Chapter 1
A study by Boston College Center for Work & Family found that telecommuters
work less than onsite employees.
(1 point)
True
False
1. When an organization is really concerned about people, its total
philosophy, culture, and orientation will reflect this belief.
(1 point)
True
False
2. During the Industrial Revolution, a new kind of employee emerged—a boss
who wasn't the owner.
(1 point)
True
False
3. Welfare secretaries bridged the gap between labor and the government.
(1 point)
True
False
4. A series of experiments conducted at the Hawthorne facility of Western
Electric, the Hawthorne Studies, was completed in order to determine the
effect of illumination on workers and their output.
(1 point)
True
False
5. In a strategic approach to HRM, the primary responsibility for people
management lies with whomever is in direct contact with them.
(1 point)
True
False
6. HRM has always been viewed as a profit center.
(1 point)
True
False
7. Workers play a major role in setting the direction, tone, and effectiveness
of the relationship between the employees, the firm, and the work
performed.
(1 point)
True
False
8. Without managerial participation in HRM activities and programs, a
company is likely to have major human resource problems.
(1 point)
True
False
9. People limit or enhance the strengths and weaknesses of an organization.
(1 point)
True
False
10. Professional sports teams place a dollar value on athletes, and then
depreciate those values over time.
(1 point)
True
False
11. A study found that a 1 standard deviation improvement in human resource
practices was associated with a $41,000 increase in shareholder wealth per
employee.
(1 point)
True
False
12. A study of German industrial firms found that investing time, energy, and
resources in people was associated with stock market performance
increases.
(1 point)
True
False
13. Generation Y members tend to be trusting and dependent.
(1 point)
True
False
14. For employees to be productive, they must feel that the job is right for their
abilities and that they are being treated equitably.
(1 point)
True
False
15. Satisfied employees are automatically more productive.
(1 point)
True
False
16. Both satisfied and unsatisfied employees may perform equally in
quantitative terms, such as processing the same number of insurance
claims per hour.
(1 point)
True
False
17. Ethical principles should apply to all HRM activities.
(1 point)
True
False
18. A decreased sense of empowerment is emphasized in firms using a
learning framework.
(1 point)
True
False
19. If improperly managed, the effectiveness of human resources declines less
quickly than other resources.
(1 point)
True
False
20. Smaller organizations usually have no HR unit, so the operating managers
have many HRM responsibilities, such as scheduling work, recruitment and
selection, and compensating people.
(1 point)
True
False
21. Outsourcing of the HR activities previously performed by a firm is growing
in popularity.
(1 point)
True
False
22. Outsourcing of HRM functions is likely to be discontinued as decision
makers search for ways to improve the financial and operating
performance of firms.
(1 point)
True
False
23. A line person typically supports the primary functions of a company, such
as marketing and production, by providing advice, counsel, and
information.
(1 point)
True
False
24. Research indicates that the accounting department and HR specialists
differ on how much authority employees should have over job design and
bonuses.
(1 point)
True
False
25. In most organizations, the distinction between line and staff employees is
not clear-cut.
(1 point)
True
False
26. Line managers are generally not familiar with the legal requirements
concerning recruitment and selection.
(1 point)
True
False
27. The short-term goal of any HRM strategic plan is building on the firm's
strengths.
(1 point)
True
False
28. Unlike capital investments, patents, or technology, a properly functioning
HRM system is an invisible asset.
(1 point)
True
False
29. Organizations can develop a competitive advantage over other firms by
creating value in a way that is rare and difficult for competitors to imitate.
(1 point)
True
False
30. Industries such as construction, agriculture, retail trade, and services have
more personnel specialists than the average.
(1 point)
True
False
31. A procedure is a general guide that expresses limits within which action
should occur.
(1 point)
True
False
32. Policies are developed from important past or potential problems.
(1 point)
True
False
33. Policies often force managers to make decisions in areas in which they
have less competence.
(1 point)
True
False
34. Procedures and rules are developed for the same reasons as policies.
(1 point)
True
False
35. In larger firms, the chief HR executive usually reports to an executive vice
president.
(1 point)
True
False
36. Thirty percent of all HR managers work for local, state, and federal
governments.
(1 point)
True
False
37. In nonprofit organizations, such as hospitals and universities, HRM
typically is a unit in the compliance office.
(1 point)
True
False
38. In smaller organizations, HRM and other functions, such as public
relations, may be part of a single department.
(1 point)
True
False
39. One of the challenges faced in HRM is that many decisions require input
from both operating managers and HR specialists.
(1 point)
True
False
40. Effectively performed, HRM can make the crucial difference between
successful and unsuccessful organizations.
(1 point)
True
False
41. Very few managers, in any type of organization, are involved with HRM
issues.
(1 point)
True
False
42. According to Working Mother magazine, the top 100 best companies to
work for offered all of the following benefits except:
(1 point)
a.
Financial planning services
b.
On-site health care
c.
Flextime
d.
Telecommuting
43. All of the following terms have been used to describe the HR function
except:
(1 point)
a.
Human resource management
b.
Personnel
c.
Industrial relations
d.
Trade relations
44. The history of HRM can be traced to England, where craftspeople
organized themselves into _______________.
(1 point)
a.
guilds
b.
shires
c.
trades
d.
unions
45. Effective HRM focuses on _______________ rather than record keeping,
written procedure, or rules.
(1 point)
a.
action
b.
intuition
c.
experience
d.
precedent
46. The HRM unit is considered _______________.
(1 point)
a.
future-oriented
b.
people-oriented
c.
globally-oriented
d.
All of the choices are correct
47. Scientific management and welfare work are two concurrent human
resource approaches that began in the 19th century and, along with
_______________, merged during the era of the world wars.
(1 point)
a.
labor relations
b.
unionism
c.
industrial psychology
d.
the Big Five theory
48. ____________________ has been summarized as science, not rules of
thumb; harmony, not discord; cooperation, not individualism; and
maximum output, not restricted output.
(1 point)
a.
Industrial psychology
b.
Human resource management
c.
Scientific management
d.
The Industrial Revolution
49. ____________________ focus(es) on the maximum well-being of the
worker.
(1 point)
a.
Industrial psychology
b.
Human resource management
c.
Scientific management
d.
All management theories
50. The maximum well being of _______________ was the focus of industrial
psychology.
(1 point)
a.
the company
b.
the worker
c.
production
d.
management
51. Until the 1960s, the personnel function was concerned primarily with
_______________ employees.
(1 point)
a.
white collar
b.
blue collar
c.
untrained
d.
retired
52. All of the following are key concepts that should be applied by HRM
except:
(1 point)
a.
Analyzing and solving problems from a profit-oriented point of view
b.
Assessing costs or benefits of recruitment and training
c.
Using planning models that include realistic, challenging, specific, and
meaningful goals
d.
Emphasizing the strategic importance of expendable employees
53. All of the following contributed to the era of HRM accountability except:
(1 point)
a.
Widespread downsizing
b.
A surplus of skilled workers
c.
An increasingly complex and competitive world
d.
An increasingly diverse workforce
54. HRM and _______________ must work together to achieve the level of
organizational effectiveness required to compete locally and
internationally.
(1 point)
a.
marketing
b.
distribution
c.
manufacturing
d.
every other function
55. Evidence shows that implementing high performance management
practices results in all of the following except:
(1 point)
a.
Profitability gains
b.
Stock price increases
c.
Higher company survival rates
d.
A resurgence of creativity
56. One problem in making strategic planning decisions regarding people is
that all other resources are evaluated in terms of _______________ and, in
most organizations, people are not.
(1 point)
a.
market share
b.
life cycle
c.
money
d.
productivity
57. There is now evidence that an increase in the use of "people first"
practices results in all of the following except:
(1 point)
a.
A decrease in turnover
b.
Lower productivity
c.
Higher profits
d.
Higher sales
58. Generation Y members are also called _______________.
(1 point)
a.
echo boomers
b.
rebounders
c.
tag-along boomers
d.
reformers
59. To prepare for Generation Y employees, managers should consider
providing more _______________ praise.
(1 point)
a.
public
b.
written
c.
sincere
d.
specific
60. Walt Disney said his greatest accomplishment was to build the Disney
organization with its own _______________.
(1 point)
a.
culture
b.
design
c.
money
d.
people
61. A sound quality of work life (QWL) program assumes that a job and the
work environment should be structured to meet as many of the
_______________ needs as possible.
(1 point)
a.
company's
b.
stockholders'
c.
workers'
d.
consumers'
62. To improve performance, people must see _______________ in the rewards
that are given.
(1 point)
a.
potential
b.
consistency
c.
justice
d.
seniority
63. Which of the following statements concerning employee job satisfaction is
false?
(1 point)
a.
Satisfied employees are not automatically more productive.
b.
Satisfied employees always perform better on quantitative
measures.
c.
Unsatisfied employees are absent more often than satisfied
employees.
d.
Unsatisfied employees quit more often than satisfied employees.
64. Organizational inefficiencies result in all of the following except:
(1 point)
a.
Poor productivity
b.
Spiraling benefits costs
c.
Better quality
d.
Dissatisfied workers
65. The human resource manager plays an important role in showing by
_______________ that each employee is important and will be treated
ethically.
(1 point)
a.
example
b.
demand
c.
decree
d.
persuasion
66. Nearly all new trends in telecommuting, outsourcing of HRM practices,
family medical leave, child care, and relocation assistance can be traced to
the emergence of new lifestyles and _______________.
(1 point)
a.
an aging population
b.
an influx of immigrants
c.
rising wages
d.
a decrease in available workers
67. A _______________ workweek is the norm at firms like Microsoft, Intel,
Novell, and Goldman Sachs.
(1 point)
a.
32-hour
b.
40-hour
c.
50-60 hour
d.
60-80 hour
68. Effective HR departments set specific, measurable objectives to be
accomplished within _______________ time limits.
(1 point)
a.
unspecified
b.
the shortest possible
c.
specified
d.
flexible
69. Research show that people don't leave companies, they leave:
(1 point)
a.
Jobs
b.
Managers
c.
Co-workers
d.
Careers
70. According to one study, the national average is 1 HR specialist per
_______________ employees.
(1 point)
a.
25
b.
50
c.
100
d.
200
71. A well-formulated HRM strategy will help aggregate and allocate a firm's
resources into a unique entity on the basis of all of the following except:
(1 point)
a.
Internal strengths and weaknesses
b.
The strength of local unions
c.
Changes in the environment
d.
Anticipated actions of competitors
72. HRM units are relatively small in most organizations. One study found that
the largest headquarters HRM unit had only __________ people.
(1 point)
a.
50
b.
100
c.
150
d.
200
73. Samsung believes that ____________________ is/are the future of the
company.
(1 point)
a.
innovative products
b.
sustainable corporate growth
c.
people
d.
customer satisfaction
74. Because HR executives play an increasingly dominant role in strategic
planning, they must now be familiar with:
(1 point)
a.
Investments
b.
Advertising
c.
Production control
d.
All of the choices are correct.
75. The _______________ of an organization or department is/are the goals it
seeks to achieve; its reason for existence.
(1 point)
a.
ideals
b.
policies
c.
objectives
d.
bottom line
76. An organization makes an objective more specific by developing
_______________.
(1 point)
a.
plans
b.
goals
c.
procedures
d.
policies
77. The personnel commission at the federal level is called the:
(1 point)
a.
Supreme Court
b.
Equal Employment Opportunity Commission
c.
U.S. Office of Personnel Management
d.
U.S. Civil Service Commission
78. Name three benefits that companies attribute to telecommuting.
(1 point)
Any three ¶of the following: (1) lower real estate costs (2) reduced turnover (3) ¶increased productivity (4) increased ability to comply with workpla
79. Human Resource Management (HRM) consists of numerous activities.
Name at least five of them.
(1 point)
Any five of¶ the following: (1) Equal Employment Opportunity compliance (2) job ¶analysis (3) human resource planning (4) employee recruitment
80. Name two factors that contributed to the development of personnel
departments.
Any two of ¶the following: (1) changes in technology (2) growth of organizations (3)¶ the rise of unions (4) government concern and intervention co
81. What is the primary reason that operating managers, such as supervisors,
department heads, and vice presidents, are involved in HRM activities?
Operating ¶managers are involved in HRM activities because they are responsible for¶ the effective use of all the resources at their disposal, inc
82. When is the conflict between HR employees and operating managers most
pressing?
When joint ¶decisions must be made on such issues as discipline, working conditions,¶ termination, and so on.
83. The Industrial Revolution began with the substitution of steam power and
_______________ for hand labor.
machinery
84. Three crucial elements are needed for firms to be effective: (1) mission and
strategy, (2) organizational structure, and (3) _______________.
HRM
85. The actions, language, and performance of the HRM function must be
measured, precisely communicated, and _______________.
evaluated
86. For many employees, their _______________ is a major source of personal
identity.
job
87. df
88. Frameworks for cycle time reduction focus on effective management, not
only of products and services, but also _______________ resources.
human
89. Research indicates that a large part of an operating manager's day is spent
in meetings, telephone conversations, and solving problems that have a
direct impact on _______________.
people
90. In most organizations, two groups perform HRM activities: HR managerspecialists and _______________.
(1 point)
operating managers
operating managers
91. A _______________ is a general guide that expresses limits within which
action should occur.
(1 point)
policy
92. An organization makes an objective more specific by developing
_______________.
(1 point)
policies
93. Explain how action-oriented HRM departments differ from people-oriented
HRM departments.
Ans: An action oriented HRM department emphasizes the solution of
employment problems in order to achieve organizational objectives and facilitate
employees' development and satisfaction. A people oriented HRM department
treats each employee as an individual and offers services and programs to meet
the individual's needs.
94. In 1995, an explosion and fire occurred at the Malden Mills plant in
Lawrence, Massachusetts. The plant owner, Aaron Feuerstein, opted to pay
1400 displaced workers for three months while the plant was being rebuilt
rather than pocket the insurance money, even though it cost him $15
million in personal funds. If you had been the owner, would you have made
the same decision? Why or why not?
Ans: Varies by student.
95. Many organizations have had a difficult time adopting a strategic
perspective toward HRM. Why?
Ans: First, organizations take a short-run approach and focus only on current
performance. Second, many human resource managers do not have a strategic
perspective. Third, it is difficult to develop metrics for (measure) HRM activities.
96. Identify five HRM criteria or components that can be used to measure
organizational effectiveness or ineffectiveness. Grievance rate is an
example.
Ans: Any five of the following: performance, legal compliance, employee
satisfaction, absenteeism, turnover, training effectiveness and return on
investment, accident rates, goal attainment, efficient use of employees, hiring
and retention rates of good employees.
97. Identify five contributions that HRM makes to organizational effectiveness.
Helping the organization reach its goals is an example.
Any five of the following: <br>(a) Using the skills and abilities of the workforce
efficiently.<br>(b) Providing well-trained and motivated employees.<br>(c)
Helping employees achieve job satisfaction and self-actualization.<br>(d)
Developing and maintaining a quality of work life that makes employment in the
organization desirable.<br>(e) Communicating HRM policies to all
employees.<br>(f) Helping to maintain ethical policies and socially responsible
behavior.<br>(g) Managing change to the mutual advantage of individuals,
groups, the enterprise, and the public.
Chapter 2
.
1. Most human resource problems have a single correct prescription.
(1 point)
True
False
2. To address their male-dominated advancement culture, Deloitte & Touch
made attending a workshop on "Men and Women as Colleagues"
mandatory.
(1 point)
True
False
3. Union procedures and requirements are elements of the internal
environment and have a significant impact on HRM programs.
(1 point)
True
False
4. Equal employment opportunity and human rights legislation indirectly
affects employee recruiting, selection, evaluation, and promotion.
(1 point)
True
False
5. The amount of government regulation on HR practices and activities has
remained relatively constant since the 1940s.
(1 point)
True
False
6. Many government regulations are out of date and serve little social
purpose.
(1 point)
True
False
7. The presence of a union directly affects most aspects of HRM.
(1 point)
True
False
8. Motivational techniques can be used attract and hire the best performers.
(1 point)
True
False
9. Training and development can improve job performance.
(1 point)
True
False
10. IBM and Ford Motor Company are examples of the public sector of the
economy.
(1 point)
True
False
11. Productivity measures are crude and subject to short-term error.
(1 point)
True
False
12. In general, private-sector and third-sector are structured similarly.
(1 point)
True
False
13. Pressure groups influence the HR manager much more in the public sector
than in private business.
(1 point)
True
False
14. At the macroeconomic level, the term advantage is defined as the degree to
which a nation can produce goods and services that meet the test of
international markets while simultaneously maintaining or expanding the
real incomes of its citizens.
(1 point)
True
False
15. Maintaining a sustainable competitive advantage requires a firm to deal
effectively with employees, customers, suppliers, and competitors.
(1 point)
True
False
16. Companies must guard their HRM activities closely, otherwise the
competition could duplicate their entire culture.
(1 point)
True
False
17. The labor force of the United States comprises all people age 18 or older
who are not in the military and who are employed or seeking work.
(1 point)
True
False
18. On average, a highly qualified employee produces twice as much as a
poorly qualified one.
(1 point)
True
False
19. The number of married women in the labor force has more than doubled
since 1947.
(1 point)
True
False
20. Less than a quarter of the recipients of accounting and business degrees
are women.
(1 point)
True
False
21. Benefit plans, which may amount to one-third of base compensation, are
set up in such a way that it generally costs less to employ older people.
(1 point)
True
False
22. Most studies indicate that employees over 45 have more accidents than
younger employees.
(1 point)
True
False
23. The location of the organization influences the kinds of people it hires and
the HRM activities it conducts.
(1 point)
True
False
24. Urban locations provide a bigger labor force and generally call for lower
wages.
(1 point)
True
False
25. The physical location of the organization can have a significant impact on
how HRM programs are used.
(1 point)
True
False
26. All human beings share some commonalities.
(1 point)
True
False
27. Organizational culture can have an impact on the behavior, productivity,
and expectations of employees.
(1 point)
True
False
28. In general, most people prefer work involving a significant amount of
physical exertion.
(1 point)
True
False
29. Members of a work group always work next to each other.
(1 point)
True
False
30. Managers will have to pay additional incentives to attract workers to jobs
that are difficult, dirty, or performed in unpleasant surroundings.
(1 point)
True
False
31. Leaders reinforce desirable behavior so that it is sustained and copied.
(1 point)
True
False
32. The experience and operating style of a leader will influence which HRM
programs are communicated, implemented, and effective.
(1 point)
True
False
33. Matching an organization's strategic plan, its employees' characteristics,
and its HRM activities is important for achieving competitive products and
services.
(1 point)
True
False
34. Prior to the Industrial Revolution, most people worked close to or in their
homes.
(1 point)
True
False
35. In 2008, white males represent more than 60 percent of the workforce.
(1 point)
True
False
36. Telecommuting is being used by fewer organizations each year.
(1 point)
True
False
37. Chemical Bank of New York reports that it has to interview 40 job
applicants for every one found suitable for training as a bank teller.
(1 point)
True
False
38. In restructuring, an entire layer of a firm's hierarchy may be eliminated.
(1 point)
True
False
39. The emotional impact of having a colleague laid off can result in stressrelated health problems.
(1 point)
True
False
40. About half of all firms downsizing will have even fewer employees within a
few years time.
(1 point)
True
False
41. Workforce diversity is a reality that influences every HRM area and issue.
(1 point)
True
False
42. Downsizing firms tend to increase both profits and productivity in the short
run.
(1 point)
True
False
43. The health care industry has one of the lowest contingent worker growth
rates.
(1 point)
True
False
44. Part time employees generally receive the same benefits as full time
employees.
(1 point)
True
False
45. Besides offering a way to channel energy, work provides people with the
opportunity to achieve self-esteem and self-worth.
(1 point)
True
False
46. The most carefully designed and implemented HRM activity may backfire if
adjustments for individual differences aren't built into the program.
(1 point)
True
False
47. _______________ management is a process by which an organization
works to determine what needs to be done to accomplish objectives, and
how they will be achieved.
(1 point)
a.
Strategic
b.
Tactical
c.
Intuitive
d.
Selective
48. The letters in ARDM stand for:
(1 point)
a.
Acquiring, rewarding, directing, maintaining
b.
Acquiring, routing, directing, monitoring
c.
Acquiring, rewarding, developing, maintaining
d.
None of the choices are correct
49. Why did many women decide to leave the accounting firm of Deloitte &
Touche in the late 1980s?
(1 point)
a.
Other companies paid higher wages
b.
To become housewives
c.
Because of rampant sexual harassment
d.
Because they were precluded from advancement
50. Any solution that is implemented must be _______________.
(1 point)
a.
original
b.
systematic
c.
progressive
d.
evaluated
51. The ARDM model calls for _______________ review of each situation.
(1 point)
a.
thorough
b.
timely
c.
systematic
d.
All of the choices are correct.
52. Which of the following is a cost associated with labor?
(1 point)
a.
Salaries
b.
Bonuses
c.
Fringe benefits
d.
All of the choices are correct.
53. Workers from which of the following countries are the most productive in
the world?
(1 point)
a.
Japan
b.
Germany
c.
America
d.
South America
54. Before productivity can be effective managed and improved, it must be
_______________.
(1 point)
a.
monitored
b.
measured
c.
identified
d.
prioritized
55. All of the following were mentioned in the text as ways to increase
productivity except:
(1 point)
a.
b.
Reducing government controls
Developing favorable tax incentives to invest in new plants and
equipment
c.
Reindustrializing an entire business-industrial complex
d.
Relocating to a less-industrialized nation
56. In 2007, about _______________ of the full-time U.S. workforce consisted of
women.
(1 point)
a.
21 percent
b.
48 percent
c.
70 percent
d.
92 percent
57. Large numbers of _______________ are employed in low-skill, low-paying
jobs.
(1 point)
a.
Hispanics
b.
African-Americans
c.
Native Americans
d.
All of the choices are correct.
58. According to Sally Heigesen, author of Everyday Revolutionaries: Working
Women and the Transformation of American Life, the ultimate quest of
working women is to:
(1 point)
a.
Make the whole world homelike
b.
Balance work and family life
c.
Achieve equal footing with men
d.
Perform better than expected
59. _______________ may be less efficient on jobs requiring quick physical
response rates.
(1 point)
a.
Men
b.
Women
c.
Older workers
d.
Younger workers
60. Which of the following occupations is expected to have the fastest
employment growth form 2004 to 2014?
(1 point)
a.
Software engineers
b.
Home health aides
c.
Dental hygienists
d.
Network systems analysts
61. Which of the following is considered a fully developed nation?
(1 point)
a.
Australia
b.
Spain
c.
India
d.
Mexico
62. A(n) _______________ indicates what an organization's key executives
hope to accomplish in the long run.
(1 point)
a.
decree
b.
strategy
c.
doctrine
d.
goal
63. Apple Computer's early success was due to high alignment of its strategy
with all of the following except:
(1 point)
a.
Its structure
b.
Its people
c.
Its management
d.
The strategy of its primary competitor
64. A study found that employees with more supportive work places are more
likely than other workers to have:
(1 point)
a.
Higher levels of job satisfaction
b.
More commitment to their companies
c.
A stronger intention to remain with their companies
d.
All of the choices are correct
65. Workers who plan, decide, and solve problems using databases, computer
programs, and other technology-driven information sources are called
_______________.
(1 point)
a.
knowledge workers
b.
information specialists
c.
computer nerds
d.
technical specialists
66. The degree of wholeness in a job, the feeling of completing a whole job as
opposed to contributing to only a portion of a job, is its _______________.
(1 point)
a.
autonomy
b.
empowerment
c.
task identity
d.
culture
67. Once a person joins an organization, his or her experiences are largely
influenced by:
(1 point)
a.
The work group
b.
Monetary compensation
c.
Training
d.
Repetition
68. Effective groups generally have all of the following except:
(1 point)
a.
Stable membership
b.
Members with similar backgrounds
c.
Dictatorial leaders
d.
Persons who depend on the group to satisfy their needs
69. Leaders must orchestrate the distinctive _______________ and motives of
individuals.
(1 point)
a.
skills
b.
experiences
c.
personalities
d.
All of the choices are correct
70. All of the following are levels of strategy generally applied to HRM activities
except:
(1 point)
a.
Strategic
b.
Managerial
c.
Directional
d.
Operational
71. Which of the following would be considered an operational (short term) HR
activity?
(1 point)
a.
Examining labor force trends
b.
Preparing staffing plans
c.
Developing a recruitment marketing plan
d.
Establishing a reward system that is linked to strategic goals
72. _______________ is dissolving borders and creating an interconnected,
global marketplace.
(1 point)
a.
Knowledge
b.
Innovation
c.
Technology
d.
Industrialization
73. _______________ made it easier for women to raise a family and also begin
a productive career.
(1 point)
a.
Better educational opportunities
b.
A shorter standard workweek
c.
A shortage of workers
d.
High quality day care
74. How did United Airlines spark an increase in Spanish-speaking travelers?
(1 point)
a.
They increased advertising in South America
b.
They installed a Spanish-language telephone reservation line
c.
They used Spanish models in their advertisements
d.
They added Spanish food items to the menu
75. A part time employee generally works _______________ hours or less per
week.
(1 point)
a.
40
b.
35
c.
25
d.
20
76. Which of the following is the result of genetic factors and is rarely subject
to change through training?
(1 point)
a.
Finger dexterity
b.
Interpersonal skills
c.
Leadership skills
d.
Recall
77. People are motivated by powerful emotional forces, and work provides an
opportunity for the expression of both _______________ and pleasureseeking drives.
(1 point)
a.
regressive
b.
aggressive
c.
passion
d.
self-worth
78. _______________ is the set of attitudes that predisposes a person to act in
a specific goal-directed way.
(1 point)
a.
Motivation
b.
Perception
c.
Personality
d.
Conviction
79. _______________ is the characteristic way a person thinks and behaves in
adjusting to his or her environment.
(1 point)
a.
Motivation
b.
Perception
c.
Personality
d.
All of the choices are correct
80. Each person is unique and acts and thinks in a certain way because of:
(1 point)
a.
Personality
b.
Abilities
c.
Attitudes and preferences
d.
All of the choices are correct.
81. The ARDM model includes four specific steps to be taken by managers.
What are they?
Diagnosis, prescription, implementation, and evaluation
82. Why does regulation encourage simplistic thinking on complicated issues?
Because small enterprises are treated like large ones and different industries are regulated
alike.
83. Many economists define institutions that are neither governmental nor
profit-oriented as the third sector. Identify three types of institutions that
would be classified as third sector.
nizations such as churches and social clubs.
Any three of the following: museums, symphony orchestras, private schools
and colleges, not-for-profit hospitals and nursing homes, and voluntary organizations
such as churches and social clubs.
84. How can competitors learn about a firm's HRM policies?
Competitors can learn about a firm's HRM policies through laid-off employees, customers, communication materials.
Competitors can learn about a firm's HRM policies through laid-off employees,
customers, communication materials.
85. What does symbolic egalitarianism mean?
It means giving employees equal treatment, specifically by eliminating such
It means giving employees equal treatment, specifically by eliminating such
86. Identify two benefits of paying wages than are higher than required by the
market. Any two of the following: (1) attracts better qualified applicants, (2) reduces
turnover, (3) sends a message that the firm values its employees.
87. Name a method by which an organization can give employees an
ownership interest in the organization.
The organization can allow employees to purchase company stock or establish a profit-sharing program.
The organization can allow employees to purchase company stock or establish
a profit-sharing program.
88. How did Aetna Life & Casualty halve the rate of resignations among the
new mothers in its workforce?
By extending unpaid parental leave to six months.
By extending unpaid parental leave to six months.
89. What are the four stages of product development?
Conception, design, development, and manufacturing.
Conception, design, development, and manufacturing.
90. What types of employees are considered contingent workers?
Contingent employees are generally everyone except the employees on the company payroll, including temporaries, part-timers, contract or lease
Contingent employees are generally everyone except the employees on the
company payroll, including temporaries, part-timers, contract or leased workers, and
other individuals who are hired to handle extra jobs tasks or workloads.
91. Union organization efforts might gain a foothold at Microsoft. Why?
Union organization efforts might gain a foothold at Microsoft because they employ over 6,000 temporary employees, who have expressed feeling
Union organization efforts might gain a foothold at Microsoft because they
employ over 6,000 temporary employees, who have expressed feelings of being treated as
second-class citizens, because they are excluded from the benefits and stock option plan
that its regular workers enjoy.
92. Once an HR diagnosis is completed, a _______________ is made to
translate the diagnosis into action.
prescription
93. A _______________ is an organization that represents the interests of
employees on such issues as working conditions, wages and salaries,
fringe benefits, employees' rights, grievance processes, and work hours.
union
94. The output of goods and services per unit of input of resources used in a
production process is called _______________.
productivity
95. A _______________ is defined as having a superior marketplace position
relative to competitors.
competitive advantage
competitive advantage
96. The nations of the world can be divided into three economic categories:
fully developed, developing, and _______________.
less developed
less developed
97. Organization _______________ refers to a system of shared meaning held
by members that distinguishes the organization from other organizations.
culture
98. An _______________ is a characteristic and long-lasting way of thinking,
feeling, and behaving toward an object, idea, person, or group of persons.
attitude
99. Identify five HRM activities, policies, or programs that are influenced by
federal regulations.
Any five of the following: Hiring, promotion, managing diversity, performance
evaluation, downsizing, discipline, recruitment, orientation, career planning,
training, compensation, benefits, privacy, safety, and collective bargaining.
100.
What are the educational and behavioral factors that an HR manager
must consider when staffing a division in a new geographic location?
When staffing in a new geographic location, an HR manager must consider the number of
skilled employees available, attitudes toward education, literacy level, available
educational facilities, and attitudes toward wealth and profits, managerial roles, and
authority.
101.
Third-world nations are the most difficult to work in. Why?
Third-world nations are difficult to work in because of significant constraints in terms of
education, economic system, political structure, and the general infrastructure. In other
words, the population is often poorly educated, the financial system is chaotic, the
dominant political party may change without notice, and there are few (or poor) roads
and communication systems.
102.
Identify at least three issues that telecommuting raises for HRM.
Telecommuting raises a number of HRM issues, such as (1) how performance will be
monitored, (2) how telecommuters should be rewarded, (3) how telecommuters can be
made to feel like part of the team, (4) how telecommuters can be mentored. How
telecommuters can be trained is also acceptable.