Course Introduction
ITIL
®
FOUNDATION
release 3.5.0
Module 1
Course Introduction
ITIL® is a registered trade mark of AXELOS Limited.
Copyright © ITpreneurs and AXELOS Limited 2014. All rights reserved.
Copyright © ITpreneurs and AXELOS Limited 2014. All rights reserved.
1
ITIL® Foundation Course
Course Introduction
Student and Instructor Introductions
Introduction
We would like to hear about you. Please share with the class:
Your name.
Your profession.
Your role.
Your background in IT.
Your familiarity with the IT Infrastructure Library (ITIL).
What you expect to learn over the next three days.
Copyright © ITpreneurs and AXELOS Limited 2014. All rights reserved.
2
ITIL® Foundation Course
Course Introduction
The Service Lifecycle
ITIL = Information Technology Infrastructure Library
Continual
Service
Improvement
Service
Transition
Service
Strategy
Service
Design
Service
Operation
The ITIL Service Lifecycle.
Based on AXELOS ITIL® Service Lifecycle Suite 2nd Edition, 2011. Reproduced under licence from AXELOS
Copyright © ITpreneurs and AXELOS Limited 2014. All rights reserved.
3
ITIL® Foundation Course
Course Introduction
Course Learning Objectives
At the end of this course, you will gain the knowledge and skills to:
Comprehend Service Management as a practice.
Understand the Service Lifecycle.
Know the generic concepts and definitions.
Understand the key principles and models used behind selected processes.
Identify the selected processes.
Understand the selected functions and roles.
Comprehend the technology and architecture of the Service Lifecycle.
Comprehend competence and training.
Copyright © ITpreneurs and AXELOS Limited 2014. All rights reserved.
4
ITIL® Foundation Course
Course Introduction
Course Agenda
DAY 1
Start Time
End Time
Module 1: Course Introduction
08:30
09:45
Module 2: Service Management as a Practice
09:45
11:30
Module 3: Service Lifecycle
11:30
12:00
Lunch
12:00
01:00
Module 3: Service Lifecycle
01:00
02:00
Break
02:00
02:15
Module 4: Service Strategy
02:15
04:30
Module 5: Service Design
04:30
05:00
Homework – Study Material
Copyright © ITpreneurs and AXELOS Limited 2014. All rights reserved.
Evening
5
ITIL® Foundation Course
Course Introduction
Course Agenda (Contd.)
DAY 2
Start Time
End Time
Day 1 Review + Module 5: Service Design
08:30
10:45
Module 6: Service Transition
10:45
12:00
Lunch
12:00
01:00
Module 6: Service Transition
01:00
02:30
Module 7: Service Operation
02:30
03:30
Break
03:30
03:45
Module 7: Service Operation
03:45
05:00
Homework – Study Material
Evening
Copyright © ITpreneurs and AXELOS Limited 2014. All rights reserved.
6
ITIL® Foundation Course
Course Introduction
Course Agenda (Contd.)
DAY 3
Start Time
End Time
Module 7: Service Operation
08:30
09:00
Module 8: Continual Service Improvement
09:00
11:15
Module 9: Technology and Architecture
11:15
12:00
Lunch
12:00
01:00
Module 9: Technology and Architecture
01:00
01:30
Exam Preparation and Evaluation
01:30
03:15
Break
03:15
04:00
Exam
04:00
05:00
Copyright © ITpreneurs and AXELOS Limited 2014. All rights reserved.
7
ITIL® Foundation Course
Course Introduction
ITIL Qualification Scheme and Credit Assignment
Based on AXELOS ITIL® Service Lifecycle Suite 2nd Edition, 2011. Reproduced under licence from AXELOS
Copyright © ITpreneurs and AXELOS Limited 2014. All rights reserved.
8
ITIL® Foundation Course
Course Introduction
The Royal Chao Phraya Hotel
We are pleased to introduce the Royal Chao Phraya Hotel case study.
The case study will be used for various exercises throughout this course.
Please take the specified time to read through the case study.
The case study will be followed by our first exercise.
Copyright © ITpreneurs and AXELOS Limited 2014. All rights reserved.
9
Course Introduction
End of the Module
Copyright © ITpreneurs and AXELOS Limited 2014. All rights reserved.
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