UTILITY MULTIPLEXER FOR TELEPROTECTION
ANNEXURE B2
UTILITY MULTIPLEXER FOR TELEPROTECTION
STATEMENT OF WORK 12-2013
1.
(I) Scope
Under this Statement of Work (SOW) the Supplier shall manufacture, assemble, test,
preserve, ship to IEC the Multiplexers for Teleprotection and corresponding
Management System (hereinafter: "the System") and Documentation, provide training
and assistance in first installations, warranty, follow-on support etc. as specified in this
document.
The terms System, Multiplexer(s), MTR, "Equipment" or "equipment" are
interchangeable and shall mean said Substation Multiplexer for Teleprotection.
The Supplier shall be responsible for the satisfactory operation of the System and for
performing the Work, in accordance with all the requirements.
The Purchaser reserves the right to hold a Bidder's meeting, in which case all details
thereof, including date and time, will be published separately
2.
N.A.
3.
(I) Reviews
3.1 The Supplier shall conduct Design Review (DR) with Purchaser's personnel, the
main objectives of which shall be:




To clarify and eliminate all misunderstandings, differences, errors and
omissions based on the preliminary documentation, drawings and
procedures.
To ensure the adequacy of technical solutions proposed for
Purchaser's requirements.
Solving Program problems.
Presentation of Program Status by the Supplier
3.2 (G) The Offeror shall describe in details his plan for all required services.
4.
(G) Sub-contractors Management
The Offeror shall state his policy and procedures regarding Subcontractors
Management.
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5.
ANNEXURE B2
(G) The Program
The Offeror shall elaborate and attach to the proposal the Program that consists of
the manufacturing, testing, supply, first installation supervision and commissioning of
the System as well as warranty, follow-on support and training of Purchaser's
personnel.
6.
7.
(S) Program Management
6.1
N.A.
6.2
Organization Structure, describing the support personnel, relevant technical
skills and experience of the Offeror shall be provided.
6.3
The Offeror shall appoint a Program Manager. The Program Manager shall
serve as Supplier’s focal point for the Purchaser and shall have the authority
to commit Supplier's resources in order to perform the Program. The
designation, signed by an authorized person, shall be provided.
6.4
Replacement of the Program Manager shall be upon mutual agreement.
(M) Quality Assurance (QA) Program
7.1 Definition:
Certification Body (CB) – An independent external body authorized to confirm
that tended/supplier's Management System conforms with the requirements
specified in the standard, by issuing a certificate. The Certification Body
should be qualified to certify by an Accreditation Body.
Accreditation Body (AB) – An independent body, being a member of the
International Accreditation Forum Multilateral Arrangement – IAF MLA, having
authority to formally approve the competence of a certification body providing
certification services.
7.2
The Manufacturer and Supplier shall have a Quality Management System
(QMS) having a certificate evidencing compliance with the requirements of
the valid revision of ISO 9001:2008 (or any other Management System
standard specifically indicating that it implements the requirements of ISO
9001:2008) on the date specified for submission of the proposal.
7.3
Approval of conformance with the ISO 9001:2008 requirements, as indicated
in clause 6.2 above, shall be in a form of a certificate issued by a Certification
Body (CB) which is a qualified by an Accreditation Body (AB).
7.4
The certificate should bare the logo of the CB and of its AB and/or the logo of
the IAF MLA.
7.5
The certificate shall be valid on the date set for submission of the proposal.
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7.6
ANNEXURE B2
The certificate shall be valid for the scope of activities requested in the
request for proposal.
Note: Accepting a QMS other than ISO 9001 and/or QMS certifications
granted by other than above indicated CB and/or is accredited by other than
above indicated IAF MLA member is the sole prerogative of the Purchaser
and shall be done on specific basis of its best interest.
8.
(M) Proof of Concept
8.1
As part of proposal process, IEC reserves the right to perform Proof of
Concept procedure. If required, the Offeror shall provide the proposed MTR
and associated Management system for Proof of proposed Concept (POC).
The POC shall be conducted by the Offeror at Purchaser's premises, up to 5
working days, at his own expense and under his responsibility, including
licensing, shipping, installation, operating, maintenance, removal and return
of the Equipment to the Offeror's facilities.
The Offeror shall be liable at all times for Risk of loss or damage to the said
demonstration-link.
9.
8.2
The POC sessions shall start 6 weeks after proposal delivery. The exact date
of session will be determinate.
8.3
The POC will include, but not be limited to, checkup of compatibility of MTRs
be interfaced with standard protective relays for High Voltage Lines (HVL),
E1 tributary interface of standard SDH equipment,
8.4
The successful passage of compatibility of MTR with HVL protective relays
and with standard SDH equipment will be obligatory condition for subsequent
techno-economical evaluation. POC results shall be taken into account
during the evaluation stage.
(S) Testing Program
This section details the structure and extent of the testing program required to
be completed in order to achieve a system working as specified. The chapter
contains the outline of the Inspection and Test Plan. The requirements for the
Acceptance tests are also detailed in this section.
9.1
Inspection and Testing (I&T) Plan
Under this paragraph, the Offeror shall define his Inspection and Test Plan
that shall cover all verification items according to the following stages:
a) Manufacturing inspection and testing process of System hardware and
software (including subcontractors).
b) Factory Acceptance Testing (FAT), providing full performance verification.
The Purchaser reserves the right to have his representatives present at
any phase of the FAT.
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ANNEXURE B2
c) Site Acceptance Testing (SAT) - after installation of defined sites.
d) Link Acceptance Testing (LAT) - after installation of defined links.
e) System Acceptance Testing (SYAT) - after acceptance LAT and
commissioning the Management System.
SAT and LAT of two (2) first links and SYAT shall be performed the Purchaser under
the supervision and responsibility of the Supplier (by means of Supplier's Supervisor).
9.2
The Test Procedures shall state the procedures for executing the testing
items mentioned in paragraphs above, covering the following issues as a
minimum:
a) Each specific test shall be identified and proper measurement equipment
selected.
b) Acceptance/rejection criteria and associated operating conditions shall be
defined for each data item and for each function. Retest
guidelines/procedures shall be defined as well.
9.3
The Supplier shall prepare and submit for Purchaser's approval an
Acceptance Test Procedure (ATP) for each one of the Acceptance Tests as
defined in paragraphs above.
9.4
Acceptance Tests shall be performed according to the approved procedures.
9.5
Successful completion of Acceptance Testing shall be prerequisite to
Acceptance. If the equipment fails to meet the Acceptance Tests, it shall be
rejected. The equipment may be reworked or have parts replaced to correct
the cause of rejection. Final particulars concerning the rejection and action to
correct the fault shall be submitted.
The Testing plan shall include the security issues.
10. (S) Personnel and Training
10.1
Personnel
The Offeror shall state the requirements related to personnel intended for
installation, commissioning, operation and maintenance of the equipment.
Topics such as required experience and skills shall be defined. Said
requirements shall conform to the requirements of the SOW and the
Specification.
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10.2
ANNEXURE B2
Training
10.2.1 The Offeror shall define training principles such that Purchaser's personnel
shall become proficient in installation, commissioning, operation and
maintenance practices of the equipment. Syllabus of the courses shall be
attached to proposal. "Hands-on" training or "On the Job" training (OJT) shall
be emphasized. Said requirements shall conform to the requirements of the
SOW, section 11, and the Specification.
10.2.2 The Offeror shall list all facilities, equipment and accessories required for the
proper conduct of the courses.
10.2.3 The Offeror shall elaborate the right time during the program and the
adequate location for conducting the training courses.
10.2.4 The Offeror shall propose training for technicians at his manufacturing
facilities as well in Israel. Training at Supplier’s manufacturing facilities shall
be provided before Factory Acceptance Test (FAT), the number of trainees
shall be up to 6. Training in Israel shall be provided in two or three sessions,
the number of trainees shall be up to 15 per each session. The duration of
such session should be five working days, at least. The Supplier shall provide
the trainees with all required knowledge for successful installation,
commissioning, operation and maintenance of the equipment and with
accompanied management system, test equipment and tools.
10.2.5 The "On the Job" training to Purchaser's personnel shall complement the
training described in paragraphs 10.2.1 to 10.2.4 above.
10.2.6 Training shall be conducted in Hebrew (preferred) or in English.
11. (S) Warranty
11.1
(I) The Warranty shall run for a period of 12 months. The Offeror shall
propose an option for warranty extension, from year to year.
11.2
(G) The Supplier shall warrant that the design of the hardware and software
are free of systematic failures and design defects, as defined hereinafter.
a) A design defect is a defect in the system, which results from inadequate
design.
b) A systematic failure is a failure, which occurs three times or more within a
period of 6 months.
11.3
The Offeror shall define procedures for warranty period services and
associated work or ex-factory turnaround times. The procedures shall consist
of:
a) Telephone/written consultation. A “hot-line” shall be available for support
within regular working days and ours. Technical support by telephone
shall be provided within 1 hour after problem statement. Once a problem
is demonstrated, qualified service personnel will be dedicated full-time to
correcting the problem.
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ANNEXURE B2
b) Assistance/troubleshooting/consultation on-site at Purchaser's facilities
when deemed necessary by the Purchaser. Correcting the problem not
later than next working day after problem statement, within regular
working days and ours.
c) Automatic submissions of updates and corrections to software modules.
d) Automatic submissions of updates and corrections to manuals, drawings,
catalogs, specifications, reliability data and all other supplied
documentation.
e) Repair of systematic failures and design defects and of latent defects,
performing retrofits and updating relevant documentation subsequently.
f) Repair for the equipment, its subassemblies, modules and cards. Each
such repaired equipment shall be returned to Purchaser together with a
report defining the failure and corrective action. Turn around time intervals
for off-site maintenance shall be no longer than 60 calendar days exfactory.
g) Notification of new functions, applications or other software modules
becoming available for incorporation in Purchaser's network. The Supplier
shall propose such software and its integration upon Purchaser's request.
11.4
(I) In the event of any part of the purchased system becoming unavailable
within 15 years from the date of delivery, the Supplier shall declare in
advance, at least 18 months before its End of Life (EOL). The Supplier shall
be responsible for replacement parts, repair and re-engineering, if required.
12. (S) Follow-On Engineering and Support (FOS)
The Offeror shall propose a Follow-On Support (FOS) Program after the expiration of
the warranty period. The Offeror shall define his FOS Program under this paragraph
of the Proposal and shall include terms and conditions for its performance as well as
his proposed procedures for same.
12.1
The Supplier shall provide FOS and post warranty maintenance at exactly the
same level and extent as would have been provided during the said warranty
period.
12.2
As a Purchaser's option, the FOS shall be available for a period of 14 years
commencing at the expiration of the warranty period. The Purchaser shall
have the right to review the maintenance contracts and alternative
maintenance plans recommended by the Supplier for post warranty period.
The Purchaser shall have the right to and exercise the option for post
warranty services for a period of one or two years at the time.
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12.3
ANNEXURE B2
The alternative maintenance contract that satisfies the following minimal
requirements shall be available for the Purchaser from the Supplier as
defined below:
a) Telephone/written consultation. A “hot-line” shall be available for support
within regular working days and ours. Technical support by telephone
shall be provided within 1 hour after problem statement. Once a problem
is demonstrated, qualified service personnel will be dedicated full-time to
correcting the problem.
b) Assistance/troubleshooting/consultation on-site at Purchaser's facilities
when deemed necessary by the Purchaser. Correcting the problem not
later than next working day after problem statement, within regular
working days and ours.
c) Repair for the equipment, its subassemblies, modules and cards. Each
such repaired equipment shall be returned to Purchaser together with a
report defining the failure and corrective action. Turn around time intervals
for off-site maintenance shall be no longer than 60 calendar days exfactory.
d) Notification of new functions, applications or other software modules
becoming available for incorporation in Purchaser's network. The Supplier
shall propose such software and its integration upon Purchaser's request.
The Offeror shall provide his terms and conditions for such alternative service
under relevant paragraph of his proposal.
12.4
(G)The Supplier shall warrant the supply of all spare parts for a period of life
duration of the equipment at the same or less price as in the proposal.
13. (G) DELIVERABLES
The Offeror shall establish and submit a detailed Bill of Material and Services (BOM).
The BOM shall include all the items to be delivered under the Order along with their
delivery dates in accordance with the division (and subdivision, if any) provided herein.
The Offeror shall define all the cabinets, chassis, assemblies, modules, connectors,
adapters, patch panels, power boxes, cables, mechanical hardware and accessories,
special test equipment and tools, other hardware and materials required for installation
and operation. Missing quantities and delivery date for all deliverables shall be defined
during first stage of the evaluation.
For each item in the BOM Supplier's part number and version number (if exists) shall be
noted.
The BOM included in this SOW is a preliminary framework and to be corrected in the
technical stage of proposal evaluation.
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Seq.
No
Description
ANNEXURE B2
Qty
Delivery date
ARO, months
Comments
HARDWARE
List here all required hardware
delivered, including product name and
catalog number
1
Multiplexer
80
2
Modules for extension
3
Spare Parts
4
5
8
8
6
Management Facilities
Craft Terminal
Installation and Maintenance Tools
(set)
7
Standard Test Equipment (set)
5
5
SOFTWARE and LICENCES
List here a detailed definition of all
required software and licenses (if any)
DOCUMENTATION
List here a detailed definition of all
required documentation delivered
4
SERVICES
Supervision: commissioning for first
systems
Training in Israel
Training at Purchaser's facilities)
On the Job Training`
Warranty for an additional
year (from year to year)
Warranty
Follow-On Engineering and Support
REVIEWS
Design Review
2
TESTING
FAT
SAT
LAT
SYAT
ARO - After Receiving of Order
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