Connections Newsletter for the volunteers, students and friends of Roper St. Francis, Charleston, SC August 2016 Tuning in to Patient Needs Sponsor a Bed When we interview volunteer applicants and ask what they are good at, most say, “I like people and I want to help”. Although we do have some clerical and office support roles, enjoying people and hoping to ease the stressful time of a hospital admission is a common trait among healthcare workers and volunteers. Some of our team members are here because they or a family member were themselves patients at one time and they want to give back in appreciation for care and kindness they received. RSF and Team Nicaragua Medical Missions provided medical care to 1,000 people in remote areas of Nicaragua during a recent week long trip. RSF Allison Swanson, RSF physician assistant, founded and led the medical mission group trip. They traveled by bus for six hours and then by fishing boats to their destination of Bluefield Hospital. Part of helping people is trying to tune in to their needs over ours. Countless different personalities arrive at our doors each day. Every single person deserves to be welcomed and assisted with accurate information and directions. Some may need quiet compassionate support while others might enjoy a bit of humor to break the ice. The important thing is that we try to sense their mood and what they most need from us. Sensitivity and your people skills will help give the right tone to our welcome. Keep up with changes within the hospital to give updated and accurate information. Be calm, friendly and joyful. Listen and tune in to the visitor or patient to sense their mood. Be the calming influence in stressful moments. Let telephone callers hear the smile in your voice. The longer you volunteer the more you will add to your mental toolbox about where to send visitors and patients who need special assistance. Avoid letting visitors and patients hear impatience in our voice. If someone is rude or you are unable to help them, pass them on to employed staff, switchboard operators or the patient representatives for follow up. Never doubt how meaningful your kind word or gesture is. Many of our visitors are exhausted care-givers who can use a moment of kindness and a smile. Thank you for the memorable moments you create at Roper St. Francis each day. Bluefields Hospital has 117 beds and provides care to more than 150,000 people. RSF will now donate 30 hospital beds and a container full of needed medical supplies and we are invited to help. The RSF Mission department will match all of our contributions up to $12,500. Spread the word! Let your volunteer coordinator know if you would like to make a donation or donate online at: https://app.mobilecause.com/vf/bluefields Support for Orlando Respiratory Therapist Mindy Cate had an idea to send messages of support to the Emergency Department staff at Orlando Medical Center after they treated the many shooting victims. It was a quick decision to create a banner. Thanks to Charles Williamon, Charlie Black and Joan Perry for staffing the table. The banner was completely filled with meaningful messages and sent to Orlando. Joan Perry, RSF Director of Volunteers If I can stop one heart from breaking, I shall not live in vain; If I can ease one life the aching, Or cool one pain, Or help one fainting robin Unto his nest again, I shall not live in vain. Emily Dickinson Acts of Kindness The RSF volunteer team sponsors the Acts of Kindness program and each year the prestigious annual Acts of Kindness award is presented to someone who has gone above and beyond and touched our hearts. This year’s award of a plaque and $300 check was presented to Carol JoAnne Knight, anesthesia department at Mount Pleasant Hospital, for performing CPR on and saving the life of a gentleman in her gym. Getting to Know You - MPH Caring Clown Meeting Meet Dotty Brass, one of our newest Volunteer at Mount Pleasant Hospital. Originally from Baltimore, Maryland, Dottie retired in 1994 and moved to the Lowcountry to be with her daughter and family. For many years Dottie worked as VP of a large Savings & Loans institution, before she was recruited by National Cash Register for their financial services support department. She become the first female sales person for the company, which at the time was a very male dominated field. She was a career trail blazer. Dottie has two grand children, one of whom is currently working on her doctorate, and three great grand children. On Friday mornings, patients coming into the Medical Office Building, are greeted by her warm smile, helpful spirit and excellent directions! Dottie loves to read, and also volunteers at the ECO Center in Mount Pleasant. Getting to Know You - BSSF Tim Twomey was born in Tampa, Florida. He attended the University of Florida with a gap of two years serving in the Army before completing his degree. Tim has always been athletic and pitched for the University of Florida Baseball team while he was there. Tim spent his career working as a Steamship Agent in Charleston and retired after a 51 year career. His wife Sandy works at Mason Prep school. Tim and Sandy have three children and six grandchildren. Tim says each and every one is clever and successful. Tim is a member of the Hibernian Society. He enjoys working out and used to compete in the Masters Track & Field events in Hammer Throwing events. He recently joined a Dragonboat paddling team. Tim joined our volunteer team this year and now drives the golf cart on Monday and Friday afternoons. Tim has a dangerous habit of tempting the staff with tasty chocolate treats that he bakes himself. He is pictured above at a recent teammate ice cream social. RSH Receives Award RSF CEO David Dunlap was recently awarded the 2016 Excellence in Healthcare President’s Award from Professional Research Consultants for extraordinary contributions to healthcare on behalf of Roper St. Francis. The Caring Clown program under the guidance of Dr. Geezer aka Bob Mason, is now making rounds at Roper, Bon Secours, MUSC, MUSC Children’s Hospital and the VA Medical Center. Area Clowns and coordinators gathered at Café Fork for their annual meeting. Thanks for the smiles! Welcome New Volunteers: Roper Hospital: Welcome Rachel Beodeker, Lakeisha Perry – Admitting office, Dee Davis - Cardiac Rehab, Bethany Jones and Tania Rodriguez -Transport, Heather Pritchard - SICU waiting room, Teka McLaurin, Christine Mezzatesta and Kim Lor - 5 South Oncology, Hannah Ruth - 6 East Med-Surg, Kelly Anne Cherry - Music, Lakeisha Perry, Demitri Rickman - Legal Department, Ellis Stewart, Jenna Hansel - Clinical Research Department and many SCRUBS, PT/OT students. Bon Secours St. Francis: Welcome Audrey Hamilton Mother/Baby Unit, Dylan Leymeister - Outpatient Desk, Ervetta Murphy - West Information Desk, Patrick Birt PACU, Nancy Williams - OR Waiting Room, Danielle Morron - Mother/Baby, Ramona Tepper - Caring Clowns, Debbie Hayward, Linda Werden - Patient Representative, Janice Moniz-Daniels - Mammography and SCRUBS and career track students observing and learning. Thanks to current volunteers who have stepped up to cover for volunteers on leave. Mount Pleasant Hospital: Karen Wiggers - Women’s Services and Mark “Burns” Yodice - MOB desk and golf cart driver. Pay it Forward St. Francis volunteers were surprised with a “pay it forward” basket full of treats from the Support Services staff. We filled the basket back up with goodies and passed it along to the staff in the Emergency Department! News: The RSF Foundation announced that the speaker for the next Rx Society Donor Appreciation Gala will be Captain & Astronaut Scott Kelly. The event recognizes donors who have contributed $1,000 or more in a year. Some of our volunteers are members so this is exciting news. Rehab Volunteer Sabreena McCoy has been hired as Rehab Tech at Bon Secours St. Francis Hospital. Congratulations Sabreena! MPH volunteer Art Cobert was featured in a article about his military service in the Moultrie News. Beloved St. Francis volunteer Donna Keating passed away in June. Donna served in the Cancer Center and Operating Room waiting room. Bon Secours St. Francis volunteer Alice Oliver has retired from volunteer service. Alice serviced many years at the Outpatient Desk and most recently escorted patients back and forth to the lab. We thank her for her 1,900 hours of service. New security number: Everyone who works at Roper St. Francis can now call one central number for security. The number for the new Dispatch Center is 843-724-1900. The phone number for codes and emergencies inside hospital facilities remains 2911. Joan Perry will be out of the office, 8/29-9/6 celebrating her father’s 90th birthday in Canada. Trident United Way Roper St. Francis teammates are a generous and community minded group. Last year our health system raised $350,000 for Trident United Way. Our fundraising campaign is in progress and volunteers are welcome to contribute. Contact your coordinator to participate. Our Healthcare Future We say farewell to students who have learned and worked with us this summer. Kathleen Kittrell shared a moment with Roper Hospital pet therapy dog Cid, Matt Reeves said goodbye to the St. Francis Emergency Department and Amanjot Paintlia was all smiles after spending his last day in the SCRUBS program observing in the Operating Room at St. Francis Hospital. All the best as you head back to classes. Thank you to the many RSF teammates who have mentored students this summer. Getting To Know You - Roper Suzanne Halasz has been working in the ICU waiting room on Wednesday mornings helping family members, patients and staff for the last two years. It’s a long way from her days in opera. Suzanne was born and raised in New York and has had an amazing life working as a fundraiser for the opera. Her father founded the New York City Opera. Suzanne studied abroad in Paris earning her degree in International Affairs. Returning to the states her career in real estate led her to work with the very prestigious Corcoran Group founded by Real Estate Mogul Barbara Corcoran. Suzanne enjoyed working with Barbara and says she learned a lot about money and investments with this experience. Suzanne moved to Charleston two years ago to escape the cold and snow, the high cost of New York living and to enjoy the open friendliness of the Lowcountry. She enjoys reading, cooking and her love of music and culture keeps her busy. She studies with the second chair Cellist of the Charleston Symphony Orchestra. Dates to Remember Upcoming Sales at Roper Hospital Jewelry Is Fun Sale: 8/4: 8 a.m. - 5 p.m. 8/5: 7 a.m. - 3 p.m. Irene Dixon Auditorium Electronics Sale 8/30: 8 a.m. - 4 p.m. 8/31: 7 a.m. - 3 p.m. Irene Dixon Auditorium Payroll deduction offered for registered eligible teammates. Credit card and cash accepted. ——Mount Pleasant Hospital Teammate Forums Wednesday, 8/3: 8 a.m., 3 p.m. Thursday, 8/4: 7:30 a.m., 5 p.m. ———— Go home from work with fresh organic produce from Johns Island Fields/Pinckney Farms Bon Secours St. Francis Hospital Wednesdays: 7:30 a.m. - 5 p.m. West end parking lot in the grassy island between the hospital and the plaza building Roper Hospital Thursdays: 7:30 a.m. - 5 p.m. North end of Lucas House ——— Lowcountry Heart Walk: Saturday, 9/24 Liberty Square Your support is invited! Contact Lynne at 843-724-2080 Happy Birthday! 8/01 8/03 8/04 8/05 8/06 8/07 8/08 8/10 8/11 8/12 8/14 8/15 8/16 8/19 8/20 8/22 8/24 8/25 8/26 8/27 8/28 8/30 8/31 Al Dawson, Bo Memering, Roxanne Montgomery Gerald Hill Brittany Rivers, Charles Thompson Katherine Bishop, Nicole Call, Dylan Graham Buzz Edwards, Demitri Rickman Linda Scheller Corey Campbell Audrey Hamilton, Ardenia Nelson Pat Kelley Elizabeth Bruning, Barbara Lannan, Sandy Pang Nancy Klock Austin Drouin, Ronda Haley, Mary Stitt Wendy Taylor Lakeisha Perry Jack Connelly, Mary Vogel, Charles Williamon Odessa Feagin, Ann Mitchum Sophia Cecil, Amanjot Paintlia, Helen Theriault Linda Reinschmidt, Christine Reves Nancy Chisolm, Martha Sutton Sara Omlor Eileen Morini, Beatrice Zaki Jane Classen, Laura Welsch Amanda Gosine, Kailee Losinger Meet the Lauries! Lauren Glass has joined our team as Volunteer Coordinator at Mount Pleasant Hospital. Laurie moved to Mount Pleasant three years ago. She and husband Mike have three sons. Laurie Glass MPH Volunteer Coordinator Laurie comes to us with years of experience managing volunteers for a large church system in Greenville. Laurie has been enjoying getting to meet the MPH volunteer team. She has been busy interviewing applicants, seeking new volunteer roles and has already hosted a uniform sale. Laurie Beckman joined Hospice as Volunteer Coordinator. Laurie began her work in hospice as a volunteer herself. After using hospice services for her parents, she considered a career move from Volunteer Opportunities: St. Francis Mammography Hostess: Help is welcomed in substance abuse counseling. She the Mammography center in the Plaza building. Volunteers first volunteered with Montgomery escort patients from the waiting room, show them where to Hospice in Maryland, then accepted a position as a volunteer change, explain the process and walk them back to the coordinator for The Washington waiting room. Home and Community Hospices in St. Francis Lab Escort: Need help getting your daily Washington, DC. She was there for 10,000 steps? Volunteers escort patients to the Laurie Beckman five years, moving up to the Phlebotomy room and accompany them back out to the Hospice Volunteer position of director of volunteer waiting area at St. Francis Hospital. Coordinator services and outreach. Roper Hospital: Receptionist volunteer help is needed in Roper Pastoral Care and Dietary Department. In 2014 she moved back to Charleston where she had Farmfield Eye Surgery Center: Help is needed on raised her three daughters and worked as a hospice Tuesdays admitting and discharging patients. liaison, meeting with patients and families to facilitate hospice admissions. In addition to her three daughters and Contact Information: son-in-laws, Laurie has two grandsons and two more Bon Secours St. Francis Hospital: Joan Perry: 843-402-1156 grandchildren on the way. Roper Hospital: Lynne Steele: 843-724-2080 Mount Pleasant Hospital: Laurie Glass: 843-606-7502 Hospice Volunteering: Laurie Beckman: 843-402-3118 316 Calhoun St. Charleston, SC 29401 Both Laurie Glass and Laurie Beckman welcome your interest in volunteer opportunities.