CITY OF WEST SACRAMENTO
TECHNICAL SERVICES MANAGER
DEFINITION: The Technical Services Manager designs, develops and/or re-engineers
complex information technology systems on a city-wide basis; plans, organizes and manages
technical staff and operation of the city’s networking and application support units. The
Technical Services Manager is an at-will position that is appointed by and sits at the pleasure
of the City Manager.
SUPERVISION RECEIVED AND EXERCISED: Receives general supervision from the
Information Technology Manager. May supervise professional level information technology
staff, as well as clerical, technical, student intern and temporary staff.
CLASS CHARACTERISTICS: This is a single, management level position. The incumbent
reports to the Information Technology Manager and has responsibility for providing daily
supervision to assigned staff.
EXAMPLES OF ESSENTIAL FUNCTIONS: (Illustrative Only): Management reserves the
right to add, modify, change or rescind the work assignments of different positions and to
make reasonable accommodations so that qualified employees can perform the essential
functions of the job.
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Plans, organizes, manages and leads the staff and operations of the application support
and desktop units, which include the following functional areas:
network and
telecommunication infrastructure, server administration, help desk and application support.
Develops, implements and monitors city-wide networking, desktop and application support
goals, objectives, standards, and procedures.
Develops operational standards, policies and procedures for the networking and
application support units.
Supervises, evaluates, and develops training plans for assigned staff.
Participates in the selection, training, supervision, evaluation and discipline of assigned
staff.
Researches, analyzes and prepares proposals and/or recommendations for new programs,
services, and equipment.
Participates in the development and implementation of city-wide information technology
goals, objectives, policies, and priorities.
Analyzes and resolves network problems.
Performs comprehensive technical evaluations in assigned areas of responsibility.
Analyzes, designs, implements, manages, and evaluates major technology projects.
Determines project timetables and monitors for completion.
May act in the absence of the Information Technology Manager.
QUALIFICATIONS:
Knowledge of: Principles, procedures, and operation of modern computer networking
equipment; current methods used in planning, supervising and controlling local and wide area
networking and application support systems; and principles of supervision, management and
training.
Skill in: Planning, prioritizing, and monitoring projects; assessing staff training needs and
provides training; communicating clearly both orally and in writing; analyzing procedures and
CITY OF WEST SACRAMENTO
Technical Services Manager (Continued)
problems to develop solutions and/or alternatives; and establishing and maintaining effective
working relationships with those contacted during the course of work.
EDUCATION AND EXPERIENCE: Any combination of training and experience which would
provide the required knowledge and skill. A typical way to obtain the required knowledge and
skill would be:
Education: A Bachelor’s Degree from an accredited college or university with major course
work in Management Information Systems, Computer Science, Computer Engineering,
Information Technology or related field.
Experience: Three (3) years of progressively responsible experience in network systems
design and maintenance. Two (2) additional years of experience may be substituted for the
educational requirement.
LICENSES AND CERTIFICATES: If required to drive, possession and maintenance of a valid
California driver license.
PHYSICAL DEMANDS: Mobility to work in a standard office environment, use standard office
equipment and attend off-site meetings. On an intermittent basis, sit at a desk for long periods
of time; intermittently walk, stand, bend, squat, twist, and reach while performing office duties.
Manual dexterity to use standard office equipment and supplies and small tools and to
manipulate both single sheets of paper and large document holders (manuals, binders, etc.);
vision to read handwritten and printed material and a computer screen; hearing and speech to
communicate in person and by telephone; ability to lift and carry items weighing up to 25
pounds such as files, manuals, or small tools and equipment for distances up to 50 feet.
ENVIRONMENTAL ELEMENTS: Employees work in an office environment with moderate
noise levels, controlled temperature conditions and no direct exposure to hazardous physical
substances.
Employees may interact with upset staff and/or public and private
representatives in interpreting and enforcing department guidelines, policies and procedures.
Adopted: 12/17/2007
Revised: 08/12/2011
Maintenance Update:
Title Change:
Job Category: Administrators/Managers
Bargaining Unit: Management
At-Will:  Yes  No
Form 700:  Yes  No
FLSA Status:  Non-Exempt
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 Exempt