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Avaya Equipment Certification Policy:
Ensuring Your Equipment
The Avaya Equipment Certification Policy is a process that helps insure that your telecom
equipment is in good operating condition. Certification verifies that your equipment meets
environmental, technical and cosmetic requirements as well as minimal release standards.
Certification also identifies faulty equipment that can negatively impact your system and,
through standards testing, helps extend the life of your used equipment. And just as
importantly, the Certification process enables Avaya to deliver the highest level of service
and maintenance for your communications systems.
When Certification is Necessary
Certification is required prior to concluding an Avaya
Maintenance agreement when:
• The equipment has been out of warranty or without
a Maintenance Agreement for more than 90 days.
• The equipment was not installed by Avaya or an
Avaya Authorized BusinessPartner.
• The equipment is moved from a site without a Maintenance Agreement to a site with a
Maintenance Agreement.
• The customer is requesting the addition of used,
refurbished/remanufactured equipment to their
Maintenance Agreement.
When Certification is Not Required
Certification is not required for an Avaya Maintenance
Agreement when:
• The equipment has been installed by Avaya or an
Avaya Authorized BusinessPartner.
• The equipment has been moved from one
site to another site by Avaya or an Authorized
BusinessPartner.
• Expiration of the warranty or Maintenance
Agreement is in less than 90 days.
• The equipment was purchased or leased from Avaya
or an Avaya Authorized BusinessPartner.
Refurbished/remanufactured products do not require
certification if purchased from Authentic Avaya.
Authentic Avaya equipment is pre-certified.
In all cases, it is advisable to retain a copy of the
receipt or record of sale.
Who is Authorized to Perform
Equipment Certification
Avaya direct technicians are the sole party authorized
to perform equipment certifications.
What is Required to Meet Certification
In order to meet Avaya certification standards, voice
terminals must:
• Be in working order.
• Have an original Avaya serial number.
• Not appear on the Product Correction Notifications
with problems that will not be supported with
certification.
• Meet original FCC and UL requirements (no product
modification is required)
• Meet minimum cosmetic criteria:
– Be clean, in good condition, not have any major
defacement and/or no painted components.
– Have color coordinated parts and appear as a
complete set (a working set made of scavenged
parts will not be certified).
– Have no gouges, deep scratches, casing crack or
impact marks.
– Have no stickers covering the buttons, lights or
special features.
Certification Process
When you add new equipment to your Avaya
Maintenance Agreement, you need to notify Avaya and
present a copy of the sales receipt. Avaya should also be
notified when you move or install systems, so that your
records can be updated. Customer-installable equipment such as terminals, non-critical circuit packs and
all small business equipment (excluding Avaya MERLIN
LEGEND® and Avaya MERLIN MAGIX® Systems) do not
require certification when purchased new from Avaya
or an Authorized BusinessPartner. Any equipment
purchased (new or used) from a non-authorized reseller
will not be covered under an Avaya Maintenance
Agreement, under any circumstances. The cost of
certification will be waived if the equipment is found
eligible for maintenance coverage and is added to a new
or existing maintenance contract within 15 business
days.
Specific Requirements for Used
Equipment
• Circuit Pack Certification: The circuit pack must be in
working order and must meet circuit pack certification
requirements and be on the minimum vintage list.
• Carrier Certification: Carrier Certification will be done
five business days after customer installation to allow
a one-week burn-in period. Avaya-installed carriers
will be certified immediately. An Avaya technician
must perform all product certification on site.
• System Adjunct Certification: System adjunct certification for products such as Avaya DEFINITY® Server,
Avaya INTUITY™ AUDIX® Messaging Systems, or
Avaya INTUITY Conversant Systems require an on
site service call. In the case of customer-installed
systems, these service calls will take place five days
after installation and notification to allow a one week
burn-in period to verify that the system is in full
working order. If the system passes the adjunct
certification tests and other equipment tests, the
system will be eligible for Avaya Maintenance
Agreement coverage.
• Small System Certification: Avaya PARTNER® ACS
and Avaya MERLIN MAGIX Systems must be
certified as operational before they are eligible for
Avaya Maintenance Service Agreement coverage. All
equipment considered part of the system, including
terminals, must also pass the certification standards
for that product.
• Large System Certification: Avaya DEFINITY Servers,
Communication Manager and Avaya IP Office,
MERLIN LEGEND and MERLIN MAGIX Systems must
be certified as operational before they are eligible for
an Avaya Maintenance Agreement. All equipment considered part of the system, including terminals, must
also pass the certification standards for that product.
Learn More
To learn how Avaya can help you or for more
information, contact your Avaya Client Executive,
or visit us on the Web at avaya.com.
About Avaya
Avaya enables businesses to achieve superior
results by designing, building and managing their
communications infrastructure and solutions. For
over one million businesses worldwide, including
more than 90 percent of the FORTUNE 500®, Avaya’s
embedded solutions help businesses enhance
value, improve productivity and create competitive
advantage by allowing people to be more productive
and create more intelligent processes that satisfy
customers.
For businesses large and small, Avaya is a world
leader in secure, reliable IP telephony systems,
communications applications and full life-cycle
services. Driving the convergence of embedded
voice and data communications with business
applications, Avaya is distinguished by its
combination of comprehensive, world-class
products and services. Avaya helps customers
across the globe leverage existing and new
networks to achieve superior business results.
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