Running head: Business Intelligence 1 Name: Course: Professor: Date: Business Intelligence Business Intelligence Discussions 1. Some people say that chatbots are inferior to chatting. Others disagree. Discuss. There are various reason why people consider chatbots inferior, These are some of the reasons; They Lack Emotions, chatbots don’t have emotions like humans, customer service presents can understand your customers’ emotions and give good feedback accordingly, but a chatbot may not be able to do so because it is mechanical. Secondly, Chatbots Made to Handle First-Level Questions Therefore they may not be able to solve complex questions. They need to be trained to communicate with the customers effectively. If the chatbot resource was not built with answers to specific questions that it will answer any customer, The bot may fail to address the customer needs. Lastly, chatbots Require Regular Maintenance .chatbots need to feed with new information that they can use to respond to customer needs and questions. For this to happen, questions need to be analyzed and identified and the most common questions that the customers ask the bots are evaluated. Some people may also tend to disagree that robots are inferior, this is because of the following reasons; Chatbots gather customer insights. They can help a businessperson to gather precious information from your customers by interacting with them. This will make it easier for the 2 Business Intelligence businessperson to sort the data they find and the most common queries and understand what information your customers seek... Secondly, chatbots are available 24/7. They’re always available for the customers around the clock. They also answer promptly to every question that’s asked to them. This ensures that the customers will always find solutions to their problems at any time they want. Lastly, chatbots improve customer satisfaction. Through the conversations that the customers have with the business matter a lot. conversations help shape the opinions customers have about the business. Customer service employees may respond differently to the customers depending on their mood. But a chatbot follows the rules that you’ve installed in it. This ensures that it will respond exactly that you want it to at any moment. This can help your brand resolve customers’ questions and problems easily. 2. Discuss the financial benefits of chatbots Cross-Selling and Promotion Banks, insurance companies, and financial institutions also have a diverse range of products and services. An AI chatbot will proactively recommend deals and services customized to each user based on the data collected during previous conversations. For example, if a customer transfers money from their current account to their savings account regularly, the bank just sees a transaction, there is no understanding of the customer’s requirements. Chatbots Can Improve Service to customer Clients and they might use financial services chatbots to carry out a variety of financial transactions perfectly and safely. Clients can perform 3 Business Intelligence basic works on their own, such as checking the account, giving feedback on missing cards, or creating payments, as well as renewal of policies or management of refunds. 3. Discuss how IBM Watson will reach 1 billion people by 2018 and what the implications of that are. IBM Watson will reach 1 billion people through some programs that they implementing currently e.g There is a Watson-assisted version of the OnStar subscription service that includes navigation, diagnostics, and other features, according to the company. OnStar Go can respond to voice commands and learn from users' actions "to deliver customized offers from partners such as Exxon Mobil. Watson Communication will use slack, an IBM service that processes natural language, in combination with its Slackbot customer-service bot. Also, the recent collaboration with Quest Diagnostics will use Watson to assist in the study of the outcomes of the genetic sequencing of tumor samples from cancer patients all over the world The implications are; Watson is being used by the world's largest education organization to take college tutoring from campus libraries to the virtual world. The firms, who refused to report terms, expenses, or sales estimates, have already begun a pilot project that will proceed next year. Watson is being employed by the world's largest education organization to take faculty tutoring from field libraries to the virtual world. Exercise 4 Business Intelligence 1.Compare the chatbots of Facebook and WeChat. Which has more functionalities? The Facebook chatbox is a user communication response system that allows users to video chat with one another using Facebook Messenger, ensuring live and real-time interaction. WeChat's Chatbot offers a more robust messaging platform, allowing users to send text messages as well as to conduct other business transactions. The Chinese business platform outperforms the Facebook chatbot in terms of features. 12.Research the role of chatbots in helping patients with dementia. Chatbots help doctors, nurses, relatives, and patients with dementia connect more efficiently and obtain improved healthcare support. It is helpful in patient pathways, drug control, and emergency conditions, and it increases medical response to potentially dangerous situations in dementia patients. 16.Microsoft partners with the government of Singapore to develop chatbots for eservices. Find out how this is done. According to a joint statement from the Infocomm Development Authority and Microsoft, the proof-of-concept is going to be introduced in 3 stages, with users having the ability to converse with and decide upon any applications inside one website to complete tasks. Chatbots will use broad information to answer basic factual queries from users regarding specific public services in the 1st step, Chatbots will improve their ability to help users with basic tasks and transactions on government websites throughout part 2, Chatbots are going to be ready to answer personal queries from users within the final method. It will conjointly verify potential future eventualities, like programs that attractive to folks with disabilities. 5