NYPress The newsletter for employees and friends of NewYork-Presbyterian Hospital • Volume 16, Issue 6 • June/July 2014 All in a Day’s Work Living Our Culture of Respect, Teamwork, Excellence, Empathy, Innovation, and Responsibility — story on page 4 Inside This Issue Who won the Steps Challenge? p. 3 Heroic NYPD officer goes home p. 11 Hit TV show starring NYP returns p. 16 Editor’s Clarification: Social Work and Patient Flow Last month’s NYPress included an article on patient flow. As the article discussed, everyone at the Hospital plays a role in patient flow. One vital group, however, was inadvertently not included in the discussion of different departments’ contributions. Social workers – an integral part of the interdisciplinary team – are essential in efforts to improve patient flow throughout the continuum. When a patient is admitted, social workers conduct dischargeplanning assessments to help predict what the patient needs for a smooth and safe transition from the Hospital to their discharge destination. Social workers evaluate a patient’s capacity for self-care and their need for post-discharge services. Those services may include arranging for skilled nursing facilities, acute rehabilitation, or home care services. The skills and expertise of social workers are often vital in surmounting challenges presented by the complexity of many patient cases and constructing safe discharge plans as expeditiously as possible. This is in addition to providing emotional support to patients during one of the most stressful times of their lives. A Message from Dr. Corwin and Dr. Kelly A s the summer begins, we want to again applaud and thank everyone on the NewYork-Presbyterian Hospital team – our physicians, nurses, managers, staff, as well as our Trustees – for an incredibly successful Joint Commission Survey! This was the largest survey of its kind in the country – an unprecedented 13 surveyors who spent five days visiting all six of our campuses and ambulatory sites. We were surveyed by a sophisticated and seasoned team of physicians, nurses, and administrators. They spent an entire week observing how we care for patients, reviewing our practices and processes, and speaking with all levels of staff across all of our patient care sites. Congratulations! Your efforts and extraordinary commitment to delivering highly reliable, patient-centered care were not only recognized by all of the surveyors, but were commended, and in many cases, considered “best practice.” It was clear to the survey team that NewYork-Presbyterian has a unique culture in which staff are engaged and dedicated to We Put Patients First every day. We are extremely proud and grateful for all that you have accomplished for our patients and families and feel privileged to be a part of this amazing organization. Wishing everyone a happy and healthy summer. Steven J. Corwin, MD Chief Executive Officer NewYork-Presbyterian Hospital Robert E. Kelly, MD President NewYork-Presbyterian Hospital In recognition of Support Services Week, held in June, Dr. Corwin and Dr. Kelly participated in Walk In Our Shoes, a program that allows a senior leader to work alongside a front-line employee for an hour to learn more about his or her role at the Hospital. Dr. Corwin (top photo) joined Patrice Whitely from Environmental Services at NYP/Columbia, while Dr. Kelly (bottom photo), joined Patrick Brice and others in Food Services at NYP/Lower Manhattan Hospital. See more photos on page 12. Heard at CEO Town Hall Meeting with Dr. Corwin NYPress Volume 16, Issue 6 June/July 2014 NYPress is published by the Public Affairs Department. 627 West 165th Street, 6-621 New York, NY 10032 Phone: 212-305-5587 Fax: 212-305-8023 425 East 61st Street, 7th Floor New York, NY 10065 Phone: 212-821-0560 Fax: 212-821-0576 Photography by John Abbott, Janet Charles, Brad Hess, Richard Lobell, Charles Manley, Michael Nelson, Lynn Saville, NYP Media Services, Rene Perez, and John Vecchiolla. Current and past issues of NYPress are available on the Infonet, infonet.nyp.org/nypress. To submit ideas to NYPress, email nypress@nyp.org. © NewYork-Presbyterian Hospital NYPress 2 JUNE/JULY 2014 Since we are the top hospital in New York, shouldn’t we be paid the most? NewYork-Presbyterian is committed to compensating our employees fairly and competitively in recognition of their amazing work. To determine appropriate salary levels, we review every job at the Hospital and consider overall responsibilities and industry-wide market data. The salaries we pay our employees are extremely market competitive, and even though the environment has been challenging, we have consistently provided annual salary increases. This has not been the case across New York City, other health care institutions, or other industries. Additionally, our employees have the opportunity to earn more based on performance. We also provide an extremely generous benefits package with minimal cost to staff. Why aren’t staff allowed to work overtime? Staff are allowed to work overtime, but we are being very careful about how much overtime can be used. As you have been hearing, for the last few years, all hospitals, including NYP, have been deeply affected by health care reform. Government payments through Medicare and Medicaid have been greatly reduced and will decrease more significantly in the years to come. As a result, we must find ways to reduce the costs of care while continuing to deliver the highest quality. Through our To encourage open dialogue and learn from the NYP team, Dr. Corwin meets each month with staff across our Hospital campuses. In May, he held a Town Hall Meeting at NYP/Weill Cornell with staff from Environmental Health and Safety, Facilities Development and Engineering, Security, and Support Services. Here are just a few of the questions and answers discussed. HERCULES initiative, we have successfully lowered the amount we spend on things such as drugs, supplies, and overtime as well. I wish we could have unlimited overtime, but given the ongoing cuts in hospital reimbursement and our commitment to remaining financially strong for our patients and staff, we will continue to be prudent about the use of overtime. It is often difficult for patients to find their way to our clinics. Can we provide better directions? We are aware of this problem and are looking at all of our wayfinding strategies to try to make it easier for patients to navigate the Hospital. Every day I help to personally assist patients and visitors to find their way around our buildings. I know so many of you do as well, and that is very much appreciated. Can we have Town Hall Meetings with you quarterly? Having a strong, trusting relationship with our staff is critical for the Hospital’s success. That is why I conduct a Town Hall Meeting every month with different departments at different campuses. It is extremely helpful for me to hear what is on your minds and have open dialogue so if it would be helpful to you, I can certainly try to do more of them. Our leadership team knows the importance of this kind of two-way communication as well, and hold Chief Operating Officer Town Hall Meetings and Department Town Hall meetings at each campus. 1st Congratulations to the Winners of the Steps Challenge! P L A C E P L A C E “The Steps Challenge helped to make us more aware of our health and level of physical activity. On a daily basis our team members motivated and encouraged each other. Overall the challenge engaged employees and built teamwork, both within Facilities Operations and across all levels of NYP.” P L A C E Top Female: Abisoye Adekanmbi Pharmacist NYP/Weill Cornell 2nd P L A C E 3rd P L A C E The Green Mile Facilities Operations – NYP/Allen — Sejal Shah, Supervisor, Facilities Operations, NYP/Allen, and team captain of the winning team, The Green Mile 1st 2nd Standing: Tony Polanco, Santiago Borjas, Cesar Melendez, Brian Hussey, Roberto Nunez, Hugo Kyle, and Thomas Menezes. Sitting: Blanca Vazquez, Kinya Cole, Sejal Shah, and Kendell Hutton. Not pictured: Antonio Nunez. 3rd 1st P L A C E 1st 2nd 3rd 2nd P L P AL CA EC E P P L LA AC CE E Top Male: Frederick Michael Housekeeping Worker Environmental Services, NYP/Allen P 3rd L AP CL EA C E Allen Pharmacy Aviators Pharmacy – NYP/Allen Karen Erickson, Francine DelTito, Elizabeth Abraham, Christina Coloma, Mildred Rodriguez, and Jessy Felix. Not pictured: Georgina Essar, Shibi Jacob, Prince Joseph, Christina Grullon, Mary Kim, Wendy Mata, Marina Mathew, John Pathrose, Ivan Sanchez, Milan Topalov, Jocelin Vargas, and Leenu Vayalumkal. Back row: Velma Cahouette, Shonda Hynes, Yvonne Gayle, Andrea Murphy, Gabrielle Cassin, and Nancy Aybar. Front Row: Viktorija Matias, Juliana Watson, Vanessa Magloire, Eliana Roshel, Vilma Collado, and Elicia Young. Not pictured: Heather Edwards, Michelle Frommer, Crystal Golden, Joseph LaBruno, and Morgan Mills. 1st P L A C E The Show Stoppers Critical Care Cardiac Catheterization Lab – NYP/Weill Cornell 2nd P L A C E 3rd P L A C E Visit the Infonet for more information about the winners. JUNE/JULY 2014 3 NYPress All in a Day’s Work A t NYP, our culture is defined by our core beliefs of respect, empathy, excellence, responsibility, innovation, and teamwork. These beliefs should guide everything we do, both in our interactions with our patients and our interactions with each other. The strength of our culture and our core beliefs will help us continue to deliver the best care possible while meeting the challenges ahead. On the next few pages, NYPress highlights just some of the many examples of Culture, one of our six Strategic Initiatives. Paul Petermann, shown here with Dr. Joseph Jurcic, his wife, Gail, and Anna Raquiz, in NYP/Columbia’s Bone Marrow Transplant Unit, has spent a great deal of time at NYP over the past several years. Through it all, he says that the care, concern, and compassion shown by doctors, nurses, and other staff have been consistently excellent. A strong culture of empathy, respect, teamwork, excellence, responsibility, and innovation is the foundation of an excellent patient experience and relationship among patients, families, and their care providers. Respect Every Person Counts Patient escorts are entrusted with the safe and timely transport of patients throughout the Hospital’s corridors, tunnels, bridges, and elevators. For a group so vital to patient care, the Patient Escort Department at NYP/Weill Cornell felt it needed to focus on improv- Ramona Pujols and Orlando Perez, Patient Escorts at NYP/Weill Cornell “Patient escorts are ambassadors for the Hospital. It’s not just about efficiency and getting patients to their destination on time. It’s also about compassion and dedication to patient care.” — James Gramstad, Director, Patient Escort and Mail Services, NYP/Weill Cornell Cover: Marietta Dublin-Pavon, RN, with a new mother at NYP/MSCH NYPress 4 JUNE/JULY 2014 ing respect shown to patient escorts. As part of its Making It Better planning, which also focused on teamwork, communication, and physical working conditions, the department introduced several initiatives to improve respect. It created the Patient Escort Pride award, given in recognition of meeting metrics related to NYP’s vision, and found other formal and informal ways to celebrate accomplishments. The department also began working more closely with other departments, such as by inviting key leaders from clinical areas to their staff meetings to speak directly with the patient escorts about their roles. That connection has helped the patient escorts bring any issues back to those same leaders, improving communication and respect between two interconnected areas. As a result of the department’s various Making It Better initiatives, the patient escorts’ satisfaction with the respect shown to them increased from 80 percent to 84 percent between 2012 and 2013, according to its Employee Opinion Survey results. Empathy Listen, Understand and Respond H ow we display empathy is often best told directly by patients. This is an abridged letter written by a patient who received care at NYP/Allen last year. Dr. Peter Santogade, Ellen Cotter, Joy Jacobs, Eugenia Minton, Nadia Elgoghail, and Kim Dyer-Payne, NYP/Allen I am writing this note to ex press my gra professionalis titude to those m, courtesy, who showed re an d friendlines al During the pr s in providing ead m exemplary ca is sion testing, courtesy exten re. I could not he ded to me by lp but notice th the personnel when I was wai e at various de pa ting for my tu rtments. One rn for a CT sc and asked, “S time an, a staf f m ir, are you bein ember approach g helped? Is th I was really im ed me ere anything pressed by not that I can do fo ic ing the sense During regis r you?” of re sp onsibility. tration, the st found Ms. M af f was very arjory Johnso he lp ful. In particu n to be very co and ef ficient. lar, I mpassionate, A fter finaliz cooperative, fr in g my paperwor to the ambula iendly, tory surgery k , she personal room to ensure ly escorted m congratulate that I was prom e the hospital fo ptly at tended r having a very like Ms. John to. I experienced an son at this sp ot. d professional T he nursing person st af f in th Jacobs (a real e ambulatory joy to meet), E su rg er y room, in pa ugenia Minto student train rticular Joy n and Nadia ee) together w Elgoghail (a ca it h M members of th s. Marjory John ring e nursing staf son from regis f that I will n tr kindness, spir at io n ar e the ever forget in it of friendlin my entire life ess, unpreced patient care an fo r their ented perform d sharing my ance in provid ho pes of conti faces. T hey w in g nued gif t of li ere my family fe with ever-sm during my ho room every da il spitalization. ing y and inquir T hey visited m ed about prog their help. On ress of my su e in my e time, at such rgery and alw an occasion th wheelchair to ays of fered ey all escorted the ultrasoun me by pushin d de partment my thyroid. I g my w here I had to u really felt spec ndergo examin ial and privil T he staf f in th at eg ion of ed. e postsurgical maintaining re co ve ry room did an my oxygen su excellent job in pply. T he phy Zachary Gleit sicians (Dr. P ) and the enti et er re Santogade an su rgery team w T he main purp d Dr. ere fantastic… ose of this not . caring nursin e is to express my g g staf f. One ca ratitude to you n’t help but n backed by real r very otice in them ef fective patien the profession t care trainin very busy, ve al ism g. I found nu ry hardworkin rse Kim Dyer g, doing one to check the IV al th ways ing af ter the and other inst other, always rumentation endoscopy an on ti s. me I also found th d surgical un its together w e doctors in th professional, ith their respec e truly compete tive teams to nt, and thorou be highly I truly believe gh. that the Allen medical care be H os pi ta l stands high cause of the ex in profession cellence of its al employees. Truly Yours, Maqbool Ahm ad Excellence Exceptional Quality and Service In March, the Cardiac Catheterization/Electrophysiology Lab at NYP/Columbia became the first such unit in the nation to be awarded a Beacon Award for Excellence from the American Association of Critical-Care Nurses. The Beacon Award recognizes individual hospital units that distinguish themselves by improving every facet of patient care. It provides a road map and tools to assist hospital units on their path to excellence. For patients and their families, the Beacon Award signifies exceptional care through improved outcomes and greater overall satisfaction. “The Beacon journey was a road map to evaluating our practices, outcomes, and teamwork among all members of the interdisciplinary team,” says Alcina Fonseca, MS, MBA, RN, Patient Care Director, Cardiac Catheterization Lab, NYP/Columbia. “In August of 2013, we discussed applying for this award. We answered the many questions, collected data, and asked the staff to assist us in communicating our accomplishments and goals.” Staff from the Cardiac Catheterization/Electrophysiology Lab at NYP/Columbia The Cardiac Catheterization/ Electrophysiology Lab was awarded a Silver-level Beacon Award. Two other “The Beacon Award further validates the hard units at NYP are current Beacon Award work and dedication of all the staff. It makes recipients. The Surgical Intensive Care Unit (4 Hudson South) at NYP/Columbia me very proud that I work in an amazing and received a Gold-level award in 2013, and innovative place that always strives for excellence, the Neuroscience Intensive Care Unit (2 Southwest) at NYP/Weill Cornell received not to mention the first and only cath lab in the a Silver-level award in 2012. The awards U.S. to earn this prestigious distinction.” carry a three-year designation. — Dionysius Tejero, RN, Cardiac Catheterization Lab, NYP/Columbia JUNE/JULY 2014 5 NYPress Responsibility Honoring Our Past, Ensuring Our Future Biomedical Engineering, responsible for maintaining 64,000 pieces of medical equipment, saw an opportunity to reduce costs for service contracts with manufacturers. By working with Procurement and Strategic Sourcing, Legal, and Operations to renegotiate contracts and bring servicing responsibilities in-house, Biomed has been able to save $3.7 million over the past two years. The staffing model was also redesigned, which converted the department to 24/7 operations, improved response time to service calls, and allowed for the hiring of additional staff in key areas. Building on these successes, Biomed is now focused on reducing excess equipment inventory, which will lower service costs while still maintaining par levels to support patient care. R esponsibility means providing the best care today, while building a strong future for our Hospital. In this challenging economic and health care environment, being responsible requires that we think about new ways to improve efficiency, reduce costs, and ensure sustainability. Three HERCULES Operational Excellence projects – in Biomedical Engineering, Patient Financial Services, and Talent Acquisition – illustrate some of these new approaches. In Patient Financial Services, nearly $1 million was saved last year through initiatives that reduced expenses associated with the collection process, working closely with Network Recovery Services, our collection agency. For example, several units were combined to improve efficiency and provide enhanced customer service to our patients. The department also collaborated with another one of our vendors to reduce costs associated with paper Explanations of Benefits, while simultaneously implementing a more state-of-the-art electronic system to manage such documents electronically. Gabriel Hellmann and Bishwa Pant, Biomedical Engineering, NYP/Columbia “Not only have we reduced costs associated with repairing NYP’s medical equipment, but we’ve also decreased the time it takes to fulfill requests for service. In the end, it’s about making sure clinicians have the tools they need – when they need them – to provide the best care for patients.” — Leo Bodden, VP, IT/Converged Technologies Nicole Douglas, Patient Financial Services, NYP/ Seventh Avenue “HERCULES has helped us improve employee satisfaction by empowering our employees to be more efficient.” “We’ve implemented a strategic talent acquisition plan focused on attracting top talent across the country, while at the same time, building an efficient and effective service delivery model for hiring managers to help get talent quickly.” — Lisa Carr, VP, Talent Acquisition NYPress 6 JUNE/JULY 2014 — Miosotis Fermin, Director, Patient Financial Services The Talent Acquisition team in Human Resources has brought a laser-focused approach to recruiting job candidates for certain critical positions – nurses, OR techs, security officers, housekeepers, and others – which has improved the pool of prospective employees and reduced the amount of time it takes to hire. The work has involved direct outreach to candidates, social media strategies, direct marketing, referrals from current employees, and other proactive ways to reach ideal job candidates, rather than wait for candidates to come to us to apply. The results have been tremendous – in Nursing, for example, the team accomplished in four weeks what would normally have taken three months. Success has also been achieved with the hiring of per diem staff, floaters, and other part-time staff. Syeda Ali and Esther Ahn from NYP/Weill Cornell’s Nursing Float Pool with Cat Roberts, Talent Acquisition Consultant (below) Derron McKenzie-Beckford, Nursing Attendant, NYP/Columbia, and Lindsay Bryant, Talent Acquisition Specialist (above) Innovation Creative Ideas, Cutting Edge Solutions When treatment options for a specific condition are limited, sometimes the best option is to develop one yourself. Last year, a group of four physicians at NYP/Weill Cornell came together to form a team dedicated to rapid bedside assessment and response to patients with a pulmonary embolism – a blood clot in the lungs, which is responsible for some 300,000 deaths per year. The physicians – Oren Friedman, MD, a pulmonary/critical care physician; James Horowitz, MD, a cardiologist; Arash Salemi, MD, a cardiothoracic surgeon; and Akhilesh Sista, an interventional radiologist – are hoping to change the algorithm of care for pulmonary embolism. The impetus for forming the team was an unusual case in the summer of 2012 that required an innovative, team approach to treat a high-risk neurosurgical patient with a pulmonary embolism. For the patient, the unusual approach was lifesaving. For the physicians involved, it marked a turning point in their perspective on care of patients with pulmonary emboli. The four physicians developed the Pulmonary Embolism Acute Care Team as a way to provide other physicians with easy, quick, and specialized support for their patients with pulmonary emboli, even ones that do not immediately seem threatening, since early identification of these patients is so important. Through the use of a 24/7 pager number (12568 or 1CLOT), the team members will immediately go to the patient’s bedside for evaluation, evaluate imaging results, order any necessary tests, help the team manage the patient in the acute phase, and then triage accordingly. The team has worked together to create treatment algorithms and has the capability to perform a number of advanced therapies, such as catheter-directed thrombolysis or surgical embolectomy. Over the past 18 months, the team has had approximately 150 consultations and has now begun accepting transfers from NYP Healthcare System hospitals. Teamwork Working Together It has been just over a year since NYP/Lower Manhattan Hospital became our sixth campus. Staff from many departments across the Hospital have been working together to successfully integrate this campus into NYP. A major effort has been converting the former Downtown Hospital information technology systems to those used at other campuses. Having the same state-of-the-art systems at all campuses helps support highquality care and seamless provision of care across the continuum. On a weekend in April, multiple clinical and financial systems at NYP/Lower Manhattan were converted to NYP’s systems. “As always, patient safety was our primary concern,” says Vladimir Morales, Corporate Director, Clinical Information Systems. “Simultaneously migrating multiple systems is a challenging endeavor, with little room for error.” For months prior to the conversion, an interdisciplinary team came together to plan for the migration. The team included representatives from Dialysis, the Emergency Department, Medical Staff, Nursing, Respiratory, Pharmacy, Obstetrics, NICU/Pediatrics, Perioperative Services, Radiology, Social Work, Clinical Labs, Nutrition, Internal Communications, COLE, and other departments, working closely with the Information Technology Department and NYP/Lower Manhattan Hospital’s operations and leadership team. Representatives from many of these departments, as well as “superusers” from the NYP/Weill Cornell campus, were on site during the migration to help make sure everything went smoothly. Some of the work is still ongoing, and this interdisciplinary team has worked together every step of the way to ensure a successful outcome. Dr. Arash Salemi, Dr. James Horowitz, Dr. Oren Friedman, and Dr. Akhilesh Sista form the Pulmonary Embolism Acute Care Team at NYP/Weill Cornell “The techniques we are using are considered game-changers. While we think that these methods might revolutionize how we treat pulmonary emboli, getting this done without an interdisciplinary team is impossible.” — Dr. Oren Friedman “With careful planning and exemplary teamwork, this successful IT migration is supporting NYP’s commitment to the highestquality care for our patients.” — Steven Herrmann, VP, Operations, NYP/Lower Manhattan Hospital A multidisciplinary team, many of the members shown here, helped ensure a successful IT systems migration at NYP/Lower Manhattan Hospital. JUNE/JULY 2014 7 NYPress What does I am NYP, the theme of this year’s Kick-Off, reflects the Hospital’s goal of creating a culture of personal ownership for the patient experience. It highlights the importance of each person’s role at NYP and the pride of being part of the amazing NYP team. Earlier this year, Dr. Robert Kelly, NYP’s President, asked staff to let him know what I am NYP means to them. He received many wonderful and very personal responses, and he has invited everyone to continue sharing their thoughts in photos, videos, or words. mean to you? “ For me, I am NYP means I am a physical representation of this amazing hospital and organization, 24/7. Being a part of NYP fills me with pride, which is reaffirmed by others who learn about where I work. It gives me the sense that we are doing something right. It just makes sense. I am NYP means that I’m always representing my hospital, co-workers, and patients. I am proud to work with this amazing group. We here at NYP demonstrate teamwork, support, and unyielding advocacy for one another and those we help daily. For these reasons and plenty more, I know NYP will continue to make a difference in the lives of so many. I am NYP and NYP is me. ” — Valin Ortiz, Nurse Attendant, NYP/Columbia (in photo) What does I am NYP mean to you? Send submissions to IamNYP@nyp.org. Include your work location and phone number. Selected submissions will be shared on the Infonet, on social media, and in NYPress. NYP Senior Leaders Recognize Teams Who Exemplify ‘I Am NYP’ A s part of NewYork-Presbyterian’s ongoing efforts to recognize excellence and achievement in improving the patient experience, senior leaders recently began “recognition rounding.” On a monthly basis, senior leaders have been visiting Hospital units to personally thank teams who exemplify I am NYP by making measurable improvements in the patient experience. Teams are selected based on unit and department Press Ganey patient satisfaction scores. 5 West at NYP/Weill Cornell and 9 Garden North at NYP/Columbia were among the first teams to be recognized. Both teams improved their patient satisfaction scores and achieved sustained excellence in hourly rounding. In the last three months, they met or exceeded NYP’s 90 percent target for patients responding “yes, the staff hourly rounded on me” on the survey. Congratulations to the staff on both of these units! They are just a few of the many staff at NewYork-Presbyterian who have embraced I am NYP and are working together to improve the care experience for our patients and families. In the coming months, senior leadership will be visiting more units to say “thank you.” NYPress 8 JUNE/JULY 2014 Dr. Cam Patterson, SVP and Chief Operating Officer, NYP/Weill Cornell, recognized the interdisciplinary team on 5 West, an inpatient step-down unit, for excellence in hourly rounding. Andria Castellanos, SVP and Chief Operating Officer, NYP/Columbia, thanked the staff on 9 Garden North, an inpatient behavioral health unit, for their achievement in hourly rounding. @NYP NEWS ABOUT PEOPLE, PLACES AND PROGRAMS AT NYP Dr. Yurt Awarded Greenberg Award for Distinguished Service Awards and Honors At its 12th Annual Gala in May, the Sarcoma Foundation of America honored Tomoaki Kato, MD, Surgical Director for Liver and Gastrointestinal Transplantation and Chief, Division of Abdominal Transplantation, NYP/ Columbia, with its 2014 Nobility in Science Award. The award honors individuals who have made outstanding advancements in the areas of sarcoma research and treatment. Dr. Kato was selected in recognition of his achievements in “ex vivo” transplant surgery, which entails the removal and re-implantation of as many as six abdominal organs. In an 18-hour surgery that was featured on the first season of ABC’s NY Med, Dr. Kato saved the life of one of the foundation’s board members by removing her abdominal organs, clearing them of the sarcoma, and replacing them back into her body. Colleagues, friends, and family members of Roger Yurt, MD, came out to the Plaza Hotel on June 5 to celebrate his threeplus decades of distinguished service to NewYork-Presbyterian/ Weill Cornell Medical Center at the 34th annual Maurice R. Greenberg Distinguished Service Award Dinner. As Director of the William Randolph Hearst Burn Center, one of the nation’s busiest burn centers, and Chief of Burn, Dr. Roger Yurt with Weill Cornell Medical College Dean Critical Care, and Trauma Surgery Dr. Laurie Glimcher and NYP CEO Dr. Steven J. Corwin (top); at NYP/Weill Cornell, Dr. Yurt Maurice R. Greenberg and Dr. Yurt (bottom). leads a team that has been at the forefront of research, prevention, and treatment of burn injuries. Over his career, Dr. Yurt has been recognized with numerous institutional, local, and national awards and honors. He has authored more than 100 original manuscripts and book chapters dealing with trauma, burns, and acute inflammatory response to injury, in addition to providing outstanding patient care. Since 1981, the Maurice R. Greenberg Distinguished Service Award, named for one of NYP/Weill Cornell’s most generous benefactors and former chairman of the Board of Trustees, has been presented to a senior member of the medical staff for exceptional and longstanding service. Dr. Corwin Recognized for Leadership by Modern Healthcare Steven Corwin, MD, CEO, has been ranked #17 on Modern Healthcare’s list of the 50 Most Influential Physician Executives and Leaders. The list honors physicians working in the healthcare industry who are deemed by their peers and an expert panel to be the most influential in terms of demonstrating leadership and impact. For the 10th annual list, Modern Healthcare editors selected 100 physician executives out of more than 2,600 nominations submitted by magazine readers. Fifty influential executives were then chosen based on readers’ votes and selections made by the magazine’s editors. Susan Mascitelli, RN, Senior Vice President, Patient Services, and Liaison to the NYP Board of Trustees, recently received the Distinguished Alumni Award in Administration from the Columbia University School of Nursing. The award is given to a Columbia Nursing alum who has contributed to a high-quality health care environment at their institution, has used creative approaches to positively influence health care both regionally and across the world; and has mentored others in facilitating the growth and future development of nurses within the profession. Ms. Mascitelli has served the Hospital for over 30 years in progressive levels of patient care and management in Nursing, Patient Services, and Administration. Alissa Rumsey, RD, CDN, CNSC, CSCS, Supervisor of Clinical Nutrition at NYP/Weill Cornell, has been appointed as a media spokesperson for the Academy of Nutrition and Dietetics. The academy’s nationwide volunteer spokesperson network consists of 30 registered dietitian nutritionists who conduct more than 3,000 nutrition and healthful eating interviews each year with the media. As registered dietitians, these spokespeople are food and nutrition experts. They have fulfilled specific educational requirements, completed a supervised practice program, and passed a registration examination, in addition to maintaining continuing education requirements for recertification. Ms. Rumsey’s areas of specialty include cardiovascular nutrition, diabetes, gastrointestinal nutrition, wellness, sports nutrition, and fitness. Brenda Sauer, RN, MA, CHAM, FHAM, Director, Patient Access, NYP/Weill Cornell, was recently named a fellow of the National Association of Healthcare Access Management (NAHAM). She joins a group of nationally recognized fellows who provide resources and knowledge to NAHAM, an organization that promotes best practices, standards, and subject matter expertise and provides networking, education, and certification opportunities. The NAHAM Fellowship Program selects members who have contributed to the patient access services profession in a significant and sustained manner, have presented at the annual NAHAM Conference within the past three years, and have been published in national publications. Ms. Sauer is a past president of the NAHAM Board of Directors and is the 2015 National Conference chair. JUNE/JULY 2014 9 NYPress @NYP NEWS ABOUT PEOPLE, PLACES AND PROGRAMS AT NYP Taking Pride in LGBT Health NYP Teen Patients Plan and Attend Prom The NYP/Ambulatory Care Network was a proud sponsor of this year’s annual festival and march celebrating equality for the lesbian, gay, bisexual, and transgender communities. More than 50 NYP staff and patients, along with their friends and family members, joined the NYP-sponsored group at the New York City PrideFest and Pride March on June 29, helping to promote the Center for Special Studies, the Comprehensive Health Program, Project STAY, and Project KISS – all HIV/AIDS prevention and treatment programs of the NYP/Ambulatory Care Network. NYP, the only hospital sponsor of this year’s events, also provided a dedicated ambulance on the day of the march. Seniors Strut Their Stuff at NYP/Allen Talent Show In May, NYP/Allen hosted its annual talent show in recognition of Older Americans Month and Nurses Week. About 25 performers, ranging in age from their late 60s to their 90s, entertained an audience of their family members and NYP employees with a diverse repertoire: Zumba, a cappella singing, poetry and short story readings, and a belly dancing – including a performance by an 86-year-old male belly dancer (in photo). The talent show was presented by HealthOutreach, a free program sponsored by NYP that promotes health and quality-of-life issues for people 60 years of age and over. Prom revelers at the NYP/Komansky (top) and NYP/MSCH (bottom) proms During prom season, NYP hosted two proms for teen patients and their guests for a night of glamour, celebration, dinner, and dancing. On May 3, teenagers in both inpatient and outpatient care, along with their guests, attended a prom in the Griffis Faculty Club, hosted by the Komansky Center for Children’s Health at NYP/Weill Cornell. Two weeks later, patients from the Morgan Stanley Children’s Hospital at NYP/Columbia and their guests got their own chance to celebrate and enjoy this rite of passage for American teenagers at a prom in the Wintergarden. Generous hairstylists, make-up artists, manicurists, and clothing retailers volunteered their services and donated products for both proms. To cap things off, a red carpet was set up and a limousine was parked outside the proms for photo opportunities. The celebrations were organized by interdisciplinary planning committees, working with each campus’s advisory group of teen patients who volunteer their time to make the Hospital a better place. In addition to an anonymous donor, many supporters helped make the proms possible, including Joseph Andreoli Jr., Gabriela Cadena, Cornucopia Flowers, Angelique Famulak, Men’s Wearhouse, and Stephanie and David Wolkoff – Dolce & Gabbana. COMPLIANCE HELPLINE To report fraud or violations of NYP’s Code of Conduct, call the Compliance HelpLine at 888-308-4435. Anonymous calls are accepted. NYPress 10 JUNE/JULY 2014 @NYP NEWS ABOUT PEOPLE, PLACES AND PROGRAMS AT NYP A Hero’s Send-Off for NYPD Officer Injured in Fire NYP and the New York Police Department recently gave Officer Rosa Rodriguez a celebratory sendoff from NYP/Weill Cornell after she spent six weeks being treated for serious injuries from a fire in Coney Island. Mayor Bill de Blasio, Police Commissioner William Bratton, and more than 100 police officers gathered in front of the main entrance to NYP/Weill Cornell to greet and honor Officer Rodriguez, who was joined by her children and members of her care team. The event also served as a tribute to Officer Rodriguez’s partner, Officer Dennis Guerra, who did not survive the incident. Officer Rodriguez received extensive treatment at the William Randolph Hearst Burn Center of NYP/Weill Cornell, and the NYPD has expressed immense gratitude and appreciation to NYP for the Dr. Robert Kelly (far left), NYC Police Commissioner William Bratton (third from left), NYC Mayor Bill de Blasio outstanding care. (second from right), and Dr. Palmer Bessey (far right) join Officer Rosa Rodriguez and her family. Dr. Roger Yurt and Dr. Palmer Bessey update the news media on Officer Rodriguez’s condition after she was discharged. Getting to Know You Ann Padmore Dietary Worker NYP/Lower Manhattan Hospital How long have you been working here? I’ve been working in Food and Nutrition Services for over 25 years. How did you end up here? I moved here from my home country of Guyana in the 1980s. I started out working in people’s homes, and then I became a nurse’s assistant. I liked working with patients, but I didn’t enjoy the actual tasks I was doing, so I eventually decided to get training as a dietary worker, and I’ve been doing this ever since. What does your job entail? As a dietary worker, I have to multitask. I do some cooking, catering, serving patients, working as a cashier… basically, I do little bit of everything! How has your experience at work changed since New York Downtown Hospital merged with NYP? Before we merged with NYP, I didn’t really get to work with patients that much. That’s changed a lot in the last two years, and now I get to see them almost every day. What does I am NYP mean to you? Getting to interact with patients, being able to help them out, and knowing that I am helping them – that is rewarding. It takes me back to what I liked about being a nurse’s assistant. You work with food so much here at NYP. Who does the cooking in your house? It’s still me! I really do love to cook. I cook a lot of West Indian food like curry, roti, catfish, and rice and beans. What’s your favorite part of your job? What do you like to do in your free time? I really love catering because I think it plays to my strengths. I like setting up a room, being at an event, and serving people. You get to see the results of the work you put into the event. I travel every chance I get. I’ve been all over the place: Jamaica, Saint Martin, Barbados, back to Guyana, and others. I really like to go on cruises and relax. JUNE/JULY 2014 11 NYPress Walk In Our Shoes “Cooking has always reminded me of a chemistry experiment. You measure the ingredients out exactly. But Maudlyn Christian throws into the pot a handful of this, a bit of that, a can of something else, and it turns out great. Obviously the secret ingredients are knowledge, pride in her creations, and affection for the patients who depend on her. Though it’s a production environment with a lot of mouths to feed, it still has the feel of ‘Mom’s kitchen.’ And I’m still envious of the patient satisfaction scores!” — Kevin Hammeran, SVP and COO, NYP/MSCH and Sloane Hospital for Women NYP senior leaders and managers recently participated in the Walk In Our Shoes program, shadowing staff in Environmental Services, Food and Nutrition, Linen Services, Mail Services, and Patient Escort at NYP’s six campuses to see firsthand the invaluable contributions of Support Services staff to the Hospital and our patients. 1 Michael Fosina, SVP and COO, NYP/ Lower Manhattan, and Joseph Primus, Patient Escort, NYP/Lower Manhattan 2 Susan Hernandez, Environmental Services, NYP/MSCH, and Anand Joshi, VP, Procurement and Strategic Sourcing 3 Donna Tinling-Solages, Director of Nursing, NYP/Allen, and Yovanni Gil, Mail Services, NYP/Allen 4 Dr. Anthony Gagliardi, VP and Associate Chief Medical Officer, NYP/Lower Manhattan, with Resabdaye Corley and Khemraji Narine, Environmental Services, NYP/Lower Manhattan 5 Steven Herrmann, VP, Operations, “We talk a lot about the patient experience. It was inspiring to see first-hand how a simple ‘Good morning’ or a friendly smile can have such a positive impact on a patient. It was a pleasure to serve breakfast alongside Adriana Pagan at NYP/Westchester. She was a great reminder that We Put Patients First is more than a motto – it is the foundation of outstanding care and who we are as a hospital.” — John Haley, VP, Development NYPress 12 JUNE/JULY 2014 NYP/Lower Manhattan, and Deborah Delgado, Patient Escort, NYP/Lower Manhattan 6 Christopher Brennan, Acting VP, Facilities Design and Construction, and Priscilla Oller, Patient Escort, NYP/Columbia 7 Farida Cheddie, Director of Finance, and Gregorio Velez, Food and Nutrition, NYP/Weill Cornell 8 Adriana Pagan, Food and Nutrition, NYP/Westchester, and John Haley, VP, Development NYP/Weill Cornell is offering a new lung cancer screening program for those at risk for developing the disease. The program uses low-dose CT scans to detect cancer in its earliest stages, giving patients a significantly A lung CT scan shows a tumor in its better chance to survive early stages. the disease. For many years, doctors relied on chest X-rays to identify tumors, but their limited sensitivity and clarity made diagnosis difficult as symptoms of lung cancer usually do not appear until the disease is in an advanced stage. In 2011, the National Cancer Institute’s National Lung Screening Trial established low-dose helical CT as the first validated screening test that can reduce lung cancer mortality. As a result, new U.S. Preventive Services Task Force guidelines recommend annual screening in certain former and current smokers. Screening may also be appropriate for individuals who are otherwise at high risk for lung cancer, such as individuals with a first-degree relative diagnosed with lung cancer at an early age. The program can provide an individualized risk assessment to guide decision-making about undergoing screening. The exam and low-dose CT scan take only a few minutes, and results are reviewed and shared with the patient by a team that includes pulmonologists, oncologists, and radiologists. The program, led by interventional radiologist Bradley Pua, MD, incorporates a variety of services aimed at preventing and treating cancer, including smoking cessation counseling, support groups, and follow-up services for treatment. It May Take Guts to Cure Diabetes By switching off a single gene, scientists at Columbia’s Naomi Berrie Diabetes Center have converted human gastrointestinal cells into insulin-producing cells, demonstrating in principle that a drug could retrain cells inside a person’s GI tract to produce insulin. The research was reported in Nature Communications. “People have been talking about turning one cell into another for a long time, but until now we hadn’t gotten to the point of creating a fully functional insulin-producing cell by the manipulation of a single target,” said the study’s senior author, Domenico Accili, MD, from NYP/Columbia. The finding raises the possibility that cells lost in type 1 diabetes may be more easily replaced through the reeducation of existing cells than through the transplantation of new cells created from embryonic or adult stem cells. For nearly two decades, researchers have been trying to make surrogate insulinproducing cells for patients with type 1 diabetes, in which the body’s natural insulinproducing cells are destroyed by the immune system. Although insulin-producing cells can now be made in the lab from stem cells, these cells do not yet have all the functions of naturally occurring cells. This has led some researchers to try to transform existing cells in a patient into insulin-producers. Previous work by Dr. Accili’s lab had shown that mouse intestinal cells can be transformed into insulin-producing cells; the current study shows that this technique also works in human cells. The researchers were able to teach human gut cells to make insulin in response to physiological circumstances by deactivating the cells’ FOXO1 gene. Dr. Accili and postdoctoral fellow Ryotaro Bouchi first created a tissue model of the human intestine with human pluripotent stem cells. Through genetic engineering, they then deactivated any functioning FOXO1 inside the intestinal cells. After seven days, some of the cells started releasing insulin and, equally important, only in response to glucose. The key now will be finding a drug that can inhibit FOXO1 in the GI cells; Dr. Accili is now looking for suitable compounds. “This work provides a new research tool for investigating the basic biology underlying the important relationships between the gut and insulin-producing cells, as well as a clear indication of the potential clinical utilHuman GI cells from patients were engiity of stem cell-based approaches to diabeneered to express insulin (fluorescent tes,” said co-author Rudolph L. Leibel, MD. green) in the lab. Image by CUMC New Program at NYP/Weill Cornell to Detect Early Lung Cancer New Appointments Two New Division Directors at NYP/Komansky Dr. Levine Named Head of Orthopedic Surgery NYP/Columbia Eduardo Perelstein, MD, has been named Director of the Division of Pediatric Nephrology at NYP/Komansky Center for Children’s Health. Dr. Perelstein, who joined NYP/Weill Cornell in 1990, brings more than 35 years of clinical and administrative experience to his new position. He is an expert in the diagnosis and management of kidney diseases in children, including end-stage kidney disease requiring dialysis or kidney transplantation. He also cares for children with high blood pressure as well as fluid and electrolyte disorders. Dr. Perelstein is a leader and expert on quality and safety and chairs committees charged with medication safety and other safety issues. William Levine, MD, has been named Chair of the Department of Orthopedic Surgery and Orthopedic Surgeon-in-Chief at NYP/Columbia. Dr. Levine succeeds Louis U. Bigliani, MD, who retired as chair after leading the department for the past 16 years, during which time the department doubled in size and significantly expanded both its research and clinical programs. Dr. Levine is a clinician, scholar, and teacher who has served in numerous leadership roles since joining NYP/Columbia in 1998. Most recently, he has been the department’s Vice Chair for Education, Director of its residency and fellowship programs, Chief of the shoulder service, and Co-director of the Center for Shoulder, Elbow & Sports Medicine. Christopher Cunniff, MD, has been named Director of the Division of Medical Genetics at NYP/Komansky Center for Children’s Health. With 25 years of experience in pediatrics and genetics, Dr. Cunniff will oversee an individualized array of genetic services including preconception and prenatal evaluations, medical genetic evaluation and testing for pediatric patients and continuity of care for patients with medical conditions. Previously, Dr. Cunniff served as chief of medical and molecular genetics at the University of Arizona College of Medicine and co-medical director of the Children’s Clinics for Rehabilitative Services in Tucson, Arizona. As a former tennis professional and starting goalie for Stanford University’s varsity hockey team, Dr. Levine brings a passionate interest in sports medicine to his patients. He is Columbia University’s head team physician and has been named a Top Doctor in Sports Medicine by Castle Connolly and New York magazine, as well as one of the top 25 shoulder surgeons in the United States by Orthopedics This Week. Dr. Levine is a member of the American Orthopaedic Association executive committee and a board member of the American Board of Orthopaedic Surgery. He also serves as deputy editor of the Shoulder and Elbow section of the Journal of the American Academy of Orthopaedic Surgeons. After receiving his BA in human biology from Stanford University and an MD from Case Western Reserve University School of Medicine, Dr. Levine completed his residency in orthopedic surgery at New England Medical Center/Tufts University Medical School and fellowships in shoulder surgery at NYP/Columbia and in sports medicine at the University of Maryland. JUNE/JULY 2014 13 NYPress NYPromotions Human Resources reports the following promotions as of May 31. Month #9: Discharging Patients A safe discharge process starts at admission. There are opportunities throughout a patient’s stay to ensure the patient and his or her loved ones and care partners are prepared mentally, physically, and emotionally for the care the patient will need when he or she leaves the hospital. The keys to successful discharges are repetition and teach-back. This month, meet with your teams and focus on your discharge process. Think about opportunities you have to engage in discharge conversations earlier in the stay and consider not only what is discussed but also who is present. Are you using the Patient and Visitor Guide Book and discharge checklist? Do the patient and the care partner seem to understand what is being asked of them? Be sure to reference the We Put Patients First Manager’s In-Service Guide on safely discharging patients and review the daily huddle messages with your team. Alyssa Wynn Yonell Bonilla Tania Teran Nahyra Lanzo-Espinosa Caleb Zeringue NYP/ACN Kimberly Altman Christina Dionisio Sasha-Gaye Palmer Emergency Room Technician, Psychiatric ED NYP/WEILL CORNELL Christopher Amorosa Sarah Joseph Patient Care Director, Operating Rooms Senior Social Worker, Broadway Practice NYP/ACN Senior Clinical Nutritionist, Cystic Fibrosis NYPress 14 JUNE/JULY 2014 ICU Technician, Bone Marrow Transplant Unit NYP/Columbia Lactation Specialist, 4B NYP/Lower Manhattan Information Systems Programming Specialist - IS, IT Corporate Systems Gina Edmond Kenya Robinson Catherina Burns Telemetry Technician, Telemetry Psychologist - PhD, Center for Community Health & Education Program Director, Nursing Informatics Telemetry Technician, Telemetry Kathleen Ryan Jessica DeShazo Arline Guzman Senior Clinical Nutritionist, Nutrition Wellness and Associates in Internal Medicine Programmer Analyst III Information Services, Ambulatory Electronic Health Records Senior Clinical Nutritionist, Clinical Nutrition Services Alyssa Wynn Yvette Hernandez Nurse Coordinator, Milstein and Harkness Nursing Support Senior Social Worker, Broadway Practice Health Information Management Coordinator, Health Information Management Christine Segarra-Velez Global Services Manager, Global Services NYP/ALLEN Yonell Bonilla Danielle Klein Angelica Regina Silva Senior Clinical Nutritionist, Clinical Clinical Nutrition Services Staff Nurse, 7HN Surgical Telemetry Joseph Licci Tania Teran Quality Management Specialist, Regulatory and Quality Information Management ICU Technician, Bone Marrow Transplant Unit Edward Cortez Jennifer Lindner NYP/LOWER MANHATTAN Christine Henry Jessica Dowd Inventory Control Clerk, Receiving/Delivery Tania Hodgson Patient Care Director, Operating Room William Lake Patient Care Associate, 2FE Medical Specialty Gena Seraita Senior Clinical Nutritionist, Clinical Nutrition Services NYP/COLUMBIA Nawar Alzubaidy Andrea Gray Senior Clinical Nutritionist, Clinical Nutrition Services Garry Magat Lab Technologist II, Hematology Core Lab, Clinical Labs Melissa McCormack Senior Clinical Nutritionist, Clinical Nutrition Services Kenia Mendez Christine Saint-Cyr Planner/Scheduler, Plant Services Administration Courtney Jadidian Radiologist Assistant, Diagnostic Radiology Nahyra Lanzo-Espinosa Lactation Specialist, 4B Patient Global Services Coordinator, Global Services Emergency Room Technician, Psychiatric ED Regwana Arin Maureen Musatto NYP/MSCH Ishoma John-Peters Lab Services Supervisor, Chemistry Core Lab, Clinical Labs Clinical Nurse II, 8GS Neuroscience ICU Patient Care Director, Perioperative Services Shaneece Norris Carmen Nicasio Kevin Brumit Lab Services Supervisor, Chemistry Testing, Clinical Labs Certified Medical Assistant, Diagnostic Imaging Mary O’Hara Flerida Noyola Senior Clinical Nutritionist, Outpatient Transplant Program Certified CT Technologist, X-Ray Garry Magat Flerida Noyola Business Administration Manager, Cardiology Sabrena Butcher Clinical Nurse III, Cardiothoracic Surgery Tania Hodgson Each month, the Hospital focuses on one of the in-service guides and topics from NYP Leadership Boot Camp. Ultimately, using these guides will help ensure NYP provides every patient and family member with an amazing experience. Inventory Control Clerk, Receiving/Delivery NYP/Allen Patient Care Director, Operating Room NYP/Allen Lab Technologist II, Hematology Core Lab, Clinical Labs NYP/Columbia Certified CT Technologist, X-Ray NYP/MSCH Adanna Babb Staff Nurse-RN, 2N Transplant NYP/Weill Cornell Purchasing Coordinator, Real Estate Shelly Mason Nurse Educator, Perioperative Services Patient Registrar, Admitting Headley May Diana Beckner Information Systems Programming Specialist - IS, IT Corporate Systems Patient Services Coordinator, Client Relations Michele Berko-Field Senior Major Gifts Officer, Development Jill Burton Patient Care Director, 4W Cardiac Critical Care Vanessa Chernes-Rosado Global Patient Services Coordinator, Global Services Programmer Analyst II - IT Corporate Systems Nurse Educator, Maternal Health and NICU Uvannie Enriquez Patient Care Director, Dialysis Vladimir Farber Biomedical Technician III, Biomedical Engineering Katrin Griswold Programmer Analyst II - IT Corporate Systems Jewel Harry-Rowe Transfer Access Clinical Coordinator, Transfer Call Center Susan Hom Tara Oliveri Transfer Access Clinical Coordinator, Transfer Call Center Wiha Powell Administrative Assistant, Legal Affairs and Risk Management Kyle Sullivan Accountant, Accounting Christine Tapper Emergency Department Technician, Critical Care/Emergency Department Genevieve Tavares Cross-Sectional Radiological Specialist, Radiology-CT Zoey Whitaker Staff Nurse-RN, 10C Oncology Caleb Zeringue Staff Nurse-RN, 2N Transplant NYP/WESTCHESTER Lisa Ortiz Senior Credentialed Alcoholism and Substance Abuse Counselor, Nursing Float Information Systems Manager, IT Corporate Systems Janel Joaquin Transplant Coordinator, Bone Marrow Transplant Vladimir Farber Biomedical Technician III, Biomedical Engineering NYP/Weill Cornell If you know of any promotions that have been omitted, call Human Resources at: 212-746-1448 (NYP/Weill Cornell); 212-305-5625 (NYP/Columbia). Lisa Ortiz Senior Credentialed Alcoholism and Substance Abuse Counselor, Nursing Float, NYP/Westchester green pages Benefits Corner TSA PLAN FEE REDUCTION To offset costs related to the operation of the Tax Sheltered Annuity (TSA) Plan, all plan participants are charged small fees on their accounts. Effective June 1, 2014, the annual administrative fees have been reduced from 0.27% to 0.19%. In addition, based on any rebate specific to your investments, your account may reflect an annual administrative expense less than 0.19%. VOLUNTARY BENEFITS The annual Voluntary Benefits campaign for Universal Life, Critical Illness and ShortTerm Disability is now through August 29. During this period, you can enroll for the first time, or if you already enrolled, review existing policies and make changes to your current plan. Please review your options to make sure you have the plan and benefits that best fit your needs. Enrollment Counselors will be onsite to assist you. To schedule an appointment, call 800-229-5129, ext. 204 or email nyp@efpnow.com. ENHANCED NYP TSA 403(b) PLAN WEBSITE NOW AVAILABLE NYP’s enhanced website for the TSA 403(b) Plan is available at nyp.trsretire.com. Developed by NYP’s Retirement Services Department in collaboration with Transamerica, our TSA 403(b) plan administrator, the redesigned website offers access to a library of planning tools and resources to Plan, Save, and Retire. This website will assist employees to better plan for retirement. If you have any questions regarding retirement, please contact the NYP Benefits Service Center at 212-297-5771 or retirement@nyp.org. BENEFIT CHANGES DURING THE YEAR If you or an NYP benefit-eligible family member has experienced a qualifying event, you are allowed by the IRS to make changes to your benefits selections before the next Annual Enrollment period. These qualifying events are: marriage; divorce or legal separation; change in spouse’s employment or loss/gain of spouse’s medical coverage; change in domestic partner’s employment which results in loss/gain of domestic partner’s benefit coverage; birth or legal adoption of a child; dependent satisfies dependent eligibility; and dependent ceases to satisfy dependent eligibility. To make the change, you will need to complete a Qualifying Life Event Form, which can be found on the Employees page of the Infonet under Benefits Forms. Please be sure to submit the form to the Benefits Service Center within 31 days of the event date. If you do not notify the Benefit Service Center within 31 days, you will not be able to modify your coverage until the next annual enrollment period. GREEN PAGES CONTACT INFORMATION Benefits Corner: 212-297-5771, BenefitsBridge@nyp.org Employee Activities: 212-746-5615, activities@nyp.org Other Green Pages News: hrweb@nyp.org Employee Activities AWARDS & RECOGNITION We are excited to announce that the Amazing People recognition program is now offering more ways to acknowledge staff. Effective immediately, staff can now use Applaud a Teammate to recognize the efforts of a staff member at any of the Hospital’s six campuses. To recognize your co-worker, access the Applaud a Teammate section through the Recognition Center tab on the Amazing People platform. DISCOUNT TICKETS FOR SPORTS, THEATER, AND FAMILY ENTERTAINMENT Plum Benefits and TicketsatWork have merged, and NYP employees can take advantage of more offers and entertainment. You can enjoy savings of up to 60% on over 80,000 offers. Perks include: • New website with better navigation as well as more entertainment and travel options to destinations nationwide. • New products and special offers including rental cars, parking, movie tickets, theme parks nationwide, Las Vegas shows and more. Use your current Plum Benefits account information to log in if you are already a member. If you are not a member and would like to sign up, visit www.plumbenefits.com and use your NYP email address. You can also use your personal email if you include your corporate access code, which can be obtained by calling 212-660-1888. If you need assistance, contact the customer service team at 212-660-1888 or contact@plumbenefits.com. For a complete list of discounts, go to the Infonet Employees page and click on Discounts & Perks under Quick Links. MOVIE TICKETS Discounted AMC movie tickets can be purchased in the Gift Shops at NYP/Weill Cornell, NYP/Columbia, NYP/MSCH, and NYP/Allen. If you have any questions, please email activities@nyp.org. EMPLOYEE DISCOUNTS Bronx Zoo, Central Park Zoo and New York Aquarium NYP employees receive a 20% discount on individual tickets to the Bronx Zoo, Central Park Zoo and the New York Aquarium. To purchase discounted tickets, visit tickets.wcs.org and enter NY Presbyterian Hospital under the store name. Also, you can save up to 30% on an NYC WildPass, which includes admission to all three parks. Each ticket is valid for one visit per park now through November 2, 2014. The offer is available online only at wcs.org/wildpass. No code is necessary. Six Flags Great Adventure/Safari and Hurricane Harbor NYP employees receive a discount when purchasing tickets online for Six Flags Great Adventure. You can save up to $28 on the Main Gate price for the Theme/Safari ticket and up to $13 on Hurricane Harbor Water Park tickets. Log on to www.sixflags.com/partnerlogin and enter the user name NYPHGA and the password SixFlags1. Verizon Wireless NYP employees can receive a 22% discount on their Verizon Wireless monthly access charge on new and existing accounts. You can also receive 25% off eligible Verizon Wireless accessories. Register your personal wireless for a new discount or sign up as a new customer at verizonwireless.com/discounts. YogaWorks YogaWorks is offering a preferred rate through August 31, 2014, to NYP employees for monthly unlimited yoga classes at all levels from beginner to advanced. In addition, YogaWorks offers mindful fitness classes such as BarWorks, SculptWorks and Pilates Mat. Rates are $105 monthly at the Soho location, $95 monthly at the Upper West Side, Upper East Side, Union Square, Westchester and Brooklyn locations, and $120 for unlimited access to all YogaWorks locations. To receive the preferred rate, employees must show a valid NYP ID. Contact Angela Getter at angelag@yogaworks.com for more information. Crunch Fitness Crunch Fitness is offering reduced monthly memberships rates and no enrollment fee for NYP employees who join by July 31, 2014. Monthly rates are $79.99 for all access or $74.99 for one club access (regularly $102.99). The enrollment fee (regularly $249.99) will be waived. Stop by any club and present your Hospital ID to receive this discount or to obtain 5 free workouts (some restrictions apply). For more information, please contact Amy Hart, Corporate Account Executive at amy.hart@crunch.com. JUNE/JULY 2014 15 NYPress Airs Thursdays at 10 p.m. Summer 2014 Watch online: abc.com/nymed • Join the conversation: #NYMED For this second season of NY Med, an ABC News crew spent a year filming the 24/7 action at NYP, interviewing patients, family members, physicians, and nurses in our emergency rooms, operating rooms, doctors’ offices, and waiting areas. The result is an extraordinary blend of dramatic and poignant medical stories, told through the voices of patients and loved ones who are facing major life challenges and the medical professionals who make up the close-knit family at NYP. “NY Med is back on the air with more white-knuckle looks at medical emergencies” ­— New York Daily News “This is one of TV’s best-produced and surely one of its best-intentioned reality shows…” ­— USA Today “…Perhaps the most fully evolved species roaming the summer landscape is the absorbing NY Med…” ­— Forbes.com NYPress 16 JUNE/JULY 2014