School
LESSO
N PLAN
Teacher
Date
I
II
III
IV
DAPA NATIONAL
HIGH SCHOOL
MARIE ANN SOL P.
BALBARINO
March 19, 2021
Subject
TLE- Housekeeping
Quarter
1st
Grade
9 Combi
OBJECTIVES
At the end of the discussion the students will be able to:
a. Identify and understand the different house rules.
b. Appreciate the importance of hotel house rules.
c. Discuss the importance of these house rules.
A.
Discuss and understand the implementing hotel house rules.
LE_HEHK9- 12HS-Ia-e-1
HOTEL HOUSE RULES
Learning
Competencies
CONTENT
LEARNING
RESOURCES
A References
Teachers Guide
Learners Material
Textbook
Additional Materials
B Other Learning
Resources
PROCEDURE
Preparatory Activities
Paper and pen
HOUSEKEEPING by: Laarni A. Urbiztondo
Laptop, LCD Projector, Speaker ,Visual Aids, different forms
www.google.com
A
Activity/Motivation
➢ Prayer
➢ Greetings
➢ Setting the classroom
➢ Checking of the attendance
The teacher will present a video clip.
B
Analysis
After watching the video clip:
a. What are your observations and thoughts?
b. What do you think would happen if people don’t have rules to be
followed?
Activity 1: Concentrate Please!
a. Group students into two.
b. Show them a group of words/phrases and let them memorize as
many as they can. (Give them 30 seconds)
c. Write down all the words/phrases they remember in a manila
paper.
C
Abstraction
Hotels follow different approaches in giving the best service
they can provide for their guests. Hotel house rules are designed to instill
discipline among hotel staff, thereby ensuring guest satisfaction in terms
of comfort, safety, and security. Well-mannered staff is an asset of the
hotel as they can help build hotel guests’ contentment and trust. Every
guest coming and checking in wants security thus providing security is
one of the important duties of a hotel.
1. Check-in time 2:00 PM / Check-out time 12:00 NN – Check-in time
for overnight stay is 2:00 PM while check-out time is 12:00 noon
the following day. There will be no adjustment in check-out time if
the guest checks in later than 2 PM. Late check-out will be
charged accordingly with extra payment. Guests who come in
earlier than the designated check-in time may stay at the hotel
waiting area or at the restaurant area at no additional cost.
2. Fifty percent (50%) down payment is required to confirm
reservation.
3. Rates are subject to change without prior notice.
4. Room capacity shall be strictly observed. An additional amount
shall be charged in excess of maximum occupancy.
5. When leaving the premises or before going out, please indorse
room keys to the front desk employee.
6. Please do not remove inventory items. Do not take indoor furniture
outside. Do not move furniture around from one room to another.
Any items missing from inventory or any damages and losses of
items inside the rooms belonging to the hotel shall be charged to
the room occupant.
7. The hotel is not liable for the lost, stolen, or damaged items.
Please keep all your valuables and do not leave your things
unattended.
8. For security reasons, visitors are not permitted in the hotel guest
room. Hence, guests are advised to refrain from entertaining any
person who is not known to them.
9. Hotel shall always respect your privacy, however, illegal activities
or disorderly conduct inside the rooms and within the hotel
premises are strictly prohibited. The management reserves the
right to eject any guests found engaging in fights or violence,
found using illegal drugs, or under the influence of alcohol and
disrupting the peace and order of the hotel.
10. Guest are required to observe these house rules which are
designed and aimed for their protection. The management
reserves the right to implement additional and applicable rules to
regulate the safety and well-being of our guests.
Entry into a Guest’s Room
One of the responsibilities of a housekeeper is to clean the
room of the guests. In entering a guest’s room, most hotels have
a mandatory two-knock, three announcement rules. Housekeeper
must knock twice using the knuckles of his hand and say
“housekeeping”. Upon entering the room, the housekeeper again
announces “housekeeping” in case the guest did not hear him or
her from outside the room. If the door is locked from the inside and
there is no response from the guest, wait for 24 hours. If after
which there is still no response from the guest, the housekeeper
must inform his supervisor about the incident and the supervisor
will report to the security who will confirm the guest’s safety.
Another thing that housekeepers must remember is they
have to follow the guest floor always rules for safekeeping to build
guests trust and satisfaction. If the “Do not disturb” sign hangs for
a long time, the housekeeper should inform the supervisor so that
any necessary further action may be taken. Housekeepers are
only allowed to enter guest room while on duty. To avoid untoward
incident from happening, they are not allowed to enter rooms that
they are not officially assigned to.
Cleaning
Another function of housekeepers in hotels is to make sure
that the room of a guest is clean and in order. To be able to do
this, they are expected to complete a series of cleaning and
sanitizing procedures. Examples of tasks housekeepers are
expected to perform are changing of linens and toiletries, cleaning
the floors, dusting surfaces, and cleaning the bathrooms of guest
rooms assigned to them.
Gifts and Tipping
Hotels enforce rules on receiving gifts and tips from
guests. Some hotels require their housekeepers to ask a note
coming from the guest just in case they are given a gift.
Housekeepers are also required to surrender to their supervisor
anything they found in a room together with a note indicating the
room number and the item found. This is done to help the guest
recover forgotten items. Guest’s personal items should also be
respected by not touching them or moving them anywhere. All
hotels allow guests to give tips as appreciation for quality service,
but housekeepers should not solicit tips or negotiable the amount
with guets.
Lost and Found
Lost and Found items after a guest’s departure must be
reported immediately to the floor supervisor. It is the duty of the
floor supervisor to check whether the guest is still around or not.
If the guest is no longer around, the floor supervisor will follow the
lost and found procedure.
Below are hotels rules for lost and found items:
• Perishable items – are lost and found items under
food like fruits, chocolates, can goods, etc. After
three days if the owner will not call or come back to
claim the items, it will be given to the housekeeper
who finds the items. This is what they call “find
keepers” rule.
• Non-perishable items - are lost and found items
under non-food such as umbrella, shoes, bags,
clothes, etc. These items are only given one month
for the owner to claim. If left unclaimed, the items
again will be given to the employee who found it.
• Valuables - are lost and found items such cash,
gadgets, and jewelry. Items considered as
valuables are given one year to be claimed by the
owner. If left unclaimed, the hotel management will
decide on what to do with the unclaimed items.
D
Application
Activity 2.
a. Students will be grouped into two.
b. Students will demonstrate their learnings based on their own choice
or preference through the signed contract called
“How I’ll Show What I Know”.
How I’ll Show What I Know
To demonstrate what I have learned about _____________________,
I will:
_____
______ acting
______ writing a song
______ dancing
_______ writing a poem
_______ painting
This would be a good way to show what I have learned because
V
EVALUATION
VII AGREEMENT
REMARKS
REFLECTION
Conduct an online quiz to determine if they really understand the topic.
Write a short reflection about the topic we discussed earlier which is the
“Hotel House Rules”
The objectives were attained within the time frame.
Prepared by:
MARIE ANN SOL P. BALBARINO
Subject Teacher