Guest Registration Cycle: Hotel Quiz!
https://www.proprofs.com/quiz-school/story.php?title=Section-71aQuiz-Registration-Cycle-1
Questions and Answers
1. The preregistration process may involve all of the following except:
A. Producing a registration card.
B. Creating a guest folio.
C. Settling the guest’s account.
D. Assigning rooms and establishing rates.
2. Which of the following activities occurs before the guest arrives at the hotel?
A. Registration
B. Account posting
C. Preregistration
D. Check-in
3. The Ultra Hotel is a fully computerized property catering primarily to business travelers. To
speed the check-in process, the vast majority of guests are preregistered by accessing information
from:
A. Guests at check-in.
B. Reservation records.
C. Registration records.
D. Credit card companies.
4. Hotels are obligated under ___________ to take all travelers who ask to be guests.
A. Tort law
B. Common law
C. The Civil Rights Act of 1964
D. All of the above
5. Which of the following data will probably not be found in a registration record?
A. Room status
B. Room rate
C. Method of payment
D. Special services
6. Common law still governs hotel and guest relationships and business transactions in the
United States.
A. True
B. False
7. Hotels should allow hotel records to be examined only by a police officer or a duly authorized
official investigator.
A. True
B. False
8. Registration records provide information for the room rack slip, guest folio slip,
information rack slip, POS charge status, housekeeping schedule, and guest history record.
A. True
B. False
9. Recording the guest’s departure date helps the hotel manage its rooms and revenue.
A. True
B. False