Flexible options for additional cardholders. Add a co-applicant* or authorized user to your account and you can take advantage of the following benefits: n Earn rewards faster by consolidating all your spending in one account n All cardholders protected by the same insurance coverages n All transactions on one monthly statement, sorted by card number You set the spending limits When you add authorized users to your account, you can assign a pre-set credit limit to each user. It’s a convenient way to give older children, or caregivers, limited access to funds in case of an emergency. And, if you add a co-applicant, they will enjoy full access to the credit limit and all purchasing privileges that come with the card. Call us at 1-800-769-2512 or visit your nearest RBC Royal Bank branch to add a co-applicant or authorized user today. Enjoy all the advantages of your credit card n n n n n n n n Worldwide acceptance Access to cash advances3 Credit card cheques3 Commission-free travellers cheques Time-saving autopayment service RBC Royal Bank Online Banking eStatements Emergency card replacement For a complete description of all your card benefits, please visit us online at rbc.com/cashbackinfo CustomSwitch® makes it easy to transfer pre-authorized payments. Now earn cash back on your pre-authorized payments1 — simply use the RBC cards’ CustomSwitch service to transfer existing pre-authorized payments or add new ones. n nline: visit rbc.com/cardscustomswitch O and complete the CustomSwitch Request Form n Telephone: 1-866-299-5926 (Monday to Friday, 8:00 a.m. to 8:00 p.m. local time) Before you call, please be sure you have the following pre-authorized payment information on hand: name of merchant, amount and frequency of payments and Important information. RBC Royal Bank Customer Service card inquiries and information In Canada/U.S.: 1-800 ROYAL 1-2 (1-800-769-2512) Outside Canada/U.S. call collect: 416-974-7780 BENEFITS GUIDE RBC® Visa‡ Cash Back card Lost or stolen cards, 24 hours/7 days: In Canada/U.S.: 1-800 ROYAL 1-2 (1-800-769-2512) International: ( Access code) 800 ROYAL 5-2-3 (Access code) (800-769-25523) Collect: 514-392-9167 If you prefer not to have telephone access to your account information, please call 1-800 ROYAL 1-2 (1-800-769-2512) to disable this service. merchant account number. Your RBC Cash Back card must be activated before you transfer or add new pre-authorized payments. If your new card is replacing your current card, your existing pre-authorized payments must be updated to avoid any interruptions. ® / ™ Trademark(s) of Royal Bank of Canada. RBC and Royal Bank are registered trademarks of Royal Bank of Canada. ‡ All other trademarks are the property of their respective owner(s). † Illustrations only. * Co-applicant is fully responsible with you for all amounts owing on the account, including transactions made by authorized users, if any. 1 You will earn $1.00 back for every $100.00 (1% Cash Back Credit) in Net Purchases you make (including pre-authorized bill payments), up to a maximum Cash Back Credit of $250 per Annual Period, when you use your RBC Visa Cash Back card to pay. Cash Back Credits earned during the year will automatically be credited to your January Account balance and appear on your February monthly statement. Cash Back Credits are not earned on cash advances (including RBC Royal Bank credit card cheques, balance transfers, cash-like transactions and bill payments that are not pre-authorized charges that you set up with a merchant), interest charges or fees, and credits for returns and adjustments will reduce or cancel the Cash Back Credits earned by the amounts originally charged. For complete details, please refer to the RBC Cash Back Program Terms and Conditions at www.rbc.com/cashback. 2 Coverage underwritten by RBC General Insurance Company in the Province of Quebec and by RBC Insurance Company of Canada in the rest of Canada. All insurance is subject to limitations and conditions. You will receive a Certificate of Insurance with complete details regarding the insurance coverage on your RBC Visa Cash Back card. 3 Cash advances, including cash withdrawals from an ATM and credit card cheques, can be made up to your available credit and daily limits. There is no interest-free period for cash advances, which means that interest is charged from the day the cash advance is made until we receive your payment for the total amount you owe. Cash advance fees may apply depending on the type of cash advance. Please refer to your RBC Royal Bank Credit Card Agreement for more details. Assured Assistance Inc. For assistance with the travel insurance coverages listed in this guide: In Canada/U.S.: 1-800-533-2778 Outside Canada/U.S. call collect: 905-816-2581 TDD/TTY: 1-800 ROYAL 1-8 (1-800-769-2518) VPS91510 17912 (04/2015) The smart way to pay The RBC Visa Cash Back card. Simply smarter than cash. Thank you for choosing the RBC Visa Cash Back card. It combines the convenience, protection and unsurpassed acceptance of a credit card with the added benefit of 1% cash back. From groceries to gas to gifts and more, whenever you pay for your purchases with the Cash Back card, you earn a 1% cash back credit!1 Making the most of your RBC Cash Back card. Getting cash back couldn’t be easier. Every time you use your Cash Back card, you earn 1% of the amount you spend. With no points or tiers to monitor, you won’t have to keep track of your cash back credit. It accumulates automatically. And if you do want to see the current status of your cash back credit, you’ll find it each month on your Cash Back card statement. Many people use credit cards to pay for big ticket items, restaurant meals and vacations. But if you use your Cash Back card every day — for all kinds of purchases — you can earn cash back on practically all your shopping. As you can see, over the course of the year, it could really add up… Annual Spend† thank you for using the rBC Cash Back Card. We are pleased to credit your account with the Cash Back you’ve earned last year. You can use it pay off this month’s expenses or buy yourself Congratulations! Yourto total annual CASH BACK credit is $120.00 something special! HeatHer SmitH 4514 1234 5678 9012 raYmOND SmitH – 4514 1234 5678 9013 STATEMENT FROM DEC 14, 2010 TO JAN 13, 2011 Cash Back Credit thank you for using the rBC Cash Back Card. 1 OF 2 We are pleased to credit your account with the Cash Back you’ve earned last year. You can use it to pay off this month’s expenses or buy yourself RBC® Cash Back HeatHer SmitH 4514 1234 5678 9012 raYmOND SmitH – 4514 1234 5678 9013 aCtiVitY DeSCriPtiON STATEMENT FROM DEC 14, 2010 TO JAN 13, 2011 Date amOUNt something($) special! 1 OF 2 Cash Back Credit Insurance Coverages 1% on all purchases made with your card1 n n RBC® Cash Back STATEMENT BALANCE PREVIOUS Date Transportation $1,800 JaN 10 Date JaN 10 Purchase Security insurance2 Extended Warranty insurance2 n Retail $4,000 $40 DON’T FORGET! Important steps for new cardholders: Coffee $800 $8 1. Activate your card. 2. View your Benefits Guide online at rbc.com/cashbackinfo If you have any questions about your card, please call us at 1-800 ROYAL® 1-2 (1-800-769-2512). Entertainment $400 JaN 10 $4 JaN 10 JaN 10 JaN JaN 10 10 JaN JaN 10 11 JaN JaN 10 10 JaN 11 JaN 10 JaN 11 JaN 10 CASH BACK CREDIT -$120.00 JaN 10 SHOeS ONLiNe - CaLGarY $250.00 CaSH aDVaNCe RAYMOND SMITH – rBC0151010_370909_001-1 - 1 JaN 10 10 JaN JaN 10 10 JaN JAN 10 $150.00 $355.00 $800.00 $10.17 $20.04 $10.17 $218.57 $297,358.95 a NeiGHBOUrHOOD DrUG StOre - aNYWHere ON Hri - 00 - 2 - 2 - V - 2 - D JaN 10 10 JaN JaN 10 10 JAN Hri - 00 - 2 - 2 - V - 2 - D Hri - 00 - 2 - 2 - V - 2 - D n Zero Liability Chip & PIN security payWave rBC0151010_370909_001-1 - 1 rBC0151010_370909_001-1 - 1 n $ 151.80 $ 48.30 BOOKS FOr YOU JaN FOr 10 eZY-Hair BOOKS YOU PREVIOUS STATEMENT BALANCE JaN 10 mamma’S KitCHeN - tOrONtO JaN 10 Additional Benefits -$703.50 JaN 10 CASHJaN BACK CREDIT 10 CaSH aDVaNCe HEATHER – 4514iNtereSt 12343.99% 5678 9012 JaN 10 SMITH CaSH aDVaNCe SHOeSJaNONLiNe - CaLGarY 10 CaSH aDVaNCe iNtereSt 5.90% PAYMENT - THANK YOU JaN 10 eZY-Hair CaSH aDVaNCe iNtereSt 1.99% JaN 10 PUrCHaSe iNtereSt 19.50% tHe KitCHeN StOre mamma’S KitCHeN tOrONtO SUBTOTAL OF -MONTHLY ACTIVITY JaN 10 DEC 27 JaN 10 JaN 10 JaN 10 JaN 10 $24 $ 703.50 19.50 aCtiVitY DeSCriPtiON DrUG StOre - aNYWHere$ON a NeiGHBOUrHOOD JAN 10 $2,400 amOUNt ($) a NeiGHBOUrHOOD DrUG StOre - aNYWHere ON JaN 10 tHe KitCHeN StOre JaN 10 Groceries aCtiVitY DeSCriPtiON PREVIOUS STATEMENT HeatHer SmitH 4514 1234 5678 9012 BALANCE HEATHER SMITH – SMITH 4514 1234 9012 HEATHER – 4514 1234 5678 5678 9012 raYmOND SmitH – 4514 1234 5678 9013 DEC 27 PAYMENT - THANK YOU STATEMENT FROMJaNDEC 14, 2010 TO JAN 13, 2011 DEC 27 PAYMENT THANK YOU 10 tHe KitCHeN StOre $18 Purchase Security and Extended Warranty Insurance2 Congratulations! Your total annual CASH BACK credit is $120.00 RBC® Cash Back Purchase Quick Card Overview Security and protection. 4514 1234 5678 9013 10 PiZZa iSiNtereSt US - marKHam3.99% CaSHJaN aDVaNCe BOOKS FOr YOU JaN 11 tHe OVer a DOLLar StOre - HeartLaND CaSHJaN aDVaNCe iNtereSt 10 SUSHi 100 - miSSiSSJaNa5.90% CASH BACK CREDIT JaN 11 CiNePLeX 300 HD - VJaNHaN $300.00 $100.00 $300.00 $100.00 Congratulations! Your total annual IMPORTANT INFORMATION CASH BACK credit is $120.00 thank you for using the rBC Cash Back Card. BACKtoSUMMARY WeCASH are pleased credit your account with the Back you’ve earned last year. You can use it Previous$120.00 Cash Back Balance $120.00 to Welcome pay off this month’s expenses $0.00 Cash Back Bonus or buy yourself $0.00 $10.80 something 1% Cashspecial! Back $10.80 -$703.50 $0.00 $1.25 Cash Back Bonus $0.00 $12.05 $ 151.80 adjustments $1.25 CONTACT US IMPORTANT amOUNt ($) $ 48.30 New1-800-769-2512 CashINFORMATION Back Balance $12.05 Customer Service / lost & stolen IMPORTANT INFORMATION $ 703.50 CASH BACK SUMMARYCash Previous Cash Back Balance Welcome Cash Back Bonus 1% Cash Back Cash Back Bonus adjustments 1New OF Cash 2 Back Balance Collect outside North america (416) 974-7780 CONTACT $ 19.50 CASH BACKUS SUMMARY $ 703.50 PAYMENTS & INTEREST RATES minimum payment $5,000.00 Customer Service / lost & stolen 1-800-769-2512 -$120.00 Previous Cash $120.00 Payment due date JaN 27, 2010 Back Balance Collect outside North america (416) 974-7780 Credit limit $300,000.00 Welcome Cash Back Bonus $0.00 $250.00 available credit $0.00 1% Cash Back $10.80 -$703.50 Annual interest rates: $150.00 Cash Back19.50% Bonus $0.00 Purchases: $ Cash 151.80 advances (expires Jan 10/10): 1.99% & INTEREST RATES PAYMENTS adjustments $1.25 $355.00 Other rates (refer to interest rate Chart) $ 48.30 New Cash Back Balance $12.05 minimum payment $5,000.00 CALCULATING YOUR BALANCE $800.00 Payment due date JaN 27, 2010 Previous Statement Balance $13,451.31 CONTACT Payments & credits $5355.00 limit US $ $10.17 19.50 Credit $300,000.00 Purchases & debits $303,255.00 Cash advances $800.00 $20.04 Customer Service 1-800-769-2512 -$120.00 available credit / lost & stolen $0.00 interest $258.95 Fees $0.00 outside North america Collect (416) 974-7780 $10.17 $250.00 Annual interest rates: NEw BALANCE $312,410.26 Purchases: 19.50% $218.57 $150.00 Cash advances (expires Jan 10/10): 1.99% PAYMENTS & INTEREST RATES $355.00 Other rates (refer to interest rate Chart) $297,358.95 Every year, just when you need it, your total cash back mamma’S KitCHeN - tOrONtO SUBTOTAL OF MONTHLY ACTIVITY during the year are credited to your credits earned minimum payment $5,000.00 CaSH aDVaNCe $800.00 Payment due date YOUR BALANCE JaN 27, 2010 CALCULATING CaSH aDVaNCe iNtereSt RAYMOND – 4514 3.99% 1234 5678 9013 Credit limit $300,000.00 RBCSMITH Cash Back February$10.17 account statement. So you can Previous Statement Balance $13,451.31 CaSH iNtereSt 5.90% $20.04 PiZZaaDVaNCe iS US - marKHam $300.00 available credit $0.00 Payments & credits $5355.00 CaSH aDVaNCe iNtereSt 1.99% $10.17seasonal to StOre help pay off those expenses — or to buy tHe use OVer a it DOLLar - HeartLaND $100.00 Annual interest rates: Purchases & debits $303,255.00 Purchases: 19.50% Cash advances $800.00 PUrCHaSe 19.50% $218.57 SUSHi 100 -iNtereSt miSSiSSJaNa $300.00 Cash advances (expires Jan 10/10): $258.95 1.99% interest yourself something special! Other rates (refer to interest rate Chart) CiNePLeX 300 HD - VJaNHaN $100.00 Fees $0.00 SUBTOTAL OF MONTHLY ACTIVITY $297,358.95 CaSHJaN aDVaNCe iNtereSt 1.99% SHOeS ONLiNe - CaLGarY 10 SUNGLaSS teNt - SHerWaY aBCD SUPer eStOre - NaSHViLLe, teNNeSSee JaN 11 iNtereSt PUrCHaSe 19.50% eZY-Hair SUBTOTAL OF MONTHLY ACTIVITY $300.00 $100.00 $1,200.00 001 0018 4514090016363469 000000000000 0500000 3127652 rBC rOYaL BaNK CreDit CarD PaYmeNt CeNtre P.O. BOX 4016, StatiON “a” tOrONtO, ONtariO m5W 2e6 NEW BALANCE MINIMUM PAYMENT $312,410.26 $5,000.00 PAYMENT DUE DATE AMOUNT PAID JAN 27, 2010 RBC Cash Back 4514 0900 1636 3469 / 4514 0900 1636 3578 rBC0151010_370909_001-1 - 1 Payment options • • • Dr. HeatHer SmitH raYmOND SUNGLaSS teNt SmitH - SHerWaY 2020 maiN Street VaNCOUVer BC 3C21234 5678 9013 RAYMOND – -V5t 4514 aBCD SUPerSMITH eStOre NaSHViLLe, teNNeSSee • telephone banking 1-800-769-2511 Online banking www.rbcroyalbank.com rBC royal Bank atm rBC royal Bank Branch By mail $300.00 Detach and return with payment NEw BALANCE CALCULATING YOUR BALANCE Please do not send cash through the mail Please do not staple or damage this form $100.00 Previous Statement Balance $300.00 $1,200.00 • • $312,410.26 • $13,451.31 JaN 11 PiZZa iS US OF - marKHam SUBTOTAL MONTHLY ACTIVITY tHe OVer a DOLLar StOre - HeartLaND JaN 10 SUSHi 100 - miSSiSSJaNa $300.00 JaN 11 CiNePLeX 300 HD - VJaNHaN $100.00 JaN 10 001 0018 4514090016363469 000000000000 0500000 3127652 SUNGLaSS teNt - SHerWaY $300.00 JaN 11 aBCD SUPer eStOre - NaSHViLLe, teNNeSSee rBC rOYaL BaNK CreDit CarD PaYmeNt CeNtre SUBTOTAL OF MONTHLY P.O. BOX 4016, StatiON “a” tOrONtO, ONtariO m5W 2e6 NEW BALANCE ACTIVITY$312,410.26 Payments & credits Purchases & debits Cash advances interest Fees $100.00 $100.00 $5355.00 $303,255.00 $800.00 $258.95 $0.00 NEw BALANCE MINIMUM PAYMENT PAYMENT DUE DATE $1,200.00 $5,000.00 $312,410.26 AMOUNT PAID JAN 27, 2010 RBC Cash Back 4514 0900 1636 3469 / 4514 0900 1636 3578 001 0018 4514090016363469 000000000000 0500000 3127652 Payment options rBC0151010_370909_001-1 - 1 Cable and Phone $1,200 $12 rBC rOYaL BaNK CreDit CarD PaYmeNt CeNtre BOX 4016, StatiON Dr. P.O. HeatHer SmitH“a” tOrONtO, ONtariO raYmOND SmitHm5W 2e6 MINIMUM PAYMENT • $312,410.26 $5,000.00 • • 2020 maiN Street VaNCOUVer BC V5t 3C2 rBC0151010_370909_001-1 - 1 Total Annual Cash Back Credits — $106 Dr. HeatHer SmitH raYmOND SmitH 2020 maiN Street VaNCOUVer BC V5t 3C2 • NEW BALANCE • telephone banking 1-800-769-2511 Online banking www.rbcroyalbank.com PAYMENT DUE DATE AMOUNT PAID rBCJAN royal Bank atm 27, 2010 rBC royal Bank Branch By mail Detach andBack return with payment RBC Cash • Please do not send cash through the mail 4514 0900 1636 3469 / 4514this 0900 • Please do not staple or damage form1636 3578 Payment options • • • • • telephone banking 1-800-769-2511 Online banking www.rbcroyalbank.com rBC royal Bank atm rBC royal Bank Branch By mail Detach and return with payment • • Please do not send cash through the mail Please do not staple or damage this form Purchases made with your RBC Cash Back card are automatically protected against loss, theft or damage for up to 90 days from the date of purchase. The coverage also doubles the manufacturer’s original Canadian warranty for up to one extra year. Zero Liability Protection against unauthorized use of your card — in person or online — is absolutely essential. Zero Liability protects you from fraudulent charges, provided you have taken reasonable precautions to protect your PIN and your card, as set out in your RBC Royal Bank Credit Card Agreement. Chip & PIN security The state-of-the-art chip & PIN technology embedded in your RBC Cash Back Visa card helps protect you against counterfeiting and fraud and makes an already safe payment system even more secure. Visa payWave: speed, convenience and security made easy No more looking for exact change and no more pockets full of coins. With Visa payWave’s new “contactless” feature included on your RBC Cash Back card for no added fee, you have a fast, convenient and very secure way to pay for small everyday purchases. For more information, please refer to the information sent with your card, or visit rbcroyalbank.com/cards/visapaywave The RBC Visa Cash Back card. Simply smarter than cash. Thank you for choosing the RBC Visa Cash Back card. It combines the convenience, protection and unsurpassed acceptance of a credit card with the added benefit of 1% cash back. From groceries to gas to gifts and more, whenever you pay for your purchases with the Cash Back card, you earn a 1% cash back credit!1 Making the most of your RBC Cash Back card. Getting cash back couldn’t be easier. Every time you use your Cash Back card, you earn 1% of the amount you spend. With no points or tiers to monitor, you won’t have to keep track of your cash back credit. It accumulates automatically. And if you do want to see the current status of your cash back credit, you’ll find it each month on your Cash Back card statement. Many people use credit cards to pay for big ticket items, restaurant meals and vacations. But if you use your Cash Back card every day — for all kinds of purchases — you can earn cash back on practically all your shopping. As you can see, over the course of the year, it could really add up… Annual Spend† thank you for using the rBC Cash Back Card. We are pleased to credit your account with the Cash Back you’ve earned last year. You can use it pay off this month’s expenses or buy yourself Congratulations! Yourto total annual CASH BACK credit is $120.00 something special! HeatHer SmitH 4514 1234 5678 9012 raYmOND SmitH – 4514 1234 5678 9013 STATEMENT FROM DEC 14, 2010 TO JAN 13, 2011 Cash Back Credit thank you for using the rBC Cash Back Card. 1 OF 2 We are pleased to credit your account with the Cash Back you’ve earned last year. You can use it to pay off this month’s expenses or buy yourself RBC® Cash Back HeatHer SmitH 4514 1234 5678 9012 raYmOND SmitH – 4514 1234 5678 9013 aCtiVitY DeSCriPtiON STATEMENT FROM DEC 14, 2010 TO JAN 13, 2011 Date amOUNt something($) special! 1 OF 2 Cash Back Credit Insurance Coverages 1% on all purchases made with your card1 n n RBC® Cash Back STATEMENT BALANCE PREVIOUS Date Transportation $1,800 JaN 10 Date JaN 10 Purchase Security insurance2 Extended Warranty insurance2 n Retail $4,000 $40 DON’T FORGET! Important steps for new cardholders: Coffee $800 $8 1. Activate your card. 2. View your Benefits Guide online at rbc.com/cashbackinfo If you have any questions about your card, please call us at 1-800 ROYAL® 1-2 (1-800-769-2512). Entertainment $400 JaN 10 $4 JaN 10 JaN 10 JaN JaN 10 10 JaN JaN 10 11 JaN JaN 10 10 JaN 11 JaN 10 JaN 11 JaN 10 CASH BACK CREDIT -$120.00 JaN 10 SHOeS ONLiNe - CaLGarY $250.00 CaSH aDVaNCe RAYMOND SMITH – rBC0151010_370909_001-1 - 1 JaN 10 10 JaN JaN 10 10 JaN JAN 10 $150.00 $355.00 $800.00 $10.17 $20.04 $10.17 $218.57 $297,358.95 a NeiGHBOUrHOOD DrUG StOre - aNYWHere ON Hri - 00 - 2 - 2 - V - 2 - D JaN 10 10 JaN JaN 10 10 JAN Hri - 00 - 2 - 2 - V - 2 - D Hri - 00 - 2 - 2 - V - 2 - D n Zero Liability Chip & PIN security payWave rBC0151010_370909_001-1 - 1 rBC0151010_370909_001-1 - 1 n $ 151.80 $ 48.30 BOOKS FOr YOU JaN FOr 10 eZY-Hair BOOKS YOU PREVIOUS STATEMENT BALANCE JaN 10 mamma’S KitCHeN - tOrONtO JaN 10 Additional Benefits -$703.50 JaN 10 CASHJaN BACK CREDIT 10 CaSH aDVaNCe HEATHER – 4514iNtereSt 12343.99% 5678 9012 JaN 10 SMITH CaSH aDVaNCe SHOeSJaNONLiNe - CaLGarY 10 CaSH aDVaNCe iNtereSt 5.90% PAYMENT - THANK YOU JaN 10 eZY-Hair CaSH aDVaNCe iNtereSt 1.99% JaN 10 PUrCHaSe iNtereSt 19.50% tHe KitCHeN StOre mamma’S KitCHeN tOrONtO SUBTOTAL OF -MONTHLY ACTIVITY JaN 10 DEC 27 JaN 10 JaN 10 JaN 10 JaN 10 $24 $ 703.50 19.50 aCtiVitY DeSCriPtiON DrUG StOre - aNYWHere$ON a NeiGHBOUrHOOD JAN 10 $2,400 amOUNt ($) a NeiGHBOUrHOOD DrUG StOre - aNYWHere ON JaN 10 tHe KitCHeN StOre JaN 10 Groceries aCtiVitY DeSCriPtiON PREVIOUS STATEMENT HeatHer SmitH 4514 1234 5678 9012 BALANCE HEATHER SMITH – SMITH 4514 1234 9012 HEATHER – 4514 1234 5678 5678 9012 raYmOND SmitH – 4514 1234 5678 9013 DEC 27 PAYMENT - THANK YOU STATEMENT FROMJaNDEC 14, 2010 TO JAN 13, 2011 DEC 27 PAYMENT THANK YOU 10 tHe KitCHeN StOre $18 Purchase Security and Extended Warranty Insurance2 Congratulations! Your total annual CASH BACK credit is $120.00 RBC® Cash Back Purchase Quick Card Overview Security and protection. 4514 1234 5678 9013 10 PiZZa iSiNtereSt US - marKHam3.99% CaSHJaN aDVaNCe BOOKS FOr YOU JaN 11 tHe OVer a DOLLar StOre - HeartLaND CaSHJaN aDVaNCe iNtereSt 10 SUSHi 100 - miSSiSSJaNa5.90% CASH BACK CREDIT JaN 11 CiNePLeX 300 HD - VJaNHaN $300.00 $100.00 $300.00 $100.00 Congratulations! Your total annual IMPORTANT INFORMATION CASH BACK credit is $120.00 thank you for using the rBC Cash Back Card. BACKtoSUMMARY WeCASH are pleased credit your account with the Back you’ve earned last year. You can use it Previous$120.00 Cash Back Balance $120.00 to Welcome pay off this month’s expenses $0.00 Cash Back Bonus or buy yourself $0.00 $10.80 something 1% Cashspecial! Back $10.80 -$703.50 $0.00 $1.25 Cash Back Bonus $0.00 $12.05 $ 151.80 adjustments $1.25 CONTACT US IMPORTANT amOUNt ($) $ 48.30 New1-800-769-2512 CashINFORMATION Back Balance $12.05 Customer Service / lost & stolen IMPORTANT INFORMATION $ 703.50 CASH BACK SUMMARYCash Previous Cash Back Balance Welcome Cash Back Bonus 1% Cash Back Cash Back Bonus adjustments 1New OF Cash 2 Back Balance Collect outside North america (416) 974-7780 CONTACT $ 19.50 CASH BACKUS SUMMARY $ 703.50 PAYMENTS & INTEREST RATES minimum payment $5,000.00 Customer Service / lost & stolen 1-800-769-2512 -$120.00 Previous Cash $120.00 Payment due date JaN 27, 2010 Back Balance Collect outside North america (416) 974-7780 Credit limit $300,000.00 Welcome Cash Back Bonus $0.00 $250.00 available credit $0.00 1% Cash Back $10.80 -$703.50 Annual interest rates: $150.00 Cash Back19.50% Bonus $0.00 Purchases: $ Cash 151.80 advances (expires Jan 10/10): 1.99% & INTEREST RATES PAYMENTS adjustments $1.25 $355.00 Other rates (refer to interest rate Chart) $ 48.30 New Cash Back Balance $12.05 minimum payment $5,000.00 CALCULATING YOUR BALANCE $800.00 Payment due date JaN 27, 2010 Previous Statement Balance $13,451.31 CONTACT Payments & credits $5355.00 limit US $ $10.17 19.50 Credit $300,000.00 Purchases & debits $303,255.00 Cash advances $800.00 $20.04 Customer Service 1-800-769-2512 -$120.00 available credit / lost & stolen $0.00 interest $258.95 Fees $0.00 outside North america Collect (416) 974-7780 $10.17 $250.00 Annual interest rates: NEw BALANCE $312,410.26 Purchases: 19.50% $218.57 $150.00 Cash advances (expires Jan 10/10): 1.99% PAYMENTS & INTEREST RATES $355.00 Other rates (refer to interest rate Chart) $297,358.95 Every year, just when you need it, your total cash back mamma’S KitCHeN - tOrONtO SUBTOTAL OF MONTHLY ACTIVITY during the year are credited to your credits earned minimum payment $5,000.00 CaSH aDVaNCe $800.00 Payment due date YOUR BALANCE JaN 27, 2010 CALCULATING CaSH aDVaNCe iNtereSt RAYMOND – 4514 3.99% 1234 5678 9013 Credit limit $300,000.00 RBCSMITH Cash Back February$10.17 account statement. So you can Previous Statement Balance $13,451.31 CaSH iNtereSt 5.90% $20.04 PiZZaaDVaNCe iS US - marKHam $300.00 available credit $0.00 Payments & credits $5355.00 CaSH aDVaNCe iNtereSt 1.99% $10.17seasonal to StOre help pay off those expenses — or to buy tHe use OVer a it DOLLar - HeartLaND $100.00 Annual interest rates: Purchases & debits $303,255.00 Purchases: 19.50% Cash advances $800.00 PUrCHaSe 19.50% $218.57 SUSHi 100 -iNtereSt miSSiSSJaNa $300.00 Cash advances (expires Jan 10/10): $258.95 1.99% interest yourself something special! Other rates (refer to interest rate Chart) CiNePLeX 300 HD - VJaNHaN $100.00 Fees $0.00 SUBTOTAL OF MONTHLY ACTIVITY $297,358.95 CaSHJaN aDVaNCe iNtereSt 1.99% SHOeS ONLiNe - CaLGarY 10 SUNGLaSS teNt - SHerWaY aBCD SUPer eStOre - NaSHViLLe, teNNeSSee JaN 11 iNtereSt PUrCHaSe 19.50% eZY-Hair SUBTOTAL OF MONTHLY ACTIVITY $300.00 $100.00 $1,200.00 001 0018 4514090016363469 000000000000 0500000 3127652 rBC rOYaL BaNK CreDit CarD PaYmeNt CeNtre P.O. BOX 4016, StatiON “a” tOrONtO, ONtariO m5W 2e6 NEW BALANCE MINIMUM PAYMENT $312,410.26 $5,000.00 PAYMENT DUE DATE AMOUNT PAID JAN 27, 2010 RBC Cash Back 4514 0900 1636 3469 / 4514 0900 1636 3578 rBC0151010_370909_001-1 - 1 Payment options • • • Dr. HeatHer SmitH raYmOND SUNGLaSS teNt SmitH - SHerWaY 2020 maiN Street VaNCOUVer BC 3C21234 5678 9013 RAYMOND – -V5t 4514 aBCD SUPerSMITH eStOre NaSHViLLe, teNNeSSee • telephone banking 1-800-769-2511 Online banking www.rbcroyalbank.com rBC royal Bank atm rBC royal Bank Branch By mail $300.00 Detach and return with payment NEw BALANCE CALCULATING YOUR BALANCE Please do not send cash through the mail Please do not staple or damage this form $100.00 Previous Statement Balance $300.00 $1,200.00 • • $312,410.26 • $13,451.31 JaN 11 PiZZa iS US OF - marKHam SUBTOTAL MONTHLY ACTIVITY tHe OVer a DOLLar StOre - HeartLaND JaN 10 SUSHi 100 - miSSiSSJaNa $300.00 JaN 11 CiNePLeX 300 HD - VJaNHaN $100.00 JaN 10 001 0018 4514090016363469 000000000000 0500000 3127652 SUNGLaSS teNt - SHerWaY $300.00 JaN 11 aBCD SUPer eStOre - NaSHViLLe, teNNeSSee rBC rOYaL BaNK CreDit CarD PaYmeNt CeNtre SUBTOTAL OF MONTHLY P.O. BOX 4016, StatiON “a” tOrONtO, ONtariO m5W 2e6 NEW BALANCE ACTIVITY$312,410.26 Payments & credits Purchases & debits Cash advances interest Fees $100.00 $100.00 $5355.00 $303,255.00 $800.00 $258.95 $0.00 NEw BALANCE MINIMUM PAYMENT PAYMENT DUE DATE $1,200.00 $5,000.00 $312,410.26 AMOUNT PAID JAN 27, 2010 RBC Cash Back 4514 0900 1636 3469 / 4514 0900 1636 3578 001 0018 4514090016363469 000000000000 0500000 3127652 Payment options rBC0151010_370909_001-1 - 1 Cable and Phone $1,200 $12 rBC rOYaL BaNK CreDit CarD PaYmeNt CeNtre BOX 4016, StatiON Dr. P.O. HeatHer SmitH“a” tOrONtO, ONtariO raYmOND SmitHm5W 2e6 MINIMUM PAYMENT • $312,410.26 $5,000.00 • • 2020 maiN Street VaNCOUVer BC V5t 3C2 rBC0151010_370909_001-1 - 1 Total Annual Cash Back Credits — $106 Dr. HeatHer SmitH raYmOND SmitH 2020 maiN Street VaNCOUVer BC V5t 3C2 • NEW BALANCE • telephone banking 1-800-769-2511 Online banking www.rbcroyalbank.com PAYMENT DUE DATE AMOUNT PAID rBCJAN royal Bank atm 27, 2010 rBC royal Bank Branch By mail Detach andBack return with payment RBC Cash • Please do not send cash through the mail 4514 0900 1636 3469 / 4514this 0900 • Please do not staple or damage form1636 3578 Payment options • • • • • telephone banking 1-800-769-2511 Online banking www.rbcroyalbank.com rBC royal Bank atm rBC royal Bank Branch By mail Detach and return with payment • • Please do not send cash through the mail Please do not staple or damage this form Purchases made with your RBC Cash Back card are automatically protected against loss, theft or damage for up to 90 days from the date of purchase. The coverage also doubles the manufacturer’s original Canadian warranty for up to one extra year. Zero Liability Protection against unauthorized use of your card — in person or online — is absolutely essential. Zero Liability protects you from fraudulent charges, provided you have taken reasonable precautions to protect your PIN and your card, as set out in your RBC Royal Bank Credit Card Agreement. Chip & PIN security The state-of-the-art chip & PIN technology embedded in your RBC Cash Back Visa card helps protect you against counterfeiting and fraud and makes an already safe payment system even more secure. Visa payWave: speed, convenience and security made easy No more looking for exact change and no more pockets full of coins. With Visa payWave’s new “contactless” feature included on your RBC Cash Back card for no added fee, you have a fast, convenient and very secure way to pay for small everyday purchases. For more information, please refer to the information sent with your card, or visit rbcroyalbank.com/cards/visapaywave The RBC Visa Cash Back card. Simply smarter than cash. Thank you for choosing the RBC Visa Cash Back card. It combines the convenience, protection and unsurpassed acceptance of a credit card with the added benefit of 1% cash back. From groceries to gas to gifts and more, whenever you pay for your purchases with the Cash Back card, you earn a 1% cash back credit!1 Making the most of your RBC Cash Back card. Getting cash back couldn’t be easier. Every time you use your Cash Back card, you earn 1% of the amount you spend. With no points or tiers to monitor, you won’t have to keep track of your cash back credit. It accumulates automatically. And if you do want to see the current status of your cash back credit, you’ll find it each month on your Cash Back card statement. Many people use credit cards to pay for big ticket items, restaurant meals and vacations. But if you use your Cash Back card every day — for all kinds of purchases — you can earn cash back on practically all your shopping. As you can see, over the course of the year, it could really add up… Annual Spend† thank you for using the rBC Cash Back Card. We are pleased to credit your account with the Cash Back you’ve earned last year. You can use it pay off this month’s expenses or buy yourself Congratulations! Yourto total annual CASH BACK credit is $120.00 something special! HeatHer SmitH 4514 1234 5678 9012 raYmOND SmitH – 4514 1234 5678 9013 STATEMENT FROM DEC 14, 2010 TO JAN 13, 2011 Cash Back Credit thank you for using the rBC Cash Back Card. 1 OF 2 We are pleased to credit your account with the Cash Back you’ve earned last year. You can use it to pay off this month’s expenses or buy yourself RBC® Cash Back HeatHer SmitH 4514 1234 5678 9012 raYmOND SmitH – 4514 1234 5678 9013 aCtiVitY DeSCriPtiON STATEMENT FROM DEC 14, 2010 TO JAN 13, 2011 Date amOUNt something($) special! 1 OF 2 Cash Back Credit Insurance Coverages 1% on all purchases made with your card1 n n RBC® Cash Back STATEMENT BALANCE PREVIOUS Date Transportation $1,800 JaN 10 Date JaN 10 Purchase Security insurance2 Extended Warranty insurance2 n Retail $4,000 $40 DON’T FORGET! Important steps for new cardholders: Coffee $800 $8 1. Activate your card. 2. View your Benefits Guide online at rbc.com/cashbackinfo If you have any questions about your card, please call us at 1-800 ROYAL® 1-2 (1-800-769-2512). Entertainment $400 JaN 10 $4 JaN 10 JaN 10 JaN JaN 10 10 JaN JaN 10 11 JaN JaN 10 10 JaN 11 JaN 10 JaN 11 JaN 10 CASH BACK CREDIT -$120.00 JaN 10 SHOeS ONLiNe - CaLGarY $250.00 CaSH aDVaNCe RAYMOND SMITH – rBC0151010_370909_001-1 - 1 JaN 10 10 JaN JaN 10 10 JaN JAN 10 $150.00 $355.00 $800.00 $10.17 $20.04 $10.17 $218.57 $297,358.95 a NeiGHBOUrHOOD DrUG StOre - aNYWHere ON Hri - 00 - 2 - 2 - V - 2 - D JaN 10 10 JaN JaN 10 10 JAN Hri - 00 - 2 - 2 - V - 2 - D Hri - 00 - 2 - 2 - V - 2 - D n Zero Liability Chip & PIN security payWave rBC0151010_370909_001-1 - 1 rBC0151010_370909_001-1 - 1 n $ 151.80 $ 48.30 BOOKS FOr YOU JaN FOr 10 eZY-Hair BOOKS YOU PREVIOUS STATEMENT BALANCE JaN 10 mamma’S KitCHeN - tOrONtO JaN 10 Additional Benefits -$703.50 JaN 10 CASHJaN BACK CREDIT 10 CaSH aDVaNCe HEATHER – 4514iNtereSt 12343.99% 5678 9012 JaN 10 SMITH CaSH aDVaNCe SHOeSJaNONLiNe - CaLGarY 10 CaSH aDVaNCe iNtereSt 5.90% PAYMENT - THANK YOU JaN 10 eZY-Hair CaSH aDVaNCe iNtereSt 1.99% JaN 10 PUrCHaSe iNtereSt 19.50% tHe KitCHeN StOre mamma’S KitCHeN tOrONtO SUBTOTAL OF -MONTHLY ACTIVITY JaN 10 DEC 27 JaN 10 JaN 10 JaN 10 JaN 10 $24 $ 703.50 19.50 aCtiVitY DeSCriPtiON DrUG StOre - aNYWHere$ON a NeiGHBOUrHOOD JAN 10 $2,400 amOUNt ($) a NeiGHBOUrHOOD DrUG StOre - aNYWHere ON JaN 10 tHe KitCHeN StOre JaN 10 Groceries aCtiVitY DeSCriPtiON PREVIOUS STATEMENT HeatHer SmitH 4514 1234 5678 9012 BALANCE HEATHER SMITH – SMITH 4514 1234 9012 HEATHER – 4514 1234 5678 5678 9012 raYmOND SmitH – 4514 1234 5678 9013 DEC 27 PAYMENT - THANK YOU STATEMENT FROMJaNDEC 14, 2010 TO JAN 13, 2011 DEC 27 PAYMENT THANK YOU 10 tHe KitCHeN StOre $18 Purchase Security and Extended Warranty Insurance2 Congratulations! Your total annual CASH BACK credit is $120.00 RBC® Cash Back Purchase Quick Card Overview Security and protection. 4514 1234 5678 9013 10 PiZZa iSiNtereSt US - marKHam3.99% CaSHJaN aDVaNCe BOOKS FOr YOU JaN 11 tHe OVer a DOLLar StOre - HeartLaND CaSHJaN aDVaNCe iNtereSt 10 SUSHi 100 - miSSiSSJaNa5.90% CASH BACK CREDIT JaN 11 CiNePLeX 300 HD - VJaNHaN $300.00 $100.00 $300.00 $100.00 Congratulations! Your total annual IMPORTANT INFORMATION CASH BACK credit is $120.00 thank you for using the rBC Cash Back Card. BACKtoSUMMARY WeCASH are pleased credit your account with the Back you’ve earned last year. You can use it Previous$120.00 Cash Back Balance $120.00 to Welcome pay off this month’s expenses $0.00 Cash Back Bonus or buy yourself $0.00 $10.80 something 1% Cashspecial! Back $10.80 -$703.50 $0.00 $1.25 Cash Back Bonus $0.00 $12.05 $ 151.80 adjustments $1.25 CONTACT US IMPORTANT amOUNt ($) $ 48.30 New1-800-769-2512 CashINFORMATION Back Balance $12.05 Customer Service / lost & stolen IMPORTANT INFORMATION $ 703.50 CASH BACK SUMMARYCash Previous Cash Back Balance Welcome Cash Back Bonus 1% Cash Back Cash Back Bonus adjustments 1New OF Cash 2 Back Balance Collect outside North america (416) 974-7780 CONTACT $ 19.50 CASH BACKUS SUMMARY $ 703.50 PAYMENTS & INTEREST RATES minimum payment $5,000.00 Customer Service / lost & stolen 1-800-769-2512 -$120.00 Previous Cash $120.00 Payment due date JaN 27, 2010 Back Balance Collect outside North america (416) 974-7780 Credit limit $300,000.00 Welcome Cash Back Bonus $0.00 $250.00 available credit $0.00 1% Cash Back $10.80 -$703.50 Annual interest rates: $150.00 Cash Back19.50% Bonus $0.00 Purchases: $ Cash 151.80 advances (expires Jan 10/10): 1.99% & INTEREST RATES PAYMENTS adjustments $1.25 $355.00 Other rates (refer to interest rate Chart) $ 48.30 New Cash Back Balance $12.05 minimum payment $5,000.00 CALCULATING YOUR BALANCE $800.00 Payment due date JaN 27, 2010 Previous Statement Balance $13,451.31 CONTACT Payments & credits $5355.00 limit US $ $10.17 19.50 Credit $300,000.00 Purchases & debits $303,255.00 Cash advances $800.00 $20.04 Customer Service 1-800-769-2512 -$120.00 available credit / lost & stolen $0.00 interest $258.95 Fees $0.00 outside North america Collect (416) 974-7780 $10.17 $250.00 Annual interest rates: NEw BALANCE $312,410.26 Purchases: 19.50% $218.57 $150.00 Cash advances (expires Jan 10/10): 1.99% PAYMENTS & INTEREST RATES $355.00 Other rates (refer to interest rate Chart) $297,358.95 Every year, just when you need it, your total cash back mamma’S KitCHeN - tOrONtO SUBTOTAL OF MONTHLY ACTIVITY during the year are credited to your credits earned minimum payment $5,000.00 CaSH aDVaNCe $800.00 Payment due date YOUR BALANCE JaN 27, 2010 CALCULATING CaSH aDVaNCe iNtereSt RAYMOND – 4514 3.99% 1234 5678 9013 Credit limit $300,000.00 RBCSMITH Cash Back February$10.17 account statement. So you can Previous Statement Balance $13,451.31 CaSH iNtereSt 5.90% $20.04 PiZZaaDVaNCe iS US - marKHam $300.00 available credit $0.00 Payments & credits $5355.00 CaSH aDVaNCe iNtereSt 1.99% $10.17seasonal to StOre help pay off those expenses — or to buy tHe use OVer a it DOLLar - HeartLaND $100.00 Annual interest rates: Purchases & debits $303,255.00 Purchases: 19.50% Cash advances $800.00 PUrCHaSe 19.50% $218.57 SUSHi 100 -iNtereSt miSSiSSJaNa $300.00 Cash advances (expires Jan 10/10): $258.95 1.99% interest yourself something special! Other rates (refer to interest rate Chart) CiNePLeX 300 HD - VJaNHaN $100.00 Fees $0.00 SUBTOTAL OF MONTHLY ACTIVITY $297,358.95 CaSHJaN aDVaNCe iNtereSt 1.99% SHOeS ONLiNe - CaLGarY 10 SUNGLaSS teNt - SHerWaY aBCD SUPer eStOre - NaSHViLLe, teNNeSSee JaN 11 iNtereSt PUrCHaSe 19.50% eZY-Hair SUBTOTAL OF MONTHLY ACTIVITY $300.00 $100.00 $1,200.00 001 0018 4514090016363469 000000000000 0500000 3127652 rBC rOYaL BaNK CreDit CarD PaYmeNt CeNtre P.O. BOX 4016, StatiON “a” tOrONtO, ONtariO m5W 2e6 NEW BALANCE MINIMUM PAYMENT $312,410.26 $5,000.00 PAYMENT DUE DATE AMOUNT PAID JAN 27, 2010 RBC Cash Back 4514 0900 1636 3469 / 4514 0900 1636 3578 rBC0151010_370909_001-1 - 1 Payment options • • • Dr. HeatHer SmitH raYmOND SUNGLaSS teNt SmitH - SHerWaY 2020 maiN Street VaNCOUVer BC 3C21234 5678 9013 RAYMOND – -V5t 4514 aBCD SUPerSMITH eStOre NaSHViLLe, teNNeSSee • telephone banking 1-800-769-2511 Online banking www.rbcroyalbank.com rBC royal Bank atm rBC royal Bank Branch By mail $300.00 Detach and return with payment NEw BALANCE CALCULATING YOUR BALANCE Please do not send cash through the mail Please do not staple or damage this form $100.00 Previous Statement Balance $300.00 $1,200.00 • • $312,410.26 • $13,451.31 JaN 11 PiZZa iS US OF - marKHam SUBTOTAL MONTHLY ACTIVITY tHe OVer a DOLLar StOre - HeartLaND JaN 10 SUSHi 100 - miSSiSSJaNa $300.00 JaN 11 CiNePLeX 300 HD - VJaNHaN $100.00 JaN 10 001 0018 4514090016363469 000000000000 0500000 3127652 SUNGLaSS teNt - SHerWaY $300.00 JaN 11 aBCD SUPer eStOre - NaSHViLLe, teNNeSSee rBC rOYaL BaNK CreDit CarD PaYmeNt CeNtre SUBTOTAL OF MONTHLY P.O. BOX 4016, StatiON “a” tOrONtO, ONtariO m5W 2e6 NEW BALANCE ACTIVITY$312,410.26 Payments & credits Purchases & debits Cash advances interest Fees $100.00 $100.00 $5355.00 $303,255.00 $800.00 $258.95 $0.00 NEw BALANCE MINIMUM PAYMENT PAYMENT DUE DATE $1,200.00 $5,000.00 $312,410.26 AMOUNT PAID JAN 27, 2010 RBC Cash Back 4514 0900 1636 3469 / 4514 0900 1636 3578 001 0018 4514090016363469 000000000000 0500000 3127652 Payment options rBC0151010_370909_001-1 - 1 Cable and Phone $1,200 $12 rBC rOYaL BaNK CreDit CarD PaYmeNt CeNtre BOX 4016, StatiON Dr. P.O. HeatHer SmitH“a” tOrONtO, ONtariO raYmOND SmitHm5W 2e6 MINIMUM PAYMENT • $312,410.26 $5,000.00 • • 2020 maiN Street VaNCOUVer BC V5t 3C2 rBC0151010_370909_001-1 - 1 Total Annual Cash Back Credits — $106 Dr. HeatHer SmitH raYmOND SmitH 2020 maiN Street VaNCOUVer BC V5t 3C2 • NEW BALANCE • telephone banking 1-800-769-2511 Online banking www.rbcroyalbank.com PAYMENT DUE DATE AMOUNT PAID rBCJAN royal Bank atm 27, 2010 rBC royal Bank Branch By mail Detach andBack return with payment RBC Cash • Please do not send cash through the mail 4514 0900 1636 3469 / 4514this 0900 • Please do not staple or damage form1636 3578 Payment options • • • • • telephone banking 1-800-769-2511 Online banking www.rbcroyalbank.com rBC royal Bank atm rBC royal Bank Branch By mail Detach and return with payment • • Please do not send cash through the mail Please do not staple or damage this form Purchases made with your RBC Cash Back card are automatically protected against loss, theft or damage for up to 90 days from the date of purchase. The coverage also doubles the manufacturer’s original Canadian warranty for up to one extra year. Zero Liability Protection against unauthorized use of your card — in person or online — is absolutely essential. Zero Liability protects you from fraudulent charges, provided you have taken reasonable precautions to protect your PIN and your card, as set out in your RBC Royal Bank Credit Card Agreement. Chip & PIN security The state-of-the-art chip & PIN technology embedded in your RBC Cash Back Visa card helps protect you against counterfeiting and fraud and makes an already safe payment system even more secure. Visa payWave: speed, convenience and security made easy No more looking for exact change and no more pockets full of coins. With Visa payWave’s new “contactless” feature included on your RBC Cash Back card for no added fee, you have a fast, convenient and very secure way to pay for small everyday purchases. For more information, please refer to the information sent with your card, or visit rbcroyalbank.com/cards/visapaywave The RBC Visa Cash Back card. Simply smarter than cash. Thank you for choosing the RBC Visa Cash Back card. It combines the convenience, protection and unsurpassed acceptance of a credit card with the added benefit of 1% cash back. From groceries to gas to gifts and more, whenever you pay for your purchases with the Cash Back card, you earn a 1% cash back credit!1 Making the most of your RBC Cash Back card. Getting cash back couldn’t be easier. Every time you use your Cash Back card, you earn 1% of the amount you spend. With no points or tiers to monitor, you won’t have to keep track of your cash back credit. It accumulates automatically. And if you do want to see the current status of your cash back credit, you’ll find it each month on your Cash Back card statement. Many people use credit cards to pay for big ticket items, restaurant meals and vacations. But if you use your Cash Back card every day — for all kinds of purchases — you can earn cash back on practically all your shopping. As you can see, over the course of the year, it could really add up… Annual Spend† thank you for using the rBC Cash Back Card. We are pleased to credit your account with the Cash Back you’ve earned last year. You can use it pay off this month’s expenses or buy yourself Congratulations! Yourto total annual CASH BACK credit is $120.00 something special! HeatHer SmitH 4514 1234 5678 9012 raYmOND SmitH – 4514 1234 5678 9013 STATEMENT FROM DEC 14, 2010 TO JAN 13, 2011 Cash Back Credit thank you for using the rBC Cash Back Card. 1 OF 2 We are pleased to credit your account with the Cash Back you’ve earned last year. You can use it to pay off this month’s expenses or buy yourself RBC® Cash Back HeatHer SmitH 4514 1234 5678 9012 raYmOND SmitH – 4514 1234 5678 9013 aCtiVitY DeSCriPtiON STATEMENT FROM DEC 14, 2010 TO JAN 13, 2011 Date amOUNt something($) special! 1 OF 2 Cash Back Credit Insurance Coverages 1% on all purchases made with your card1 n n RBC® Cash Back STATEMENT BALANCE PREVIOUS Date Transportation $1,800 JaN 10 Date JaN 10 Purchase Security insurance2 Extended Warranty insurance2 n Retail $4,000 $40 DON’T FORGET! Important steps for new cardholders: Coffee $800 $8 1. Activate your card. 2. View your Benefits Guide online at rbc.com/cashbackinfo If you have any questions about your card, please call us at 1-800 ROYAL® 1-2 (1-800-769-2512). Entertainment $400 JaN 10 $4 JaN 10 JaN 10 JaN JaN 10 10 JaN JaN 10 11 JaN JaN 10 10 JaN 11 JaN 10 JaN 11 JaN 10 CASH BACK CREDIT -$120.00 JaN 10 SHOeS ONLiNe - CaLGarY $250.00 CaSH aDVaNCe RAYMOND SMITH – rBC0151010_370909_001-1 - 1 JaN 10 10 JaN JaN 10 10 JaN JAN 10 $150.00 $355.00 $800.00 $10.17 $20.04 $10.17 $218.57 $297,358.95 a NeiGHBOUrHOOD DrUG StOre - aNYWHere ON Hri - 00 - 2 - 2 - V - 2 - D JaN 10 10 JaN JaN 10 10 JAN Hri - 00 - 2 - 2 - V - 2 - D Hri - 00 - 2 - 2 - V - 2 - D n Zero Liability Chip & PIN security payWave rBC0151010_370909_001-1 - 1 rBC0151010_370909_001-1 - 1 n $ 151.80 $ 48.30 BOOKS FOr YOU JaN FOr 10 eZY-Hair BOOKS YOU PREVIOUS STATEMENT BALANCE JaN 10 mamma’S KitCHeN - tOrONtO JaN 10 Additional Benefits -$703.50 JaN 10 CASHJaN BACK CREDIT 10 CaSH aDVaNCe HEATHER – 4514iNtereSt 12343.99% 5678 9012 JaN 10 SMITH CaSH aDVaNCe SHOeSJaNONLiNe - CaLGarY 10 CaSH aDVaNCe iNtereSt 5.90% PAYMENT - THANK YOU JaN 10 eZY-Hair CaSH aDVaNCe iNtereSt 1.99% JaN 10 PUrCHaSe iNtereSt 19.50% tHe KitCHeN StOre mamma’S KitCHeN tOrONtO SUBTOTAL OF -MONTHLY ACTIVITY JaN 10 DEC 27 JaN 10 JaN 10 JaN 10 JaN 10 $24 $ 703.50 19.50 aCtiVitY DeSCriPtiON DrUG StOre - aNYWHere$ON a NeiGHBOUrHOOD JAN 10 $2,400 amOUNt ($) a NeiGHBOUrHOOD DrUG StOre - aNYWHere ON JaN 10 tHe KitCHeN StOre JaN 10 Groceries aCtiVitY DeSCriPtiON PREVIOUS STATEMENT HeatHer SmitH 4514 1234 5678 9012 BALANCE HEATHER SMITH – SMITH 4514 1234 9012 HEATHER – 4514 1234 5678 5678 9012 raYmOND SmitH – 4514 1234 5678 9013 DEC 27 PAYMENT - THANK YOU STATEMENT FROMJaNDEC 14, 2010 TO JAN 13, 2011 DEC 27 PAYMENT THANK YOU 10 tHe KitCHeN StOre $18 Purchase Security and Extended Warranty Insurance2 Congratulations! Your total annual CASH BACK credit is $120.00 RBC® Cash Back Purchase Quick Card Overview Security and protection. 4514 1234 5678 9013 10 PiZZa iSiNtereSt US - marKHam3.99% CaSHJaN aDVaNCe BOOKS FOr YOU JaN 11 tHe OVer a DOLLar StOre - HeartLaND CaSHJaN aDVaNCe iNtereSt 10 SUSHi 100 - miSSiSSJaNa5.90% CASH BACK CREDIT JaN 11 CiNePLeX 300 HD - VJaNHaN $300.00 $100.00 $300.00 $100.00 Congratulations! Your total annual IMPORTANT INFORMATION CASH BACK credit is $120.00 thank you for using the rBC Cash Back Card. BACKtoSUMMARY WeCASH are pleased credit your account with the Back you’ve earned last year. You can use it Previous$120.00 Cash Back Balance $120.00 to Welcome pay off this month’s expenses $0.00 Cash Back Bonus or buy yourself $0.00 $10.80 something 1% Cashspecial! Back $10.80 -$703.50 $0.00 $1.25 Cash Back Bonus $0.00 $12.05 $ 151.80 adjustments $1.25 CONTACT US IMPORTANT amOUNt ($) $ 48.30 New1-800-769-2512 CashINFORMATION Back Balance $12.05 Customer Service / lost & stolen IMPORTANT INFORMATION $ 703.50 CASH BACK SUMMARYCash Previous Cash Back Balance Welcome Cash Back Bonus 1% Cash Back Cash Back Bonus adjustments 1New OF Cash 2 Back Balance Collect outside North america (416) 974-7780 CONTACT $ 19.50 CASH BACKUS SUMMARY $ 703.50 PAYMENTS & INTEREST RATES minimum payment $5,000.00 Customer Service / lost & stolen 1-800-769-2512 -$120.00 Previous Cash $120.00 Payment due date JaN 27, 2010 Back Balance Collect outside North america (416) 974-7780 Credit limit $300,000.00 Welcome Cash Back Bonus $0.00 $250.00 available credit $0.00 1% Cash Back $10.80 -$703.50 Annual interest rates: $150.00 Cash Back19.50% Bonus $0.00 Purchases: $ Cash 151.80 advances (expires Jan 10/10): 1.99% & INTEREST RATES PAYMENTS adjustments $1.25 $355.00 Other rates (refer to interest rate Chart) $ 48.30 New Cash Back Balance $12.05 minimum payment $5,000.00 CALCULATING YOUR BALANCE $800.00 Payment due date JaN 27, 2010 Previous Statement Balance $13,451.31 CONTACT Payments & credits $5355.00 limit US $ $10.17 19.50 Credit $300,000.00 Purchases & debits $303,255.00 Cash advances $800.00 $20.04 Customer Service 1-800-769-2512 -$120.00 available credit / lost & stolen $0.00 interest $258.95 Fees $0.00 outside North america Collect (416) 974-7780 $10.17 $250.00 Annual interest rates: NEw BALANCE $312,410.26 Purchases: 19.50% $218.57 $150.00 Cash advances (expires Jan 10/10): 1.99% PAYMENTS & INTEREST RATES $355.00 Other rates (refer to interest rate Chart) $297,358.95 Every year, just when you need it, your total cash back mamma’S KitCHeN - tOrONtO SUBTOTAL OF MONTHLY ACTIVITY during the year are credited to your credits earned minimum payment $5,000.00 CaSH aDVaNCe $800.00 Payment due date YOUR BALANCE JaN 27, 2010 CALCULATING CaSH aDVaNCe iNtereSt RAYMOND – 4514 3.99% 1234 5678 9013 Credit limit $300,000.00 RBCSMITH Cash Back February$10.17 account statement. So you can Previous Statement Balance $13,451.31 CaSH iNtereSt 5.90% $20.04 PiZZaaDVaNCe iS US - marKHam $300.00 available credit $0.00 Payments & credits $5355.00 CaSH aDVaNCe iNtereSt 1.99% $10.17seasonal to StOre help pay off those expenses — or to buy tHe use OVer a it DOLLar - HeartLaND $100.00 Annual interest rates: Purchases & debits $303,255.00 Purchases: 19.50% Cash advances $800.00 PUrCHaSe 19.50% $218.57 SUSHi 100 -iNtereSt miSSiSSJaNa $300.00 Cash advances (expires Jan 10/10): $258.95 1.99% interest yourself something special! Other rates (refer to interest rate Chart) CiNePLeX 300 HD - VJaNHaN $100.00 Fees $0.00 SUBTOTAL OF MONTHLY ACTIVITY $297,358.95 CaSHJaN aDVaNCe iNtereSt 1.99% SHOeS ONLiNe - CaLGarY 10 SUNGLaSS teNt - SHerWaY aBCD SUPer eStOre - NaSHViLLe, teNNeSSee JaN 11 iNtereSt PUrCHaSe 19.50% eZY-Hair SUBTOTAL OF MONTHLY ACTIVITY $300.00 $100.00 $1,200.00 001 0018 4514090016363469 000000000000 0500000 3127652 rBC rOYaL BaNK CreDit CarD PaYmeNt CeNtre P.O. BOX 4016, StatiON “a” tOrONtO, ONtariO m5W 2e6 NEW BALANCE MINIMUM PAYMENT $312,410.26 $5,000.00 PAYMENT DUE DATE AMOUNT PAID JAN 27, 2010 RBC Cash Back 4514 0900 1636 3469 / 4514 0900 1636 3578 rBC0151010_370909_001-1 - 1 Payment options • • • Dr. HeatHer SmitH raYmOND SUNGLaSS teNt SmitH - SHerWaY 2020 maiN Street VaNCOUVer BC 3C21234 5678 9013 RAYMOND – -V5t 4514 aBCD SUPerSMITH eStOre NaSHViLLe, teNNeSSee • telephone banking 1-800-769-2511 Online banking www.rbcroyalbank.com rBC royal Bank atm rBC royal Bank Branch By mail $300.00 Detach and return with payment NEw BALANCE CALCULATING YOUR BALANCE Please do not send cash through the mail Please do not staple or damage this form $100.00 Previous Statement Balance $300.00 $1,200.00 • • $312,410.26 • $13,451.31 JaN 11 PiZZa iS US OF - marKHam SUBTOTAL MONTHLY ACTIVITY tHe OVer a DOLLar StOre - HeartLaND JaN 10 SUSHi 100 - miSSiSSJaNa $300.00 JaN 11 CiNePLeX 300 HD - VJaNHaN $100.00 JaN 10 001 0018 4514090016363469 000000000000 0500000 3127652 SUNGLaSS teNt - SHerWaY $300.00 JaN 11 aBCD SUPer eStOre - NaSHViLLe, teNNeSSee rBC rOYaL BaNK CreDit CarD PaYmeNt CeNtre SUBTOTAL OF MONTHLY P.O. BOX 4016, StatiON “a” tOrONtO, ONtariO m5W 2e6 NEW BALANCE ACTIVITY$312,410.26 Payments & credits Purchases & debits Cash advances interest Fees $100.00 $100.00 $5355.00 $303,255.00 $800.00 $258.95 $0.00 NEw BALANCE MINIMUM PAYMENT PAYMENT DUE DATE $1,200.00 $5,000.00 $312,410.26 AMOUNT PAID JAN 27, 2010 RBC Cash Back 4514 0900 1636 3469 / 4514 0900 1636 3578 001 0018 4514090016363469 000000000000 0500000 3127652 Payment options rBC0151010_370909_001-1 - 1 Cable and Phone $1,200 $12 rBC rOYaL BaNK CreDit CarD PaYmeNt CeNtre BOX 4016, StatiON Dr. P.O. HeatHer SmitH“a” tOrONtO, ONtariO raYmOND SmitHm5W 2e6 MINIMUM PAYMENT • $312,410.26 $5,000.00 • • 2020 maiN Street VaNCOUVer BC V5t 3C2 rBC0151010_370909_001-1 - 1 Total Annual Cash Back Credits — $106 Dr. HeatHer SmitH raYmOND SmitH 2020 maiN Street VaNCOUVer BC V5t 3C2 • NEW BALANCE • telephone banking 1-800-769-2511 Online banking www.rbcroyalbank.com PAYMENT DUE DATE AMOUNT PAID rBCJAN royal Bank atm 27, 2010 rBC royal Bank Branch By mail Detach andBack return with payment RBC Cash • Please do not send cash through the mail 4514 0900 1636 3469 / 4514this 0900 • Please do not staple or damage form1636 3578 Payment options • • • • • telephone banking 1-800-769-2511 Online banking www.rbcroyalbank.com rBC royal Bank atm rBC royal Bank Branch By mail Detach and return with payment • • Please do not send cash through the mail Please do not staple or damage this form Purchases made with your RBC Cash Back card are automatically protected against loss, theft or damage for up to 90 days from the date of purchase. The coverage also doubles the manufacturer’s original Canadian warranty for up to one extra year. Zero Liability Protection against unauthorized use of your card — in person or online — is absolutely essential. Zero Liability protects you from fraudulent charges, provided you have taken reasonable precautions to protect your PIN and your card, as set out in your RBC Royal Bank Credit Card Agreement. Chip & PIN security The state-of-the-art chip & PIN technology embedded in your RBC Cash Back Visa card helps protect you against counterfeiting and fraud and makes an already safe payment system even more secure. Visa payWave: speed, convenience and security made easy No more looking for exact change and no more pockets full of coins. With Visa payWave’s new “contactless” feature included on your RBC Cash Back card for no added fee, you have a fast, convenient and very secure way to pay for small everyday purchases. For more information, please refer to the information sent with your card, or visit rbcroyalbank.com/cards/visapaywave Flexible options for additional cardholders. Add a co-applicant* or authorized user to your account and you can take advantage of the following benefits: n Earn rewards faster by consolidating all your spending in one account n All cardholders protected by the same insurance coverages n All transactions on one monthly statement, sorted by card number You set the spending limits When you add authorized users to your account, you can assign a pre-set credit limit to each user. It’s a convenient way to give older children, or caregivers, limited access to funds in case of an emergency. And, if you add a co-applicant, they will enjoy full access to the credit limit and all purchasing privileges that come with the card. Call us at 1-800-769-2512 or visit your nearest RBC Royal Bank branch to add a co-applicant or authorized user today. Enjoy all the advantages of your credit card n n n n n n n n Worldwide acceptance Access to cash advances3 Credit card cheques3 Commission-free travellers cheques Time-saving autopayment service RBC Royal Bank Online Banking eStatements Emergency card replacement For a complete description of all your card benefits, please visit us online at rbc.com/cashbackinfo CustomSwitch® makes it easy to transfer pre-authorized payments. Now earn cash back on your pre-authorized payments1 — simply use the RBC cards’ CustomSwitch service to transfer existing pre-authorized payments or add new ones. n nline: visit rbc.com/cardscustomswitch O and complete the CustomSwitch Request Form n Telephone: 1-866-299-5926 (Monday to Friday, 8:00 a.m. to 8:00 p.m. local time) Before you call, please be sure you have the following pre-authorized payment information on hand: name of merchant, amount and frequency of payments and Important information. RBC Royal Bank Customer Service card inquiries and information In Canada/U.S.: 1-800 ROYAL 1-2 (1-800-769-2512) Outside Canada/U.S. call collect: 416-974-7780 BENEFITS GUIDE RBC® Visa‡ Cash Back card Lost or stolen cards, 24 hours/7 days: In Canada/U.S.: 1-800 ROYAL 1-2 (1-800-769-2512) International: ( Access code) 800 ROYAL 5-2-3 (Access code) (800-769-25523) Collect: 514-392-9167 If you prefer not to have telephone access to your account information, please call 1-800 ROYAL 1-2 (1-800-769-2512) to disable this service. merchant account number. Your RBC Cash Back card must be activated before you transfer or add new pre-authorized payments. If your new card is replacing your current card, your existing pre-authorized payments must be updated to avoid any interruptions. ® / ™ Trademark(s) of Royal Bank of Canada. RBC and Royal Bank are registered trademarks of Royal Bank of Canada. ‡ All other trademarks are the property of their respective owner(s). † Illustrations only. * Co-applicant is fully responsible with you for all amounts owing on the account, including transactions made by authorized users, if any. 1 You will earn $1.00 back for every $100.00 (1% Cash Back Credit) in Net Purchases you make (including pre-authorized bill payments), up to a maximum Cash Back Credit of $250 per Annual Period, when you use your RBC Visa Cash Back card to pay. Cash Back Credits earned during the year will automatically be credited to your January Account balance and appear on your February monthly statement. Cash Back Credits are not earned on cash advances (including RBC Royal Bank credit card cheques, balance transfers, cash-like transactions and bill payments that are not pre-authorized charges that you set up with a merchant), interest charges or fees, and credits for returns and adjustments will reduce or cancel the Cash Back Credits earned by the amounts originally charged. For complete details, please refer to the RBC Cash Back Program Terms and Conditions at www.rbc.com/cashback. 2 Coverage underwritten by RBC General Insurance Company in the Province of Quebec and by RBC Insurance Company of Canada in the rest of Canada. All insurance is subject to limitations and conditions. You will receive a Certificate of Insurance with complete details regarding the insurance coverage on your RBC Visa Cash Back card. 3 Cash advances, including cash withdrawals from an ATM and credit card cheques, can be made up to your available credit and daily limits. There is no interest-free period for cash advances, which means that interest is charged from the day the cash advance is made until we receive your payment for the total amount you owe. Cash advance fees may apply depending on the type of cash advance. Please refer to your RBC Royal Bank Credit Card Agreement for more details. Assured Assistance Inc. For assistance with the travel insurance coverages listed in this guide: In Canada/U.S.: 1-800-533-2778 Outside Canada/U.S. call collect: 905-816-2581 TDD/TTY: 1-800 ROYAL 1-8 (1-800-769-2518) VPS91510 17912 (04/2015) The smart way to pay Flexible options for additional cardholders. Add a co-applicant* or authorized user to your account and you can take advantage of the following benefits: n Earn rewards faster by consolidating all your spending in one account n All cardholders protected by the same insurance coverages n All transactions on one monthly statement, sorted by card number You set the spending limits When you add authorized users to your account, you can assign a pre-set credit limit to each user. It’s a convenient way to give older children, or caregivers, limited access to funds in case of an emergency. And, if you add a co-applicant, they will enjoy full access to the credit limit and all purchasing privileges that come with the card. Call us at 1-800-769-2512 or visit your nearest RBC Royal Bank branch to add a co-applicant or authorized user today. Enjoy all the advantages of your credit card n n n n n n n n Worldwide acceptance Access to cash advances3 Credit card cheques3 Commission-free travellers cheques Time-saving autopayment service RBC Royal Bank Online Banking eStatements Emergency card replacement For a complete description of all your card benefits, please visit us online at rbc.com/cashbackinfo CustomSwitch® makes it easy to transfer pre-authorized payments. Now earn cash back on your pre-authorized payments1 — simply use the RBC cards’ CustomSwitch service to transfer existing pre-authorized payments or add new ones. n nline: visit rbc.com/cardscustomswitch O and complete the CustomSwitch Request Form n Telephone: 1-866-299-5926 (Monday to Friday, 8:00 a.m. to 8:00 p.m. local time) Before you call, please be sure you have the following pre-authorized payment information on hand: name of merchant, amount and frequency of payments and Important information. RBC Royal Bank Customer Service card inquiries and information In Canada/U.S.: 1-800 ROYAL 1-2 (1-800-769-2512) Outside Canada/U.S. call collect: 416-974-7780 BENEFITS GUIDE RBC® Visa‡ Cash Back card Lost or stolen cards, 24 hours/7 days: In Canada/U.S.: 1-800 ROYAL 1-2 (1-800-769-2512) International: ( Access code) 800 ROYAL 5-2-3 (Access code) (800-769-25523) Collect: 514-392-9167 If you prefer not to have telephone access to your account information, please call 1-800 ROYAL 1-2 (1-800-769-2512) to disable this service. merchant account number. Your RBC Cash Back card must be activated before you transfer or add new pre-authorized payments. If your new card is replacing your current card, your existing pre-authorized payments must be updated to avoid any interruptions. ® / ™ Trademark(s) of Royal Bank of Canada. RBC and Royal Bank are registered trademarks of Royal Bank of Canada. ‡ All other trademarks are the property of their respective owner(s). † Illustrations only. * Co-applicant is fully responsible with you for all amounts owing on the account, including transactions made by authorized users, if any. 1 You will earn $1.00 back for every $100.00 (1% Cash Back Credit) in Net Purchases you make (including pre-authorized bill payments), up to a maximum Cash Back Credit of $250 per Annual Period, when you use your RBC Visa Cash Back card to pay. Cash Back Credits earned during the year will automatically be credited to your January Account balance and appear on your February monthly statement. Cash Back Credits are not earned on cash advances (including RBC Royal Bank credit card cheques, balance transfers, cash-like transactions and bill payments that are not pre-authorized charges that you set up with a merchant), interest charges or fees, and credits for returns and adjustments will reduce or cancel the Cash Back Credits earned by the amounts originally charged. For complete details, please refer to the RBC Cash Back Program Terms and Conditions at www.rbc.com/cashback. 2 Coverage underwritten by RBC General Insurance Company in the Province of Quebec and by RBC Insurance Company of Canada in the rest of Canada. All insurance is subject to limitations and conditions. You will receive a Certificate of Insurance with complete details regarding the insurance coverage on your RBC Visa Cash Back card. 3 Cash advances, including cash withdrawals from an ATM and credit card cheques, can be made up to your available credit and daily limits. There is no interest-free period for cash advances, which means that interest is charged from the day the cash advance is made until we receive your payment for the total amount you owe. Cash advance fees may apply depending on the type of cash advance. Please refer to your RBC Royal Bank Credit Card Agreement for more details. Assured Assistance Inc. For assistance with the travel insurance coverages listed in this guide: In Canada/U.S.: 1-800-533-2778 Outside Canada/U.S. call collect: 905-816-2581 TDD/TTY: 1-800 ROYAL 1-8 (1-800-769-2518) VPS91510 17912 (04/2015) The smart way to pay Flexible options for additional cardholders. Add a co-applicant* or authorized user to your account and you can take advantage of the following benefits: n Earn rewards faster by consolidating all your spending in one account n All cardholders protected by the same insurance coverages n All transactions on one monthly statement, sorted by card number You set the spending limits When you add authorized users to your account, you can assign a pre-set credit limit to each user. It’s a convenient way to give older children, or caregivers, limited access to funds in case of an emergency. And, if you add a co-applicant, they will enjoy full access to the credit limit and all purchasing privileges that come with the card. Call us at 1-800-769-2512 or visit your nearest RBC Royal Bank branch to add a co-applicant or authorized user today. Enjoy all the advantages of your credit card n n n n n n n n Worldwide acceptance Access to cash advances3 Credit card cheques3 Commission-free travellers cheques Time-saving autopayment service RBC Royal Bank Online Banking eStatements Emergency card replacement For a complete description of all your card benefits, please visit us online at rbc.com/cashbackinfo CustomSwitch® makes it easy to transfer pre-authorized payments. Now earn cash back on your pre-authorized payments1 — simply use the RBC cards’ CustomSwitch service to transfer existing pre-authorized payments or add new ones. n nline: visit rbc.com/cardscustomswitch O and complete the CustomSwitch Request Form n Telephone: 1-866-299-5926 (Monday to Friday, 8:00 a.m. to 8:00 p.m. local time) Before you call, please be sure you have the following pre-authorized payment information on hand: name of merchant, amount and frequency of payments and Important information. RBC Royal Bank Customer Service card inquiries and information In Canada/U.S.: 1-800 ROYAL 1-2 (1-800-769-2512) Outside Canada/U.S. call collect: 416-974-7780 BENEFITS GUIDE RBC® Visa‡ Cash Back card Lost or stolen cards, 24 hours/7 days: In Canada/U.S.: 1-800 ROYAL 1-2 (1-800-769-2512) International: ( Access code) 800 ROYAL 5-2-3 (Access code) (800-769-25523) Collect: 514-392-9167 If you prefer not to have telephone access to your account information, please call 1-800 ROYAL 1-2 (1-800-769-2512) to disable this service. merchant account number. Your RBC Cash Back card must be activated before you transfer or add new pre-authorized payments. If your new card is replacing your current card, your existing pre-authorized payments must be updated to avoid any interruptions. ® / ™ Trademark(s) of Royal Bank of Canada. RBC and Royal Bank are registered trademarks of Royal Bank of Canada. ‡ All other trademarks are the property of their respective owner(s). † Illustrations only. * Co-applicant is fully responsible with you for all amounts owing on the account, including transactions made by authorized users, if any. 1 You will earn $1.00 back for every $100.00 (1% Cash Back Credit) in Net Purchases you make (including pre-authorized bill payments), up to a maximum Cash Back Credit of $250 per Annual Period, when you use your RBC Visa Cash Back card to pay. Cash Back Credits earned during the year will automatically be credited to your January Account balance and appear on your February monthly statement. Cash Back Credits are not earned on cash advances (including RBC Royal Bank credit card cheques, balance transfers, cash-like transactions and bill payments that are not pre-authorized charges that you set up with a merchant), interest charges or fees, and credits for returns and adjustments will reduce or cancel the Cash Back Credits earned by the amounts originally charged. For complete details, please refer to the RBC Cash Back Program Terms and Conditions at www.rbc.com/cashback. 2 Coverage underwritten by RBC General Insurance Company in the Province of Quebec and by RBC Insurance Company of Canada in the rest of Canada. All insurance is subject to limitations and conditions. You will receive a Certificate of Insurance with complete details regarding the insurance coverage on your RBC Visa Cash Back card. 3 Cash advances, including cash withdrawals from an ATM and credit card cheques, can be made up to your available credit and daily limits. There is no interest-free period for cash advances, which means that interest is charged from the day the cash advance is made until we receive your payment for the total amount you owe. Cash advance fees may apply depending on the type of cash advance. Please refer to your RBC Royal Bank Credit Card Agreement for more details. Assured Assistance Inc. For assistance with the travel insurance coverages listed in this guide: In Canada/U.S.: 1-800-533-2778 Outside Canada/U.S. call collect: 905-816-2581 TDD/TTY: 1-800 ROYAL 1-8 (1-800-769-2518) VPS91510 17912 (04/2015) The smart way to pay