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How to Deliver Bad News

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BAD NEWS
WHY ARE WE AFRAID TO
DELIVER BAD NEWS?
5 GOALS OF DELIVERING
BAD NEWS
1.
2.
3.
4.
5.
Full explanation, clear and complete
Professional image
Convey empathy and sensitivity
Fair outcomes
Maintaining profs’l relations
DELIVERING BAD NEWS
1. Prepare for the conversation
2. Be Direct
3. Discuss how decision was made
(procedural fairness)
4. Allow for venting, not debate
5. Communicate options
DELIVERING BAD NEWS
Three of your female employees have come to you at different
times in the past week to complain about sexually
inappropriate behavior from your vice-president of operations,
who is 64 years old and is going to retire next year. It’s not
the first time you’ve heard of it, but now, they are threatening
to publicize it on social media which will dramatically affect
your business, which is to contract for services with local
school districts.
What will you do; and how will you communicate it with
Both the three women, and with the VP of Operations.?
WHY ARE WE AFRAID TO
DELIVER BAD NEWS?
• It can make you look bad.
• You don't want to be unpopular or
thought of as a dictator.
• You think the confrontation will be
worse than it really is.
WHY ARE WE AFRAID TO
DELIVER BAD NEWS?
• The process itself is frightening.
• You don't know how to handle
conflict effectively.
DELIVER BAD NEWS
WITH INTEGRITY
No sandwiches
Avoid putting the bad news between
good news.
DELIVER BAD NEWS
WITH INTEGRITY
No dirty dancing
Don’t charm them with small talk.
DELIVER BAD NEWS
WITH INTEGRITY
Do not demean
Use tact. Be declarative, not
derogatory.
DELIVER BAD NEWS
WITH INTEGRITY
Separate the person from the problem.
Focus on actions, not personalities.
(what if you say, you aren’t showing
enough energy?)
Would you rather get a bullet in the head
or five to the chest and bleed to death?”
Billy Beane in the movie Moneyball,
taught his intern Peter Brand how to
cut players from their team.
Readings
1. https://www.forbes.com/sites/forbesleadershipforum/2012/05/30/10commandments-for-delivering-bad-news/#7dc10a902169 The Ten
Commandments of Delivering Bad News
2. https://www.entrepreneur.com/article/224884# Delivering bad news
to clients
3. https://money.usnews.com/money/blogs/outside-voicescareers/articles/2016-04-20/6-tips-to-successfully-deliver-bad-newsin-the-workplace Six tips to delivering bad news