Tableau iPad Connectivity Resolution Steps
Step 1: Verify Tableau Server URL
Verify the Tableau server URL
a. Open the Tableau App
b. Tap Sign In
c. In “Choose a Server” screen, tap
on Clear List
d. Next enter this Server Name:
“cdwtableau.na.novartis.net”
e. Once the server name is entered,
tap Connect.
f. If you receive a message “Cannot
connect to server”, proceed to
Step 2.
Step 2: Install MobileIron Tunnel
Step 3: Validate Tunnel Settings
If the MobileIron Tunnel is already installed,
move to Step 3. If it is not currently installed,
Download the MobileIron Tunnel from the
Novartis AppStore. This app MUST ALWAYS
be installed from the Novartis App Store.
a. Launch the Tunnel App
a. Go to the Novartis app store
d. Tap on VPN
b. Tap “Search” and enter “Tunnel”
d. Enable Connect
on Demand
c. Tap MobileIron Tunnel to install
f.
Note: If you receive an error
message when trying to
install MobileIron Tunnel
that says This app
has already been installed,
See page 2 for further
instructions.
d.
e.
f.
g.
Tap Request
Tap Install
Enter Apple ID credentials, if asked
The App will be downloaded to your
device
Note: If you uninstall the Tunnel application, the tunnelenabled applications and websites won’t be able to
connect automatically to the Novartis Network and you
will need to switch ON the iVPN manually on-demand.
b. Swipe the VPN Slider to the right
b. Tap Settings
Validate Tableau
is listed
Note: If you had previously
installed Tableau and do
not see it listed here and
are having trouble
connecting to the Production
server, delete the Tableau
app and reinstall from the
Novartis App store.
See page 2 for further
instructions.
Note: If you receive an
error message when trying
to install Tableau that says
This app has already
been installed. See page 2
for further instructions.
Tableau iPad Connectivity Resolution Steps
Error Message
If you try to install the
MobileIron Tunnel app
or the Tableau app and
you receive an error
message that says This
app has already been
installed:
1. Open the
MobileIron app.
2. Tap Settings
3. Tap Check for
updates
4. Tap Force Device
Check-In
To Delete the Tableau app:
1. Press and hold on the
Tableau app until the icons
start to shake.
2. Tap the “x” on the top left
corner
3. Tap Delete in the
“Delete Tableau?” message
4. Press the Home button
on the iPad to release the
app delete mode
Resolution Steps