Uploaded by studiobcpb

CV of LEAH MENSAH (2)

advertisement
Curriculum vitae
PERSONAL INFORMATION
LEAH ADWOA MENSAH
11th Street Otu Adzin Road, Spintex, GT356 Accra (Ghana)
(+233)551519485
(+420) 608523665
adwoaleah@yahoo.com
Sex Female | Nationality Ghanaian
PERSONAL STATEMENT
An enthusiastic and promising individual, who seeks to pursue a career with a team of a
globally challenging and highly competitive working environment.
EDUCATION AND TRAINING
Aug 2012–Jun 2016
BACHELOR OF ART IN INTEGRATED RURAL ART AND
INDUSTRY
KWAME NKRUMAH UNIVERSITY OF SCIENCE & TECHNOLOGY (KNUST), Kumasi
(Ghana)
Sep 2008–Jun 2012
WEST AFRICAN SECONDARY SCHOOL CERTIFICATE
EXAMINATION (WASSCE)
AFUA KOBI AMPEM GIRLS’ SENIOR HIGH SCHOOL, Kumasi (Ghana)
WORK EXPERIENCE
Oct 2018–Jun 2019
Customer Care Agent
AT&T GLOBAL Network Services
Palachovo Namesti 726/2, 60200 Brno (CZECH REPUBLIC)
att.com
▪ Answered over 2000 inbound calls from customers with billing issues, technical issues, or general
questions regarding service.
▪ Assisted over 3000 customers on questions and concerns of all products and services offered by
the Company.
▪ Coordinated with all sales channels for retention efforts on existing customer base.
▪ Sold all products and services offered by the Company.
▪ Helped collect past due balances or take payments from customers who have been disconnected.
▪ Processed credit applications and activated service.
Sep 2016–Aug 2017
National Service Personnel(Facilitator)
NON FORMAL EDUCATION DIVISION-GHANA
Block 14,Teshie-Nungua Estate, Accra (Ghana)
ges/nfed.gh.com
▪ Organized 4 literacy classes.
▪ Facilitated over 30 learners in class.
▪ Took regular records and reports on classes.
Oct 2016–Jan 2017
Sales Representative
SAHAM LIFE INSURANCE COMPANY
Batsona Total, Spintex, Accra (Ghana)
26/11/19
© European Union, 2002-2019 | http://europass.cedefop.europa.eu
Page 1 / 3
Curriculum vitae
LEAH ADWOA MENSAH
sahamlifeinsurance.com
- Organised over 50 sales visits
- Demonstrated and presented insurance products
- Established over 100 new business
- Maintained accurate records
- Attended trade exhibitions, conferences and meetings
- Reviewed sales performance
- Negotiated contracts and packages
- Aimed to achieve over 20 cases monthly targets
May 2014–Apr 2015
General Secretary
SOCIETY OF INTEGRATED RURAL ARTISTS
Department of Integrated Rural Art & Industry, Kumasi (Ghana)
knust.edu.gh/irai
- Ensured meetings are effective and well organised
- Maintained effective records and administration
- Upholded the legal requirements of governing documents, charity law, company law.
- Played a medium of Communication and correspondence among members.
PERSONAL SKILLS
Foreign language(s)
English
UNDERSTANDING
SPEAKING
WRITING
Listening
Reading
Spoken interaction
Spoken production
C2
C2
C2
C1
C1
English Proficiency Certificate
Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user
Common European Framework of Reference for Languages
Communication skills
Organisational / managerial skills
-I have Excellent communication and interpersonal skills
▪ Excellent human relation skills.
▪ Ability to influence and convince positivism at work.
▪ A good team player with confidence, creativity, and dedication to my team.
▪ Ability to work with diverse materials, willing to learn new working processes, ideas and techniques.
▪ Positive minded and highly resourceful.
Job-related skills
I am currently skilled and trained on how to relate with different clients and customers with the ability to
provide personalized solution to customer needs.
▪ Interesting personality with the ability to inspire and help others.
▪ Self motivated person to overcome new challenges.
Other skills
▪ Vocational skills: skilled in variety of crafts such as leather art pieces, hair dressing and
catering etc.
▪ Music: as part of my love for good music and to fellowship, I volunteer to sing at church on
Sundays. Singing is also a hobby for me.
ADDITIONAL INFORMATION
26/11/19
© European Union, 2002-2019 | http://europass.cedefop.europa.eu
Page 2 / 3
Curriculum vitae
Seminars Attended
LEAH ADWOA MENSAH
▪ AT&T U-VERSE ICM TRAININGS & SEMINARS(Brno-Czech Republic)-15th October-23rd
November 2018
▪ TOURISM IN GHANA SEMINAR (ITOURDEM DEPT, UNIVERSITY OF MACERATA,ITALY)
▪ Society of Integrated Rural Artists Business & Leadership Conference(Kumasi-Ghana) 11th April, 2014
Honours and awards
▪ Certificate of achievement, AT&T UVERSE-ICM Training(11/18)
▪ General Secretary, SIRA-KNUST (5/16)
▪ President, ART SOCIETY-AKAGSHS (5/12)
▪ Student Representative Council Executive Organizer, AKAGSHS (5/12)
Referees
▪ MR. DEL HARRIS,
Team Manager, AT&T Global,
Palachovo Namesti,726/2,62500,
Brno-Czech Republic.
CONTACT: (+420) 605954028
▪ MR. EMMANUEL TABI AGYEI,
Wood Technology Lecturer,
Dept. Of Integrated Rural Artists,
KNUST, Kumasi-Ghana.
CONTACT: (+233) 20 8164757
▪ MR. IMMANUEL DODOO
Facilitator/ Accountant,
Non Formal Education Division,
LEKMA District Head Office,
Teshie-Nungua (Ghana)
CONTACT: (+233) 243441060
26/11/19
© European Union, 2002-2019 | http://europass.cedefop.europa.eu
Page 3 / 3
Download