Memorial Hermann Health System 31st Annual J.P. Morgan Healthcare Conference January 7, 2013 Daniel J. Wolterman President & CEO Dennis L. Laraway Chief Financial Officer System and Strategic Overview Highlights • • • • • • Market Share Leader in Houston Superior Regional Coverage Operating Cash Flow Generation Effective Cost Management – Best Practice Improved Liquidity and Leverage Positions Well Positioned for Accountable Care and Population Management • Quality – Competitive Advantage for Memorial Hermann • National Recognition – Significant Accomplishments as a Provider of Excellence 3 The Market Leader $4.5B Total Assets $3.9B Net Operating Revenue Over 20,000 Employees; 5,000 Medical Staff 171 Locations Market Share Ranking Inpatient Market Share 1st: Aggregate Market Share 2% 2% 1st: Burns 3% 1st: Cardiology 1st: ENT 3% 1st: General Medicine 4% 23% 1st: General Surgery 4% Memorial 1st: Neurology 1st: Neurosurgery Hermann 1st: Ophthalmology 6% 1st: Orthopedics 1st: Rehab 6% 1st: Thoracic Surgery HCA 1st: Urology 1st: Vascular 19% 6% 2nd: Gynecology 2nd: Obstetrics St. Luke’s 2nd: Neonatology Methodist 9% 2nd: Spine 13% 3rd: Oncology Greater Houston MSA 6.14 million population, projected to 6.71 million (2016) 4 Recent Accolades 15 Top Health Systems; Top 5 Large Health Systems Texas Health Care Quality Improvement Awards (9 Memorial Hermann Campuses) America’s #1 Quality Hospital in Overall Care 2 Consecutive Years Healthcare’s “100 Most Wired” 7th consecutive year TIRR Memorial Hermann Ranked # 3 by U.S. News and World Report Texas Hospital Association Bill Aston Quality Award HealthGrades® America’s 50 Best Hospitals (2010, 2011 & 2012) Distinguished Hospital for Clinical Excellence Houston Business Journal (HBJ) No. 5 Best Places to Work 5 Industry Transformation Integration Fixed Payment Bundled Payment Population Health Value Incentive Integration Fee For Service Population Health Current Model Fee-for-Service Disparate Payments Illness & Cure Volume Incentive Fragmentation New Model Fragmentation 6 New Vision Our Strategic Journey Memorial Hermann will be the preeminent health system in the U.S. by advancing the health of those we serve through trusted partnerships with physicians, employees and others to deliver the best possible health solutions while relentlessly pursuing quality and value. 7 Advancing Health Care Delivery: Indispensible market leader in health delivery Texas Medical Center • Primary teaching hospital for The University of Texas Medical School at Houston • Children’s Memorial Hermann Hospital • TIRR Memorial Hermann • Memorial Hermann Heart & Vascular Institute – Texas Medical Center • Mischer Neuroscience Institute • MH Ironman Sports Medicine Institute • Memorial Hermann Clinical Innovation & Research Center • Nation’s Busiest Level 1 Trauma Center with 7,000 cases/year and 3,500 Life Flight transports/year Community Hospital Portfolio • • • • The Woodlands Hospital Northwest Hospital Southwest Hospital Southeast Hospital • • • • Memorial City Medical Center Sugar Land Hospital Katy Hospital Northeast Hospital Ambulatory Portfolio • • • • • • • • • Sports Medicine & Rehabilitation Centers: 30 Ambulatory Surgery Centers: 18 Diagnostic Laboratories: 21 Imaging Centers: 24 Breast Care Centers: 9 24 Hour Free Standing ER: 1 Retirement/Nursing Center: 1 Home Health Branches: 3 Cancer Centers: 7 8 Advancing Health Physicians: Pluralistic approach to physician alignment MHMD • 3,500 physicians members • 2,900 Clinically Integrated (C.I.) physicians • Unites private practice, academic faculty, and employed physicians • Clinical Programs Committees linked to System Quality Committee • Foundation for Memorial Hermann Accountable Care Organization University of Texas Medical School, Houston • • • • • 1,066 Faculty Members 24 Departments 871 Residents and Fellows 1,017 Medical Students 1 Million Annual Clinical Encounters Memorial Hermann Medical Group • 501(a) • 250 Employed Providers • Primary care and specialists Clinical Integration Principles • Create order sets, protocols, and performance standards • Connect systems and share data • Report and manage quality outcomes 9 Advancing Health Health Solutions: Value-added health plans & employer solutions ACO • New subsidiary of MHHS • Formed to meet the intent of both Commercial and Medicare ACO principles • CMS Shared Savings Program – July 1, 2012 MHiE MHealth • • • • Self-insured / TPA Services Fully-insured license Employer-based contracting Member Cost Share / Incentives to encourage engagement in their health • Narrow Network of Highest Quality • Competitive Provider Contracts built with Integral Pay for Performance structures • Planning for Medicare Advantage. Notification of Intent submitted to CMS. Facilitates access to and retrieval of clinical data to provide safer, more timely, efficient, effective, patient-centered care by providing the capability to electronically share clinical information among disparate health care information systems in a useful manner. 10 One Memorial Hermann 11 One Memorial Hermann Information Technology Key To Advancing Health Diagnostic Physician Office Hospital Imaging Surgery Center Post Acute Home Health Aligned Incentives & Benefit Structure “Design & Optimize” Population Analytics “Measure & Score” Individual Health Plan “Personalize & Coordinate” Enterprise Data Warehouse Operational & Clinical Performance “Store & Report” 12 High Reliability Organization Board System Adult ICU CLABSI Do No Harm Central Line Associated Blood Stream Infections 12 CLABSI Rate per 1K Line Days 10 UCL = 9.42 8 6 UCL = 5.79 Mean = 5.53 UCL = 5.13 UCL = 3.86 4 UCL = 2.97 UCL = 2.55 Mean = 3.04 Mean = 2.52 2 Mean = 2.12 LCL = 1.64 Mean = 1.46 Mean = 1.17 LCL = 0.38 LCL = 0.29 Q tr Q 2 tr 3 Q tr 4 Q tr 1 Q tr 2 Q tr 3 Q tr 4 Q tr 1 Q tr 2 Q tr 3 Q tr 4 Q tr 1 Q tr 2 Q tr 3 Q tr 4 Q tr 1 Q tr 2 Q tr 3 Q tr 4 Q tr 1 Q tr 2 Q tr 3 Q tr 4 Q tr 1 Q tr Q 2 tr 3 0 2006 Generated: 10/15/2012 1:12:32 PM Source f ile date: 10/15/2012 2007 2008 2009 2010 2011 2012 Reporting Months produc e d by S y s t e m Q ua lit y a nd P a t ie nt 13 Revenue & Quality Value Based Purchasing & Meaningful Use Information Technology and Quality Management programs on target to avoid CMS penalties, while maximizing reimbursement $27M 9% $17.5M 7% $11.5M 6% 1.0% 4% 2% 1% 0% $10M $6M 3.0% 2.8% 1.4% 0.7% 5% $10 1.0% 3.0% 1.0% 3.0% 2.0% I n Millions 8% 3% Value Based Purchasing: Estimated $4.5M net gain over 5 years. HCAHPS greatest opportunity for improvement. $5 $4.9 $3.7 $0.4 $0 $2.3 FY13 ($5) ($3.3) 1.0% 1.0% 2013 VBP 1.25% 2014 Readmissions 1.5% 1.75% 2.0% 2015 2016 2017 Hosp. Acquired Conditions $0.8 ($10) Withheld FY15 Returned FY16 ($5.8) Net Gain $1.3 $1.1 $0.9 ($5.0) $4.1 $3.6 $3.1 $2.5 FY14 ($4.1) $7.9 $6.9 $5.9 Unearned FY17 ($6.6) Meaningful Use of EHR Meaningful Use Stage 1 & Stage 2 Attestation January 2012 Received $10.1M to date in Texas Medicaid funding Stage I Readiness Received $12.9M in Medicare funding FY12 Hospital Objectives (Stage 1) Meaningful Use Criteria Compliance Legend: Meets criteria Requires attention MC TMC KY NE NW SE SW SL TW Meaningful Use Stage 2 requirements underway; targeting 2014 adoption $54.6M expected over next 4 years from both Medicare and Medicaid 14 Accountable Care Gr Houston >11,000 • • • Clinically Integrated IPA Pluralistic approach to physician / MHHS alignment Exclusive Contracting DOJ/FTC Protections MHHS/MHMD Payor Contracting Payor Comm. M/A Humana United Healthcare Blue Cross Aetna MHealth Notice of Intent MHMD 3,500 CI 2,900 ACO 2,700 PCMH 185 CMS Shared Savings • July 1, 2012 start • 22,000 attributed beneficiaries • Patient Centered Medical Home (PCMH) 15 Texas Medicaid • Massive statewide restructuring of Medicaid through 1115 Waiver • Year 2 of implementation • Memorial Hermann has reached agreement with RHP3 anchor (Harris Health) • Supplemental Funding – expected to continue at historical levels 16 Greater Houston Area and Market Position Growth of Houston Population by Age * The total population of the Expanded Greater Houston MSA is projected to reach 6.8 million by 35.0% the year 2017. That represents growth of 568,846 people from 2012 (9.1% increase). 30.0% 28.6% 7,000,000 25.7% 25.0% 6,000,000 20.0% 5,000,000 15.0% 4,000,000 3,000,000 10.0% 2,000,000 8.1% 5.0% 1,000,000 4.2% 3.1% 2.5% 0 1980 1990 2000 2010 *2012 *2017 Source: Truven, formerly Thomson Reuters Medstat, 2011-2016 Note: Population number for 1980, 1990 and 2000 was based on Greater Houston MSA: Brazoria, Chambers, Fort Bend, Galveston, Harris, Liberty, Montgomery, Waller Expanded Greater Houston MSA includes: Austin, Brazoria, Chambers, Fort Bend, Galveston, Harris, Liberty, Montgomery, San Jacinto, Waller, Walker and Wharton 0.0% Children 0Young Adults 35-54 Older Adults Seniors 65- Females 1517 Adults 18-34 55-64 plus 44 2012 2017 Growth Rate 18 Geographic Coverage Approximately 82% of the Expanded Greater Houston MSA population lives within the primary service area of at least one Memorial Hermann campus. 19 Volume Forecast Summary Projected 2017 Actual 2012 Population 6,263,956 • Market Admissions projected to decrease 3% as a result of 9% population growth and 11% Use Rate decline • MH Admissions projected to increase 3% through increasing market share, despite the Use Rate decline % Change 6,832,802 9% Total Inpatient Market Share Use Rates Market Admissions 87 542,847 77 528,961 -11% -3% 24.5% 24.0% 23.5% MH Market Share MH Admissions (Total) 22.9% 24.2% 6% 129,469 133,511 3% 24.2% 23.4% 23.6% 22.9% 23.0% 22.5% 22.0% 2010 2011 2012 2017 20 Financial Performance Governance Transformation Financial Consolidation and Obligated Group Final Governance Structure (Effective January 1, 2013) Corporate Members Memorial Hermann Health System Memorial Hermann Foundation Health Professionals Insurance Company (HePIC) Memorial Hermann Medical Group Memorial Hermann Physician Network (MHMD) MH Accountable Care Organization Legend: MHealth, Inc. MHealth Insurance Company Part of the Obligated Group 22 Patient Volumes Growth/Volumes Managed Care Operating Income & Cash Flow Cost Control Inpatient Admissions (excluding OB) 150,000 90,000 140,919 140,000 130,000 Liquidity Leverage Q1 FY 2013 138,351 133,846 78,563 80,000 135,347 134,064 135,099 79,275 70,000 61,355 120,000 112,793 110,000 108,436 107,403 100,000 68,354 60,000 108,712 109,077 108,348 46,831 50,000 55,542 40,000 Inpatient Admissions 90,000 Balance Sheet Position OP Surgery Cases 30,000 80,000 FY 2007 FY 2008 FY 2009 FY 2010 FY 2011 FY2007 FY2008 FY2009 FY2010 FY2011 FY2012 FY 2012 Adjusted Admissions Diagnostic & Therapeutic Visits 300,000 1,000,000 248,348 260,000 233,622 861,922 960,736 778,978 800,000 810,733 256,175 220,000 194,737 236,843 218,016 600,000 484,579 586,106 180,000 400,000 140,000 100,000 200,000 FY2007 FY2008 FY2009 FY2010 FY2011 FY2012 FY2007 FY2008 FY2009 FY2010 FY2011 FY2012 23 Outpatient Revenues Growth/Volumes OP Revenue % by Fiscal Year Managed Care 100% Operating Income & Cash Flow Cost Control 90% 80% 70% 64.6% 59.2% 60% Balance Sheet Position Liquidity Leverage 57.0% 50% 40% 35.4% 54.5% 43.0% 40.8% 45.5% 52.3% 47.7% 30% 20% Q1 FY 2013 10% 0% 2008 2009 2010 IP % 2011 2012 OP % 24 Ambulatory Care and Retail Operations Continue to Grow Growth/Volumes Managed Care Operating Income & Cash Flow Ambulatory Care / Retail Operations – Select Areas OPID's ($000's) FY2010 FY2011 FY2012 $ 138,818 $ 136,345 $ 147,737 32.1% 33.1% 38.6% 339,054 341,141 359,703 23 24 24 NOR Cash Flow Margin D&T Visits Sites Cost Control Balance Sheet Position Liquidity Leverage Q1 FY 2013 SM&R's ($000's) FY2010 FY2011 FY2012 $ 33,228 $ 40,196 $ 52,285 26.7% 29.8% 34.8% 35,882 43,716 52,042 24 26 30 NOR Cash Flow Margin D&T Visits Sites ASC's (JVIII & IV) ($000's) NOR Cash Flow Margin OP Surgeries Sites OPID Outpatient Imaging Division FY2010 FY2011 FY2012 $ 114,969 $ 140,710 $ 154,666 29.5% 30.3% 32.0% 32,397 41,444 44,493 11 15 18 SM&R Sports Medicine & Rehabilitation ASC Ambulatory Surgery Centers 25 Case Mix Index for all Hospitals Growth/Volumes Total CMI Benchmarked against Median Teaching Hospitals COTH Report – Memorial Hermann TMC Medicare (only) CMI 2.20 1.80 Managed Care 2.00 Operating Income & Cash Flow 1.95 1.60 1.95 1.87 1.87 1.82 1.80 Q1 FY 2013 1.94 1.95 1.97 1.63 1.66 1.68 1.60 1.60 Cost Control Liquidity Leverage 1.85 1.86 1.40 Balance Sheet Position 1.85 1.79 1.62 1.60 1.62 Q1 10 Q2 10 1.64 1.63 1.63 1.63 Q4 10 Q1 11 Q2 Q3 Q4 Q1 Q2 Q3 11 11 11 12 12 12 Median Teaching Hospital 1.63 1.40 1.20 1.20 Q4 09 1.00 2008 2009 2010 2011 2012 Q3 10 TMC 75th Percentile Teaching Hospital 25th Percentile Teaching Hospital Tertiary/Quaternary Cases FY12 FY13 Ann'd Transplants 70 125 Burn Center 412 500 Open Heart 1,050 1,150 Trauma - TMC 6,700 7,200 26 Payor Mix for all Hospitals Growth/Volumes Payor Mix – 5 yr. Trend Managed Care 45% Operating Income & Cash Flow 40% Cost Control Balance Sheet Position Liquidity Leverage Q1 FY 2013 35% 30% Managed Care Medicare 25% Medicaid 20% Self Pay 15% Other 10% 5% 0% 2008 2009 2010 2011 2012 27 Managed Care Commercial Payor Mix Growth/Volumes Managed Care Contracts % of Net Revenue FY 2011 Managed Care Operating Income & Cash Flow Aetna 12.2% Blue Cross 21.0% Cigna Humana 20.2% United Cost Control Balance Sheet Position Liquidity Leverage Other 1.9% 34.3% 10.4% Managed Care Contracts % of Net Revenue FY 2012 10.9% FY 2011-$1.35B Net Revenue 19.9% Aetna Blue Cross Q1 FY 2013 19.1% Cigna Humana 2.4% 34.5% 13.2% FY 2012-$1.47B Net Revenue United Other 28 Strong Operating Performance Sustained Cash Flow Generation Growth/Volumes • Managed Care • Operating Income & Cash Flow Cost Control Balance Sheet Position Liquidity Leverage Fiscal Year 2012 operating income before extraordinary items of $171.3 million 12 consecutive years of solid operating performance with results at or above budget each year Operating EBIDA Operating Income $ In Mil. $ In Mil. 7% 180 16% 450 160 14% 6% 400 140 5% 120 4% 100 12% 350 10% 300 250 80 3% 60 Q1 FY 2013 500 2% 40 8% 200 6% 150 4% 100 1% 20 0% 0 2004 2005 2006 2007 2008 2009 2010 2011 2012 Operating Income Operating Margin 2% 50 0% 0 2004 2005 2006 2007 2008 2009 2010 2011 2012 Operating EBIDA EBIDA Margin 29 Cost Control Labor and Supply Costs Growth/Volumes Labor Costs as % NOR Managed Care Operating Income & Cash Flow Cost Control Balance Sheet Position Liquidity Leverage Q1 FY 2013 50.0% 45.0% 42.0% 41.5% 41.0% 40.0% VHA PharmaLYNX 2012 Review Rx Cost Index: Best in Class 10.5 Subscriber Avg. 16.4 Memorial Hermann 10.5 38.6% 36.5% 35.0% 30.0% 25.0% Supply Costs as % NOR 20.0% 2008 2009 2010 2011 2012 20.0% 17.5% System-wide cost reduction initiative started in 2011, targeting $161 million reduction over 24-months. Fully implemented 15.6% 15.2% 15.2% 2009 2010 15.0% 14.5% 13.6% 12.5% 10.0% 7.5% 5.0% 2008 2011 2012 30 Balance Sheet Liquidity Growth/Volumes Cash and Investments Days Cash $ in Mil. Managed Care Operating Income & Cash Flow Cost Control Balance Sheet Position Liquidity Leverage Q1 FY 2013 $1,600.0 160 151 $1,418.2 $1,400.0 140 $1,323.0 $1,200.0 129 120 $1,076.8 105 $1,000.0 148 109 100 $866.2 $800.0 $766.8 80 $600.0 60 $400.0 40 $200.0 20 $0.0 2008 2009 2010 2011 2012 0 2008 2009 2010 2011 2012 31 Balance Sheet Leverage Growth/Volumes Managed Care Debt to Capitalization 140% 60% 133% 55% 51% Operating Income & Cash Flow Cash to Debt 52% 50% 48% 120% 120% 47% 100% Cost Control Balance Sheet Position Liquidity Leverage 95% 40% 80% 30% 74% 64% 60% 20% 42% 44% 40% 36% 35% Q1 FY 2013 40% 74% 80% 61% 10% 20% 0% 45% 48% 2008 2009 0% 2008 2009 Excl Cap Leases 2010 2011 2012 W/Cap Leases W/Cap Leases 2010 2011 2012 Excl Cap Leases 32 Volume Indicators FY2013 – 3 months ended September 30, 2012 Growth/Volumes Percent Increase (Decrease) Over P/Y Managed Care Operating Income & Cash Flow Inpatient Admissions 34,479 34,042 1.3% Cost Control Adjusted Admissions 66,853 64,455 3.7% Investment Income Deliveries 6,351 6,244 1.7% 117,136 107,800 8.7% 20,230 19,507 3.7% 253,980 230,768 10.1% 5.38 5.36 1.544 1.486 Balance Sheet Position Liquidity Leverage Q1 FY 2013 Selected Statistics ER Visits Outpatient Surgeries Diagnostic & Therapeutic Visits ALOS Case Mix Index Actual P/Y 0.4% 3.9% 33 Operating Income and Cash Flow FY2013 – 3 months ended September 30, 2012 Growth/Volumes Managed Care Operating Income & Cash Flow 18.0% $140.0 $124.4 16.0% $120.0 $98.7 $98.4 $100.0 14.0% 12.0% Cost Control $80.0 10.0% Investment Income $60.0 8.0% Balance Sheet Position $44.6 6.0% $40.0 $23.5 Liquidity Leverage $20.0 Q1 FY 2013 $0.0 $21.8 4.0% 2.0% 0.0% Actual P/Y Bgt Operating Income Operating Cash Flow Operating Income Margin Operating Cash Flow Margin 34 Treasury Update Current Debt Profile Underlying Interest Rate Exposure Fixed/Variable Debt Mix (After Swaps) Credit Provider Exposure Variable Rate, 0.3% Putable Variable Rate Put Variable (VRDB's) Rate 25.2% (FRN's), 34.4% NonPutable Variable Rate (FRN's), 34.4% Fixed Rate, Fixed40.4% Rate, 40.4% Underlying Debt Mix Mode Par Amount Percent Fixed Rate $ 408,335,000 40.4% Variable Putable Variable Rate (VRDB's) 254,600,000 25.2% Non-Putable Variable Rate (FRN's) 347,200,000 34.4% Total $ 1,010,135,000 100.0% Wells Fargo LOC, 20.2% Fixed Rate, 40.4% Fixed Rat 40.4% Synthetic Fixed, 59.2% Wells44.9% Fargo FRN, 12.8% Northern Trust LOC, 5.0% Net Interest Rate Exposure Mode Par Amount Percent Fixed Rate $ 408,335,000 40.4% Variable Rate 2,900,000 0.3% Synthetic Fixed 598,900,000 59.3% Total $ 1,010,135,000 JP Morgan 100.0% 17.1% RBC FRN, 44.9% JPMorgan Chase LOC, 17.1% Credit Provider Rollover Exposure Mode Par Amount Renewal JP Morgan Chase LOC $ 103,200,000 7/8/15 Northern Trust LOC 30,000,000 5/25/15 Wells Fargo 2008A-2 FRN 77,000,000 9/1/16 LOC 121,400,000 11/4/14 RBC 2010B FRN 162,400,000 1/1/16 2008A-1 FRN 107,800,000 9/1/16 Total $ 601,800,000 *Does not include capital lease obligations 36 Investment Program Unrestricted Investments Operating Account (in millions) $1,600.0 3.0%* $1,400.0 2.4%* 4.9%* $1,200.0 International 5.5%* US Equities $1,000.0 Money Mkts $800.0 Fixed $600.0 Short Term $400.0 $200.0 $0.0 FY 2010 FY 2011 * Percentages are Total Portfolio Returns FY 2012 YTD 9/30/12 37 Asset-Liability Modeling (“Capital Deficit”) Balance sheet decomposition and actions currently under consideration Investments US Aggregate Bonds, 34% Return (% of Investments) Net Assets Capital and operating assets -2σ (3.5%) “Equity” -1σ (0.1%) “Expected”+1σ +2σ 6.6% 9.9% 3.2% US Cash, 52% US SmallMid Cap, 2% US Large Cap, 9% (%) “Capital deficit” Int'l -5.0 -2.5 0.0 2.5 5.0 7.5 10.0 Equity, 3% Investment Considerations • Current Investment Policy Statement in process of review by management and Investment Consultant, Towers Watson • Investment teams are beginning to run analyses to evaluate potential asset allocations that would target alternate expected returns • Evaluate higher expected return allocations while keeping expected volatility as close to current levels as possible Cash and investments Debt and Capitalized Leases Unhedged Floating 0% Cap. Leases (Fixed) 41% Natural Fixed 24% Cost (% of Debt) -2σ 5.2% -1σ 5.3% “Expected” +1σ +2σ 5.4% 5.6% 5.7% Total assets Synthetic Fixed 35% (%) -5.0 -2.5 0.0 2.5 5.0 7.5 10.0 Debt Considerations • Realize present value savings on the “in the money” fixed rate refundings • Rebalance risk profile (bank, put, variable, fixed rate, and swap exposure) • Reduce weighted average cost of capital • Increase floating interest rate exposure • Evaluate self liquidity VRDB structure to further reduce bank exposure and support costs Net capital deficit = $48.5MM; 95% worst deficit = $119.5MM 38 Conclusion Take away points • • • • • • Market Share Leader in Houston Superior Regional Coverage Operating Cash Flow Generation Effective Cost Management – Best Practice Improved Liquidity and Leverage Position Well Positioned for Accountable Care and Population Management • Quality – Competitive Advantage for Memorial Hermann • National Recognition – Significant Accomplishments as a Provider of Excellence 40