1. Introduction
Sri Lanka is a diverse and blessed with outstanding natural resources that have an abundance of raw
materials for the production of tiles. This has given an upper hand for Lanka Tiles PLC (LTPLC) who are
pioneering in tiles and ceramic manufacturing industry.
LTPLC incorporated in 1984 as a private entity and they went public in 1986, and today they have a
market capitalization value of Rs. 2.6 Billion (2020). They been producing and exporting high quality
ceramic tiles for over 35 years. LTCPL is well renowned for their unique designs and quality tiles, which
are available in a variety of hues, textures and sizes.
LTPLC has a world-class production facility of
14, 000 sq.mt which uses green technology to
preserve the environment and society and
they have obtained the Green building
certification in 2015. The company has a
strong workforce with close to 750 employees
who are involved in both production and
distribution.
LTPLC have a wide range of distribution channel
which mainly concentrates on developing the
franchisee showroom network since it has been
their key revenue channel.
Despite the Covid-19 pandemic and Easter attack,
the company has been able to generate a quite
satisfactory revenue and profit in 2019/2020 year.
On a positive note, LTPLC is the first tile
manufacturer in Asia to have its products on
Amazon.
2. Challenges and Issues faced by the Organization
Communication Challenges – Network, Communications, Sales Calls,
Lack of Employee Engagement & Motivation – Loss of vision, No supervision, feel isolated
Performance Metric Challenges