Thought Leadership Presentation Report Outline Name of the Organization: Eric & Grace Pet Supply Name of the Successful Leader: Mary Grace Limpin Team Names: De Guzman, Alfred Echiverri, Juan Ricardo Angelo F. Lait, Aaliyah Maria E. Rongcales, Alexsandra O. Section: MGT1101-Sec2 Date Submitted: November 6, 2021 Overview /Name of the Business: Name of the Business Leader: Mary Grace Limpin Name of the Business: Eric & Grace Pet Supply Form of Ownership: Sole Proprietorship Form of Business: Pet Shop and Supply Job Position of the hand-picked leader: Owner Business’s Vision: To be essential to pet owners by catering high quality and sustainable pet needs. Business’s Mission: To provide finest, and pet-friendly supplies for your dearest pets. Company Address and Contact Details Address: 1306 Sto. Sepulcro Street Paco, Manila Contact number: 09568092361/ 09177693601 Facebook Page: Eric and Grace Pet Shop Supplies Date of Virtual or Online Interview The interview happened on November 3, 2021. At 3:10 pm until 3:26 pm. Resume of Person Interviewed Ms. Mary Grace Limpin, the owner of Eric & Grace Pet Supplies, is in line with the business for about ten years now. Before she become successful in this Pet Shop, she tried various businesses like toy store and helping her parents in running her parents’ business. During the interview, she shared a lot of insights and experiences. After the interview, we can all agree that she is indeed a successful leader. A successful leader is defined as someone who can influence others and contribute to the growth of the team. As Ms. Limpin shared her insights, our team identified her as a successful leader. In a business, each person has their role. For Ms. Limpin, her role is to facilitate and lead her employees for their business to function well. When facilitating her employees, she makes sure that she is consistent in this so that she can see the productivity of everyone in her team. She told us that as a person with the highest position in their organization, it is important to be observant with your employees. Also, as a leader, she is the one motivating her followers. She has the power to motivate her followers positively. Some of her ways of motivating her employees are by building a good relationship with them and giving some rewards. She told us that as a leader it is important to motivate others to become productive. In addition to that, she also emphasizes that learning every day is important. She needs to learn the different trends align in her business and widen her knowledge so that she can develop plans for the growth of her business. It is also her role to serve the people in her organization. She guides and serves her employees whenever they seek guidance and help. As an owner, Ms. Limpin has great authority. She has the power to control and influence her employees. She uses her authority to influence her employees to strive for the better. We consider her as a leader that uses referent power and reward power. She told us that she has a healthy relationship with her employees and they see her as their role model. She emphasizes that having a healthy relationship with the people in your business has significance. Also, she told us that her way of motivating her employees is through rewards so we identify her as a leader that uses reward power. All of the employees in a business have a responsibility depending on their position and tasks. Ms. Mary Grace has a big responsibility in their business. She is responsible for the growth and continuity of the business. During the interview, we witnessed how responsible she is for being a hands-on leader in their business. She is also accountable for their business because she is the owner of it. Despite her decisions, whether they will result positively or negatively, she told us that it is her responsibility with what will happen in the business. The higher position you get in an organization, the greater responsibility will be assigned to you. For almost ten years in the business industry, she mastered some skills and competencies aligned in business. She told us that it is important to develop strategic plans and tactical plans for the growth of the business. She already knows how to develop a plan successfully and apply it in her business. As an owner, there will be a lot of problems and struggles that she will be facing. Without being said from her, we can see how she manage to solve the problems in her business. We witnessed how she told us her failures before she become stable in the pet shop. She also manages to make wise decisions as she is aligned in this work for almost a decade. She already mastered how to handle the problems and solve them. As time goes by, she told us that her capability to produce wise decisions had developed. Questionnaire Template • As an owner, do you prefer to manage the business alone, with family, or with employees? You answer with comments please: _______________________________________________ • Why do business minded or entrepreneurs prefer doing business? ___ passion for life. ___ they don’t want to be an employee ___ primarily to make a living. ___ to escape the 9-5 work • How do you generate cash flow in your business and what elements do you need to be able to scale your business? You answer with comments please: _______________________________________________ • Have you ever attempted other businesses before pursuing this one? If yes, do you think that not everyone is meant to work in the business industry as an entrepreneur? _____ Yes _____ No _____Why • As an entrepreneur, do you believe in high risk equates to high reward? Why? _____ YES _____ NO _____ Why • How long have you been in your line of work? Have you attempted or planned to get protection such as insurance for your business and employees? You answer with comments please: _______________________________________________ • In FEU there are core values such as Fortitude and Excellence, what values are qualified to operate in your business or what values do you look for an employee to be able to work with you in the business? You answer with comments please: _______________________________________________ • In tough times particularly during this pandemic, how did your business cope up and survive? You answer with comments please: _______________________________________________ • From only owning a physical store, have you ever pivot your business into e-commerce, since the pandemic has started? If yes, how did you operate if you are new to this platform? You answer with comments please: _______________________________________________ • As an entrepreneur, have you finished a degree that is related to business? Is it important to earn a degree before starting a business or is it okay as long as you are resourceful? _____ YES, and Why _____ NO, and Why Transcript of the Interview Interviewee: Mary Grace Limpin Interviewer: De Guzman, Alfred Echiverri, Juan Ricardo Angelo F. Lait, Aaliyah Maria E. Rongcales, Alexsandra O. Date of interview: November 3, 2021 [Begin Transcript 00:00:05] Alexsandra: Good afternoon, Ms. Limpin. We are from FEU, and we are here to conduct an interview about the leadership. Ms. Limpin: Okay Juan: Okay miss para sa aking katanungan ano ang pangalan ng iyong negosyo? Okay miss Mary, for my first question is.. What is the name of the business? Ms. Limpin: Eric & grace pet supply, pwede ba akong sumagot ng tagalog? Eric & Grace Pet Supply. Can I speak in Tagalog? Juan: opo pwede naman po , so ano pong form of ownership ng negosyo Yes, you can. What is the form of ownership? is it a sole proprietorship? Or partnership? Ms. Limpin: Mag-isa lang po Yes, sole proprietorship Juan: ano pong trabaho niyo sa negosyo? What is your job position? Ms. Limpin: Owner. I am the owner of the business Juan: So diyan po sa negosyo niyo ano pong vision niyo? Okay. Another question is, what vision can you see in your business? Ms. Limpin: syempre mas lumaki pa siya, mas lumago pa. Definitely to expand this business. To further grow the business. Juan: Start na po tayo sa interview questions, sa unang question bilang isang may-ari, mas gusto niyo po ba kasama pamilya niyo o mga ka sosyo niyo na maghawak ng negosyo? Let us start with our interview questions. My first question is, as an owner do you prefer to manage the business alone, with the family, or with employees? Ms. Limpin: Okay din naman yung kasamang pamilya pero pag ibang tao na ayoko. It’s either kasama ko kapamilya ko sa negosyo o wala. I much prefer to just manage it alone, or it could be with family. It is fine both ways. But if it comes other people, I have no interest in it. Juan: Bakit po sa tingin niyo yung mga business minded mas gusto mag negosyo kesa sa mag trabaho? My next question is, why do business minded or entrepreneurs prefer doing business? Ms. Limpin: Una kasi ako hindi naman ako nakatapos ng pag-aaral, kaya siguro ako napasok sa ganito pangalawa, yung mga magulang ko nag nenegosyo din pero dati kasi maliit na negosyo lang kumbaga parang nasa bangketa lang ganyan, kasi ngayon sa henerasyon natin mas nag expand mas lumaki siya, siguro dahil ito naging negosyo ko pet supply kasi nag brebreed din ako ng aso kaya rin ito yung napasok ko pangalawa wala naman ako natapos high school lang kaya no choice din ako at saka ito yung passion ko eh kaya ito yung mas naging ok sakin. First of all, I did not finish my education. That is why I ended up in this career. The second reason is that my parents are business owners too. They own a small business that is located on the streets. In this generation it just evolved, our business expanded. I came to this kind of business which is a pet shop because I breed dogs. And again, I only finished high school. I have no choice and this is my passion. This is what I want that’s why I did business. Juan: Sa petshop po na yan paano ko kayo kumikita, ano ang mga kinailangan mong gawin para mas lumaki ang kita ng negosyo? How do you generate cash flow in your business and what elements do you need to be able to scale your business? Ms. Limpin: Ano fast moving maliit yung kita pero mabilis naman dun ko mas tinututukan tapos lahat ng klase ng needs ng mga pets na pwede mong ibenta hangga’t maari naiibenta at tsaka dapat hindi mawalan ng stocks para laging may benta kasi pag walang stocks at pinabayaan mo hindi ka umorder ng stocks kahit na konti nalang ang stocks mo eh pag naubos matagal bago makarating uli kasi imported sila lahat eh. I cater to all pet needs and I sell all fast-moving products even if the profit is small. It generates more income, rather than those products that have more profit but are generally not a fast-moving product. I also stock all products to ensure the demands. Juan: Nagkakaroon po ba kayo ng malaking demand na nakukulangang kayo ng supply sa petshop? Have you ever had the great amount of demand but low on stock? Ms. Limpin: Nakukulangan kami sa ngayon kasi ipinasok narin naming sa online selling , meron dito sa tindahan tapos meron din sa onling shop kaya yun nakukulangan kami kasi naging pabor ang pet supply ngayong pandemic kasi maraming taong nagaalaga ng hayop kahit aso pusa lahat ng pets na pwede nilang alagaan inaalagaan na nila ngayon kaya lahat ng needs ng mga hayop meron kami, ayun ang tinutukan ko yung mga pangangailangan ng pets nila dun ako mas nag focus kasi fast moving nga kagaya ng sinabi ko kanina konti yung kita pero mas mabilis mas madami mas okay. Stocks are scarce due to great demand in our online platform. Pet supply has boomed this pandemic, a lot of people had own pets these days. So as a result, our business provides all pet needs. May itatanong pa kayo? Do you have any questions left? Alexsandra: Next question po, na-try niyo na po ba yung ano ibang business dati bago po kayo maging successful sa pet shop? Kung oo po, sa tingin niyo po ba hindi lahat meant sa business industry? Next question is, have you ever attempted other businesses before pursuing this one? If yes, do you think that not everyone is meant to work in the business industry as an entrepreneur? Ms. Limpin: Sa akin, sa ano ko, sa naging experience ko kasi hindi lang naman more than isa, hindi lang naman more than two or more than three yung mga napasok ko na. Pero mas dito yung iba kasi ang liit ng kita ang bagal ng improvement kumpara sa pet supply kasi mabilis yung improvement kasi nga naging pabor nga ngayong pandemic yung ano namin, yung business namin naging mabili siya dahil sa dami ng nag-aalaga. Based on my experience, I tried other business as well. For like two or three times already. In some of my business, the revenue and improvements are slow compared to the pet supply. In this time of pandemic, our business is in favor of this because a lot of people are becoming a pet owner and the improvement in our business is faster. Alexsandra: Para po sa inyo, sa tingin niyo po ba hindi lahat meant sa ganyang klaseng business or mag open po ng business. As an entrepreneur, do you think not everyone is meant to work in the business industry? Ms. Limpin: Para sa akin, depende na lang talaga sa’yo na humahawak. Kailangan talaga handson talaga kahit anong pasukin mong negosyo. Para sa akin hands-on dapat talaga kasi kung ipapaubaya mo lang sa mga tauhan, sila lang ipapaubaya mo kahit na malakas o ano kapag pinaubaya mo lang sa tauhan at hindi ka naging hands-on wala din mangyayari. Kailangan talaga hands-on ka. Hanggat maaari ‘wag ipaubaya, tutukan talaga. For me, it will all depend on the owner of the business. In any kind of business, you need to be hands-on as an owner because if you’ll just let other people handle your business nothing will change. You really need to become a hands-on business owner. As much as possible, don’t let other people handle your business. Alexsandra: Next po, bilang isang entrepreneur naniniwala po ba kayo na kapag mas mataas yung risk na gagawin niyo, mas malaki po yung makukuha niyo sa bagay na ‘yon? As an entrepreneur, do you believe in high risk equates to high reward? Why? Ms. Limpin:’Yun yung napansin ko kasi nagstart lang ako sa maliit lang eh. Kapag naging mas malaki na yung puhunan mo, syempre mas mag-aano ka e, mas mag-aano ka na kumita o ano. Na ano… na mag… ano ba yung sinabi ko nakalimutan ko. Dati kasi nung maliit pa lang yung negosyo ko, maliit yung puhunan pero yung kita maliit din at the same time ang bagal ng paglago. Hindi kagaya kapag ka yung malaki na yung puhunan mo, kasi importante dapat kumpleto ka sa product e. Syempre kapag kumpleto na product mo, mas malaki na yung puhunan. Ngayon kapag malaki na yung puhunan mo at the same time malaki na rin yung pumapasok sa’yo kasi mas malaki yung inilalabas mo. Based on my observation, since I started from a small business if your capital is higher, then you’ll be motivated to earn profit. When I was starting from my small business my capital is low so my profit is low as well. And at the same time the improvement is slow. That’s why when your capital is higher, your inflows is high also. It is important that your supplies are always complete. Aaliyah: Hello po, ako naman po yung magtatanong, in tough times, particularly this pandemic how does your business cope and survive? Hello Ma’am, I’ll be the one asking questions. In tough times particularly during this pandemic, how did your business cope and survive? Ms. Limpin: Kagaya nga ng sinabi ko kanina naging pabor samin ang pandemic, maraming nagalaga kasi mga nasa bahay lang, nag-aalaga na ng hayup. Kaya naging pabor samin naging mas mabili kami tsaka mas naging kilala yung shop namin kasi nga maraming nagsara, kami bukas kami. Just like what I’ve said earlier, the pandemic is favorable in our business. It became favorable to us because a lot of people are becoming a pet owner. When they are at home, they decided to become a pet owner. They become a pet owner of any kind of pet. We gain more sales during this pandemic and our business name has been known by others. Our shop has known more during this pandemic. Because of the pandemic, many pet shops has closed while our pet shop stayed open during the pandemic. It became favorable to us. Aaliyah: Sabi niyo nga po, nag open po kayo ng online shop diba? paano niyo po siya inoperate? kayo po ba nag operate o ay may hinire po kayo na mag ma-market po ng products at services niyo? You told us earlier that you open an e-commerce, how did you operate it? Are you the one operating the e-commerce or did you hire someone to market your products and services? Ms. Limpin: Ako muna yung nag-operate kasi tinuruan ako ng kapatid ko. Tapos mga siguro ilang months, kumuha ako ng mag-ooperate, pero hindi pa rin ano kaya. Kaya ako nalang ulit, since bago pa lang ulit. At first, I am the one operating since my sibling taught me how it works. After couple of months, I hired someone but it seems like the one I hire can’t operate well that’s why in the end I operate it alone. Aaliyah: Okay. Alfred: As an entrepreneur po ba importante ba kapag mag sisimula ng Negosyo may degree o okay lang basta madiskarte at resourceful? As an entrepreneur, is it important to earn a degree before starting a business or is it okay as long as you are resourceful? Ms. Limpin: Siguro para sa akin sa experience ko wala akong degree. Siguro kailangan ng may degree. Mas kailangan ng may degree kasi marami akong bagay na hindi ko parin alam kasi nga kulang ako sa aral highschool lang natapos ko. Para sakin sa tingin ko yun ung kulang siguro kung yun ung meron ako sa tingin ko mas malaki kasi lahat ng bagay binabayad ko pa kagaya ng sa pagbabayad ko ng BIR nagbabayad pa ko ng accountant monthly para sa pagasikaso kasi hindi ko siya alam kulang ako sa pag aaral. Yun siguro ung kulang tinging ko para sa akin. For me based on my experience I didn’t have a degree, I think it is more appropriate to have a degree, I think it is needed to have a degree because there are still a lot of things that I don’t know because I lack education I only graduated in high school, for me I think that is what I need. I think if I had a degree, my business would be much bigger because there are a lot things I need to do. I needed to pay someone to do the work for example when I have to pay in BIR, I have to pay an accountant monthly so that the accountant will take care of that stuff because I don’t know how to do those things because I lack education. I think that is the only thing I lack. Alfred: Gaano katagal na po kayo sa ganyang business at natry niyo na po ba kumuha ng insurance para sa business niyo at sa mga empleyado niyo? How long have you been in your line of work? Have you tried getting insurance for you and your employees? Ms. Limpin: 5 years na ko dito sa pet shop na to pero ung iba kong naging business mga more than 10 years na kagaya nung toys. Kasi bago ako mag pet shop may toy store ako yun yung mga more than 10 years na hangang ngayon nag ooperate padin. Ano pa yung isang question? I’ve been doing my pet shop business for 5 years. However, I have been doing other businesses for more than 10 years. For example, my toy store, I have been doing this business for more than 10 years and it’s still operating up to this date. What was the other question? Alexsandra: Insurance Ms. Limpin: Ang meron lang po kami ay yung SSS. Ung mga tao ko may SSS yun lang yung meron. We only have SSS for our employees Alfred: Sa FEU po kasi may core values such as Fortitude at Excellence. Pag naghahanap po kayo ng employee at sa business niyo ano po hinahanap niyong values? In FEU we have core values such as Fortitude and Excellence. When hiring employees what core values do you look for? Ms. Limpin: Syempre para sa akin yung matutulungan niya talaga ako. Gusto ko rin syempre hindi dahil sa sahod kaya gusto ko rin yung gusto niya akong tulungan hindi lang yung basta makapasok at gusto lang makapagtrabaho. Gusto ko syempre ung talagang meron siyang malasakit sa akin. Malasakit ung number one na pinaka hinahanap ko. For me I want someone who can help me and not just for the sake of getting paid. I want someone who really cares for me and my business. When looking for an employee, their concern towards the job is my number one priority. Alexsandra: That’s all the questions we’ve got for you and thank you for answering. Miss Limpin, can we ask for photo documentation as a proof that we have done this interview? Mary Grace: Yes, of course. Alexsandra: Thank you miss! Aaliyah: Thank you Ma’am and God Bless your business. Juan: Thank you so much ma’am. Alfred: Thank you Miss Limpin! [End 15:28] Photo Documentation Individual Reflection Paper/Personal Plan A. De Guzman, Alfred The overall interview was very insightful for me and taught me many things in life and in handling a business. Furthermore, my takeaway from the discussion is that I admire her perseverance to work and become successful. Many believe that one cannot be successful unless you’re a college graduate or a diploma holder in our country. But Ms. Limpin, the business owner, showed us that the lack of a college diploma does not hinder one in achieving their goals and continuing their passion. Amidst all the challenges she faced, it was admirable that she continued to strive for her business and future, especially during the COVID-19 pandemic. Many businesses have gone bankrupt and closed during the pandemic, and it is insightful that amidst the challenges she faced, her words were, “I have no choice, and this is my passion. This is what I want; that’s why I did business.” Before, I already knew that starting a business was challenging and very testing. However, I learned that with a clear goal and passion in mind, every challenge becomes a lesson and inspiration to look back. I now learned that whatever you do, without passion, you can never succeed. Our passion leads us to do lengths we believe we could never achieve. Without it, we could never enjoy and be contented with the things we do. That’s why I think you should be passionate about it to achieve success when starting a business. B. Echiverri, Juan Angelo Stephen Hawking famously said “Intelligence is the ability to adapt to change” One of the things Mary Grace (leader) said that got me intrigued is when she said that she was happy that the pandemic happened. Because despite the hard times she was able to scale her business more during the pandemic, she said that being able to adapt to the new normal helped her a lot in her pet shop business. I witnessed first-hand how a leader thinks when things don’t go as planned. I saw that from her perspective she saw problems as challenges, she never said that she saw problems as challenges but by her answers, she said that she was able to step up and innovate to be able to continue her business that is when I knew she was a great leader. Putting her products and supplies online as we are changing to the digital world has helped scale her business even more, at the same time she is selling products in person at her physical shop. I agree with her decisions on putting her products online because by this technique she would attract more customers and add more traffic through her business which is a win-win situation because in today’s world it is necessary to put your business online too. I realized that being able to adapt to change is very important in building a business and scaling it, sometimes sticking to one plan is not a smart move I’ve always thought that sticking and focusing on one plan was the key to building a successful business but I was wrong, it’s ok to go different paths towards a goal because now I learned that there are a lot of ways that can lead towards the same goal. C. Lait, Aaliyah Maria E. In the interview session with the chosen leader, I acquired knowledge and a deep understanding of leadership and management. The leader had experience in running and owning a business. One thing that struck me is that in building effective leadership. A leader must possess different skills and abilities such as connection with her followers, honesty, communication, and good decisionmaking. Also, it does not necessarily need to have a degree to be an effective leader, but it is highly recommended, for it is an advantage. The leader that we interviewed did not finish her studies, yet she managed many businesses and has a successful team. She possesses a vision and focuses on her goals. I realized that to be a good leader and have a victorious team, one should have ups and downs in the way. To gain experiences and master the art of leadership. Additionally, a leader should know his strengths and weakness and their team. D. Rongcales, Alexsandra Being a successful leader should obtain a healthy relationship with their team. Leaders should have values, ethics, and characters. I believe that a leader should possess his own values in order to influence the followers. Values, ethics, and characters should be obtained by a leader for them to become a successful leader. A characteristic of a leader should be positive so that the people around him/her will imitate his/her positive actions. A leader should have his/her own ethics and principles with how he/she will build a relationship with his/her team. I consider those traits as important traits for a leader because they have significance. It affects how a leader treats their followers. Values are important in business because you are socializing with a lot of people. We are tasked to interview a successful leader and I learned a lot from it. I have knowledge that building a good relationship with your employees will have a positive outcome. I should apply it to my actions and build a healthy relationship with my team and for us to grow. If I have a good relationship with my team then I can earn their loyalty and they will become more productive. I also realized that in business, I should be the one doing the necessary tasks and always choose to become a hands-on leader when performing tasks and activities. Despite the responsibilities assigned to me, I should always be the first person to check my business. I should not ask other people and accomplish my tasks and responsibilities on my own. The interview had helped me realize things and re-evaluate my knowledge. Based on the interview with Ms. Mary Grace, changed my perspective in handling opportunities. I realized that even though the opportunity is given at an unexpected time, I should still grab it and make it worthy. It changed my perspective in some ways and helped me widen my thinking more. Also, if I failed in one type of business, I should always consider trying other kinds of business. Innovation is significant in business because the world is not constant and people seek changes. I must obtain innovations for my business and always provide what is in demand which I learned from Ms. Limpin. Having a talk with an experienced leader helped me look at things from different perspectives. I should be a good leader and always aim for the betterment of my follower and the organization. Despite the challenges, I should always stand up for them and be their great leader. Acknowledgment To the interviewee, Ms. Mary Grace Limpin, we highly appreciate your time and willingness to answer and discuss the questions of the interviewers. We are grateful for your insights and experiences that helped us, interviewers, learn more. We are also grateful for allowing us to know more about your business and yourself as a leader. We are thankful for your participation because without your presence we can’t accomplish our requirement. References Reaves, J. (2018, February 12). 5 tips on being a successful to strive leader. https://jeannereavesconsulting.com/5-tips-on-being-a-successful-leader/ Sweeney, D. (2021, March 7). 4 leadership qualities for 2021. https://thestoryexchange.org/4-leadership-qualities-strive/?gclid=Cj0KCQiAeeMBhCpARIsAAZfxZBmjipRYz7aaiwSwgZhiYkOwaHr1ej6i89tZorUs8_0wCUT4EXWyIka AvmWEALw_wcB Wooll, M. (2021, August 17). The 13 essential leadership values for anyone leading a team. https://www.betterup.com/blog/10-core-values-of-a-great-leader Appendices Leadership and Decision-Making Approval Form Group Member Names: Section: 2 Date: October 29, 2021 De Guzman, Alfred Echiverri, Juan Ricardo Angelo F. Lait, Aaliyah Maria E. Rongcales, Alexsandra O. Leader Name Position Business Mary Grace Limpin Owner Pet Shop Submitted By: Aaliyah Maria E. Lait Approved By: (SGD) Prof. Leonardo F. Cada, Jr. Questionnaire • As an owner, do you prefer to manage the business alone, with family, or with employees? You answer with comments please: _______________________________________________ • Why do business minded or entrepreneurs prefer doing business? ___ passion for life. ___ they don’t want to be an employee ___ primarily to make a living. ___ to escape the 9-5 work • How do you generate cash flow in your business and what elements do you need to be able to scale your business? You answer with comments please: _______________________________________________ • Have you ever attempted other businesses before pursuing this one? If yes, do you think that not everyone is meant to work in the business industry as an entrepreneur? _____ Yes _____ No _____Why • As an entrepreneur, do you believe in high risk equates to high reward? Why? _____ YES _____ NO _____ Why • How long have you been in your line of work? Have you attempted or planned to get protection such as insurance for your business and employees? You answer with comments please: _______________________________________________ • In FEU there are core values such as Fortitude and Excellence, what values are qualified to operate in your business or what values do you look for an employee to be able to work with you in the business? You answer with comments please: _______________________________________________ • In tough times particularly during this pandemic, how did your business cope up and survive? You answer with comments please: _______________________________________________ • From only owning a physical store, have you ever pivot your business into e-commerce, since the pandemic has started? If yes, how did you operate if you are new to this platform? You answer with comments please: _______________________________________________ • As an entrepreneur, have you finished a degree that is related to business? Is it important to earn a degree before starting a business or is it okay as long as you are resourceful? _____ YES, and Why _____ NO, and Why
