Running head: Business Intelligence
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Business Intelligence
Business Intelligence
Discussions
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Some people say that chatbots are inferior to chatting. Others disagree. Discuss.
There are various reason why people consider chatbots inferior, These are some of the
reasons;
They Lack Emotions, chatbots don’t have emotions like humans, customer service presents
can understand your customers’ emotions and give good feedback accordingly, but a chatbot
may not be able to do so because it is mechanical.
Secondly, Chatbots Made to Handle First-Level Questions Therefore they may not be able to
solve complex questions. They need to be trained to communicate with the customers
effectively. If the chatbot resource was not built with answers to specific questions that it will
answer any customer, The bot may fail to address the customer needs.
Lastly, chatbots Require Regular Maintenance .chatbots need to feed with new information
that they can use to respond to customer needs and questions. For this to happen, questions need
to be analyzed and identified and the most common questions that the customers ask the bots are
evaluated.
Some people may also tend to disagree that robots are inferior, this is because of the following
reasons;
Chatbots gather customer insights. They can help a businessperson to gather precious
information from your customers by interacting with them. This will make it easier for the
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businessperson to sort the data they find and the most common queries and understand what
information your customers seek...
Secondly, chatbots are available 24/7. They’re always available for the customers around the
clock. They also answer promptly to every question that’s asked to them. This ensures that the
customers will always find solutions to their problems at any time they want.
Lastly, chatbots improve customer satisfaction. Through the conversations that the customers
have with the business matter a lot. conversations help shape the opinions customers have about
the business. Customer service employees may respond differently to the customers depending
on their mood. But a chatbot follows the rules that you’ve installed in it. This ensures that it will
respond exactly that you want it to at any moment. This can help your brand resolve customers’
questions and problems easily.
2.
Discuss the financial benefits of chatbots
Cross-Selling and Promotion Banks, insurance companies, and financial institutions also have
a diverse range of products and services. An AI chatbot will proactively recommend deals and
services customized to each user based on the data collected during previous conversations. For
example, if a customer transfers money from their current account to their savings account
regularly, the bank just sees a transaction, there is no understanding of the customer’s
requirements.
Chatbots Can Improve Service to customer Clients and they might use financial services
chatbots to carry out a variety of financial transactions perfectly and safely. Clients can perform
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Business Intelligence
basic works on their own, such as checking the account, giving feedback on missing cards, or
creating payments, as well as renewal of policies or management of refunds.
3.
Discuss how IBM Watson will reach 1 billion people by 2018 and what the
implications of that are.
IBM Watson will reach 1 billion people through some programs that they implementing
currently e.g There is a Watson-assisted version of the OnStar subscription service that includes
navigation, diagnostics, and other features, according to the company. OnStar Go can respond to
voice commands and learn from users' actions "to deliver customized offers from partners such
as Exxon Mobil.
Watson Communication will use slack, an IBM service that processes natural language, in
combination with its Slackbot customer-service bot. Also, the recent collaboration with Quest
Diagnostics will use Watson to assist in the study of the outcomes of the genetic sequencing of
tumor samples from cancer patients all over the world
The implications are;
Watson is being used by the world's largest education organization to take college tutoring
from campus libraries to the virtual world.
The firms, who refused to report terms, expenses, or sales estimates, have already begun a
pilot project that will proceed next year. Watson is being employed by the world's largest
education organization to take faculty tutoring from field libraries to the virtual world.
Exercise
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Business Intelligence
1.Compare the chatbots of Facebook and WeChat. Which has more functionalities?
The Facebook chatbox is a user communication response system that allows users to video
chat with one another using Facebook Messenger, ensuring live and real-time interaction.
WeChat's Chatbot offers a more robust messaging platform, allowing users to send text messages
as well as to conduct other business transactions. The Chinese business platform outperforms the
Facebook chatbot in terms of features.
12.Research the role of chatbots in helping patients with dementia.
Chatbots help doctors, nurses, relatives, and patients with dementia connect more efficiently
and obtain improved healthcare support. It is helpful in patient pathways, drug control, and
emergency conditions, and it increases medical response to potentially dangerous situations in
dementia patients.
16.Microsoft partners with the government of Singapore to develop chatbots for eservices. Find out how this is done.
According to a joint statement from the Infocomm Development Authority and Microsoft, the
proof-of-concept is going to be introduced in 3 stages, with users having the ability to converse
with and decide upon any applications inside one website to complete tasks. Chatbots will use
broad information to answer basic factual queries from users regarding specific public services in
the 1st step, Chatbots will improve their ability to help users with basic tasks and transactions on
government websites throughout part 2, Chatbots are going to be ready to answer personal
queries from users within the final method. It will conjointly verify potential future eventualities,
like programs that attractive to folks with disabilities.
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