As
pects 2010
ASFINAG CONNECTS
ASFINAG | ASPECTS 2010
ASFINAG | ASPECTS 2010
ASFINAG’S
ROAD NETWORK
Facts &
Figures
FINANCIAL RATIOS IN EUR MILLION
2009
2008
2007
TOLL REVENUES
Toll revenues from vehicles
Toll revenues from special toll sections
Toll revenues from toll stickers
Number of toll stickers sold (in mil. pieces)
Toll revenues from trucks
1,387
461
122
338
22.1
926
1,516
454
118
336
21.6
1,062
1,425
441
119
322
21.0
984
-393
290
-39
14.2%
11,288
-490
330
-191
12.7%
10,889
-408
649
-208
10.7%
10,651
CONSTRUCTION PROGRAMME
New constructions
Structural maintenance
1,001
626
336
1,178
800
303
1,024
657
319
OPERATIONAL RATIOS
2009
2008
2007
23,097
2,838
25,935
2,135
1,839
2,676
23,101
3,254
26,355
2,104
1,740
2,644
22,589
3,261
25,850
2,104
1,670
2,646
FINANCIAL RESULT (INTEREST EXPENSE)
Net profit for the year
Cash flow before financing activity (Free cash flow)
Equity ratio
Current and non-current liabilities
Distance travelled vehicles ≤ 3.5 t mpw* in mil. km p.a. (m+e)**
Distance travelled vehicles > 3.5 t mpw* in mil. km p.a. (m+e)**
Total distance travelled in mil. km p.a. (m+e)**
Existing road network in kilometres
Headcount (excl. staff based in federal provinces)
Headcount (incl. staff based in federal provinces)
Existing road network in kilometres
Existing road network in kilometres (both directions)
Tunnels in kilometres (kilometres in tubes)
Number of bridges in the ASFINAG network
Bridges in kilometres (both directions)
Number of junctions
Number of motorway operation and maintenance facilities
Number of monitoring centres
Number of gritting and snow clearance vehicles (trucks and Unimogs)
Number of motorway service stations
Number of rest areas
Number of parking facilities
Number of truck parking spaces
Number of car parking spaces
Noise protection walls in kilometres
Noise protection walls in m2
Number of webcams
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CONTENT
ASPECTS 2010
2,135
4,270
324
4,745
286
426
42
12
451
88
21
approx. 200
approx. 3,140
approx. 13,850
1,090
3.4 million
Tolled motorways and expressways
As of February 2010
Total network length: approx. 2,170 kilometres
245
* maximum permissible weight
** basis: permanent automated traffic counters, statistics for trucks based on toll system as of 2004
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| 04
PREFACE BY THE FEDERAL MINISTER
CORPORATE VALUES
07
08
RESPONSIBILITY ALL THE WAY
• Mission and Vision 2015
• Strategy and Positions
• Opportunities and Risks
• Research and Development
10
12
14
16
18
TEAMWORK
• The Board of ASFINAG
• Companies in the ASFINAG Group
• Working Together – Today and in the Future • Trainees and Apprentices
• More Room for the Team
20
22
24
26
27
28
ALWAYS RELIABILE
• Construction Projects with Ethical Foundation
• Motorway Picture 2025
• Calls for Tender based on Functional Criteria
• Gigaliners in Traffic
30
32
35
36
39
SERVICE
• Intelligence for the Road
• Support from Video Systems
• TMCplus for Up-to-the-minute Traffic News
• Reliable Weather Forecasts
• Interoperability of Toll Systems
• The Concept of Resting
• Innovative Services
40
42
45
46
47
48
49
52
RESPECT
• Road Safety is Key
• Actions Driven by Priorities
• Monitoring Speed
• More Protection against Traffic Noise
• Environmental Friendliness is Rewarded
• Alternative Land Use
54
56
61
63
64
65
66
CLOSING REMARKS FROM OUR STAFF
68
05 |
ASFINAG | ASPECTS 2010
PREFACE BY
THE FEDERAL MINISTER
LADIES AND GENTLEMEN,
2009 was not an easy year. The worst economic
crisis in many decades has of course had repercussions for Austria too. But in contrast to many
other countries, Austria has succeeded in coping
considerably better with this difficult economic
phase and to a large extent this is due to the
investments made in the field of infrastructure.
Particularly in times of a stagnating economy, we
are called upon to take action aimed at stimulating
the economy. And ASFINAG plays a pivotal role in
this context: since the money invested in transport
infrastructure strengthens Austria’s position as a
business location and helps to safeguard jobs.
“The worst economic crisis in many decades has of
course had repercussions for Austria too. But in contrast
to many other countries, Austria has succeeded in coping
considerably better with this difficult economic phase and
to a large extent this is due to investments made in the
field of infrastructure.”
In my capacity as Minister for Transport, it is a particular concern of mine to increase safety levels on
Austria’s roads and the new ASFINAG Road Safety
Programme is making a substantial contribution
to this end. In line with “Vision Zero”, ASFINAG
has set itself the goal of reducing the number of
fatalities on Austria’s motorways and expressways
by half by 2020. In my view an essential target:
although motorway accidents make up “only” five
per cent of all road accidents, this equates to twelve per cent of all fatal road accidents. This means
that if accidents happen on the primary road network, their consequences are unfortunately much
more serious. And every fatality on the road is
one too many. Therefore we have made improving
road safety and reducing human suffering one of
our top priorities.
I am convinced that the Road Safety Programme
2020 marks an important step towards achieving
our common goal of further reducing the number
of accidents on the primary road network – and
highly appreciate ASFINAG’s pro-active and
concrete support in implementing road safety
measures.
I would like to take this opportunity to thank all
ASFINAG employees for their exemplary commitment and cooperation. I have every confidence
that together and by working in close cooperation
we will succeed in making Austria’s roads even
safer.
Doris Bures
Federal Minister for Transport, Innovation and Technology
Federal Minister for Transport, Innovation and Technology, Doris Bures
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07 |
ASFINAG | ASPECTS 2010
CORPORATE
VALUES
ASFINAG’S 5 FUNDAMENTAL VALUES
RESPONSIBILITY
ASFINAG realises important construction programmes and projects.
ASFINAG safeguards the basis for individual mobility.
A responsibility we are committed to meeting on a daily basis.
RELIABILITY
The focus is on our road network’s reliability.
SERVICE
ASFINAG is a modern service provider.
Comprehensive service is a central focus of our work.
ASFINAG assumes ecological and social responsibility.
These are values which demand our greatest respect.
ASFINAG’s most important assets are its dedicated
staff and committed partners.
RESPECT
Effective teamwork is one of our guiding principles.
TEAMWork
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09 |
ASFINAG | ASPECTS 2010
RESPONSIBILITY
ALL THE WAY
ASFINAG’S TASKS AND RESPONSIBILITIES
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11 |
ASFINAG | ASPECTS 2010
Responsibility
Teamwork
Reliability
Service
Respect
MISSION
AND VISION 2015
ASFINAG’S PHILOSOPHY
Roads are the basis for individual mobility, economic development and
prosperity. ASFINAG has been entrusted with the important societal task of
maintaining and expanding the motorway and expressway network and
funding related projects.
This is a major responsibility – and one we do our utmost to fulfil. To this end management has focused
closely on the topics of corporate philosophy, the company’s strategic orientation and our vision for the
year 2015. ASFINAG’s goals, positions and values have been clearly defined so they may be shared with
the public at large to ensure transparency and to provide all of the company’s employees with reliable
guidelines for their daily work.
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ASFINAG’s philosophy is reflected in the corporate MISSION statement:
Our medium-term goal and our motivation are
reflected in our VISION 2015:
• ASFINAG is an efficiently operating, userfinanced builder and operator of motorways and
expressways.
• The road network we provide meets our customers’ requirements, is well-serviced and expanded with a special focus on traffic safety and
high availability.
• All our activities are directed towards fulfilling our
economic, environmental and social responsibility whilst strengthening Austria’s position as a
business location.
ASFINAG is one of Europe’s leading motorway network operators with a special focus on availability,
information, safety and promoting intermodality
by interlinking with public transport.
An essential pillar of our work is our common
understanding of the corporate values we all share.
We focus on the following five core values:
• Service
• Reliability
• Responsibility
• Teamwork
• Respect
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ASFINAG | ASPECTS 2010
Responsibility
Teamwork
Reliability
Service
Respect
STRATEGY
AND POSITIONS
ASFINAG’S PRINCIPLES AND GOALS
ASFINAG’s priorities for the next few years are clearly reflected in our corporate
strategy. They also form the basis for each individual employee’s short- and
medium-term orientation – in every department, in each company and throughout the corporation as a whole.
The defined corporate strategies cover a wide number of perspectives ranging from finances to
customers, processes and staff. The strategic priorities relate to:
• Balancing costs and income with the goal of economic independence
• Increasing customer satisfaction by providing safe roads that meet current and future requirements
• Providing an intermodal network
• Managing problems in the network and keeping drivers well-informed
• Involving stakeholders in the development of common and sustainable solutions
• Improving key processes and focussing them accordingly
• Defining guidelines to meet targets and launching pro-active initiatives
• Attaching high priority to further training and constructive feedback
• Actively sharing our knowledge with our colleagues and partners
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ASFINAG’s 6 Positions
TRAFFIC MONITORING
ASFINAG clearly advocates monitoring observance of
Austrian Road Traffic Regulations on its network with
a view to further enhancing safety on the Austrian
primary road network. This is a goal which can be
achieved much more efficiently using section control
facilities rather than speed cameras. ASFINAG rejects
a monitoring system based exclusively on personrelated monitoring (by taking pictures of drivers).
TELEMATICS
The focus is on delivering information on traffic flow
and improving road safety. In cases where they
promote these goals and increase economic efficiency the use of traffic management facilities is to be
supported. In line with this principle, roughly a third of
the existing network is equipped with such facilities.
For the remaining two thirds of the network the focus
will be on implementing innovative technologies.
PARK & RIDE FACILITIES, PARK & DRIVE
FACILITIES, INTERMODALITY
ASFINAG considers increased intermodality an
essential contribution to successfully tackling the
future challenges posed in meeting individual requirements of the travelling public. ASFINAG therefore
strongly supports the expansion of both Park & Ride
facilities (linking the motorway network with public
transport) as well as Park & Drive facilities (parking
facilities for car pools). In the spirit of increasing
economic efficiency, the goal is to commercialise
management of these parking facilities. In order to
enable our customers to make better use of these
services, ASFINAG has committed itself to establishing an intermodal service platform.
SPEED
ASFINAG supports a maximum day time and night
time speed limit of 130 km/h on open stretches of
non-urban motorways. The maximum speed limit
is to be reduced accordingly in line with road safety
requirements or in the interests of maintaining traffic
flow. Where our stakeholders request lower maximum speed limits (due to air or noise pollution etc.)
on certain routes/sections the design speed for new
sections shall be reduced to this lower maximum
speed limit for the purpose of economic efficiency.
Employing the “environment-related traffic control
system” in order to meet the provisions set out in the
Immission Control Act - Air Quality Protection Regulation contradicts the principle of economic efficiency.
Against this background it would be advisable to replace the “environment-related traffic control system”
with more conventional signage.
NOISE PROTECTION
We are committed to our responsibility towards
local residents according to the currently applicable
standards and rules (not more and not less). Any
solutions going beyond this scope are linked with
relevant cost sharing schemes involving the beneficiaries. Moreover, we intend to contribute more
pro-actively towards exercising a positive influence
on design.
ADVERTISING
ASFINAG has a highly restrictive attitude towards
any sort of advertising activities on its network.
This holds particularly true for the open countryside while in metropolitan areas appropriately moderate activities are admissible in certain cases.
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ASFINAG | ASPECTS 2010
Responsibility
Teamwork
Reliability
Service
Respect
OPPORTUNITIES
AND RISKS
IDENTIFYING BUSINESS OPPORTUNITIES
A central element of ASFINAG’s business activities is active risk management
– a transparent and comprehensive tool used to analyse business opportunities and risks on an ongoing basis. The related activities focus on the areas of
operation, construction, tolling and funding – and specifically on:
• handling of movements of abnormal loads
• development of essential cost factors
• development of road volumes and rates
• amendments to relevant legislation
• handling of major, large-scale projects
• managing medium-term skilled manpower shortages
• employee loyalty programmes
• interface-related issues (organisational and technical)
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Whilst ASFINAG generally sees itself as risk-averse company, it prides itself on having a pro-active
attitude towards identified risks. Access to relevant
information represents an essential basis for
management’s decision making processes. Moreover, risk assessment constitutes the basis for the
“Internal Control System“ (ICS), whose operational
focus is on organisational guidelines, directives,
rules, regulations, control mechanisms and welldefined process ownership.
This system supports and assures:
• proper management
• fulfilment of corporate policy requirements
• compliance with legal and statutory principles
• alignment with defined goals
• safeguarding of company assets
We regard dealing with risks and opportunities in
an open manner as an essential factor for success.
Documentation and analysis of the measures taken
are the basis for ongoing knowledge management.
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ASFINAG | ASPECTS 2010
Responsibility
Teamwork
Reliability
Service
Respect
RESEARCH
AND DEVELOPMENT
INNOVATIVE SOLUTIONS FOR THE FUTURE
Innovative solutions that build on research and development contribute
substantially to ASFINAG reaching its goal of being one of Europe’s leading
road operators in terms of network availability, information and safety. So it is
important to direct research and development (R&D) activities at an early stage
towards meeting the needs and requirements of future users in order to provide
solutions that are both technologically innovative and commercially viable.
ASFINAG has R&D coordinators for operation,
construction and tolling in its team and an internal
platform facilitating communication and exchange
of information among all its R&D players. Since
2009 the company has published a series of R&D
studies and reports.
For 2010, ASFINAG plans to continue and launch
some 80 R&D projects with a total budget of four
million euro - the public funding contribution is expected to be around 500,000 euro. These projects
include studies, specific feasibility studies and pilot
schemes. Schemes based on R&D projects, such
as the implementation of ASFINAG information services for instance, are not included in the research
and development budget.
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ASFINAG maintains an extensive network to facilitate the exchange of expertise and practical experience. At national level, ASFINAG cooperates with a
number of other infrastructure companies, universities and research facilities. ASFINAG is a founding
member of “Austrian Traffic Telematics Clusters”
(ATTC), member of the “Forschungsgesellschaft
Straße, Schiene, Verkehr” (FSV, Austrian Association
for Research on Road, Rail, Transport) and partner
of the “Austrian Construction Technology Platform”
(ACTP), to name but a few.
At European and international level, ASFINAG is
a member of the “European Association of Tolled
Motorway, Bridge and Tunnel Concessionaires”
(ASECAP) and consortium member of a number of
transport projects co-funded by the EU.
The projects realised and successfully
completed in 2009 include:
• The “eMOTION” EU project, coordinated by
ASFINAG and co-funded under the Sixth European Framework Programme (FP6). The project
goal was to create the necessary framework for
future intermodal real-time traffic information
services for road and local public transport users.
• The “CESARE IV” project co-funded under the
FP6. The project goal was to define specifications
for the implementation of the EU Directive on
establishing an interoperable European Electronic
Toll Service (EETS) published in October 2009.
• As part of the COOPERS project co-funded under
the FP6, one of the first test sections for cooperative systems was implemented on the A 12 Inntal
motorway.
• Research findings from the AKUT – Akustisches
Tunnelmonitoring (acoustic tunnel monitoring)
project co-funded by the Austrian Ministry for
Transport, Innovation and Technology were
successfully implemented. In spring 2010, the
system will be installed in a tunnel on the Bruck
expressway (S 35). By mid-2010 project details
will be published in volume 2 of ASFINAG’s R&D
series.
As well as the projects outlined above ASFINAG
completed several research projects co-funded
by the Austrian Ministry for Transport, Innovation
and Technology, including projects focusing on
the “optimisation of rehabilitation opportunities
for composite bridges” and the “grip optimisation
for sands used in road surface structures”. The
findings were incorporated into external guidelines
and internal working instructions.
19 |
ASFINAG | ASPECTS 2010
TEAM
Work
THE PEOPLE AT ASFINAG
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21 |
ASFINAG | ASPECTS 2010
Responsibility
Teamwork
Reliability
Service
Respect
THE BOARD
OF ASFINAG
Dr. Klaus Schierhackl. Born in 1968. Attended
the Mödling Higher Institute of Technical Education majoring in engineering. Studied business
administration at the Vienna University of Economics and Business Administration from 1987
to 1992. Joined MAN in Munich and worked in
management consulting. From 1997 head of
ASFINAG’s Tolling Department. General Manager
of ASFINAG Maut Services GmbH from 2005 to
2007. Since 2007 Executive Director of ASFINAG
responsible for financing, accounting, controlling,
tolling and international affairs.
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DI Alois Schedl. Born in 1952. Studied construction engineering, spatial and regional planning at
the Vienna University of Technology, worked at
the Federal Ministry for Construction and Economics. From 1985 to 1993 Director General of the
Wiener Bundesstraßen AG. From 1993 to 2005
member of the board and management of ÖSAG
(Austrian Motorways and Expressways corporation). From January 2005 General Manager of
ASFINAG Bau Management GmbH. Since 2007
Executive Director of ASFINAG responsible for
planning, new construction, structural and operational maintenance.
Klaus Schierhackl:
Alois Schedl:
“ASFINAG is one of Europe’s leading
motorway network operators with a
special focus on availability, information,
safety and promoting intermodality by
interlinking with public transport.
“In order to provide our customers and
staff with the highest possible levels of
safety we prepared a comprehensive
Road Safety Programme for the years
from 2010 to 2020.
This is our Vision 2015, which we prepared jointly
with our executive team last year and will be implementing over the next few years.”
The goal of ASFINAG’s Second Road Safety
Programme is to achieve a significant reduction in
the number of casualties on Austria’s primary road
network. To this end we have defined 13 fields of
action, 32 priorities and 130 individual measures
which are to be implemented over the next ten
years. These continuous improvements will make
Austria’s motorways and expressways among the
saftest in Europe.
Another important concern of ASFINAG’s is traffic
information. We will continue to work on keeping
our customers even better informed with warnings
about accidents, obstructions and diversions –
both on the network and directly to drivers in their
vehicles.”
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ASFINAG | ASPECTS 2010
Responsibility
COMPANIES IN THE
ASFINAG GROUP
AND THEIR MANAGERS
Teamwork
Reliability
Service
Respect
ASFINAG Maut Service GmbH
Ing. Mag. Bernd Datler
ASFINAG Alpenstraßen GmbH
DI Klaus Fink
Born in 1950. Studied civil and construction engineering. From 1983 to 1999
head of department and sole authorised officer of Brenner Autobahn AG.
From 2000 sole chief officer of Alpen Straßen AG. Since 2005 Managing
Director of ASFINAG Alpenstraßen GmbH.
ASFINAG Service GmbH
Mag. Rainer Kienreich
Born in 1968. Studied technical geology at Graz University of Technology.
From 1993 to 2006 he worked in the road construction department of the
Province of Styria. Joined ASFINAG Service Gesellschaft Süd in 2006,
changed to ASFINAG Holding. Since end of 2009 Technical Director of
ASFINAG Service GmbH.
DI Thomas Necker
Born in 1961. Studied electrical engineering at the Vienna University of Technology. From 1989 executive positions with ABB-Verkehrstechnik, Austrian
Federal Railways and Alcatel Austria. From 2004 to 2009, chief operational
and technical officer with Berliner Verkehrsbetriebe. Since 2010 Commercial
Director of ASFINAG Service GmbH.
ASFINAG Bau Management GmbH
DI Gernot Brandtner
Born in 1965. Studied industrial engineering in construction at Graz University
of Technology. From 1995 assistant to the Management Board and subsequently head of structural maintenance at ÖSAG. Joined ASFINAG in 2005.
Since 2008 Managing Director of ASFINAG Bau Management GmbH.
DI Alexander Walcher
Born in 1969. Studied landscape ecology and landscape planning in Vienna
with a special focus on environmental legislation and policy. From 1997 to
2005, inter alia head of the planning section at ÖSAG, holding the same position subsequently at ASFINAG. Since 2008 Managing Director of ASFINAG
Bau Management GmbH.
| 24
Born in 1973. Studied business administration in Vienna. During his four years
as management consultant at Cap Gemini Ernst & Young he contributed to
building up the truck tolling system. Since end of 2009 Managing Director of
ASFINAG Maut Service GmbH.
Dr. Josef Fiala
Born in 1962. Studied political science and law in Vienna. Held executive
functions with the Vienna regional directorate of the Austrian Generali Group.
Founding member of the Board of Generali Pensionskasse AG. From 2005
member of the extended management team of Generali Holding Vienna AG.
Since 2008 Managing Director of ASFINAG Maut Service GmbH.
ASFINAG International GmbH
Dr. Hubert Resch
Born in 1969. Studied law in Vienna and worked at the Austrian Constitutional
Court. Lawyer and ASFINAG consultant. Adjunct Professor at the Institute for
European and Public Business Law at Vienna University of Economics and
Business Administration. From 2008 head of ASFINAG’s legal department and
since end 2009 also Managing Director of ASFINAG International GmbH.
Dr. Anton Sieber
Born in 1965. Studied engineering physics in Munich and Vienna and business administration in Vienna and Krems. Joined ASFINAG in 1998 holding
several positions including head of the Corporate Strategy Department. Since
end 2009 Managing Director of ASFINAG International GmbH.
ASFINAG Cash Management GmbH
Mag. Gabriele Csoklich
Born in 1964. Studied commercial sciences at Vienna University of Economics
and Business Administration, worked in the banking sector in Paris and London.
Headed the ASFINAG office in Vienna, joined the Bundesfinanzierungsagentur
in 1998. Since 2008 head of ASFINAG’s Finance Department. Managing
Director of ASFINAG Cash Management GmbH.
Mag. Helmut Krumböck
Born in 1969. Studied business administration in Vienna, worked at the
Controlling Department at UTA Telekom AG, gained his degree in controlling
in Munich. From 2004 head of ASFINAG’s Accounting and Controlling
Department. Since 2008 also Managing Director of ASFINAG Cash
Management GmbH.
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ASFINAG | ASPECTS 2010
Responsibility
Teamwork
WORKING TOGETHER
TODAY AND IN THE FUTURE
TRAINEES
AND APPRENTICES
EMPLOYEE SURVEYS AS PART OF CORPORATE DEVELOPMENT
PREPARING FOR FUTURE CHALLENGES
ASFINAG currently employs around 2,700 people and they are all contributing
to shaping the company’s future.
ASFINAG’s employee survey was awarded the
EUCUSA Trophy. The Trophy is awarded based on
criteria including the survey’s findings, sustainable communication of these findings, the drafting
of measures based on the survey and their swift
implementation with management’s full support.
The survey will be repeated in 2010 in order to
evaluate the measures already introduced.
A catalogue including some 230 measures was
prepared on a joint basis by the individual companies’ management and staff at local level. This
catalogue of measures is currently being implemented with a particular focus on improving
internal information and communication (26%),
strengthening of leadership skills (16%) and staff’s
personal professional development (15%).
Others
6%
Target-orientation ASFINAG has always promoted and continues
to promote in-service training of executives at
all levels. A large number of specialised external
and internal training activities are also organised
enabling our staff to acquire the necessary skills
and equipping them to face current and future
challenges.
2%
Customer focus 3%
Cooperation
Information & Communication 26%
Reporting
5%
Company health care provision
7%
Working conditions Staff are our asset
The trainees are coached and supervised by an
experienced mentor. The programme is rounded
off with the preparation of a project report which
trainees subsequently present to top management.
This combination of structured tasks, coaching and
specific seminars aims to equip junior staff in the
best possible way as they start their career.
Inter-departmental project report
Leadership skills 16%
8%
Personal professional
development 15%
| 26
YOUNG TALENT PROGRAMME
August 2008 saw the introduction of the first oneyear trainee programme offering five young talented
individuals the opportunity of familiarising themselves with the ASFINAG group of companies and
preparing for their future careers. The programme
consists of four essential pillars: job rotation as a
way of getting to know all the ASFINAG companies,
working in the core business area of the respective
company, attending selected seminars as well as
pro-active participation in a platform facilitating
mutual exchange and networking.
These trainee and apprentice programmes form
part of our young talent management activities.
They enable us to identify qualified staff for specialised and leadership careers at the earliest opportunity thus enabling further enhancement of skills and
competences.
4%
8%
Service
Respect
Staff training and further education plays a pivotal and strategically important
role in the ASFINAG Group – because every single employee’s development
contributes to securing corporate success.
EDUCATION, TRAINING AND DEVELOPMENT
OF YOUNG PEOPLE IS A PRIORITY
As an innovative Austrian company, ASFINAG also
assumes responsibility for the future of our young
generation. Currently ten apprentices are being
trained in preparation for their future careers in a
number of areas and professions including, for
instance, administration, electrical engineering or
information technology and accounting.
ACTION AREAS IDENTIFIED BY the EMPLOYEE SURVEY
Reliability
Working in core
business areas
Job-rotation across all
group companies
Selected
seminars
Mutual exchange and
networking platform
Coaching and supervision by qualified mentors
The one-year ASFINAG trainee programme rests on four pillars.
27 |
ASFINAG | ASPECTS 2010
Responsibility
Teamwork
Reliability
MORE ROOM
FOR THE TEAM
Service
Respect
EXPANSION AND EXTENSION OF ASFINAG’S LOCATIONS
THE WINNING PROJECT BY THE “LORENZ” ARCHITECTURAL PRACTICE WAS DESCRIBED BY
THE JURY AS FOLLOWS:
The team grows with its challenges – and ASFINAG responds by constantly
extending its office space. Current expansion and extension works are underway at corporate facilities in Innsbruck, Jettsdorf, Ansfelden and Graz-Raaba.
Innsbruck
The expansion of ASFINAG’s office building on
Rennweg has become a necessity. More space is
needed and general renovation work is required to
make the building more energy efficient.
“The project distinguishes itself by a host of qualities, which are both convincing and conclusive.
The execution of the building interacts excellently with its surroundings. A natural connection with
the buildings on the Karl-Kapferer road is created with a succinct entrance area at the road crossing. The multilayered facade with its impressive depth effect and variability boasts an architectural
quality that meets the demanding requirements of its surroundings. Being modern and consistent
alike, this building is considered an adequate and worthy replacement for the existing construction.
The double-loaded corridor layout with its high quality entrance areas offers the highest level of
flexibility in using the space available and meeting all the requirements of a modern office building.”
The competition produced one winner and two
third places. The winning design for the office
building includes space accommodating up to 76
employees and room for 25 parking spaces in the
underground car park.
Construction works will start at the end of 2010 and by the beginning of 2012 staff will start to move into the
new office building. Investment costs amount to 5.5 million euro. A comparison between this solution and
renting a building has clearly shown that owning a site is more favourable from a commercial point of view.
An architects’ competition was therefore organised
by ASFINAG in cooperation with the City of Innsbruck. All of the ten drafts submitted recommended
demolition of the current building and construction
of a new one. Although the call for papers included
the possibility of rebuilding and revitalising the current premises none of the architects foresaw this as
a viable option in their submissions.
Draft of the new office building in Innsbruck providing space for up to 76 employees.
| 28
Jettsdorf
With the completion of the “Traismauer” Danube
bridge that closes the gap on the S 33 Krems
expressway in 2010, a new important road section
will be added to ASFINAG’s network. In order to
increase the availability of the network this section
will be managed by a specially designated motorway maintenance and operations facility.
When selecting the most appropriate location,
the focus was on close proximity and speed of
availability. The site which was eventually selected is located at the junction of the S 5 Stockerau
expressway and the S 33 Krems expressway. The
new motorway maintenance and operations facility
was built in modular design, which means that
both the garage, the service and the office wings
can be expanded as required.
Ansfelden
Some urgent modernisation works are required at
the Ansfelden motorway maintenance and operations facility. For both commercial and structural
reasons it was not possible to refurbish the existing building which dated back to 1958. Construction activities for the new building were launched
in summer 2009 beginning with the demolition of
the salt storage hall, followed by excavation works
for the new garages and the staff accommodation
wing and subsequent construction of the foundations for the new salt silos. Boasting a total dimension of 2 x 350 m3, these salt silos will be among
the largest in Austria and will be able to hold
almost the total volume of salt consumed during a
“standard winter”. Following completion of the new
salt silos, the Ansfelden motorway maintenance
and operations facility will be adapted to optically
match the existing office wing as of May 2010.
Graz-Raaba
Currently ASFINAG operates two sites in the greater
Graz area, one in Raaba and one in the city’s
Wilhelm-Raabe-Gasse. Consolidating these sites
with the IT department and the local Maut Service
GmbH office will enable optimal use of the synergies associated with having one combined ASFINAG
location. Moreover, the space required by the
ASFINAG Bau Management GmbH is increasing as
it had become necessary to set up a construction
office at the Graz-Raaba location in the course of
the new construction measures on the S 7 Fürstenfeld expressway. Having taken all these factors into
account, a decision was made in favour of building
a new consolidated site. The start of construction
works is scheduled for October 2010.
29 |
ASFINAG | ASPECTS 2010
ALWAYS
RELIABILE
ASFINAG’S PROJECTS
| 30
31 |
ASFINAG | ASPECTS 2010
Responsibility
Teamwork
Reliability
CONSTRUCTION PROJECTS
WITH ETHICAL FOUNDATION
Service
Respect
PREVENTING CORRUPTION IN ASFINAG
Constructing primary road infrastructure is a multi-facetted and complex task.
And investment in this area is of course huge – around 1 billion euro will be
spent in 2010 alone.
Requirements are very specific and interests may
sometimes conflict – it is a challenging environment
characterised by diverging economic, ecological and
social priorities. Against this background, project
preparation and implementation must meet the most
demanding requirements.
The special conditions outlined above combined with
high investment and order volumes can be fertile
ground for corrupt behaviour. But corruption is not a
petty offence, it damages the reputation of authorities
and businesses alike, leads to unfair competition and
price increases, harms Austria’s standing as a business location and undermines the foundations and
value systems of our society as a whole. Alongside
the substantial material and financial damage corruption inflicts on a company, it also causes sustainable
intangible damage harming its image and resulting in
loss of confidence in the company involved.
RELIABILITY ALL THE WAY
As one of Austria’s leading service companies,
ASFINAG is well aware of this situation. In line with
our corporate principle of “reliability all the way” we
therefore attach utmost importance to ethical responsibility both within the Group and in all our external
relations.
| 32
In all their contacts with our customers, business partners and our company owner, ASFINAG
executives and staff are committed to the highest
levels of personal integrity and to dealing responsibly with all resources.
A corporate ethics manual was published to
promote the communication and implementation
of these values. It communicates the ASFINAG
Group’s understanding of integrity and was
conceived as a guideline offering all employees
guidance in their daily work. The manual primarily
aims at raising staff and executive awareness and
sensitising all our employees to the importance of
this issue. It should offer them guidance and security, giving fresh impetus for an ongoing discussion
process on issues like corruption and conflicts of
interest.
TRAINING SEMINARS AND THE FOUR-EYEPRINCIPLE
Regular training seminars are held to raise employee awareness of this issue, as in their daily
work staff may sometimes find it difficult to assess
situations accurately and draw a line between what
is ethical and what is not. Management systems
and processes are other integral elements of the
33 |
ASFINAG | ASPECTS 2010
Responsibility
Teamwork
Reliability
Service
Motorway
Picture 2025
Respect
THE ROAD NETWORK OF THE FUTURE
As well as focusing on ASFINAG’s mission, the corporate strategy and vision
for 2015, management and in-house experts have also been assessing longterm future scenarios enabling them to gain greater insights and a clearer
picture of the challenges facing road operators by 2025.
anti-corruption activities launched by ASFINAG to
safeguard and enhance corporate integrity.
Consistent implementation and observance of requirements such as the four-eye-principle substantially reduce the risk of any form of illicit benefits
being accepted.
Further tools contributing to the prevention of
corruption and to the detection and uncovering of
questionable business practices include control
systems like risk analyses, signatory regulations,
analyses of deviations, internal audits, defined
QM processes, evaluation of bids, cost control
systems and detailed examinations of invoices and
additional costs, to name but a few.
ANTI-CORRUPTION WORKING GROUP
ASFINAG considers the ongoing further development of these management systems and business
ethics to be indispensible and specifically promotes and supports relevant activities. In this spirit,
Alexander Walcher, Managing Director of ASFINAG
Bau Management GmbH, assumed the chair of
a working group on “Institutional Integrity” set up
under the Technical Committee of PIARC (World
Road Association).
| 34
The working group is mandated with recording
and analysing the international status quo of
anti-corruption activities and their implementation
as part of management systems, as well as with
monitoring general awareness of the problem of
corruption in the field of road infrastructure administrations. These findings will be used to generate
best practice models for the effective combat of
corruption and the promotion of integrity to be
completed by 2011.
The working group’s findings will also make an
important contribution to the further development
of ASFINAG’s standards on business ethics and
anti-corruption. To this end, the company launched
a project dealing with the in-depth analysis of the
current situation at ASFINAG Bau Management
GmbH. In combination with the findings achieved
by the international working group, the results will
form a basis for further improving the measures
introduced to prevent and combat corruption in an
integrated system.
Potential scenarios were identified and
analysed for the following areas:
• Construction and materials
• Technology and intelligent infrastructure
• Vehicles and the automotive industry
• Society, demography, customer requirements
• Business and Austria as a business location
• Means of transport and logistics + competition
• Environment and climate
For each of these areas hypotheses were prepared, discussed in depth, compared and aligned
with external views held by Daimler Germany or
ERTICO, for instance. Based on these analyses of
future scenarios it was possible to draw some important initial conclusions on future developments
in the fields of construction, service and tolling.
The future is getting closer – bringing optimised links and connections.
ASFINAG 2025 …
• links its networks with that of railways and other
modes of transport,
• cooperates with all stakeholders to ensure safe,
efficient and environmentally-friendly mobility,
• links its services as a road operator with new
services such as roadside assistance and breakdown services, intermodal information, routings
or special packages for trucks.
35 |
ASFINAG | ASPECTS 2010
Responsibility
Teamwork
Reliability
Service
Respect
CALLS FOR TENDER
BASED ON FUNCTIONAL CRITERIA
INVOLVING PRIVATE SECTOR ENTERPRISES IN THE ROAD NETWORK
From construction projects launched by ASFINAG to operation and maintenance of routes. The goal of “calls for tender based on functional criteria” is
stepping up the involvement of private operators in line with legal requirements.
TRADITIONAL CALLS FOR TENDER
In a traditional call for construction tenders
ASFINAG provides bidding companies with
execution plans and tender specifications. In
the course of construction activities, ASFINAG’s
planning experts update these plans and the
company that won the bid implements them.
Upon completion, the construction is handed
over, maintained and operated by ASFINAG
Servicegesellschaft and the construction company provides warranties for the correction of
defects for a defined period of time. More than
2,000 kilometres of motorways and expressways
were built in Austria under this system.
| 36
CALLS FOR TENDER BASED ON FUNCTIONAL
CRITERIA
In Austria, the “PPP Ostregion” model was the first
to enable private sector industry to participate in
tendering for the primary road network. International standards were applied to increase efficiency.
Under PPP (Public Private Partnership) projects,
construction planning, building as well as constructional and operational maintenance are transferred for a lump sum to the concessionaire for a
period of 30 years including part of the principal’s
risks. ASFINAG incurs costs only after construction
works have been completed and toll revenues can
be collected.
Outside financing by the private sector means
additional costs because of lower credit ratings.
ASFINAG’s Triple A rating allows it to borrow loan
capital in the financial markets with particularly
favourable conditions even in difficult economic
periods. In order to be able to make full use of
this opportunity, ASFINAG takes responsibility for
financing. Other benefits of this model are that the
executing companies are able to involve innovative
manufacturers during the planning phase providing
synergies and reducing total life cycle costs.
A 5 NORTH MOTORWAY – THE PILOT PROJECT
The first project to benefit from the inherent
advantages of such a procurement model will be
the A 5 North motorway, which forms part of the
Trans-European Network TEN (Priority Project No.
25 Motorway Axis Gdansk-Brno/BratislavaVienna). With a total length of about nine kilometres
without tunnels and homogenous subsoil conditions, the construction section between Poysdorf
and the national border has been identified as an
appropriate pilot project from the risk assessment
point of view.
According to the call for tender based on functional criteria for the “A 5 North B” construction,
project planning must be based on the findings of
the environmental impact assessment. The contractor is responsible for obtaining the necessary
permits and approvals under the water and environmental protection legislation and the provincial
road act. For a period of about 20 to 30 years, the
contractor offers a package involving planning
and building the section as well as the “extended
structural maintenance” of the road, civil engineering structures and off-site facilities.
EXTENDED STRUCTURAL MAINTENANCE
This is the term given to cover both structural
maintenance as well as other tasks which are
generally associated with operational preservation
and maintenance, including for instance monitoring
the condition of the road surface and constructions,
maintaining animal tight fencing and noise protection walls, cleaning watering and drainage systems
and bridge constructions. Other operational maintenance tasks including gritting and snow clearance
services, operative motorway maintenance services,
road cleaning and maintenance of road-side equipment continue to be performed by ASFINAG.
Throughout the entire term, the services performed
by the contractor are paid by ASFINAG on a performance basis. The compensation model aims to ensure high levels of customer satisfaction by making
quality defects and the section’s limited availability
subject to deductions. The solutions chosen by
private contractors will be used by ASFINAG as an
impetus to review processes and the implementation of tasks, enable the identification of potential for
improvement and, if possible, to define benchmarks
for construction and maintenance phases.
37 |
ASFINAG | ASPECTS 2010
Responsibility
Teamwork
Reliability
Service
GIGALINERS
IN TRAFFIC
A 5 NORTH MOTORWAY
NORTH B, SECTION POYSBRUNN – NATIONAL BORDER AT DRASENHOFEN
Length: 9 km
Start of construction: 2011/2012
Opened to traffic: 2013/2014
Respect
REQUIRED INVESTMENTS AMOUNT TO 5.4 BILLION EURO
Efforts are being made at EU level to admit gigaliners for traffic use. Some of
these vehicles are 25.25 meters long and can weigh up to 60 tons.
Brünn
R52
MIKULOV
PR-CHART: 10 - 2009
R52
CZ
Sedlec
Pottenhofen
Ottenthal
Drasenhofen Nord
half-junction
Gigaliners in traffic (Photo: Kraufmann)
Drasenhofen
Steinebrunn
Guttenbrunn
Drasenhofen West
half junction
Stützenhofen
Poysbrunn
CZ
Schrattenberg
Falkenstein
Zlabern
Poysbrunn
junction
Altruppersdorf
Herrnbaumgarten
A 5
B7
Laa
a.d. Thaya
Föllim
B219
Poysdorf
Key: Legende
Wilhelmsdorf
Kleinhadersdorf
Walterskirchen
junction
Ketzelsdorf
Wetzelsdorf
Walterskirchen
Wien
INCREASED RISK OF ACCIDENTS IN TUNNELs
Due to their heavier weight gigaliners also increase
the risk of higher thermal loads in tunnels. This
means that constructional fire protection measures
and tunnel ventilation will have to be modified.
Furthermore, vehicles without actively steered rear
axles will not be able to be properly manoeuvred into the existing 40 metres long emergency
and break-down bays. If such a long and heavy
vehicle breaks down, the risk of traffic holdups and
accidents in the tunnel will increase. The estimated
costs for additional safety measures amount to
about 100 million euro.
Bridges on narrow supports, which are typical
for mountainous road sections, would need to be
either strengthened or rebuilt. The required bridge
fortifications would translate into construction
costs of some 4.8 billion euro. In order to guarantee safety on the roads it would also be necessary
to adapt current control equipment incurring costs
amounting to 465 million euro.
Additional investments of some 30 million euro will
also be required to expand the existing parking
and rest areas, motorway service areas and traffic
inspection points to provide the necessary additional space.
Grosskrut
0 0.5 1
| 38
in Planung
Anschlussstelle
Halbanschlussstelle
planning stage
full junction
half junction
ASFINAG set up a group of experts including
specialists from the Kuratorium für Verkehrssicherheit (Austrian Road Safety Board), Vienna
University of Technology and civil engineering firms
Baumann+Obholzer and KMP. A collaborative
study on the impact of long and heavy vehicles
(LHVs) on Austria’s motorways and expressways
concluded that admitting these gigaliners to the
Austrian primary road network will require additional investments of 5.4 billion euro.
A major cost factor is the necessary adaptation
of numerous bridges, most of which could not
currently be used by such vehicles.
2
3 km
39 |
ASFINAG | ASPECTS 2010
SERVICE
ORIENTED
SERVICES PROVIDED BY ASFINAG
| 40
41 |
ASFINAG | ASPECTS 2010
Responsibility
Teamwork
Reliability
Service
Respect
INTELLIGENCE
FOR THE ROAD
TELEMATICS FOR INCREASED SAFETY AND CONVENIENCE
Telematics is a made-up term covering telecommunications, automation and
informatics. Telematics is the basis for modern traffic management and information systems which contribute to enabling optimal use of transport routes
– thus ensuring individual mobility. In terms of applications ASFINAG differentiates between road-side and vehicle-based telematics.
ACTING AGAINST CONGESTION
When traffic volumes are high, adjusting speed limits
can help avoid congestion and prevent hold-ups.
Studies corroborate what practice has shown: the
largest number of vehicles per hour passes through a
road section at consistently maintained speed levels
of between 70 and 80 kilometres per hour.
At this constant speed, traffic flows are optimised
| 42
and the number of sudden breaking manoeuvres
declines. More than 2,000 sensors have been
installed to deliver all necessary data which is then
fed into the master computer of ASFINAG Verkehrssteuerung (Traffic Management Centre). The
latest state-of-the-art traffic models subsequently
calculate the appropriate speed limits.
CENTRAL TRAFFIC MANAGEMENT
But not quite everything has been automated yet.
Many traffic management activities are still performed by operators who are on duty 24 hours seven
days a week at the ASFINAG Traffic Management
Centre in Inzersdorf where they keep a constant
watch over what is going on in the entire road network. On their screens the ASFINAG operators see
all sections equipped with traffic control systems.
If traffic flows are smooth, the respective sections
are coloured green. But as soon as the sensors
register changes the colour changes to orange
through to red. The operator responds by having
this particular road section displayed on the screen
by one the 500 roadside digital cameras and may
then contact the police who will then take appropriate action such as closing the affected lanes etc.
AROUND THE CLOCK INTERFACE
ASFINAG’s Traffic Management Department is
on duty 24 hours seven days a week. While other
countries have a lot of isolated solutions which
make uniform traffic management difficult, central
control of the entire Austrian motorway and expressway facilitates smooth coordination.
As the sole interface, ASFINAG Traffic Management staff is responsible for:
• collecting data covering approx. 2,170 kilometres of motorways and expressways
• managing and maintaining traffic control
facilities
• managing and maintaining noise and pollution
monitoring facilities
• managing and maintaining network control
facilities (electronic traffic signs)
• communicating traffic information (on the
electronic text message boards)
• coordinating traffic management with other
European traffic management centres
In order to guarantee greatest possible efficiency, development plans for traffic telematics
underwent an evaluation process. The resultant
findings were used to establish a new strategic
orientation leading to a reduction in investments
of around 100 million euro. Telematics will be
used wherever it has proven to increase efficiency and contribute to increasing road safety and
homogenous traffic flow.
43 |
ASFINAG | ASPECTS 2010
Responsibility
Teamwork
•A7
• A 12, A 13
Traffic control systems
Reliability
Service
•S1
Respect
•A4
IN OPERATION
• A 1 Upper Austria
Environment-related traffic
control systems
• A 2/S 37/B 70/B 92 Carinthia
• A 10 Salzburg
• A 2/A 9 Styria
• Graz
PLANNING STAGE
• A 12 Tyrol West
• Salzburg
• Linz
• A 23
•A2
IMPLEMENTATION STAGE
SUPPORT
FROM VIDEO SYSTEMS
•A3
• A 21 East
ON-BOARD TELEMATICS:
THE “INTELLIGENT” VEHICLE
Road-side telematics is now – on-board telematics
is the future. Modern vehicles are equipped with
on-board electronics that inform drivers about
traffic conditions, roads and their surroundings.
Individual anonymous information on current
position and speed collected centrally will enable
road operators to access reliable and valuable
information they can then process and share with
their customers.
ASFINAG operates a large number of video systems installed to monitor traffic on
the primary road system and at road-side facilities. The ASFINAG video system
currently consists of some 2,500 cameras whose images can be seen on 85
terminals throughout Austria.
Many vehicles stopping at the same time with their
engines running is a clear indication of a traffic
hold-up – this is information that could be shared
in real time with other drivers, for instance. A sudden increase in unusual data from ABS and ESP
systems is registered on a particular section? A clear
indication that something must have happened
there and a quick response is required to launch
appropriate measures and warn other drivers.
With on-board telematics the focus is not only on
convenience but primarily on safety.
ASFINAG recognises the potential inherent in this
technology. By participating inter alia in a large European research project, it is also helping to pave
the way for the introduction of such systems in the
near future.
The images are specifically used for the following purposes:
• traffic monitoring and traffic management
• support for gritting and snow clearance services / weather monitoring
• identification and management of traffic incidents
• 24-hour construction sites (installation and monitoring)
Most of our cameras are installed in tunnels since
the distance between individual cameras has to
be very short there. On the open road cameras are
mainly installed in sections equipped with traffic
control systems (on the S 1, A 12, A 13). We do not
only use the images taken by these cameras inhouse but also make them available to our customers – on our website at www.asfinag.at (webcam)
or on breakfast TV shows (on ORF, TW1, PULS4).
2015 MASTERPLAN
The “Video Masterplan” provides an overview of
both the system’s current use and predicted future
| 44
demand by 2015. A strategic master plan was prepared for the complete network-wide installation of
the ASFINAG video system.
The master plan is based on a needs analysis
that provides for cameras on:
• sites showing a high frequency of accidents
• sites showing a high frequency of traffic problems
• sites with generally difficult weather conditions
• sites at traffic control sections
The strategic master plan foresees around 2,000
additional camera sites.
45 |
ASFINAG | ASPECTS 2010
Responsibility
Teamwork
Reliability
Service
Respect
RELIABLE
WEATHER FORECASTS
THE ASFINAG ROAD PILOT – INFORMATION AND SAFETY
TMCplus
FOR UP-TO-THE MINUTE
TRAFFIC NEWS
THE SUPER-FAST TRAFFIC SERVICE FOR NAVIGATION SYSTEMS
The TMCplus infoservice is operated jointly by ASFINAG and Hitradio Ö3 radio
station. This innovative service enables traffic information to be sent even
faster and more efficiently to navigation systems, which integrate the latest
news on traffic hold-ups in their route calculations, calculate detours and adapt
driving times accordingly also warning drivers of incidents on their routes.
The TMCplus concept rests on three pillars:
1. Warnings and information on traffic hold-ups
which might cause delays or detours are
instantly communicated.
2. Technical improvements substantially accelerate
the transfer of traffic news data.
3. Traffic news is not broadcast indiscriminately
throughout Austria but only where obstructions
actually impact the flow of traffic. The ORF’s
(Austrian Broadcasting Corporation) transmission area was therefore subdivided into three
TMC broadcasting sections.
| 46
At the ASFINAG test centre in Klagenfurt Lakeside,
TMC-enabled navigation systems are subjected to
a so-called conformity inspection. This means that
they are tested for their reception qualities and the
correct presentation of the traffic news received.
If it passes the test the product is allowed to carry
the TMCplus logo and/or the TMCplus quality sign.
An updated list of the tested systems and
further information on TMCplus is published on
our website under tmcplus.at.
Accurate information on the current, expected or
forecasted weather situation is important to our
customers and also for ASFINAG’s ongoing operation. Special road weather forecasts are therefore
prepared around the clock by our partner Austro
Control GmbH. In order to relate these forecasts to
the situation on the roads, the ASFINAG network
was subdivided into different sections with largely
homogenous climatic and topographic conditions.
Currently there are some 220 so-called road
weather sections, with the shortest being just 800
metres long on the “Europabrücke” (A 13 in Tyrol)
and the longest being 24.5 kilometres on the A 9
between the Liezen and Treglwang junctions.
The weather forecasts for all sections are updated every hour, with a forecast period covering
36 hours (or 72 hours for internal use). Detailed
forecasts enable management and optimization
of the anticipated demand in vehicles and staff for
gritting and snow clearance services. These forecasts also enable ASFINAG to assess the appropriate volumes of salt required and mean roads can
be gritted in time.
UNIQUE SERVICE
The ASFINAG Road Pilot shares the weather forecasts with our customers, enabling them to access
the latest weather information before and during
their trip. By providing both up-to-the minute weather information and forecasts this tool not only
enables customers to plan their trips efficiently but
also makes a special contribution to enhancing
customer satisfaction and safety.
The Road Pilot provides the latest weather information for a
current total of 220 road sections.
47 |
ASFINAG | ASPECTS 2010
Responsibility
Teamwork
Reliability
Service
Respect
INTEROPERABILITY
OF TOLL SYSTEMS
COOPERATION WITH EUROPEAN PARTNERS
Interoperability is the ability of a system or organisation to cooperate and
function perfectly with other systems or organisations – usually by adhering
to a homogeneous set of standards. Together with other operators in the industry ASFINAG is currently preparing such a cooperation scheme to enhance the customer friendliness of tolling, also against the background of the EU
Commission’s decision to introduce a European Electronic Toll Service (EETS)
within the next few years.
COOPERATION WITH GERMANY
ASFINAG Maut Service GmbH and the German
company Toll Collect launched a joint implementation project aimed at enabling drivers to pay
the Austrian truck toll using the German on-board
unit. Customers will be able to keep their Austrian
contracts with the GO system, but will no longer
require an Austrian GO-Box. Test operation is
scheduled for a period lasting about one year and
the general release of this innovative solution is
envisaged to take place by mid-2011.
| 48
COOPERATION WITH SCANDINAVIA
Toll operators from Denmark, Norway and Sweden
set up the EasyGo syndicate. This system enables customers to use one single on-board unit
in all three countries – and if they wish, with one
single contract – for paying their tolls. Austria is
considering joining this syndicate and a feasibility study has been conducted. The launch of an
implementation project lasting about 18 months is
scheduled for 2010.
TAKE A BREAK
THE CONCEPT OF RESTING
CONTINUOUS DEVELOPMENT OF ASFINAG REST AREAS
The ASFINAG rest areas play a pivotal
role in our road network. Our rest area
concept aims to ensure adequate provision of high-quality rest areas, properly equipped to meet user needs.
Building on the experience gained with the existing facilities and based on the results of market
research, ASFINAG prepared a master plan for rest
areas in 2007. Over the last few years numerous
projects have therefore been implemented with
many more in the planning stage.
Currently the ASFINAG road network includes
some 13,850 parking spaces for cars and about
3,140 for trucks. A further 600 truck parking
spaces will have been created by the end of 2010.
49 |
ASFINAG | ASPECTS 2010
Responsibility
Teamwork
Reliability
Service
Respect
In the ongoing development of its rest area
concept, ASFINAG focuses on:
• Increasing capacities in line with traffic
developments
• Construction of additional truck parking spaces
• Adaptation to our customers’ safety and security
requirements
• Ensuring high standards in restroom and
showering facilities
• Creation of parking spaces for vehicles carrying
special and hazardous goods
• Presenting a uniform brand image
In order to meet corporate standards, a development master plan was prepared for the rest areas.
This plan defines both functional as well as design
standards for the individual rest areas. The original
development master plan prepared in 2005 is
constantly being evaluated enabling ASFINAG to
identify and use potential for further improvement
and increase efficiency.
| 50
FAMILY-FRIENDLY
The ASFINAG rest area concept provides for
constructing about 100 key rest areas by 2015,
giving customers the opportunity to stop and take
a break roughly every 20 kilometres either at a
motorway service station or at a more basic rest
area. Apart from the existing 20 key rest areas, it is
planned to open a further 21 facilities.
Apart from the “infrastructure facilities” inside
the building featuring modern, attractive restroom
and showering facilities, the key rest areas have a
covered, outdoor seating area as well as a parklike space with a playground for children. The
underlying idea behind this concept is to appeal to
families and enable parents and children to enjoy
their journey.
Travellers’ personal safety and security is increased with the provision of optimal lightning, video
monitoring and a clearly marked safety system.
EUROPEAN CHAMPION: ASFINAG REST AREAS
GET TOP MARKS
A recent test (EuroTest 2009) comparing rest areas
across the EU, confirmed that ASFINAG’s concept is on the right track with both the first and
the second place going to the new generation of
ASFINAG rest areas. A jury composed of representatives from European automobile clubs (including
experts from the ÖAMTC, the Austrian Automobile,
Motorcycle and Touring Club) travelled on the main
traffic routes in a total of 18 European countries.
During this test 101 motorway rest areas were
checked using a checklist subdivided into four
categories:
The rest areas at Gaishorn (A 9, Pyhrn motorway
in Styria) and Lanschütz (A 10, Tauern motorway
in Salzburg) convinced the jury with their safe and
well-kept outdoor facilities, the generous parking
spaces, accessible and barrier-free equipment,
modern clean restroom and showering facilities,
playgrounds and modern lightning and safety
systems. The independent jury described these
two rest areas as “a role model for the whole of
Europe”, ÖAMTC expert Willi Matzke explained.
The rest areas in Herzogberg, Hinterbrühl and
Schallaburg were also awarded high scores, being
described as “very good” by the jury.
• traffic/parking
• outdoor facilities
• restroom and showering facilities
• safety and security
51 |
ASFINAG | ASPECTS 2010
Responsibility
Teamwork
Reliability
Service
Respect
24 hours a
t
your serv
ice
INNOVATIVE
SERVICES
OUR UNDERSTANDING OF SERVICES
ASFINAG is a modern, innovative service company, whose customer philosophy
builds on a clear commitment to service.
ASFINAG is a user-financed company providing
a safe, well-serviced motorway and expressway
network that meets customer requirements and
is expanded in line with requirements. We aim to
ensure the highest possible level of availability with
minimal disruption – be it caused by construction
sites, weather conditions or accidents.
In terms of direct customer contact, providing excellent service means that we answer all customer
requests in a friendly manner, give prompt feedback and serious consideration to suggestions. It
is only natural for us to support our partner organisations, such as automobile clubs or emergency
services, cooperating closely with them for the
benefit of all road users.
| 52
Sharing useful and constantly updated information
on traffic, safety, rest and parking facilities, toll services and other customer-relevant information is a
central element of the services we provide. Such
information is shared either online or by Service
Center staff.
ASFINAG Service Center staff speak six languages and are available 24 hours a day on
0800 400 12 400 to answer all queries relating
to Austria’s primary road network.
CUSTOMER OPINION COUNTS
We regularly review and assess customer-oriented
business processes to determine whether they are
still valid and are continuing to meet current needs.
We use a large range of evaluation tools enabling
management to use feed-back from customers
and identify further potential for performance
optimisation.
Such as:
• ASFINAG Customer Satisfaction Index (ACSI)
– an annual customer-monitoring process that
covers all relevant target groups and provides
statistically representative statements on customer satisfaction. It includes both quantitative key
figures and qualitative statements highlighting
specific opportunities for improvement.
• Silent Shopping – test visits or test calls at
GO points of sale and in the ASFINAG Service
Center, simulating real-life situations. The aim is
to strengthen staff’s service awareness and willingness to focus on customers whilst providing
verifiable and measurable proof of performance.
• Customer surveys – to ensure ongoing quality
assurance and offer valuable information on potentials for improvement in all business areas.
• ASFINAG Pilots – specifically trained truck and
car drivers who inform ASFINAG on safetyrelevant events on the primary road network and
identify and suggest potentials for improvement.
The ASFINAG pilots contribute pro-actively to
improving both service and safety levels on
Austria’s expressways and motorways.
53 |
ASFINAG | ASPECTS 2010
RESPECT
IS KEY
ASFINAG’S COMMITMENTS
| 54
55 |
ASFINAG | ASPECTS 2010
Responsibility
Teamwork
Reliability
Service
Respect
ROAD SAFETY
IS KEY
THE ASFINAG ROAD SAFETY PROGRAMME 2020
ASFINAG aims for a sustainable and long-term reduction of accidents on the
motorway and expressway network: the goal is to reduce the number of fatalities by half by 2020 – a goal requiring a systematic and consistent focus on
road safety.
180
160
140
120
100
80
60
40
20
0
FOCUS ON SAFETY
All integrated safety activities are based on the new ASFINAG Road Safety Programme 2020, which is
a clear commitment to the “Safe System Approach”. The “Safe System Approach” builds on Sweden’s
“Vision Zero” and the Dutch “Sustainable Safety” programmes and encompasses the following principles
and objectives:
179
152
141
140
111
96
82
81
76
2001 2002 2003 2004 2005 2006 2007 2008 2009
Declining – but still too high: our goal is a 50% reduction in fatalities.
| 56
• enabling road users to react correctly and adapt to the respective situations is our top priority
• great care should be taken to prevent negative consequences of human error particularly with regard to
drivers’ physical limits
• road safety goals should be consistent with other goals as defined by national policy (with regard to
health or the environment etc.)
Wien, Jänner 2010
• top priority should be given to measures delivering the greatest safety benefits
• the principle of shared responsibilities shall be generally applicable
57 |
ASFINAG | ASPECTS 2010
Responsibility
Teamwork
Reliability
Service
Respect
“We are making Austria’s motorways some of the safest
roads in Europe – this is the guiding principle of our Road
Safety Programme. We want to ensure that the number
of fatalities on Austria’s motorways and expressways is
reduced by half within the next ten years.”
Alois Schedl, Executive Director of ASFINAG
The relevant EU directive provides for safety management tools like impact assessments, audits
and analyses. The Road Safety Programme 2020
not only foresees provision of these tools but also
sets out very specific and targeted operational
goals and measures. ASFINAG is thus well prepared to meet the new legal requirements expected
to come into force as of 2011 when the directive
will become national law.
“I highly appreciate ASFINAG’s pro-active and concrete support in implementing road safety measures and I am convinced
that the Road Safety Programme 2020 marks an important
step towards achieving our common goal of further reducing
the number of accidents in the primary road network.”
ACCIDENT EVALUATION AND ANALYSIS
The Road Safety Programme 2020 is based on the
evaluation and analysis of all accidents that occurred on the Austrian road network. Type, seriousness and frequency of accidents were subjected to
close scrutiny.
Over the last four years 2,500 accidents, 3,850
casualties and 100 fatalities were registered on
average per year on the Austrian motorway and
expressway network. The seriousness of the
accidents and the risk of death depends on the
type of accident. The frequency of certain types of
accidents is not necessarily related to the number
of fatalities.
• Accounting for 40 per cent of all accidents,
rear-end collisions are the most frequent type of
accidents but consequences are generally not
very serious.
• Frontal collisions account for less than one in
100 accidents - the risk of death in such an accident is, however, very high.
• Vehicles veering off roads were responsible for
half of all road fatalities, accounting for about 38
per cent of all accidents.
• Accidents involving trucks account for only
16 per cent of all accidents but one third of all
fatalities.
• Accidents in tunnels are characterised by
two features: usually there is only one vehicle
involved and they mainly happen in the vicinity
of tunnel portals. The number of accidents in
tunnels has decreased continuously over the last
few years.
• The percentage of accidents involving so-called
“ghost drivers” (driving in the wrong direction on
the motorway) is very low. The number of wrongdirection drivers registered in 2009 amounted
to 390 representing a decrease of 21.5 per cent
over the previous year.
Federal Minister Doris Bures
| 58
59 |
ASFINAG | ASPECTS 2010
Responsibility
Teamwork
Reliability
Service
Number of accidents/casualties
Number of fatalities
5,000
4,500
4,000
250
4,161
4,283
4,391
4,245
4,124
2,500
200
3,865
3,500
3,000
Respect
3,472
152
2,679
2,673
2,845
141
2,802
3,296
2,645
140
2,000
2,456
96
1,500
2,248
83
150
2,059
81
100
ACTIONS
DRIVEN BY PRIORITES
INCREASING SAFETY BY LAUNCHING INDIVIDUAL TARGETED MEASURES
76
1,000
50
500
0
0
2001
2002
Casualties
2003
2004
2005
2006
2007
Accidents involving personal injury 2008
2009
Based on the evaluations conducted, 13 fields of action were identified and 32
priorities defined. In total, some 130 individual measures were adopted and will
be gradually implemented.
Fatalities
The 13 fields of actions are:
ACCIDENT FIGURES INDICATE A POSITIVE
TREND
The preliminary figures for 2009 confirm the longterm trend: the number of accidents is declining.
With 76 fatalities on its network, the ASFINAGoperated primary road system is one of the safest
in Europe. Over the last five years, the number of
road fatalities was reduced by half – in 2004 road
accidents still claimed 140 lives.
By implementing the measures included in the
Road Safety Programme 2020, ASFINAG aims to
achieve a further significant reduction of accidents
on its network and reduce fatalities by another 50
per cent.
OUR SAFETY PHILOSOPHY
The measures outlined in ASFINAG’s Road Safety Programme 2020 target three areas:
• Infrastructure – constructional improvements, including rumble strips and guard rails etc.
• People – keeping drivers even better informed, launching PR activities and awareness raising
campaigns informing people on how to avoid risky or dangerous road traffic situations
• Vehicles – technical solutions that enable direct communication with vehicles, using telematics
for instance (see Chapter “Service”)
The goal is to ensure that the measures implemented directly on the road take best possible account of
human error and individuals’ limited capability to tolerate stress and fatigue. A further goal is to pro-actively
raise drivers’ awareness of the risks that come with driving – because many types of accidents can be
avoided by drivers. Many fatal accidents are caused by drivers not adjusting their driving speed to suit
the prevailing conditions, not wearing seat belts, being overtired, distracted or having consumed alcohol.
| 60
• Safety standards in the existing network
• Expansion and improvement of the network
• Traffic management and telematics
• Tunnel safety
• Construction sites
• Accidents involving fog
• “Ghost drivers” driving in the wrong direction
• Truck safety
• Motor bike safety
• Communication and awareness raising
• Monitoring and inspection
• Research & Development
• ASFINAG staff safety
A set of initial measures marking the launch
of the Road Safety Programme 2020 will be
implemented within the next two years. These
immediately effective actions include:
Closing gaps of less than 150 meters in the guard
rail system with a view to reducing the risk of
collisions with the guard rails’ starting elements.
In order to reduce the effect of an impact on guard
rails when vehicles swerve from the main lane,
guard rail starting elements are installed. These
elements can absorb the impact energy. The use of
rumble strips is also being increased, road surface
grip improved and ruts levelled out on a regular
basis. These measures will require investments of
about eight million euro in 2010.
Conducting four expert audits throughout the entire planning and construction process for important
new construction and refurbishment projects.
Road Safety Audits (RSA) are an important quality assurance tool. Before construction works
commence, all expansion plans are reviewed by
experts to ensure that the projects meet all safety
requirements. Risks identified by the experts will
result in amendments being made to the plans.
Such road safety audits were performed inter alia
for the safety-related expansion of the S 3 expressway and the new construction of the A 6 motorway.
61 |
ASFINAG | ASPECTS 2010
Responsibility
Teamwork
Reliability
Service
Respect
MONITORING
SPEED
SPEED CAMERAS AND SECTION CONTROLS INCREASE ROAD SAFETY
Increasing construction site inspections
Ongoing inspections are conducted to ensure that drivers are able to find their way quickly and easily when
entering and passing by construction site areas.
Support by ASFINAG Pilots
ASFINAG Pilots are customers who pro-actively
support us in constantly improving our primary
road network. Using our road network has become
part of daily life for many of our customers. They
share information on current events, obstructions
or traffic hold-ups with us, enabling us to make
improvements and use their input as part of our
quality assurance processes.
| 62
refurbishing one tunnel tube and approx. 5,900 per
running metre when building a new tube. Since the
tunnel offensive was first launched in 2001, more
than 3.7 billion euro have so far been invested in
new construction and second tunnel tubes as well
as in the tunnels’ constructional and electrical engineering equipment. These works also include the
overall upgrading, refurbishment and extension of
the tunnel control centres. Currently there are still
26 single-tube tunnels and a total of 114 doubletube tunnels on the primary road network.
Additional truck parking spaces
Work to increase the number of parking spaces for
trucks is currently underway on the A 2 motorway
close to the Guntramsdorf and Thörl-Maglern
motorway service stations, on the A 10 motorway
at the Feistritz/Drau service station and on the A 12
in Vomp. By the end of 2010, some 600 additional
truck parking spaces will have been created.
MEASURES ARE STARTING TO TAKE EFFECT
SAFETY LEVELS HAVE INCREASED
The measures introduced by ASFINAG over the
past few years have in many areas led to a substantial reduction in the number of fatal road accidents.
The number of fatalities resulting from construction
site accidents, for example, was reduced to 4%
(from 12% in the year 2000), the number of collisions with central reservation barriers was reduced
by half and the number of fatal tunnel accidents is
constantly decreasing.
Tunnel offensive – the construction of second
tunnel tubes
As part of refurbishment works on existing tunnels,
all safety facilities are upgraded and/or replaced –
including ventilation, lighting and emergency call
facilities. Special attention is paid to ensuring that
the tunnel portal design is clear and not confusing for drivers. ASFINAG invests about 3,300
euro per running meter in safety measures when
The total length of the Austrian road network is
110,205 kilometres of which only about 2,170 are
motorways and expressways. Although the share of
the primary road network thus amounts to only 2%,
it accounts for 40% of kilometres travelled, whilst
only 5% of all road accidents occur on the primary road network. These figures clearly show that
Austria’s motorways and expressways have already
reached high standards of safety.
Speeding is often the cause of serious accidents on road sections that are
particularly prone to accidents like tunnels, construction sites or stretches of
open road. As part of its efforts to increase road safety, ASFINAG supports law
enforcement authorities in monitoring adherence to legal speed limits by
installing speed cameras and section control facilities.
In contrast to speed cameras, section control facilities monitor average driving speeds over a longer
stretch of road. Signs are set up 80 to 100 metres
before the respective section to inform drivers that
section control monitoring is taking place.
In 2009, speed cameras were set up at 13 accident
blackspots. This new generation of speed cameras
will be able to automatically adapt to the changing
speed limits defined by traffic control facilities.
These installations will therefore not only help to
improve road safety but also to ensure effectiveness
of traffic control activities.
On particularly risky road sections ASFINAG
makes section control facilities available to law
enforcement authorities. These are used to monitor
road construction areas, in the Kaisermühlen tunnel (on the A 22), the Ehrentalerberg tunnel (on the
A 2) and on the winding open road section in the
Wechsel region on the A 2.
Additional speed cameras and section control
facilities will be installed over the next few years as
part of efforts to raise road safety levels.
ASFINAG acquires the facilities and ensures
their availability day and night. A data protection
concept was introduced ensuring ASFINAG is only
able to use the facilities to monitor operational
data, like information on equipment malfunction
– while the recorded speeding data is accessed
exclusively by law enforcement authorities.
63 |
ASFINAG | ASPECTS 2010
Responsibility
Teamwork
Reliability
ENVIRONMENTAL FRIENDLINESS
IS REWARDED
Service
Respect
IMPLEMENTATION OF SCALED TOLLING
MORE PROTECTION
AGAINST TRAFFIC NOISE
NOISE PROTECTION CADASTRE AS A STRATEGIC MANAGeMENT TOOL
ASFINAG is committed to its responsibility towards residents within the framework of the applicable standards and regulations. Solutions going beyond that
scope are linked with cost sharing by the beneficiaries.
A noise cadastre was prepared to determine
the number of residents exposed to noise along
ASFINAG’s road network. The cadastre provides greater detail than the ambient noise maps
published by the Federal Ministry for Agriculture,
Forestry, Environment and Water Management and
also depicts actual noise exposure along the entire
road network.
Particular attention was paid to seven factors:
• Noise exposure is depicted for the entire
ASFINAG road network
• Topographical data was all of the same
consistently high quality
• Uniform calculation methodologies and
parameters were applied
• The noise-abating effect of special road surfaces
was considered
• The noise exposure is related exclusively to
ASFINAG routes (provincial roads are not included)
• The noise maps depict realistic noise exposure,
1.5 meters above ground-level
• All important ramps at junctions and access/exit
ramps were included
| 64
Based on the calculations and findings included in
the ASFINAG noise protection cadastre, core noise
exposure areas were identified and allocated to
priority classes. These evaluations were subsequently used as a basis for preparing a long-term
construction programme. The noise protection cadastre is thus an important strategic planning tool
for ASFINAG and by linking it with ASFINAG GIS
(geographic information system) the company has
detailed information on the noise exposure levels
for each individual local resident.
At the beginning of 2008, ASFINAG
launched an internal project to organise the Austrian truck toll system not
only according to axle class and in
some cases times of the day (e.g.
for the Brenner motorway) but also
according to EURO emission classes.
The solution for emission class dependent tolling
was designed in a way that enabled its efficient
integration into the existing system, ensures that it
is fair and as transparent as possible for our customers – and that toll regulations are adhered to.
Based on information from the vehicle registration
documents, the respective EURO emission class
is saved in the system and the GO-Box and has a
direct impact on the rates charged. The rates mo-
del was designed to encourage investment in more
environmentally friendly vehicles – and to ensure
that the overall volume of toll revenues remains
unchanged.
Environmentally friendly vehicles that fall into the
EEV EURO emission class or a superior category
receive a ten per cent rate reduction. Rates are
reduced by 4% for Euro emission class IV and V
vehicles. In contrast, rates are increased by ten per
cent for vehicles that belong to EURO emission
class III or lower.
By the time emission class dependent tolling was
introduced at the beginning of 2010, over 74,000
vehicles had been tested in line with the regulations – and the respective vehicle class saved in
their GO-Boxes.
65 |
ASFINAG | ASPECTS 2010
Responsibility
Teamwork
Reliability
Service
Respect
ALTERNATIVE
LAND USE
AREAS COVERED WITH SHRUBS AND TREES ALONG
THE MOTORWAY AND EXPRESSWAY NETWORK
PRODUCING BIOMASS ON THE ROADSIDE
Austria’s national territory covers just under 84,000 square kilometres. With more
than 52,600 square kilometres, the Eastern Alps account for a major share of this
territory and the Vienna basin for about 3,700 square kilometres. Against these
figures, the space required for operating the about 2,170 kilometres long motorway and expressway network seem quite small.
Some 152 square kilometres are used by ASFINAG.
About 56 square kilometres are taken up with road
lanes, 84 square kilometres are covered by trees,
shrubs and grass with curbs and central reserves
accounting for the rest.
Although these green areas are relatively small, care
and maintenance are associated with substantial
efforts. Particularly the labour intensive care of
green areas, trees and shrubs ties-up considerable human resources, which would otherwise be
available to take care of customer service activities
(like assisting drivers in the case of break-downs
etc.). Against this background, ASFINAG launched
the “Alternative Land Use” project at the beginning
of 2009. Alternative land use and land management opportunities were evaluated in cooperation
with the Vienna University of Natural Resources
and Applied Life Sciences.
Findings have shown that the areas covered with
shrubs and trees lend themselves excellently to
external cultivation by regional partners – particularly for use as “energy providing woods”.
| 66
In total, the 43 square kilometres covered with
shrubs and trees would translate into 126,000 cubic metres of biomass. This corresponds to a dry
weight of 79,000 tonnes or 316,000 cubic metres
of wood chippings with an overall value of about
4.1 million euro.
The advantages for all stakeholders are clear:
• Optimisation of services
• Staff are free to perform higher-quality tasks
• Beneficial economic aspects for ASFINAG
With this in mind, the topic of alternative land use
will be given some detailed consideration over the
next few months. In a first step, concepts dealing
with the energy value of areas covered with trees
and shrubs will be prepared for the three regions
(motorway operation and maintenance facilities)
shown on the adjacent map.
A pilot scheme will then enable identification of the
actual achievable benefits. In parallel to this, an
assessment will be carried out of possible cooperation and contracting schemes.
2 to 50 ha
2
50 to 100 ha
100 to 150 ha
150 to 200 ha
200 to 300 ha
omp motorway
V
operation and
maintenance facility:
Area covered with
trees/shrubs: 161 ha
Green area: 83 ha
illach motorway
V
operation and
maintenance facility:
Area covered with
trees/shrubs: 269 ha
Green area: 122 ha
arth motorway
W
operation and
maintenance facility:
Area covered with
trees/shrubs: 244 ha
Green area: 112 ha
67 |
ASFINAG | ASPECTS 2010
CLOSING REMARKS
FROM OUR STAFF
“Challenges are there to be faced and managed in the best
way possible. I like the idea that the work I do contributes
in some small way to the success of the entire organisation.
We all play our part in contributing to the overall system –
providing Austria with a safe and well-serviced motorway
and expressway network.”
Christian Lohninger, Seewalchen motorway operation and maintenance facility
| 68
69 |
ASFINAG | ASPECTS 2010
“WE TAKE OUR
RESPONSIBILITY SERIOUSLY.”
| 70
“All of ASFINAG’s employees, from executive directors to
toll enforcement officers have to work as a team. We don’t
just help each other out when things get busy - we all work
together twelve months a year. And we can be proud of
the result: we’re one of Europe’s leading road operators.”
“We’re very much aware of our responsibility. That’s why
we try to make sure that the Austrian motorway and
expressway network is as safe and attractive as possible.
We make a positive and sustainable contribution for the
good of our country and drivers on Austria’s motorways
benefit from our work day in day out. It feels good to see
how projects progress and to know that we’ve contributed
to the company’s success.”
Daniela Strasser, Service and Toll Monitoring Unit/North, Bosruck
Ernst Ringhofer und Markus Böhm, Kaisermühlen motorway operation and maintenance facility
71 |
ASFINAG | ASPECTS 2010
ASFINAG WISHES YOU
A PLEASANT JOURNEY
| 72
73 |
74 |
The 2010 toll sticker is lilac.
ASFINAG
A-1011 Vienna, Rotenturmstraße 5-9, P.O. Box 983
phone +43 (0) 50 108 0, asfinag.at