Document 9578946

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IVETTE NUNEZ
4305 Jockey Whip Lane, Parkton, NC 28371
Cell: (910) 964-7602 - [email protected]
P ROFESSIONAL SUMMARY
Enthusiastic BSN-SN with a dedicated work ethic. Bilingual [English and Spanish] professional
seeking a position in hospital setting. Strong clinical and excellent interpersonal skills. Versatile
and resourceful team player, committed to providing the highest levels of care. Highly flexible
and masterful in reacting quickly and effectively to changes.
SKILLS
Fluent in Spanish
Critical thinking
Attention to detail
Team building
Report development
10-Key by touch
45 WPM
MS Access, Excel, PowerPoint
WORK H ISTORY
01/2010 to 05/2010 Patient Representative INTERNSHIP
Hope Mills Family Care – Hope Mills, NC
Assisted office manager as well as the doctors with daily tasks
Scheduled appointments
Updated and filed patients records
Handled correspondence
Answered telephones, filled out insurance forms
Billing and Coding
10/2003 to 05/2009 Lead Retail Consultant
Sprint/Nextel – Overland Park, KS
Perform inside sales and provide service to new and existing customers
Responsible for assisting store management in day-to-day operations of the store
Mentoring retail sales consultants in sales and customer service process
Assist customer through the purchasing decision, activations process, and educating them
on their new purchase
Performing customer credit reviews
Building customer accounts in the billing system and educating customers about their
accounts
Achieve monthly CSAT ( customer satisfaction) objectives by effectively handling customer
service issues and escalations
Drive additional sales through customer follow up and referral based selling
Assist in the development of a marketing plan that may include outside events, outbound
marketing, and inside sales opportunities
Maintaining control of assigned cash drawer as well as balancing and reconcile cash drawer
on a daily basis
Assist customers with warranty issues and exchanges
Complete customer returns in a manner consistent with methods and procedures
Ensure that the store inventory is processed through the point of sale system
E DUCATION
Current
Bachelor of Science: Nursing
Methodist University - Fayetteville, NC
2010
Associate of Science: Medical Office Administration
Fayetteville Technical Community College - Fayetteville, NC
C ERTIFICATIONS
Basic Life Support (BLS)--August 9,2012-August 2014
First Aid Certification
Mental Health First Aid--Jan 15 2013-January 15, 2016
Institute for Healthcare Improvement (IHI) Certificate--Becoming a Leader in Health
Care--October 30, 2013
Community Emergency Response Team Certificate
2012 Reserve Officer Training Corps Leader Development and Assessment Course
Certificate--26July2012
Nurse Summer Training Program (NSTP), 2013 Womack Army Medical Center Certificate of
Achievement
AFFILIATIONS
The National Student Nurses' Association (NSNA)
Army Reserve Officer Training Corps (ROTC)
CLINICAL E XPERIENCE
Cape Fear Valley Medical Center, Fayetteville NC: Pediatrics Emergency Department
Womack Army Medical Center, Fort Bragg NC: Mother Baby, Med-Surge, ER, Surgical, NICU
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