Republic of the Philippines
CEBU NORMAL UNIVERSITY
Osmeña Blvd., Cebu City, 6000 Philippines
Tel/Fax No. (6332) 253-9611
Website: http://www.cnu.edu.ph
Email: mailbox@cnu.edu.ph
CEBU NORMAL UNIVERSITY BALAMBAN CAMPUS
Nangka, Balamban, Cebu, 6401 Philippines
Telephone No. (032) 354-6460
Email: cnubalambancampus@gmail.com
____________________________________________________________________________________________________________________________________
OUTCOMES-BASED SYLLABUS IN Prof Elect 4: RESORT MANAGEMENT
Program: Bachelor of Tourism Management
Pre-requisite:
Term
Academic Year
: 1st Semester
: 2019-2020
I. Vision:
A leading multidisciplinary research university of education committed to build a strong nation.
II. Mission:
society.
To develop high-performing professionals and intellectuals proficient in generating new knowledge toward a progressive and peaceful pluralistic
The CNU Mission comprises three mutually reinforcing thrusts:
1. Transformative education that nurtures thinking individuals who are valued members and leaders of society;
2. High impact researches that push the boundaries of knowledge in education and contribute to improving communities; and
3. Strong partnership that collectively and creatively addresses the development gaps of communities.
Core Values:
Commitment to Excellence
Flexibility and Adaptability
Social Sensitivity
Inclusiveness
Honesty and Integrity
Knowledge Generation-Driven
III. Quality Policy:
College of Arts and Sciences
CNU-BC-QAO-005
Syllabus in Prof Elect 4: RESORT MANAGEMENT
1
Cebu Normal University commits itself to deliver excellence in education, research and extension services towards global competitiveness, to meet
the increasing levels of customer demand, statutory, regulatory and international standards through continuous quality improvement and good
governance.
To ensure compliance to the commitment, relevant and responsive virtual and/or physical monitoring, review and upgrading of service delivery is
implemented.
IV. Exit Institutional Outcomes:
Design Thinkers
Facilitators of Learning
Mission-driven Workers
Protectors of Nature
V. Program/Degree Outcomes
1. BSTM01: Access and manifest sufficient knowledge of tourism and hospitality sector by disseminating precise, product knowledge, destination information and articulate
and discuss the latest development in both inbound and outbound context.
VI. Course Description:
This course will allow the students to be knowledgeable not just on Hospitality applications in hotels but also the operations on resorts basis. The students will
explore on real businesses on hospitality and service industry and its principles that can be applied in real life scenarios.
VII. Course Outcomes: Upon completion of the course, the students are expected to:
Course Outcomes (For major courses, these are based on the degree
program performance indicators)
Program/Degree Outcomes Aligned to:
(This refers to BTM program outcomes)
1. Demonstrate and apply all principles of resort management to real BSTM01: Access and manifest sufficient knowledge of tourism and hospitality sector
business scenarios.
by disseminating precise, product knowledge, destination information and articulate and
discuss the latest development in both inbound and outbound context.
2
VIII. Course Design Matrix
College of Arts and Sciences
CNU-BC-QAO-005
Syllabus in Prof Elect 4: RESORT MANAGEMENT
Desired Learning Outcomes (DLO)
Upon the completion of the unit, the
students will have to:
1. identify, describe, explain, internalize,
and demonstrate the vision, mission,
core values of the University and the
institutional, college/campus, degree
and course outcomes
Course Content/
Subject Matter
Unit 0.
The University Manual
The Course /Subject Outcomes
Unit 1. The Hotel Concept
1. Define the basic terms used in Hotels
2. Enumerate the different types of Hotels
according to its classifications.
3. Discuss the basic term used in Resorts
4. Differentiate the categories of resort
according to DOT
1. The hotel concept
2.Different types of hotel and
its classification
3.Resort Types
4.Resort Categories
Unit 2. The Resort Concept
College of Arts and Sciences
CNU-BC-QAO-005
Outcomes-Based Teaching
and Learning
Assessment of
Learning
Outcomes (ALO)
Lecture / Discussions
Simulations
Recitation
QA format
Thinking Stance
1. Critical Analysis of the
CNU Vision
Guide Questions:
1. What are the most
important words found in our
CNU vision?
2. Why is there is need for
the university to engage in
research?
Buzz Group
Lecture / Discussions
Pen-and-Paper
Test
Group presentation
Group Sharing
Lecture / Discussions
Syllabus in Prof Elect 4: RESORT MANAGEMENT
Group Activity
Resource
Materials
PPT
CNU Video
Timetable
Week 1
Week 2
PPT
(technology
driven
materials)
Modules
3
Week 3
1. Discuss the elements of Resort
2. Identify the Classifications of
Resorts according to location
3. Identify the Classification of Resort
according to Activity Offered
1. Elements of Resorts
2. Resorts Classification
according to location
3. Resorts Classification
according to Activity
Offered
Unit 3. Resort Concept
1.
Discuss and explained Resort
Planning and Processes
2. Determine factors to consider in
resort development
3. Identify the Stages in Resort
Development
4. Discuss the Resort Planning
Principles
Group Activity
PPT
(technology
driven
materials)
Lecture/ Quiz
Group Activity
PPT
(technology
driven
materials)
Week 4
PPT
(technology
driven
materials)
Week 5
1. Resort Planning Processes
2. Factors for Resort
Development
Unit 4. Competencies and
Duties in Hotels
Pen-and-Paper
Test
Quizzes
Lecture / Discussions
Group Activity
1. Identify the Basic Competencies of
Global Hotelier
2. Differentiate competencies of
managers to the global traveler
3. Discuss the hotel department’s
revenue and cost centers
4. Demonstrate hotel and resort
operational cycle.
5. Explain and discover the different
guest room types
College of Arts and Sciences
CNU-BC-QAO-005

Pen-and-Paper
Test
Quizzes
1.Basic Competencies of
Global Hotelier
2. Basic Competencies of
Manager
3.Hotel Departments
4.The Operational Cycle
5.Guest room type
Syllabus in Prof Elect 4: RESORT MANAGEMENT
Quizzes
1. Explain the key activities of the Front
Office Team
2. Identify the different roles and
responsibilities in front office
department
1.Discuss the basic concept of reservation
and its types
2.Differentiate the forms of settlement in
hotels reservation
3. Demonstrate the telephone reservation
process in hospitality and service
industry
4. Identify how to welcome and register
guest
MIDTERM EXAM
1. Discuss the process in escorting the
guests during arrival
2.Demonstrate the processes during Guest
Departure
Lecture / Discussions
Unit 5. Front Office
Department
1. Activities in Front Office
Group Activity
Team
2. Roles and Responsibility in
Front Office Department
Unit 4. Front Office
Operations
1.Types of Reservation
Group
Presentation
Lecture/ Discussions
2.Forms of Settlement in
Reservation
3. Telephone Reservation
Process
PPT
(technology
driven
materials)
Week 6
Week 7
Quizzes
4
4.Welcoming guests
Examination
Paper and pen test
Week 8
Lecture / Discussions
Group
Presentation
Group Activity
Quizzes
1. Processes in escorting
Guests upon arrival
2. Processes in escorting
guest upon departure
Unit 6.
Housekeeping Department
College of Arts and Sciences
CNU-BC-QAO-005
Group activity
Quizzes
PPT
(technology
driven
materials)
PPT
(technology
driven
materials)
Week 9
Videos
Lecture / Discussions
Syllabus in Prof Elect 4: RESORT MANAGEMENT
Group
Presentation
PPT
(technology
Week 10
1. Identify the Organizational
Structure of a Housekeeping
Department
2. Discuss the Roles and
Responsibility of the Housekeeping
Department
Group Activity
1.Organizational Structure of
Housekeeping Department
Quizzes
Videos
2.Roles and responsibilities of
Housekeeping Department
Group Activity
1. Identify the major activities in
housekeeping department
2. Explain each activity in
housekeeping department
1.Major activities in
housekeeping department
2.Components of activities in
housekeeping department
2.Guest room cleaning in
housekeeping
2.Basic Concept of Minibar
and Laundry
College of Arts and Sciences
CNU-BC-QAO-005
1.Navigating hotel ratings
Week 11
PPT
(technology
driven
materials)
Week 12
Videos
1.Pre-Guest Cleaning
Unit 7. Hotel Ratings
1. Discuss and list down hotels rating
nationally and internationally
Group
Presentation
1.The room assignment sheets
Lecture / Discussions
1. Learn the processes of the pre-guest
room cleaning
2. Define the basic concept of minibar
and laundry.
Quizzes
Lecture
Group Activity
1. Demonstrate and understand the
room assignment sheets
2. Discuss the guestroom cleaning in
housekeeping
driven
materials)
Quiz
PPT
(technology
driven
materials)
Week 13
Videos
Lecture / Discussions
Quizzes
Syllabus in Prof Elect 4: RESORT MANAGEMENT
PPT
(technology
driven
materials)
Week 14
5
2. Identify the navigation for the hotel
star system
3. Differentiate 5 star vs. 5 diamond
hotels
2.Hotel Ratings and Examples
3.5 star vs. 5 diamond
Unit 8. Resort Trends
1. Explore the resort trends shaping
resorts future
2. Describe the Top 10 trends
impacting hospitality industry
1. Explain the product life cycle
1.Trends in Resorts
2.Trends in Hospitality
Industry
Unit 9. Life Cycle Length
and Incubation Period
1. Product life cycle
Unit 10. Spa Types
1. Differentiate the types of Spa
2. Presentation of Final Project
FINAL TERM EXAM
1. Types of Spa
Role Play
PPT
(technology
driven
materials)
Week 15
Quizzes
PPT
(technology
driven
materials)
Week 16
Quizzes
PPT
(technology
driven
materials)
Week 17
Quizzes
Discussion
Reflection Paper
Quizzes
Lecture / Discussions
Quizzes
Presentation
Examination
Quizzes
Paper and pen test
Note: This syllabus is flexible and may include additional topics and activities deemed necessary by the teacher.
XIV. References
A. Books:
1. Resort Management
2.5 star vs. 5 diamond: What’s the difference? (Harry Nobles Hospitality Consulting)
College of Arts and Sciences
Syllabus in Prof Elect 4: RESORT MANAGEMENT
CNU-BC-QAO-005
Group
Presentation
Week 18
3. https://www.investopedia.com/financial-edge/0410/navigating-the-hotel-system.aspx
4. https://hotelmanagementsoftware.wordpress.com
5. https://yourbusiness.azcentral.com
X. (Minimum) Course Requirements
Class Recitation (attendance and participation)
Performance-based Tasks
Major Examinations
Reflection Papers
XI. Grading Scheme
Performance-based Tasks (60%)
Major Examinations ( 40%)
For faculty
Designed by:
Reviewed by:
Approved by:
SHIELA MAE D. VILLOCIDO
Faculty
DR. LEVI T. ATIBULA
Campus Director, CNU Balamban Campus
DR. DAISY R. PALOMPON
Vice- President for Academic Affairs
SARAH JANE C. TRAZO
Faculty
__________________________________
Name and Signature of Class Mayor
Date: _________________
College of Arts and Sciences
CNU-BC-QAO-005
Syllabus in Prof Elect 4: RESORT MANAGEMENT
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College of Arts and Sciences
CNU-BC-QAO-005
Syllabus in Prof Elect 4: RESORT MANAGEMENT