SoundPoint IP 501 User Guide SIP 3.0

® SoundPoint IP 500/501 SIP User Guide SoundPoint® IP 500/501 SIP 3.0 Sel Conference Transfer Del Call Lists Speed Dia l 1 Time & D ate 2 ABC 4 Redial 7 PQRS * DEF 5 GHI JKL 8 TUV 0 OPER Menu 3 6 MNO Voice Ma il Do Not Dis turb 9 WXYZ # Hold December, 2007 USER GUIDE Forward Contents Introduction................................................ 1 Parts List.................................................... 1 Installing SoundPoint® IP 500/501 SIP........... 2 Connecting Network and Power Source.................................2 Connecting the Handset and Optional Headset.....................3 Attaching the Base..................................................................3 Features..................................................... 4 Key Descriptions.......................................... 5 Using SoundPoint® IP 500/501 SIP................ 6 Placing a Call . .......................................................................6 Answering a Call.....................................................................7 Call Hold and Resume............................................................7 Multiple Calls on Hold.............................................................7 Microphone Mute....................................................................8 General Key Use....................................................................8 Local Conferencing.................................................................8 Splitting a Conference............................................................8 Transferring a Call..................................................................9 Call Timer................................................................................9 Ending a Call..........................................................................9 Redial......................................................................................9 Call Forwarding.....................................................................10 Volume Adjustment...............................................................10 Do Not Disturb...................................................................... 11 Time and Date...................................................................... 11 Headset Memory Mode........................................................ 11 Headset Hookswitch............................................................. 11 Display Contrast...................................................................12 Ring Type..............................................................................12 Call Lists...............................................................................12 Contact Directory..................................................................13 Speed Dial............................................................................15 Multiple Lines........................................................................16 Multiple Keys Per Line..........................................................16 Multiple Call Appearances....................................................16 Shared Lines.........................................................................17 Voicemail..............................................................................17 Distinctive Ringing / Call Treatment......................................18 Multilingual Support (Localization)........................................18 Phone Reboot.......................................................................18 Optional Features...................................... 19 Text Messaging.....................................................................19 Presence / Status / Buddy Lists............................................19 Troubleshooting......................................... 21 Safety and Compliance................................ 22 Part 15 Rules........................................................................22 Class B Digital Device or Peripheral.....................................22 Modifications.........................................................................23 Installation Instructions.........................................................23 Plug Acts as Disconnect Device...........................................23 Industry Canada (IC)............................................................23 CE and VCCI Mark...............................................................23 Polycom Limited Warranty and Limitation Liability............................... 23 Exclusions................................................. 24 Warranty Exclusive..................................... 24 Service Agreements.................................... 24 Limitations of Liability................................ 25 Disclaimer................................................. 25 Governing Law.......................................... 25 Copyright Notice........................................ 25 Introduction Thank you for choosing the SoundPoint® IP 500/501 SIP, a full-duplex, handsfree phone. This unit provides business telephony features and functions such as Multiple Call Appearances, Call Hold, Transfer, and Conference over an IP network. In this User Guide, you will find everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your SoundPoint® IP 500/501 SIP phone. As well, be sure to read the Parts List, and the Safety Notices section in this guide before you set up and use the SoundPoint® IP 500/501 SIP phone. Parts List The following items are included in your SoundPoint® IP 500/501 SIP package. Check this list before installation to ensure that you have received each item. If you are missing any items, please contact your system administrator. Polycom SoundPoint® IP 500/501 SIP Power Adapter (specification varies according to country) Sel Sel Del Directories Applications Menu Call Lists Conference 1 4 GHI Transfer GHI Redial 77 PQRS PQRS * 2 ABC ABC 5 3 DEF DEF 6 JKL MNO JKL MNO 88 99 TUV WXYZ TUV WXYZ 0 # OPER Messages Do Not Disturb For SoundPoint® 501, the power adapter is not included in the PoE bundle. See your system administrator if you require one. Hold OPER Handset & Handset Cord Phone Base Quick Start Guide Network / Power Cable Installing SoundPoint® IP 500/501 SIP The SoundPoint® IP 500/501 SIP User Guide includes regulatory compliance information that your system administrator should review can also be found at http://www.polycom.com. This section provides basic installation instructions and information for obtaining the best performance with the SoundPoint® IP 500/501 SIP phone. If you require additional information or assistance with your new phone, please contact your system administrator. Connecting Network and Power Source AC Power Option Connect the keyed end of the supplied Network Cable to the LAN jack on the phone, and connect the shorter end to the Network (LAN) port. Connect the DC plug of the AC wall adapter into the supplied LAN cable as shown. LAN Power over Ethernet (PoE) Option Using an Inline Power Cable (optional accessory from Polycom), the phone can be alternately powered from a Power over Ethernet (PoE) compliant switch or hub. Inline Power Cables exist for both IEEE 802.3af and Cisco pre-standard PoE options. Plug the keyed end of the Inline Power Cable into the LAN jack on the phone and the other end to an available port on the POE switch or hub. Cisco™Catalyst™ In-Line Power Switch LAN PC PC HEADSET HANDSET HEADSET HANDSET Cisco™ In-Line Power Cable (Part No. 2200-11014-002 Rev A) IEEE 802.3af compliant In-Line Power switch OR IEEE 802.3af In-Line Power Cable (Part No. 2200-11077-002 Rev A) Connecting the Handset and Optional Headset 1. Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone. 2. Connect the headset (optional accessory) to the headset jack on the back of the phone. (Optional) For information on headsets, please visit www.polycom.com and choose the Support link. LAN PC HEADSET HANDSET Attaching the Base 1. Place all cords in the recessed area above the modular jacks as shown. 2. Align the two protrusions on the bracket with their corresponding holes in the phone and snap them together to lock the base to the phone. Features Line/Speed Dial Keys Use these keys to activate up to three lines or speed dials that can be assigned to your phone. Display Control Keys Speakerphone Microphone Mute Use the arrow keys to scroll through the displayed information. Use the Sel key to select a field of displayed data and the Del key to delete it. Sel Sel Headset Del Directories Feature Keys Applications Access important features using these keys. Call Lists Menu 1 Conference 4 GHI Transfer GHI 77 Redial Dial Pad These 12 keys provide the 10 digits, the 26 alphabetic characters, and special characters available in context sensitive applications. 2 ABC 3 DEF ABC DEF JKL 5 MNO JKL MNO 88 Do Not Disturb 6 99 PQRS TUV WXYZ PQRS TUV WXYZ * OPER 0 # Hold The screen will display labels for these keys, to identify their contextsensitive functions. Hold OPER Volume Keys Use these to adjust the volume of the handset, headset, speaker, and ringer. Hookswitch Indicator This will alert you to incoming calls, new Sel messages, and other Sel events. Speaker For ringer and hands-free audio output. Soft Keys Messages Del Directories Graphic Display Applications Call Lists 1 Conference 4 GHI Transfer Redial 2 ABC 3 DEF ABC DEF JKL 5 MNO 6 GHI JKL MNO PQRS 77 TUV PQRS 88 WXYZ TUV WXYZ * OPER 0 # 99 Menu Shows information about Messagescalls, messages, soft keys, time, date, Do Not Disturb and other relevant data. Hold OPER Hands-free Microphone This works best when the phone is placed on a hard, flat surface. Key Descriptions Feature Key Description Allows for hands-free communication during calls. Sel Sel Sel Sel Sel Sel Mutes audio transmission locally during calls. Directories Directories Directories Applications Applications Sel Applications Sel Call Lists DirectoriesCall Lists Directories DirectoriesCall Lists Directories Directories Directories Conference Conference Applications Applications Applications Del Applications Conference Applications Applications Transfer Directories Call Lists Transfer Call Call Lists Lists Call Lists Sel Transfer Sel Call Lists Lists Call Redial Menu Redial Applications Conference Conference Conference Conference Redial Conference Conference Messages Call Lists Transfer Transfer Transfer Transfer Del Transfer Sel Transfer Sel Transfer Menu Sel Sel Del Hold Redial Messages 2 Hold Do NotABC Disturb 5 77 Directories Applications 2 ABC ABC 5 JKL JKL 88 Call DEF Lists 3 DEF Conference 6 MNO Transfer MNO 99 TUV WXYZ TUV WXYZ 0 # OPER OPER Redial 88 Hold TUV Del 0 3 DEF MNO MNO MNO MNO MNO OPERMNO Do Not Disturb ABC 2 OPERDEF PQRS PQRS PQRS PQRS PQRS PQRS TUV TUV TUV TUV TUV TUV WXYZ WXYZ WXYZ WXYZ WXYZ WXYZ GHI JKL MNO Messages Messages Messages Hold Messages Messages Messages Hold Menu Do Not DisturbHold Do Do Not Not Disturb Disturb Do Not Disturb Do Not Disturb Do Not Disturb Messages Hold Hold Hold Hold Do Not Disturb Hold Hold TUV WXYZ Hold 0 OPER Select and Delete controls for options and text within local menus. Messages DEF MNO Do Not Disturb 99 Scrolling of lists and control of text/number entry on display. Sel Sel WXYZ # ABC 3 DEF DEF 5 6 GHI Messages JKL MNO Hold Dial 88 99 77 Pad PQRS TUV WXYZ Hold 0 # *Do Not Disturb OPER PQRS OPER WXYZ WXYZ Menu OPER GHI JKL JKL JKL JKL JKL JKL WXYZ Access local and server features. OPERMenu Do Not Disturb 4 DEF DEF DEF DEF DEF TUVDEF TUV MNO MNO Del WXYZ Messages 1 TUV GHI GHI GHI GHI GHI GHI MNO JKL JKL ABC PQRS ABC ABC ABC ABC PQRSABC PQRS DEF DEF Place/receive text and voice messages. Del Menu JKL GHI GHI MNO PQRS TUV Messages * GHI * 6 JKL GHIMenu JKL PQRS ABC ABC TUV WXYZincoming calls to your Voice Mail (if CancelsPQRS ringing and directs Sel Sel OPER supported). # Messages Sel Del ABC Sel Sel Sel 2 3 1 1 ABC2 DEF3 1 2 3 Access to applications.ABC DEF 4 5ABC 6DEF GHI4 JKL5 Access to Missed, Received 4 Placed 5 andMNO 66 calls. GHI JKL MNO 11 77GHI22 88JKL33 99MNO 1 PQRS 3 WXYZ999 TUV8 7ABC ABC DEF Allows setup of7 a23-way local ABC DEF conference. DEF 888DEF ABC DEF WXYZ 77ABC 9 ABC DEF PQRS TUV 44 *PQRS55 0TUV66 #WXYZ TransferGHI call toMNO third party. OPER 4of current GHI JKL GHI JKL MNO *JKL GHI JKL MNO 00MNO 25 OPER 36 ## GHI JKL MNO 1 * GHI JKL MNO OPER ABC DEF 88 party 99from the phone. 777connected Dials last 8 PQRS TUV WXYZ 7 8 PQRS TUV WXYZ PQRS TUV WXYZ PQRS TUV WXYZ 5 WXYZ 699 PQRS TUV WXYZ 4 TUV PQRS JKL ##in# Hold state. 000 callMNO Places current ***GHI active OPER 0 OPER OPER 88 99 OPER 77 OPER OPER PQRS Messages Sel Sel Hold Menu Do Not Disturb GHI ABC Access to local directories andDEFcall lists. Menu Menu Del Sel Menu Sel Del Del Del Del Messages Del Messages Messages Do Not Disturb MenuDo Not Disturb Menu Menu Del Do Not Disturb Menu Menu Menu OPER OPER OPER OPER OPER OPER Do Not Disturb Menu Del 4 Line or Speed Dial keys. ABC Do Not Disturb Conference Redial Redial Redial Redial Redial Redial 1 Del conAllows users to place and receive calls through an optionally Del Sel Sel Sel Sel Sel Sel Del Sel Sel nected headset. Sel Sel Sel JKL MNO TUV WXYZ Del Hold Soft keys to select from various context-sensitive options. Menu Messages Volume keys to adjusts audio and ringer volume. Do Not Disturb General dialing and alphanumeric entry (incl. special characters). Hold OPER Using SoundPoint® IP 500/501 SIP Placing a Call During a call, you can alternate between handset, headset, or hands-free modes by pressing the or keys, or picking up Conference Directories the handset. Using the Handset: 1. To obtain dial tone, pick up the handset. 2. Dial the desired number. Services Using Hands-Free Speakerphone Mode: Call Lists Conference Directories 1. With the handset on-hook, press any as1 Buddy Status Services If “Handsfree mode disabled” signed line key, , or NewCall to obtain appears on the graphic display dial tone. 4 My Status Lists after you pressCallthe speakerphoneGHI 2. Dial the desired number. 2 1. With the optional headset connected, Services press any assigned line key, , or NewCall to obtain dial tone. Conference Directories Call Lists 2. Dial the desired number. You also have the option to dial directly from the dial pad without first getting dial tone. Simply Call Lists My Status enter the number then lift the handset, press the Dial soft key, or press the or keys. Buddy Status Redial Conference Directories Sel In all cases, the active call will appear on the Services My Status display showing call duration and destination. Call Lists Directories Services Conference Redial Hold Conference Directories RedialDel Buddy Status Services 2 DEF GHI 5 MNO JKL PQRS TUV WXYZ 4 6 PQRS Sel ABC 3 JKL MNO OPER PQRS ABC TUV DEF 1 4 2 3 ABC DEF ABC DEF 5 MNO JKL Do Not Disturb Buddy Status 6 My Status 99 Redial GHI JKL MNO 77 TUV 88 WXYZ PQRS GHI Redial PQRS TUV WXYZ * OPER 0 # 77 PQRS PQRS Hold OPER * JKL MNOABC 1 2 88 99ABC TUV WXYZ 4 5 0GHI #JKL OPER 77 88 TUV GHI WXYZ JKL OPER * 3 DEF DEF 6 MNO M Do DEF Del DEF Sel 6 Menu MNO 99 WXYZ Del Messages 0 Menu Messages OPER Hold Do Not Distu MNO 99 PQRS TUV WXYZ PQRS TUV WXYZ * OPER 0 # OPER # * 1 MNO 2 77 88 99 ABC PQRS TUV WXYZ 4 5 GHI # JKL 0 * OPER 88 7 1 2 3 7 PQRS TUV GHI WX OPER 3 JKL 99 WX GHI DEF ABC GHI MN TUV To obtain the IP address of your phone, press Menu followed byABCStatus,DEFPlatform and Phone.WXYZ Do Not Disturb OPER GHI JKL MNO The IP address is listed together My with phone information. 4 5 6 Statusother Call Lists Messages # GHI Transfer 1 ABC 6 MN PQRS See also Headset Memory Mode. Services Buddy Status * Redial DE 5 JKL 1 88 TUV 4 0GHI OPER 77 JKL key, your administrator PQRS Redial system Buddy Status 77 has disabled the speakerphone on PQRS your phone. My Status Conference Directories DE ABC GHI Using the Headset: 3 ABC Hold 1 4 HI Answering a Call Using the Handset: Pick up the handset. Using Hands-Free Speakerphone Mode: Press or with the handset on hook Sel Sel If “Handsfree mode disabled” appears press the line key ( ) opposite the on the graphic display after you press incoming call, or the Answer soft key . Sel Using the Headset: Conference Directories Del Call Lists DEF ABC DEF GHI JKL MNO 77 TUV 88 WXYZ PQRS My Status Status BuddyMy Status PQRS TUV WXYZ OPER 0 # Services 2 ABC 3 DEF DEF * GHI GHI GHI Messages TUV RS TUV 0 OPER OPER JKLJKL TUV TUV Redial Do Not Disturb 4 GHI JKL MNO PQRS 77 TUV PQRS 88 WXYZ TUV WXYZ * OPER 0 # 99 During a call, press Hold or the Hold soft OPER WXYZ key. The call will be placed on hold and # will be indicated on the display. Press this the Resume soft key to retrieve the call. JKL RS PQRSGHI MNO MNO JKL WXYZ WXYZ * * 77 0 88 0 5 *6 88 HI 3 Do Not Disturb MNO Hold OPER GHIphone JKL MNO for silent When your SoundPoint IP 500/501 is configured PQRS TUV WXYZ Menu OPER Del PQRS TUV WXYZ 0 # OPER Redial Call Listsring, press the ringing Line key or the Answer soft key and you ABC DEF OPER # call isMessages will answer the call. If1your handset is off TUV hook, the routed 2 PQRS3OPER WXYZ Buddy Status to the hook, OPER the call is routed to ABC is onDEF Menuhandset. If your handset GHI JKL MNO # Do Not Disturb the speaker. 4 5 6 My Status 6 Call Hold and Resume MNO MNO 2 774 888 5 999 6 77 PQRS 8TUV WXYZ 9 PQRS 5 JKL Incoming calls may be ignored Menu Messages Menu by pressing the Reject soft key or ABC DEF Messages Menu Disturb during ringing. ABC Do Not DEF Note Sel Messages 2 that Do 3 Not Disturb stays active ABC DEF DEF ABC ABC DEF Do Not Disturb Messages Do Notwill Disturb JKLJKL when MNO the call is dropped and MNO 5 remain 6 so until toggled off. Hold ABC DEF Del 26 3 44 5 99 Redial RedialMy Status Conference Directories ABC Sel WXYZ Del Menu In all cases, the active call will appear 1 BuddyCall Status Lists4 5 6 and 1 My Status Buddy Status on the display showing callJKLduration GHI MNO GHI Redialdestination. 4 1 77 * Conference Directories Pressing will answer the call through Conference Directories Conference headset. If headDirectories an optionallyServices connected Call Lists set memory mode isServices enabled, pressing the Services 1 3 Call Lists line key ( ) will do 2 the same. Buddy Status Services ABC Sel the speakerphone key, your system Del administrator has disabled the speak-Del erphone on your phone. 99 99 Hold Hold OPER Hold Multiple Calls on Hold If multiple calls are on hold on a single line key, use the arrow keys to switch between the calls then press the Resume soft key to retrieve the desired call. If more than two calls are on hold on a single key, an indication will appear on the display, for example “2/3” shows that this is the second call out of three calls. If calls are on hold on more than one line key, the details of the calls on any line key can be viewed by pressing that line key and holding it down for a few seconds. If a line key is pressed briefly, the first call on hold on that line key will be retrieved. Microphone Mute Sel During a call, press . The LED on the phone lights up and a flashing microphone on the display indicates that the other party Conference Directories (parties) cannot hear you. You can still SelSel hear all other parties while Mute is enabled. MicrophoneDirectories Mute applies Services to all modes: Directories handset, headset, and hands-free. Services Services Call Lists GeneralConference Key Use Conference 11 GHIGHI Buddy Status 22 Menu Menu Directories Conference Menu Messages Messages 33 ABCABC DEFDEF ABC ABC Del To turn offDelMicrophone Mute, press Del again. 1 DEF DEF 2 ABC Disturb DoDo NotNot Disturb 3 DEF Services Messages ABC DEF Transfer 44 55 66 Transfer Call Lists Do Not Disturb To navigate through menus andGHIGHIto enter data, these are useful GHI JKL tips: MNO JKL MNO JKL MNO Sel 4 Hold5Hold 6 My Status Redial Redial 7777 8888 9999 Buddy Status Sel GHI JKL MNO using the dialpad, 5. To enter text 1. Use and to scroll through PQRS TUV WXYZ WXYZ PQRS TUV Hold Hold PQRS TUV WXYZ keys one or more lists. Del In someSellists Redial the ** and 00 ## 77 press88 the number 99 Hold My Status OPER OPER keys can be used as “Page Up” and example, for ‘A’ press PQRS times. TUV For WXYZ “PageMenu Down”. ‘2’ OPER and 0 for#‘C’ press ‘222’. When Redial Del 2. When menus Delhave submenus, use in text OPER entry mode the display title Messages Sel generSel and toSel move one level down will show whether keys will 2 3 Menu Do Not Disturb or one level back up. ate numbers (1), upper-case (A) or BC DEF 3. Press MenuMessagesto exit from any lower-case (a) characters and the 5 6 Del KL 1 MNO 2 Sel 3 Del menu. 1/A/a soft key can change this. Do Not Disturb Del DEF Messages to exit from any 88 3 99 ABC DEF Menu 4. Press HoldDirectories Conference Menu UV 6 4 WXYZ5 directory. GHI JKL MNO 0 DEF # Messages Messages Do Not Disturb Services MNO PER 7 Del 99 Hold 1PQRS 3WXYZ Menu 67 2TUV88 Local Do Not Disturb Do Not Disturb Conferencing PQRS PQRS JKLJKL MNO MNO TUVTUV WXYZ WXYZ OPER OPER * BC DEF KL MNO UV WXYZ ABC DEF JKL MNO PQRS TUV ABC WXYZ DEF MNO ABC OPER GHI PER DEF Call Lists ABC DEF * 50 You 6# can createDirectories Menu Messages a conference with two other parties 4WXYZ 1 2 3 Directories GHI 99 JKLOPER MNO Hold Buddy Status using the phone’s local conferencing feature. ABC DEF WXYZ 88 99 Hold Messages Services Services Hold 77 Do Not Disturb GHI JKL MNO PQRS TUV WXYZ 1. Place a call to the first party. 4. answers, 4 2 5 3 When 6 the second Doparty Status 1 2 1 # 0 # 2. Press My NotConfrnc Disturb or the Confrnc soft GHI press Conference or the soft key Conference * OPER JKL MNO ABC ABC DEF key to obtain aPQRS again to join all TUV WXYZ Redial 5 Transfer 7 5 88 6 99 Transfer new line (the 4 7 parties Hold in the 4 GHI JKL GHI PQRS JKLTUV MNOWXYZ active call is placed on hold). conference, or press the Split soft OPER Redial Redial 88 88 0 99 key Hold on hold and 3. Dial the phone number of the sec# to put the first call 77 77 PQRS TUV PQRS TUVOPER WXYZ keep the second call as the active ond party or use the arrow keys to Hold Hold 0 # call. access speed dial numbers, missed, 0 OPER OPER placed, and received call lists. A conference may be created at any time From one of these lists press the between an active call and a call which is Dial soft key. on hold (on the same line) by pressing the GHI JKL MNO PQRS TUV WXYZ ABC DEF JKL MNO ABC OPER GHI PQRS * * TUV WXYZ OPER GHI PQRS * Join soft key. Ending the call on the conference originator’s phone will not end the conference, the other two parties can continue to talk Splitting a Conference When a conference has been established, a Split soft key is available. Pressing this key will split the conference into two calls on hold. JKL TUV OPER 3 DEF DEF 6 MNO MNO 99 WXYZ WXYZ # 3 Applications Menu Call Lists 1 Transferring a Call Conference 2 DEF ABC Messages Sel Sel DEF Do Not Disturb 5 This 6 can be done as 4the transfer. soon asJKLthe ringback sound is heard GHI MNO PQRS TUV WXYZ or you can wait until theDelthird party 99 77answers88 and talk to them before PQRS TUV WXYZ OPER completing the transfer. Press the 0 key to# put the first Menu call on Split soft OPER hold and keep the second call as the ABC DEF Messages 2 3active call. Transfer ABC DEFmay be cancelled during estabDo Not Disturb JKL MNO 5lishment6 by pressing the Cancel soft key. The original call is resumed. JKL MNO GHI 1. During a call, press Transfer or the Trnsfer soft key (the active call is Redial placed Directories on hold). 2. Dial the number to which you want Applications to transfer the call or use the arrow keys to access speed dial numbers, Lists missed,Callplaced, and received call lists. From one of these lists press1 Conference the Dial soft key. JKL MNO Hold * 3. Press Transfer or the Trnsfer soft4 key again or hang up to completeGHI GHI 77 88 99 PQRS TUV WXYZ PQRS TUV WXYZ * OPER Redial 3 ABC Hold A blind transfer (without consultation) can also OPER # soft key. be supported by pressing0the Blind Call Timer Call progress on an active call is monitored through a local call timer. This is visible within the active call window on the display. Sel Sel Del Directories Services Menu Call Lists 1 Conference 4 GHI Ending a Call Transfer Sel 3 DEF ABC DEF JKL 5 MNO JKL MNO 77 TUV PQRS 88 WXYZ TUV WXYZ * OPER 0 # Del OPER Conference Directories Replace the handset, or press if in Hands-free if in Headset Services Mode, or Conference Directories Mode. Messages Do Not Disturb 6 GHI PQRS Redial Press the EndCall soft key. OR 2 ABC 99 Hold S D Menu Call Lists Buddy Status My Status Redial Press Redial to dial the from your phone. 1 Services 4 GHI Call Lists GHI 2 3 Conference Directories ABC DEF ABC DEF 5 MNO Services JKL 77 My Status 88 99Press WXYZ To redial another previously dialed num0Status Buddy Sel OPER ber, press from the phone’s idle display, Redial Sel and press again to place the call. My Status OR * Del Del F Messages Services ABC 2 3 DEF Mes Conference Directories orABCCall Lists Hold DEF and select GHI JKL MNO DEF Lists and Placed Calls to scroll 4 5 6ABC 1 2 3 Buddy Status Services #through theGHIlist. JKL MNO 1 WXYZ Call OPER 77 PQRS Call Lists PQRS Buddy Status * Redial Menu Menu Messages 1 MNO TUV M Do Not Disturb 6 JKL PQRS TUV Buddy Status last call placed Call Lists PQRS Messages Conference Directories My Status Redial ABC 884My Status 995 TUV WXYZ TUV GHI GHI Redial OPER PQRS 077 OPER WXYZ JKL DEF 6 1 99 4 GHI MNO 2 ABC JKL MNO TUV WXYZ ABC GHI 5 #8 8 PQRS TUV * OPER 0 4 # 4 Do No JKL WXYZ GHI JKL PQRS TUV H GHI DEF 77 PQRS 3 DEF PQRSMNO * 6 MNO WXYZ Call Forwarding You can configure your phone so that all incoming calls are forwarded to another party (known as static forwarding). You can also forward calls while the phone is ringing (known as dynamic forwarding). Call forwarding is not available on shared lines. This feature is local to the phone, and may be overridden by call server settings. For more information, contact your system administrator. All incoming calls can be forwarded to another party while Do Not Disturb is enabled on your phone. For more information, contact yourSelsystem administrator. Static Forwarding Del To enable call forwarding to another party: 1. Press Menu and select Features and Forward, DEF Messages OR press the Fwd soft key from the 3 idle display. DEF Do Not Disturb MNO 2. (Optional) If multiple lines are in Sel 6 use, select which line to forward MNO Sel form the list using and . WXYZ 3. Using Hold and , select theSelfor99 Del warding type you want to change WXYZ Sel Del and then press the Select soft key. Menu # Del The options are: Menu • Always - ForDelallMessages incoming calls. 2 •3NoMessages Menu ies 1 Not Disturb Answer - IfDoyou do not ABC DEF 2 3 Menu Do Not Disturb answer an incoming call. Messages s ABC DEF 4 5 6 you ate already in a Messages 2 -3When 6 GHI JKL 1 •MNOBusy Do Not Disturb nce5 ABC DEF JKL 1 MNO7 72 883 99call. Hold TUV ABC DEF 4 WXYZ 5 6 Do Not Disturb 88 99PQRS Hold GHI JKL MNO TUV 06 # 4 WXYZ*5Dynamic MNO7 7 88 Forwarding 99 Hold 0 GHI # JKL OPER PQRS TUV WXYZ OPER 7 8 9 Hold 7 8To forward 9 d an incoming call to another PQRS TUV WXYZ 0 # party:* OPER 0 # * OPER 1. With the phone ringing, press the Fwd soft key. 2. Enter a number to forward the incoming call to. 3. Select Enable. ABC DEF JKL MNO TUV ABC DEF GHI JKL MNO PQRS ABC TUV DEF WXYZ ABC DEF GHI JKL MNO PQRS TUV WXYZ WXYZ GHI JKL OPER MNO PQRS TUV WXYZ OPER 4. Depending on your selection: • If you select Always, enter a number to forward all incoming call to. • If you select No Answer, enter a number to forward all unanswered incoming calls to and how many rings to wait before forwarding. • If you select Busy, enter a number to forward all future incoming calls to when you are already in another call. OPER OPER The incoming call is forwarded to the other party. If call forwarding is disabled, all future calls will not be forwarded and forwarding will remain disabled. Volume Adjustment Press the volume keys to adjust receiver volume during a call. Pressing these keys in idle state adjusts the ringer volume. 10 Menu Sel Messages Do Not Disturb (Optional) If multiple lines are in use, Do Not Disturb can be set on a line-by-line basis. Contact your system administrator for further details. When Do Not Disturb is enabled for a particular line, this is indicated by a flashing “ X ” beside the line Sel indicator on the display. Do Not Disturb to prevent the phone from Press Del ringing on incoming calls. A flashing icon and text on the display indicates that Do Not Disturb is on. Hold Menu Calls received while Do Not Disturb is enabled are logged in the Missed Call list. Messages To turn off Do Not Disturb, press Do Not Disturb again. Del Conference Time and Date Forward Hold Time and Date is clearly displayed on the ® Transfer SoundPoint IP 500/501 SIP phone. If the ABC DEF phone cannot obtain a time 1and date 2 from3 Call Lists the server, the display will flash. Contact ABC DEF GHI JKL MNO your system administrator if4 either5 time or 6 Speed Dial date is incorrect. GHI JKL MNO Conference Directories PQRS YouRedial have control over the format 77 of 88 the 99 PQRS WXYZ Services display and can turn it off. SelectTUV options OPER which are right for you as follows:0 # * Call Lists Sel Conference Directories 1 Buddy Status Headset Memory Mode Buddy Status 3 My Status DEF DEF Redial 6 MNO MNO 4 GHI 1 2 GHI Sel Hold 0 3 Del DEF 5 JKL MNO JKL MNO Do Not Disturb 6 Menu 4. Press to return to the TUV WXYZ 88 menu. 99 Hold main PQRS TUV WXYZ Messages Subsequent calls to or from this phone OPER # will activate a flashing using the0headset Do Not headset OPER icon on theDisturb display. Pressing the line keys or Answer soft key to receive a call will now connect to the user’s headset automatically. * Hold Repeat steps 1-3 and select Disable to turn Headset Memory Mode off. # OPER Sel Sel Headset Hookswitch 3. Use or to select your headset and press the Select soft key. This feature enables electronic hookswitch support. Del Sel Sel To select Directories a headset that supports electronic hookswitch: Del Applications Menu 1. Press . 2. Select Settings > Basic > PreferCall Lists DEF ences > Messages Headset > AnalogABCHeadset DEF 3Applications 1 2 3 Mode. Del Directories DEF 6Call Lists Conference MNO MNO Do Not Disturb 4 GHI 2 GHI Transfer 1 ABC Messages 77 3 OPER * 2 ABC PQRS Menu 1. Press . ABC DEF 2. Select SettingsGHIfollowed JKL by Basic, MNO 4 5Memory.6 Preferences, Headset Messages JKL MNO 3. Use the up or GHI down arrows and PQRS TUV WXYZ Select soft Do Notkey Disturbto enable Headset 7 8 99 7 8 Memory Mode. PQRS TUV WXYZ WXYZ # OPER As an option, theDel headset can be permanently enabled. This is Redial especially useful for regular headset users. ToABC do this:DEF Call Lists WXYZ WXYZ My Status Services 99 TUV 1. Press Menu . 2. Select Settings followed by Basic, Voice Mail Sel Preferences, Time & Date. 3. Select from Clock Date, Clock Do Not Disturb Time, Clock Order or Enable/DisDel able. Sel 4. Scroll through the options via the Hold up and down arrow keys. 5. Press Select to confirm and Menu toABCreturnDEF directly to the idle display. ABC DEF 5 JKL 3 MNO JKL DEF 6 MNO Menu Messages Menu 11 Do Not Disturb Messages Del Menu 4. Press or the Exit soft key repeatedly to return to the idle. Messages 3 DEF DEF For information on supported headsets to provide electronic hookswitch features of placing, answering, and ending calls, go to www.polycom.com/support/voice and enter the string “Headset Compatibility List” in the Knowledge Base text box. Do Not Disturb 6 MNO Sel MNO 99 WXYZ Sel Hold WXYZ # Display Contrast Del To adjust the contrast on the display to a comfortable level: Conference Directories Menu 1. Press . Select Settings, Basic, followed by Contrast. 2. Press theMessages Up or Down soft keys (or volume keys) to increase or decrease ABC DEF Do Not Disturb the display contrast. Services 3 DEF Call Lists DEF 6 MNO 1 Buddy Status Ring Type MNO 99 WXYZ # 2 ABC 3. Press the Ok or Cancel soft keys to accept or cancel changes. Menu 4. Press or the Exit soft key to return to the idle display. 3 Messages DEF Do Not Disturb 4 You 5 can 6 ring types available. GHI JKL between MNO select different rings to distinguish PQRS TUV WXYZ Redial lines or to have a different 77 ring from 88 your99 neighbor’s phone.Del PQRS TUV WXYZ My Status Many WXYZ Del Sel are Hold GHI JKL MNO If “Silent Ring” is selected, incoming calls can only be answered by pressing the Answer soft key. Hold To change the incoming ring to aOPER 0desired# sound: OPER * When your SoundPoint IP 301 phone is configured for silent ring, press the ringing Line key or the Answer soft key and you will answer the call. If your handset is off hook, the call is routed to the handset. If your handset is on hook, the call is routed to the speaker. 1. Press . Select Settings followed by Basic, Ring Type. Messages 2. (Optional) If multiple lines are used, Sel first select which line to change. Do Notarrow Disturb keys, highlight the 3. Using the desired ring type. Press the Play soft Del the selected ring type. key to hear 4. Press Select Holdto change to the selected ring type. 5. Press Menu or the Exit soft key to return to the idle display. Menu 3 DEF DEF 6 MNO MNO 99 WXYZ WXYZ # 3 DEF DEF 6 MNO MNO 99 WXYZ WXYZ # See also Distinctive Ringing / Call Treatment. Messages Call ListsDo Not Disturb Conference A local list of calls Directories missed, received, and placed is maintained by the phone (up to Hold Services 100 for each). From this screen: Conference or Call Lists Press Directories followed by Missed, Received, or Placed Calls as deBuddy Status sired. Services Call information will be displayed. My Status 1 4 Buddy Status Redial 1 ABC DEF 5 MNO JKL 2 12 GHI3 JKL ABC 77DEF 88 ABC Del 1. Choose Edit to amend the dial string if necessary. Menu 2. Choose Dial to return Del the call. ABC DEF 3. Choose Exit to return to the previ-Messages 2 menu.3 ous GHI Call Lists Sel Sel DEF PQRS TUV 6 MNO 99 Menu Do Not Disturb Messages WXYZ Hold For additional choices, press More followed by: 4. Info to view information about the call. 5. Save to store the contact to the Contact Directory. 6. Clear to delete the call from list. To quickly view respective call lists from the idle display: Sel Press for Placed Calls. Sel Received Calls. Press Sel for Press for Missed Calls. Press More and Exit soft keys to return to the idle display. Del Del Del Menu Directories Directories Directories Contact Directory Services Menu Messages Menu Messages Messages In additionServices toServices a directory of You can dial or search for a contact in this 2 3 1 missed, Do Not Disturb Conference 1ABC 2DEF 2 3 3 directory. placed, orConference received calls, large number DoYou Not Disturbmay be able to add, edit, 1 Do Not Disturb Conference ABC 4 local 5 contact 6 ABCDEF DEF and delete contacts. Transfer of contacts in your phone’s GHI JKL MNO 6 5 Transfer 4 5 6 Transfer 4 directory. GHI administraRedial Contact your system 88 GHIJKL99 JKLMNO MNO Hold 77 tor for theRedial exact number. Redial PQRS 7 7TUV 77 88WXYZ 88 99 99 Hold Hold Hold PQRS 0 PQRSTUV# TUVWXYZ WXYZ Hold * Hold 0 0# # *OPERfrom Contacts can be easily added *OPER OPER Call Lists. See Call Lists for ABC DEF ABC GHI JKL GHI GHI PQRS JKL TUV PQRS ABC DEF DEF MNO JKL MNO MNO WXYZ TUV PQRS WXYZ TUV WXYZ OPER OPER OPER more information. You may have read access to portions of your corporate directory through your phone. The contacts that you can see are determined by your system administrator. You can add contacts from the corporate directory to your local contact directory Sel To add or edit a contact: Conference 1. Press Directories and select Contact Directory. Services 2. Press Add to enter another contact into the phone’s database or highLists light anCallexisting entry then press Edit. 1 Buddyand/or Status last name from 3. Enter first the keypad. Press the 1/A/a soft GHI My Statusbetween numeric and 4 key to select GHI upper/lower case alphanumeric PQRS modes. Press the Encoding soft key Redial Directories Directories 7 to access special characters in other 7 PQRS Services Services languages. 2 2 3 1 Conference 1 Conference ABC ABC DEF To search for a particular contact: 5 Transfer 4 5 6 4 Transfer 1. Press More and thenGHI Search GHI JKL JKL from MNO the Redial menu. Redial Contact Directory 88 88 99 77 77 TUV WXYZ PQRS 2. Using the dial pad,PQRS enterTUVthe first Hold Hold 0 Last# * 0 few characters for First * or OPER OPER names. * ABC DEF GHI JKL MNO GHI PQRS TUV WXYZ PQRS 13 03 ABC DEF OPER JKL MNO OPER TUV WXYZ OPER OPER Del 4. Enter the Contact number. This is a required field and it must be unique (not already in the direcMenu tory). 5. Speed Dial Index, Ring Type and ABC DEF Messages Divert may be left blank. 2 Use 3 Contact Sel switch between Sel 6. and to ABC DEF Do Not and Disabled settings forDisturb JKL Enabled MNO 5 the last 6 four fields. Del Del JKL MNO 7. Press Save to confirm or Cancel to TUV WXYZ the changes then press Exit Menu Menu 9 88 abandon Hold 9 to the idle to return display. TUV WXYZ Messages Messages # Do Not Disturb DEF Do Not Disturb 6 3. MNO Press Search to search for contacts. 4.99 Successful matches can be dialed Hold Hold WXYZfrom the resulting screen. # Sel To search for a particular contact in the corporate directory: 2 ABC ABC 5 3JKL DEF 88 6TUV MNO 0 99OPER JKL DEF TUV MNO OPER WXYZ 3 DEF DEF 6 MNO MNO Conference 1. Press Directories . 2. Select Corporate Directory. 3. SearchServices for the contact in one of the Sel Sel following ways: a UseCall Lists and to scroll through the list to find the 1 Sel Status Sel Buddy contact. Del You can also use the * key to GHI My Status Page Up and the # key to Page 4 GHI Down. Menu Del Redialthe Search soft key, then PQRS b Press 77 enter the first few letters or Messages PQRS numbers of the first name, last Menu name, or any other Do Not Disturb parameter displayed in the list. Press the Messages Submit soft key. * 99 WXYZ c Using the dialHold pad, enter the Do Not Disturb first few characters of the contacts’s last name. The characters that you enter Hold appear on the second line of the graphic display. WXYZ # WXYZ # The entries whose last name begin with the characters that you entered (or are alphabetically next to the characters that you entered) appear on the graphic display. 14 Del Menu 2 ABC 3 DEF ABC DEF JKL 5 MNO JKL MNO TUV 88 WXYZ TUV WXYZ 0 # OPER OPER 6 99 Messages Do Not Disturb Hold Sel Add Contacts From Corporate Directory: Conference Directories Services Call Lists Buddy Status Conference . 1. Press Directories 2. Select Corporate Directory. 3. SearchServices for the contact. (See To search for a particular contact in Call Lists directory, on previthe corporate ous page.) 1 Buddy Statussoft key. The 4. Press the View contact’s information appears on GHI 4 My Status the graphic display. 5. Press the Save soft key ABC to save DEF Redial 1 2 3the contact in the local contact direcABC DEF tory. GHI JKL MNO 4 My Status Redial Speed Dial 5 6 GHI JKL MNO PQRS 77 TUV WXYZ PQRS 88 TUV WXYZ * OPER 0 # GHI 77 PQRS “Entry saved” appears on the Sel graphic display. Only the first name, last name, and phone number are saved. Menu Del already exists in the If the contact ABC DEF Messages contact directory, “Entry already 2 3 ABC exists” DEF appears. Do Not Disturb 6. 5 Press6 Menu or the Exit soft repeatedly to return to the idle JKL key MNO TUV display. WXYZ Messages JKL MNO 88 PQRS TUV * OPER 99 Del 99 Hold WXYZ Do Not Disturb 0 # OPER Hold OPER Pre-assigned numbers can be associated with line keys for rapid automated dialing. Speed Dial entries are consecutively placed next to assigned line keys on the phone. When a new entry is added to the Contact Directory, it is automatically asSel signed the next available speed dial index. To change a Speed Dial assignment: Sel Del Conference Directories 2. If a speed dial index already exists, 1. Press and select Contact Sel delete it by using the then Del Directory. Scroll to the desired entry Services keys. and press Edit, Menu Directories Menu 3. If desired, enter a new OR press and hold a line key which Messages Services speed dial index. Del alreadyCall has Listsa speed dial number as2 3 DEF 1 Do Notthe Disturb signed to it. That contact in the direc-Conference ABC 4. Press Save andDEF Exit to return to Messages ABC Menu Directories 1 2 3 tory will automatically be displayed, idle display. Buddy Status 5 6 Transfer 4 ABC DEFGHI JKL MNO Messages OR press and hold Services a line key which is Do Not Disturb GHI JKL display MNO could now be as shown: Redial Idle 88 99 Hold 77 unassigned. empty entry in the 1 2 3 My StatusA newConference 4 Hold ABC5 DEF 6PQRS TUV WXYZDoNotDisturb directory will automatically be opened GHI JKL MNO 0 # 5TUV 6 WXYZ* OPER Transfer allowing contact information to be PQRS4 Redial GHI JKL MNO Hold added. 7 8 9 Redial 1 2 4 5 ABC DEF GHI JKL MNO 77 PQRS TUV 7 PQRS PQRS ** Hold To quickly view a complete list of assigned speed dial entries, press from the idle display. Dial directly from a selected number. 8 88TUV 99 WXYZ OPER # 00 OPER 3 MNO PQRS TUV WXYZ 6 OPER 9 Hold WXYZ # Sel Sel Del Menu Call Lists 2 3 to a line key, To dial a number1 assigned simply press the4line5 key6 directly opposite the number on88 the99 display. 77 ABC Sel Conference ABC DEF DEF GHI JKL MNO GHI JKL MNO PQRS TUV WXYZ PQRS TUV WXYZ * OPER 0 # Messages Do Not Disturb Transfer Messages 2 JKL Services Menu 1 GHI OPER Redial DEF DEF Directories Del ABC WXYZ TUV OPER ABC 3 15 Hold OPER es ce d Multiple Lines Your SoundPoint® IP 500/501 SIP can support up to three lines, each associated with its own line key. Lines can be configured for private or shared lines. Sel Sel Del Directories Typically, the top-most line key is reserved for the principal Directory Number (DN) of the phone. Depending on how your phone is configured, the display could resemble one of the screens shown: Services Menu Call Lists Conference 1 2 4 GHI Transfer Redial Directories 3 ABC DEF Messages ABC DEF 5 JKL MNO Do Not Disturb 6 GHI JKL MNO PQRS 77 TUV PQRS 88 WXYZ TUV WXYZ * 0 # OPER 2 3 Sel Sel 99 OPER Hold Del Services Menu Multiple Keys Per Line Call Lists Each line on the phone can be configured to have more than one line key associated with it. If this is the case, the display could look something like this: Incoming calls to this line will be distributed evenly among the available keys. Similarly, outgoing calls will be distributed. Conference 1 ABC 4 GHI Transfer Redial DEF Messages ABC DEF 5 JKL MNO Do Not Disturb 6 GHI JKL MNO PQRS 77 TUV PQRS 88 WXYZ TUV WXYZ * OPER 0 # 99 Hold Sel Sel OPER Del Directories Services Menu Call Lists Multiple Call Appearances Conference 1. Answer the incoming call. 2. Reject the incoming call. Messages 3.1 Forward to another 2 the 3 incoming callDo Not Disturb ABC DEF extension. 5 6 4 Answering call places the GHI JKLthe incoming MNO original 77 on88Hold99and refreshes theHoldsoft key TUV WXYZ labelsPQRSas indicated (last figure). 0 # * A user canOPERalso place another outbound call on the same first line. Press Hold during the first call and press NewCall to obtain dial tone for a second call. GHI Redial GHI JKL MNO PQRS TUV WXYZ 77 2 ABC ABC 5 3 DEF DEF 6 JKL MNO JKL MNO 88 99 PQRS TUV WXYZ PQRS TUV WXYZ * OPER 0 # OPER Messages Do Not Disturb Hold Sel Sel Del Directories Services Menu Call Lists Conference 1 4 GHI Transfer Redial Menu DEF 4 GHI Transfer Each line on the phone can be configured to have one or more call appearances. This is useful if there is an active call and an incoming call arrives on the same line. In the example shown, extension 9301 is in an outbound call with 9304. The second figure shows an incoming call from extension Sel 9305. To answer this incoming call, put the original call on Hold or press the key. Soft key labels are updated on the Deldisplay to enable the user to: ABC 1 2 ABC ABC 5 3 DEF DEF 6 JKL MNO GHI JKL MNO PQRS 77 TUV PQRS 88 WXYZ TUV WXYZ * OPER 0 # 2 3 Directories 99 OPER Messages Do Not Disturb Sel Sel Hold Del Services Menu Call Lists Conference 1 4 GHI Transfer GHI Redial OPER 77 ABC DEF ABC DEF 5 JKL MNO JKL MNO 88 6 99 PQRS TUV WXYZ PQRS TUV WXYZ * OPER 0 # 2 3 Directories OPER Messages Do Not Disturb Sel Sel Hold Del Services Menu Call Lists Conference 16 1 4 GHI Transfer GHI Redial 77 ABC DEF ABC DEF 5 JKL MNO JKL MNO 88 6 99 PQRS TUV WXYZ PQRS TUV WXYZ Messages Do Not Disturb Hold Shared Lines The phone supports shared lines*. A shared line is indicated by a different line icon. In the figure, the first line is private and the second line is shared. If two phones share a line, an incoming call to that number will cause both phones to ring. The call can be answered on either phone but not both. Sel If a shared line is in use on one of the phones, it may be unavailable on the other one. The shared line icon changes to a moving icon when the line is in use remotely. Del Conference Directories Services Menu Call Lists Buddy Status 1 4 GHI My Status Calls on shared lines can be transferred, put on hold, or added to a conference. GHI Redial * 77 2 ABC ABC 5 3 DEF DEF 6 JKL MNO JKL MNO 88 Messages Do Not Disturb 99 PQRS TUV WXYZ PQRS TUV WXYZ * OPER 0 # OPER Shared lines are an optional feature configured on the server and may not be supported on your particular system. Contact your system administrator to find out. Voice Mail Received messages Sel will be indicated by a flashing Message Waiting Indicator LED on the front of the phone and a visual notification on the display. A stutter dial tone in place of normal dial tone is used to indicate that one or more voice messages are waiting at the message center. Del Individual line indicators reflect voice or text messages left on that line (useful if multiple lines are in use). To listen to voiceMenu messages: 3 DEF Press Connect to initiate Voice Mail retrieval from the Message Center, OR Press Clear to turn off the flashing LED without listening to messages. 5. Follow voice prompts to listen to messages. 1. Press Messages . 2. Select Message Center*,†. Do Not Disturb 3. (Optional) If multiple lines are in use, select from which line messages are to be retrieved. 4. Display indicates number of Hold messages and their importance. DEF 6 MNO MNO 99 WXYZ WXYZ # * † Voice Mail is an optional feature configured on the server and may not be supported on your particular system. Contact your system administrator to find out. Screen options may vary with server-based application. Voice Mail can be accessed with a single key press. Contact your system administrator to configure this option. 17 Hold Distinctive Ringing / Call Treatment You can set distinctive incoming ringing tones for contacts in their local directory. This allows identification of a contact by a specific ring tone. Sel To set a distinctive ring for a local contact: Del 5. Press the Save soft key or Cancel Conference 1. Press Directories and select Contact to abandon the change then press Directory. to return to the idle disConference Directories Services 2. Using the arrow keys, scroll play. Menu through the directory to choose a Services contact.Call Lists Incoming calls from this contact will ABC DEF Messages 3. Press Edit and scroll down to Ring 1 now have3the distinctive ringing pattern 2 Call Lists Type. Buddy Status ABC DEF applied. Do Not Disturb GHI JKL MNO 4. Enter a numberSelcorresponding 1 Buddy Status 4 5 6 My Status to one of the ring types available This feature is local to the phone, and may GHI JKL MNO GHI Sel (press then Del to remove an PQRS be overridden by server settings. Contact TUV 4 MyWXYZ Status RedialSel existing value).MenuSee Ring Type7 88 system 99 administrator for more details. Hold 7 your GHI TUV WXYZ in this guide for further details. PQRS PQRS Redial Messages Del * 0 Multilingual Support (Localization) 1 4 2 GHI 3 DEF 6 MNO MNO 3 99 DEF WXYZ WXYZ DEF 6 MNO # MNO 99 WXYZ WXYZ # ABC DEF 5 MNO 88 WXYZ 6 OPER Do Not Disturb TUV 99 To TUV change language: WXYZ PQRS Hold Do Not Disturb 0 # *Directories 1. Press Conference OPER and select Settings, Basic, Preferences, Language. Messages the list of available Services2. Scroll Hold through languages and press the Select soft Do Notthe Disturb desired language is Call Lists key when ABC highlighted. OPER Buddy Status Phone Reboot My Status Periodically, Hold 1 2 ABC JKL 7 8 DEF 6 MNO DEF * MNO JKL MNO TUV WXYZ PQRS 88 TUV WXYZ * OPER 0 # Do Not Disturb MNO Sel 9 Hold Conference Directories WXYZ Del Services ►Simultaneously press and hold 0 the Messages, # Hold, and Volume keys (seeOPER figure) for more than 3 seconds or until a beep is heard. ►Press Menu and select Settings, Advanced, Restart Phone (the user password is requiredMessages to access this menu). The reboot process will begin and is complete when Do Not the idle display is Disturb shown. OPER 5 Messages GHI MNO Reasons for this include accepting aJKL new configuraPQRS TUV WXYZ Redial tion or new software. 7 8 9 Del 3 DEF 6 the phone may 4 require 5 a user reboot. Sel GHI DEF Del 3 Menu Call Lists Buddy Status 1 2 ABC 3 DEF ABC DEF JKL MNO GHI 5 JKL MNO 77 TUV PQRS 88 WXYZ TUV WXYZ * OPER 0 # My Status 4 Redial PQRS GHI 6 99 Messages Do Not Disturb Hold OPER 99 In the case of problems, it may be possible to restore normal operation of your phone without rebooting. Contact your system administrator before attempting to reboot the phone. Hold # 18 MNO WXYZ WXYZ DEF JKL 3. The display will change to the language of your choice. 4. Exit to the idle display by pressing . Menu Menu PQRS TUV There are two ways to reboot the phone: DEF Sel 3 ABC 77 OPER Del Menu # JKL MNO Many languages are supported by the phone. Messages GHI 77 DEF JKL PQRS DEF 3 ABC 2 ABC OPER 6 99 Optional Features Sel Text Messaging You can send and receive Text messages on their phone. SIP Instant (Text) MessagDel ing is supported in real-time. YReceived messages will be indicated by a flashing Message Waiting Indicator LED on the front of the phone and optionally a visual notification on the display. Menu 3 DEF DEF 6 MNO MNO 99 WXYZ WXYZ # 3 DEF DEF 6 MNO MNO 99 WXYZ WXYZ # To read text messages: 1. Press Messages and select Instant Messages,Sel OR Do Not Disturb Press the InstMsg soft key to read a message just received. 2. (Optional)DelIf multiple lines are in Hold use, select from which line messages are to be retrieved. 3. Messages appear first to last in sent order. 4. Press the Next or Prev soft keys to cycle through messages in order. 5. Press the More soft key to access the Delete, Reply and New options. Menu To send a text message: 1. Press Messages . 2. Select Instant Messages. Do Not Disturb 3. (Optional) If multiple lines are in use, first select from which line to send the message. 4. Press the More soft key then New. Hold 5. Enter the desired extension or SIP URL. Press the 1/A/a soft key to alternate between numeric and upper/lower case alphanumeric modes. 6. Press the Select soft key to choose from various pre-scripted short messages. OR Press Edit to compose a custom message. Use dialpad keys to cycle through the character set. Use keys 1, *, 0, and # to select special characters. 7. Press Send when finished. Presence / Status / Buddy Lists The phone combines interactive message services and status monitoring to complement a traditional messaging application such as email. Live interaction within a pool of phones is possible by monitoring the “presence” of the parties involved. Each phone can “watch” the status of up to eight other phones. These other phones form the “Buddy List”. The status of buddies is displayed and updated in real time. Each phone can also be “watched” by up to eight other phones. Sel To add or delete a contact from your buddy list, or block a contact: 3. Press Edit and scroll down toDelthe Conference 1. Press Directories and select Contact Watch Buddy or Block Buddy fields. Directory. Sel 4. Press to switch between Enabled Services 2. Using the arrow keys, scroll or Disabled status. Menu through the directory to choose a Call Lists contact. 1 19 2 ABC Directories Buddy Status GHI Del DEF 3 ABC Menu DEF JKL MNO Messages Do Not Disturb Sel 5. Press the Save soft key or Cancel to abandon the change then press to return to the idle display. Conference Directories Del Services The figures show a typical Buddy Status screen display of monitored phones and a My Status display. Menu Call Lists 1 Buddy Status Sel 4 GHI My Status Del Conference 1 2 ABC ABC 3 DEF DEF 5 MNO JKL MNO 77 TUV 88 WXYZ Del PQRS TUV * Menu OPER 0 PQRS 3 DEF JKL Messages OPER Do Not Disturb TUV MNO WXYZ OPER DEF 6 MNO MNO 99 WXYZ WXYZ # Messages Do Not Disturb 6 GHI 5 6 Menu 4 and 1.TransferPress select Features GHI JKL MNO Redial Hold and Presence.77 88 99 PQRS TUV WXYZ 2. Choose Messages My Status0to change your # * OPER own status. Do Not Disturb 3. Choose Buddy Status to monitor the status of the contacts within your buddy list. 4. Choose Privacy List to see which Hold phones are allowed to “watch” your phone abd which phones are blocked from “watching” your phone. GHI DEF DEF Sel Sel To view and change Presence settings: Call Lists 3 ABC JKL PQRS Redial Directories Services 2 ABC Sel 99 Services WXYZ # Del Hold Conference Directories Menu Call Lists Buddy Status 1 4 GHI My Status GHI Redial 77 2 ABC 3 DEF ABC DEF 5 JKL MNO JKL MNO 88 6 Messages Do Not Disturb 99 PQRS TUV WXYZ PQRS TUV WXYZ * OPER 0 # Hold OPER Your phone can be configured to work with Microsoft® Office Live Communications Server and communicate with others using Microsoft® Office Communicator and Windows Messenger. Contact yourSelsystem administrator to find out. To add a contact in the buddy list: Del 1 4 GHI 2 ABC ABC 5 JKL 1. Press the Buddies soft key on the idle display to get to the Buddy Menu Status screen or press and select Features, Presence, DEF Messages Buddy Status. 3 2.DEF Press More. Do Not Disturb 3.MNO Press Add. 4.6Enter the number of the buddy, for MNO example, 7778. 5.WXYZ Press Submit. GHI JKL PQRS 77 TUV PQRS TUV WXYZ * OPER 0 # 88 OPER 99 If the buddy is added successfully, you are able to scroll to it on the Buddy Status screen. Any contacts added through the buddy list will appear in as a contact in Microsoft® Office Communicator and Windows Messenger. Hold 20 Troubleshooting No Dial-Tone Verify power is correctly applied to the SoundPoint® IP 500/501 SIP phone: Verify if dial tone is present on any other audio paths: • Check that the display is illuminated. • Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable). • If using inline powering, check that the switch is supplying power to the phone (contact your System Administrator). • Switch between handset, headset (if present) or hands-free to see if dial tone is present on these other paths. • If dial tone exists on one of these, connect a different handset or headset to isolate the problem. No Display, Incorrect Display or Bad Contrast Verify power is correctly applied to the Verify successful outbound or inbound SoundPoint® IP 500/501 SIP phone: calling: • As “No Dial-Tone” above. Verify contrast adjustment: • Place a call to the phone under investigation. Check that the display indicates incoming call information. • Lift the handset. Ensure dial tone is present and place a call to another extension or number. Check that the display changes in response. • Follow the instructions in this User Guide to readjust the contrast to a darker level. • Reboot the phone to obtain a default level of contrast (follow the instructions in this User Guide). No Ringing Verify incoming ring setting and volume level: Verify successful outbound or inbound calling: • Adjust the ringing level from the front panel using the volume up/ down keys. • Check same status of handset, headset (if connected) and through the hands-free speakerphone. • • No Audio on Headset Verify correct connections: • Ensure the headset is plugged into the jack marked Headset at the rear of the phone. As “No Display” above. Check same status of handset, headset (if connected) and through the hands-free speakerphone. • Ensure the headset amplifier (if present) is turned on and/or the volume is correctly adjusted. 21 Sel No Response from Feature Key Presses Conference Directories Verify phoneServices is in active state: • Make a call to the phone to check Call Lists for inbound call display and ring1 try2 to 3 ing asBuddynormal. If successful, Status ABC DEF press feature keys within the call to 4 5 6 My Status access Directory or Buddy Status GHI JKL MNO Redial for example. 7 8 9 GHI ABC DEF JKL MNO PQRS TUV WXYZ PQRS TUV WXYZ 7 8 Del • Press Menu followed by Status and Lines to confirm line is actively Messages registered to the server. Disturb • RebootDo Not the phone to attempt reregistration to the server. 9 Sel Hold 0 is #Down” Display shows “Network*Link OPER OPER Conference Directories Verify LAN Services cable is properly connected: • Check termination at the switch or Call Lists hub (furthest end of the cable 1 from 2 Buddy Status the phone). ABC • Check that the switch or hub 4 is5 My Status GHI JKL operational (flashing link/status Redial 77 88 lights) or contact your System 3 ABC DEF DEF 6 GHI JKL MNO PQRS TUV WXYZ PQRS TUV WXYZ * OPER 0 # MNO 99 Del Administrator. • Press Menu followed by Status and Network. Scroll down to verify Messages LAN port is Active. Do Not Disturb • Reboot the phone to attempt reregistration with the server. Hold OPER Safety and Compliance Part 15 Rules This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 2. This device must accept any interferences received, including interference that may cause undesired operation. 1. This device may not cause harmful interference, and Class B Digital Device or Peripheral Note: This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 1. Reorient or relocate the receiving antenna. 2. Increase the separation between the equipment and receiver. 3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 4. Consult the dealer or an experience radio/TV technician for help. 22 Modifications In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly approved by Polycom, Inc. could void the user’s authority to operate the equipment. Installation Instructions Installation must be performed in accordance with all relevant national wiring rules. L’Installation doit être exécutée conformément à tous les règlements nationaux applicable au filage électrique. Plugs Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible. La prise électrique à laquelle l’appareil est branché doit être installée près de l’équipement et doit toujours être facilement accessible. Industry Canada (IC) This Class [B] digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada. CE and VCCI Mark This SoundPoint® IP 500/501 SIP is marked with the CE mark. This mark indicates compliance with EEC directories 89/336/EEC and 73/23/EEC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK. Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller. expense, to repair the defective product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options are reasonably available, Polycom may, on its sole discretion, refund to Customer the purchase price paid for the defective product. All products that are replaced will become the property of Polycom. Replacement products or parts Polycom’s sole obligation under this express warranty is at Polycom’s option and 23 may be new or reconditioned. that provides for tracking of the package. Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom. The repaired or replaced item will be shipped to Customer, at Polycom’s expense, not later than thirty (30) days after Polycom receives the defective product, and Polycom will retain risk of loss or damage until the item is delivered to Customer. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method Exclusions Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from: • Unauthorized use of common carrier communication services accessed through the product. • Abuse, misuse, negligent acts or omissions of Customer and persons under Customer’s control; or • Acts of third parties, acts of God, accident, fire, lightening, power surges or outages, or other hazards. • Failure to follow Polycom’s installation, operation, or maintenance instructions. • Unauthorized product modification or alteration. Warranty Exclusive IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLYCOM’S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS. Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. 24 Limitations of Liability LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAIN- TENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLYCOM’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE. Disclaimer Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights which may vary depending on local law. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles. The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability. be copied, reproduced, or transmitted in any form or by any means, or translated into another language or format, in whole or part, without written consent from Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices. Polycom, the Polycom logo design, and SoundPoint are trademarks of Polycom, Inc. in the U.S. and various other countries. All rights reserved under International and Pan-American Copyright Conventions. No part of the contents of this manual may Copyright Notice Portions of the software contained in this product are Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd. and Clark Cooper. 25 Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED “AS 26 Polycom, Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA ©2007 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective companies. 1725-11529-001 Rev. D

SoundPoint IP 501 User Guide SIP 3.0

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