Vilma Gillespie Raeford, NC 28376 vacosta1214@gmail.com 9105275190 Assist Center Manager and Assistant manager with day to day operations; Supervised 30+ employees; Maintained a consistent, structural donor flow; Handled $300 cash day-to-day; Assisted 50+ families daily including children, elders and disabled individuals; Volunteer Meals on Wheels; Type 60 wpm; Microsoft Office (Word, Excel, PowerPoint, Outlook) efficient Entry level: To enhance my professional skills in a dynamic and stable workplace. Willing to relocate to: Raeford, NC - Harnett County, NC - Fayetteville, NC Authorized to work in the US for any employer Work Experience Operations Supervisor Grifols - Fayetteville, NC February 2017 to Present Maintain the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervise donor flow. Learn and maintain familiarity and compliance with all state and federal regulations, FDA-approved SOPM, OSHA, CLIA, cGMP and internal company procedures. Supervise donor selection, plasma collection and all manufacturing records to maintain the highest production standards. Submit timely and accurate reports as required by the Center Manager and/or the Assistant Manager. Assist in the training of new employees and retraining of current employees. Maintains active communication with other service areas to ensure accurate documentation and quality. Assist the Center Manager and/or Assistant Manager in any task necessary in pursuit of company objectives. Lead Technician Grifols - Fayetteville, NC March 2016 to Present Performs administrative duties including greeting donors in a friendly manner, answering phone calls, and assisting center management as needed. Diffuses and resolve customer complaints in an effective manner. Plan and communicate and executes activities for the improvement of the area operations. Assist in the funding of donors Cross trained and work as a phlebotomist to ensure efficient center operations. Promotes customer satisfaction through appropriate interaction and responsiveness to customer needs. Assesses donor suitability and engages in set-up, monitor, and disconnect procedures of the plasmapheresis machine and donors. Donor Center Technician Grifols - Fayetteville, NC July 2015 to Present Conducts pre-screening in accordance with established guidelines. Determines Hematocrit (HCT) and Protein via finger stick and use of hemastats and refractometer Trains new hires and cross trained employees to understand and follow SOPs and protocols. Enforces SOPs and protocols Determine Hematocrit and total protein via finger stick Ensures proper sanitation and cleaning of equipment and work areas between donors. Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation. Provide appropriate feedback to ineligible donors Income Maintenance Caseworker I Cumberland County Department of Social Services - Fayetteville, NC August 2014 to January 2015 •Processing 30+ Family and Children’s Medicaid applications weekly based on strict deadline •Interviewing 50+ clients daily, verifying information, determining eligibility, maintain the record and making changes to the record. Completed the final decision in determining the Family and Children’s Medicaid eligibility by applying written policy but was able to recognize situations that should be referred to the supervisor for clarification •Used the online program manuals and DSS Administrative Letters as appropriate •Adult and Family and Children’s Medicaid conversion from the EIS state system to NCFAST Accomplishments I assisted the county in completing the goal of meeting our application application deadline. I helped customers with resources for food and shelter. Skills Used •Proficiency in Microsoft Word, Excel, PowerPoint and Outlook knowledge •10+ years of computer skills •Great mathematical skills •46 wpm typing skills •Organizational skills •Customer service skills •Ability to take accurate phone messages and deliver them promptly •Proficiency in state systems: NCFAST( North Carolina Families Accessing Services through Technology), Eagle HSR, and EIS (Eligibility Information System) Interviewer Assistant III Cumberland County Department of Social Services per Cape Fear Staffing Agency - Fayetteville, NC June 2013 to August 2014 Responsibilities •Assisted 13 caseworkers with database management of NCFAST inputting over 100 tasks daily while pulling 250 changes from the work queue entering information on spreadsheet •Conducted face to face interviews for Food and Nutrition applications/recertification •Handle medical billing claims Answering and routing incoming telephone calls Accomplishments I was recognized among 500+ employers given individual assignments. My hardwork and dedication lead to full-time employment with the Cumberland County Department of Social Services. Cashier Foodlion - Raeford, NC March 2010 to October 2010 For seven months I was trusted with the counting of money Foodlion brought in, not only was I entrusted with money but I sold a reasonable amount of items each month for Duke’s children hospital. I assist children and parents with finding of items and answered phone calls. I learned first hand bout customer service and how to accurately calculate money when refunding items. I left to prepare for college in January Education High school or equivalent in College Prep Sandhoke Early Colle - Raeford, NC August 2005 to December 2010 Skills • Operation • Operations • Excel • Management • Inventory Control • Microsoft Office • training • MS Office • Microsoft Word • CGMP
