Edwin Nieves
2638 Midway Branch Apt.204
Odenton, MD 21113
Cell: 860-985-4107
Email: Mr.Edwin.N@gmail.com
Career Objective
To obtain a career in the information technology field where I can leverage my education and experience working
for an organization that offers opportunities for growth and advancement.
Clearance: TS/SCI w/full-scope polygraph as of 01/2016
Education
Associate of Applied Science in Information Technology/Network Security Administrator
ITT Technical Institute, Hanover, MD, Graduated December 2014
● Maintain and administer computer networks and related computing environments including: computer
hardware, systems software, applications software, and all configurations.
● Perform data backups and disaster recovery operations.
● Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and
replace defective components when necessary.
● Plan, coordinate, and implement network security measures to protect data, software, and hardware.
● Configure, monitor, and maintain email applications or virus protection software.
● Load computer disks and install software and printer paper or forms.
● Configure, and test computer hardware, networking software and operating system software.
● Confer with network users about how to solve existing system problems.
Certificates
CompTIA Security+
February 24, 2017
Work Experience
CSRA – Eagle Alliance
System Administrator Level 2 Feb.2016-Present
● Provides on-site field support to customers including installation, and servicing and repairing complex
systems and equipment. Reviews and approves operational quality of system equipment.
● Resolves customer problems in the areas of hardware/software installation, repair, upgrade and
maintenance. Resolves more complex installations and maintenance issues.
● Instructs customers in the operation and maintenance of systems/equipment.
● Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and
troubleshooting.
● Acts as a liaison with customers on administrative and technical matters for assigned projects.
● Show leadership and work guidance to less experienced personnel.
● Performs complex installations, repairs, upgrades and maintenance on hardware/software and equipment.
● Provide Tier 2 Support at a remote field and site.
● Perform system and desktop installation, using fiber or RJ45 to connect to the networks.
● Perform systems administration of desktop\thin clients and server systems connected to LAN/WANs.
● Provide desktop system management involving account monitoring, security, operating system Win 7/10
installation, and other local area systems administration related functions.
● Perform troubleshooting, maintenance, and repair on many types of hardware and software applications.
● Train technicians to obtain proper process/procedures.
Poor Peoples Computer Services
IT Consultant; Poor People Computer Services, 01/17/07-Feb.2016
● Operating Systems - Windows 2000 and Windows XP, Windows7,8 and 10
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Installed personal computer systems’ peripheral devices - modems, sound/video and network interface
cards, CD drives, floppy disks, circuit boards, memory, and other devices;
Troubleshoot and replaced faulty hardware - disk drives, network cards, hard drives, etc.;
Built and maintained Local Area Networks (LANs) and Wireless connections - Linksys/Cisco, Netgear
Set up equipment for employee use, performing or ensuring proper installation of cables, operating
systems, or appropriate software
NAF, Fort George G. Meade, MD
Youth Technology Lab Technician, 09/05/13-Feb.2016
● Responsible for operating CYS Technology Lab by ensuring computers, peripherals, and software are
maintained in good condition and working order.
● Tutor and assist children individually or in small groups to help those master assignments and to reinforce
learning concepts of basic computer programming.
● Trains children/youth in use of equipment and software programs. Assists in training employees and
family child care providers in basic computer skills as required.
● Enforce administration policies and rules governing students
● Observe students' performance and record relevant data to assess progress.
● Troubleshoot CYS hardware, printers, scanners, servers, and software.
● Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.
● Organize and supervise games and other recreational activities to promote physical, mental, and social
development.
Computer Generated Solutions, Tampa, FL
Computer Technician, 09/12-12/12
● Troubleshoot, diagnosed, and resolved client software malfunctions and hardware failures;
● Responded to customer inquiries in the technical operations call center providing services by
communicating effectively to resolve issues with applications, accesses, or general user errors;
● Provided remote assistance by logging into customers’ computers using the Bombgar Software tool to
resolve application issues;
● Used Gandalf systems to verify authenticity of customers’ identification and information;
● Implemented Virtual Machines to recreate customers’ issues for training purposes and proper customer
service scenarios;
● Maintain records of daily data communication transactions, problems and remedial actions taken, or
installation activities.
Knowledge Learning Corporation, Gambrills, MD
Kidz Inc., Severn, MD
Lead Senior Teacher, 02/09-09/12
Preschool Primary Educator, 01/08-02/09
Goddard School, Marriottsville, MD
Academic Educator, 10/05-01/08
YMCA Greater Hartford, Hartford, CT
Camp Assistant Director, 08/01-09/04
My Qualities
● Good interpersonal skills to resolve field support problems
● Strong analytical and problem-solving skills
● Good communication skills
● Good time management and organizational skills
● Ability to resolve complex hardware/software and equipment problems
● Ability to provide guidance to other field engineers
References available upon request