DEMONSTRATE ABILITY TO
EFFECTIVELY ENGAGE
CUSTOMERS
COC 3
Demonstrate understanding
and knowledge of the
American Culture and
Geography
LO 1 – Apply
knowledge of
common cultural
variables
7 Key Traits of
North
Americans
1. Insistent on Choice
2. Pursuit of the impossible dream and a
can-do attitude
3. Obsession with big and more
4. Impatience with time
5. Silence is not golden
6. Acceptance of mistakes/urge to
improvise
7. Fixation of “WHAT’S NEW”