Progress test 2 (Units 6-10) Listening You will hear a customer telephoning a company which produces business cards. For questions 1-5, choose the correct answer, A, B or C. You will hear the recording twice. Example: The customer ordered the cards A online. B by mail order. C by phone. 1. The customer is phoning because he wants A to cancel his order B to change some things C to ask about delivery 2. The customer`s name is David A Mascell. B Maskell. C Maskill. 3. The order was for A 300 cards. B 400 cards. C 500 cards. 4. The size was A 80x50 mm. B 80x60 mm. C 90x60 mm. 5. The customer wanted cards with A black letters. B blue letters. C gold letters. Listen to the second part of the conversation. For questions 5-10, fill in the details of the new order. You will hear the recording twice. Example: Colleague`s mobile number: ____09356897955___ 6. 7. 8. 9. 10. New email address: _____________________ Number of extra cards: _____________________ Cost of cards: ______________________ Cost of postage and packing: ____________________ Free gift: ____________________ __/10 1 Grammar A. Complete the conversation with the verbs from the list. don’t need have to allowed supposed need mustn’t Jack OK. The first thing to remember is that you _______________ log on, so you’ll always _______________ to remember your password. Jane I heard that they change the passwords every month. Jack IT is _______________ to reset them, but often don’t do it. OK, once you’ve typed it in, wait a few seconds while the system opens. You _______________ click anything, or it all crashes. Jane rules? I see. By the way, am I _______________ to send personal emails? Or is that against the Jack No, you _______________ to worry too much, but you mustn’t download any unknown documents. __/6 B. Complete the sentences with the present perfect simple or present perfect continuous of the verbs in brackets. Jack _______________ you _______________ (hear) the news? Jane What _______________ (happen)? Jack Richard _______________ (resign)! Jane You’re kidding! Why? Jack They say he _______________ (steal) stationery regularly for some time now. Jane Really? Do they know exactly how long he _______________ (do) that? Jack No one knows for sure. Jane I don’t believe it. I work with him every day and I _______________ (never see) him take anything. And anyway, why _______________ they _______________ (not / fire) him if that’s true? Jack I don’t know. They _______________ (talk) to him all afternoon, so maybe we’ll find out before we leave tonight. __/8 C. Choose the correct answer from the words in bold. 1. You should / ‘re going to come along if you have time. The CEO will be there. 2 2. Profits will / might definitely fall a little next quarter. Don’t worry. They always go back around Christmas. 3. Look at the awful findings on customer feedback. They are terrible. I think we should / ‘re going to lose some of our key clients based on this report. 4. I’m not 100% sure, but I think I might / will apply for that job in the paper. 5. Let me check with the warehouse, and then I promise that I ’ll / ‘m going to call you straight back. 6. There is usually a shuttle bus that leaves the conference centre at 3 p.m. If it is running today there is going to / should be one in about five minutes. __/6 D. Rewrite these sentences in reported speech starting with the words given. 1. ‘Please don’t smoke in front of the customers,’ he said to me. He asked ______________________________________________in front of the customers. 2. ‘I’ve been working very hard all week,’ she said to me. She told me ____________________________________________________________very hard all week. 3. ‘I’m calling on behalf of SGE Electronics’, the man said. The main said _________________________________________on behalf of SGE Electronics. 4. ‘They have given me a pay rise’, Maria said to me. Maria told me _______________________________________________________a pay rise. 5. ‘I’m afraid I can’t come to the meeting’, he said to me. He said _________________________________________________________to the meeting. __/5 E. In each of the following sentences, choose the correct answer. 1. I asked Martha _____ the conference had gone well. a did b if c that 2. The Manager asked me _____ of the new proposal. a what did I think b that I did think c what I thought 3. He rang to ask _____ we were still interested in the site or not. a whether b when c that 4. I couldn’t find Mille Arnoux, so I asked her secretary _____. a was she there b where was she c where she was 3 5. He wants to know what _____? a is the time of the next flight to Boston b the time is of the next flight to Boston? c the time of the next flight to Boston is. __/5 Vocabulary A. Complete the sentences with the words from the box. Note that one word cannot be used. monitor ground pass facilities prevent forces 1. The _______________ at that airport are excellent for business travellers. They even provide secretarial services. 2. This software didn’t _______________ us from getting that virus. Are you sure it’s a good product? 3. By having CCTV, the company is able to _______________ for unauthorized personnel on site. 4. Maybe we should join _______________ and find a solution together. 5. Let’s start by finding our common _______________, rather than focusing on our disagreements. __/5 B. Complete the sentences with the missing word. 1. I will pick Mr Hayes ___ from the hotel. 2. He needed more time to show them ___ the factory, so I guess they are still there. 3. One thing I’d like to do while I’m here is to meet ___ with an old friend who lives in the centre of the town. 4. You’re in luck. We have one left ___ stock. How would you like it delivered? 5. You should give them a call and find out where our order is. We don’t want to run ___ again like last time and be left with nothing. __/5 C. Complete these words with the missing letters. 1. What kind of entert _ _ _ _ _ _ _ do you think they would enjoy? Perhaps opera? Or a play? 2. There was a br_ _ _ _ of security at our plant in Bristol. Someone cut a hole in the fence and broke in. 3. It keeps saying ‘Unauthorized a _ _ _ _s. Re-enter PIN’, but I’m using my normal PIN number. 4. You should take more r _ s _ _ _ _ _ _ _ _ _y at work – that way you might get promoted. 5. Nigel isn’t much of a team p _ a_ _ r, I’m afraid. He prefers to work alone. __/5 D. Choose the correct answer from the words in bold. 1. It’s possible to keep a constant check on the supply chain / inventory using bar codes. 2. There’s a customer / supplier on the phone complaining about a late payment again. 3. One way to ensure quality is to begin by checking the rough / raw materials that we buy in. 4 4. We are still badly equipped / cramped. There simply isn’t enough space for anyone to work. 5. I made all the changes we discussed, so the reports are now state-of-the-art / up-to-date. __/5 Business communication skills Complete this conversation with the words from the list. place A look problem following find according put asap take reference Compusource components. Linda speaking. B Hello, this is Kris Triers. I’m _______________ up an order I made three weeks ago. I’d like to _______________ out about it. A Sure. Can I _______________ your account details? B Yes, the _______________ number was UU-1100. A OK. Let me see. When did you _______________ the order exactly? B The 4th of March I think. A OK. Was that fifty sound cards? B That’s right. A OK, Mr Triers. _______________ to my information, these were _______________ through to the warehouse on the 10th of March. B But I asked for them to be sent _______________. Are you sure? This is a real _______________ for us. A I’ll _______________ into it immediately. Will you hold? B Sure. __/10 Reading Read the article about the growth of business breakfast meetings. BUSINESS BREAKFASTS For a long time the business lunch has been in decline. It takes up too much time for today’s business people. Instead, the last few years have seen the rise of the business breakfast. Jay Warner, the owner of a New York restaurant, reports that breakfast meetings are becoming more and more popular. ‘Over 5 breakfast, people start stalking business almost straightaway’ he says. ‘Lunch was always longer with more socializing. And of course, breakfast doesn’t eat into your expenses like lunch.’ Another advantage, as Sandra Lake, another fan of business breakfasts, points out is that it is better for a fitness conscious workforce. ‘The old business lunch was always difficult if you were watching your weight.’ Breakfast is also a good time for networking, as members of the ‘Business over Breakfast’ or ‘bob’ club know. The first bob club opened in 2004 and now they have spread across the UK and USA. At meetings, members give one minute presentations and give and receive business referrals. At each meeting, one member can also take extra time to make a special ‘showcase’ presentation. Stuart Minton, a member of a bob club believes that networking is easier over breakfast. ‘Your head isn’t cluttered with the business of the day, so it’s easier to promote your product. Talking to people is easier too. You can just say something about your scrambled eggs and you’ve started. It has certainly worked for him. His sales figures have grown steadily since he joined the club five years ago. For questions 1-5, match each person (A-C) with the correct opinion. Write A, B or C next to each option. You can use any letter more than once. A B C Jay Warner Sandra Lake Stuart Minton 1. Breakfast meetings are more popular than lunches among people who want to stay healthy. ___ 2. People find it easier to begin conversations if they are eating together. ___ 3. People are more focused early in the morning. ___ 4. A business breakfast is usually cheaper than a business lunch. ___ 5. People usually start talking business more quickly if the meeting is at breakfast time. ___ For questions 6-10, decide if the statements are true (T), false (F) or if the text doesn’t say (DS). 6. 7. 8. 9. 10. Nowadays many people think that business lunches are too long. ___ The first ‘bob’ club opened in the UK. ___ Presentations at a ‘bob’ club are never longer than one minute. ___ Stuart Minton has been a member of a ‘bob’ club for five years. ___ Stuart Minton has benefited from his membership to the ‘bob’ club. ___ __/10 Writing You want to meet a colleague from one of your company’s other branches. Write an email of 40-50 words. Include the following points. You want to meet to discuss the Spain project Invite colleague to come to your office Suggest a date and time __/10 6 Speaking Variant 1 Student A You manage a small office of five people. You want to change the lunch break system. Give a presentation on the situation. Present situation: all staff take lunch at the same time. Problem: there is no one in the office over lunch and clients have complained about this. Proposed changes: staff will take lunch at different times; lunch will begin at 11.30 a.m. for some and 12.30 p.m. for others. Be prepared to answer questions! __________________________________________________________________________________ Variant 2 Student A Call your computer supplier: identify yourself give reason for calling place an order for 100 motherboards check where the delivery from last month is (ref no. RG 566) complain about the problem give contact number for supplier to call you back on. ___________________________________________________________________________________ Variant 1 Student B You work in a small office of five people. Your manager wants to propose change to the lunch break system. You are not happy about the changes, especially the proposal that some lunch breaks will begin at 11.30 a.m. Listen to the presentation and ask questions. __________________________________________________________________________________ 7 Variant 2 Student B You are a computer supplier: answer Student A’s call take the order ask for details of late order explain that it was sent by ship not air promise action. ____________________________________________________________________________________ __/10 TOTAL: __/100 8
