LOCATION
JOB TITLE
JOB PURPOSE
REPORTING TO
DIRECT REPORTS
OTHER KEY
RELATIONSHIPS
Group HK
MIS Project Consultant 18 month contract
To work in a team of IT professionals ensuring the provision of Development,
Maintenance and Support for MIS systems and associated applications.
Chief Technology Officer
N/A
Group IT team and Regional IT teams
PACKAGE
Competitive
KEY RESULT AREA
IT Teamwork
The provision of effective and efficient Development,
Maintenance and Support for our MIS systems and associated
applications (presently SQL, SERCO and WCBS) within the
Schools or Offices.
To work in partnership with Group IT Management, Regional
IT managers and School IT Support team members in order to
provide both 1st and 2nd line support within the ITIL Helpdesk
framework.
Coordinate with Finance Support team members,
Management and stakeholders to provide information and
reports as required.
User Registration
To work in partnership with the Group Change Control
Manager to assist with the provision of User Registration
Services for all SQL, MIS, Financial and associated
applications within the Schools or Offices.
IT Process Management
Log and complete all SQL, MIS and Financial Application
support tasks, training requirements, change control requests
and projects within the guidelines of ITIL processes and the
framework of Service Level Agreements representing the
School or Office.
Log and complete all SQL, MIS and Financial Application
support tasks, training requirements, change control requests
and projects into the IT Helpdesk application.
Work in conjunction with the Network & Ops team to ensure
the correct access permissions and privileges to staff and
stakeholders for all SQL, MIS, Financial and associated
applications within the School or Office.
Perform “hands on fixes” for all SQL, MIS and Financial
Application support tasks including, but not limited to,
installing, maintaining and upgrading SQL databases, MIS
reporting, capacity planning, implementing system changes
and upgrades as required.
Provide adhoc reports at the request of Management, staff and
stakeholders within the School or Office.
Ensure that all fixes, support tasks and projects carried out in
the local School or Office are in line with the Group IT strategy
and Performance Objectives.
MEASURES OF PERFORMANCE
Team & Process Work
Maintain oversight and responsibility for
the timely resolution of for all SQL, MIS,
Financial Applications and associated
services issues within the School or
Office.
Development of existing SQL, MIS,
Financial Applications and associated
services by analysing and identifying
areas for improvement or modification.
Evidence of the best “customer service”
possible to all staff and stakeholders in
the School or Office.
Report Helpdesk Statistics and Customer
Satisfaction for all SQL, MIS, Financial
Applications and associated services
support.
Satisfaction levels for IT Services should
be consistently above 70%.
Ability to follow practices and procedures
set in place at Group, Regional and
Organisational level.
Ability to set in place practices and
procedures for the team to follow.
Evidence that all tasks and projects for all
SQL, MIS, Financial Applications and
associated services are within the ITIL
and Service Level Agreement framework.
Represent all SQL, MIS, Financial
Applications and associated services at
Change Control Meetings.
Evidence that Business Continuity plans
and procedures are kept up to date for all
SQL, MIS, Financial Applications and
associated services.
Maintain the data standards of the organisation, including
adherence to the relevant local Data Protection Act.
Measure and manage the performance of
3rd parties and vendors within the ITIL
and Service Level Agreement framework.
Develop and maintain a strategy for Business Continuity and
IT Disaster Recovery for the all SQL, MIS and Financial
Application and associated services in the local School or
Office, thereby ensuring database integrity and security.
Oversight and coordination of work with any 3rd party
suppliers and vendors across Schools and Offices ensuring
work is carried out within the ITIL framework and Service Level
Agreements.
IT Communications Management
The provision of IT Communication for all SQL, MIS, Financial
Applications and associated services within the School, Office
or across the Organisation.
Where appropriate escalate issues to Line and Group IT
management.
Communication
Evidence of professional and courteous
communication with IT team members,
staff and stakeholders within the School
or Office, ensuring the projection of a
“positive and professional IT image” to the
business.
All mass communications to Stakeholders and those outside
the IT group must be processed and approved by the Group
Customer Service Manager or the Regional IT Manager.
Attend and contribute to IT team
meetings, progress reports and
stakeholder meetings, as required.
Contribute to the provision of internal and external IT
Documentation and IT Training materials for all SQL, MIS,
Financial Applications and associated services.
Review and report Helpdesk statistics for
all SQL, MIS, Financial Applications and
associated services on a quarterly basis
as part of the IT Service Level Agreement.
Facilitate team communications between Group IT, Regional
IT and other IT team members via “Peer Networks”, especially
during the implementation of new IT systems or special
projects.
Attend the required Team, Group and stakeholder meetings
ensuring notes and tasks are documented in the triple A
format. (Actions, Agreements and Acknowledgements).
Projects - IT in Partnership with the Business
Work as a “Business liaison” for Schools & Offices, gaining
over time a complete understanding of the Workflow and IT
requirements of the school or office.
Report this information on a regular basis to Regional and
Group IT management ensuring the requests and expectations
of stakeholders are met and managed.
Ensure the provision of all SQL, MIS, Financial Applications
and associated services Project tasks at the School or Office
as directed by the Group Network & Ops Manager and the
Group Project Manager.
Contribution and involvement in to Group IT Strategy,
Performance Objectives and School IT policy in relation to all
SQL, MIS, Financial Applications and associated services.
Contribution and involvement, as required, in to deployment of
new schools and offices within the Nord Anglia organisation.
IT Project Management
Evidence of good Management Practices
within the School or Office.
The ability to deliver tasks and projects in
a timely fashion with delivery measured
against IT Performance Objectives.
IT Team Performance measures above
satisfactory levels.
IT Business Management
Evidence of an appropriate level of
understanding of the Business workflow
including the various IT requirements of
staff and stakeholders working within the
School or Office.
Evidence and documentation of meetings,
proposals and requests from staff and
stakeholders being dealt within in a timely,
satisfactory and efficient manner.
Financial Management
Contribute to the budget process within the School or Office to
ensure cost effective IT services and reduced cost of
ownership for the business.
Financial Management
Drive the budget process ensuring IT
represents excellent value to the business
and reduced cost IT of ownership for
schools and offices within the
Organisation.
IT Training
IT Training Management
The provision of training and knowledge sharing for all SQL,
MIS, Financial Applications and associated services across
different platforms, such as classroom training, one to one
coaching and virtual learning, for IT colleagues or, if required,
for stakeholders within the School or Office.
Drive the delivery of IT training, both
formal and informal learning for the VLE
within the school or office in order to
ensure that staff and stakeholders fully
understand and can utilize the IT systems
and facilities provided across the
organisation.
Assist with the production of IT Training materials for IT
colleagues as part of the Group Training IT program.
Ensure that Nord Anglia is kept up to date with any relevant
developments within the SQL, MIS and Financial Application
community and that new developments form part of the IT
Strategy for improvement of IT Services across the
organisation.
Personal Development
 Continual development through the identification and
implementation of your own Personal Development Plan
Other
 Promote and adhere to the Company Vision and Values:
 Opportunity - For us, opportunities need to be
meaningful, about achieving potential and making
progress.
 Impact - For us, impact is about making a difference.
It needs to be immediate, positive and lasting.
 Leadership - For us, leadership is about considering
the team’s needs as well as your own, setting inspiring
examples, being supportive and showing real
accountability and responsibility.
 Respect - For us, respect is about listening, being
inclusive, showing tolerance and getting the little
things right
 All staff are required to manage effective personal
development as part of the Company’s commitment to
invest in staff as the key resource in the organisation
 Each individual must ensure that they meet their statutory
responsibilities and Company policies with regard to
Health and Safety, Equal Opportunities and other relevant
legislation
 Any other appropriate duties as allocated by the Chief
Executive Officer



Improved performance
Performance appraisal
Personal Development Plan

Valued member of the team and
organisation
PERSON SPECIFICATIONS
Qualifications/Training
 ITIL Foundation Level or above.
 Certification in SQL – MCM or above. MCTIP and/or MCTS.
 Active Directory and Data mining
 Microsoft CRM, Navision and TM1 experience.
 The relevant experience and qualifications in as many of the following areas
as possible.
 Project Management
 Active Directory
 Windows Server
 Citrix Configuration and Support
 VMware Virtual Desktop,
 Cisco (routers, switches, firewalls)
 WAN Acceleration
 Internet MPLS and VPN
 SharePoint, Web technologies
 Email (Exchange)
 Mac & PC Desktop support
 Linux Experience would be an advantage
Technical certifications or qualifications in MCSE, CCNA, VMware VCP and
ITIL are highly preferred.
 MIS systems configuration, XML coding and SQL scripting.
 Data mining experience with any of the following tools
IBM Info Sphere Warehouse and SPSS modeller, KXEN Infinite Insight,
Microsoft Analysis Services, SAS or LIONsolver
Experience / Knowledge
 Minimum of 3 to 5 years of experience in IT with a focus on SQL and Financial
Applications.
 Experience with VMware desktop and replicated image support.
 Written and spoken English with an additional local regional language.
 Sound knowledge of server operating systems and trouble shooting.
 High level of customer support experience.
 Sound knowledge of server operating systems and trouble shooting.
 Previous experience of working in an educational environment would be
beneficial.
 Excellent communication and interpersonal skills including relationship
building, listening and questioning.
 High level of organisational skills and an ability to priorities work.
 Strong Project Management with attention to detail, report writing, time
management and customer support skills.
 Ability to focus on different stages of the project life cycle.
 Ability to impart skills and knowledge learned through the development
process to other team members.
Personal Attributes
 High levels of personal integrity.
 Excellent organisational and time-management skills
 Attention to detail
 Ability to work under pressure and remain calm
 Willingness to take on multiple tasks
 Proactive and able to prompt others to ensure deadlines are achieved
 Self-motivated and enthusiastic
 Ability to work independently
 Continually strive for improvement
 Adaptability
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OTHER CONDITIONS
Hold a current Enhanced Criminal Records Bureau Disclosure or equivalent for countries lived in outside of
the UK.
Compliance with visa requirements for working in HK.
Dear Applicant,
Nord Anglia Education is the world’s leading premium international school organisation. We currently
have 41 schools in China, Europe, the Middle East, South East Asia and North America.
We are a fast growing, successful education company with over 20 years’ experience operating premium
international schools. Within the last three years we have been particularly successful, doubling our size
and seeing significant growth both within our existing schools and through the acquisition of new
schools.
Each Nord Anglia Education school is unique in character and tailored to meet the needs of their specific
location, but they are united by the quality of education they offer, the excellence of the student
experience and the efficiency with which they are managed. We position our schools as at the forefront
of contemporary educational practice while preserving traditional educational values.
Our international schools mostly follow the English National Curriculum plus the International
Baccalaureate Diploma at 16-18. In some locations, we offer the International Baccalaureate Primary
and Middle Years programmes, A-Levels, the French Baccalaureate and the Swiss Maturité.
We currently educate over 32,000 students from early years through to 18 years old. Our students come
from a wide mix of backgrounds and cultures and a typical school may have up to 60 different
nationalities represented. A Nord Anglia Education student will benefit not only from the richness and
expertise within their own school environment but also from other schools across the Nord Anglia
Education family through our Global Classroom. Similarly, our teachers are united with their peers
through Nord Anglia University, our bespoke corporate university designed to provide unrivalled
professional development opportunities. .
Our 6,600 outstanding teaching professionals and our distinctive educational model, High Performance
Learning, create exciting high performing learning environments for our students. Although our schools
are non-selective, year on year our students’ academic achievement exceeds global averages across
every key stage. On average, our students’ score almost four points above the global average in their IB
Diploma, and nearly one in five students goes on to study at one of the world’s top 30 universities.
Our schools are amongst the most respected premium schools in their markets and are a very popular
choice for parents.