Hospitality Industr y – Course
and Career
By :- Apeejay Institute of Hospitality
Navi Mumbai, Maharashtra
http://aih.edu.in/
Hospitality Industr y
Hospitality is the cordial and generous reception and
entertainment of guests or strangers, either socially or
commercially.
The Hospitality Industry is comprised of those
businesses which practice the act of being hospitable;
those businesses which are characterized by
generosity and friendliness to guests.
I. Over view of Hospitality Industr y
A. Characteristics of Hospitality Industr y
1.
Inseparability
2.
Perishability
3.
Labor-intensive
4.
Repetitive
5.
Intangibility
Area Served
a.
b.
c.
d.
e.
f.
g.
h.
i.
j.
k.
Commercial Hotels
Airport Hotels
Suite Hotels
Residential Hotels
Resort Hotels
Bed and Breakfast Hotels
Time-Share and Condominium
Casino Hotels
Conference Centers
Convention Hotels
Alternative Lodging Properties
Hotel Organization
Mission Statement
Defines the unique purpose that sets one hotel or hotel company apart from others. It expresses the
underlying philosophy that gives meaning and direction to hotel policies. A hotel’s mission statement should
address the interests of three diverse groups: guests, management, and employees.
Objectives
Are those ends an organization must achieve to effectively carry out its mission. An objective is
more specific than a mission; it calls for levels of achievement which can be observed and measured.
Goals
Define the purpose of a department or division; they direct the actions of managers and
employees and the functions of the department or division towards fulfilling the hotel’s mission.
Strategies
Are the methods a department or division plans to use to achieve its goals.
Organizational Chart
A schematic representation of the relationships between positions within the organization. It
shows where each position fits in the overall organization as well as where divisions of responsibility and
lines of authority lie. Solid lines on the chart indicate direct-line accountability. Dotted lines indicate
relationships that involve a high degree of cooperation and communication, but not direct reporting
relationship.
Classification of Functional Areas:
Revenue vs. Support Centers
Revenue Centers - those that sells goods or services to guests, thereby generating
revenue for the hotel (front office, food and beverage outlets, room service and retail
stores).
Support Centers - these do not generate direct revenue, but provide important backing
for the hotel’s revenue centers (housekeeping, accounting, engineering and
maintenance, and human resources division).
Hotel Divisions:
Food and Beverage Division
Sales and Marketing Division
Accounting Division
Engineering and Maintenance
Security Division
Human Resource Division
Rooms Division
-Housekeeping
-Front Office
Other Divisions:
-Retail Outlets
- Recreation
- Casino
Contact Us
No.1, Sector-10, C.B.D. Belapur
Navi Mumbai, Maharashtra – 400614, India
02267589050/ 27589050
connect@aih.edu.in
http://aih.edu.in/
Contact Us
No.1, Sector-10, C.B.D. Belapur
Navi Mumbai, Maharashtra – 400614, India
02267589050/ 27589050
connect@aih.edu.in
http://aih.edu.in/