DATA ANALYSIS
Article 1: An Innovative Approach for Online Food Order Management System
Based on the article of (Anjali Baranwal, 2018), the researcher propose system that
restaurant need to be used in order to facilitate the owner and customers because the current
process is they used a manual operation in ordering food and providing food. By using manual
operation have a possibility chance of minor errors and it takes time in handling it. So the
researcher aims to implement an online order to help customers wirelessly using a system
called as E-menu where the order will be send straight to the cook-room. So, the server will
gather all the data based on category being design in the system. The categories of users
include the customers to order food and pay in return. For chef, they will receive the order by
the customers as they will give update on the status of the orders on the time needed for the
order being done and will be delivered to customers. Other than that, another category include
admin where they responsible to adds, cancel and alters all the order placed by the customer
also manage their staff.
The other objective of this system is to reduce the paper work where the system will
automate the whole process including transaction and customer management. This system
also help organization to retrieve all the records with less overhead to manage user friendly
and flexible records in files and papers. Next, this system also helps in reducing the long
queues purchase time, more secured order placement process and able to save all the data
such as the user accounts and feedback by customers will be recorded automatically in the
system in order it gave a positive of negative results. In this system, they used 6 different
modules as follows:
1) Module 1 (User Tablet)
This category implement by customers where they can place order, give necessary
feedbacks and also pay money of the ordered.
2) Module 2 (Manager’s Tablet)
This module used by manager of the restaurant where they be able to control the
whole activity of the restaurant from a single screen. The manager also able to
make change and modified the menu or any problems using the tablet or laptop.
3) Module 3 (SMS Integration)
In this module where the customer will register by enter their phone number and
other details which will be stored in the restaurant database. This benefits to
customers where they could get offers, coupons or any information that will be sent
through SMS and it could attract them to get service from the organization.
1
4) Module 4 (Menu Recommendation)
It refers in selecting food or menu by customers based on their previous food order
that will be recommend and customer can select for the order.
5) Module 5 (Customer Feedback)
It provides the customers to give their feedback regarding the food and the service
of the restaurant which it can be improved for future.
6) Module 6 (Report Generation)
This system will generate a complete report by weeks, months and yearly basis.
The architecture consists of the three main parts of restaurants which is Server,
Kitchen, and Cashier counter. Catering orders from customers online to the Kitchen staff to
prepare that particular order in minimum time. Keeping track of the orders placed and fetched
information into the server application. Order updates, cancellations, add ons are detailed at
a central database. The above tiers of the system are connected via wireless technology. Food
Android application finds out the location based on latitudes and longitudes.
The finding of this article find that the system is convenient, effective and easy in
improving the performance of the restaurant’s staff. Other than that, it also provides a good
quality of service and customer satisfaction where it could attract customers also adds to
efficiency of maintaining the restaurant’s ordering and billing section.
Article 2: Table Booking and Restaurant Management System Using Android Application
(OPSS)
The purpose of this article (B. Naveen Kumar, 2020) is to give an effective way in
restaurant management system where it can easily implement in manage customers where
they gave benefits for customer to place the order either by dine-in or from home or anywhere
based on the area that can be covered by the restaurant. This application responsible for
maintaining the waiters, menu items, pricing, payments and orders. Besides, this application
also able to bring all classes of restaurants to a single platform for all the small end restaurant
and high end restaurants which this application is very useful in last minute planning.
This application allows the users to make reservation of a table at a specific restaurant
along with the flexibility of dates and times as well as ordering the food instantly based on the
reservation details by the customers. Other than that, this application also helps manager to
change or modified the menu along with the prices and have the overview of the table
according to the order and preference by customers. In this system, able for customers to
reserve a table at a specific date and time of booking itself. The application also provides
customers to choose the three different options which are Table Reservation, Order Food and
Take Away option for customers. For manager or admin users, they have options of table
2
locking and unlocking table reservation for that particular restaurant. It also introduced menu
editing dynamically, pricing change, data analytics and total payments.
In this application, customers manage to enters the particular details to sign up and
get associated with app needed to be used in Android App. Besides, customers also be able
to look into the restaurants that available and reserve a table or order the food. In this situation,
it could let the customers to reserve a table and all reservation details that have been sent to
the email ID or by phone number of the user which it can be shown in appendix.
The findings of the proposed system are could reduce the manual process for both
customers and management of the restaurant which make the work be more professional and
efficient.
3
NEW SYSTEM RECOMMENDATION
A. Project Summary
Restaurant is one of the most premises that usually being visited by customers to get
a food services. It is common that some of the restaurant usually packed with
customers especially on lunch hour in weekdays. In order to make it more efficient and
be more productive, a food ordering system needed to make it easier for customers to
place their order without need to wait for the waiters take their orders which is by scan
the QR Code that will be provided by the restaurant at each tables. There are several
restaurant has implemented food ordering application in their premises but for my new
system, I made an improvement which I make it more user-friendly where customers
could order it in easier way as they need to place order without waiters. The new
system is developed by include few modules that had difference function such as menu
section, order section, and so on for certain users and purpose. This system has three
main servers which is customers, manager and staff where each main server had its
role and function in order to help them which is will be developed by using Android
platform whereby it is an open software and can be built in data connection modules.
B. Purpose
The purpose of the new system is to improve the service of the restaurant. By
implemented this new system could improve the quality of the restaurant and attract
customers to get our service.
C. Scope
The scope of the new system is in order to make it be more user-friendly by using a
QR Code which they could sign in to the specific restaurant without search it in the
search engine. In this new system also it design based on few modules which is user,
manager, menu, feedback and report.
D. Objective
 Reduce the paper used
 To make the process be more efficient and use-friendly
 To improve the quality of the database in the system
 Reduce labour rates by replace it with software or system
4
APPENDIX
Article 1
Article 2
5