations. The learners used different
chosen leader to communicate effectively,
approaches to be more in-depth and detailed
answer some misunderstandings, and end in
regarding as to what makes a leader
a good note. The learners used their own
successful in their business.
research questionnaire that involves open-
on
studying
human
interpreting
different
opinions,
The learners are also obliged to
ensure that they are conducting a bias-free
open minded strategy and aware of potential
errors. The design of qualitative research is
one of the most malleable experimental
approach, to hold within variety of accepted
methods and structure.
The Inductive Thematic Analysis
approach was utilized to in order to develop
themes, ideas, qualities of the data. This
would prove useful in understanding the
successful leader. As cited by Azungah
(2018) says that inductive analysis refers to
“approaches that primarily use detailed
readings of raw data to derive concepts and
themes:.
DATA COLLECTION
The learners conducted an online
interactive interview with a successful leader.
An online interactive interview is used for
ended questions. The data was collected
through a recording.
QUESTIONNAIRE TEMPLATE
INTERVIEW GUIDE QUESTIONS
1. Being in part of a business includes investments in terms of money, time, and
sacrifices. Despite, these investments, many have not succeeded in their business
ventures. Based on your observations as a business person, is it a reality that not every
person is destined to be a successful entrepreneur?
_____ AGREE _____ DISAGREE
Comments/Explanation: ______________________________________________________
2. As an entrepreneur or a business-minded person, which of the following moved you
to take part in your business operation and management? (You may check only 1 or
rank the choices according to your preference)
_____ your passion.
_____ acknowledgement.
_____as a necessity to make a living.
_____ I took inspiration from my family or other close friends
_____Others
Comments/Explanation: _______________________________________________________
3. As an entrepreneur you are required to do tasks such as marketing, accounting,
service, and many more, have you earned any degrees or qualifications in preparation
of the business?
_____ YES, I have earned college degree in business or entrepreneurship?
_____ NO, I have not earned college degree in business or entrepreneurship but attended
business trainings and seminars?
_____Others
Comments/Explanation: ______________________________________________________
4. Businesses have many forms of ownership and the way to handle things, do you prefer
to:
_____ mange the business by yourself.
_____ manage the business by yourself and by family members.
_____ mange the business by yourself and hire employees.
Comments/Explanation: ______________________________________________________
5. In life as well as in the business, nothing is certain for the future. Have you obtained
or plan to obtain an insurance security for your business?
_____ YES, I plan insurance security for my business.
_____ YES, I already obtained insurance security for my business.
_____ NO, I have no plan of obtaining an insurance security for my business.
Comments/Explanation: ______________________________________________________
6. In our university, our core values are Fortitude, Excellence or Uprightness, do you
also have certain values that you follow and observe in your business operation?
_____ YES, I have, and these are: ______________________________
_____ NO, I do not have.
Comments/Explanation: ______________________________________________________
7. Do you maintain daily and usual attitude in your business?
_____ YES
_____ SOMETIMES
_____ NO
Comments/Explanation: ______________________________________________________
8. What are the things you enjoy most in your business?
Comments/Explanation: ______________________________________________________
9. Do you keep a record or journal of your business operation?
_____ YES _____ NO
Comments/Explanation: _____________________________________________________
10. Are you a member of any entrepreneurship or business organization/association? Is
it beneficial to your business?
_____ YES _____ NO
Comments/Explanation: _______________________________________________________
sa combination of the things you do, not
TRANSCRIPTION OF THE
INTERVIEW
destiny itself.”
Question 1. Being in part of a business
includes investments in terms of money,
time,
and
sacrifices.
Interviewee: “I disagree with this
these
statement. The success of an entrepreneur
investments, many have not succeeded in
does not lie on destiny because there is no
their business ventures. Based on your
such thing. In order for a person to be a
observations as a business person, is it a
successful businessman, he/she must be
reality that not every person is destined to be
dedicated and put in effort. They must also
a successful entrepreneur?
know to find alternatives or any other
Interviewee:
Despite,
TRANSCRIPTION
“uhm…
with
this
statement, actually, I disagree. Kasi, being a
successful entrepreneur naman, doesn’t
relates to destiny. So… parang sa business
part there’s no such thing as destiny. Its all
about hard work uhmm… being successful
doesn’t mean naman na parang first try mo is
magsusuceed ka na. On my opinion kasi, ang
successful business person or entrepreneur,
knows the value of like the alternatives,
substitute solution or kung baga sa first try
kasi its not always as good as what did naman
diba. Its not always by the book so you have
to try something else. So, destiny… hindi siya
related sa business I think. So if you really
work hard on something and if despite all
your hard works at di parin siya nag-succeed,
landi ka na. Alam mo yun? Yung
so…
parang… hindi siya dahil sa destiny, its about
hard work, dedication, effort. So lahat talaga
solutions. On the first try, you may fail but it
is not always by the books, if you keep on
failing that is when you have a problem.”
COMMITMENT
The learners conclude that destiny has
nothing to do with success. The learners
learned that qualities such as dedication put
towards hard work and effort is what makes a
leader successful. Moreover, it is important to
note that business is not bound by any rules
in the book and it is normal to face failures. It
is only when the failures are consistent that a
problem
arises.
This
shows
she
has
commitment. Similarly, in the conclusions of
Benevene et al. (2018), a manager or leader
that shows ethical behaviors such as
commitment, emotion, and trust towards his
or her employees will improve employee’s
work satisfaction and lead them to be more
committed and motivated.
2. As an entrepreneur or a business-minded
TRANSCRIPTION
person, which of the following moved you to
Interviewee: “Of all of these, I take part in
take part in your business operation and
management?
the business as a necessity to make a living. I
am employed in the government,; thus, my
_____ your passion.
salary is competitive. However, I do not know
why but as my wages increase so does my
_____ acknowledgement.
expenses. Therefore, I have to find ways to
_____as a necessity to make a living.
increase my earnings and that is why I
_____ I took inspiration from my family or
entered into the rice trading field. In
other close FRIENDS
conclusion, it is to earn more cash to make a
living, to earn, and to save.”
_____OTHERS
Interviewee: “Uhm…
maybe I’ll
SELF-MOTIVATION
choose one. So of all these I choose as a nec…
The leader believes that necessity in
as a necessity to make a living. Kasi, I myself
order to make a living is what made her take
employed
so…
part in the business. The learners understand
competitive naman ang salary ko, pero I
her motivation as it is just simple and that is
don’t know why, pero habang lumalaki ang
perfectly fine. She added up more on that she
sahod mo, kaya expenses mo lumalaki din
just wants to increase her wages and keep on
siya. So yung ang parang… not sure if its
saving. The learners deduce that even a
about the lifestyle pero kasi parang lumalaki
simple and realistic motivation or expectation
ang gastusin mo so you have to… hindi
is what led her to understand what is
naman mababawasan ang gastusin mo but
important to her. Moreover, she is a self-
instead you have to find ways kung pano
motivated leader with a realistic mindset.
madadagdagan yung earnings mo. So if
Similarly, as said by Zaki & Ismail (2006),
that’s one of the major reasons kung bakit na
the respondents in their study were either
pumasok ako sa rice trading. So additional
self-motivated by personal interest or gain,
income talaga siya, so necessity to make a
while others were for family. In another study
living para mag-meet naman and… para
by Kerr et al. (2018),
magka-earn, save… yun.”
maintaining a business are considered on a
ako
sa
government
entering and
personal level, such that for self-motivation,
Interviewee: “Uhmm… No. I don’t
think na needed. Now I’m not discouraging
passion, and many others.
3. As an entrepreneur you are required to do
tasks such as marketing, accounting, service,
and many more, have you earned any degrees
naman you to stop sa college. Uhmm…
Pwede ba akong mag-ano, parang outside sa
Philippines for example ko.”
or qualifications in preparation of the
Interviewer: “Sige po Mam.”
business?
Interviewee: “Kasi recently, share
_____ yes, i have earned college degree in
ko narin ha. Recently I have this assignment,
business or entrepreneurship?
reaction paper regarding an article whereby
_____ no, i have not earned college degree in
business or entrepreneurship but attended
business trainings and seminars?
yung isang Harvard professor sinasabi niya
yung relationship nung sa taas dun sa… sa
success mo… in the future. Then one of his
example is yung regarding sa education.
_____others
Yung sinagot ko dun sa reaction paper, which
Interviewee: “Uhm.. yes I’m a
my professor agreed is that, if titignan mo,
graduate of BS account-… BS Accountancy
one parang top billionaires across the world
and I’m a Certified Public Accountant by
are college dropouts so for example is si Elon
profession and now nasa graduate school din
Musk, si Zuckerberg, and many more sa
ako in Ateneo taking Masters of Busi…
kanila. Puro college dropouts sila, so it
Business Administration. Sooo… hindi ako
doesn’t have naman na you have the diploma
bago dun sa business work kung baga.”
for you to succeed sa kung anumang chosen
Interviewer: “So Mam. Iimprovise
ko po yung question po miss uhh.”
work,, dun lang talaga siya iikot. If you have
the guts and you work on your specific skills
Interviewee: “Sure.”
or kung anuman yung… alam mo sa life… if
Interviewer: “Do you think its
you work hard on that you will succeed
necessary po na kailangan po ng College
degree
career mo. All it takes is the dedication, hard
niyo
po
for
business
and
entrepreneurship in the context of the
Philippines po Mam?”
naman regardless of your… educational
attainment I guess.”
TRANSCRIPTION
Interviewee: “Yes, I am a graduate
SPECIFIC SKILLS
with a Bachelor’s of Science in Accountancy
degree and I am also a Certified Public
Accountant by profession. I also am currently
taking a Master’s Degree of Business
Administration in Ateneo.”
The chosen leader agrees that what
supported her career was the skills she
acquired through college and she has earned
qualifications and is still taking Master’s to
enhance upon her skills. Moreover, she
Interviewer: “May I improvise upon
the question?”
believes that educational attainment is not
absolutely necessary in being a successful
business owner, her examples were that of the
Interviewee: “Yes.”
top billionaires in the world. She emphasizes
Interviewer:
College
degree
or
“Do you think a
qualifications
that specific skills help in specific jobs. As
are
said by successful leaders attain their skills
necessary for business and entrepreneurship
either from education or on their own, the
in the context of the Philippines?”
implementation of their skills to produce
Interviewee: “I don’t think it is
results are the evidence of this. In a study by
needed now that is not to discourage you
Börner et al. (2018), the findings showed that
from college. May I ask to change the context
skills have evolution over time for most
to outside the Philippines for my example?”
developments and job market needs, one of
Interviewer: “Yes, Mam.”
Interviewee: “Recently, I had an
assignment to make a reaction paper
regarding an article whereby an Harvard
professor said that people at the top has a
them is having specific abilities in a specific
job in order to perform well. Indeed, the same
can be said for a manager of a business.
4.
Businesses have many forms of
ownership and the way to handle things, do
you prefer to:
relationship with success. His examples
regarding education, to which I answered the
_____ mange the business by yourself.
top billionaires across the world are college
_____ manage the business by yourself and
dropouts like Elon Musk, Zuckerberg, and
by family members.
many more. So all it takes is the dedication,
hard work, and improvements upon certain
skills is what will make you succeed.”
_____ mange the business by yourself and
hire employees.
Interviewee: “Uhm, right now yung
trustworthiness by relying upon someone else
second, manage the business bye yourself
to handle a portion of her work such as of
and by family members. Uhmm, yung rice
management and operations. So far, her
trading kasi namin now hands-on naman
trustworthiness is oriented towards her
talaga ako, but sab inga nila “no man is an
family members as workers because they are
island” So, hindi kayang ako lang kasi
still small and family members are more
nagwo-work ako I have to trust someone else
reliable. As concluded by Mineo (2014),
to monitor talaga yung daily operation and of
leaders that are able to put their trust and
course yung, aside doon sa mga empleyado
reliance on his/her employees to act on their
na, pero iba kasi yung management eh. So
duties will excel. Additionally, trust is not a
when it comes to management ang parang
one time event but rather it is time with a
trustworthy talaga is yung family members,
series of investments.
so yung second one.”
TRANSCRIPTION
Interviewee: “Right now, I manage
the business by myself and my family
5.
In life as well as in the business,
nothing is certain for the future. Have you
obtained or plan to obtain an insurance
security for your business?
members. Rice trading requires hands-on-
_____ yes, i plan insurance security for my
work, and people made it clear that “no man
business.
is an island”. So I don’t have to always work
but to rely and trust someone else to examine
_____ yes, i already obtained insurance
security for my business.
and monitor the daily operations and
employees of our business because we are a
_____ no, i have no plan of obtaining an
management. So yes, I prefer family members
insurance security for my business.
because they are more trustworthy.”
TRUST
Interviewee: “Uhm pwede pa clarify
doon sa question? Insurance what type of
insurance ba? Yung parang sa business ba
The chosen leader prefers managing
the business with family members. As the
konyare in times of typhoon ganyan ganyan
yun ba yung ano.”
sole manager of a small rice trading business,
she knows that there are limits in handling
everything by herself. She has shown
Interviewer: “Opo opo”
Interviewee: “So as of now kase
COMMERCIAL AWARENESS
yung insurance na meron lang kase for you to
obtain a business permit your business has to
be insured. Pero di pa kasama yung mga acts
of god. kase In reality naman so small entity
palang naman din naman talaga so far so like
parang start up business so yung insurance is
still parang out of sight pa not unless mag
grow talaga into mag branch out talaga ng
marami we are open to that but as of now
yung im not sure kung ano tawag doon sa
insurance you need to obtain
to have
business permit but other than that wala pa.”
TRANSCRIPTION
Interviewee: “Can I clarify the
question? What type of insurance? Is it like
the one for business in time of typhoon like
like that?”
The chosen leader only has insurance
to start up a business. If the business does
indeed branch out she is willing to get
insurance security. This shows that the leader
knows the limits of her company; moreover,
she plans to buy insurance if her business
expands to increase security. The learners
deduce that this is commercial awareness.
She knows that as a sole proprietorship, there
are certain boundaries as to what your
company can do; moreover, she shows being
commercially aware as she indeed does plan
to have insurance security if her business
does ever expand. In the journal of Steiner
(2015), self-knowledge includes knowing the
limitations of your company, understanding
decisions you could make for the future, and
making use of this is a skill required for
Interviewer: “Yes”
leaders and this is all under a framework of
Interviewee: “So as of now the
Self-Awareness.
Indeed,
the
learners
insurance that we have is the only one that
evaluated that having awareness in business
required in order to have a business permit .
is a factor that contributes to the success of
But im we are talking about acts of god we
the leader.
don’t have. Because in reality we are still a
small entity so far like start up business so the
insurance is still out of sight unless it will
grow like branching out if that’s the case we
are open for that but as of now we only have
the one that required insurance to get
business permit.”
6.
In our university, our core values are
fortitude, excellence or uprightness, do you
also have certain values that you follow and
observe in your business operation?
_____
yes,
i
have,
and
these
are:
______________________________
ganito ‘yong product mo pero hindi naman
pala. Sa susunod hindi na sila babalik sayo.
So, it’s all about gaining the trust of your
_____ no, i do not have.
customer. So ‘yon ‘yong honesty. And then
Interviewee: “Yes, we actually do
gratefulness. You have to say thank you every
have, uhm, when it comes to core values, the
time na may sales talaga para on their end
first two (2) things na pumasok sa isip ko is
naman, the end of the customers parang
gratefulness or be grateful and honest to our
there’s feeling na, “ay, na-appreciate ako,”
customer. So, for instance kasi, kaya grateful
so parang me, myself as a customer I want
and honesty ‘yong core values ng ano kasi
‘yong ganong klaseng treatment when buying
there are times when it comes to rice trading
stuffs or things kung saan man mapa-mall
kasi meron kasing they call na parang
man, sa palengke, or anywhere even the
“anihan”. So, may mga season na parang
resto. So ‘yong parang ‘yong good service
fresh harvest ‘yong mga rice grains talaga so
kasi babalik din so ang tendency increase
kapag, kapag bagong ano kasi yong palay mo
sales din so babalikan ka ng customers. So,
different siya na isasaing para in few months’
be grateful and be honest to your customers.
time mag-iiba na yong texture or kung anong
‘Yon talaga ‘yong core values ng business.”
lasa ng bigas. So ‘yong mga bagay na gano’n
dinidisclose namin sa customer unlike don sa
TRANSCRIPTION
iba kasi na naririnig namin parang nagtataas
Interviewee: “Yes, we have. When it
sila, “oh parang nag-iba ganito ganiyan, eh
comes to core values, the two (2) things which
mahal
ganiyan
have crossed my mind is being grateful and
ganiyan.” So, we explain to them para on
honest to our customer. For instance, there’s
their, on their end, alam nila ‘yong kumbaga
a term “anihan” (harvest time) in rice
they have their own expectations to our
trading. There are seasons that rice grains
product. So, to meet their expectation or for
are fresh harvest, so if the unhusked rice are
them to, to be honest na lang din talaga kung
fresh, it is cooked differently so that in few
ano kung talaga ‘yong product. We have to
months there would be a difference to the
be honest, kasi if you become dishonest with
texture or taste of the raw rice. We disclose
your customer for you to have sales lang
information like that to the customers since
talaga. Ngayon, bibili sila kasi sabi mo
sometimes they raise their opinions, for
naman
‘yong
sahod,
instance, “why does it seem like something
importance of transparency of their business
had changed when in fact the wage is high.”
to their customers is essential as they would
So, we explain those kinds of information
likely to avail on their products again. On the
since we want to meet their expectations and
other hand, being grateful to the customers
in order to do that, we have to be honest on
for availing their products is an attitude she
what kind of products we serve. We have to
observes so that customers would feel that
be honest since if you become dishonest with
they are appreciated. Similarly, she believes
the customers and provide them a wrong
that being grateful to customers goes back as
information just for the sales to increase, they
she also wants to be treated as how she treats
might avail our product for the meantime, but
their customers when buying their products.
they might not avail on us next time. So, it’s
Similarly,
all about gaining the trust of your customer.
Engelbrecht et al. (2017), the results show
Then, gratefulness. You have to express
from their sample size of 204 participants
gratitude by saying “thank you” every time
that, there is indeed a relationship between
the customers would purchase, so they would
the ethical standards of a leader such as
feel that they are appreciated since as a
transparency and gratitude towards employee
customer also I want that kind of treatment
performance and customer satisfaction, to
when I buy stuffs or things whether if I’m at a
which the participants are in agreement that
mall, marketplace, or at the restaurant.
company performance is boosted due to
Since, if you provide good service, sales
ethical leadership. As stated by King (2008),
might increase as customers avail for your
Honesty is one of the observed ethical values
products. So, being grateful and honest to
shared by managers across different industry.
your customers, it’s the core values of the
It indicated that leader’s exhibits honesty as
business.”
one of the principle which helps integrate
according
to
the
study
of
faith into the workplace. On the other hand,
gratitude expressed by a leader towards
HONESTY & GRATEFULNESS
The interviewee upholds the values of
employees for their efforts is one of the
elements
in
developing the
sense
of
honesty and gratefulness. She firmly believes
community within an organization (Hegarty
that being honest equates to good relationship
& Moccia, 2018). Likewise, it increases the
between their business and customers. The
trust and commitment of customers to the
madidisappoint ka lang na parang hindi tama
employees.
yung records. So at times talaga it happens
7.
Do you maintain daily and usual
talaga na yung usual mo na parang mabait
ka na boss, minsan madidivert into something
attitude in your business?
hindi naman evil boss kumbaga you just have
_____ yes_____ sometimes _____no
to remind them na business it has to be taken
Interviewee: “Another clarification,
seriously. So parang nireremind ko lang sila
what do you mean by daily and usual
na though family lang kumbaga yung
attitude?
business
treatment mo friends and family ganyan you
operation parang same lang yung attitude mo
have to be focus on your task at work so
dun sa work? Yun ba yung meaning ng usual
minsan kapag nagiging out of focus yung
attitude?”
employee mo minsan medyo maaano ka
Parang
the
entire
Interviewer: “ah yes po miss, pwede
naman din po na iimprovised naming po yung
talaga.”
TRANSCRIPTION
question. Pwede naman din po na yung
Interviewee: What do you mean by
attitude niyo po can change within the
daily and usual attitude? Attitude within the
business or pwede niyo din po ispecify na for
entire business operation? Is that what usual
example kung di mamaintain yung attitude.”
attitude means?”
Interviewee: “Clarified na. yung
Interviewer: “Yes ma’am, we can
cases na ganon actually kase among family
improvise the question. Instead of daily and
members even our employees are relatives of
usual attitude, you can talk about the attitude
mine. So we see to it naman na parang family
changes within the business.”
yung treatment dun sa business parang hindi
namin
kinoconsider
na
parang
mga
empleyado. So napapansin, hindi naman
napapansin normally lang. At the end of the
day we have this inventory to check if tama
lahat ng narecord na sales, kung may
nawawala. At times talaga di mo maiiwasan
na parang hindi ka naman magagalit, pero
Interviewee: “Okay clarified. In
some cases, actually among family members
even our employees are relative of mine. So,
we see to it that family is our treatment in
business. We don’t consider them as only
employees. Normally, at the end of the day we
have this inventory to check if sales have been
recorded or something is missing. At times, I
can’t avoid being disappointed that the
important within the organization. When
record is not right. At times, it really happens
leaders develop a regular and articulated
that you are usually a kind or good boss and
pattern of basic assumptions, they tend to
then will divert into not particularly a bad
own strong teamwork. If the influence of any
boss. I just wanted to remind them that
sort
business should be taken seriously. I want to
especially on the subordinates is effective,
remind them that just because we treat them
they will achieve the set goal.
as family or friend, you still must be focus on
your given task. Sometimes, when my
employees were out of focus, you can’t help
8.
of
leadership
on the workforce,
What are the things you enjoy most in
your business?
Interviewee: “There are two things,
being disappointed.”
first thing is that I am able to interact with
CHALLENGES
different kinds of people. Parang different
In this section, the learners reason that
personalities talaga, so parang diversity
the leader is currently facing a problem
yung customers namin so different. Each type
between her employees composing of family
of customers you learn from them. Merong
members
to
mabait, merong suplada, merong meticulous
communicate with them that the business
when it comes to products. So parang kami
needs to be taken seriously while also
nakakapag adjust so it’s a learning process.
upholding family and friendly values. She
And then the second one is that when
shows even as a successful leader of a
customers gives us good feedbacks dun sa
business, they still face problems. In this
mga products namin. So parang you have
case, the problem is complex as the leader
something to look forward, parang yung
wants her family members to take the
going concern ng business is parang kapag
business seriously without jeopardizing the
nakakarinig ka ng “ang ganda ng bigas”
relationship between her and her employees.
“mura yung bigas” parang you feel
According to Kalu, Dolly & Okpokwasili,
appreciated, so you have another reason to
N.P & Ndor, Monday (2019), management
open the business, to think of it na parang ay
style depicts the personality or image of the
mag branch out ganyan ganyan, di ka
organization. Leaders tell their employees
magsasara talaga despite the pandemic. So
how things should be done and what's
ayun having good feedback from customers is
and
friends.
She
wants
really one of the nakakaenjoy na part of the
has shown that she is adaptable and has great
business.”
social skills. Another thing she enjoys is the
TRANSCRIPTION
feedback of the customers. The learners
believe
that
feedback from
customers
Interviewee: “There are two things:
improve the well-being of the leader and her
First thing is that I can interact with different
motivation. Moreover, customer satisfaction
kinds of people. Like different personalities,
is present here, it comes to no surprise that
there’s a diversity with customers so it’s
she is successful.
different. In each type of customers, you learn
According to Angelova, Biljana &
from them. There are kind customers, there is
also snobbish and meticulous when it comes
to products. So, for us we adjust, and we take
it as a learning process. And the second is
that when customers give us good feedbacks
of our products. By that, we acknowledge it
as something to look forward. The going
concern of our business is good so every time
Zeqiri,
Jusuf.
(2011).
In
the
present
competitive environment in business, giving
out high-quality service is the key to
sustainable business. Customer satisfaction
gives a positive effect on an organization’s
profitability. Customer satisfaction makes a
good foundation for any successful business
we can hear feedbacks like “the rice is good”
because satisfied customers end up with
“rice is affordable” we feel appreciated and
repeat purchases, brand loyalty, and positive
gives us a reason to open the business, to
think that we can branch out and the business
will not shut down despite of the pandemic.
Having good feedbacks from the customers is
really the most enjoying part of the
business.”
feedbacks. On the other side, dissatisfied
customers are more likely to inform other
people of their experience with a product or
service, which may cause negative effects on
sustaining the business.
9.
Do you keep a record or journal of
your business operation?
SOCIABILITY
The leader takes pride and enjoyment
in learning to interact and adjust to different
customers with different personalities. This
_____ yes
_____ no
Interviewee:
“Yes,
definitely,
kailangan talaga so tayo accounting majors
tayo so kailangan talaga
we know the
importance nung mga records na ganiyan.
So, every day meron kaming sales na, we
business permits; these records must be
have this document where chinecheck namin
presented or the permits will be denied, and
yung inventory then through that kino
the BIR may impose penalties.”
compute namin yung cost of sales, sales, the
COMMERCIAL AWARENESS
earnings, lahat ng na out na pera. Then after
that ah, each month end, meron kaming
The learners have realized that she
journal uhm journal na inilila, inililipat
applied what she has learned from her degree
namin lahat don yung sa daily na financial
as an accountant. She explains in clear detail
docs na nabanggit ko kanina. Kasi needed
how significant these records, and inventories
din talaga siya, for BR, BIR purposes. So it
are as it is required by Bureau of Internal
will be audited kasi. So we have to keep it
Revenue as it may impose penalties. Leaders
talaga. And also parang, kapag sa mga
have it difficult and still abide to rules
permits, business permits, it has to be, all
imposed towards her business. She has
those records has to be present talaga. So
shown that she is a leader that strictly abides
ipepresent namin. Otherwise baka hindi kami
by the law, and clearly knows the process and
mabigyan ng permit or penalties pa yung
requirements to secure her business. Indeed,
mabigay samin ni BIR.”
she has developed a sense of commercial
awareness for knowing her field of work and
TRANSCRIPTION
the laws around it. Similarly, as cited by
Interviewee: “Yes, it is important
because,
as
accounting
majors,
Saunders & Zuzel (2010), this skill is very
we
valuable by business and management
understand the significance of these records.
graduates. Commercial awareness involves
We keep track of our sales every day. We
having proficient and expert knowledge on
have our documents, which we used to
the internal and external factors of the
double-check our inventories. This is how we
business.
calculate our Cost of Sales, earnings, and
expenses. We enter all of the data from the
daily documents that I mentioned earlier into
our journal at the end of each month because
10.
Are
you
entrepreneurship
a
member
of
any
or
business
organization/association? Is it beneficial to
your business?
it is required for BIR purposes. We also have
to keep it for our permits, such as our
Interviewee: “Uhmm yung parang
formal na business org, now we’re not yet the
business is not part of any org pa talaga
my business was able to keep updated with
though I'm not sure if you will do consider
the news such as pricing, the season of
this yung mga pages uhmm groups sa let’s
harvesting towards rice grain, and stocking
say social media so specifically sa facebook
of products because of potentially lower
marami kasing dung groups na regarding sa
sales. Moreover, in this business I was able
rice trading so through that though it is not a
to familiarize myself with the scams related
formal organization talaga through that
towards our business and understand some
naman makikita mo beneficial in terms of
underlying issues.”
you’ll know kung ano yung yung ano ba dito
BUSINESS INFO GATHERING
yung pricing so parang mas updated ka kasi
nalagay dun so september is the season of
The learners were able to learn from
harvesting when it comes to rice grain so by
the successful leader that the benefit of being
that time wag muna mag mag stock ng
a part of any organization or association,
marami kasi bababa yung bigas yung mga
formal or informal, still has a benefit. She
ganun ba and also be get familiarize of the
learned a lot from other similar business
scams na related dun sa business and also
organizations
kung yung regarding don scam regarding sa
contributes to her success. As said by
mga laman nung sahod na other na dealer
Christiansen (2020), business information
nag rerestock lang so you get familiarize of
gathering involves the collection of valuable
the current issues when it comes to rice
information to which contributes to the
trading so its beneficial though I'm not really
business. This information is used to
sure if you’ll do consider as formal
formulate and acquire rich insight, gain an
organization when it comes to rice trading
advantage, and improve the company’s
pero yun lang so far kami kasi small entity pa
overall performance. It is understandable that
lang talaga start up business pa lang.”
being able to gather information is a key trait
TRANSCRIPTION
business
is
not
Interviewee:
part
of
any
“Our
formal
organizations however we do take part in
social groups with similar businesses to ours
and follow them in social media. By being
part and following this groups in Facebook,
valuable
information
that
necessary for entrepreneurs to succeed, that
being able to gather information is a key trait
necessary for entrepreneurs to succeed.
The diagram shown is a visual representation of
the themes of the learner’s research. The
learners analysis from the transcription that there
are 9 ideas, concepts, skills, and attributes to
which contributes to the success of a leader or an
entrepreneur
Figure A: Diagram of what makes
a Successful Leader
PHOTO DOCUMENTATION OF THE INTERVIEW
INDIVIDUAL REFLECTION PAPER/ PERSONAL PLAN
Aquino, Francheska Clare V.
Starting a business requires an entrepreneur to invest in terms of money, time, and
sacrifices. Despite these investments, many have not succeeded in their business ventures. When
it comes to business, every person who wants to become an effective leader should have some
knowledge about the important roles of a leader. Being an effective leader is important in a
business since it has been the main and primary reason for the growth, development, and
innovation of an organization. Leaders are the one who leads his/her followers to become inspired
and motivated working together to achieve their goal.
Having experience interviewing an actual entrepreneur gave me a distinct perspective on
the term itself. I’ve had an inspiring interview with Ms. Kim Marjorie Presbitero, an actual
business owner or entrepreneur of SRC II Rice Trading. She gave me some wisdom and knowledge
on how to have a successful business. With her 7 years of working experience, she decided to
make her own business which is rice trading that has been in operation since April 2021-present
and managed to become successful despite the pandemic. She also discussed her experience and
what they do in her business. According to her, in a business, challenges are part of it. There might
be a challenge within your employees, or maybe a problem with the customers. As a
businessperson, you must accept challenges for the leader can make improvements. Entrepreneurs
are everyday people trying to unravel everyday problems, eventually creating a more robust life
for themselves and the others around them.
I’ve had such an amazing experience interviewing an entrepreneur. I have learned many
things that I might use in the future. As per my interviewee, she has said that “The success of an
entrepreneur does not lie on destiny because there is no such thing. For a person to be a successful
businessman, he/she must be dedicated and put in an effort.” And also, not having a degree doesn’t
make you a less person. You can still own a business when you have the will, dedication, and hard
work to achieve that goal. What she has said gave me a proper understanding of being a leader and
having a business.
Cortado, April Joy S.
Throughout the interaction with the chosen leader, it gave me new perspectives I should
consider for me to improve as a student and as an individual who will seek for my chosen career
in the future. The traits that a successful leader should emphasize, which left an impression to me,
are commitment, honesty and gratefulness, and commercial awareness and sociability.
During the interview of the chosen leader, one thing that crossed my mind was she must’ve
been committed and passionate on the business she’s handling. Moreover, I think, as a student, it
is a trait that should be observe. For instance, choosing accountancy as my course, I had to deal
with it and be responsible as it was my free will that made me end up with the decision. Likewise,
I agree when the chosen leader stated that being an entrepreneur does not lie on destiny. Instead,
it is the perseverance and commitment. In addition, the viewpoints of the chosen leader enlightened
me to some traits I need to instill if I want to be successful. First, through commitment, handling
challenges may be overcome by having the determination to communicate effectively within the
organization. I think communicating builds strong relationship within the organization.
Communication helps establish clear expectations and goals individuals in a business wants to
achieve. Likewise, it raises the reliability and trust of employees to their leader. Second, being
honest and grateful increases loyalty and relationship continuity and longevity between employees
and customers (Niall & Salvatore, 2018). Also, transparency in business makes the employees
productive which helps builds more trust and loyalty to the customers. Similarly, practicing
honesty as an accountant student encourages authenticity and increases confidence in every work
that I do. Lastly, being commercially aware and observing sociability are skills needed and should
be sharpened. As a student, knowing the significant information or aspects of the course I took is
essential as it would help me understand how I could use them in real-life basis. Furthermore,
interacting with others like customers in the business and receiving feedbacks from them could
improve the growth of the business and enhance the products/services they provide. For instance,
in school organizations, interacting with the members in an organization increases one’s
productivity and efficiency. Likewise, it is an opportunity to meet new people and make
connections with individuals who have the same interests as I am.
In conclusion, practicing the traits stated above are considered to be significant and
essential as it would help to strengthen the skills and knowledge I need as a student and for my
chosen career in the future.
ABSORBING THIS EXPERIENCE
Justice Hendrix D. Feleo
I learned many things in my lessons in Leadership and Decision Making. It is without a
doubt, that being a leader is challenging. From class groupings, to small businesses, and to high,
corporate level, a leader is necessary to initiate operations and management to create progress and
garner results.
My experiences and decisions towards the creation of this paper and group work are
invaluable for the future. The research details key themes, concepts, skills, or other terms. There
was not enough time to research what exactly these things are. Moreover, the interactive interview
with only 10 open-ended questions, and only one chosen leader is not enough data to make graphs
or tables from. That is why us the learners decided to go with the Inductive Thematic Analysis in
order to further gouge out and understand as to what are the things that contributes or are a part of
a successful entrepreneur. My experience from writing parts of the paper, coming up with similar
research evidences, and interviewing with Ms. Kim Presbitero, definitely were fun and stressful.
The results or transcription of this paper can be done better, but it still is the work that I and my
group are proud of. Indeed, 9 concepts from this research are things that elucidates and answers
key questions regarding success as a leader. I have learned a lot from both doing this work and
from Ms. Kim Presbitero. Some of the concepts I already know of whereas in the readings, there
were some key details that would relate to my subject, Accountancy. They stand out as they tell
me what exactly happens in the business, why it would be beneficial, and it answers questions
regarding working in adulthood. I believe I can make use of this personally, as a student, these
readings are a reminder that I should put forth more effort moving on forward.
To conclude, I thank my groupmates and Ms. Kim Presbitero for this experience. I have
learned a lot from the readings and will take it into heart and mind to further my resolve as a
student becoming a future member of the work force. I realized there are things that I am missing,
things that I can do better, things that I did well in this paper. This realizations will help me as a
student, member of a group, and personally as an individual.
Larosa John Paul D.
In today's society, it's difficult to tell whether leaders are telling the truth or demonstrating
good behavior in the performance of their duties. As you can see, the Philippines is struggling to
deal with corrupt government officials. It is one of the most serious issues they are dealing with.
But I still believe that there are some people who still understand the importance of always working
precisely on their specific jobs. One of them is Ms. Kim Marjorie A. Presbitero, a CPA Board
Passer, and an entrepreneur.
Ms. Kim has been interviewed. As the interview progresses, one of her responses to the
question, "What are the things you enjoy most about your job?" ", imprint on my mind. "So ayun,
having good feedback from customers is really one of the nakakaenjoy na part of the business,"
she says, it reminds me of my teenage days, when I can get everything, I want. It helps me towards
becoming a better person. Enjoying what you have, as well as what Ms. Kim does, can increase
your effectiveness. It is encouraging to see that she enjoys what she does, as this enables her to be
an effective leader.
The success of her business venture inspired me greatly as an aspiring CPA someday. I am
physically and mentally exhausted, but this research has helped me change my mindset to rely less
on fate and more on hard work, dedication, and effort. It motivates me to put in extra effort every
day. Leadership can be a factor to motivate and encourage people to continuously make change
and push them to change (Hao & Yazdanifard, 2015).
Patricia Yvonne L. Palma
As I learn throughout the lessons in my subject Leadership and Decision making, I kept in
my mind that there is no such thing as there are people who are born to be leaders. Leaders
learn from their experiences and study on how to be one. It is not just a smooth path where you
study on how to be a leader and be a successful one, it really depends on how you handle
yourself and other people into one goal.
Our interview happened last November 6,2020 and our chosen leader is Ms. Kim Marjorie
Presbitero a co-owner of the SRC Rice Trading business. The interview lasted for only just 21
minutes, but the interviewee’s answers were greatly explained and highly inspirational. As the
interview started, we asked the interviewee 10 open-ended questions that will help us gather
data in our study. All of her answers were explained thoroughly and is well-spoken, as we
finished the interview, we were able to identify the characteristics of our successful chosen
leader. There are characteristics that we included which are the following: self-motivated,
commitment, honesty and gratefulness, sociability, commercial awareness, reliance/trust
others are how they gather business info, challenges inside and outside the business, and skills
as an entrepreneur.
I strongly agree to what Ms. Kim has mentioned in one of the questions in which she stated
that business is not about destiny itself, but about the combination of things you do like hardwork and perseverance. Being able to handle a business is not just done by business majors but
can be also done by any people who is highly motivated to build a business. Handling a
successful business is not just a one time shot where when handle one it automatically means
it will be successful, but there is no easy journey in new things, struggles will help us further
improve our skills and can also improve our personality. Trust is fundamental in every business
because the organization will not function well if there is a lack of trust on the team. Trust
helps both the leader and employee to work well and run the operations of the businesses
smoothly. Success in a business does not depend on your degree but highly depends in your
skills and motivation to become a successful and effective leader.
As a conclusion, I can say that Ms. Kim Marjorie Presbitero is one successful and effective
leader in a business because she handled the business well. I learned that being a successful
leader and having a successful business really depends on how you handle it and how you
improve things, because as a leader you must learn new things that will help you to handle the
business operations and also your employees. Effective ways of leadership will lead to success
not only to the leader and employees but also the business itself, there may be times where
crisis might occur but when a leader knows how to handle the team, they will surely surpass
the challenge and become a stronger team that is dedicated to further strive for more success
to the business, that will be a great benefit for all.
Salinas, Justine Marc C.
Being a leader in a business, no matter big or small requires an enormous number of skills
and fellowship. Also having integrity and dignity to the business, customers, and employees.
Sometimes you have good vibes with your employees when they are doing an excellent job. At
some point, you need to discipline them to do their responsibilities and obligations. Our
interviewee for this final requirement is Ms. Kim Marjorie A. Presbitero, a CPA Board Passer,
and an entrepreneur of a small rice store.
Honestly the first days, weeks, and a month after our professor gave the final requirement I
am in a little bit of panic. Because we are only 3 members and most people already have full
teams, I think of myself, what are we going to do? Can we do it for just the three of us? What am
I gonna do? Then suddenly four feu students were looking for a group, now we are complete.
Then one of the new members has a relative that has a business which is great. There was a little
bit of delay in the interview due to time constraints of her schedule, but we were able to
interview her. During the interview, there were a few of her statements that I like. One example
is that even though her employees in the business are family members she is still strict
sometimes in order to remind them of their obligations and responsibilities. Another one is that
how she keeps the inventory correct in order to avoid any problems with the BIR. Lastly, she is
open to getting insurance if ever their business expands this indicates that she is and will be very
flexible for whatever happened in the future this characteristic of her reflects me. Her being a
CPA also helps her in the business, she no longer need to hire an accountant.
I hope that current and future entrepreneurs will be like Ms. Kim. She is like a mother in
business, she will help you take care of you but take the necessary measures to ensure
professionalism in the workplace. I hope that one day I can be like her CPA that has business
that in demand even anything happens someone and someone will buy my products/services I am
more inspired to work smart and hard. “If your actions inspire others to dream more, learn
more, do more and become more, you are a leader." By John Quincy Adams(2019) Therefore I
will say Ms. Kim is one of a great leader.
Toledo, Sarah Nicole D.
I have learned the different effective business values and traits/characteristics of business owners
which help them to become a successful leader. And those are commitment, self-motivation,
specific skills, reliance/trust, commercial awareness, challenges, sociability, honesty &
gratefulness, and business information gathering.
During our 21 minutes of open-ended interview with Ms. Kim Marjorie Presbitero, the coowner of SRC rice trading, even though it was a short interaction, I can say that I have learned
from her what strategies and techniques are for managing and running rice trading business. By
expressing her thoughts and ideas based on her experience with her own business, I can see her
determination and deep passion for the company she built since it is not easy to run a business
while studying for a master's degree, but Ms. Presbitero handles it very well. The interview taught
me different circumstances as an owner has been through; business activities must be practices
and good traits/characteristics, which is part of becoming a successful leader. First, commitment
is one of the traits that a leader must have. A leader who is doing their chosen craft with
commitment is mainly driven by their dreams which helps them strive harder to achieve their goals.
And as a student, this really helps me to still be committed to the course I chose since lately I have
been feeling down and I am losing my motivation in pursuing my dream to graduate as an
accountancy student. Second, self-motivation also allows her to create and execute a plan by
initiating with herself only, and it made her more independent with her own choices and actions.
Third, I agree with the statement of our interviewee that a college degree does not matter on
running a business. However, being a Certified Public Accountant herself and studying for a
master's degree helps her have an initial knowledge and hone her skills as a business owner,
especially when it comes to financial issues. As an accountancy student and person who grew up
having family businesses, I really want also to use the knowledge I learn in my college course to
continue our family businesses. Fourth, according to Ms. Presbitero, choosing a person you can
genuinely trust with your business is essential. Her family and friends are part of those people.
Fifth, a commercially aware leader can produce fresh ideas, develop new products, recognize
business opportunities, enhance operations, and provide value for the better outcomes of the
company. Sixth, there are many challenges you may experience in a business, but the important
thing is you know how to cope and find solutions to those problems. Likewise in life, you may
also encounter small and big life challenges, and it is okay as long as we learn how to bounce back
and put our life back together despite those. Seventh, it is crucial to have social interaction with
different people and personalities you may encounter. Also, it helps the business to attract potential
customers. Eighth, being honest with your customers can gain their loyalty to continue patronizing
your products especially. Lastly, business gathering information is used by organizations to
generate and collect critical insights that may be used to improve the company's overall
performance.
To sum it up, through the interview with Ms. Presbitero I learned that a successful leader must
be innovative and have a deep passion for her chosen craft. Running a business is not an easy task,
it takes a lot of time and effort, that is why a leader should be firmer with their every decision. And
the success of the business is not just only depending on the leader, but also with the brainstorming
and help of everyone within the company.
elements surrounding your business and how
CONCLUSION
you make use of this awareness to make
The learners have gained a valuable
solution or decision, (6) Challenges, an
insight from the interactive interview. From
experience that even a successful leader can
choosing a successful leader, to interviewing,
still face today, for the chosen leader’s case it
and to the creation of this paper.
is maintain an atmosphere of friendship and
Indeed, with a qualitative study the
learners were able to draw out and create
meanings from what is said in the interview.
The learners also used the Inductive
Thematic Analysis approach in order to
strongly link the themes to the data since they
family while also retaining serious business
procedures, (7) Sociability, a factor that helps
a leader in communication with employees,
workers, and her customers, (8) Honesty &
Gratefulness, these two core values of the
leader is uphold towards her customers, the
transparency and treatment towards people
emerge from it.
make it more likely that customers would buy
The 9 catalysts that contributes to a
from her store again, (9)
Business Info
leader’s success in maintaining and operating
Gathering, this is the benefit that the
in the business are: (1) Commitment, this
entrepreneur attained from other business
attribute
entrepreneur’s
groups through social media, and she made
dedication, perseverance, and effort she made
use of information to increase the company’s
to get to where she is today, (2) Self-
performance.
describes
Motivation,
the
the
answer
to
why
the
entrepreneur took on a role to lead a
company, (3) Specific Skills, these skills that
are required for her job both as a leader, an
accountant, and a hands-on-worker, (4) Trust,
an attribute necessary to be able to rely upon
your employees, (5) Commercial Awareness,
a skill that shows ability to know certain
LIMITATIONS
Based on the studies’ diagram, there
were certain limitations such as: (1) having
only 10 questions to ask the interviewee (2)
there was only one interviewee to which the
data is limited, (3) this research can be better
improved under different research designs
and methods.
ACKNOWLEDGEMENT
We, the learners, the researchers, would like to express our gratitude and appreciation to
the chosen leader the interviewee, Ms. Kim Marjorie Presbitero for taking part in the interactive
interview. Her genuine, well though-out, seamless answers helped in our endeavor in the making
of this research study. Without her help, we would not be able to finish our research with pride
and dignity. We thank you so much from the bottom of our hearts for the support of the future
business entrepreneurs. Without a doubt, we the learners pray and hope towards the success of
your business and we will remain grateful for having you as our Chosen Leader.
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APPENDICES
APPENDIX A
LEADERSHIP AND DECISION-MAKING APPROVAL FORM
Leadership and Decision-Making Approval Form
Group Member Names: Aquino, Francheska Clare V. Section: MGT1101 SEC6 Date:10/29/21
Cortado, April Joy S._______
Feleo, Justice Hendrix D.___
Larosa, John Paul D._______
Palma, Patricia Yvonne L.___
Salinas, Justine Marc C._____
Toledo, Sarah Nicole D._____
Leader Names
1. Kim Marjorie Presbitero
Position
Business Owner
Feleo, Justice Hendrix D.
Submitted by: ______________________
Organization/Business
SRC II Rice Trading
Approved by: (SGD) Prof. Leonardo F. Cada, Jr.
APPENDIX B
TABULARIZED TRANSCRIPTION OF ONLINE INTERVIEW