Chapter 1: Positive Mindset
COURSE / CODE: PROFESSIONAL ETIQUETTE FOR HOTELIERS (HTH558)
PREPARED BY: ZATUL IFFAH MOHD FUZA / FPHP UITMCTKD
Value & Beliefs
You Get What You Give


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If I give Love… I will get Love.
If I give Respect… I will get Respect.
If I am Confident… Others will Trust me.
Positive actions lead to Positive responses.
Negative actions lead to Negative reactions.
Value & Beliefs
You Get What You Give
Thoughts arise
because of external
influences, situations,
circumstances,
people and past
influences
(memories).
I can change
my thoughts
through internal
influence.
The Challenge - Global Business
Change of Perspective
negative
positive
I am influence by circumstances, possessions
and people
I can influence the circumstances,
possessions and people
My state of mind depends upon what others
say and do.
I create my state of mind as per choice and
others respond accordingly.
Other people should respect me.
When I give respect, I gain respect.
I need to be loved.
When I give love, I am loved in return
People don’t trust me
If I develop self-confidence, then others will
trust me
Benefits Positive Mindset
Relationship
• Relations become easy.
• Positive thoughts influence others, sharing your happiness.
• Brings you in tune with others.
• Attracts others as you are more peaceful.
• Brings people closer to you.
Body
• Makes body respond better.
• Keeps physically more relaxed.
• Makes you feel more active.
• More energetic.
• Leaves you in better control of your state of general health.
Mind
• Increases creativity.
• Gives insight and awareness into yourself.
• Brings you closer to you true being.
• Protects against the negative thoughts of others.
• Leads to calmness of mind.
Identifying Goals
Deciding what you
want to achieve in your
life
Separating what’s
important form what’s
irrelevant, or a
distraction
Goal Setting
Building your selfconfidence, based on
successful
achievement of goals
Motivating yourself
Creating Action Plan
Stand back from
problems
Dis-identify from
possessions
• Problems don’t last
forever.
• Tomorrow holds a
solution.
• Standing back clears
my mind to see a
solution.
• My personality is not in
a pair of shoes or in
my house, it is in me.
See something
positive in
everyone
• A positive attitude
creates positive
reactions.
• Be independent – yet
interdependent in
relationships
Managing Time
• Set goals that
are
achievable
and
measurable to
improve time
management.
•When doing a lot
of tasks without a
break, it is harder
to stay focused
and motivated.
Set goals
Prioritize
wisely
Take a
break
between
tasks
Set a time
limit to
complete
a task
•Separate your
tasks on how
important and
urgent they are in
order to achieve
good time
management.
•Setting a time
constraint will
cause you to be
more focused and
efficient.
Managing Time
• Utilize your
calendar by
writing down
the deadline
for projects or
tasks on them.
Organize
yourself
Remove
nonessential
tasks
Plan
ahead
• It is important to
remove excess
activities or tasks
that add no value
to your life.
Determine what is
significant and what
deserves your time.
• Make sure you start
every day with a
clear idea of what
you need to do.
Reaching Goals
Redefine
accountability.
Think as if your life
depended on it
When you can’t control
your circumstances,
don’t let your
circumstances control
you.
Don’t let gravity pull
you down.
Every breakthrough
requires a bold stroke.
Ask for feedback.
Make it happen
You’ve got to want it
more than you don’t
want it
Prepare to move a lot
of dirt