Information Technology Support Service Level I
TVET-Program Learning Outcomes
The expected outputs of this program are the acquisition and implementation of the following
units of competence
EIS ITS1 01 0811 Connect Hardware Peripherals
EIS ITS1 02 0811 Install Software Application
EIS ITS1 03 0811 Record Client Support Requirements
EIS ITS1 04 0811 Protect Application or System Software
EIS ITS1 05 0811 Maintain Equipment and Software Inventory and Documentation
EIS ITS1 06 0811 Operate Personal Computer
EIS ITS1 07 0811 Apply Quality Standards
EIS ITS1 08 0811 Work with Others
EIS ITS1 09 0811 Receive and Respond to Workplace Communication
EIS ITS1 10 0811 Demonstrate Work Values
EIS ITS1 11 0811 Develop Understanding of Entrepreneurship
EIS ITS1 12 0615 Apply 3S
Duration of the TVET-Program
The Program will have duration of 430 hours including the on-the-job practice or cooperative
training time at all.
Information Technology Support Service Level II
TVET-Program Learning Outcomes
The expected outputs of this program are the acquisition and implementation of the following
units of competence
EIS ITS2 01 0811 Operate Database Application
EIS ITS2 02 0811 Update and Document Operational Procedures
EIS ITS2 03 0811 Administrate Network and Hardware Peripherals
EIS ITS2 04 0811 Care for Network and Computer Hardware
EIS ITS2 05 0811 Access and Use Internet
EIS ITS2 06 0811 Implement Maintenance Procedures
EIS ITS2 07 0811 Maintain Equipment and Consumables
EIS ITS2 08 0811 Apply Problem Solving Techniques to Routine Malfunction
EIS ITS2 09 0811 Participate in Work place Communication
EIS ITS2 10 0811 Work in Team Environment
EIS ITS2 11 0811 Develop Business Practice
EIS ITS2 12 0615 Standardize and Sustain 3S
Duration of the TVET-Program
The Program will have duration of 463 hours including the on-the-job practice or cooperative
training time at all.
Hardware and Network Servicing Level III
TVET-Program Learning Outcomes
The expected outputs of this program are the acquisition and implementation of the following
units of competence –
EIS HNS3 01 0811 Gather Data on Business Requirements
EIS HNS3 02 0811 Determine Best-Fit Topology
EIS HNS3 03 0811 Configure and Administer Server
EIS HNS3 05 0811 Monitor and Administer Stem and Network Security
EIS HNS3 04 0811 Create Technical Documentation
EIS HNS3 06 0811 Provide First Level Remote Help Desk Support
EIS HNS3 07 0811 Identify and Resolve Network Problems
EIS HNS3 08 0811 Monitor Implementation of Work plan/Activities
EIS HNS3 09 0811 Conduct / Facilitate User Training
EIS HNS3 10 0811 Apply Quality Control
EIS HNS3 11 0811 Lead Small Teams
EIS HNS3 12 0811 Lead Workplace Communication
EIS HNS3 13 0811 Improve Business Practice
EIS HNS3 14 0615 Eliminate and Prevent Muda
Duration of the TVET-Program
The Program will have duration of 505 hours including the on-the-job practice or cooperative
training at all.
Hardware and Network Servicing Level IV
TVET-Program Learning Outcomes
The expected outputs of this program are the acquisition and implementation of the following
units of competence –
EIS HNS4 01 0811 Plan and Organize Work
EIS HNS4 02 0811 Assist with Policy Development for Client Support
EIS HNS4 03 0811 Build Internet Infrastructure
EIS HNS4 04 0811 Migrate to New Technology
EIS HNS4 05 0811 Determine Maintenance Strategy
EIS HNS4 06 0811 Establish Quality Standards
EIS HNS4 07 0811 Utilize Specialized Communication Skills
EIS HNS4 08 0811 Develop Team and Individuals
EIS HNS4 09 0811 Manage and Maintain Small/Medium Business Operations
EIS HNS4 10 0615 Applying problem solving Techniques and Tools
Duration of the TVET-Program
The Program will have duration of 350 hours including the on-the-job practice or cooperative
training time at all.