DIANA PETAKOVA Sofia, BULGARIA | 359889988861 | aldidone@bgrival.com Professional Summary Professional Customer Service Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution. Skills - Customer Service Professional with more - Excellent multi tasker; than 10 years experience; - Enthusiastic about learning new things; - Skilled communicator and a listener; - Outgoing and communicative person; - Keen organizational skill; - Great computer skills - Microsoft Office, - Dedicated to providing reliable and Email communication, Graphic design, friendly service; Social media, Analytics. - Skilled at mediating conflicts; - Freelance translator from/to Bulgarian, English, Hindi, Sanskrit, Urdu, Pali, Tibetan Languages. Work History Customer Service Manager 05/2012 to Curre Rival 04 LTD – Sofia, Bulgaria • Provide assistance and quality service to loyal clients • Handle customer cases and complaints • Issue refunds or compensation to customers • Team up with marketing department into launching and coordinating promotional activities and campaigns. • Train staff to deliver a high standard of customer service Customer Service Agent 02/2007 to 06/20 Rival 04 LTD – Sofia, Bulgaria • Processed clients' orders • Responded to customer inquiries via phone, email, and web-based platforms. • Resolved customer complaints • Informed customer of deals and promotions Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors. Digital Marketing Specialist and Photographer 05/2015 to 07/20 E. L. Commercial LTD – Sofia, Bulgaria • Iniitiated successful digital strategies for various platforms to attract customer engagement • Delivered effective and innovative digital campaigns for various products • Photographed high-quality images for both print and internet distribution • Edited and uploaded photographs for social media Sales Agent 09/2003 to 02/20 BAS SPORTING – Sofia, Bulgaria Education Master's Degree: Master's Degree in Sanskrit and Pali Studies 10/20 Sofia University "St. Climent Ohridski" - Sofia • Thesis: Phonetic and phonological changes in Pali language found in the Dhammapada. Pali-to-English and Pali-to-Bulgarian translation of the Dhammapada. • During my studies I translated various texts from Sanskrit, Hindi and Pali Languages. • During my internship for the National Gallery for Foreign Art in Sofia, I had the opportunity to participate as a translator for 'The Creator and the Destroyer of the Universe' exhibition. The exhibition presented a series of Indian miniature painting – illustrations to "Shivamahimna Stotram", a Sanskrit text that consists of the most popular verses dedicated to Lord Shiva. Bachelor's Degree: Bachelor's Degree in Indian Studies Sofia University "St. Climent Ohridski" - Sofia 09/20 Tourism and Travel Management "Pencho Semov" High School Of Tourism - Gabrovo 05/20
