“TIME TO TRAVEL” – AN ONLINE TRAVEL APPLICATION BY
WALK OUT CO.
PROJECT SUMMARY
Time to Travel is an online travel application established by Walk Out Co., a company based in
Jakarta, Indonesia, and focuses on providing tour services worldwide. Time to Travel offers a massive
range of travel needs in one application and enables the users to create or design their trip with
everything they need. Working together with the Ministry of Tourism and Creative Industry from all
around the globe as well as gathering feedback from the users, the users will be able to gain the best
experience from their trip. Using the information given by the government, Time to Travel will be
able to provide more tourism destination options as well as their detailed information. The users will
also be able to give feedback to every tourism destinations or hotel they have visited during their trip.
They will be able to create a recommendation list in the application for the other users to read and use
as references. Plan your trip in the most efficient way and get the most beautiful experiences
everywhere you landed.
INNOVATION
During the competitive tourism industry these days, Time to Travel brings something new to the
industry. Time to Travel comes directly in contact with the Ministry of Tourism and Creative Industry
in each country to get more updated and detailed information on every tourism destinations in their
country. Know more; explore more. Providing more options with filtered features will help you
narrow your choices according to your needs with the “plan my trip” option. Moreover, if you feel
adventurous with your trip, Time to Travel provides you with an “adventure time” option that will
show you real-time activities and places that you can do or visit near you without any reservation in
hand.
BENEFITS
With the launching of Time to Travel, travelers will benefit a lot. Planning a trip can be stressful,
started from booking affordable and decent hotel rooms and airplane tickets, choosing which places to
visit and what to bring during the trip to cost you hours or day. With this application, your dream trip
is only a touch away from your fingertip. This application is excellent for beginner travelers to help
them design their trips easily and quickly. Time to Travel will also be an excellent app for advanced
travelers who always seek new experiences and new places to visit in every part of the world they
have or haven’t visited yet.
NEED OR CHALLENGE
MOTIVATION OR BUSINESS NEED
The global online travel market is expected to make robust progress over the forecast period from
2018 to 2023, according to the latest research report from Market Research Future (MRFR). The
global online travel market is expected to rise at a substantial CAGR of 13.16% over the forecast
period, rising from a valuation of USD 570.25 billion in 2017 to USD 1,134.55 billion by 2023.
Most of the existing online travel agencies have always tried to include new service options into their
system, even though the customers do not necessarily need it. Travelers nowadays need more than
just an app that helps them to book airplane tickets or hotel rooms. They want an application that can
help them organize their ideas, turn them into a fantastic trip with a complete itinerary list, based on
what they want in the simplest way possible.
STATE OF INDUSTRY
The global online travel market is looking towards a more straightforward design of its applications
and platform. A vast number of options in their application don't necessarily improve the quality of
their service if they are not equipped with a better design and options organization.
Application example: Traveloka has many features in their application, but their design is quite
complicated because the users have to book everything separately. Some options are hidden inside a
broader category, so not many users know that the application's possibilities are available.
CHALLENGE
During the competitive market or global online travel industry, Walk Out Co. needs a strategy to
make its application "Time to Travel" stand out from competitors. Creating a unique yet simple
design that can include all of the necessary elements will be a challenge to be tackled. The
international collaboration with the Ministry of Tourism and Creative Industry in each country will
surely need a lot of hard work from the company to accomplish the goal.
COMPLETED PRE-PROJECT WORK
Walk Out Co. has already developed the application design in the simplest way possible with only
three main menus on the homepage. The dealing of international collaboration and support with the
Ministry of Tourism and Creative Industry of South-East Asian countries, Japan and South Korea.
ENVIRONMENTAL IMPACT
Using solar panels to supply 60% of the energy used in the office by designing the building equipped
with solar panels, Walk Out Co. reduces the environmental impacts of energy consumption and the
drain of natural resources.
APPROACH AND INNOVATION
RESPONSE
Walk Out Co. has researched, analyzed, and understood the working system of global online travel
agencies (OTAs) associated with the demand for planned and impulsive trips growing every year
worldwide. This research facilitates the construction of new, innovative, and comprehensive online
travel service where the application “Time to Travel” provides complete online travel necessity and a
travel organizer and recommendatory, designed by the travelers.
IMPROVEMENT
Time to Travel is an online travel application that helps travelers plan their trips and give
recommendations to the users. Equipped with three main menus on the homepage; separate bookings,
plan my journey, and adventure time. Separate bookings option allow you to book plane tickets, hotel
room, and any entertainment or activities pass separately. Plan my trip option will help the users plan
their dream vacation most efficiently. Booking airplane tickets and hotels, choosing tourism
destinations they want to visit, and buying the tickets for any entertainment or activities in your goal
during your visiting date in advance with easy step-by-step instructions. They will also be able to
organize the date and time of their visit, and the application will show the itinerary of their trip and
the cost. Meanwhile, the adventure time option will show the users the real-time shows and activities
happening at the time, near you, or at any place you want. With a last-minute booking option, the
users will be able to enjoy entertainment and activities without booking in advance. Moreover, the
building of the international relations department in the company that will be responsible for
expanding the relationship with the Ministry of Tourism and Creative Industry around the world and
providing updates of existing or new events and tourism destinations.
STUDY FOCUS
Specifically, by promoting the most comfortable planned trip with tour travel agencies like planning,
designed by the travelers, we will be able to benchmark our success against the global online travel
applications currently available such as Traveloka and TripAdvisor.
COMPETITIVENESS
We aim for 30-50% benchmark improvements over current global online travel applications but
believe that there is significantly more potential without Time to Travel application.
FOCUS & OUTPUT
Completing this application with necessary features and detailed information in the system, on time, is
Walk Out Co.’s sole focus. Thus, without distraction, we will be able to provide the best travel
planning experience that will dominate the market by specifically satisfied every travelers’ needs to
prepare their trip.
APPENDIX 1 : TIME TO TRAVEL
CHALLENGES TO CURRENT CONVENTIONS
“For any aspiring entrepreneur not yet fixed on a business idea, online travel industry offers
abundance of business opportunities. In fact, with almost 10% year-to-year growth, it is one of the
most rapidly growing ecommerce industries. From online travel booking platforms to travel assistant
mobile apps, online local guide search engines to online travel QA communities, there are numerous
business ideas that aspiring entrepreneurs can capitalize on to begin a successful business journey.”
https://www.fatbit.com/fab/online-travel-industry-stats-businesses-opportunities/
“Consumers are flooded with options for just about anything. While this myriad of possibilities
provides a huge opportunity for online travel companies, it is also causing content fragmentation. The
challenge is how to aggregate and normalize travel content from multiple sources so it can be
searched and compared by travel sellers and travelers.”
https://amadeus.com/en/insights/blog/five-advancements-shaping-online-travel-landscape-asia-pacific
Contention : Time to Travel is to provide their customers' numerous amount of price comparison of
various airplane tickets, hotels, or any entertainment and activities cost. Moreover, with personalizing
traveling options, the customers' will be able to narrow these options to their preferences. Equipped
with the three main menus of customizing and organizing travelers' ideas, Time to Travel will
increase the customers' satisfaction in organizing their trip by providing the options and equipment
needed to do so.
“Online travel agents get access to thousands of data points, which gives them unique insights on
traveling. However, the challenge lies in defining and measuring this data in real time and then
getting this data and insight to the front line – on digital channels or to sellers – where it can impact
the customer. We’ve seen several successful partnerships between agencies as a way to offer datadriven insights that help travelers know the optimal travel plan for their vacation, places to avoid and
the best hotel to stay while on holiday.”
https://amadeus.com/en/insights/blog/five-advancements-shaping-online-travel-landscape-asia-pacific
Contention : In collaboration with the Ministry of Tourism and Creative Industry worldwide, Time to
Travel can provide the customers with more detailed information about any tourism destination,
entertainment, or activities in their designated area. Recommendations by both the users and the
government will help the customers gain the best travel experience. Moreover, with the adventure
time option equipped with last-minute booking, the customers will be able to see the popular
entertainment or activities near them or their designated country in real-time value.
TIME TO TRAVEL DISCURSIVE APPROACH TO ONLINE TRAVEL APPLICATION
Traveloka’s home page presented bellow shows the numerous amount of options they have in the
application :
https://www.traveloka.com/en/
Numerous amount of service that they have in the application is not even fully presented on their
home page. That is one of the biggest problems online travel applications these days have; they can’t
efficiently organize their services, so it would be easier for them to find it. Time to Travel presented
only three main menus on our home page that can be directly used for separate booking or planning
your trip in the easiest and fastest way. With this method, we believe all of our services will be fully
recognized and utilized by consumers.
Indonesia’s official tourism website presented bellow shows a typical model of the government
website for their tourism activities and promotion :
https://www.indonesia.travel/gb/en/home
Rather than visiting each country website one by one to get the best recommendations, Time to Travel
will organize the options, equipped with its detailed information, with that method we will save our
customers much more time in planning their trip.
MARKET AWARENESS
TARGET MARKETS: SIZE, DYNAMICS AND GROWTH
The target market of Walk Out Co. includes a vast array of travelers within the global travel market
from many different kinds of groups, those who love to adventure and those who want to heal their
mind and body. Initially, our focus is upon two main routes of the market: 1) the market of online
travel booking and planning, a market that shows average growth around 6.4% per year; 2) the market
of online mobility services, a market that shows average growth rate 7.4% per year - detailed bellow
by an independent source:
“Online Travel Bookings provide convenience, a wide range of deals and a quick and easy
comparison of prices as primary benefits. This segment has a global1 market size of US$345.6 billion
in 2018 and an average annual growth rate of about 6.4% through 2023. Within the Online Travel
Booking segment, the category Package Holidays generates the majority of revenue with a share of
44%. All categories are growing at about the same pace (CAGR2 7% - 8%)”
https://thueringen.tourismusnetzwerk.info/download/pdf-statistik/eTravel-Report-2019_statista.pdf
“Online Mobility Services provide convenience, a wide range of deals and a quick and easy
comparison of prices as primary benefits. This segment has a global1 market size of US$411.2 billion
in 2018 and a CAGR2 of about 7.6 % through 2023. Within this segment, the category Flights
generates the majority of revenue with a share of about 69%. The fastest-growing category is Ride
Hailing with an average annual growth rate of about 15.0%”
https://thueringen.tourismusnetzwerk.info/download/pdf-statistik/eTravel-Report-2019_statista.pdf
WALK OUT CO.’S APPROACH & BUSINESS MODEL
Indonesia has numerous online travel applications to support its’ tourism activities and promotion.
However, Walk Out Co. will focus on the multi-billion dollars booking and travel planning
application, where online travel is the prominent Indonesia incumbent.
Walk Out Co. will functionally simplify the process of online booking and travel planning and, at the
same time expanding our relationship with other countries all around the globe and their
representative online travel agency(s). We plan to outperform their current and future service
significantly by merging our products and services seamlessly to them; online travel booking and
planning service, as well as online mobility service, will be our highest income. The majority shares
of online travel booking and service assistant revenue will come from planned trips and holiday
packages, and the majority shares of online mobility revenue will come from the flight category.
OUTCOMES AND ROUTE TO MARKET
MARKET POSITION
We are a start-up company, and our application Time to Travel is foundational to Walk Out Co.,
establishing ourselves as the preeminent online travel agency and application resources for travelers,
global online travel market, and global tourism activities. Our simplified design and methods for the
application are perfectly timed to take advantage of an establishment and growing market that is
evolving and looking for innovations. Allied Market Research, in their 2019 Market Research Report
state:
"The travel market has evolved considerably over the past few years, owing to the digitalization of
travel services and the growing traveling trend worldwide. The market is witnessing consolidation,
with leading OTAs acquiring the start-ups and other smaller players, thereby, giving a tough
competition to the established direct travel suppliers and travel agents. Nowadays, market players are
extensively offering travel services through mobile websites and apps, as it is one of the most
preferred mediums of travel bookings, particularly among young professionals. Direct travel
suppliers, such as hotels, airlines, and car rental companies, which offer booking facilities on their
websites, dominate the market, whereas Online Travel Agencies (OTAs) would witness higher growth
over the next 5 - 6 years. Companies have started to cater to travelers' needs through innovative
mobile travel apps to gain market share. Apps infused with various features are being developed to
remain connected to travelers throughout their journey and to assist them whenever required."
ROUTE TO MARKET & REVENUE STREAMS
Founding the development in online travel booking and planning enables growth into the national and
global tourism market. A nation's tourism market and the global tourism market worldwide will grow
faster, resulting in an increase in income and, therefore, a higher standard of living and an increase in
economic welfare. Our project integrates into providing online travel booking and planning service as
our source of revenue.
GROWTH
As detailed in the previous section, the market is already a multi-billion pound annual market and
growing at a steady rate. Establishing ourselves with key takeaways such as online travel booking and
planning services, and online mobility services enable us to benefit in line with market growth and
apply iterative service development.
TARGET MARKETS
Once established with online travel booking and planning services, and online mobility services, we
will develop parallel workstreams including issues of passport and visa, virtual reality experience
before booking the trip, and virtual tour guide during the trip.
SOCIAL AND ENVIRONMENTAL IMPACT
ECONOMIC BENEFITS
Walk Out Co.'s visions are clear: we are leaders in an online travel market domestically and globally,
an Indonesian company that upon the completion of this project with Indonesian and global partners
worldwide to become a global leader employing 1000+ people by 2025; offering jobs with an average
salary ranging from $4000 to $82000 per month. We will not be moving offshore to avoid taxes. We
believe that success is supporting the Indonesia economy, Indonesia education, and decreasing the
unemployment rate in Indonesia. Our long-term plans include conducting classes and seminars about
the global online travel market and inverting in the underdeveloped area in Indonesia to help realize
the overlooked skills available across Indonesia. Walk Out Co believes that supporting the community
can lead to a developed Indonesia that can fully utilize its available resources with the responsibility
of preserving its' nature.
GOVERNMENT PRIORITIES
Entrepreneurs and technology developers have searched and designed a better and simplified model
of travel necessities, specifically on how to bring them all together in the form of an application.
Other online travel agencies (OTAs) are also diversifying their core businesses beyond airlines,
apartments, hotels, and vacation rentals to tours, activities, restaurants, food deliveries, and
ridesharing. For example, TripAdvisor and Expedia, each acquiring reservation system companies
Bokun and HomeAway, respectively. Walk Out Co.'s Time to Travel application has an aligned focus
which is also the fourth largest sector in Indonesia's exported goods and services which is tourism.
SOCIAL AND ENVIRONMENTAL IMPACT
Increasing the development of the online travel market can lead to more jobs opportunity in
Indonesia. Positions in this space are high-paying, high-skilled jobs that the Indonesia government has
and continues to support. Increasing the number of job vacancies will decrease the rate of
unemployment in Indonesia, increasing income and raising the standard of living. Society will benefit
from this because the national economy overall will be better offs.
On the other hand, the increasing number of travelings all around the world also has environmental
effects on nature. Using too much energy and the expanding quantity of waste are common problems
found in the tourism area. To reduce the negative impact of tourism activities, Walk Out Co.
designing their building to be equipped with solar panels; therefore, 60% of the energy used in the
building is powered by solar energy. Moreover, the company disposal of its' waste in an
environmentally friendly way through recycling, reusing and composting.
PROJECT TEAM AND RESPONSIBILITIES
PEOPLE
Senior Project Manager/full-time/Director
Tasya Pradnya is an iOS developer/Adviser working with Objective-C and Swift. She has five years
of experience in data science and software engineering. Besides writing code by herself, she also
takes a technical lead in the project to work as a mediator between developers and business owners.
Tasya enjoys bringing value to clients via eCommerce solutions, legacy integrations, and optimized
PHP and JavaScript-driven applications. She has a client-oriented approach, provides clean code, uses
cutting-edge technologies, and helps your business to evolve.
Senior Software Engineer Developer/full-time
Rama Pucangan is a software engineer with a master's degree from MIT, focusing on computer
graphics and vision. He's worked on many freelance projects like Mole Detective (Mole Detect),
WearReader, Minecraft.Print(), 3DEchosght.com, and dataTHRESH. Rama has a range of experience
working with various types of tech: Android, Windows, iPhone, and computer vision.
Systems Tester/part-time
Michelle Bongsawan For the past five years, Michelle has worked as a QA engineer collaborating
with various QA teams and on sophisticated functional testing on multiple types of applications. She's
passionate about bug hunts and is known as a hard-working team player who loves to learn.
Business Development Manager/part-time
Andrew Ray is a proven professional with a track record of successfully transforming the financial
performance of businesses. Andrew has been a business development manager at Gojek Indonesia. As
a member of the Indonesia Board, he identifies partnership opportunities and provides this feedback
to other stakeholders. Develop product requirements, business processes, and strategic direction and
planning to enable product adoption beyond the platform.
Walk Out Co. will need to recruit two full-time specialist positions, an API Development Specialist,
and a Front-End Developer. Our unique location and relationship will simplify the recruitment
process.
RESOURCES AND FACILITIES
Walk Out Co. will be based in the Sudirman Central Business District 8, Jakarta, Indonesia. Many
advantages include scalable office space that can be increased as the company grows, meeting rooms,
boardrooms, breakout areas, and total business solutions such as network connections, office
furniture, printers, and administrative support. Sudirman Central Business District 8 specializes in
start-ups from various services providers that can increase the chance of affiliation with other
companies.
PARTNERS
Walk Out Co. has ongoing partnerships with ASEAN countries, Japan and South Korea that already
provide the foundation database of their countries' tourism destination and support information as well
as the most trusted airlines, accommodations, and mobility services all around the globe.
PROJECT MANAGEMENT
WORK PACKAGES
Time to travel has been outlined using Project Libre, which is a free platform compatible with
Microsoft Project. At implementation, the project will utilize Microsoft Project due to the additional
cloud access, advanced scheduling, and project communication facilities ($55/month). Our developers
will build the app by generating code using AWS Cloud9 and using Javascript as our programming
language ($50/month). Additionally, we will use Traveloka's Play Framework platform for
benchmarking our results against Amazon's AWS Cloud9.
APPROACH
Regular reflection points within the project will afford sufficient time for all project staff to attend
industry seminars and workshops directly related to the project implementation; our proportionate
workstreams allow us to discuss the deficiencies and advantages, so we can best enable the best result
of each stage. One of the weaknesses of every online travel application these days is that they don't
maximize the functions of all their features. Walk Out Co. takes the opposite approach; we want to
learn and develop best practices by optimizing the services of every element we have in the
application; we will participate in seminars with senior application developers, business developers,
and anybody else who may afford exciting insights.
In addition to maintaining a stable workflow of every stage, we split them into three different stages :
1) Project planning of the application type and research of the competitors, followed by reflection
and iterative development.
2) Framing of the application functionality and features, layout, wireframes, and followed by
reflection and iterative development.
3) The project completion as well as trial and error, followed by reflection and iterative
development.
REPORTING PROCESS
All project members report to the Senior Project Manager, who oversees the entire project. At the
same time, the Senior Software Engineer Developer locally manages the application building, and the
Systems Tester leads the testing and benchmarking. The final stage, launching, promoting, and the
Business Development Manager locally manages the marketing of the application. The shared
working environment will foster a close relationship within the entire team, the Development
Engineer working across both workstreams and regular reflection points. These include the whole
team and the Business Development Manager, who will be bringing knowledge of the evolving
market conditions back into the project. Maintaining a close relationship from one department to the
others will make the monitoring process of the project's progress flow smoothly and organized from
one stage to another.
PROJECT PLAN
Please see appendix.
APPENDIX 2: PROJECT MANAGEMENT
Time to Travel Application Project
Start date
: August 1st, 2020
End date
: October 14th, 2020
Duration
: 2 months and 13 days
Project Timeline
Gantt Chart
RISK ANALYSIS
RISKS AND MITIGATION
Time to Travel is an innovative online travel application that is thoroughly researched and planned
over several years to minimize potential risks. There are some environmental impacts of our project
because we use much energy to power our activities. From that we decided to power our activities
with an alternative energy source that is solar energy, our building will be equipped with solar panels
so that the energy produced can be used to power 60% of our day-to-day activities. Hypothetical
project and managerial risks have been carefully considered and negated within the project
framework; these are covered in the appendix risk register, and project workflow diagram preventative mitigation and contingency plans are also detailed.
CRITICAL INPUTS
The most vital project element is the application design and the features available in the application
and how to maximize its' function. Each of the three stages builds upon the other, so whole team
reflection points focus on our resources. To prevent any unwelcomed interventions from happening,
we conduct regular business-to-business meetings so that we can mitigate any potential unwelcome
intrusions. Technical expertise in developing online travel applications is brought by the Senior
Project Manager and Senior Software Engineer Developer; both have experience for at least five years
of developing new applications with a different setup and completing it successfully. The commercial
space is fluid within this rapidly moving sector, so Walk Out Co. has brought in a hugely experienced
Business Development Manager to make sure our progress is in-line with the needs of our future
customer base simplicity and efficiency; if the market moves, we will proceed with it, developing
along with changes in consumers' taste and preferences. Walk Out Co.'s two core leaders for this
feasibility study; the Business Development Manager and the Senior Project Manager, both have
experience within technology companies; taking companies from feasibility studies to productization
and profitability.
OUTPUT REQUIREMENTS
Making sure we outperform rival online travel applications is core to our proposition, so
benchmarking has been foregrounded for the later stages to improve our service and technology
compared with the top online travel application nowadays. We will benchmark against Traveloka, the
giant start-up in the Asia region as well as Expedia and TripAdvisor, who leads the online travel
market at the moment. Our output will be carefully calibrated to Amazon's ASW Cloud9 and
Javascript requirements; therefore, there are no further regulatory or certification barriers.
APPENDIX 3: RISK LOG
(page 1)
(page 2)
FINANCIALS
COSTS & FINANCE
Total eligible project cost:
$33,920
Funding requested, over 3 months:
$23,744
(70% requested from ANGIN Indonesia.)
Walk Out Co.'s total project contribution:
$10,176
(This will be funded by venture capital.)
VALUE FOR MONEY
Start-ups such as Traveloka has rapidly grown over the year started a small start-up selling travel
tickets into one of Indonesia's and the region's most valuable and influential travel brand with current
brand value at USD1,697 million. A market with increasing power that is driven by the increasing
demand among consumers in emerging and developed nations for traveling internationally. Whether
identified as technologically advanced or still a developing economy, all destinations are gradually
adapting to online travel trends, for example, the USA is one of the most technologically advanced
destinations:
"Globally, travel and tourism directly contributed approximately 2.9 trillion US dollars to GDP in
2019. In the same year, the United States' travel and tourism industry directly contributed the highest
amount to global GDP, with a total of 580.7 billion US dollars. Meanwhile, the city and special
administrative region of Macau generated the highest share of GDP through direct travel and tourism
of any economy worldwide."
https://www.statista.com/statistics/1100368/countries-highest-gdp-travel-tourism/
For the Indonesian taxpayer, this growing market represents excellent value for money because, first,
it is a fraction of the cost of most other domestic or foreign investment into Indonesia's tourism sector.
Second, using the existing technology and develop through it, Indonesia can be the leading country in
the global online travel market, overpowering the USA, China, and the UK who's in the lead now. An
online travel application that provides travel services, or something applying the same underlying
knowledge, will be the next paradigm in the global travel market, generating hundreds of millions of
pounds for the benefiting economies. Indonesia has the opportunity to punch well above its weight
and benefit from the massive returns of this multi-billion pounds tourism market by investing $23,744
into an Indonesian company, employing people in Indonesia who pay Indonesian taxes and spend
money in the Indonesian economy and potentially technology sharing with other Indonesian
companies.
ALTERNATIVE FUNDING & BUSINESS PROSPECTS
Walk Out Co. is an Indonesian start-up company solely focused on this growing global online travel
market. We have no sub-contractors or additional partners. Without ANGIN Indonesia funding, we
would not be able to move forward with this technology development in the online travel market in
Indonesia.
APPENDIX 4: FINANCIALS
REFERENCES
Lock, P., & 8, J. (2020, June 08). Countries with the highest GDP from travel and tourism 2019.
Retrieved July 03, 2020, from https://www.statista.com/statistics/1100368/countries-highestgdp-travel-tourism/
Noldeke, G. (2019). ETravel Report 2019. Retrieved June 20, 2020, from
https://thueringen.tourismusnetzwerk.info/download/pdf-statistik/eTravel-Report2019_statista.pdf
Online Travel Industry: Growth Statistics, Business Ideas & Future Opportunities. (2018, July 30).
Retrieved July 03, 2020, from https://www.fatbit.com/fab/online-travel-industry-statsbusinesses-opportunities/
The No. 1 solution for all your travel needs. (n.d.). Retrieved July 03, 2020, from
https://www.traveloka.com/en/
The Official Website of Indonesia Tourism - Indonesia Travel. (n.d.). Retrieved July 03, 2020, from
https://www.indonesia.travel/gb/en/home
(n.d.). Retrieved July 03, 2020, from https://amadeus.com/en/insights/blog/five-advancementsshaping-online-travel-landscape-asia-pacific