STAKEHOLDERS
STAKEHOLDERS
Objective: to understand the different roles that
various stakeholders have in a business
Success Criteria:
I can define the terms internal stakeholder and
external stakeholder
I can identify the stakeholders for a business
I can compare the needs of
internal and external
stakeholders
What are stakeholders?
Discuss
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Stakeholders
Stakeholders are any person or groups of
people who have an interest in a business
Creditors
Directors
Employees
The Business
Suppliers
Communities
Customers
Government
Shareholders
PRIMARY VS SECONDARY
Primary
stakeholders
Directly deal with the business
Secondary
stakeholders
No financial or functional
relationship to the business
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Customers
Employees
Suppliers
Creditors
Shareholders
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General Public
Local community
Government
The media
Activist groups
INTERNAL VS EXTERNAL
Internal
stakeholders
People who are considered
inside the organisation
External
stakeholders
People who are outside the
business
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Employees
Managers
Shareholders
Board of directors
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Customers
Government
Suppliers
Creditors
WHO WANTS WHAT?
Owner
Employee
Customers
Which stakeholder is most
important??
Discuss
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Stakeholder
Workers
Managers
Owners
Customers
Suppliers
Government
Local
Community
Reason for Interest in
the Business:
Their Objective for the
Business: