Monday, August 24, 2020 Ref: 240820.01/MZ/L3T238/AN ASIAN NETWORK 08, Pager Fokir Market, Eid Ga Road Tongi, Gazipur. Subject: Quotation for Internet Connectivity through Optical Fiber. Dear Sir, With reference to the above subject “Financial Offer for Internet Connectivity”; we are hereby expressing our interest in providing our service on behalf of Link3 Technologies Ltd. to meet your requirement. Link3 Technologies Ltd. is a full service Internet and Intranet Service Provider established by a group of professionals with a desire to provide the best Internet service and solutions in Bangladesh and abroad. As per your requirement, we are submitting the attached proposal for your review. Therefore, if you have any queries or need any further clarifications, please do not hesitate to contact us. We appreciate this opportunity for providing ASIAN NETWORK with a smooth Intranet solution. Looking forward to hearing from you soon. Thanks and Regards A. K. M. Moneruzzaman Manager, FTTX Marketing. Link3 Technologies Ltd. Police Plaza Concord,Tower-1 (13th floor), Plot-02, Road-144, Gulshan. Dhaka 1212, Bangladesh. Tel: +88-02-9822288 Mob: +88- 01766684218, 01717 499098 INTRODUCTION Link3 Technologies Ltd. (LINK3) is a premier provider of data communication solutions based on Point-to-Multipoint (PMP) and Point-to-Point Broadband Wireless Access (BWA). Link3 has an exclusive focus on BWA and an unwavering commitment to the market and to the customers Well Group benefit from it. With our combined infrastructure development, strong customer partnerships and field-proven deployments, we provide the broadest range of integrated BWA communication solutions for different target customers. Link3 has more implementations, dedicated engineers and technological expertise than any other data communication player in the market. Link3's financial strength, experienced management team, strong solution portfolio, and diversified sales base will ensure that it strengthens its already formidable position as the leading data communication solutions provider in the Wireless Communication market. Link3 is an official license of Bangladesh Telecom Regulatory Commission (BTRC) to provide nationwide Domestic Data Communication Service. It has obtained DDCSP license (license No.-BTRC/DDCS-P (4)/Link3 Tech. /2002-3) as well as 3.5 GHz Frequency License from BTRC. Till now we have built our reputation on 3.5 GHz and 5.8 GHz extended range solutions. We deliver wireless services for IP VPN Wide Area Network (WAN), Internet access, and VLANs (Virtual LANs). We provide secured WAN communication using standard security devices, for our customers. Link3 is always focused on quality of service and security, the two main criteria of a WAN connection. With the approval of BTRC for providing Domestic Data Communication, Link3 has built its network between the major cities of the country i.e., between Dhaka and Chittagong, Dhaka and Sylhet, Dhaka and Khulna, Dhaka and Barisal, Dhaka and Mymensingh, Dhaka and Jessor, Dhaka and Bogra, Dhaka and Rajshahi, Dhaka and Rangpur, Dhaka and Feni, Dhaka and Comilla. We have expansion plan to cover other important cities of the country within this year. REQUIRED IMPLEMENTATION RESOURCES FROM ASIAN NETWORK. SL No 1 2 3 Requirement PDB Power Supply Online UPS & Stabilizer Equipment Space 4 Air condition for Equipments (where required) KEY FACTS PARTICULARS Company Name Company Address Company’s legal Status Year of Registration Business status Telephone & Email Contacts Website Address Number of Employees Quality Certifications Head of Operations Number of Offices Number of BTS/POP Total Fiber Network in Bangladesh Total number of Radio Link Connectivity Key Products Commercial Licenses Nationwide Coverage FACTS Link3 Technologies Ltd. Bulu Ocean Tower (12th Floor) 40 Kemal Ataturk Avenue, Banani Dhaka-1213, Bangladesh. Limited Liability Concern (Registered under the Companies Act, 1994) 2000 Corporate & Retail Internet Intranet IT & Infrastructure Services MPLS Web Services IP Telephony IPLC Video Conferencing +88-02-8837653-6, 9884044, 9894500, FAX: 9888642 e-mails: info@link3.net, corp_mkt@link3.net, support@link3.net https://www.link3.net 1000+ ISO 9001:2015 Babar Huda Chief Executive Officer Dhaka: 08 Chittagong: 02 Sylhet: 02 Rajshahi 01 Bogra: 01 Khulna: 01 Barishal: 01 200+ 3000+ kilo Metter Point to Point Radio Link: 1500+ Point to Multipoint Radio Link : 500+ Dedicated Bandwidth Internet Wide Area Network Multi Protocol Level Switching (MPLS) International Private Leased Circuit (IPLC) IP Telephony Video Conferencing Service Spam Protection Service Security Products and Services ISP, DDCSP, VSAT, Radio Frequency, IP Telephony 64 Districts are Under Link3 Converge TECHNICAL PROPOSAL APPROACH FOR HANDLING ASIAN NETWORK. REQUIREMENT With the ultimate target of building a reliable, robust and highly responsive network, Link3 Technologies Ltd. will work through inscrutable project management. The overall activities can be categorized into the following tasks: Site Survey Delivery Installation System Commissioning Network Integration (Acceptance Testing) SITE SURVEY Link3 has done Site Survey for the Internet connectivity for the ASIAN NETWORK.’s designated site for the installation of the products which will provide by Link3. DELIVERY Link3 shall supply and deliver to the designated site, all Fiber equipment and necessary accessories, and all required installation material in order to support the requirement. Any delivery must be subject to a pre-installation inspection to determine that the products are free of damages. The pre-installation inspection of all equipment will be performed at Link3’s office. Remark: Delivered items will be kept at the storage location provided/specified by ASIAN NETWORK this will be responsible for the security measure in the storage of the delivered items. INSTALLATION Link3 shall be responsible for the installation of all Fiber equipment into an operational system at the ASIAN NETWORK. Activities cover: Installing all Fiber hardware according to the agreed hardware configuration. Labeling all cables with a unique identifier. Removing of all the package material and industrial waste away from the building. SYSTEM COMMISSIONING Link3 shall provide complete commissioning services for Fiber Link connectivity, including, but not limited to, specification adherence, field wiring verification, circuit checkout, and system tuning. NETWORK INTEGRATION (ACCEPTANCE TESTS) Network integration and Testing shall be performed by Link3 in the presence of representatives from ASIAN NETWORK Equipment acceptance report shall be signed by ASIAN NETWORK on satisfactory completion of the acceptance test. Testing will be grouped into component functional test and connectivity test. Testing shall include: Interface Tests Equipment Functional Test Remote Gateway access test Network Monitoring Network Diagram: Link3 Existing Network Diagram Ping and Trace Route Tests for Internet connection Ping and Trace Route Report of www.bbc.co.uk Ping and Trace Route Report of www.yahoo.com Monitoring and Reporting Policy SNMP will be use to monitor connected interface and utilization. Link3 will monitor the Internet connectivity from Backbone Router. They are as follows: Monitors SNMP devices, WAN Links, Servers and Applications Supports SNMP v1, v2c and secure SNMP v3 Scalable, Distributed Architecture Email Event Notification Vendor Independent – Manages any SNMP device from any vendor Key Network Metrics (e.g. Utilization) Automatic WEB & Printed Trend Reports Live/Standby Servers with automatic failover Automatic Baseline Alarms Runs as Windows Service Remote Console & JAVA Access Real-time MIB Displays Automated Network Discovery Programming & Scripting Interfaces OEM Version Available The Monitoring is done up to the Client termination point for: Latency. Signal Strength. Downtime. Screen Shot of Link Monitoring Software MRTG Graph Screenshot DAILY’ GRAPH (5 MINUTE AVERAGE) Max Average Current In 2060.8 kb/s 542.1 kb/s 1921.4 kb/s Out 605.9 kb/s 53.8 kb/s 112.5 kb/s WEEKLY’ GRAPH (30 MINUTE AVERAGE) Max Average Current In 2062.9 kb/s 329.4 kb/s 433.4 kb/s Out 2046.9 kb/s 35.1 kb/s 110.3 kb/s MONTHLY’ GRAPH (2 HOUR AVERAGE) Max Average Current In 2062.9 kb/s 237.7 kb/s 428.9 kb/s Out 2046.9 kb/s 34.2 kb/s 50.4 kb/s YEARLY’ GRAPH (1 DAY AVERAGE) Max Average In 2333.9 kb/s 167.2 kb/s Out 2046.9 kb/s 40.8 kb/s Current 364.6 kb/s 35.3 kb/s GREEN ### Incoming Traffic in Bits per Second BLUE ### Outgoing Traffic in Bits per Second DARK GREEN ### Maximal 5 Minute Incoming Traffic MAGENTA ### Maximal 5 Minute Outgoing Traffic Downtime is logged by NMC and reported to client and Technical Support Department. SUPPORT AND MAINTENANCE TERMS Link3's Technical Support offers the highest level of expertise in the field. Our team is dedicated to serve our customers by offering them comprehensive service and assistance. Link3 has 3 levels of technical personnel to install setup and troubleshoot. We make the commitment to attend any support call within 2 (two) hour in Dhaka City and shall solve as early as possible. ON-SITE AND REMOTE SUPPORT Link3 shall provide 24 hours a day; 365/366 days a year remote support and have a team of Engineers and specialists who can be contacted by telephone or mobile phone for any Wireless Communication Hardware faults. A centralized network management center will deliver high-grade professional services to the customers who need a non-stop service. Benefits of the Technical Assistance Center include but not limited to the following: Minimizing the investment into the human resources required for a multi-location network management. Facilitate the network management on those locations with minimal onsite technical support personnel. Fast escalation sequence in case of any emergency event. Integrated network management over different locations. Quick response to emergency network events. Facilitate the multi-location troubleshooting. 24 hours online network events tracking. 24 hours online traffic status monitoring. SUPPORT CENTER In order to provide the online status tracking, non-stop connection between the monitored site and the Technical Assistance Center is required. Various options can be considered to best fit different technical and operation requirement. Sufficient security measure will be exercised in order to maintain the integrity of the monitored system. SUPPORT ARRANGEMENT Link3 will organize the support structures to designated site. The Remote service will be carried out by well-trained system engineers provided by Link3’s local office. To provide better on-site technical support, Link3 has the following branch offices in the country. Location Banani Head Office: Bulu Ocean Tower 17th Floor 40, Kemal Ataturk Avenue, Banani, Dhaka Hot Line: 01977773301-05 Ph: 9894500 Banani Fiber Technical Support: House: 5A, Road: 25A, Block: A, Banani, Dhaka-1213. Tel: 8838005-07, 9860192-93, 9860244 Uttara Office: House no: 1/A (Ground Floor) Road no: 14/A, Sector no: 04, Uttara, Dhaka, Bangladesh. Sylhet Office: Link3 Technologies Ltd. Al-Hamra Shopping City (6th Floor) Zindabazar, Sylhet-3100, Bangladesh Mobile: 01196 154570, 01712 185954 Location Motijheel Office: Link3 Technologies Ltd Modern Mention, 52, Motijheel C/A, Dhaka 1000 Dhanmondi Office: House # 57/A, Road # 15/A (New), 26 (Old) Dhanmondi R/A, Dhaka-1209. Tel: 02 9125698, 9125763 Chittagong Office: Link3 Technologies Ltd. C&F Tower (5th Floor), 1222 SK Mujib Road, Agrabad C/A, Chittagong, Tel: +88-031-2526554, 2522477, 711384 Mobile: 01199 801008, 01199 840398 Khulna Office Md. Atiar Rahman City Trade Center, 75 KDA Avenue Khulna Bangladesh, Mobile-01912 723494, 01712 188205 Bogra Technical Office: Afser Ali Complex, Borobazar, Bogra. Hot Line: 01977773301-05 Phone: 9894500 (Hunting) Ext: 501-506 & 511-513 SERVICE REQUEST HANDLING PROCEDURE Service requests will be handled by customer care department. They will open a Ticket Number against each complain made. Engineer will be assigned for troubleshooting according to the ticket number. Procedure Flowchart Flow Chart of Escalation Procedure 24/7 Online Help Desk Escalation Procedure NMC 2 3 Maximum 15 minutes for Level-1 support + 3 minutes for ticket open and Support form raise 6 4 Solved Call Processing & Preliminary Support Update Customer 1 Notify Through Mail 1 5 Help Desk Not Solved Department Head 12 Decision 11 NMC = Network Monitoring Center Not Solved 4 hours maximum Solved 9 Not Solved 30 munities for remotely try 3 hours for field support 8 13 Concern Department For Level-2 Support Management SD = Service Delivery HD = Help Desk Concern Departments = Radio, Fiber, Server, VPN, NOC 10 Solved Management Decision 5 Not Solved Service Delivery 1. HD acknowledge problem through phone call or e-mail or NMC. 2. HD tries to provide complete solution within 15 minutes including the identification of the problem. 3. Upon failure of the HD to identify/solve the problem within 15 minutes, a ticket is opened regarding the issue and a support form is raised simultaneously to the concerned department and SD within 3 minutes. 4. After identification and the launch of complaint, the HD gets informed by the concern department regarding the type of solution that will be provided. 5. If the problem can’t be solved within 30 minutes remotely then they must assign field support and inform HD including expected resolution time. 6. If the concern department is able to solve the problem within 3 hours then HD should be informed about the problem and resolution, after which the ticket should be closed. 7. If the concern department is unable to solve the problem within 3 hours at the support site then it should informed to the SD as well as their respective department head. 8. Finally if the problem is not solved within 4 hours (for general cases 12 hrs) then management must be notified about the problem. 9. At the end of the day the team leaders will report regarding the days work to the service delivery. RESPONSE TIME GUARANTEE Link3 guarantees Phone support all over the Bangladesh [ 24 / 7 in 365 days] If it is not possible to solve the problem from remote end then our support engineer will start within 2 (Two) hour to facilitate our service at ASIAN NETWORK. If any changes require to replace/ repair the Hardware then The Dhaka City response & physical field support time within 5 hours start from our response reporting time [This response time is not included regarding the force majeure aspect and Dhaka City Corporation road side rules and regulation] SUPPORT PERSONNEL Various personnel will be involved in provide maintenance and support to ASIAN NETWORK. TEAM MEMBER RESPONSIBILITY Customer Service Executive Log the details of the fault; Line up appropriate resources for technical troubleshooting; Overall escalation management; Review with customer the update status, depending on the Severity Level. Prepare action plan for problem troubleshooting; Provide technical consultancy; Perform on-site and Remote troubleshooting Perform management review; Ensure sufficient and appropriate resources drawn Systems Engineer / System Administrator CTO & Head of Technical Provide account information; Account Manager / Understand customer’s business issue and the impact to customer Head of Marketing & Sales Chief Executive Officer Perform management review; Ensure sufficient and appropriate resources drawn; Line up additional resources from outsider or vendor for problem solving SUPPORT PERSONNEL CONTACT NUMBERS Various personnel will be involved in provide maintenance and support to ASIAN NETWORK. : LEVEL Level 1 Level 1 Level 2 Level 2 Level 3 Level 1 NAME OF CONTACT DHAKA OFFICE 24/7 online Helpdesk Abu Sadat Md. Fahim Deputy Manager Service Delivery. Md. Mizanur Rahman Khan Assistant General Manager, Service Delivery & Customer Support Md. Ferdous Wahid Sr. Manager, Fiber Infrastructure. F. M. Rashed Amin Chief Technical Officer (CTO) CONTACTS Hot Line: 09678123123 E-mail: support@link3.net Mob: 88-01911-008791 & 01711346326 Tel: 88-02-8854620, 8852219, 8860951, 8860953 and 8860987. Fax: 88-02-9888642 Mobile: 01977772244 Tel:88-02-8837653-6,9891883, 9894500 E-mail: mrk@link3.net Mob : 01913 929326, 01977772220 Tel:02-8838005-7,9860192-93, 9860244 Email: ferdous@link3.net Mobile: 880-1713-015501 Tel:88-02-8854620,8852219, 8860951, 8860953,8860987 E-mail: biddut@link3.net ACCOUNT MANAGER Tel:88-02-9822288 A.K.M Moneruzzaman Mob: 01766684218 Manager, Sales & Marketing E-mail: moneruzzaman@link3.net FINANCIAL OFFER FINANCIAL OFFER FOR ASIAN NETWORK We are pleased to submit the following proposal to ASIAN NETWORK the requirement of ASIAN NETWORK listed below. This proposal and offer is based on your requirement. ONE TIME INSTALLATION COST: SL No Location Media Item Total Cost 1. Configuration Cost BDT 5,0000.00 ASIAN NETWORK Fiber Link from different 2. Fiber, MC BTS arrange by TOTAL client Total Installation Cost Note: Client will arrange router for gateway. 1 08, Pager Fokir Market, Eid Ga Road Tongi, Gazipur. Client will arrange [ It will remain Client’s property] BDT 5,0000.00 BDT 5,0000.00 MONTHLY CHARGE FOR DEDICATED INTERNET BANDWIDTH: Medi a SL Locations 1 ASIAN NETWORK 08, Pager Fokir Market, Eid Ga Road Tongi, Gazipur. 2 Internet Bandwidth 1500 mbps Internet Fiber (1500*400) Link 500 mbps Akamai Grand Total (500*60) Monthly Charge BDT 600,000.00 BDT 30,000.00 BDT 630,000.00 (Including VAT) OFFER VALIDITY This Offer is valid for thirty (30) days from the issuing date. MINIMUM CONTRACT PERIOD Minimum Contract period is one year. TERMS AND CONDITIONS Lead time to install is 5 working days after receiving the work order. ASIAN NETWORK is required to pay the bill as a prepaid basis. The above monthly Bandwidth charges are including VAT. Above Prices are subject to change if any tariff imposed on radio/fiber link connection by BTRC. kbps = kilo bits per second. Uptime service assurance 98.4 %. Client must call on 09678123123 for technical support & customer service. To upgrade the bandwidth client, need to give work order (hard OR soft copy) & the action will take accordingly. To decrease the bandwidth / terminate the line temporary or permanently client need to give one month’s prior notice to Link3 Technologies Ltd. Client need to pay for shifting of connection according to site survey report submitted by Link3 Technologies Ltd. Link3 Technologies Ltd. reserves the right to change the above terms & conditions. ASIAN NETWORK will responsible for his own and his client illegal Data or Traffic. ASIAN NETWORK will responsible for his own LAN. Proper UPS, Stabilizer for supplied equipment at Client premised will be Client’s responsibility.
