Curriculum vitae PERSONAL INFORMATION LEAH ADWOA MENSAH 11th Street Otu Adzin Road, Spintex, GT356 Accra (Ghana) (+233)551519485 (+420) 608523665 adwoaleah@yahoo.com Sex Female | Nationality Ghanaian PERSONAL STATEMENT An enthusiastic and promising individual, who seeks to pursue a career with a team of a globally challenging and highly competitive working environment. EDUCATION AND TRAINING Aug 2012–Jun 2016 BACHELOR OF ART IN INTEGRATED RURAL ART AND INDUSTRY KWAME NKRUMAH UNIVERSITY OF SCIENCE & TECHNOLOGY (KNUST), Kumasi (Ghana) Sep 2008–Jun 2012 WEST AFRICAN SECONDARY SCHOOL CERTIFICATE EXAMINATION (WASSCE) AFUA KOBI AMPEM GIRLS’ SENIOR HIGH SCHOOL, Kumasi (Ghana) WORK EXPERIENCE Oct 2018–Jun 2019 Customer Care Agent AT&T GLOBAL Network Services Palachovo Namesti 726/2, 60200 Brno (CZECH REPUBLIC) att.com ▪ Answered over 2000 inbound calls from customers with billing issues, technical issues, or general questions regarding service. ▪ Assisted over 3000 customers on questions and concerns of all products and services offered by the Company. ▪ Coordinated with all sales channels for retention efforts on existing customer base. ▪ Sold all products and services offered by the Company. ▪ Helped collect past due balances or take payments from customers who have been disconnected. ▪ Processed credit applications and activated service. Sep 2016–Aug 2017 National Service Personnel(Facilitator) NON FORMAL EDUCATION DIVISION-GHANA Block 14,Teshie-Nungua Estate, Accra (Ghana) ges/nfed.gh.com ▪ Organized 4 literacy classes. ▪ Facilitated over 30 learners in class. ▪ Took regular records and reports on classes. Oct 2016–Jan 2017 Sales Representative SAHAM LIFE INSURANCE COMPANY Batsona Total, Spintex, Accra (Ghana) 26/11/19 © European Union, 2002-2019 | http://europass.cedefop.europa.eu Page 1 / 3 Curriculum vitae LEAH ADWOA MENSAH sahamlifeinsurance.com - Organised over 50 sales visits - Demonstrated and presented insurance products - Established over 100 new business - Maintained accurate records - Attended trade exhibitions, conferences and meetings - Reviewed sales performance - Negotiated contracts and packages - Aimed to achieve over 20 cases monthly targets May 2014–Apr 2015 General Secretary SOCIETY OF INTEGRATED RURAL ARTISTS Department of Integrated Rural Art & Industry, Kumasi (Ghana) knust.edu.gh/irai - Ensured meetings are effective and well organised - Maintained effective records and administration - Upholded the legal requirements of governing documents, charity law, company law. - Played a medium of Communication and correspondence among members. PERSONAL SKILLS Foreign language(s) English UNDERSTANDING SPEAKING WRITING Listening Reading Spoken interaction Spoken production C2 C2 C2 C1 C1 English Proficiency Certificate Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages Communication skills Organisational / managerial skills -I have Excellent communication and interpersonal skills ▪ Excellent human relation skills. ▪ Ability to influence and convince positivism at work. ▪ A good team player with confidence, creativity, and dedication to my team. ▪ Ability to work with diverse materials, willing to learn new working processes, ideas and techniques. ▪ Positive minded and highly resourceful. Job-related skills I am currently skilled and trained on how to relate with different clients and customers with the ability to provide personalized solution to customer needs. ▪ Interesting personality with the ability to inspire and help others. ▪ Self motivated person to overcome new challenges. Other skills ▪ Vocational skills: skilled in variety of crafts such as leather art pieces, hair dressing and catering etc. ▪ Music: as part of my love for good music and to fellowship, I volunteer to sing at church on Sundays. Singing is also a hobby for me. ADDITIONAL INFORMATION 26/11/19 © European Union, 2002-2019 | http://europass.cedefop.europa.eu Page 2 / 3 Curriculum vitae Seminars Attended LEAH ADWOA MENSAH ▪ AT&T U-VERSE ICM TRAININGS & SEMINARS(Brno-Czech Republic)-15th October-23rd November 2018 ▪ TOURISM IN GHANA SEMINAR (ITOURDEM DEPT, UNIVERSITY OF MACERATA,ITALY) ▪ Society of Integrated Rural Artists Business & Leadership Conference(Kumasi-Ghana) 11th April, 2014 Honours and awards ▪ Certificate of achievement, AT&T UVERSE-ICM Training(11/18) ▪ General Secretary, SIRA-KNUST (5/16) ▪ President, ART SOCIETY-AKAGSHS (5/12) ▪ Student Representative Council Executive Organizer, AKAGSHS (5/12) Referees ▪ MR. DEL HARRIS, Team Manager, AT&T Global, Palachovo Namesti,726/2,62500, Brno-Czech Republic. CONTACT: (+420) 605954028 ▪ MR. EMMANUEL TABI AGYEI, Wood Technology Lecturer, Dept. Of Integrated Rural Artists, KNUST, Kumasi-Ghana. CONTACT: (+233) 20 8164757 ▪ MR. IMMANUEL DODOO Facilitator/ Accountant, Non Formal Education Division, LEKMA District Head Office, Teshie-Nungua (Ghana) CONTACT: (+233) 243441060 26/11/19 © European Union, 2002-2019 | http://europass.cedefop.europa.eu Page 3 / 3
