UKTI Panama: Life in the Fast Lane ROMEL ADAMES Caribbean Trade & Investment Conference Kingston, Jamaica February 2009 Panama Relevant Information Area 78,200 sq km Population 3.3 million Language Spanish/English Currency US Dollar legal tender Local Time GMT-5 GDP $16.9 billion (2007) GDP per capita $5,080 (2007) Economic Growth 11.2% (2007) One Day in the Life: Romel Adames UKTIO 1.Wake Up: Hit the inform. highway. a. Be on top of local and int. breaking news. b. Listen to political opinion programs. 2. Look at Yourself. a. Open your eyes, and look within, are you satisfied with the life you are living? b. Only you can make things happen. 3. The World is not your Oyster. a. Solace of home does not extend to office. b. Take time to make transition. St. Michael mantras, Zen, self help & voodoo dolls. One Day in the Life II: Arriving at the Office 4. Daily morning & afternoon brief: a. Meet with staff. Go over daily tasks. b. Listen & advise. Open door policy. 5. Training your HMA. a. Interest HMA in interacting daily. b. HMA=best asset. Train HMA to go through hoops. HMA part of FTE: Use him/her. 6. The Board. a. Keep a board w/targets, YTD and FTE b. Write follow up potential/actual OMIS One Day in the Life III: The Grind: Winning by attrition 7. Till the fat lady sings (all): a. Work based on tasks accomplished for a particular day, not a working schedule. Grind = Results. 8. Last Man/Woman standing (LEI’s). a. Stay last & think/meditate. Success comes from many little thoughts/events conspiring together. 9. Play Champagne Charlie (LEI’s). a. Attend invitations to commercial events after work. Be “the face” of the UKTI. Difficulties faced by UKTI Panama 1. Who are you? a. Small economies not a priority to ITA’s. b. Not seen/heard in UK as place 4 business. 2. Is there anybody out there? a. Quality Business Opps rarely replied. 3. Far outposts of the Empire. a. Old soft/hardware.Limited staff/promotion budgets. Limited VIP/UKTI visits. 4. Under siege by hostile powers. a. Outmanned/gunned by Americans et al. Challenges faced by UKTI Panama 1. The Brotherhood of the Coast. Regional initiatives/newsletters/BDV Bids/visits/OMIS /ideas=increase business. 2. Creating your Monsters Identify/create/market your products: (Prom. events/seminars/ market reports visits/Gov.bids/matchmaking/defense/special projects). 3. Punching above your weight. -Services = high value for money. Reflect passion, eagerness & commitment to result. -Network posts without fear of competition. THE ELEVEN: Panama’s Rules of Engagement 1. Vive la mort, vive la guerre, vive le sacré mercenaire. This is 4 money. This is 4 trade. Targets have to be met. 2. A SA = a failed OMIS. Always go 4 the money, settle 4 SA as last recourse. 3. Quality of life = Quality of your work. 4. Working rights = Work & be all-right. 5. Man who uses an OMIS, soon buy another. Former & repeat customers will make your year. THE ELEVEN: Panama’s Rules of Engagement 6. Nobody does it better: UKTI Panama will: Price right/deliver best expertise & be impartial introducing a UK Co. to market. 7. Blind them with Science: Research & Research & Research. 8. Cheap Thrills: Working 4 UKTI is one of the most exiting activities in the world. (trade work, training, travel & receptions) 9. Sowing the seeds of OMIS: Patience/dedication/care. No shortcuts. THE ELEVEN: Panama’s Rules of Engagement 10. The Wrath of Cahn. UKTI expects that every man/woman in UKTI will do his/her duty. No free riders. Every team member is expected to generate OMIS in direct proportion to their pay. All are required to work on them. 11. We are the Champions. UKTI Panama is not here to only hit targets. We are committed to excellence and will strive to be the best or one of the best units in the UKTI world. Hitting Targets 2008: Panama a Case Study 1st Quarter First Quarter: a- OMIS: TESAB. £ 250. Origin: BB Central (Regional) Visited Costa Rica & Panama. b- BDV: UKTIO attended Ports Roadshow Seminar and Seaworks, c- Pipeline Britannica 2008. Performance: YTD : £ 250. 3% of target. FTE: £ 116 Hitting Targets 2008: Panama a Case Study 2nd Quarter Second Quarter a- OMIS: Aggreko. £ 500. Origin: Central (Regional) Visited Costa Rica & Panama. b- OMIS: Marinetrack. £ 1,000 Origin. BDV: Seaworks. Visited Panama. c-OMIS: Britannica (HSBC). £ 2,000. Origin: Self Generated/promotional event.(HMA) Performance: YTD : £ 3,750. 57% of target. FTE: £ 1,744 Hitting Targets 2008: Panama a Case Study 3erd Quarter Third Quarter a- OMIS: RMD Kwikform. £ 1,000. Origin: BB Central (Regional) Visited Costa Rica & Panama. b-OMIS: Britannica (HSBC). £ 2,000. Origin: Self Generated/promotional event.(HMA) c- OMIS: JCB. £ 978. Origin: Self Generated/promotional event. Performance: YTD : £ 7,728. 118% of target. FTE: £ 3,594 Hitting Targets 2008: Panama a Case Study 4th Quarter (January) Fourth Quarter (January) a- OMIS: RMD Kwikform. £ 978. Origin: Repeat customer. January , only visited Panama. b--OMIS: Cable & Wireless. £ 244. Origin: Self Generated/promotional event. (HMA). c- OMIS: Briefen. £ 978. Origin: Self Generated/promotional event/seminar. Performance: YTD en January: £ 9,928. 152% of target. FTE: £ 4,617 Currently 12th overall by FTE. Last year 78th overall Hitting Targets 2008: Panama a Case Study 4th Quarter (Ongoing) Ongoing Fourth Quarter a- OMIS: RMD Kwikform. £ 978. Origin: Repeat customer. February , only visited Panama. b-World Architectural News: £ 978. Origin: Global OMIS . Pending approval of work plan. c- PBBA: Yearly fee. £ 978 d- Jerry Fried Co. In conversations. e-Bechatec: Security Company, met UKTIO. f-Pelican Studios. Screens & software for Real Estate Developers. Visit UKTIA 24/02/09 Hitting Targets 2008: Panama a Case Study 4th Quarter (Ongoing) g- Best practice visit to Mexico. 8-13 March 2009 h-Awaiting BDV results for Ports Road + Seminar. HMA’s from BBCentral to visit ITA and Companies in Southampton in March. i-Pipeline Britannica event 2009 Expected Performance: March 2009: £ 11,884. 182% of target. FTE: £ 5,527 Contact Details: UK Trade & Investment Panama HMA Richard Austen & Sir Andrew Cahn Mr. Romel Adames / UKTI Officer Email: romel.adames@fco.gov.uk Mr. Fernando Pinel / UKTI Assistant Email: fernando.pinel@fco.gov.uk