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Who we are:
o Our mission statement:
o What it means: We want to be the opposite of every major grocery
chain. Were they are large and cold, we are small and inviting.
Where they treat their customers like numbers we will always treat
our customers warmly and with friendship. We are the antidote to
the sterile uninviting stores that are all too common today AND we
have good prices. You play a major role in making everything I just
said a reality.
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What you can expect:
o
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First 3 months, especially the first 6 weeks will be chaotic for a whole
bunch of reasons.

It will be crazy, it will be super busy, things will break, people
will ask questions no one has the answers to, strange random
things will happen, you’ll have memories and stories for years
to come. Hopefully I’m wrong, but better if you are ready in
case I’m right.

Things will change over time, we will find better ways of doing
things, some things won’t work, and it might take us a minute
to figure it out.
What WE expect:
o
A little patience and understanding on everyone’s part goes a long
way. As managers we won’t have all the answers to the questions
being asked, but we will find them eventually. Be as patient with us
as you’d like us to be with you.

o
o
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But please, ask questions, seek clarity, don’t assume someone
else is taking care of something or the question has already
been asked.
Great customer service, which I will explain in a minute, is the most
basic expectation. No matter what happens keep on smiling and
keep up the customer service.
Finally, a positive, can-do attitude. Keep on smiling.
Customer Service
o
So, what is excellent customer service? Smile, greet the customer,
practice the 5ft rule, take them to the item they are looking for, NO
matter what our customer service message never changes. A
positive can-do attitude
o
5 ft rule
o
Smile
o
Head out of your phone
o
my pleasure
o
resolving issues / involving management
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Hygiene, where to park, what to wear, break policy, break room, cell
phones, lockers, staying busy, sense of urgency
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Loss Prevention
o
customer service and theft prevention
o
how to handle supposed theft
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Inventory Control
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Safety
o
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Minors
Department specific training