Operations and quality management Vito: F y H. Process: Maintenance cleaning Audience: new CEO or manager F. Search for the LCA (cradle to cradle or cradle to tomb). Depict the circular economy from one product or process in the organization of your final work. A Life Cycle Assessment (LCA) is defined as the systematic analysis of the potential environmental impacts of products or services during their entire life cycle. During a Life Cycle Assessment (Life Cycle Analysis), you evaluate the potential environmental impacts throughout the entire life cycle of a product (production, distribution, use and end-of-life phases) or service. This also includes the upstream (e.g., suppliers) and downstream (e.g., waste management) processes associated with the production (e.g., production of raw, auxiliary, and operating materials), use phase, and disposal (e.g., waste incineration). Life cycle impact assessment (LCIA) covers all relevant inputs from the environment (e.g., ores and crude oil, water, land use) as well as emissions into air, water, and soil (e.g., carbon dioxide and nitrogen oxides). The International Organization for Standardization provides guidelines and requirements for conducting a Life Cycle Assessment according to ISO 14040 and 14044. Maintenance Cleaning: - Upstream processes: Cleaning products suppliers, - Downstream processes: waste management, Use phase and disposal. Se trabaja con un proveedor de productos de limpieza biodegradables internacional. Los diferentes empleados de limpieza se dirigen tanto a las habitaciones como a los diferentes sectores del hotel para ejercer el mantenimiento de este. Una vez finalizado el procedimiento, el hotel tiene internamente dispensers de dosificación para evitar desperdicios. La basura recolectada de los diferentes espacios se recicla en orgánico, plástico y el de papelería. Hay contenedores en cada área para este tipo de basura. Otros proveedores, SDG naciones unidas, también se puede comparar con otras empresas. Necesito saber si los proveedores de los proveedores son sustentables. H. Search for the meaning of these words & identify if they are used in the company of final teamwork: Organizational governance / Automation/ Digitization/ Digitalization/ Blended working/ Traceability/ Disruptive technologies. Organizational governance: Is the system by which an organization makes and implements decisions in pursuit of its objectives, and the way in which it empowers its leadership to take accountability for those decisions. Automation: “The technique of making an apparatus, a process, or a system operate automatically.” "The creation and application of technology to monitor and control the production and delivery of products and services.” Automation crosses all functions within industry from installation, integration, and maintenance to design, procurement, and management. Automation even reaches into the marketing and sales functions of these industries. Facility operations: including security, environmental control, energy management, safety, and other building automation and many others. Digitization: Converting data, documents, and processes from analog to digital. Digitization describes the pure analog-to-digital conversion of existing data and documents. e.g., systems of record and, increasingly systems of engagement Digitalization: Transforming business processes by leveraging digital technologies, ultimately resulting in opportunities for efficiencies and increased revenue. “the use of digital technologies to change a business model and provide new revenue and value-producing opportunities; it is the process of moving to a digital business.” digitalization most often refers to enabling, improving and/or transforming business operations and/or business functions and/or business models/processes and/or activities, by leveraging digital technologies and a broader use and context of digitized data, turned into intelligence and actionable knowledge, with a specific benefit in mind. e.g., systems of engagement and systems of insight, leveraging digitized data and processes. Blended working: having flexibility in when (e.g., traditional hours, weekends) how long (e.g., short vs. long hours), and where (e.g., on-site or off-site) work activities are performed, has been shown to boost intrinsic work motivation among workers. Traceability: Necessary information such as manufacturers, suppliers, and distributors is recorded. This information is tracked in all processes from procurement of raw materials and parts to machining, assembly, distribution, and sales to ensure that their histories can be traced. Traceability is the capability to trace something. In some cases, it is interpreted as the ability to verify the history, location, or application of an item by means of documented recorded identification. Traceability is applicable to measurement, supply chain, healthcare and security. Disruptive technology: is an innovation that significantly alters the way that consumers, industries, or businesses operate. A disruptive technology sweeps away the systems or habits it replaces because it has attributes that are recognizably superior. Centrandose en el proceso de Mantenimeinto/Limpieza del Hotel. 1.Hablando sobre un entorno donde se intenta minimizar el impacto ambiental, ¿como se maneja la utilizacion de los productos de limpieza?¿Donde va la basura que se recolecta en el hotel, se recicla? ¿Hay algun proceso que se haga en el hotel sin proveedores o terceros? 2. ¿Quien es el que toma las desiciones para completar los objetivos propuestos en el hotel? Se trabaja con un contrato de una compania internacional que suministra los productos de limpieza que son biodegradables e internamente se tienen dispensers de dosificación para evitar desperdicios. La basura se recicla. Hay reciclaje orgánico, plástico y el de papelería. Hay contenedores en cada área para este tipo de basura. No ingresan otros proveedores para este proceso. Hay un Comité de Medioambiente que se encarga de estas decisiones y procedimientos. https://www.youtube.com/watch?v=UnxAyXAyf0I We asked about energy management and they didn’t answer.