CURRICULUM VITAE Name: Suzanne Conner Home Address: 24A Elizabeth Road Cannock S Staffordshire WS11 4RE Contact numbers: Home: 01543 425 356 Mobile: 07745814418 Email: Date of Birth: Driving Licence: suzanneconner@rocketmail.com 28th April 1973 Full UK licence PERSONAL PROFILE Self motivated, reliable and adaptable individual with many years experience in various customer facing environments. Predominantly working in retail and licensed establishments has gained excellent standards of personal interaction, people management and organisational skills. Is always professional yet outgoing and approachable. Works well under pressure and is always willing to learn and gain new skills. Enjoys the intensity and responsibility that comes with delivering results and is also a strong team player willing to offer support and share best practice. Has a flexible approach to work procedures and hours. KEY SKILLS Coaching – Always willing to share knowledge with fellow team members and on many occasions has to train new start/apprentice's Communication – Due to working entirely in customer facing environments for many years i have excellent interaction skills towards customers, suppliers and other departments is second nature. I'm always polite and listens well to give a good sense of understanding to gain information. Team building - Believes that good team working comes from everyone understanding of their roles and responsibilities, having clear direction, a sense of purpose and to get recognised for their achievements CAREER HISTORY Entrust – School kitchen assistance February 2015 – Present In my current role I assist the cook and other assistance in food preparation for primary age schools. Its requires a lot of team work and good communication in order to deliver a large amount of meals by a dead line. I enjoy my job & working well with others. Cash for Clothes – Retail Assistant May 2013 – January 2015 Working within a busy retail store I served and assisted customers with items of clothing which were to be re-cycled. I assessed the clothes eligibility, accurately weighed them and gave correct payment to the customer. I was responsible for opening / closing the premises and also revenue reporting on my shift. I also dealt with any customer inquiries or complaints in a professional manner. The Queens Head Public House - Licensee May 2008 - August 2012 During my time as Licensee I was responsible for all aspects of managing the business including the upkeep of the premises, revenue and cash flow, stock rotation and replenishment, health and safety procedures and training of all staff members. I also had to implement innovative ways to encourage business and increase profits for the brewery. I arranged many successful private functions as well as entertainment which encouraged customer flow therefore making the business a success. I was also the primary contact for all customer issues including complaints and security. Various Public Houses - Bar Staff February1 1997 - May 2008 I have undertaken a number of positions at various types of public houses. This has included working behind the bar for regular shifts. I also have assisted in the kitchen helping to prepare food and to waitress to silver service standard at tables. This work honed my natural ability to interact with customers in a friendly yet professional attitude. Hilton Park Service Station - Retail Assistant March 1994 to November 1997 I worked at Hilton Park Service Station at the petrol pumps where the job was very busy and demanding, requiring a need to remain calm under pressure whilst assisting the many customers.. I also attended to the retail outlet which included maintaining the premises’ appearance and the merchandising of promotional items. QUALIFICATIONS & TRAINING Inspire 2 Independence August 2014 BTEC Level 2 Award in Retail Knowledge First 4 Skills Jan 2011 NVQ Level 3 in Customer Service Blake High School 1984 - 1989 I received a formal secondary modern education to GCSE curriculum pass levels in all key subjects including English Language, English Literature, Mathematics, Combined Sciences, Geography and Drama. ADDITIONAL INFORMATION I'm a very keen dancer and in my youth was a European champion. I still participate in classes and enjoy all aspects and varieties of dance. The remainder of my spare time I enjoy spending time with my family. References are available on request.
