Online Test Administrator
Quick Reference Guide
Updated 08/02/2012
v.2.0
TestNav
Message
(What You’ll See on the Screen)
Explanation
(What Does This Mean?)
Actions
(What Should I Do?)

Login Screen
The student will type in the Login ID and
Test Code (password) from the Student
Authorization Ticket and click Login.
TestNav
Message
(What You’ll See on the Screen)
Explanation
(What Does This Mean?)
Actions
(What Should I Do?)

The student attempts to log in before
the test session has been started.

The student entered the wrong login
information (Username and/or Test
Code)
 The student used the wrong test ticket
for the test session, or needs a new
test ticket for a new test session (e.g.,
student changed sessions).
Contact the school assessment
coordinator to start the test session in
Pearson Access.
 After the session has been started, click
OK, and then have the student log in.

Click OK.
 Ensure the student has the correct student
authorization ticket.
 Verify that the student enters the Login ID,
and test code exactly as printed on the
student authorization ticket.

The student exited the test (may have
signed in early and exited) and is not in
Resumed or Resumed-Upload status
to restart the test.
8/2/12 ▪ v.2.0
Resume the student on the Test Session
Details screen in PearsonAccess or
contact your school assessment
coordinator to resume the student.
 Verify that the student enters the login
credentials exactly as printed on the
student authorization ticket.
2
Early Warning S ystem
Message
(What You’ll See on the Screen)
Explanation
(What Does This
Mean?)
The Early Warning System (EWS)
has launched, possibly due to
connectivity issues.
8/2/12 ▪ v.2.0
Actions
(What Should I Do?)

The student should notify the test
administrator if either screen appears.
 Click Test Proctor – Click Here.
 Follow the prompts provided on the screen.
3
Early Warning S ystem
Message
(What You’ll See on the Screen)
Explanation
(What Does This
Mean?)
Actions
(What Should I Do?)

This screen is displayed when the
designated locations for saving a
response file are not working and
TestNav is unable to connect to
the Pearson servers to upload
responses.
8/2/12 ▪ v.2.0
Click Close TestNav and contact your IT
department to determine why the save
locations are not working and the loss of
connectivity.
 Resume the student on the Test Session
Details screen in PearsonAccess or contact
your school assessment coordinator to
resume the student.
 Verify that the student enters the login
credentials exactly as printed on the student
authorization ticket.
4
Early Warning S ystem
Message
(What You’ll See on the Screen)
Explanation
(What Does This
Mean?)
Actions
(What Should I Do?)

This screen is displayed when the
student’s status in Test
Management > Manage Test
Sessions in PearsonAccess is set
to Resumed-Upload, but no
student response file (SRF) was
found in the designated response
file location when the student logs
into the test.
The Resumed-Upload status is
used to indicate that a student has
exited the test abnormally, and so
the SRF that was saved when the
student was last in TestNav should
be loaded if possible to ensure that
all previously provided responses
are retrieved.
8/2/12 ▪ v.2.0
Click Browse to locate the response file
locally, and then click Upload Response File
to submit the responses to the testing server.
 If the response file is located on a computer or
a network drive that is unavailable at this time,
click Close TestNav. After the student
response file has been located and saved to a
location that can be accessed from the
student’s testing machine, the student can log
in. The system automatically will search for a
response file. If a file is not found, the EWS
will come back to this screen, where you can
browse for a response file and point to the
location of the moved response file. Student
may need to be resumed in PearsonAccess
before attempting to log in again.
 To continue testing without loading a response
file, click Skip Upload. (Note that any
responses from a previous login not
received by the Pearson testing server will
be lost. Call Pearson support if you are
unsure whether to click on Skip Upload. If the
student has not yet answered any questions,
click Skip Upload.)
5
Early Warning S ystem
Explanation
(What Does This
Mean?)
Message
(What You’ll See on the Screen)
This screen is displayed when the
student is in Resumed status
(instead of Resumed-Upload) in
Test Management > Manage Test
Sessions in PearsonAccess. This
screen indicates that the system
has located a valid saved file
containing the student’s
responses.
Actions
(What Should I Do?)

To submit the saved responses to the testing
server, click Continue Testing. The student
can now resume testing.
Saved response files are typically
deleted during a normal TestNav
exit, so the presence of this file
suggests that the student may
have exited TestNav abnormally.
TestNav will load the file to ensure
that no responses were lost.

This screen is displayed when
the connection with the testing
server is interrupted prior to the
student submitting his or her test.
The appearance of this screen
means TestNav was unable to
download the entire test.
 The student’s responses have
been saved in the designated
response file location, but not all
test content can be downloaded
from the Pearson testing server.
8/2/12 ▪ v.2.0

Click Close TestNav. When the student
closes TestNav the student remains in Active
testing status on the Session Details page of
PearsonAccess.
 After the connection is restored, the student
can be resumed and log in. The system will
automatically search for and submit the
response file.
 See Resume Students’ Tests section in the
test administration manual for instructions on
resuming a test after a student exits from
TestNav before completing a test.
6
Early Warning S ystem
Explanation
(What Does This
Mean?)
Message
(What You’ll See on the Screen)
Actions
(What Should I Do?)



This screen is displayed when
the connection with the testing
server is interrupted while the
student is attempting to exit or
submit the test and TestNav is
unable to upload student
responses to the testing server.
 The student’s responses have
been saved in the designated
response file location, but not all
responses could be submitted to
the Pearson testing server.




8/2/12 ▪ v.2.0
Quickly check to see if the student’s machine
is connected to the school network. Check if
the Ethernet cable is still plugged into the wall
and computer or if a wireless router has
become disconnected or accidentally shut off.
Click Retry to check whether the connection
is restored.
Wait a short while and continue clicking Retry
if you believe the connection may be restored.
Click View Responses to view or print the
student’s responses that are saved locally.
If you have clicked Retry and the connection
with the testing server still has not been
restored, click Close TestNav. When the
student closes TestNav the student remains in
Active testing status on the Session Details
page of PearsonAccess. After the connection
is restored, the student can log in. The system
will automatically search for and submit the
response file.
See Resume Students’ Tests section of the
test administration manual for instructions on
resuming a test after a student exits from
TestNav before completing a test.
7
Early Warning S ystem
Explanation
(What Does This
Mean?)
Message
(What You’ll See on the Screen)

8/2/12 ▪ v.2.0
The View Responses screen
displays a record of the
responses that the student has
entered and whether the
response has been saved.
Actions
(What Should I Do?)

Click Print to print the responses or click
Back to return to the previous screen. Any
printed responses must be securely destroyed
after the student has completed testing.
8
Early Warning S ystem
Message
(What You’ll See on the Screen)
Explanation
(What Does This
Mean?)
Actions
(What Should I Do?)

TestNav has detected that another
application has tried to take over
the computer.
8/2/12 ▪ v.2.0
If possible, determine whether the student was
attempting to access another program. If
another application, software notification or
screen saver disrupted testing contact the
school technology coordinator.
 Click OK to have the student exit TestNav.
 The student will need to be resumed in
PearsonAccess under Test Management >
Manage Test Sessions. See Resume
Students’ Tests section of the test
administration manual for instructions on
resuming a test after a student exits from
TestNav before completing a test.
 Open TestNav and have the student log in
again.
9
Early Warning S ystem
Message
(What You’ll See on the Screen)
Explanation
(What Does This
Mean?)
The Section Review screen
displays a record of the responses
which have been answered or
remain unanswered, as well as
those items that have been flagged
for review.
8/2/12 ▪ v.2.0
Actions
(What Should I Do?)

You may click on a question to return to the
question, click on Return to Test in the upper
right to return to the test, or click Continue To
Test Overview to view the Test Overview
screen.
10
Early Warning S ystem
Message
(What You’ll See on the Screen)
Explanation
(What Does This
Mean?)
Exiting the Test
The student needs to exit the test
session, or the session has been
interrupted and the student is not
ready to submit all responses for
scoring.
8/2/12 ▪ v.2.0
Actions
(What Should I Do?)

Click on the Section Review button at the
bottom of the TestNav screen.
 Click Continue To Test Overview button
 If the student needs to exit but has not
completed the test and is not ready to submit
responses to be scored, select I want to exit
this test and finish later radio button and
then click Finish Later.
11
Early Warning S ystem
Message
(What You’ll See on the Screen)
Explanation
(What Does This
Mean?)
Actions
(What Should I Do?)

Submitting the Test
The student has completed the test
and is ready to submit responses
for scoring.
8/2/12 ▪ v.2.0
Click on the Section Review button at the
bottom of the TestNav screen.
 Click Continue To Test Overview button
 If the student has completed the test and is
ready to submit responses to be scored,
select Submit And Exit Test at the bottom of
the Test Overview screen.
 Select the I am finished with this test and I
want to submit my final answers radio
button and then click on Final Submit.
12
Additional Screens
 Session Details To resume students who have exited or received error messages,
click the box by the student’s name and click Resume Test. Even if the student
status is “Active,” it may be necessary to resume the student’s test. To verify student
responses have been received by Pearson click on Responses next the student's
status indicator.
Verify Transmission Receipt
Verify Transmission Receipt page shows each question on the test and whether it has
been answered by the student.
8/2/12 ▪ v.2.0
13
TestNav 7 Error Messages
Msg #
7001
7002
7003
Message
Unable to Start Test
Message 7001: Could Not Contact
Server. Please Try Again Later.
Unable to Start Test
Message 7002: Invalid Response From
Server. Please try again.
Unable to Start Test
Message 7003: You are attempting to
access TestNav using a 64-bit browser
and/or a 64-bit Java Virtual Machine
(JVM). Please use a 32-bit browser and
JVM to run TestNav.
Context/Recommendation
A connectivity error was experienced. Verify Proctor Caching is running,
restart TestNav and make sure that the student enters the correct testing URL
and login credentials.
1) Verify Proctor Caching is running on the designated caching computer.
2) Verify that ports 4480 and 4481 have been allowed through the firewall on
the Proctor Caching computer
3) Restart TestNav and make sure that the student enters the correct testing
URL and login credentials.
A connectivity error was experienced. Verify Proctor Caching is running on the
designated caching computer., restart TestNav and make sure that the student
enters the correct testing URL and login credentials.
The test the student is attempting to take requires a 32-bit browser and JVM
to run TestNav. (Does not apply to VA online testing)
Use a browser that is 32-bit, such as Firefox or configure the browser to run in
32-bit mode.
Configure Internet Explorer:Navigate to C:\Program Files (x86)\Internet
Explorer\. Right click on iexplore.exe and select Send to->Desktop to create a
shortcut to the 32-bit version.
Configure Safari: Go to Applications, right click on Safari and select Get Info.
Check the Open in 32-bit mode option.
7004
Unable to Start Test
Message 7004: Your login information is
not recognized. Please try again.
8/2/12 ▪ v.2.0
Configure JAVA Preferences: Navigate to /Applications/Utilities/ and open Java
Preferences. Drag JAVA 6 SE 32-bit to the top (In the General tab), so it is
preferred over 64-bit.
The combination of login, password (if required), and test code didn't match
any examinee or proctor credentials. User should verify login credentials and
re-enter/retry.
14
Msg #
7005
Message
Unable to Start Test
Context/Recommendation
Contact Pearson Support for resolution to this issue.
7006
Message 7005: Server configuration
error. Please contact your teacher or test
proctor.
Unable to Start Test
Contact Pearson Support for resolution to this issue.
7007
Message 7006: Duplicate examinee
records exists. Please contact your
teacher or test proctor.
Unable to Start Test
7008
Message 7007: Not assigned to session.
Please contact your teacher or test
proctor.
Unable to Start Test
7009
Message 7008: The session has not been
started. It must be started before
examinees in the session will be able to
take the test. Please contact your
teacher or test proctor.
Unable to Start Test
7010
Message 7009: The test is not available
for delivery at this time based on test
administration settings. Please contact
your teacher or test proctor.
Unable to Start Test
7011
Message 7010: The test is not available
for delivery at this time based on test
administration settings. Please contact
your teacher or test proctor.
Unable to Start Test
Examinee has a form assigned but is not in a session. Add the examinee to a
session for the test in question.
The test session has not yet been started. Session must be started before
examinees in the session will be able to take the test.
Try again at a date/day/time when the test administration delivery schedule
(aka the "test administration window") allows this test to be delivered. Testing
hours are Mon-Fri 7am-10pm ET.
Try again at a date/day/time when the test administration delivery schedule
(aka the "test administration window") allows this test to be delivered. Testing
hours are Mon-Fri 7am-10pm ET.
The test has already been submitted or manually marked complete. The
examinee cannot return to this test.
Message 7011: This test has been
submitted or marked complete. Please
contact your teacher or test proctor.
8/2/12 ▪ v.2.0
15
Msg #
7012
Message
Unable to Start Test
7013
Message 7012: The test session for this
test has been stopped. Please contact
your teacher or test proctor.
Unable to Start Test
7014
Message 7013: No data found. Please
contact your teacher or test proctor.
Unable to Start Test
7015
7016
8/2/12 ▪ v.2.0
Message 7014: Your test assignment
must be resumed in Manage Test
Sessions before you can log back in.
Please contact your teacher or test
proctor.
On a linear/sequential test:
Message 7015a: Your login information
has been used to access this test from
another computer, so you cannot
continue testing on this one. Click OK to
view your responses so that you can
view/print any that were not saved to
the server before you logged into the
other computer.
(Clicking OK will close TestNav.)
Message 7016: TestNav has detected
that another application attempted to
become the active window, which may
compromise the security of this test.
TestNav has been shut down. You may
need assistance from your test monitor
to restart the test.
Context/Recommendation
The test session has been stopped. In order to take this test, the examinee
must be moved to a session for the test that has not been stopped. Contact
Pearson Support for assistance to move the examinee to a different test
session.
Contact Pearson Support for resolution to this issue.
Examinee's test is either exited or still in progress. Resume examinee's test
assignment in Manage Test Sessions.
The examinee logged into one computer, and then their test assignment was
resumed (without logging out of the first computer) and the same login info
was used to access the test from a second computer.
Recommendation: If the examinee was logged into the second computer
because of network issues on the first computer, there may be responses that
need to be preserved and manually transferred. Otherwise, they should just
close out of the first instance of TestNav and continue testing on the second
computer.
Occurs when another application has taken over focus, prompting Secure
Desktop to evict the user from the test. Determine which application caused
the issue by contacting Pearson Support and disable the application during
online testing. Resume examinee's test assignment in Manage Test Sessions.
16
Msg #
7017
Message
Unable to Start Test
Message 7017: You must take the
tutorial before you will be allowed to
take this test. Please contact your
teacher or test administrator.
7018
Unable to Start Test
7019
Message 7018 : Initialization error.
Please try again.
Unable to Start Test
Message 7019: Failure to load test
definition. Please try again.
7020
7021
7022
Message 7020: This test contains tools
that will not work on the Linux platform.
You will need to take this test on a PC or
a Mac. Click OK to exit TestNav.
Message 7021: TestNav requires a
minimum screen resolution of 1024x768.
Please change your screen resolution and
try again.
Unable to Start Test
Message 7022: Failed to load applet.
Your test administrator will need to make
sure this computer is running the correct
versions of necessary software and try
again.
8/2/12 ▪ v.2.0
Context/Recommendation
A tutorial is required for the administration, the current test is not flagged as a
tutorial, and the "tutorial complete" indicator is not set for this test and test
administration.
The examinee must complete a tutorial in the test administration associated
with the current test before they will be allowed to take the current test.
TestNav could not establish the current state of the exam at login.
Resume examinee, log in again.
Either the published test definition is bad (outdated or corrupted), or there is a
content filter issue that is preventing the test definition from reaching the
examinee undamaged.
Recommendation: If the examinee has failed to log in repeatedly, the test
may need to be republished – OR a content filter issue may need to be
addressed and any corrupted cached items must be purged.
1) Verify that your content filter is configured to allow the addresses in the
Content Filtering section of
http://pearsononlinetesting.com/TN7requirements.
2) Purge proctor caching of the affected test content and all “undefined”
content
The test contains tools that can't be delivered on Linux. Examinee must take
test on a Mac or a PC.
User's screen resolution is set to something below 1024x768 (for example,
their resolution may be set at 800x600 or 640x480). User must change their
resolution (if the computer is capable of running at 1024x768 or higher), or
move to a computer that can handle this resolution and (if needed) set it
accordingly.
Occurs when the applet is taking an unusually long time to load. Make sure
the client machine is running the correct version of browser, plug-ins, JVM,
etc. by using the System Check tool at Support->Downloads->System Check,
and then try testing again.
17
Msg #
7023
7025
Message
Unable to Start Test
Message 7023: JavaScript error
encountered. Your test administrator will
need to make sure this computer is
running the correct versions of necessary
software and try again.
Message 7024: You did not accept the
applet permission/digital signature
request, and TestNav cannot run
properly without it. Please close your
browser (all windows), re-launch, return
to this page, and accept the applet
permission/digital signature request
when prompted.
Unable to Start Test
7026
Message 7025 : TestNav interface could
not be loaded. Please contact your
teacher or test proctor.
Unable to Start Test
7024
Message 7026 : Necessary components
could not be downloaded. Please verify
that you are connected to the internet
and try again.
7027
7028
8/2/12 ▪ v.2.0
Message 7027: Could not launch
calculator. Please contact your teacher or
test administrator.
Message 7028: Unable to Validate Login:
Server could not be contacted. Please
verify that you are connected to the
internet and try again.
Context/Recommendation
Generic message for JavaScript errors encountered at login.
Recommendation: Make sure the client machine is running the correct version
of browser, plug-ins, JVM, etc. by using the System Check tool at Support>Downloads->System Check, and then try testing again.
User has declined to give the applet permission to run (Mac) or declined the
application's digital signature request, so TestNav cannot run properly. The
user must completely close out of the browser, return to the test, and accept
the applet permission/digital signature request when prompted.
Contact Pearson Support for resolution to this issue.
Failed to download a necessary component – for example, the TestNav theme
or required java files.
1) Check whether network connectivity is available.
2) Check if Proctor Caching is running and accessible from the testing
computer.
3) Verify that ports 4480 and 4481 have been allowed through the firewall on
the Proctor Caching computer.
4) Verify that the Pearson folder in the user’s home directory is writeable.
Contact Pearson Support for assistance in diagnosing the issue.
Contact Pearson Support for resolution to this issue.
Cannot validate login because the server is inaccessible. Verify that the
computer is able to access the internet and try again.
18
Msg #
7029
7030
7031
7037
Message
Message 7029: Unable to Validate Login:
Invalid response received from server.
Please verify that you are connected to
the internet and try again.
Message 7030: Unable to update session
token. Please verify that you are
connected to the internet and try again.
Message 7031: Connection failure:
Unable to download next item. Please
verify that you are connected to the
internet and try again.
Message 7037: Internal Communication
Error: Please contact your teacher or test
proctor.
Context/Recommendation
The user's login was sent to the server, and the response from the server was
empty, malformed, or corrupted. Verify that the computer is able to access
the internet.
Verify that the computer is able to access the internet.
Occurs when an ePAT can't be completely downloaded. Verify that the
computer is connected to the internet.
Flash and java are unable to communicate. If the steps suggested in the error
message do not resolve the problem, the browser's cache may need to be
cleared. Please refer to your browser’s documentation on how to clear the
browser cache.
To resolve, close/re-launch the web
browser used to access TestNav, and log
in again.
7038
7039
7040
NOTE: The examinee's login will need to
be resumed in PearsonAccess session
management.
Message 7038: Database Error. Please
contact your teacher or test proctor.
Message 7039: Unable to open port on
local host. Please contact your teacher
or test proctor.
Unable to Start Test
Message 7040: Proctor Caching
computer unavailable. Please contact
your teacher or test proctor.
8/2/12 ▪ v.2.0
Contact Pearson Support for resolution to this issue.
Make sure the client machine is running the correct version of browser, plugins, JVM, etc. by using the System Check tool at Support->Downloads>System Check, and then try testing again.
A Proctor Caching computer has been identified in the TestNav Configuration in
PearsonAccess, but the IP and/or port are invalid.
1) Verify that the Proctor Caching computer is turned on/connected to the
internet.
2) Verify that ports 4480 and 4481 have been allowed through the firewall
on the Proctor Caching computer.
3) Verify that the Proctor Caching information is correct in the TestNav
Configuration in PearsonAccess by navigating to Test Setup->Configure
TestNav.
19
Msg #
7041
7045
7046
7047
7048
7049
7050
Message
Message 7041: Wrong version of
TestNav: The login you have provided is
valid for use in the TestNav 6.9 software
version.
Message 7045: ePat does not exist for
testingProgramId xxx, testNumber=yyy,
formNumber=zzz
Message 7046: More than one ePAT was
found matching testingProgramId=xxxx,
testNumber=yyy, formNumber=zzz
Message 7047: Error while disabling
security
Message 7048: Preloading Global Assets
failed
Message 7049: Failed loading assets into
memory
Message 7050: Could not load shell
Context/Recommendation
A user is attempting to log into TestNav 7.x with a TestNav 6.x login. Verify
the examinee is using the correct login credentials.
Make sure the URL is complete and correct.
Contact Pearson Support for resolution to this issue.
Contact Pearson Support for resolution to this issue.
1) Check whether network connectivity is available.
2) Check if Proctor Caching is running and accessible from the testing
computer.
3) Verify that ports 4480 and 4481 have been allowed through the firewall on
the Proctor Caching computer.
4) Delete testing computer Java cache files
Verify internet connectivity and resume the test.
If the TestNav application shell is corrupt then this message will be displayed.
If the test is run via proctor cache server there is a chance that the cached
copy of the shell is corrupted.
Recommendation:
1) If proctor caching is being used, delete the content swf from the cache and
reload it. Refer to the Proctor Caching 7 User’s Guide for instructions on how
to reload the cached content.
2) Resume the test.
7051
8/2/12 ▪ v.2.0
Message 7051: TestNav Engine has
been updated. Please refresh your
browser and try again.
Examinee has attempted to log in to their test, but the TestNav engine was
updated after the login page was loaded. Delete the browser cache and
attempt to log in the examinee again.
20
Msg #
7052
7053
8001
8002
Message
Message 7052: The graphing calculator
can not run because msvcr71.dll and/or
MSVCP71.dll are missing from the
Windows system path.
Message 7053: Mobile devices are not
supported.
Message 8001: No student name set.
Should be captured from [testState |
prompt].
Message 8002: You must visit all items
in this section in order to move to next
section.
8006
You are trying to select an answer that
you have already eliminated. Do you
want this choice to be your answer?
8007
You have selected this choice as your
answer and are now attempting to
eliminate your choice. Do you want to
keep the choice as your answer?
Message 8011: You have opted to cancel
printing. If no printers are available on
this workstation, you may need to add a
printer using the setup features on this
workstation or record the student
response data manually.
Message 8018: To try again later, click
Close TestNav.
8011
8018
8/2/12 ▪ v.2.0
Context/Recommendation
One or both of the Windows system dlls identified in the error message is
missing from the client computer, and the graphing calculator can not run
without them.
Recommendation:
Find these files on another computer using the same version of Windows and
copy them over.
The user is attempting to access the TestNav login page from a mobile device.
Use a non-mobile computer to take the test.
Contact Pearson Support for resolution to this issue.
This message appears when examinee navigates from one section to another
section and all the items in the current section have not been visited by the
examinee. Examinee must visit all items in the current section before
proceeding to the next section.
This message appears when an examinee tries to answer an already eliminated option in
multiple choice type questions.
This is a message presented to the student to confirm an action.
This message appears when an examinee tries to eliminate an option which was selected
in multiple choice type questions.
This is a message presented to the student to confirm an action.
This message appears when user cancels printing from the System's Print
Dialog box. If the test administrator must have a recorded copy of the
examinee’s responses then they will have to be recorded manually.
This message appears when TestNav finds errors when downloading contents.
Resume the examinee and log them into the test again. Contact Pearson
Support if this does not resolve the issue.
21
Msg #
8019
Message
Message 8019: Please contact your
teacher or test proctor to complete the
process.
8020
Message 8020: Your login is in use on
another computer. Please click OK to
proceed to a screen from which you can
view and print your responses from this
computer to make sure that they will not
be lost.
Message 8021: Please notify your
teacher or test proctor.
8021
8022
Message 8022: Click Browse to locate
the response file and then click; Upload
Response File.
8023
Message 8023: To try again later, click
Close TestNav;
Message 8024: You have drawn more
than is allowed. Use the Eraser tool to
remove some marks so you can draw
more.
All previous sections will be locked, do you
want to continue?
8024
8031
Context/Recommendation
This message appears when TestNav is not able to establish connection with
server.
1) Check whether network connectivity is available.
2) Check if Proctor Caching is running and accessible from the testing
computer.
3) Verify that ports 4480 and 4481 have been allowed through the firewall on
the Proctor Caching computer.
4) Resume the examinee and log them into the test again.
This message appears when user session is not valid. Resume the examinee
and log them into the test again. Contact Pearson Support if this does not
resolve the issue.
This message appears when TestNav is not able to establish communication
with server.
1) Check whether network connectivity is available.
2) Check if Proctor Caching is running and accessible from the testing
computer.
3) Verify that ports 4480 and 4481 have been allowed through the firewall on
the Proctor Caching computer.
4) Resume the examinee and log them into the test again.
This message appears when user starts TestNav by "resume by file" option
and TestNav is not able find the SRF. Navigate to the location where the SRF
can be found or resume the examinee on the workstation where the SRF is
located.
Resume the examinee and log them into the test again. Contact Pearson
Support if this does not resolve the issue.
Message 8024: You have drawn more than is allowed. Use the Eraser tool to
remove some marks so you can draw more.
Each section can be set to lock all previous sections. This message is a warning that this
is about to happen upon entering a section that will lock all previous sections.
This is a message presented to the student to confirm an action.
8/2/12 ▪ v.2.0
22
Msg #
8032
Message
This is the first question in this section. Would
you like to move to the Test Overview?
8037
Your time in this section has expired. Click OK
to go to the Test Overview and select a
different section.
Message 8035: Access Error
Message 8622: Unable to save response
file
Message 8623: View responses
Message 8624: No saved response file
was found in the designated locations
Message 8625: The saved response file
cannot be read
Message 8626: Saved response file
located
Message 8627A: Unable to
communication with the testing server
Message 8627B: Unable to
communication with the testing server
Message 8722: Unable to save response
file. Testing cannot continue
8035
8622
8623
8624
8625
8626
8627A
8627B
8722
8/2/12 ▪ v.2.0
Context/Recommendation
This message is to alert the student that clicking the Previous button on the first item will
take them to the Test Overview.
This is a message presented to the student to confirm an action.
The section is a timed section and time has run out.
This is a message presented to the student to confirm an action.
These messages correspond to Early Warning System (EWS) screens. See the
Early Warning System Reference Manual for TestNav 7 for more information
about each screen and recommended actions.
23