Avaya 3313 Avaya Aura Contact Center Maintenance and Troubleshooting Exam Web: www.exact2pass.com Version: Demo Email: [email protected] [ Total Questions: 10] IMPORTANT NOTICE Feedback We have developed quality product and state-of-art service to ensure our customers interest. If you have any suggestions, please feel free to contact us at [email protected] Support If you have any questions about our product, please provide the following items: exam code screenshot of the question login id/email please contact us at [email protected] and our technical experts will provide support within 24 hours. Copyright The product of each order has its own encryption code, so you should use it independently. Any unauthorized changes will inflict legal punishment. We reserve the right of final explanation for this statement. Exact Questions Avaya - 3313 Question #:1 When troubleshooting a stand-alone Avaya Aura® Media Server (AAMS) issues, you may need to use packet capture tools to view the data messages being sent to and from the various system components. Which tool can you use to capture packets and display a detailed view of the packet data? A. Wireshark B. Tcpdump C. Avaya Grep D. Pscan Answer: C Question #:2 If web Services Security is enabled, which three issues will you see unless the correct certificates have been imported to relevant machines? (Choose three.) A. Certificate warning messages when browsing CCMA B. TLS Link between AACC and AES IS disconnected C. Avaya Agent Desktop (AAD) does not launch successfully D. TLS Link between AACC and CM disconnected Answer: A B D Question #:3 At an elevated level, engineers have designed the architecture of SIP around four (4) varieties of components. Which SIP entity is comprised of two sub-components, where one component initiates SIP requests and the other component responds to requests? A. SIP Gateway B. Back-to-Back User Agent C. SIP Gateway Manager D. User Agent Only exact questions will Pass You in Exam 1 of 4 Exact Questions Avaya - 3313 Answer: D Question #:4 In a SIP-enabled Avaya Aura® Contact Center (AACC) deployment, a typical incoming call goes through the following sequence of steps: 1. The incoming call arrives at the switch. 2. The switch routes the call to the Contact Center Manager Server (CCMS) based on the routing plan. What is the next step in the sequence? A. The SIP Gateway Manager suspends the call. No audio path is established until the call is answered by an agent. B. The call is redirected to a SIP URI on the Session Manager and an H.323 session is established. C. The call is answered by the SIP Gateway Manager and a Real- Time Transport protocol (RTP) session is established. D. The CCMS anchors the call on an Avaya Aura® Media server conference port. Answer: C Question #:5 When viewing the Multimedia Dashboard, the CCMM Contacts by type section displays status counts for which multimedia contact States? (Choose three.) A. New B. Abandoned C. Oldest D. Closed E. Waiting Answer: A B E Question #:6 While investigating an issue with Contact Center Manager Server (CCMS), you discover that the Task Flow Only exact questions will Pass You in Exam 2 of 4 Exact Questions Avaya - 3313 Executor (TFE) frequently restarts. In an effort to discover the cause of the restarts, you decide to review the TFE log file. Which file contains the most recent TFE logs? A. D:\Avaya\l_ogs\CCMS\CCMS_TFE_1 B. D:\Avaya\Logs\CCMS_TFE_5 C. D:\Avaya\Logs\CCMS\TFE_1 D. D:\Avaya\Logs\CCMS\CCMS_TFE_5 Answer: B Question #:7 A technician is using the Avaya Grep tool to extract and debug Contact Center Call specific logs. On the Search tab of the Avaya Grep tool, which three Search Parameters can be used to find Call IDs? (Choose three.) A. SIP Call Log ID B. Customer Phone Number C. CSTA/TR87 Call ID D. SIP URI Answer: A B C Question #:8 You are in the process of troubleshooting the Contact Center License Manager. You must confirm that the server identified in the Contact Center License Manager Registry key matches the Contact Center License Manager server configured in which utility? A. Access and partition Manager B. server configuration C. Contact center Management D. Multimedia Administration Tool Answer: A Only exact questions will Pass You in Exam 3 of 4 Exact Questions Avaya - 3313 Question #:9 A Contact Center administrator requires information on Contact Center components such as skillset properties, application properties, agent properties, and CDN properties. Which Historical Report folder (category) should be examined? A. Contact Summary B. Configuration C. Agent Performance D. Call-by-Call Answer: A Question #:10 The Avaya Aura® Contact Center installer initiates a series of individual application installations, with each one creating its own log file. If an application installation fails, which directory provides detailed logs on the installation failure? A. C:Avaya\Logs\Sysops\MSiLogs B. C: Avaya\Logs\Sysops\UniversalInstall C. C: Avaya\Logs\Sysops\MSiLogs\ContactCenterManagerAdministration D. C: Avaya\Logs\Sysops\MSiLogs\InstallLogs Answer: A Explanation https://downloads.avaya.com/css/P8/documents/100142076 Only exact questions will Pass You in Exam 4 of 4 About exact2pass.com exact2pass.com was founded in 2007. We provide latest & high quality IT / Business Certification Training Exam Questions, Study Guides, Practice Tests. We help you pass any IT / Business Certification Exams with 100% Pass Guaranteed or Full Refund. Especially Cisco, CompTIA, Citrix, EMC, HP, Oracle, VMware, Juniper, Check Point, LPI, Nortel, EXIN and so on. 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