ADMINISTRATIVE OFFICE OF THE COURTS
450 South State
P.O. Box 140241
Salt Lake City, UT 84114-0241
801-578-3800
NEWS RELEASE
Matthew B. Durrant
Chief Justice, Utah Supreme Court
Daniel J. Becker
State Court Administrator
The mission of the Utah Courts is to provide an open, fair, efficient, and independent system for
the advancement of justice under the law.
FOR IMMEDIATE RELEASE
Contact:
Nancy Volmer
May 30, 2013
(801) 578-3994
Cell: (801) 712-4545
COURT CONDUCTING SURVEY TO DETERMINE
PUBLIC’S VIEW OF JUDICIARY
Salt Lake City, UT—The Administrative Office of the Courts (AOC) is conducting a survey
this summer to gauge the experience of people who are doing business with the Utah State
Courts. The Access and Fairness Survey is being conducted to measure the public’s experience
and expectations of the courts.
“The court will use the data to ensure the courts are accessible and that individuals are being
treated fairly by the court,” said Utah State Court Administrator Dan Becker. “Feedback from the
public about the court’s performance will help us to provide better service.”
Survey specialists will administer the Access and Fairness Survey June and July, 2013.
Responses are collected for one day at 38 court sites. Every person at the courthouse that day is
eligible to participate, except for court employees or those who are visiting an agency other than
the court. The survey is administered as people leave the courthouse.
Past survey results have shown that the majority of respondents had a positive perception about
their court visit, felt Utah’s courts were accessible, and that court employees are respectful and
responsive in working with the public.
Past survey results identified areas where performance fell short of the public’s expectations.
Respondents said they would like more information on the work of the courts and selfrepresented litigant resources. In addition, some court users reported dissatisfaction with the time
needed to complete their courthouse visit. The courts have used such findings to increase the
amount of information and type of services that are available on the court website and expand
self-help services.
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