DiGi.Com Berhad (425190-X)
ANNUAL REPORT 2003 LAPORAN TAHUNAN
DiGi.Com Berhad (425190-X)
ANNUAL REPORT 2003 LAPORAN TAHUNAN
DiGi Telecommunications Sdn Bhd
Lot 30 Jalan Delima 1/3
Subang Hi-Tech Industrial Park
40000 Shah Alam
Selangor Darul Ehsan, Malaysia
201283-M
T
F
E
(603) 5721 1800
(603) 5721 1857
corpcom@digi.com.my
Corporate Directory
List of Operating Offices
Principal Place of
Business/Head Office
Lot 30, Jalan Delima 1/3
Subang Hi-Tech Industrial Park
40000 Shah Alam, Selangor
Tel: 03-5721 1800
Fax: 03-5721 1857
Sabah Region
Penang
Perak
Lot 36,
SEDCO Light Industrial Estate
Jalan Kolombong
88450 Inanam
Kota Kinabalu, Sabah
Tel: 088-431 800
Fax: 088-430 016
Pulau Tikus
368-1-02, Jalan Burmah
10350 Pulau Tikus
Pulau Pinang
Ipoh
40, Medan Istana
Bandar Ipoh Raya
30000 Ipoh, Perak
Seberang Jaya
8, Ground Floor
Jalan Todak Dua
Pusat Bandar
Bandar Seberang Jaya
13700 Prai, Pulau Pinang
Sarawak Region
Central Operating
Offices
Lot 5, Jalan U1/15
Hicom Glenmarie Industrial Park
40150 Shah Alam, Selangor
Tel: 03-5721 1800
Fax: 03-5721 1857
Lots 7 & 8, Jalan Delima 1/1
Subang Hi-Tech Industrial Park
40000 Shah Alam, Selangor
Tel: 03-5721 1800
Fax: 03-5721 1857
Lot 28, Jalan Delima 1/3
Subang Hi-Tech Industrial Park
40000 Shah Alam, Selangor
Tel: 03-5721 1800
Fax: 03-5721 1857
Regional Operating
Offices
Northern Region
62, 1st Floor, Jalan Mayang
Pasir 1
Off Jalan Mahsuri
11950 Bayan Baru
Pulau Pinang
Tel: 04-641 2800
Fax: 04-641 3800
Southern Region
8, Jalan Molek 1/12
Taman Molek
81100 Johor Bahru, Johor
Tel: 07-351 1800
Fax: 07-352 8016
Eastern Region
3, Jalan Tun Ismail
25000 Kuantan, Pahang
Tel: 09-508 0071
Fax: 09-508 0070
Lot 2087, Block 10,
Bangunan Kueh Boon Teck
Jalan Tun Ahmad Zaidi Adruce
93150 Kuching, Sarawak
Tel: 082-421 800
Fax: 082-427 597
Bukit Jambul
6B-C-D, Jalan Tun Dr.Awang
Bukit Jambul Shop House
11900 Pulau Pinang
Melaka
DiGi Centres
Melaka
523, Taman Melaka Raya
75000 Melaka
Negeri Sembilan
Seremban
301, Taman AST
70200 Seremban
Negeri Sembilan
Sabah
Kota Kinabalu
Lot 5/G3, Ground & 1st Floors
Api-Api Centre
88000 Kota Kinabalu, Sabah
Sarawak
Selangor
USJ
Subang Taipan, 19 & 21
Jalan USJ 10/1A, Subang Jaya
47610 Petaling Jaya, Selangor
Johor
Johor Bahru
8, Jalan Molek 1/12
Taman Molek
81100 Johor Bahru, Johor
SS2
24, Jalan SS2/66
47300 Petaling Jaya, Selangor
Jalan Tun Abdul Razak
64, Ground Floor
Jalan Tun Abdul Razak Susur 1
80000 Johor Bahru, Johor
Selayang Baru
57, Jalan 2/3A,
Pasar Borong Selayang
Off Jalan Ipoh
68100 Batu Caves, Selangor
Batu Pahat
18, Jalan Kundang
Taman Bukit Pasir
83100 Batu Pahat, Johor
Klang
90, Batu 1-1/2, Jalan Meru
41050 Klang, Selangor
Kuching
Lot 2087, Block 10
Bangunan Kueh Boon Teck
Jalan Tun Ahmad Zaidi Adruce
93150 Kuching, Sarawak
Miri
Lot 938, Ground & 1st Floors
Jalan Asmara, 98000 Miri
Sarawak
Sibu
13, Ground & 1st Floors
Lorong Kampung Datu 3
96000 Sibu, Sarawak
Kuala Lumpur
Pandan Indah
M5A/13, Jalan Pandan Indah 4/1
Taman Pandan Indah
55100 Kuala Lumpur
KL Plaza
Lot G33-8, Ground Floor,
179, KL Plaza
Jalan Bukit Bintang
55100 Kuala Lumpur
Berjaya Times Square
01-36, Berjaya Times Square,
1, Jalan Imbi ,
55100 Kuala Lumpur
Pahang
Kuantan
3, Jalan Tun Ismail
25000 Kuantan, Pahang
24-hour DiGi customer service line: 016-221 1800
DiGi.Com Berhad (425190-X)
Lot 30, Jalan Delima 1/3
Subang Hi-Tech Industrial Park
40000 Shah Alam, Selangor
Mailing Address:
P. O. Box 7551
40718 Shah Alam, Selangor
Tel: 03-5721 1800
Fax: 03-5721 1857
www.digi.com.my
DiGi.Com Berhad (425190-X)
1
02 Aspiration Statement and Key Principles
04 Corporate Milestones
08 Corporate Information
10 Directors’ Profiles
18 Statement on Corporate Governance
24 Statement on Internal Control
26 Other Compliance Information
27 Audit Committee Report
31 Profile of Chief Executive Officer
32 Management Group
36 Group Financial Summary
44 Chairman’s Statement
58 Operations Review
100 Corporate Social Responsibility
106 Financial Statements
146 List of Properties
148 Statement of Directors’ Shareholdings
148 Statistics on Shareholdings
151 Notice of Annual General Meeting
155 Form of Proxy
157 Corporate Directory
Our Aspiration
To be the mobile communications leader in creating
experiences with a difference for our customers and
business partners through our passion for success
Our Key Principles
We have a passion for our customers
We value ideas and encourage initiative
We emphasise mutual trust and respect
We believe in the power of teamwork
We build partnerships for success
DiGi.Com Berhad (425190-X)
3
4
DiGi.Com Berhad (425190-X)
Corporate Milestones
1995
1996
1997
24 May
First telco in Malaysia to
launch and operate a fully
digital cellular network
28 March
First GSM 1800 operator to
offer International Roaming
facilities
28 May
First operator to offer DiGi
Guarantees, an exclusive
customer benefits
programme
09 April
First digital cellular network
to be operational in Sabah
and Sarawak
03 June
First operator to offer
enhanced information
services, in the form of
interactive DiGi Stock
Services with DiGi Stock
Alert
6 October
First operator in Asia to be
part of the International
Roaming Platform (IRP) and
to commercially launch the
use of the dual-band mobile
phones for use in GSM 900,
1800 and 1900 networks by
offering the first Global
Cellular Service (GCS) in
Malaysia
18 December
First telco (then known as
Mutiara Swisscom Bhd) to
be listed on the Kuala
Lumpur Stock Exchange
Main Board under the
Infrastructure Project
Companies category
DiGi.Com Berhad (425190-X)
1998
1999
2000
1 January
First operator in Malaysia to
launch the highly popular
prepaid mobile phone
service, DiGi Prepaid
1 February
First GSM operator in
Malaysia to offer Automatic
International Roaming
service to the United States
of America
20 January
The strategic alliance with
Telenor International AS was
formed
18 May
First operator to offer
innovative call programmes
that are designed for
customer usage of mobile
phones
9 September
First prepaid service provider
to introduce the new
generation prepaid services
which include Quickmail
services, Voicemail and
International Roaming
18 November
First telco to launch an
innovative and interactive
website in Malaysia as well
as Asia. Known as @DiGi,
it is slated to be one of the
most interactive websites in
the telecommunications
market
7 December
First telco to introduce the
e-pay system for convenient
airtime reloads for customers
as e-pay terminals are made
available at venues with
easy accessibility
18 April
The name of DiGi Swisscom
Bhd, the holding company of
DiGi Telecommunications
Sdn Bhd, was changed to
DiGi.Com Berhad
8 May
First telco to launch the
Mobile Phone Banking
Service in Malaysia using
the STK platform, in
collaboration with United
Overseas Bank (Malaysia)
Berhad
23 May
First telco in Malaysia to
align itself with MTV Asia,
the top music channel in
Asia, to bring to consumers
an interactive and exciting
music programme that
marries technology and
entertainment
5
6
DiGi.Com Berhad (425190-X)
2000
2001
4 September
DiGi Telecommunications
Sdn Bhd entered into an
agreement with Yahoo!
Asia to jointly create WAPenabled online services
Early March
DiGi reaches its one million
mobile customer mark due
to the combined success of
its innovative prepaid and
postpaid mobile services
18 October
First telco in Malaysia to
launch a revolutionary
mobile service in line with
full deregulation. Known
as DiGi Mobile One™, this
latest roll-out promises
substantial savings for all
mobile customers
16 March
DiGi’s first-ever MTVlicensed SIM Card Package
and Reload Coupons was
launched nationwide today.
The DiGi-MTV SIM Pack and
DiGi-MTV Reload Coupons
are the first of their kind to
be released anywhere in the
world
30 October
An RM800 million contract
was signed with Ericsson
(M) Sdn Bhd for the
expansion of DiGi’s existing
GSM 1800 network, to boost
both coverage and quality of
service. The contract also
includes the supply and
implementation of GPRS
technology
15 December
The launch of iDiGi, DiGi’s
new Internet Dial-up Access
Service in the Klang Valley,
which ensures faster access
speeds and reliability
18 December
The unveiling of djuice™,
DiGi’s unique mobile
Internet portal, with its
highly entertaining,
informative and useful
services for customers
who need and want greater
mobility
19 March
Introduction of the
innovative DiGi Mobile Movie
Booking Service, available
on DiGi’s djuice™ WAP, STK
and SMS platforms, which
enables DiGi customers to
make bookings of movie
tickets at selected Golden
Screen Cinemas, anytime
and anywhere, using their
mobile devices
24 July
DiGi & GHL Systems launch
Whoops!, a prepaid reload
service that allows prepaid
customers to reload their
mobile airtime without any
physical prepaid reload
coupons or PIN numbers at
terminals located nationwide
23 August
DiGi signs agreement with
Convenience Shopping Sdn
Bhd, allowing customers to
obtain DiGi Prepaid Plus™
reloads and purchase chatz™
24 hours a day, at all 7-Eleven
stores located nationwide
10 September
An alternative reload method
using a new interactive
medium, “Star Codes” is
launched by DiGi to enable
prepaid credit reload for its
DiGi Prepaid Plus™ customers
14 September
DiGi becomes first majority
foreign-owned service provider
in Malaysia with Telenor’s
increased shareholdings in
DiGi.Com to 61%
1 October
DiGi opens up inter-operator
Short Messaging Service
(SMS) with all telcos in
Malaysia
DiGi.Com Berhad (425190-X)
2002
2003
4 June
First telco in Malaysia to
offer Automatic International
Roaming and General Packet
Radio Services (GPRS)
to its prepaid mobile
customers nationwide, and
simultaneously launch
an exclusive Loyalty
Programme to reward its
prepaid customers. DiGi
today becomes the first
operator in the Asian region
to commercially launch
General Packet Radio
Services (GPRS) on both
prepaid and postpaid
platforms
27 May
DiGi signs a strategic
agreement with Siemens
Malaysia to upgrade its
GSM/GPRS mobile network
to next-generation wireless
technology, introducing
Enhanced Data Rates for
Global Evolution (EDGE)
in the Klang Valley
23 September
DiGi establishes an e-commerce
milestone through signing
a strategic agreement with
MOL AccessPortal Bhd to
enable Malaysia’s first
automatic online reload
service for DiGi Prepaid Plus™
and the purchase of chatz™,
its International Calling Card
13 November
First telco to offer DiGi’s
prepaid customers the
country’s first auto reload
service via an alliance with
Citibank. The service allows
DiGi’s prepaid customers to
perform automatic reloads
using their credit cards
Early August
DiGi hits its two millionth
mobile customer mark,
through increasing customer
recognition of its innovative
mobile communications
products and services
27 August
DiGi becomes the first
mobile communications
service provider to launch
Multimedia Messaging
Service (MMS) for both its
prepaid and postpaid mobile
customers in Malaysia
22 September
The launch of Beyond™
Prepaid, DiGi’s new prepaid
mobile service with its
intelligent automatic
adjusting rates feature
that automatically reduces
call rates as the number
of calls increase. Beyond™
Prepaid comes with a host
of innovative features
which include automatic
international roaming, MMS,
faster internet connection
via DiGi’s GPRS network,
call waiting, call divert and
multi-party conferencing
18 November
DiGi launches its
straightforward and simple
Horizon™ Postpaid service,
offering postpaid customers
an attractive choice between
its easy-to understand
Horizon Optimum™ and
Horizon Premier™ price
plans. Horizon Optimum™
utilises DiGi’s popular auto
adjusting rates feature
which allows the rate per
minute to be reduced with
the amount of calls the
user makes, while Horizon
Premier™ allows customers
to enjoy a value-for-money
nationwide flat rate
7
8
DiGi.Com Berhad (425190-X)
Corporate Information
Board of Directors
Tan Sri Dato’ Seri Vincent Tan Chee Yioun (Chairman)
Arve Johansen (Deputy Chairman)
Tun Dato’ Seri Dr Lim Chong Eu
Ole Bjorn Sjulstad
Per Olav Fosse
Gunnar Johan Bertelsen
Dato’ Ab. Halim Bin Mohyiddin
Chan Kien Sing (Alternate to Tan Sri Dato’ Seri Vincent Tan Chee Yioun)
Thor Asbjorn Halvorsen (Alternate to Arve Johansen and Per Olav Fosse)
Audit Committee
Dato’ Ab. Halim Bin Mohyiddin (Chairman/Independent Non-Executive Director)
Tun Dato’ Seri Dr Lim Chong Eu (Independent Non-Executive Director)
Ole Bjorn Sjulstad (Non-Independent Non-Executive Director)
Secretaries
Su Swee Hong (MAICSA No.0776729)
Gan Swee Peng (MAICSA No.7001222)
Domicile and Country of Incorporation
Malaysia
Registered Office
11th Floor Menara Berjaya
KL Plaza, 179 Jalan Bukit Bintang
55100 Kuala Lumpur
Tel: 03-2935 8888
Fax: 03-2935 8043
DiGi.Com Berhad (425190-X)
Share Registrars
Auditors
Berjaya Registration Services Sdn Bhd
KPMG
Lot C1-C3, Block C, 2nd Floor, KL Plaza
Chartered Accountants
179 Jalan Bukit Bintang
Wisma KPMG
55100 Kuala Lumpur
Jalan Dungun
Damansara Heights
Tel: 03-2145 0533
50490 Kuala Lumpur
Fax: 03-2145 9702
Stock Exchange Listing
Principal Bankers
Main Board of Malaysia Securities
Affin Bank Berhad
Exchange Berhad
AmMerchant Bank Berhad
Banca Intesa S.p.A., Hong Kong Branch
Bank of America N.A., Labuan Branch
Stock Short Name
Bumiputra-Commerce Bank Berhad
Crédit Agricole Indosuez, Labuan Branch
EON Bank Berhad
Fortis Bank S.A/N.V., Singapore
JPMorgan Chase Bank, Labuan Branch
Malayan Banking Berhad
Natexis Banques Populaires, Labuan Branch
Nordea Bank Sweden AB (publ)
OCBC Bank (Malaysia) Berhad
RHB Bank Berhad
Société Générale, Labuan Branch
Svenska Handelsbanken AB (publ), Sweden
The Bank of East Asia, Limited Labuan Branch
The Bank of Nova Scotia Berhad
The Bank of Nova Scotia, Labuan Branch
DIGI (6947)
9
10
DiGi.Com Berhad (425190-X)
Directors’ Profiles
Tan Sri Dato’ Seri Vincent Tan Chee Yioun
(Chairman, Non-Independent/Non-Executive)
52 years of age, Malaysian
He was appointed to the Board on 18 October 1997 and was
subsequently appointed as the Chairman on 12 May 1999.
He is a businessman and entrepreneur with varied interests
in property development, telecommunications, gaming,
stockbroking, manufacturing, trading, motor, hospitality and
Internet-related businesses, utilities, media and insurance
through various public and private companies including Intan
Utilities Berhad, Berjaya Times Square Sdn Bhd and Golden
Arches Restaurant Sdn Bhd, the local franchisee of the
McDonald’s fast food chain of restaurants.
Currently, he is the Chairman and Chief Executive Officer
(“CEO”) of Berjaya Group Berhad, CEO of Berjaya Sports Toto
Berhad and the Chairman of MOL.com Berhad and Nexnews
Berhad. He also holds directorships in Berjaya Vacation Club
Berhad, Bukit Tinggi Resort Berhad, Bukit Kiara Resort Berhad,
Berjaya Golf Resort Berhad and KDE Recreation Berhad as
well as several other private limited companies including DiGi
Telecommunications Sdn Bhd, a 100% owned subsidiary of the
Company.
DiGi.Com Berhad (425190-X)
Arve Johansen
(Deputy Chairman, Non-Independent/Non-Executive)
54 years of age, Norwegian
He was appointed to the Board on 20 January 2000 as the
Deputy Chairman of the Company. He holds a Master of
Science in Electrical Engineering (Telecommunications)
from the Norwegian Institute of Technology in Trondheim,
Norway and has taken part in a programme for Management
Development at the Harvard Business School in Boston, USA.
He has served as Senior Executive Vice President of
Telenor since 1999 and as Chief Executive Officer of
Telenor Mobile Communications AS since January 2000. He
joined Telenor in 1989 and has held a number of positions,
including President and Chief Executive Officer of Telenor
International AS. Prior to this, he was Executive Vice
President of Elektrisk Bureau Telecom (Ericsson of
Norway), and a Research Engineer at the Norwegian
Institute of Technology (ELAB).
Currently, he is the Chairman and Director of several
companies in USA, Thailand, Greece and Norway. He also
sits on the Boards of Telenor Asia Pte Ltd and DiGi
Telecommunications Sdn Bhd.
11
12
DiGi.Com Berhad (425190-X)
Tun Dato’ Seri Dr Lim
Chong Eu
Ole Bjorn Sjulstad
(Independent/Non-Executive)
(Non-Independent/Non-Executive)
84 years of age, Malaysian
42 years of age, Norwegian
He was appointed to the Board
on 1 October 1997. He graduated
with a Bachelor of Medicine and
a Bachelor of Surgery (M.B.Ch.B)
from the Edinburgh University,
Scotland in 1944. He was the
Chief Minister of Penang from
1969 to 1990 and the Chairman of
Penang Development Corporation.
He was conferred the Darjah
Utama Pangkuan Negeri (D.U.P.N.)
by the Tuan Yang Terutama (TYT)
Governor of Penang; the Seri Setia
Mahkota Malaysia (S.S.M.) by the
Yang Di-Pertuan Agong; the Datuk
Amar Bintang Kenyalang (DA) by
the TYT Governor of Sarawak; the
Grand Cross 2nd Class Award by
His Excellency the President of
Germany; and the Order of the
Rising Sun, Gold and Silver Star
by His Majesty, the Emperor
Akihito of Japan.
He is currently the Chairman
of Chin Well Holdings Berhad,
Suiwah Corporation Berhad and
Berjaya Vacation Club Berhad. He
also sits on the Boards of Southern
Steel Berhad and United Overseas
Bank (Malaysia) Berhad.
He was appointed to the Board
on 4 October 2001. He graduated
in Mechanical Engineering and
Business Administration from
Kongsberg Ingeniørhøgskole,
Norway in 1983.
He has a background in offshore
oil business, ICT (Information and
Communications Technology) and
telecommunications.
He joined Telenor Asia Pte
Ltd as Vice President in 2000.
Currently, he is the Managing
Director of Telenor Asia Pte Ltd
and serves as a Board member
in DiGi Telecommunications Sdn
Bhd, GrameenPhone Ltd and
United Communications Public
Company Limited.
DiGi.Com Berhad (425190-X)
Per Olav Fosse
Gunnar Johan Bertelsen
(Non-Independent/Non-Executive)
(Non-Independent/Non-Executive)
49 years of age, Norwegian
47 years of age, Norwegian
He was appointed to the Board
on 20 February 2003. He holds
a Masters Degree in Business
Administration from Norwegian
School of Management and a
Bachelor Degree in Electrical
Engineering from Telenor’s College
of Engineering in Norway. He
served as a Sergeant in the
Norwegian Army through the year
of 1977, after completing the
Norwegian Army’s Officers School
in 1976.
He has worked as an engineer
in Norway and the United States
and held top management posts
in areas covering satellite, data,
marketing and mobile. He has
also served in board positions
in Telenor as well as in other
telecommunications and technology
companies in the United States,
Africa and Europe.
Currently he is Senior Vice
President of Telenor Mobile
Communications AS and serves
as a director of companies in
Malaysia, Thailand and Canada/
USA.
He was appointed to the Board
on 18 February 2004. He was an
Alternate Director from November
2000 to February 2004. He
graduated with a Diploma in
Advance Management of University
College Dublin, Ireland. He also
holds a Masters Degree in Business
Administration of University College
Dublin, Ireland.
Currently, he is the Project
Direc tor of Telenor Asia Pte Ltd.
He is also a Director of DiGi
Telecommunications Sdn Bhd.
13
14
DiGi.Com Berhad (425190-X)
Dato’ Ab. Halim Bin Mohyiddin
(Independent/Non-Executive)
58 years of age, Malaysian
He was appointed to the Board on
23 November 2001. He holds a
Bachelor of Economics in Accounting
from University of Malaya and a
Master in Business Administration
from University of Alberta, Canada.
He was a lecturer at University
Kebangsaan Malaysia from 1973
to 1978. He joined Messrs Peat
Marwick Mitchell (now known as
KPMG) in 1977 and was admitted
as a Partner in 1985. Prior to his
retirement on 1 October 2001, he
was the Partner in charge of the
Assurance and Financial Advisory
Services Divisions.
He is currently the Vice
President of the Malaysian Institute
of Certified Public Accountants
(MICPA) and Chairman of its
Education and Training Committee.
He is also a council member of the
Malaysian Institute of Accountants
(MIA) and chairs its Examination
Committee. Internationally, he
is a member of the Education
Committee of the International
Federation of Accountants (IFAC).
He also sits on the Boards
of HeiTech Padu Berhad, ArabMalaysian Corporation Bhd, Utusan
Melayu (Malaysia) Berhad, MCM
Technologies Berhad, Kumpulan
Perangsang Selangor Berhad, Idris
Hydraulic (Malaysia) Bhd, Amway
(Malaysia) Holdings Berhad,
Idaman Unggul Berhad, KNM
Group Berhad and several private
limited companies.
DiGi.Com Berhad (425190-X)
Thor Asbjorn Halvorsen
Chan Kien Sing
(Alternate Director)
(Alternate Director)
50 years of age, Norwegian
47 years of age, Malaysian
He was appointed as an Alternate
Director on 27 February 2003.
He holds a Master of Science
in Electrical Engineering
(Telecommunications and
Computer Science) from the
Norwegian Institute of Technology
in Trondheim, Norway and read
a programme for Management
Development at INSEAD in
Fontainebleau, France.
He has served in several
Executive Management positions
in Telenor including Chief Executive
Officer (“CEO”) of Telenor Networks
from 1995 to 1998 and CEO of
Telenor Business Solutions from
1998. Prior to this, he has been
responsible for sales activities,
Product Management and
Developments and different
technical activities both in the
fixed and mobile networks.
Currently, he is Executive
Vice President of Telenor Mobile
and Director of several companies
in Norway and internationally. He
is also an Alternate Director in
DiGi Telecommunications Sdn Bhd.
He was appointed as an Alternate
Director on 18 October 1997. He is
a member of the Malaysian Institute
of Certified Public Accountants
(MICPA) and Malaysian Institute
of Accountants (MIA).
Having articled with Messrs
Peat Marwick Mitchell (now known
as KPMG) from 1975 to 1981, he
subsequently joined Arab-Malaysian
Merchant Bank Berhad (now
known as AmMerchant Bank
Berhad) specialising in corporate
finance until 1989 when he joined
Berjaya Group Berhad.
Currently, he is the Chief
Executive Officer of Berjaya Capital
Berhad, an Executive Director of
Berjaya Group Berhad and Berjaya
Sports Toto Berhad. He is also a
Director of Matrix International
Berhad, Berjaya Vacation Club
Berhad, Berjaya Holdings (HK)
Limited and International Lottery
& Totalizator Systems Inc., USA
and an Alternate Director in
Nexnews Berhad. He also holds
directorships in several other
private limited companies in the
Berjaya Group of Companies and
DiGi Telecommunications Sdn Bhd.
15
Save as disclosed,
none of the
Directors have:1. Any family
relationship with
any directors
and/or major
shareholders of
the Company;
2. Any conflict of
interest with the
Company; and
3. Any conviction
for offences
within the past
10 years other
than traffic
offences.
In every aspect of our
interaction with our
customers, we find
ways to engage them
and strengthen their
relationship with DiGi...
by offering easy-to-use
products or services,
in giving them the clearest and simplest
way to access our service, in making every
customer interface simple, in making sure
our communication is clear and impactful
18
DiGi.Com Berhad (425190-X)
Statement on Corporate Governance
The Board of Directors (“Board”) fully appreciates the importance of adopting
high standards of corporate governance throughout the Group. The Board views
corporate governance as synonymous with three key concepts, namely
transparency, accountability as well as corporate performance.
As such, the Board strives to adopt the substance behind corporate governance
prescriptions and not merely the form, with the aim of ensuring board
effectiveness in enhancing shareholder value. The Board is thus fully committed
to the maintenance of high standards of corporate governance by supporting and
implementing the prescriptions of the principles and best practices set out in Parts
1 and 2 of the Malaysian Code of Corporate Governance (“Code”) respectively.
The following statement sets out how the Company has applied the key principles
and the extent of its compliance with the best practices throughout the financial
year ended 31 December 2003.
A. Board of Directors
Board Responsibilities
The Board of Directors plays a primary role in corporate governance by setting
out the strategic direction of the Group, establishing goals, monitoring the
achievement of the goals and ensuring a high degree of transparency and
accountability towards all stakeholders. The key responsibilities of the Board
are in tandem with the 6 principal responsibilities specified under Best
Practice AAI of the Code.
Meetings
The Board met four (4) times during the financial year ended 31 December 2003.
Details of each existing Director’s meeting attendances are as follows:
Name
Attendance
Tan Sri Dato’ Seri Vincent Tan Chee Yioun
Non-Independent/Non-Executive
3/4
Arve Johansen
Non-Independent/Non-Executive
4/4
Tun Dato’ Seri Dr Lim Chong Eu
Independent/Non-Executive
4/4
Ole Bjorn Sjulstad
Non-Independent/Non-Executive
4/4
Per Olav Fosse
Non-Independent/Non-Executive
4/4
Dato’ Ab. Halim Bin Mohyiddin
Independent/Non-Executive
4/4
Sigve Brekke (resigned on 18.2.2004)
Non-Independent/Non-Executive
2/4
DiGi.Com Berhad (425190-X)
Two (2) out of the seven (7) Board members are considered independent in
accordance with the definition provided under paragraph 1.01 (Definition and
Interpretations) of the Malaysia Securities Exchange Berhad (“MSEB”) Listing
Requirements. As such, the Company fulfils the requirement to have at least
one third of the Board composed of Independent Non-Executive Directors.
Tun Dato’ Seri Dr Lim Chong Eu has been identified as the Senior Independent
Non-Executive Director of the Board to whom concerns may be conveyed.
Board Balance
The Board currently has seven (7) members, comprising two (2) Independent
Non-Executive Directors and five (5) Non-Independent Non-Executive Directors.
Together, the Directors bring a wide experience relevant to the direction of
the Group. The Directors combine in them expertise and experience in various
fields such as telecommunications, economics and investment, public services
and accounting. Their expertise, experience and background result in thorough
examination and deliberations of the various issues and matters affecting the
Group. A brief description of the background of each Director is presented on
pages 10 to 15 of the Annual Report.
There is a clear division of responsibility between the Chairman and the Chief
Executive Officer/Chief Operating Officer (CEO/COO) to ensure that there is a
balance of power and authority. The Chairman is responsible for running the
Board and ensures that all Directors receive sufficient relevant information on
financial and non-financial matters to enable them to participate actively in
Board decisions. The CEO/COO is responsible for the day to day management
of the business as well as implementation of Board’s policies and decisions.
There is also balance in the Board because of the presence of Independent
Non-Executive Directors of the calibre necessary to carry sufficient weight in
Board decisions. Although all the Directors have an equal responsibility for
the Group’s operations, the role of these Independent Directors is particularly
important in ensuring that the strategies proposed by the executive management
are fully discussed and examined and take into account the long term
interest, not only of the shareholders, but also of employees, customers,
suppliers, community and other stakeholders.
The Board is satisfied that the current Board composition fairly reflects the
investment of minority shareholders in the Company.
Supply of Information
The Chairman ensures that all Directors have full and timely access to
information with Board papers distributed in advance of meetings. Every
Director has also unhindered access to the advice and services of the
Company Secretary and may obtain independent professional advice at the
Company’s expense in furtherance of their duties. Prior to the meetings of
the Board, Board papers which include reports on group performance and
major operational, financial, strategic and regulatory matters are circulated
to all the Directors. These Board papers are issued at least seven (7) days in
advance to enable the Directors to obtain further explanation, where necessary,
in order to be properly briefed before the meeting.
19
20
DiGi.Com Berhad (425190-X)
Statement on Corporate Governance
In addition, there are matters reserved specifically for the Board’s decision,
including the approval of corporate plans and budgets, acquisitions and disposals
of assets that are material to the Group, major investments, changes to
control structure of the Group, including key policies and authority limits.
Appointments to the Board
The Nomination Committee currently comprises the following members:
Ole Bjorn Sjulstad (Chairman)
Tun Dato’ Seri Dr Lim Chong Eu
Dato’ Ab. Halim Bin Mohyiddin
Non-Independent/Non-Executive
Independent/Non-Executive
Independent/Non-Executive
The committee is empowered by its terms of reference to perform the
following primary functions:
(a) Recommend new nominations to the Board;
(b) Recommend to the Board, Directors to fill the seats on Board Committees;
(c) Review annually the required mix of skills and experience and other
qualities including core competencies that the Non-Executive Directors
should bring to the Board
Directors’ Training
All Directors have attended and completed the Mandatory Accreditation
Programme (MAP) conducted by the Research Institute of Investment
Analysts Malaysia (RIIAM), an affiliate company of the Kuala Lumpur Stock
Exchange Berhad. The Directors will continue to undergo other relevant
training programmes to further enhance their skills and knowledge on a
continuous basis in compliance with Practice Note No. 15/2003 of the MSEB
Listing Requirements on the Continuing Education Programme.
Re-election
Any Director appointed during the year is required, under the Company’s
Articles of Association, to retire and seek election by shareholders at the
following annual general meeting. The Articles also require that one-third of
the Directors retire by rotation each year and seek re-election at the annual
general meeting. The Board has also agreed that every Director will submit
himself for re-election at least every three years.
Directors over seventy (70) years of age are required to submit themselves
for re-appointment annually in accordance with Section 129(6) of the
Companies Act, 1965.
DiGi.Com Berhad (425190-X)
B. Directors’ Remuneration
Remuneration Committee
The Remuneration Committee currently comprises the following members:
Arve Johansen (Chairman)
Non-Independent/Non-Executive
Tan Sri Dato’ Seri Vincent Tan Chee Yioun Non-Independent/Non-Executive
Ole Bjorn Sjulstad
Non-Independent/Non-Executive
Arve Johansen was appointed as the Chairman of the Remuneration
Committee on 18.2.2004 to replace Sigve Brekke who has resigned on the
same date.
The primary functions of the Remuneration Committee is to set up the policy
framework and to make recommendations to the Board on all elements of
the remuneration package and other terms of employment of the executive
directors. Non-Executive Directors’ remuneration will be a matter to be
decided by the Board as a whole with the Director concerned abstaining from
deliberations and voting on decision in respect of his individual remuneration.
Details of the Directors’ Remuneration
The aggregate Directors’ remuneration paid to all Directors of the Company
by the Group and categorised into appropriate components for the financial
year ended 31 December 2003 are as follows:
Non-Executive
Allowances
RM’000
Bonus
RM’000
Total
RM’000
211
30
241
The number of Directors of the Company whose total remuneration fall within
the respective band are as follows:
Number of
Non-Executive Directors
RM50,000 and below
RM50,001 to RM100,000
RM100,001 to RM150,000
RM150,001 to RM200,000
2
1
3
21
22
DiGi.Com Berhad (425190-X)
Statement on Corporate Governance
C. Shareholders
Dialogue between Company and Investors
The Company recognises the importance of regular communication with
investors in the Company, with the annual report and financial statements,
regular interim statements being the key media used. Enquiries by shareholders
are dealt with as promptly as practicably possible. Shareholders, investors
and members of the public may also access the Company’s website to obtain
information on the Company.
The AGM
The key element of the Company’s dialogue with its shareholders is the
opportunity to gather views of and answer questions from, both private and
institutional shareholders on all issues relevant to the Company at the AGM.
At the AGM, the shareholders are encouraged to ask questions both about
the resolutions being proposed or about the Group’s operations in general.
Where it is not possible to provide immediate answers, the Chairman will
undertake to furnish the shareholder with a written answer after the AGM.
The Chairman of the Board also addresses the shareholders on the review of
the Group’s operations for the financial year and outlines the prospects of the
Group for the subsequent financial year. The CEO/COO and members of
management are also present at the AGM to clarify and explain any issue.
D. Accountability and Audit
Financial Reporting
DiGi aims to provide a balanced and meaningful assessment of the Group’s
financial performance and prospects primarily through the annual report,
quarterly financial statements and analyst presentations. The Board is
assisted by the Audit Committee in overseeing the Group’s financial reporting
process and the quality of its financial reporting.
DiGi.Com Berhad (425190-X)
Statement of Directors’ Responsibility in Respect of the Financial Statements
The Directors are required by the Companies Act, 1965 to prepare financial
statements for each financial year/period which have been made out in
accordance with the applicable approved accounting standards in Malaysia
and give a true and fair view of the state of affairs of the Group and of the
Company and of the results and cash flows of the Group and of the Company
for that year/period. In preparing those financial statements, the Directors
are required to:
• select suitable accounting policies and then apply them consistently;
• state whether applicable accounting standards have been followed, subject
to any material departures disclosed and explained in the financial
statements;
• make judgements and estimates that are reasonable and prudent; and
• prepare the financial statements on the going concern basis unless it is
inappropriate to presume that the Company will continue in business.
The Directors are responsible for keeping proper accounting records which
disclose with reasonable accuracy the financial position of the Group and of
the Company and to enable them to ensure that the financial statements
comply with the Companies Act, 1965. The Directors are also responsible for
safeguarding the assets of the Group and hence for taking reasonable steps
for the prevention and detection of fraud and other irregularities.
Internal Control
The Statement on Internal Control set out on pages 24 to 26 of the Annual
Report provides an overview on the state of internal controls within the
Group.
Relationship with the Auditors
Key features underlying the relationship of the Audit Committee with the
external auditors are included in the Audit Committee’s terms of reference as
detailed on pages 27 to 30 of the Annual Report.
A summary of the activities of the Audit Committee during the year, including
the evaluation of the independent audit process, are set out on page 27 of
the Annual Report.
23
24
DiGi.Com Berhad (425190-X)
Statement on Internal Control
Introduction
The Board of Directors (“Board”) are committed to maintaining a sound system
of internal control in the Group and is pleased to provide the following statement,
which outlines the nature and scope of internal control of the Group during the
financial year.
Board Responsibility
The Board is ultimately responsible for the Group’s system of internal control which
includes the establishment of an appropriate control environment and framework
as well as reviewing its adequacy and integrity. The system of internal control
covers, inter alia, risk management and financial, organizational, operational and
compliance controls. Because of the limitations that are inherent in any system
of internal control, this system is designed to manage, rather than eliminate, the
risk of failure to achieve the Group’s objectives. Accordingly, it can only provide
reasonable but not absolute assurance against material misstatement or loss. It
is possible that internal controls can be circumvented or overridden. Furthermore,
because of changing circumstances and conditions, the effectiveness of an internal
control system may vary over time.
Key Elements of the System of Internal Control
The following sets out the key elements of the system of internal control of the
Group, which have been in place throughout the financial year and up to the
date of the Directors’ Report.
There is in place a clearly defined organizational structure within the Group with
formally defined lines of responsibility and delegation of authority. A process of
hierarchical reporting has been established which provides for a documented trail
of accountability.
Significant changes in the business and the external environment are reported to
the Board during the Board meetings. Quarterly financial and other information
are also provided to the Audit Committee and the Board. This oversight review
enables the Board to control and evaluate the business performance so as to
ensure that the Group is achieving its corporate objectives. The role of the Audit
Committee in respect of its review of the system of internal controls is described
in the Audit Committee Report included in this annual report.
There is also submission of monthly financial and operational information to the
Operating Committee (the composition of which has been approved by the Board)
that includes the monthly and year-to-date financial results and comparisons to
the pre-determined key performance indicators. Based on this monitoring of
results against budget, significant variances are identified and management
action taken, where necessary.
DiGi.Com Berhad (425190-X)
There is an annual budgeting and business plan process where the operating
units would prepare budgets for the forthcoming financial year and for which
these are approved by the Operating Committee and the Board. The Operating
Committee also review quarterly forecasts prepared and submitted by the
management.
Other control procedures include the establishment of appropriate limits of
authority for the Board, the Operating Committee and senior management for
appropriate approval of transactions. There are established policies on health and
safety, employees training and development, staff performance and evaluation.
These procedures are relevant across the Group’s operations and provide for
continuous assurance to be given to management and, finally to the Board.
Enterprise Risk Management Framework
The Board with the assistance of the internal audit function reviewed the risk
management processes of the various operating businesses units with the aim
of strengthening the risk management functions across the Group.
The consolidated risk profile of the Group was updated during the financial year.
A summary of the key findings was subsequently submitted to the Audit
Committee for consideration.
For the purposes of further enhancing the Group’s risk management process,
the following initiatives would be undertaken in 2004:
• A Risk Management Committee, to be headed by the Chief Executive Officer,
shall be established with the responsibility of identifying and communicating
to the Board via the Audit Committee, the critical risks (present and potential)
the Group faces, their changes, and the management action plans to manage
the risks.
• A full time dedicated Risk Officer shall coordinate the enterprise risk
management within the Group.
• A Risk Management Manual will be issued which outlines the risk management
framework for the Group and offers practical guidance to all employees on risk
management issues.
• There will be a requirement to submit quarterly risk management reports to
the Heads of functions for reporting to the Group Risk Management Committee.
25
26
DiGi.Com Berhad (425190-X)
Statement on Internal Control
Internal Audit Function
The Group has in place an internal audit function, which assists the Board in
conducting appropriate reviews to ensure that key controls established by the
Board and management are operating effectively in order for the Board to
achieve the objective of ensuring the adequacy and effectiveness of the system
of internal control.
Internal audit reviews the control processes implemented by the management,
and reports to the Audit Committee on a quarterly basis. Internal audit adopts a
risk-based approach in the review of the internal controls in the key activities of
the Group’s businesses on the basis of an annual internal audit plan that had
been presented to and approved by the Audit Committee.
Weaknesses of Internal Controls that Result in Material Losses
There were no material losses incurred during the current financial year as a
result of weaknesses in internal control. Management continues to take
measures to strengthen the control environment.
Other Compliance Information
Non-Audit Fees
The amount of non-audit fees paid to external auditors for the financial year
ended 31 December 2003 is RM88,600.
Material Contracts
There were no material contracts entered into by the Company and its
subsidiaries which involves directors’ and major shareholders’ interests either still
subsisting at the end of the financial year ended 31 December 2003 or entered
into since the end of the previous financial year.
DiGi.Com Berhad (425190-X)
Audit Committee Report
Composition
Dato’ Ab. Halim Bin Mohyiddin
Chairman/Independent Non-Executive Director
Tun Dato’ Seri Dr. Lim Chong Eu
Member/Independent Non-Executive Director
Ole Bjorn Sjulstad
Member/Non-Independent Non-Executive Director
Meetings
The Audit Committee held five meetings during the financial year ended
31 December 2003 which were attended by all the members. Representatives of
the external auditors and other officers of the Group were also invited to attend
and brief the members on specific issues during deliberations by the Audit
Committee.
Summary of Activities
The activities undertaken by the Audit Committee during the financial year ended
31 December 2003 included the following:
• Reviewed the quarterly unaudited financial results/reports and annual audited
financial statements before submission to the Board for consideration and
approval;
• Reviewed the external auditors’ scope of work and audit plans for the year;
• Reviewed and discussed the external auditors’ audit report and areas of
concern in the management letter thereof, including management’s response;
• Assessed the adequacy and effectiveness of the system of internal control and
accounting control procedures and the weaknesses of the Group’s operating
units by reviewing the various internal audit reports and management
responses thereto and ensuring significant findings are adequately addressed
by management;
• Reviewed the adequacy and relevance of the scope, functions and resources of
internal audit and that it has the necessary authority to carry out its work; and
• Reported to the Board on its activities and significant findings and results.
27
28
DiGi.Com Berhad (425190-X)
Audit Committee Report
Internal Audit Function
The Group has an established Internal Audit Division which assists the Audit
Committee in the discharge of its duties and responsibilities. The Group’s Internal
Audit Division conducted programmed independent reviews and evaluated risk
exposures relating to the Group’s governance, operations and information
systems. The audit reviews also included assessing the means of safeguarding
assets; and the economy and efficiency with which resources are employed.
Further details of the activities of the Internal Audit Division are set out in the
Statement on Internal Control on pages 24 to 26.
Terms of Reference
1. Membership
The Committee shall be appointed by the Board from amongst the Directors
and shall consist of not less than three members, a majority of whom shall be
Independent Directors and at least one member of the Committee must be a
member of the Malaysian Institute of Accountants or such other qualifications
and experience as approved by the Malaysia Securities Exchange Berhad.
A quorum shall consist of two members and a majority of the members
present must be Independent Directors.
If a member of the Audit Committee resigns, dies or for any other reason
ceases to be a member with the result that the number of members is
reduced to below three, the Board of Directors shall, within three months of
that event, appoint such number of new members as may be required to
make up the minimum number of three members.
2. Chairman
The Chairman of the Committee shall be an Independent Director appointed
by the Board. He shall report on each meeting of the Committee to the Board.
3. Secretary
The Company Secretary shall be the Secretary of the Committee and shall be
responsible, in conjunction with the Chairman, for drawing up the agenda and
circulating it, supported by explanatory documentation to the Committee
members prior to each meeting.
The Secretary shall also be responsible for keeping the minutes of meetings of
the Audit Committee and circulating them to the Committee members and to
the other members of the Board of Directors.
DiGi.Com Berhad (425190-X)
4. Frequency of Meetings
Meetings shall be held not less than four times a year and will normally be
attended by the Officer charged with the responsibilities of the Group’s
finance and Head of Internal Audit. The presence of external auditors will be
requested if required and the external auditors may also request a meeting if
they consider it necessary.
The Committee may regulate its own procedure in lieu of convening a formal
meeting by means of video or teleconferencing or any other means of audio
or audio-visual communications.
5. Authority
The Committee is authorised by the Board to investigate any activity within
its terms of reference and shall have unrestricted access to both the internal
and external auditors and to all employees of the Group. The Committee is
also authorised by the Board to obtain external legal or other independent
professional advice as necessary.
The Committee is also authorised to convene meetings with the external
auditors excluding the attendance of the executive members of the
Committee, wherever deemed necessary.
6. Duties
The duties of the Committee shall be :
(a) To consider the appointment of external auditors, the audit fee and
any questions of resignation or dismissal including recommending the
nomination of person or persons as external auditors;
(b) To discuss with the external auditors where necessary, on the nature and
scope of audit and to ensure coordination of audit where more than one
audit firm is involved;
(c) To review the quarterly results and year-end financial statement prior to
the approval by the Board, focusing on:
• going concern assumption
• compliance with accounting standards and regulatory requirements
• any changes in accounting policies and practices
• significant issues arising from the audit
• major judgemental areas
(d) To prepare Audit Committee Report at the end of each financial year;
(e) To discuss problems and reservations arising from the interim and final
external audits, and any matters the external auditors may wish to
discuss (in the absence of management, where necessary);
29
30
DiGi.Com Berhad (425190-X)
Audit Committee Report
(f)
To review the external auditors’ management letter and management’s
response;
(g) To review any related party transaction and conflict of interest situation
that may arise within the Company or Group including any transaction,
procedure or course of conduct that raises question of management
integrity;
(h) To do the following in respect of the internal audit function:
• review the adequacy of scope, functions and resources of the internal
audit function and that it has the necessary authority to carry out its
work;
• review internal audit programme;
• ensure coordination of external audit with internal audit;
• consider the major findings of internal audit investigations and
management’s response, and ensure that appropriate actions are
taken on the recommendations of the internal audit function;
• review any appraisal or assessment of the performance of the staff of
the internal audit function;
• approve any appointment or termination of senior staff member of the
internal audit function;
• inform itself of resignations of internal audit staff members and provide
the resigning staff member an opportunity to submit his/her reason for
resignation;
• to monitor related party transactions entered into by the Company and
its subsidiaries, and to ensure that the Directors report such transactions
annually to shareholders via the annual report;
• to review and monitor the effectiveness of internal control systems and
to evaluate the systems with the external auditors.
(i)
To carry out such other responsibilities as may be defined jointly by the
Audit Committee and the Board of Directors;
(j)
In compliance with Paragraph 15.17 of the Malaysia Securities Exchange
Berhad (‘the Exchange’) Listing Requirements, where the Committee is
of the view that a matter reported by it to the Board has not been
satisfactorily resolved resulting in a breach of the Listing Requirements,
the Committee must promptly report such matter to the Exchange.
DiGi.Com Berhad (425190-X)
Profile of Chief Executive Officer
Tore Johnsen
Chief Executive Officer
Tore Johnsen is the Chief Executive
Officer of DiGi.Com Berhad and DiGi
Telecommunications Sdn Bhd. He
obtained a Masters degree in Electrical
Engineering from the University of
Trondheim, Norway in 1972, before
embarking on a long and distinguished
career at Telenor. He began as an
engineer at Telenor Radio Transmission
Office in 1974, and advancing
through the ranks, soon increased
his involvement in Telenor’s mobile
activities. He gained extensive
international experience in various
cellular business areas in his
appointment as Senior Advisor and
Deputy CTO of Telenor Mobil AS.
This naturally led to his next portfolio
as Head of Product Management
responsible for the cellular business
of NMT-450/900 and GSM 900
networks. With his subsequent
appointment as Project Director
at Mobility, Telenor International,
he was tasked with providing support
for Telenor’s greenfield and mobile
acquisition activities, as well as their
international mobile ventures. Just
prior to joining DiGi as Head of
Corporate Strategy in January 2000,
he was the Mobile Product Director
at Telenor Asia in Singapore. He
assumed duties as DiGi’s Chief
Operating Officer on February 15,
2001, before being appointed as
Chief Executive Officer of DiGi.Com
Berhad and DiGi Telecommunications
Sdn Bhd on January 1, 2004.
31
32
DiGi.Com Berhad (425190-X)
Management Group
Erik Aas
Khor Choo Lin
Jon Eddy
Tan Lay Swee
Head, Mobile
GM, Human Resource &
Administation
Chief Technical Officer
GM, Internal Audit
Ho Meng
Chua Seok Theng
Tan Kim Shah
Chief Financial Officer
Chief Information Officer
Sr GM, International
DiGi.Com Berhad (425190-X)
Tore Johnsen
Roslan bin Rosli
Jennifer Nelson
Chief Executive Officer
DGM, Regulatory, Legal &
Domestic Carrier Services
Sr Manager, Corporate
Communications
Christina Ng Wai Meng
Chan Nam Kiong
GM, Customer Services
GM, Sales & Distribution
33
We aim to give our
customers more than
100 per cent in terms
of meeting and
exceeding their
expectations
....for a world-class network,
top quality products and customer
care they can count on
36
DiGi.Com Berhad (425190-X)
Group Financial Summary
Year ended
31 December 2003
Year ended
31 December 2002
Eight months ended
31 December 2001
RM’000
Year ended
30 April 2001
(Restated)
RM’000
Year ended
30 April 2000
(Restated)
RM’000
RM’000
RM’000
1,713,529
1,289,564
747,042
887,004
634,380
Profit before taxation
201,536
145,770
121,921
152,145
57,658
Profit after taxation
142,223
100,870
158,921
152,145
57,658
Total assets
3,247,432
3,008,517
2,410,361
2,077,263
1,619,694
Shareholders’ fund
1,459,838
1,317,615
1,216,745
1,057,824
905,679
750,035
815,715
678,002
490,906
76,312
8.3%
7.8%
21.3%
17.2%
9.1%
Earnings per share (sen)
19.0
13.4
21.2
20.3
8.5
Net tangible assets per share (RM)
1.84
1.64
1.53
1.38
1.21
Revenue
Long term liabilities
Profit after taxation as % of revenue
Note: The above group financial summary has been prepared to conform with the current year’s presentation of the financial statements.
DiGi.Com Berhad (425190-X)
201,536
145,770
121,921
152,145
57,658
1,713,529
1,289,564
747,042
RM ’000
887,004
Profit before taxation
RM ’000
634,380
Revenue
2000 2001 2001* 2002 2003
2000 2001 2001* 2002 2003
2000 2001 2001* 2002 2003
2000 2001 2001* 2002 2003
1.84
1.64
1.53
1.38
1.21
750,035
815,715
678,002
RM
490,906
RM ’000
76,312
Long term liabilities
Note:* denotes eight months ended 31 December 2001
1,459,838
1,317,615
1,216,745
2000 2001 2001* 2002 2003
Net tangible assets
per share
2000 2001 2001* 2002 2003
1,057,824
905,679
3,247,432
3,008,517
2,410,361
2,077,263
1,619,694
142,223
100,870
RM ’000
158,921
Shareholders’ fund
RM ’000
152,145
Total assets
RM ’000
57,658
Profit after taxation
2000 2001 2001* 2002 2003
37
38
DiGi.Com Berhad (425190-X)
Ringkasan Kewangan Kumpulan
Tahun berakhir
31 Disember 2003
Tahun berakhir
31 Disember 2002
Lapan bulan berakhir
31 Disember 2001
RM’000
Tahun berakhir
30 April 2001
(Dinyata semula)
RM’000
Tahun berakhir
30 April 2000
(Dinyata semula)
RM’000
RM’000
RM’000
1,713,529
1,289,564
747,042
887,004
634,380
Keuntungan sebelum cukai
201,536
145,770
121,921
152,145
57,658
Keuntungan selepas cukai
142,223
100,870
158,921
152,145
57,658
Jumlah aset
3,247,432
3,008,517
2,410,361
2,077,263
1,619,694
Dana pemegang saham
1,459,838
1,317,615
1,216,745
1,057,824
905,679
750,035
815,715
678,002
490,906
76,312
8.3%
7.8%
21.3%
17.2%
9.1%
Pendapatan sesaham (sen)
19.0
13.4
21.2
20.3
8.5
Aset ketara bersih sesaham (RM)
1.84
1.64
1.53
1.38
1.21
Hasil
Tanggungan jangka panjang
Keuntungan selepas cukai sebagai % hasil
Nota: Ringkasan kewangan kumpulan di atas telah disediakan mengikut pembentangan baru penyata kewangan bagi tahun semasa.
Jumlah aset
Dana pemegang
saham
RM ’000
2000 2001 2001* 2002 2003
2000 2001 2001* 2002 2003
1.84
1.64
1.53
1.38
1.21
750,035
815,715
678,002
RM
490,906
RM ’000
76,312
Aset ketara bersih
sesaham
Nota:* menandakan lapan bulan berakhir 31 Disember 2001
1,459,838
1,317,615
1,216,745
2000 2001 2001* 2002 2003
Tanggungan jangka
panjang
2000 2001 2001* 2002 2003
1,057,824
905,679
3,247,432
3,008,517
2,410,361
2,077,263
1,619,694
142,223
100,870
158,921
RM ’000
152,145
RM ’000
57,658
145,770
121,921
2000 2001 2001* 2002 2003
2000 2001 2001* 2002 2003
Keuntungan
selepas cukai
152,145
57,658
1,713,529
1,289,564
RM ’000
747,042
RM ’000
887,004
Keuntungan
sebelum cukai
634,380
Hasil
201,536
DiGi.Com Berhad (425190-X)
2000 2001 2001* 2002 2003
39
40
DiGi.Com Berhad (425190-X)
෱࿦਒ਜ਼‫ٷڑ‬ဢࡌ
ဠэ਒‫އ‬Б‫ݙ‬
2003Б12̢31̠
ဠэ਒‫އ‬Б‫ݙ‬
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RM’000
RM’000
RM’000
RM’000
1,713,529
1,289,564
747,042
887,004
634,380
ൂ‫܉‬ҁᇜ
201,536
145,770
121,921
152,145
57,658
ൂ‫ݣ‬ҁᇜ
142,223
100,870
158,921
152,145
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17.2%
9.1%
Ԑ‫ڶ‬ҁᇜ!)˷*
19.0
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20.3
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ൂ‫ݣ‬ҁᇜƟ)ᒫ๬*
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٧๎Ĉ̾ʰ਒ਜ਼‫ٷڑ‬ဢࡌʝᎳັΏБ‫ݙ‬਒ਜ਼‫ٷڑ‬ౢҙфరĄ
!!!!!!!!!!!!!!!!!
40
DiGi.Com Berhad (425190-X)
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2003Б12̢31̠
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)ࡧ๳ఙࡘ*
ဠэ਒‫އ‬Б‫ݙ‬
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)ࡧ๳ఙࡘ*
RM’000
RM’000
RM’000
RM’000
RM’000
1,713,529
1,289,564
747,042
887,004
634,380
ൂ‫܉‬ҁᇜ
201,536
145,770
121,921
152,145
57,658
ൂ‫ݣ‬ҁᇜ
142,223
100,870
158,921
152,145
57,658
ཥ୰ᒂᖞ
3,247,432
3,008,517
2,410,361
2,077,263
1,619,694
‫ٍڶ‬ཥۜ
1,459,838
1,317,615
1,216,745
1,057,824
905,679
‫۝‬ೈࡒฆ
750,035
815,715
678,002
490,906
76,312
8.3%
7.8%
21.3%
17.2%
9.1%
Ԑ‫ڶ‬ҁᇜ!)˷*
19.0
13.4
21.2
20.3
8.5
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!!!!!!!!!!!!!!!!!
201,536
145,770
152,145
57,658
1,713,529
ඝ Ĉ + ‫ ے‬ΰ ൖ ႗ ‫ ػ‬2001 Б 12 ̢31̠˞ʤ࢏ ̢
1.53
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1.21
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815,715
678,002
490,906
RM
76,312
Ԑ‫୑ڶ‬ФӜཥ
RM ’000
1.84
1,459,838
2000 2001 2001* 2002 2003
‫۝‬ೈࡒฆ
2000 2001 2001* 2002 2003
1,057,824
905,679
3,247,432
3,008,517
2,410,361
2000 2001 2001* 2002 2003
1.64
2000 2001 2001* 2002 2003
2,077,263
142,223
1,619,694
RM ’000
100,870
RM ’000
158,921
‫ٍڶ‬ཥۜ
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152,145
ཥ୰ᒂᖞ
57,658
ൂ‫ݣ‬ҁᇜ
1,317,615
2000 2001 2001* 2002 2003
2000 2001 2001* 2002 2003
1,216,745
1,289,564
747,042
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887,004
ൂ‫܉‬ҁᇜ
RM ’000
634,380
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121,921
DiGi.Com Berhad (425190-X)
2000 2001 2001* 2002 2003
41
DiGi ageg
edert defr
ased der saw
gert asde
erasd ageg
edert defr
our aspiration
ased der saw
gert asde
To be the mobile communications
leader in creating experiences with
a difference for our customers and
business partners through our
passion for success
erasd ageg
edert defr
ased der saw
gert asde
erasd ageg
edert defr
ased der saw
gert asde
erasd ageg
ede.
our aspiration
To be the mobile communications
leader in creating
experiences
with
We maintain
our
a differenceleadership
for our position
customers
and
as
Our mision is to
business partners
through with
our
industry innovator
provide
passion forour
success
continued
ability customers
to come up
with the most innovative
solutions,
with specific
whether in solutions
delivery of to meet
individual needs
the latest services,
customer care,
for
competitive pricing, or
communications,
ways to secure and
our key principles
connectivity,
keep our customers
delighted access to
We have a passion for
our customers
information
and
security. Provide
We value ideas and encourage initiative
an environment
where our
We emphasise mutual trust and respect
employees can
growofand
be
We believe in the power
teamwork
fulfilled. Provide
We build partnerships
for success
superior
returns to
shareholders.
Contribute to
44
DiGi.Com Berhad (425190-X)
Chairman’s Statement/Penyata Pengerusi
Dear shareholders,
Pemegang saham sekalian,
On behalf of the Board of Directors of
DiGi.Com Berhad, I am pleased to
present you with the Annual Report
and Financial Statements of the Group
and the Company for the financial
year ended 31 December 2003.
Bagi pihak Lembaga Pengarah
DiGi.Com Berhad, saya sukacita untuk
membentangkan Laporan Tahunan
dan Penyata Kewangan Kumpulan
dan Syarikat bagi tahun kewangan
berakhir 31 Disember 2003.
This year, the telecommunications
industry continued to evolve at an
unprecedented pace. The formation
of a leaner industry structure due
to consolidation from five main
players down to three during the year
under review, saw keener and more
intense competition in the mobile
communications sector. In the face of
such challenges, DiGi has successfully
forged ahead as a leading player
because it has been able to adapt
quickly, harness the power of
innovation and maintain its position
as a high-performance business. It
has stayed true to its commitment of
bringing the benefits of cutting-edge
wireless mobile multimedia products
and services to as many Malaysians
as possible.
Tahun ini, industri telekomunikasi
terus berkembang pesat pada kadar
yang tidak pernah dicapai sebelum
ini. Pembentukan struktur industri
yang lebih cekap, hasil penggabungan
lima peserta utama untuk menjadi
tiga peserta pada tahun yang
dilaporkan, mewujudkan persaingan
yang lebih hebat dan sengit dalam
sektor komunikasi mudah alih.
Walaupun menghadapi cabarancabaran tersebut, DiGi telah berjaya
melangkah maju sebagai peserta utama
kerana ia berupaya menyesuaikan diri
dengan pantas, memanfaatkan kuasa
inovasi dan mengekalkan kedudukannya
sebagai perniagaan prestasi tinggi.
DiGi tetap berpegang kepada
komitmennya untuk membawa
faedah-faedah produk dan
perkhidmatan multimedia mudah
alih terkini kepada seberapa ramai
rakyat Malaysia yang mungkin.
During the year, we focused our
attention on giving our customers
simple and easy-to-use products and
services that they really want and
expect from their mobile service
provider. We have made excellent
progress towards this objective by
Pada tahun yang dilaporkan,
perhatian kami tertumpu kepada
usaha memberikan pelanggan kami
produk dan perkhidmatan yang
...DiGi’s core strength is its ability for quick and
continuous innovation with practical and
relevant applications...
DiGi.Com Berhad (425190-X)
mudah digunakan yang dikehendaki
dan diharapkan oleh mereka daripada
pembekal perkhidmatan mudah alih.
Kami telah mencapai kemajuan besar
ke arah mencapai objektif tersebut
dengan pelancaran pelbagai produk
dan perkhidmatan inovatif yang
memberikan nilai untuk wang bagi
pelanggan prabayar dan pasca bayar
kami. Kesungguhan kami dapat
dilihat daripada kedudukan DiGi di
tempat kedua sebagai syarikat yang
memenuhi keperluan pelanggan
dalam kaji selidik tahunan Review
200: Asia’s Leading Companies oleh
majalah Far Eastern Economic Review.
launching a wide range of innovative
and value-for-money products and
services for both our prepaid and
postpaid customers. This was reflected
in DiGi being ranked second as
a company that is innovative in
responding to customers’ needs in the
Far Eastern Economic Review’s annual
company survey, the Review 200:
Asia’s Leading Companies.
I believe that DiGi’s core strength is
its ability for quick and continuous
innovation with practical and relevant
applications that cater to changing
customer needs and expectations.
Coupled with this has been a concerted
effort to widen and enhance the DiGi
brand for greater recognition of our
warm, friendly and approachable
personality. All these activities have
contributed to the Group’s steady
overall operating performance amidst
an increasingly competitive business
environment.
Saya percaya kekuatan teras DiGi ialah
kemampuannya untuk menghasilkan
inovasi dengan pantas dan secara
berterusan dengan aplikasi yang
praktikal dan relevan yang memenuhi
keperluan dan jangkaan pelanggan
yang semakin berubah. Di samping
itu, langkah-langkah bersepadu telah
diambil untuk memperluas dan
mempertingkatkan jenama DiGi agar
personaliti kami yang ramah, mesra
dan mudah didekati mendapat
pengiktirafan yang lebih meluas. Hasil
daripada semua kegiatan ini, Kumpulan
telah mencatatkan prestasi operasi
keseluruhan yang lebih mantap
walaupun dalam suasana perniagaan
yang semakin kompetitif.
45
46
DiGi.Com Berhad (425190-X)
Financial Performance
Prestasi Kewangan
For the financial year ended 31
December 2003, the Group registered
strong revenue growth of 33% to
achieve a record RM1.71 billion from
the previous financial year. Net profits
soared 41% to 142.2 million, and
earnings per share rose significantly
to 19.0 sen from the previous year’s
13.4 sen. The consistent revenue
growth trend achieved throughout the
year under review has been attributed
to higher mobile revenue, mainly from
our 37% mobile customer growth.
Earnings before interest, taxation,
depreciation and amortization
(‘EBITDA’) were boosted by the
increased revenue growth to an
impressive RM698.9 million with an
improved margin of 41% from 38%
achieved in the previous year.
Bagi tahun kewangan berakhir 31
Disember 2003, Kumpulan telah
mencatatkan pertumbuhan hasil yang
kukuh sebanyak 33% berbanding
tahun kewangan sebelumnya untuk
mencapai hasil rekod berjumlah
RM1.71 bilion. Keuntungan bersih
meningkat 41% kepada 142.2 juta
dan pendapatan sesaham meningkat
secara mendadak kepada 19.0 sen
berbanding 13.4 sen pada tahun
sebelumnya. Trend pertumbuhan
hasil yang konsisten yang dicapai
sepanjang tahun yang dilaporkan
diperolehi daripada hasil perkhidmatan
mudah alih yang lebih tinggi,
terutamanya kerana pertumbuhan
37% dalam pelanggan mudah alih.
Pendapatan sebelum faedah, cukai,
susut nilai dan pelunasan (“EBITDA”)
turut meningkat kepada RM698.9
juta, sejajar dengan kenaikan hasil,
dengan margin 41% yang lebih tinggi
berbanding 38% yang dicapai pada
tahun sebelumnya.
Current Challenges
A milestone development for the
entire industry during the year has
been the consolidation of the industry
that has invariably changed the
competitive landscape. Also, as the
mobile penetration rate, currently at
44%, moves towards maturity, we
need to work harder to entice and
keep customers and maintain
profitability by improving service
delivery, price competitiveness and
innovative customized packaging.
DiGi is poised to face this challenge
by consistently responding quickly
to the needs of our customers and
intelligently to our competition. We
have put our customers at the center
of everything we do and every
operational unit is focused on
providing customers with products
and services that directly address
their needs and wants.
Cabaran Semasa
Satu perkembangan penting bagi
seluruh industri pada tahun yang
dilaporkan ialah penggabungan
industri yang telah mengubah
struktur persaingan. Di samping itu,
memandangkan kadar penembusan
mudah alih yang kini mencapai
tahap 44% sudah mula matang,
kami perlu berusaha lebih gigih
untuk memperolehi dan mengekalkan
pelanggan serta mengekalkan tahap
keuntungan dengan memperbaiki
bekalan perkhidmatan, daya saing
harga dan pakej inovatif terkhusus.
DiGi bersedia untuk menghadapi
cabaran-cabaran ini dengan bertindak
balas pantas secara konsisten untuk
memenuhi keperluan pelanggan kami
dan mengambil langkah yang bijak
untuk menandingi pesaing kami.
Kami memastikan pelanggan menjadi
DiGi.Com Berhad (425190-X)
During the year, we underscored our
strategic decision to play a role along
the 3G value chain. Through creatively
introducing a full range of advanced
and affordable mobile multimedia
products and services on our existing
2.5G network to meet initial demand,
alongside completed efforts in
upgrading our network to facilitate
next-generation wireless technology
using Enhanced Data Rates for GSM
Evolution (EDGE), DiGi customers will
be able to enjoy higher quality voice
calls, advanced multimedia services
at faster speeds, one step ahead of
any other mobile communications
service provider in Malaysia.
At the same time, concerted efforts
were made to strengthen our network
quality and capacity and expand our
geographical coverage. To this end, DiGi
has worked on building partnerships
and strategic alliances at all levels
with network operators, handset
manufacturers, middleware providers
and applications developers to
reinforce its leading-edge products
and services.
47
keutamaan kami dan setiap unit operasi
memberi tumpuan membekalkan
produk dan perkhidmatan yang
memenuhi keperluan dan kehendak
pelanggan secara langsung.
Pada tahun yang dilaporkan,
kami menekankan lagi keputusan
strategik untuk memainkan peranan
dalam rantaian nilai 3G. Dengan
memperkenalkan produk dan
perkhidmatan multimedia mudah
alih yang canggih dan berpatutan
menerusi rangkaian 2.5G kami
yang sedia ada untuk memenuhi
permintaan awal, serta langkah
menaik taraf rangkaian kami yang
telah selesai dijalankan untuk
membolehkan teknologi tanpa wayar
generasi akan datang digunakan
menerusi Kadar Data Dipertingkatkan
untuk Evolusi GSM (EDGE), pelanggan
DiGi akan dapat menikmati panggilan
suara lebih berkualiti dan perkhidmatan
multimedia lanjut pada kelajuan lebih
pantas. Kami berada selangkah di
hadapan mana-mana pembekal
perkhidmatan komunikasi di Malaysia.
Pada masa yang sama, usaha
bersepadu sedang dilaksanakan untuk
memantapkan kualiti dan kapasiti
rangkaian dan memperluas liputan
...next-generation wireless
technology using EDGE,
our customers will be able
to enjoy higher quality
voice calls, advanced
multimedia services at
faster speeds, one step
ahead of any other mobile
communications service
provider in Malaysia
48
DiGi.Com Berhad (425190-X)
One striking example is in mobile
data services, which now enables the
sending of messages from handset
to handset along with still-pictures,
video clips and audio content. I am
pleased to report that in August 2003,
DiGi became the first service provider
in the industry to launch MMS for both
its prepaid and postpaid segments
and we continue to work towards
upgrading the technologies that
support this service.
Strategic Direction
The year under review saw the
introduction and implementation of
initiatives like consolidation, new
access pricing, infrastructure sharing,
and mandatory standards governing
access and quality of service. We are
confident that DiGi is ready and
capable of meeting these challenges.
The drive for product innovation
continues to be the key factor that
will allow us to strengthen our market
share and build a strong and sustained
customer base.
In response to the highly dynamic
business environment that we operate
in, the company has sought to
‘reinvent’ itself, allowing DiGi to lead
the market in rolling out services that
are timely, relevant and cost-effective.
We have long-recognised the need
for a clear growth strategy and also
the need for that clarity to be
communicated to all our employees,
partners and customers. Taking this
approach, management and staff
orchestrated a convincing change of
DiGi’s profile during the year under
review. We are now a much warmer,
friendlier and more approachable DiGi
at all points of contact. We saw the
need to build the DiGi brand into one
that provides quality products that
geografi kami. Untuk tujuan itu,
DiGi telah berusaha membina pakatan
dan perkongsian strategik di setiap
peringkat dengan pengendali
rangkaian, pengeluar telefon mudah
alih, pembekal perisian perantara dan
pencipta aplikasi untuk memperkukuh
produk dan perkhidmatan canggihnya.
Satu contoh yang baik ialah
perkhidmatan data mudah alih,
yang kini membolehkan penghantaran
mesej yang mengandungi gambar
pegun, klip video dan kandungan
audio dari satu telefon mudah alih ke
telefon mudah alih lain. Saya sukacita
untuk melaporkan bahawa pada
Ogos 2003, DiGi menjadi pembekal
perkhidmatan pertama dalam industri
untuk melancarkan MMS untuk
segmen prabayar dan pasca bayar
dan kami akan terus berusaha menaik
taraf teknologi yang menyokong
perkhidmatan ini.
Hala Tuju Strategik
Pada tahun yang dilaporkan, inisiatif
seperti penggabungan, harga capaian
baru, perkongsian infrastruktur dan
piawaian mandatori untuk mengawal
capaian dan kualiti perkhidmatan,
telah diperkenalkan dan dilaksanakan.
Usaha untuk mencapai inovasi produk
terus menjadi faktor utama yang
membolehkan kami meningkatkan
bahagian pasaran dan membina asas
pelanggan yang kukuh dan mampan.
Sebagai tindak balas kepada suasana
perniagaan yang sangat dinamik,
syarikat telah berusaha ‘memperbaharui’
operasinya, lantas membolehkan
DiGi mendahului pasaran dengan
melancarkan perkhidmatan yang
relevan, menjimatkan kos dan tepat
pada masanya. Sejak dulu lagi,
kami menyedari betapa perlu kami
To be the key factor that will allow us to strengthen our market
share and build a strong and sustained customer base
DiGi.Com Berhad (425190-X)
are not only innovative but affordable
and practical, coupled with a service
that is reliable and of impeccable
quality. DiGi products and services
offer a value proposition that
customers can use to enhance their
lifestyle and facilitate business
efficiency.
In tandem with these considerations,
four key areas were identified as
requiring our undivided attention in
order to improve our performance
and maintain a competitive edge:
• We saw the need to expand our
network coverage and gain access
to new market centres as a key area
of emphasis in addressing customer
demands for uncompromised quality
to match their increasing mobility
needs. In this, our market-centric
coverage expansion strategy has
resulted in significant growth in
our net customer additions during
the year under review, with wider
recognition of DiGi’s “best where
we are” network quality throughout
the nation.
• Undivided customer focus and
attention was another key priority
area. Our main message to both
our customers and our staff was
that the customer is the focus of
all that we do. We are putting all
our efforts into learning more about
our customers, understanding what
they need and want, and then giving
them simple, user-friendly products
and services to meet these needs.
During the year we introduced
a series of innovative, intelligent
and straightforward mobile
communications services and product
enhancements that allowed our
customers to stay connected and
have access to information and
entertainment with greater mobility,
speed, convenience and clarity.
merangka strategi pertumbuhan
yang jelas. Strategi yang jelas itu
juga perlu disampaikan kepada
kakitangan, rakan perniagaan dan
pelanggan kami. Menerusi pendekatan
ini, pihak pengurusan dan kakitangan
telah melaksanakan rombakan profil
DiGi yang meyakinkan dalam tahun
yang dilaporkan. DiGi kini lebih ramah,
mesra dan mudah didekati di setiap
titik pertemuan. Kami menyedari
betapa perlunya membina jenama
DiGi yang membekalkan produk
berkualiti yang bukan sahaja inovatif
tetapi pada harga berpatutan dan
praktikal, di samping menyediakan
perkhidmatan yang boleh dipercayai
dan bermutu paling tinggi. Produk
dan perkhidmatan DiGi menawarkan
nilai yang boleh dimanfaatkan oleh
pelanggan untuk meningkatkan gaya
hidup mereka dan menambahkan
kecekapan perniagaan.
Sejajar dengan segala pertimbangan
di atas, empat bidang penting yang
memerlukan perhatian penuh kami
untuk meningkatkan prestasi dan
mengekalkan kelebihan daya saing
telah dikenal pasti:
• Kami menyedari keperluan untuk
memperluas liputan rangkaian dan
menembusi pusat pasaran baru
sebagai tumpuan utama dalam
usaha kami memberikan kualiti
terbaik kepada pelanggan bagi
memenuhi keperluan pergerakan
mereka yang semakin meningkat.
Dalam hal ini, strategi memperluas
liputan yang tertumpu kepada
pasaran telah menghasilkan
pertumbuhan besar dari segi jumlah
pertambahan pelanggan bersih
pada tahun yang dilaporkan. Kualiti
rangkaian DiGi telah mendapat
pengiktirafan meluas sebagai
“terbaik di mana kami berada”
di seluruh negara.
49
50
DiGi.Com Berhad (425190-X)
• In order to maintain our position as
an industry leader, the company
continues to place emphasis on
strengthening and upgrading our
mobile network. As mentioned
earlier, to this end we made
strategic investments that enabled
us to upgrade our mobile network
with the introduction of EDGE
technology. In fact, DiGi is the first
service provider in Malaysia to
announce its commitment to EDGE
technology, an evolutionary
improvement in packet-based data
services that provides users with
faster and more powerful mobile
data applications. With EDGE, DiGi
will be able to provide customers
with a seamless migration from our
current 2.5G network to 3G-type
services by tripling the rate of data
transfer. Our customers will be able
to use faster and more powerful
mobile data applications such as
MMS over both our prepaid and
postpaid service.
• Tumpuan dan perhatian khusus
yang tidak berbelah bagi terhadap
pelanggan merupakan satu lagi
bidang keutamaan. Mesej utama kami
kepada pelanggan dan kakitangan
ialah pelanggan menjadi tumpuan
dalam apa jua yang kami lakukan.
Kami mencurahkan tenaga kami
untuk mempelajari lebih lanjut
tentang pelanggan, memahami
apa yang mereka kehendaki dan
perlukan, dan menyediakan produk
dan perkhidmatan yang mudah dan
mesra pengguna untuk memenuhi
keperluan mereka. Pada tahun
yang dilaporkan, kami telah
memperkenalkan beberapa
perkhidmatan komunikasi mudah
alih yang inovatif, pintar dan ringkas,
dan melaksanakan peningkatan
produk yang membolehkan
pelanggan terus berhubung dan
mendapatkan maklumat dan
hiburan dengan daya pergerakan,
kepantasan, kemudahan dan
kejelasan yang lebih tinggi.
• The introduction of new products
and services is, of course, crucial if
we wish to make our mark in the
field of mobile content and data
services. Sustained growth depends
on our ability to deliver new and
innovative customized products
and services that directly address
customer needs and wants.
Throughout the year, we have
launched new products and services
in both the prepaid and postpaid
segments. We have also set out to
dissolve the boundaries between
prepaid and postpaid to enable a
truly seamless delivery of services
to subscribers in both these
segments. This is very much in
keeping with DiGi’s strategic focus
on centering our products and
services around customer needs in
order to improve average revenue
per user and build long-term
profitability into our operations.
• Untuk mengekalkan kedudukan
kami sebagai pemimpin industri,
syarikat terus memberi penekanan
kepada usaha untuk memantapkan
dan menaik taraf rangkaian mudah
alih kami. Seperti yang disebutkan
sebelum ini, kami telah membuat
pelaburan strategik untuk tujuan ini
yang membolehkan kami menaik
taraf rangkaian mudah alih dengan
memperkenalkan teknologi EDGE.
Malah, DiGi adalah pembekal
perkhidmatan pertama di Malaysia
untuk mengumumkan komitmennya
kepada teknologi EDGE, satu
perkembangan evolusi dalam
perkhidmatan data berasaskan
paket yang menyediakan aplikasi
data yang lebih pantas dan berkuasa
kepada pengguna. Menerusi EDGE,
DiGi akan membolehkan pelanggan
berpindah dengan lancar daripada
perkhidmatan rangkaian 2.5G kami
yang sedia ada kepada 3G, dengan
DiGi.Com Berhad (425190-X)
The market of the future will be driven by
convenience, ease of use and reliability
Prospects
The year 2003 was a transitional
year for the Malaysian mobile
communications market and although
there were great challenges faced by
the industry in its consolidation, it
has re-emerged as a more regulated
and sophisticated entity. From this,
we believe that the market for mobile
communications lifestyle solutions will
continue to grow steadily. The growth
prospects for Malaysia look equally
exciting and we believe that DiGi can
continue to achieve a sustained,
profitable market position.
Indeed, the future looks promising. The
mobile communications market is still
growing; mobile users are becoming
more educated, sophisticated and
discerning. As a company, DiGi is
intensifying its efforts in innovation
and customer service in order to
stay ahead of the competition. The
market of the future will be driven
by convenience, ease of use and
reliability. People want to be connected
from wherever they are, be it at
home or from their office, car or
vacation site. They want wireless data
services which allow them to perform
everyday functions like reading
an e-mail or obtaining important
information, without being tied to a
desktop at home or at the office.
They will want to use this data not
just for business, but to keep in touch
with their friends and family, while
completing personal chores like
banking or shopping. And we must be
ready to provide these services in the
most simple-to-use, affordable and
innovative way.
memindahkan data tiga kali lebih
pantas. Pelanggan kami akan dapat
menggunakan aplikasi data mudah
alih yang lebih pantas dan berkuasa
seperti MMS menerusi perkhidmatan
prabayar dan pasca bayar kami.
• Langkah memperkenalkan produk
dan perkhidmatan baru ternyata
sangat penting sekiranya kami
ingin mencapai kejayaan dalam
bidang kandungan mudah alih dan
perkhidmatan data. Pertumbuhan
mampan bergantung kepada
keupayaan kami untuk membekalkan
produk dan perkhidmatan yang
baru dan inovatif dalam segmen
prabayar dan pasca bayar. Kami
juga telah berusaha menghapuskan
sempadan antara khidmat prabayar
dan pasca bayar untuk menyediakan
perkhidmatan yang benar-benar
lancar kepada pelanggan di keduadua segmen ini. Ini adalah selaras
dengan tumpuan strategik DiGi
untuk menyesuaikan produk dan
perkhidmatan kami mengikut
keperluan pelanggan bagi
meningkatkan purata hasil daripada
setiap pengguna dan membina
keuntungan jangka panjang bagi
operasi kami.
Prospek
Tahun 2003 merupakan tahun
perubahan bagi pasaran komunikasi
mudah alih Malaysia. Walaupun
cabaran-cabaran besar dihadapi oleh
industri dalam penggabungannya,
ia telah muncul sebagai entiti yang
lebih dikawal selia dan canggih. Hasil
penggabungan ini, kami percaya
pasaran bagi penyelesaian gaya hidup
komunikasi mudah alih akan terus
51
52
DiGi.Com Berhad (425190-X)
We want to be known as an industry
who is there to help enrich
berkembang secara beransur-ansur.
Malaysia mempunyai prospek
pertumbuhan yang menarik dan kami
percaya DiGi akan terus mencapai
kedudukan pasaran yang mampan
dan menguntungkan.
With the new wave of mobile
multimedia services, DiGi has the
clear advantage in remaining an
industry leader and innovator. We
have made significant investments
in technology and people which
will enable us to stay ahead of the
competition through product innovation,
excellent customer care and prudent
management. We believe DiGi can
achieve significant growth in
shareholder value over both the short
and longer term. Although we expect
more intense competition in the
future, we are committed to achieving
returns across every aspect of our
business.
Social Responsibility
At DiGi, we also firmly believe that as
a caring and responsible corporate
citizen, we need to be able to contribute
effectively towards the well-being and
care of people in the communities
where we operate our business. We
are committed to finding avenues
where we can interact and touch the
lives of local communities in a real
and meaningful way. We want to be
known as an industry leader in the
mobile communications industry but
also as a friend who is there to help
enrich the lives of a sector of the
community that is often neglected
and forgotten.
Ternyata bahawa masa depan kami
nampak cerah. Pasaran komunikasi
mudah alih masih berkembang; dan
pengguna mudah alih kini semakin
bijak, canggih dan bersifat pemilih.
Sebagai sebuah syarikat, DiGi sedang
menggiatkan usaha dalam inovasi
dan perkhidmatan pelanggan untuk
mengatasi para pesaing. Pasaran
masa depan dipacu oleh kemudahan,
kesenangan penggunaan dan
kebolehpercayaan. Orang ramai ingin
dihubungkan dari mana-mana sahaja
mereka berada, sama ada di rumah
atau di pejabat, di dalam kereta
atau di pusat peranginan. Mereka
mahukan perkhidmatan data tanpa
wayar yang membolehkan mereka
melakukan fungsi harian seperti
membaca e-mel atau mendapatkan
maklumat penting, tanpa terikat
kepada komputer meja di rumah
atau di pejabat. Mereka mahu
menggunakan data ini bukan sahaja
untuk perniagaan, tetapi untuk
berhubung dengan rakan-rakan dan
keluarga, sambil melakukan tugasan
peribadi seperti urusan bank dan
membeli-belah. Kami perlu bersedia
membekalkan perkhidmatanperkhidmatan tersebut dengan cara
yang inovatif dan mudah digunakan
pada harga paling berpatutan.
Dengan ketibaan arus perkhidmatan
multimedia mudah alih yang baru,
DiGi mempunyai kelebihan yang
jelas sebagai pemimpin dan pelopor
industri. Kami telah membuat
pelaburan besar dalam teknologi dan
insan yang akan membolehkan kami
berada di hadapan pesaing menerusi
inovasi produk, perkhidmatan
pelanggan yang cemerlang dan
pengurusan yang teliti. Kami percaya
DiGi boleh mencapai pertumbuhan
DiGi.Com Berhad (425190-X)
53
leader in the mobile communications industry but also as a friend
the lives of a sector of the community that is often neglected and forgotten
The DiGi Yellow Mobile community
programme, launched in 2002,
has effectively communicated this
commitment, gathering momentum
during the year under review and
attracting widespread media coverage.
At the same time, this arts-andculture-based interactive programme
has given DiGi employees a unique
opportunity to be directly involved in
the workshops, through volunteering
their time and energy at each stopover. This, and DiGi’s other corporate
social responsibility efforts, have
not only enriched the lives of our
employees, but also left behind a
lasting impression of the heartwarming role of DiGi’s community
outreach.
More details on these community
efforts are highlighted in the
Corporate Social Responsibility
section of this annual report.
Acknowledgements
On behalf of the Board of Directors,
I would like to acknowledge the hard
work and dedication of our DiGi staff
at all levels. It is through their drive
and commitment that the company
has been able to maintain its role as
a significant player in this highly
competitive industry. I acknowledge
the inspiration and effort behind the
innovative and creative products and
services that have helped differentiate
DiGi from its competitors and
spearheaded us into the forefront
of this industry.
I would also like to record my deep
gratitude to and appreciation of my
colleagues on the Board, and the
Operating Committee. Their expertise,
experience and professionalism have
been crucial in helping us formulate a
clear growth strategy that has helped
us face the challenges in the year
under review.
besar dari segi nilai pemegang
saham pada masa depan, dan kami
berkomitmen untuk mencapai
pulangan positif daripada segenap
aspek perniagaan kami.
Tanggungjawab Sosial
Di DiGi, kami juga benar-benar
percaya bahawa sebagai warga
korporat yang prihatin dan
bertanggungjawab, kami perlu
memberi sumbangan bermakna
untuk menjaga kesejahteraan
masyarakat di tempat kami
mengendalikan perniagaan. Kami
berkomitmen untuk mencari jalan
untuk berhubung dan menyentuh
kehidupan masyarakat tempatan
dengan cara yang bermakna dan
bermanfaat. Kami juga ingin dikenali
bukan sahaja sebagai pemimpin
dalam industri komunikasi mudah alih
tetapi juga sebagai sahabat yang
sanggup membawa manfaat kepada
kehidupan golongan masyarakat yang
sering diabaikan dan terpinggir.
Program kemasyarakatan DiGi Yellow
Mobile, yang dilancarkan pada 2002,
telah memperlihatkan komitmen ini
dengan berkesan, dan program ini
semakin giat dijalankan dalam tahun
yang dilaporkan. Ia telah mendapat
liputan media yang meluas. Pada
masa yang sama, program interaktif
berdasarkan keseniaan dan kebudayaan
ini telah memberi peluang unik
kepada kakitangan DiGi untuk
melibatkan diri dalam bengkel-bengkel
yang dianjurkan, dan meluangkan
masa dan tenaga mereka di setiap
persinggahan. Program tersebut,
serta program tanggungjawab
korporat sosial lain DiGi bukan sahaja
meluaskan pengalaman kakitangan,
tetapi turut meninggalkan tanggapan
positif yang berkekalan tentang
keprihatinan DiGi menghulur tangan
kepada masyarakat.
54
DiGi.Com Berhad (425190-X)
We are grateful for the efforts of the
Ministry of Energy, Communications
and Multimedia (MECM) and the
Malaysian Communications and
Multimedia Commission (MCMC) to
create and stimulate a conducive and
regulated environment for growth in
this fast-evolving industry. We will
continue to work together with the
government to move the industry to
greater heights, with the key priority
focused on the development of Malaysia
as a global hub for communications
and multimedia services.
Finally, the strong performance of the
Group in 2003 would not have been
possible without the support of our
shareholders, financial and industry
partners, the media and especially
our customers. I take this opportunity
to express our profound gratitude and
the Board’s sincere appreciation to
each of these. With your continued
faith in DiGi, I am confident that the
Group is well-positioned to take
advantage of the many challenges
and opportunities ahead and we look
forward to another successful year
in 2004.
Tan Sri Dato’ Seri Vincent Tan
Chee Yioun
Chairman
19 March 2004
Butir-butir lanjut mengenai usahausaha kebajikan masyarakat ini
tertera dalam seksyen Tanggungjawab
Sosial Koporat laporan tahunan ini.
Penghargaan
Bagi pihak Lembaga Pengarah, saya
merakamkan penghargaan saya
kepada kakitangan DiGi di semua
peringkat kerana usaha gigih dan
dedikasi mereka. Melalui usaha dan
komitmen mereka, syarikat telah
berjaya mengekalkan peranannya
sebagai peserta penting dalam industri
yang sangat kompetitif ini. Saya
menyanjung tinggi inspirasi dan
usaha di sebalik penciptaan produk
dan perkhidmatan inovatif dan kreatif
yang telah membantu membezakan
DiGi daripada para pesaingnya dan
memacu kami ke hadapan dalam
industri ini.
Saya juga mengucapkan ribuan terima
kasih kepada rakan-rakan sejawat
saya dalam Lembaga Pengarah dan
Jawatankuasa Operasi. Kepakaran,
pengalaman dan profesionalisme
mereka amat penting untuk membantu
kami merangka strategi pertumbuhan
yang jelas, yang membolehkan kami
menghadapi segala cabaran pada
tahun yang dilaporkan.
Kami juga menghargai usaha
Kementerian Tenaga, Komunikasi dan
Multimedia (KTKM) dan Suruhanjaya
Komunikasi dan Multimedia Malaysia
(SKMM) merangka dan mewujudkan
persekitaran yang sesuai dan dikawal
DiGi.Com Berhad (425190-X)
selia bagi menggalakkan pertumbuhan
dalam industri yang pantas berkembang
ini. Kami akan terus berganding bahu
dengan kerajaan untuk membawa
industri telekomunikasi ke puncak yang
lebih tinggi. Keutamaan akan diberikan
kepada usaha membangunkan
Malaysia sebagai pusat global bagi
perkhidmatan komunikasi dan
multimedia.
The strong performance
of the Group in 2003
would not have been
possible without the
support of our
shareholders, financial
and industry partners,
the media and
especially our
customers
Akhir sekali, prestasi kukuh Kumpulan
pada 2003 pasti tidak tercapai tanpa
sokongan pemegang saham kami,
rakan-rakan kewangan dan industri,
pihak media dan khususnya pelanggan
kami. Bagi pihak Lembaga Pengarah,
saya mengambil kesempatan ini
untuk merakamkan setinggi-tinggi
penghargaan kepada semua pihak di
atas. Dengan kepercayaan berterusan
anda terhadap DiGi, saya yakin
bahawa Kumpulan akan berada
pada kedudukan yang baik untuk
mengambil kesempatan daripada
segala peluang dan cabaran yang
dihadapi dan semoga tahun 2004
membawa kejayaan yang lebih besar
kepada kami.
Tan Sri Dato’ Seri Vincent Tan
Chee Yioun
Pengerusi
19 Mac 2004
55
We inspire confidence
in our customers by giving
them a positive experience
with world-class products
and services
58
DiGi.Com Berhad (425190-X)
Operations Review/Tinjauan Operasi
Overview
Gambaran Keseluruhan
The consolidation of two major
industry players in the last financial
year led DiGi to take a fresh look at
its business strategies to ensure it
has a good chance of carving out a
healthy slice of the market. At the
same time, regulatory changes,
coupled with new national policy
objectives, clearly kept DiGi on its
toes. The industry merger exercises
meant that each resulting entity had
a competitive advantage brought
about by the combined spectrum of
the merging companies. We needed
to level the playing field, and this
was effected when the Malaysian
Communications and Multimedia
Commission allocated DiGi the use
of EGSM band to obtain a 900 MHz
frequency capability. This has helped
us to extend our coverage, fill the gaps
between the 1800 MHz sites and
maximize coverage in isolated
townships. In addition, efforts are
ongoing to obtain a primary GSM band.
Penggabungan dua peserta utama
industri pada tahun kewangan yang
lalu mendorong DiGi untuk mengkaji
semula strategi-strategi perniagaannya
bagi memastikan ia mempunyai
peluang saksama untuk menguasai
bahagian pasaran yang cukup besar.
Pada masa yang sama, pindaan yang
dibuat kepada peraturan serta
objektif-objektif dasar baru negara
memastikan DiGi sentiasa peka
dan bersedia untuk menghadapi
perkembangan terbaru. Proses
penggabungan industri bermakna
setiap entiti tergabung mempunyai
kelebihan daya saing yang diperolehi
daripada spektrum bersepadu
syarikat-syarikat yang bergabung.
Kami perlu memastikan bahawa kami
dapat bersaing dengan cara yang adil
dan saksama. Matlamat ini tercapai
apabila Suruhanjaya Komunikasi
dan Multimedia membenarkan DiGi
menggunakan jalur EGSM untuk
mendapatkan keupayaan frekuensi
DiGi.Com Berhad (425190-X)
Our emphasis is on rolling out innovative,
easy-to-use services that simplify and enrich
the lives of our customers
We also took a good hard look at
our operations in the context of the
challenges of our rapidly changing
business environment, and emerged
from this exercise with a clear focus
on building the DiGi brand based on
our unique understanding of our
customers. This, very simply, underlies
our strategy for growth. Our emphasis
is on rolling out innovative, easy-touse services that simplify and enrich
the lives of our costumers. This
contributed to the growth of DiGi’s
customer base, alongside the various
programmes and promotions.
In addition, a “Voice of Customer”
initiative was launched to acquire
customer feedback, as well as to
measure our customer experience at
the different touch points. To ensure
that customers receive relevant,
timely and customized information
on DiGi products and services, a
lifestyle-based customer newsletter,
morethanwords, was launched in the
year under review, communicating
DiGi’s fresh new face, in addition to
introducing subscribers to the full
range of DiGi products and services.
We also put more muscle into
marketing in the review period, which
has resulted in a warmer, friendlier,
more approachable personality as
reflected in the DiGi logo and in all
our advertising and promotions
campaigns and collaterals.
900 MHz. Ini telah membantu kami
memperluaskan rangkaian, mengisi
jurang antara 1800 MHz tapak dan
memaksimumkan liputan di pekanpekan terpencil. Di samping itu, kami
sedang berusaha untuk mendapatkan
satu jalur GSM utama.
Kami juga telah meneliti operasi kami
dalam konteks cabaran yang dihadapi
dalam suasana perniagaan yang
sentiasa berubah dengan pantas, dan
telah menetapkan tumpuan yang
jelas untuk membina jenama DiGi
berdasarkan kefahaman unik tentang
para pelanggan kami. Ini menekankan
strategi pertumbuhan kami. Kami
memberi penekanan kepada usaha
untuk melancarkan perkhidmatan
yang inovatif dan mudah digunakan,
serta memperbaiki dan menyenangkan
kehidupan pelanggan kami. Penekanan
ini, serta pelbagai promosi dan
program yang diadakan, telah
membantu meningkatkan bilangan
pelanggan DiGi.
Di samping itu, inisiatif yang dinamakan
“Suara Pelanggan” telah dilancarkan
untuk mendapatkan maklum balas
daripada pelanggan, dan juga
mengukur pengalaman pelanggan
kami di titik-titik hubungan yang
berbeza. Bagi memastikan pelanggan
menerima maklumat mengenai
produk dan perkhidmatan DiGi yang
relevan, khusus dan tepat pada
masanya, satu risalah berita
berasaskan gaya hidup bertajuk
morethanwords telah dilancarkan
pada tahun yang dilaporkan, untuk
memperlihatkan wajah baru DiGi, di
samping memperkenalkan rangkaian
lengkap produk dan perkhidmatan
DiGi kepada pelanggan.
59
60
DiGi.Com Berhad (425190-X)
These strategic investments have
clearly sharpened our competitive
edge, and boosted growth in our
customer numbers and usage, as
reflected in the impressive financial
growth trend registered in the
financial year under review. Revenues
rose 33% to a record RM1.71 billion,
mainly contributed by the mobile and
international segments, with mobile
revenue increases spurred by the
37% growth in DiGi’s mobile customer
base to 2.21 million. Earnings before
interest, taxation, depreciation and
amortization (“EBITDA”) were
boosted by the increased revenue
growth to an impressive RM698.9
million with an improved margin of
41% from 38% achieved in the
previous year. The Group saw a 41%
surge in its net profits to RM142.2
million, from the RM100.9 million
recorded in the previous year, while
earnings per share improved to
19.0 sen from 13.4 sen previously
recorded. In this, our performance
in the year under review has been
beyond market expectations amidst
the challenge of a consolidated
industry.
In this, our performance in the
year under review has been
beyond market expectations
amidst the challenge of a
consolidated industry
Pada masa yang sama, kami juga
telah menggiatkan usaha pemasaran
untuk menampilkan personaliti yang
lebih ramah, mesra, dan mudah
didekati. Ini dipaparkan dalam logo
DiGi dan dalam semua kempen,
bahan iklan dan promosi kami.
Pelaburan-pelaburan strategik ini
telah meningkatkan daya saing kami,
bilangan pelanggan dan kadar
penggunaan, seperti yang dapat
dilihat daripada pertumbuhan
kewangan memberangsangkan
yang dicapai pada tahun kewangan
dilaporkan. Hasil telah meningkat 33%
untuk mencapai jumlah paling tinggi
RM1.71 bilion, dengan sumbangan
besar diperolehi daripada segmen
mudah alih dan antarabangsa.
Peningkatan hasil daripada segmen
mudah alih ini dipacu oleh pertumbuhan
37% bilangan pelanggan mudah alih
DiGi yang kini mencecah 2.21 juta.
Keuntungan sebelum ditolak faedah,
cukai, susut nilai dan pelunasan
(“EBITDA”) juga meningkat kepada
RM698.9 juta. Ini dicapai kerana
pertumbuhan hasil yang lebih besar,
serta margin 41% yang lebih tinggi
daripada margin 38% yang dicatat
pada tahun sebelumnya. Kumpulan
juga mencatatkan keuntungan bersih
RM142.2 juta, satu peningkatan 41%
berbanding RM100.9 juta yang
dicatatkan pada tahun sebelumnya,
manakala pendapatan sesaham
meningkat kepada 19.0 sen berbanding
13.4 sen pada tahun lepas. Perangkaan
tersebut menunjukkan bahawa
pencapaian kami bagi tahun yang
DiGi.Com Berhad (425190-X)
Sales and Distribution
In 2003 there was greater focus on
strengthening DiGi’s distribution
network, adding to the efficiency of
individual dealers to enable them to
concentrate on what they do best:
selling. To date, DiGi has 4000 dealers
helping to develop new markets
nationwide. With the launch of the
Dealer Loyalty Programme in the
review period, we have been better
equipped to monitor the overall
progress of its distribution network
and respond to the needs of channel
partners more effectively.
As part of efforts to support dealers,
road shows and promotional events
were held nationwide. Major coverage
improvements in any area were
followed up by activities with the
respective dealers to help rejuvenate
local markets. DiGi’s new materials,
outdoor signages and live promotions
at the dealers’ outlets all contributed
towards maximizing sales.
dilaporkan mengatasi jangkaan
pasaran, walaupun kami menghadapi
pelbagai cabaran yang timbul akibat
penggabungan industri.
Jualan dan Pengedaran
Pada tahun 2003, tumpuan lebih
khusus diberikan terhadap usaha
memperkukuhkan rangkaian
pengedaran DiGi, dengan meningkatkan
kecekapan wakil-wakil penjual individu
untuk membolehkan mereka memberi
tumpuan kepada bidang jualan yang
menjadi pengkhususan mereka.
Setakat ini, DiGi mempunyai 4,000
wakil penjual untuk membantu
membangunkan pasaran baru di
seluruh negara. Dengan pelancaran
Program Kesetiaan Wakil Penjual
pada tahun yang dilaporkan, kami
kini lebih bersedia untuk memantau
kemajuan keseluruhan rangkaian
pengedaran dan bertindak balas
terhadap keperluan rakan-rakan
saluran dengan lebih berkesan.
61
62
DiGi.Com Berhad (425190-X)
Looking ahead, plans are in
the pipeline to continue
expanding and grooming
more dealers to bring added
convenience and professional
service to DiGi’s customers
We expanded the DiGi Specialised
Stores (DSS) to 20 in total, in addition
to establishing more alternative reload
channels. Looking ahead, plans are in
the pipeline to continue expanding
and grooming more dealers to bring
added convenience and professional
service to DiGi’s customers.
Sebagai sebahagian daripada usaha
untuk menyokong wakil-wakil penjual,
pameran bergerak dan kegiatan
promosi telah diadakan di seluruh
negara. Peningkatan besar liputan
rangkaian di sesuatu kawasan telah
disusuli dengan kegiatan yang
dianjurkan bersama wakil-wakil
penjual setempat untuk menggiatkan
semula pasaran tempatan. Bahanbahan baru untuk promosi, papan tanda
luar dan kegiatan secara langsung
DiGi di kedai-kedai wakil penjual
telah membantu memaksimumkan
jualan.
Kami telah menambah bilangan Kedai
Khusus DiGi (DSS) kepada 20 kedai,
di samping mewujudkan lebih banyak
saluran isian semula alternatif.
Rancangan sedang dirangka untuk
menambah dan melatih lebih ramai
wakil penjual bagi menyediakan
kemudahan dan perkhidmatan
profesional tambahan kepada para
pelanggan DiGi.
Network
Network availability and performance
is central to DiGi’s business. In the
year 2002, DiGi enhanced network
availability to above 99 per cent and
improved its overall quality and
reliability. In this review period,
DiGi concentrated on bringing its
customers an expanded and exciting
new range of services while it
continued to improve network
performance.
In the initial stages of the year under
review, DiGi installed the latest
generation Global System for Mobile
Communication (GSM) equipment in
the Klang Valley. This deployment
resulted in increased reliability,
enhanced coverage and improved
voice quality.
Rangkaian
Penyediaan dan prestasi rangkaian
amat penting bagi perniagaan DiGi.
Pada tahun 2002, DiGi telah
meningkatkan penyediaan rangkaian
kepada lebih 99 peratus dan
memperbaiki kualiti keseluruhan
dan kebolehpercayaannya. Dalam
tempoh yang dilaporkan, DiGi
memberi tumpuan kepada usaha
untuk membawa rangkaian
perkhidmatan yang lebih luas dan
menarik kepada pelanggan, sambil
terus meningkatkan prestasi
rangkaian.
Pada awal tahun yang dilaporkan,
DiGi telah memasang kelengkapan
Sistem Global bagi Komunikasi Mudah
Alih (GSM) generasi terbaru di Lembah
DiGi.Com Berhad (425190-X)
Klang. Penggunaan kelengkapan
terbaru ini telah membolehkan diri
mempertingkatkan kebolehpercayaan,
memperluaskan liputan dan
memperbaiki kualiti suara.
Following this, DiGi became the first
in Malaysia to commit to Enhanced
Data rates for GSM Evolution (EDGE)
technology, which is an evolution of
General Packet Radio Service (GPRS),
a technology that allows information
to be sent and received at optimal
speeds across a mobile telephone
network. In technical terms, EDGE is
a new modulation scheme that allows
a much higher bit rate across the air
interface. With it, DiGi will be able to
offer higher and faster data rates and
ultimately, to bridge the transition
into next-generation services.
New markets were opened when
DiGi expanded its number of Base
Transmission Stations (BTS) by 450.
In tandem with this, DiGi also initiated
the concept of infrastructure sharing
between mobile service providers,
supporting the government’s call for
the industry to efficiently utilize its
common resources. To further increase
coverage in buildings, DiGi proactively
took part in the Common Antennae
System (CAS) projects, jointly
undertaken with Celcom and Maxis.
As value-added services were
incorporated into DiGi’s prepaid
product to offer customers greater
flexibility, the system was also
enhanced to support Multimedia
Messaging Services (MMS) to enable
Seterusnya, DiGi telah menjadi
syarikat pertama di Malaysia yang
memberikan komitmen kepada
teknologi EDGE (Kadar Data
Dipertingkatkan Bagi Evolusi GSM),
iaitu evolusi daripada Perkhidmatan
Paket Radio Am (GPRS). EDGE ialah
teknologi yang membolehkan
maklumat dihantar dan diterima pada
kelajuan optimum menggunakan
rangkaian telefon mudah alih. Dari
segi teknikal, EDGE ialah skim
modulasi baru yang membolehkan
penghantaran bit pada kadar yang
jauh lebih tinggi merentasi antara
muka di udara. Dengan teknologi ini,
DiGi akan dapat menawarkan kadar
data yang lebih tinggi dan pantas,
dan akhirnya akan mempermudahkan
peralihan ke dalam perkhidmatan
generasi akan datang.
Pasaran-pasaran baru telah ditembusi
apabila DiGi menambah bilangan
Stesen Transmisi Tapak kepada 450.
Sejajar dengan itu, DiGi juga telah
mempelopori konsep perkongsian
infrastruktur antara syarikat pembekal
perkhidmatan mudah alih. Tindakan
ini diambil sebagai menyahut seruan
kerajaan agar industri telekomunikasi
memanfaatkan sumber-sumber
bersama. Untuk meningkatkan lagi
liputan dalam bangunan, DiGi telah
mengambil bahagian secara proaktif
dalam projek-projek Sistem Antena
Am (CAS), yang dilaksanakan
bersama Celcom dan Maxis.
Di samping perkhidmatan-perkhidmatan
lebih bernilai yang telah digabungkan
ke dalam produk prabayar DiGi untuk
memberikan kemudahan yang lebih
fleksibel kepada pelanggan, sistem
ini juga telah dinaik taraf untuk
menyokong Perkhidmatan Pesanan
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DiGi.Com Berhad (425190-X)
DiGi customers to send and receive
pictures with their mobile phones via
DiGi’s existing GPRS network.
With the allocation of an additional
2 X 2 MHz in the EGSM frequency
band, courtesy of the Malaysian
Communications and Multimedia
Commission (MCMC), DiGi has
already begun using the additional
frequency in the introduction of a
dual band 900 MHz and 1800 MHz
GSM system, in line with its ongoing
network planning activities.
Through all these enhancements and
added services, DiGi’s network has
maintained stability, thanks to the new
network management system referred
to as DiNAMICS (or DiGi Network
Automated Management Information
Control System). Essentially a
performance management system that
enables the entire network to be
monitored from a single screen,
DiNAMICS allows network outages to
be referenced directly to the impact
on specific customers and the relevant
service, thus enabling targeted and
real-time maintenance of network
Multimedia (MMS) bagi membolehkan
pelanggan DiGi menghantar dan
menerima gambar dengan telefon
mudah alih mereka menerusi
rangkaian GPRS DiGi yang sedia ada.
Selepas menerima peruntukan 2 X 2
MHz tambahan dalam jalur frekuensi
EGSM daripada Suruhanjaya
Komunikasi dan Multimedia Malaysia
(SKMM), DiGi mula menggunakan
frekuensi tambahan tersebut untuk
memperkenalkan sistem dwijalur
900MHz dan 1800MHz, sejajar
dengan kegiatan perancangan
rangkaian yang sedang dijalankan.
Dengan segala usaha menaik taraf
dan memberikan perkhidmatan
tambahan ini, rangkaian DiGi
berupaya mengekalkan kestabilan
menerusi pelaksanaan sistem
pengurusan rangkaian baru yang
dirujuk sebagai DiNAMICS (atau
Sistem Kawalan Maklumat Pengurusan
Berutomasi Rangkaian DiGi). Pada
asasnya, DiNAMICS merupakan
sistem pengurusan prestasi yang
membolehkan seluruh rangkaian
dipantau daripada skrin tunggal.
DiGi.Com Berhad (425190-X)
...DiGi continued to offer an exciting, new range of products
and services, setting a number of industry benchmarks for
creativity and innovation
performance. All in all, DiGi managed
to increase its network elements
by 25% while maintaining its Key
Performance Indicators, and with no
changes to its workforce.
Mobile Communications
Services
Over the year under review, DiGi
continued to offer an exciting, new
range of products and services, setting
a number of industry benchmarks for
creativity and innovation. Through a
holistic company-wide new branding
exercise, DiGi not only launched a
number of new products and services,
but also put significant efforts into
improving and simplifying all existing
product and service features, as well
as enhancing our customer service
touchpoints to ensure efficient and
consistent service to our diversified
customer base.
As in the previous year, DiGi
maintained its focus on a seamless
delivery of mobile communications
services, independent of customers’
preferred payment mode. This was
reflected in August when DiGi became
the first mobile operator in Malaysia
to launch its Multimedia Messaging
Services (MMS) for both prepaid and
postpaid customers. Incorporating
Java-enhanced games, polyphonic
ring tones, as well as coloured pictures
and animations, the service has
already become very popular, and is
being used not only for entertainment,
but also for professional purposes by
business customers.
DiGi has always taken pride in
listening to its customers, and
addressing their expressed needs.
There has clearly been a demand for
simplified call price plans in Malaysia,
and as consumers vary in their usage
patterns, DiGi was quick to respond
DiNAMICS membolehkan kegagalan
rangkaian dirujuk secara langsung
kepada kesannya ke atas pelangganpelanggan tertentu dan perkhidmatan
yang terbabit, lantas membolehkan
prestasi rangkaian disenggarakan
secara khusus, pada masa sebenar.
Secara keseluruhannya, DiGi berjaya
meningkatkan unsur rangkaiannya
sebanyak 25% sambil mengekalkan
Petunjuk Prestasi Penting, tanpa
sebarang perubahan kepada tenaga
kerjanya.
Perkhidmatan Komunikasi
Mudah Alih
Sepanjang tahun kewangan yang
dilaporkan, DiGi terus menawarkan
pilihan produk dan perkhidmatan baru
yang menarik dan telah menetapkan
beberapa tanda aras industri dari segi
kreativiti dan inovasi. Menerusi usaha
penjenamaan baru dalam seluruh
syarikat, DiGi bukan sahaja
melancarkan beberapa produk dan
perkhidmatan baru, tetapi juga
berusaha untuk mempermudah dan
memperbaiki ciri-ciri semua produk
dan perkhidmatan yang sedia ada, di
samping memperbaiki perkhidmatan
pelanggan di titik-titik perhubungan
untuk menjamin perkhidmatan yang
cekap dan konsisten kepada pelbagai
pelanggan.
Seperti tahun kewangan lepas,
DiGi meneruskan tumpuan untuk
menyediakan perkhidmatan
komunikasi mudah alih yang lancar,
tanpa mengira kaedah pembayaran
yang dipilih oleh pelanggan. Ini jelas
dilihat pada bulan Ogos, apabila DiGi
menjadi pengendali perkhidmatan
mudah alih pertama di Malaysia yang
melancarkan Perkhidmatan Pesanan
Multimedia (MMS) bagi pelanggan
prabayar dan juga pasca bayar.
Perkhidmatan tersebut, yang turut
merangkumi permainan yang
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DiGi.Com Berhad (425190-X)
Strengthening our presence in East Malaysia, we were
also the first mobile communications service provider
to consolidate the four zone tariff charging system in
Sabah and Sarawak, simplifying the process for our
prepaid customers there and enabling them to enjoy
greater cost savings
dipertingkatkan dengan Java, nada
dering polifonik, dan juga gambar dan
animasi warna, ternyata sangat
popular dan kini digunakan bukan
sahaja untuk hiburan, tetapi juga
untuk tujuan profesional oleh
pelanggan perniagaan.
DiGi sentiasa bersedia mendengar
maklum balas daripada pelanggannya,
dan memenuhi segala keperluan
mereka. Jelas bahawa terdapat
permintaan bagi pelan harga
panggilan yang lebih ringkas di
Malaysia. Memandangkan pengguna
mempunyai corak penggunaan yang
berbeza, DiGi bertindak balas pantas
dengan membangunkan teknologi
pelarasan kadar auto. Ciri pintar ini
membolehkan pelanggan menikmati
faedah penjimatan kos apabila
penggunaan mereka meningkat, dan
DiGi menawarkan kemudahan ini
kepada semua pelanggan mudah
alihnya.
Untuk mempertingkatkan lagi
kemudahan, DiGi juga meringkaskan
zon bayaran di Semenanjung Malaysia
tahun ini, dengan mengurangkannya
kepada dua zon sahaja, iaitu tempatan
dan luar negara. Untuk mengukuhkan
kedudukan kami di Malaysia Timur,
kami menjadi pembekal perkhidmatan
komunikasi mudah alih pertama yang
menggabungkan sistem bayaran tarif
empat zon di Sabah dan Sarawak, dan
DiGi.Com Berhad (425190-X)
by developing its innovative auto
adjusting rates technology. This
intelligent feature will enable
customers to automatically enjoy
cost reduction benefits as their usage
increases, and DiGi is now offering
this to all mobile customers.
Taking convenience a step further,
DiGi also simplified the charging zones
in Peninsular Malaysia this year, by
reducing them into two zones only,
local and outstation. Strengthening our
presence in East Malaysia, we were
also the first mobile communications
service provider to consolidate the four
zone tariff charging system in Sabah
and Sarawak, simplifying the process
for our prepaid customers there and
enabling them to enjoy greater cost
savings.
The practical friends and family™
feature was introduced in August to
attract new customers and strengthen
loyalty. This attractive feature offers
low, flat rates, valid nationwide all day
long to any six DiGi numbers that
customers frequently call. For added
user-friendliness, customers are able to
easily change their registered frequently
called numbers by themselves.
With the launch of Beyond™ Prepaid
in September, mobile prepaid in
Malaysia was taken to newer heights.
Incorporating the pioneer auto
adjusting rates and the simplified
charging zones, together with valueadded features like international
roaming, internet connection via
GPRS, MMS, voice mail, call waiting,
call divert and multiparty conferencing,
DiGi’s Beyond™ Prepaid has been
delighting both new and existing
prepaid customers, meeting their
needs for convenience, ease of use
and affordability.
Reload convenience is very important
to prepaid customers, and DiGi has
constantly been working on creative
memudahkan proses bagi pelanggan
prabayar kami di sana. Ini
membolehkan mereka menikmai
penjimatan kos yang lebih besar.
Ciri friends and family™ yang praktikal
telah diperkenalkan pada bulan Ogos
untuk menarik pelanggan baru dan
meningkatkan kesetiaan pelanggan.
Ciri menarik ini menawarkan kadar
sekata yang rendah, dan sama di
seluruh negara kepada mana-mana
enam nombor DiGi yang paling kerap
dihubungi. Untuk memudahkan lagi
penggunaan, pelanggan boleh
mengubah sendiri nombor yang kerap
dipanggil dengan mudah.
Dengan pelancaran Beyond™ Prepaid
pada bulan September, perkhidmatan
prabayar mudah alih di Malaysia kini
mencapai tahap baru. Dengan kadar
penyelarasan auto dan zon bayaran
lebih ringkas, di samping ciri-ciri
nilai tambahan seperti perantauan
antarabangsa, sambungan internet
menerusi GPRS, MMS, mel suara,
panggilan menunggu, panggilan
dialihkan dan persidangan berbilang
pihak, Beyond™ Prepaid daripada DiGi
telah menggembirakan pelanggan
prabayar yang baru dan sedia ada,
dengan menyediakan perkhidmatan
yang mudah, senang digunakan
dan termampu untuk memenuhi
keperluan mereka.
Kesenangan mendapatkan isian
semula amat penting bagi pelanggan
prabayar, dan DiGi sentiasa mencari
cara-cara kreatif untuk menyediakan
kemudahan yang menyenangkan
pelanggan. Kami telah memastikan
bahawa kad gores tradisional yang
popular bukan sahaja boleh didapati
di semua gedung wakil penjual, tetapi
juga di lokasi yang sering dikunjungi
pelanggan seperti kedai serbaneka
7-Eleven, stesen minyak, kafe internet
dan farmasi utama. DiGi juga telah
membentuk pakatan unik dengan
syarikat-syarikat kad kredit seperti
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DiGi.Com Berhad (425190-X)
ways to deliver this to our customers.
We have ensured that the popular
traditional scratch cards are not only
available at all dealer outlets, but also
at high customer traffic locations such
as 7-Eleven convenience stores, petrol
stations, internet cafes and leading
pharmacies. DiGi has also formed
unique partnerships with credit card
companies like Visa and MasterCard
to offer customers auto and ad-hoc
reload systems, in addition to its
established ATM reload network.
Enhancements to DiGi’s postpaid
service helped to further strengthen its
position in the mobile communications
market. Considerable efforts were
invested in designing its new Horizon™
Postpaid service, which not only
offers consumers choice, flexibility
and value for money, but also further
diminished the fine lines between
pre- and post-paid services through
its full set of value-added features.
Consequently, Horizon™ Postpaid,
which offers a set of two price plans,
was well received following its launch
in November, as a straightforward
and simple solution for a postpaid
service. The two postpaid plans,
Horizon Optimum™ and Horizon
Premier™, are tailored to address
different customer needs, easily
making them the preferred choice in
a cluttered and complicated postpaid
marketplace. Both dynamic tariff
plans, also utilizing DiGi’s innovative
auto adjusting rates feature, have
caused quite a stir in the mobile
arena, as reflected in the increased
mobile customer additions in this
segment since Horizon™ Postpaid’s
market debut.
As a classic example of practical
service developments provided by
DiGi, our customers were the first to
enjoy the new PDA Mobile Stock
Trading solution, popularly known as
SJENIE Mobile, an intelligent, mobile
Visa dan MasterCard untuk menawarkan
sistem isian semula automatik dan
ad-hoc kepada pelanggan, selain
daripada rangkaian isian semula
menerusi ATM yang sedia ada.
Langkah menaik taraf perkhidmatan
pasca bayar DiGi juga membantu
menguatkan lagi kedudukan kami
dalam pasaran komunikasi mudah
alih. DiGi telah berusaha dengan
bersungguh-sungguh untuk mereka
bentuk perkhidmatan Horizon™
Postpaid, yang bukan sahaja
menawarkan pilihan, fleksibiliti dan
nilai untuk wang kepada pengguna,
tetapi juga melenyapkan sempadan
antara perkhidmatan prabayar dan
pasca bayar menerusi ciri-ciri lebih
nilai yang lengkap. Hasilnya, Horizon™
Postpaid yang menawarkan dua pelan
harga telah mendapat sambutan baik
sebagai penyelesaian yang mudah
dan ringkas bagi perkhidmatan pasca
bayar selepas dilancarkan pada bulan
November. Dua pelan pasca bayar
tersebut, iaitu Horizon Optimum™
dan Horizon Premier™, disesuaikan
untuk memenuhi keperluan pelanggan
yang berbeza, menjadikannya pilihan
utama dalam pasaran pasca bayar
yang rumit dan berpecah. Kedua-dua
pelan tarif yang dinamik ini dan turut
menggunakan ciri penyelerasan kadar
auto DiGi, telah merangsangkan arena
perkhidmatan mudah alih. Ini dapat
dilihat daripada pertambahan
bilangan pelanggan mudah alih dalam
segmen ini sejak Horizon™ Postpaid
diperkenalkan di pasaran.
Sebagai satu contoh unggul
perkhidmatan praktikal yang
disediakan oleh DiGi, para pelanggan
kami merupakan yang pertama
menikmati Penyelesaian Dagangan
Stok Mudah Alih menerusi PDA, yang
lebih dikenali sebagai SJENIE Mobile.
Ia merupakan satu sistem dagangan
stok mudah alih menerusi sambungan
WiFi/GPRS. Perkhidmatan inovatif ini
DiGi.Com Berhad (425190-X)
stock trading system using WiFi/GPRS
connectivity. This innovative service
was made possible through our
partnership with SJ Securities Sdn
Bhd, together with the leading global
IT provider, Hewlett-Packard Sales
(M) Sdn Bhd (HP). The service has
been hailed as a practical, valueadded service which is efficient and
cost-effective as it enhances the
mobile lifestyles of its targeted
financial community users.
In this respect, DiGi is very pleased
with the encouraging customer
response to our new products and
services in the year under review.
These mobile communications
offerings and our revitalized customer
service approach have been very well
received, resulting in significant
customer additions nationwide.
disediakan melalui pakatan kami
dengan SJ Securities Sdn Bhd dan
pembekal IT global utama, HewlettPackard Sales (M) Sdn Bhd (HP).
SJENIE Mobile dianggap sebagai
perkhidmatan praktikal lebih bernilai
yang cekap dan menjimatkan kos,
kerana ia membolehkan penggunapengguna dalam industri kewangan
menjalankan urus niaga sambil
bergerak.
DiGi sangat gembira dengan sambutan
menggalakkan yang diberikan oleh
pelanggan terhadap produk dan
perkhidmatan baru kami pada tahun
yang dilaporkan. Khidmat komunikasi
mudah alih yang ditawarkan dan
pendekatan perkhidmatan pelanggan
yang diperbaharui telah mendapat
sambutan baik, lantas membolehkan
DiGi mendapat ramai pelanggan baru
di seluruh negara.
Perkhidmatan Pelanggan
...DiGi is very pleased with
the encouraging customer
response to our new
products and services in
the year under review
Pada tahun kewangan lepas, DiGi
telah melancarkan Pusat Interaksi
Pelanggan Bersepadu. Pembukaan
pusat ini telah membolehkan syarikat
memberi tumpuan kepada perkara
yang paling diutamakannya, iaitu
menyediakan perkhidmatan pelanggan
yang bermutu tinggi secara konsisten.
Dengan memantapkan pasukan
Perkhidmatan Pelanggan menerusi
pengambilan pekerja baru pada
separuh kedua tahun yang dilaporkan,
kami berjaya memenuhi sasaran kami
yang telah ditentukan lebih awal,
dan menjelang September, semua
perunding perkhidmatan pelanggan
telah menggunakan sistem dengan
berkesan dan mencapai tahap
perkhidmatan pelanggan yang
ditetapkan.
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DiGi.Com Berhad (425190-X)
Customer Service
In the last financial year, DiGi saw
the launch of the integrated Customer
Interaction Centre, and with this,
successfully focused on the company’s
main priority: to provide quality,
consistent, customer service.
Strengthening the Customer Service
team with new recruits in the second
half of the year under review, we
were able to effectively meet our predetermined goals, and by September,
all customer service consultants were
utilising the system effectively and
meeting customers’ required service
levels.
An improvement in our overall
Customer Service performance can
also be credited to the revised
Incentive Programme, and the People
Development Programme which was
embarked upon to strengthen the
competency of the consultants’
performance.
This improved staff performance,
together with the enhancements made
to the existing PABX, ACD, CCM, CTI
and POINT systems, collectively
enabled DiGi to serve its customers
better. For instance, the new Call
Centre Management System (CCMS)
allows skills-based routing - which
identifies the right consultant to whom
a call should be channeled. The system
An improvement in our overall
Customer Service performance
can also be credited to the revised
Incentive Programme, and the
People Development Programme
which was embarked upon to
strengthen the competency of the
consultants’ performance
Program Insentif yang diperbaharui
dan Program Pembangunan Insan
juga telah membantu meningkatkan
prestasi Perkhidmatan Pelanggan
secara keseluruhan. Programprogram tersebut telah dirangka
untuk meningkatkan kewibawaan
para perunding.
Prestasi lebih baik daripada kakitangan,
serta langkah menaik taraf sistem
PABX, ACD, CCM, CTI dan POINT
yang sedia ada, telah membolehkan
DiGi memberikan perkhidmatan yang
lebih baik kepada pelanggan.
Contohnya, Sistem Pengurusan Pusat
Panggilan baru (CCMS) membolehkan
panggilan dihalakan berdasarkan
kepakaran perunding, iaitu panggilan
disalurkan kepada perunding yang
paling sesuai. Sistem ini boleh
mengendalikan volum panggilan lebih
tinggi, dengan fungsi panggilan
berlebihan yang fleksibel tetapi tetap
menyediakan perkhidmatan yang
bersifat peribadi dan dibezakan.
Teknologi Maklumat
Dalam industri komunikasi mudah
alih hari ini yang sangat kompetitif,
pembekal perkhidmatan turut
menghadapi cabaran daripada sikap
pelanggan yang lebih pemilih,
peraturan yang berubah dan model
perniagaan yang berkembang. Untuk
menangani isu-isu ini, Teknologi
Maklumat perlu menyediakan alat dan
penyelesaian yang diperlukan oleh
pembekal perkhidmatan untuk
memenuhi keperluan pelanggan,
bertindak balas dengan segera dalam
sebarang keadaan yang timbul, sambil
mengekalkan daya saing dalam
industri.
DiGi.Com Berhad (425190-X)
can manage a high surge call volume
with flexible overflow functions while
still offering personalized and
differentiated services.
Information Technology
In today’s competitive mobile
communications industry, service
providers are faced with the added
challenge of more discerning
customers, a changing regulatory
landscape and evolving business
models. To grapple with these,
Information Technology (IT) must
provide the necessary tools and
solutions required by a service
provider to meet customer needs,
respond in a timely, appropriate
fashion to situations, while remaining
competitive in the industry.
Thus, DiGi focused on the following
IT areas for the financial year under
review:
• Strategic planning for key initiatives,
giving priority to maximizing sales
• Ensuring service guarantees and
support commitments are met in
product and service development
and distribution
• Ensuring a positive customer
service experience with optimum
and reliable IT infrastructure and
systems in place
• Making strategic IT choices, and
leveraging on core in-house
expertise to ensure efficient billing
and rating functions
• Evolving the billing and mediation
infrastructure to support evolving
business models and new charging
principles of DiGi’s billing strategy
• Supporting Customer Relationship
Management (CRM) with customer
behavioural analysis, and
implementing effective customer
loyalty programmes
Justeru itu, DiGi memberi tumpuan
kepada bidang-bidang IT berikut pada
tahun kewangan yang dilaporkan:
• Perancangan strategik bagi inisiatifinisiatif penting, dengan tumpuan
kepada usaha memaksimumkan
jualan
• Memastikan jaminan perkhidmatan
dan komitmen sokongan dipenuhi
apabila membangunkan dan
mengedarkan produk dan
perkhidmatan
• Menjamin pengalaman perkhidmatan
pelanggan yang positif dengan
infrastruktur dan sistem IT yang
boleh dipercayai
• Membuat pilihan IT yang strategik,
dan memanfaatkan kepakaran
dalaman untuk menjamin fungsi
pengeluaran bil dan penarafan yang
cekap
• Memperkembangkan infrastruktur
pengeluaran bil dan penimbangtaraan
untuk menyokong model-model
perniagaan yang sedang berkembang
dan prinsip bayaran baru bagi
strategi pengeluaran bil DiGi
• Menyokong Pengurusan Hubungan
Pelanggan (CRM) dengan menganalisis
tabiat pengguna, dan melaksanakan
program kesetiaan pelanggan yang
berkesan
DiGi memberi tumpuan kepada bidang
IT untuk memberikan pengalaman
positif kepada pelanggan. Justeru itu,
kami berbangga mengumumkan
bahawa sasaran Petunjuk Prestasi
Penting (KPI) kami telah dicapai dari
segi pengeluaran bil, isian semula dan
pembatalan sekatan perkhidmatan.
Di samping itu, DiGi memainkan
peranan penting untuk
mempertingkatkan landasan Akses
Pembekal Kandungan (CPA) dengan
meningkatkan keteguhan sistem dan
menyokong tahap ketersediaan tinggi
dan penyepaduan MMS/Protokol
71
72
DiGi.Com Berhad (425190-X)
Ensuring a positive customer
experience is pivotal to DiGi’s IT
focus, and in this, we are proud to
announce that our Key Performance
Indicators (KPIs) were met in terms of
bill production, reloads and unbarring.
In addition, DiGi played an important
role in enhancing the Content Provider
Access (CPA) platform through
improving system robustness, and
to support high availability and
MMS/Wireless Application Protocol
(WAP) integration. It also successfully
migrated all prepaid customers to the
Intelligent Network (IN) platform.
On the operations front, we have
moved all IT servers and equipment
to the new data centre for improved
infrastructure support, tighter security
control and to cater for future growth.
In supporting its sales and distribution
network, the launching of the Sales
Tracking System has helped to better
manage DiGi’s distribution channels.
In the year ahead, DiGi will continue
to meet the needs of our customers
with the best possible solutions
through some of our key ongoing IT
initiatives such as the Prepaid
Customer Loyalty Programme
Aplikasi Tanpa Wayar. DiGi juga
berjaya memindahkan semua
pelanggan prabayar kepada landasan
Rangkaian Pintar (IN).
Di peringkat operasi, kami telah
memindahkan semua pelayan dan
kelengkapan IT ke pusat data baru
untuk mempertingkatkan sokongan
infrastruktur, menyediakan kawalan
keselamatan yang lebih ketat
dan memenuhi keperluan untuk
pertumbuhan masa depan. Dalam
usaha menyokong rangkaian jualan
dan pengedarannya, pelancaran
Sistem Penjejakan Jualan telah
membantu menguruskan saluran
pengedaran DiGi dengan lebih baik.
Pada tahun ini, DiGi akan terus
memenuhi keperluan pelanggan kami
dengan menyediakan penyelesaian
terbaik melalui beberapa inisiatif IT
berterusan kami yang penting, seperti
langkah menaik taraf Program
Kesetiaan Pelanggan Prabayar, MMS
Interconnect, CPA-2 dan Gerbang
Pengetahuan Perkhidmatan Pelanggan.
Kami berhasrat untuk meningkatkan
jualan menerusi kehadiran kami
di laman web Internet sebagai
sebahagian daripada Strategi
Sokongan Pengedaran.
DiGi.Com Berhad (425190-X)
enhancement, MMS Interconnect,
CPA-2 and the Customer Service
Knowledge Portal. We also hope to
further increase sales through our web
presence as part of our Distribution
Support Strategy.
International Services
DiGi continued to record growth during
the year under review, recording
RM235.9 million in total revenue,
up 22% from the previous reporting
year. Our international business
activities have focused mainly on
innovating existing products and
services, improving efficiency by
shortening response times and
improving service quality through
network expansion, value-added and
enhancement activities. The increased
use of Voice over Internet Protocol
(VoIP) and other IP-based technologies
have also contributed to traffic and
revenue growth.
During the year under review, DiGi
forged new partnerships with foreign
correspondents, to expand connectivity
to Bangladesh, Myanmar, Sri Lanka
and India. In order to support DiGi’s
growing global network, the ISC-3
underwent an expansion exercise in
June, providing additional capacity,
superior network quality and
dependability to our customers.
Our Malaysian customers were not
neglected and DiGi demonstrated its
commitment by working closely with
licensed Application Service Providers
(ASPs) to provide them the necessary
international connectivity. DiGi’s
success in servicing the ASP market
was proven when it recorded a RM50
Perkhidmatan Antarabangsa
DiGi meneruskan rekod
pertumbuhannya pada tahun yang
dilaporkan, dengan mencatatkan
hasil berjumlah RM235.9 juta, iaitu
peningkatan 22% daripada tahun
sebelumnya. Kegiatan perniagaan
antarabangsa kami tertumpu
terutamanya kepada usaha
mempertingkatkan produk dan
perkhidmatan yang sedia ada,
meningkatkan kecekapan dengan
memendekkan masa tindak balas,
menyediakan kualiti perkhidmatan
yang lebih baik menerusi
perkembangan rangkaian, dan
melaksanakan kegiatan untuk
menaikkan taraf dan memberikan
nilai tambahan. Penggunaan Protokol
Suara Menerusi Internet (VoIP) dan
teknologi berasaskan IP lain telah
membantu meningkatkan
penggunaan dan hasil.
Pada tahun yang dilaporkan, DiGi telah
membentuk pakatan baru dengan
syarikat asing untuk memperluaskan
rangkaian ke Bangladesh, Myanmar,
Sri Lanka dan India. Untuk menyokong
rangkaian global DiGi yang semakin
luas, ISC-3 telah dipertingkatkan pada
bulan Jun untuk memberikan kapasiti
tambahan, kualiti rangkaian lebih
unggul dan tahap kebolehpercayaan
lebih tinggi kepada pelanggan kami.
Para pelanggan kami di Malaysia tidak
diabaikan dan DiGi membuktikan
komitmennya apabila kami berganding
bahu dengan Pembekal Perkhidmatan
Aplikasi (ASP) untuk menyediakan
sambungan antarabangsa yang
mereka perlukan. Kejayaan DiGi
menawarkan perkhidmatan kepada
pasaran ASP jelas terbukti apabila
Our international business activities have focused mainly
on innovating existing products and services, improving
efficiency by shortening response times and improving
service quality through network expansion, value-added
and enhancement activities
73
74
DiGi.Com Berhad (425190-X)
million growth in revenue from the
last reporting year, providing DiGi
with a viable alternative source of
outbound IDD traffic.
Meanwhile, through attractive call
rates and premium voice quality
services, the chatz™ product continued
to maintain its market share in the
increasingly competitive IDD calling
card market. In the year under
review, the chatz™ service was given
a boost with the introduction of the
“Articulate” feature, which allows
customers the convenience of
purchasing and reloading chatz™
through a simple phone call. With
the addition of value-added service
provider ‘Planetunes’, DiGi’s chatz™
became the first IDD prepaid calling
card service to offer users ringtone
downloads and dedication services.
Employees
DiGi took on a brand new look and
feel over the span of the financial
year under review, in a strategic new
branding exercise. This was not merely
a superficial makeover, but a concerted
and targeted effort involving every
department, every individual, and
everything with DiGi’s name on it, from
its website to its advertisements, to
have a united feel or voice, towards
creating a customer experience in
sync with DiGi’s brand promise.
kami mencatatkan pertumbuhan hasil
RM50 juta bagi tahun yang dilaporkan,
lantas membekalkan DiGi sumber
lalu lintas IDD keluar alternatif yang
berdaya maju.
Sementara itu, melalui kadar panggilan
yang berpatutan dan perkhidmatan
suara yang bermutu tinggi, produk
chatz™ terus mengekalkan bahagian
pasaran dalam pasaran kad panggilan
IDD yang kompetitif. Pada tahun
yang dilaporkan, perkhidmatan
chatz™ telah dipertingkatkan dengan
memperkenalkan kemudahan
‘Articulate”, yang membolehkan
pelanggan membeli dan mengisi semula
chatz™ dengan hanya membuat satu
panggilan. Sementara itu, menerusi
perkhidmatan nilai tambahan daripada
‘Planetunes’, chatz™ menjadi kad
panggilan IDD prabayar pertama
yang menawarkan kemudahan muat
turun nada dering dan ciri dedikasi
kepada pengguna.
Kakitangan
DiGi telah memperbaharui wajahnya
pada tahun kewangan yang dilaporkan,
dalam langkah penjenamaan strategik
yang baru. Proses ini bukan setakat
perubahan wajah semata-mata tetapi
juga merangkumi usaha yang khusus
dan tertumpu, membabitkan setiap
jabatan, setiap individu dan segala
yang menggunakan nama DiGi, baik
laman web mahupun iklan, untuk
mewujudkan sentuhan dan suara
bersepadu, bagi menyediakan
pengalaman pelanggan yang seiring
dengan janji jenama DiGi.
Semua kakitangan DiGi telah diterapkan
dengan nilai-nilai teras yang menjadi
asas janji jenama baru DiGi. Syarikat
telah berusaha dan meluangkan
banyak masa untuk menanamkan
DiGi.Com Berhad (425190-X)
All DiGi’s employees were realigned
to strongly identify and internalise the
core values which form the basis of
DiGi’s new brand promise. Much time
and effort was invested in instilling
these values internally to communicate
the key message that in order for
DiGi’s employees to serve their
customers effectively, they must first
equip themselves as the best in the
business. In tandem with this, DiGi
also embarked on a comprehensive
journey to forge a strong DiGi
employee culture, built around a
common aspiration towards taking
the company to new levels of
excellence. Complementing these
efforts, the professional development
of staff remained an area of priority,
with systematic training programmes
introduced to address the training
needs of employees across all ranks.
75
nilai-nilai ini di kalangan kakitangan
untuk menyampaikan pesanan penting
bahawa kakitangan DiGi mesti
melengkapkan diri mereka untuk
menjadi yang terbaik dalam bidang
ini bagi menyediakan perkhidmatan
yang berkesan kepada pelanggan.
Untuk mencapai matlamat ini, DiGi
juga melaksanakan usaha menyeluruh
untuk mewujudkan budaya yang
kukuh di kalangan kakitangan DiGi,
yang diilhamkan berdasarkan cita-cita
bersama untuk membawa syarikat
ke puncak kecemerlangan. Untuk
menyokong inisiatif ini, pembangunan
profesional kakitangan tetap diberi
keutamaan, menerusi programprogram latihan sistematik untuk
memenuhi keperluan latihan
kakitangan dari pelbagai peringkat.
Rancangan Masa Depan
Future Plans
DiGi is well-positioned to further grow
and maintain its core businesses,
through the strategic direction and
plans that have been put in place
over the year under review. In the
context of practical innovation, its
enhanced brand positioning, consistent
market-leading product and service
innovations are clearly the keystones
that will enable it to boldly leap forward
into the challenging year ahead.
DiGi mempunyai kedudukan yang
baik untuk memperkembang dan
mengekalkan perniagaan terasnya,
menerusi rancangan dan hala tuju
strategik yang telah dirangka
sepanjang tahun yang dilaporkan.
Dalam konteks inovasi praktikal,
kedudukan jenamanya yang lebih
baik, produk konsisten yang
menerajui pasaran dan inovasi
perkhidmatan yang jelas menjadi
faktor-faktor penting yang
membolehkannya mengorak langkah
dengan berani untuk menghadapi
tahun yang mencabar.
...a concerted and targeted effort involving every
department, every individual, and everything with DiGi’s
name on it, from its website to its advertisements, to have
a united feel or voice, towards creating a customer
experience in sync with DiGi’s brand promise
76
DiGi.Com Berhad (425190-X)
We will continue to look at growing
our customer base through delivering
more voice- and data-driven mobile
communications products and services
that are of clear relevance to our
subscribers. DiGi’s cost-effective
solutions, aimed at simplifying and
enriching the lives of the mobile
consumer, have an unmistakeable
market appeal amidst a multitude
of market offerings because of their
simple, straightforward and userfriendly focus. This clear point of
differentiation will also be reinforced
through DiGi’s commitment to give
our customers advanced yet practical
and affordable mobile multimedia
services.
Alongside this, we recognise that
enhanced network functionality is
central to providing an enhanced
customer experience. As such, we
will continue to invest in delivering
consistent network quality and
aggressively expanding DiGi’s
coverage to new market centres in
Peninsular and East Malaysia. DiGi
will also continue to optimize its
network capabilities through
capitalizing on its available and
enhanced bandwidth to deliver
greater mobility, speed and clarity
to its mobile communications
customers. Beginning with its Klang
Valley network, DiGi has successfully
delivered on its commitment to
Kami akan terus berusaha
meningkatkan bilangan pelanggan
dengan menyediakan produk dan
perkhidmatan komunikasi suara
dan data mudah alih yang bermakna
bagi pelanggan kami. Penyelesaian
DiGi untuk menjimatkan kos yang
bertujuan memperbaiki dan
menyenangkan kehidupan pengguna
perkhidmatan mudah alih ternyata
mempunyai daya tarikan tersendiri di
tengah-tengah pelbagai perkhidmatan
yang ditawarkan di pasaran kerana ia
mudah, ringkas dan mesra pengguna.
Faktor pembeza yang jelas ini juga
diperkukuhkan lagi menerusi
komitmen DiGi untuk menyediakan
perkhidmatan multimedia mudah
alih yang praktikal dan termampu
kepada pelanggan.
Sementara itu, kami juga sedar
bahawa fungsi rangkaian yang lebih
baik penting untuk memberikan
pengalaman lebih baik kepada
pelanggan. Justeru itu kami akan
terus membekalkan kualiti rangkaian
yang konsisten dan memperluaskan
liputan DiGi secara agresif ke pusatpusat pasaran baru di Semenanjung
dan Malaysia Timur. DiGi juga akan
terus mengoptimumkan kemampuan
rangkaian dengan menggunakan
lebar jalurnya yang sedia ada dan
dipertingkatkan untuk menyediakan
daya pergerakan, kepantasan dan
tahap kejelasan yang lebih tinggi
kepada pelanggan perkhidmatan
komunikasi mudah alih. Bermula
dengan rangkaiannya di Lembah Klang,
DiGi telah berjaya melaksanakan
komitmen untuk menyempurnakan
proses menaik taraf kepada teknologi
EDGE. Memandangkan teknologi ini
...we recognise that enhanced network functionality is
central to providing an enhanced customer experience
DiGi.Com Berhad (425190-X)
complete its EDGE technology
upgrade, and with the technology
commercially available for the first
time in Malaysia and the Asia-Pacific
region, the Group is confident that it
will once again have the first-mover
lead in the nation’s migration to
next-generation services. In all of
this, DiGi will remain focused on
improving its cost-effectiveness
through prudent investment and
improving operational efficiency to
significantly sharpen our competitive
edge and ensure continued profitability.
boleh digunakan secara komersil buat
pertama kali di Malaysia dan rantau
Asia Pasifik, Kumpulan yakin bahawa
ia sekali lagi menjadi pendahulu
dengan mempelopori perpindahan
kepada perkhidmatan generasi akan
datang di negara ini. Di samping
melaksanakan segala yang telah
dirancang, DiGi akan terus memberi
tumpuan kepada usaha menjimatkan
kos dengan membuat pelaburan bijak
dan meningkatkan kecekapan operasi
serta daya saing bagi menjamin
keuntungan berterusan.
77
78
DiGi.Com Berhad (425190-X)
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਒ ‫ އ‬Б ‫ ˛ ݙ‬Ă ෱ ࿦ ఺ ʮ ʟ ̨ ‫܉‬
՗ ͂ ࢈ ᄯ ԑ ‫ ڟ‬୰ ‫ܢ‬
ʙ Б ਽ ͎3 3 % ‫ ܐ ઼ ڟ‬ᑊ Н Й ‫۝‬
Ⴤ ‫ و‬ਜ਼ Ą
Ă ྀ ֗ 1 7 . 1 ᅇ ྭ ϡ Ą ୑ ҁ ʰ
ၛ 4 1 %э 1 ᅇ 4 2 2 0໲ ྭ ϡ Ă
///DiGi ‫ڟ‬य̖ʨුվь‫ػ‬ͺ৖
! ! ՞ ఀ ַ ‫ ݻ‬ᛉ ఺ ๳ Ă૰ ͎ ဂ ΢ ‫ڟ‬
! ! ! ! ! ! ! ! ! ! ! ! ! ! !‫ و‬ਜ਼ վ ၖ ՗ / / /
79
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ϵΏБ‫˛ݙ‬ĂӨ࢈ϵൊୱ̟࡭͑
ᏍढФ৖ʨᐖဇ௻ղ‫ޅ‬ዽĄ୰‫ܢ‬
઼ʟӨ࢈ࡌϵ3Gᅋࢄᘦ˛Ӹ။‫ڟ‬
఺๳ઠᙷᛉЙߏᘰᓤؒϰশĂ֞҅
ࡧࡌՏѓĄ௽྆ϵ୪Ф‫ڟ‬2.5GႩ
Ө࢈ಪ‫ه‬Ө࢈‫Ϳڟ‬Ѭ୥Ăծ‫ݚ‬γ
൜૰͎ϻႍϑ෌ַ༄ᐼဂಏ‫޺ڟ‬
ʙ࢏઼˃ַ‫ݻ‬ᛉؒ‫̘݊ڟ‬અᕃĄ
੝ϻ౬᝝୰‫ܢ‬Ⴤ‫و‬ਜ਼ၖ՗‫ڟזۑ‬
ᄯԑĂϔ͑ʰӨ࢈ːϒ࡭ಪ‫ه‬Ө
࡭ဇʙ࢏͈ၖ߀ʨ‫ڟ‬੦๾ᑗ࿪Ă
࢈‫ڟ‬Ⴉ൜̟‫ۯ‬૰їպ΢GSM෌˽
Ώ ˴ ͧ ࠮ ʨ ‫ػ‬ņ ӽ అ Ňь ˏ Ă պ ֗
઼͑ᆵጃ୥ĞEDGEğ‫ڟ‬๳ʙ̈́
DiGiુ̾ᄴϑ֏͂๾‫ڱ‬૰͎҉ढă
ഒሣྫˎᗺĂDiGi̘݊ઠ৖մ֧
ဂ΢ַ༄ᐼဂಏ‫وڟ‬ਜ਼ĄӨ࢈ʙϩ
֗ԁ਽ ‫ڟ‬ჭ ࡱ ‫ ܢ‬ቴַ ԁ Ӥ ૦ ‫ ڟ‬ϻ ౬
վሂჯӨ࢈ФΆࡌዿФʙࣈ‫ق‬ሂ
᝝‫و‬ਜ਼Ă௻ʙᔈӨ࢈̨੽˱֏͂
‫ڟ‬Й‫۝‬ൊୱĂф௻ൊୱʶΆ෸৖
޺੝ྫਉ๾‫ڱ‬ԁ཮‫܉‬ʙԏĄ
଼๿ϴจྀ൝Ө࢈‫ؚ‬Ф‫ˎࢷڟ‬ă
࿱Ѣ̘̾̅݊࢈Ą௻̟࡭Ă˴ͧ
ჄЪϣढĂӨ࢈࿦᝝‫ڟ‬ʨුː઼
႓୩ᅹַࢷˎϵΏБ‫˛ݙ‬෌їʟ
˽Ө࢈‫ڟ‬Ⴉ൜̫ລჄ࣠ුĂᓙФ
ʙ෶DiGi࡮๳ˎѰĄ˚႓‫ސ‬ϵψ
౷‫ސ‬ϴ୩୊აሒ౜Ą௻ʙ̟࡭Ă
Ѥʙ࢏૥ᚉᅹ࡭ĂDiGi఍ᝐુԁ
DiGiַϻࣜႩ൜๾‫ڱ‬ă̙ጠყఅ
ߏຣᚠă̄ൡַ᎑˸ĄӨ࢈ჯߏ
੦ă˛˭௺᝝ռᐖ੦̅ᐖ΢෠വ
ФΆࡌӰDiGi‫ܢ‬ഖ‫ݚ‬γߏʙ࢏৖
੦൉‫ݚ‬γϫѰ࿱Ѣᘰ‫۽‬Ⴤൊୱᒒ
ಪ ռ ఺ ๎ă ༄ ᐼ Ⴤ ဂ ΢ ୰ ‫͟ ̅ ̾ ܢ‬
໗ĂᕤЪ઼˽˴ͧ‫ڟ‬Ќ႒୰‫ܢ‬Ⴤ
ኬַ਽শቴ‫و‬ਜ਼‫ܢڟ‬ഖĄDiGi‫ؚ‬
‫و‬ਜ਼Ą
ಪռ‫ڟ‬୰‫ܢ‬Ⴤ‫و‬ਜ਼ઠ৖պ̘֗݊
‫ڟ‬Ρ߀ԁߏϻܼϻિĂ੦๾झ୥
ʙ࢏᝗ൿ‫ڟ‬ս˅‫ސ‬ϵ‫޺ػ‬੝ᆵጃ
ԁ͑ӇൡĄ
‫و‬ਜ਼Ąά‫܉‬Ă̘݊ː৖ૃʙ̙ͮ
ጠจਚ۬ऀĂ௿ϣᏗഫăᏃᆇ̰
਩ϫ௻෶ൊୱĂӨ࢈ᜦ‫ס‬ʟͲ࢏
޲̅ࡱᛪэͪʙ̙ͮጠĄӨϵЪ
̺ࡌ‫ڟ‬വࣤᄴ੿ᄯࡌӨ࢈̾ϒਖ਼
٠ഓ݇ѷĂ2003Б8̢ĂDiGi
Ⴀʨ͞ӽൡӨ࢈‫ےڟ‬୪ծႰ‫ݻ‬
Йʟ஑ʙࣜಪռྱַ̿‫̿ݣ‬MMS
Ώ՘‫ڟ‬ᙯ‫ڌ‬ᏺถĈ
‫و‬ਜ਼‫ྫڟ‬ਉ˴ͧĄӨ࢈ઠᙷᛉ҆
ʨಪ‫ࠋه‬Ӭվ̛ರ௻෶‫و‬ਜ਼Ą
•Ө࢈ФΆࡌᔗ˃Ө࢈‫ڟ‬Ⴉ൜୊ა
ሒ౜ծΈʣ๳‫Ϳڟ‬౟̾ၖ՗̘݊
ൊୱ̟ϩ
ဇ޺੝ྫਉ‫و‬ਜ਼‫ܢ‬ቴ‫ࡌڟ‬ԑĄ௻
̟࡭ĂӨ࢈̾Ϳ౟ߏ̺ዲ‫ڟ‬ᔗ˃
Ө࢈ϵΏБ‫֗߼˛ݙ‬ʟʙղ๳‫ڟ‬
Ⴉ൜୊აൊୱːպ֗Ө࢈‫ڟ‬๳݊
‫އ‬ൊĂ͓‫ނ‬ї๾ኯ‫־‬ї੝ă๳‫ڟ‬
̘ුϵΏБ‫͎˛ݙ‬୪᝗ൿ‫ڟ‬ᅨ‫۝‬
Н඲ൖ်ăઅ‫˷ݚ‬մჄ઼֙ؒ‫و‬
ĂӨ࢈‫ऀ۬ڟ‬Нവ‫ܢ‬ቴʶ୏ᑕϒ
ਜ਼‫ܢ‬ቴᆿລ൉ĄӨ࢈୏۬DiGiઠ
੽Ϩϴ̘݊‫ڟ‬ჯ͟Ą
DiGi.Com Berhad (425190-X)
•ટ‫̘݊ػ‬ʶ‫ސ‬Ө࢈‫ͪڟ‬ʙ࢏
ࡧᔈവࣤᄴ੿ĄӨ࢈ϩ̘݊̅
ࢷˎ‫ؚ‬വ͎‫ސऀ۬ࡌ̺ڟ‬ϒড
௱٧ϴӰ̖‫عݦ‬ϵӨ࢈‫ؚ‬෌ї
‫ڟ‬ձ‫ڐ‬ʰĄӨ࢈ϒ̖ደ஬ᑣཌ
Ө࢈‫̘݊ڟ‬ă͂࢈‫ڟ‬ᄯԑ̾̅
ߏ͂࢈ಪռᕏ౐‫ؾ‬΢‫ڟ‬୰‫ܢ‬Ⴤ
‫و‬ਜ਼Ąϵ௻ʙБ໋˛ĂӨ࢈૰
͎ʟʙՁϖ‫๎఺ڟ‬ăႠ‫ڢַق‬
૥ʟ໋‫޺ڟ‬੝௽ਉ‫و‬ਜ਼Ⴤ୰‫ܢ‬Ă
᝱̘݊৖˚ढჄ͂ʡ۳‫ݻ‬ᒒᗮĂ
ծ৖ԁӤ૦ă̟‫଼ַۯ‬ಾϴ૥
Нశ๳۬ऀ࣏̾̅ᇅཥਉĄ
• ߏ ʟᗧў˴ͧϵї๾‫ڟ‬ᄴዲϴѝ
ĂDiGiઠ‫ݻ‬ᛉϴӰࡧᔈ‫ع‬ϵ઼͑
ַಪ‫ه‬Ө࢈‫޺ڟ‬੝‫و‬ਜ਼Ⴉ൜ʰĄ
ΓЃϑ‫ؚ܉‬ಪ̅ĂӨ࢈ːѰ͎
ൊୱؒ‫ڟ‬ӹཥĂ᝱˴ͧુ̾ಪ
‫޺ه‬੝‫و‬ਜ਼Ⴉ൜̅૰їEDGE
ˎᗺĄձဂʰDiGi‫ࣜࡶ˱੽ސ‬
݇ѷ࠮ʨ෠വEDGEˎᗺ‫ڟ‬
ЙߏᘰᓤؒϰশĂ֞҅Ө࢈ಪ‫ه‬Ө࢈‫Ϳڟ‬Ѭ୥Ă
ծ‫ݚ‬γʙ࢏઼˃ַ‫ݻ‬ᛉؒ‫̘݊ڟ‬અᕃ
81
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ࣤଖ
2003Б‫਻ސ‬վљճྫਉͿ౟‫ڟ‬
ྫਉ‫و‬ਜ਼ռᐖ੦Ă௻ႍ਩ࣈВ
ᆵጃ‫و‬ਜ਼‫ּؒ࡮ڟ‬෌ࣤպ֗݊
̘৖մФԁӤ૦઼ַ‫޺ڟܐ‬੝
ᆵጃᐖ΢‫و‬ਜ਼ĄФʟEDGE˞
‫ݣ‬ĂDiGiઠ৖̾ʭࡻ‫ڟ‬ᆵጃจ
ਚ୥Ӱ̘݊ૃ2.5GႩ൜ળϩ
3GВ‫و‬ਜ਼Ą̘݊࢈ઠ৖մ֧֗
ԁӤַԁ઼‫޺ڟ‬੝ᆵጃ‫و‬ਜ਼Ă
Ѓྱַ̿‫̿ݣ‬MMSĄ
•ЃَӨ࢈Ӕଖ৖ϵ޺੝˱ַ࣠
ᆵጃ‫و‬ਜ਼ᄴ੿ѬФʙࣰѝĂ๳
୰‫ܢ‬Ⴤ‫و‬ਜ਼‫ڟ‬૰͎‫־‬ഓߺ໋ࡧ
ࡌĄ˴ͧ๾ᑼ‫ݻ‬ᛉЙ‫۝‬ФගӨ
࢈‫ސ‬ҏФ৖ʨ૰͎৖‫ڢ‬૥ϱᐖ
̘݊ࡌԑ‫ڟ‬๳఺๎࢏ʡ˽୰‫ܢ‬
Ⴤ‫و‬ਜ਼Ąϵ௻ʙጌБ˛ĂӨ࢈
ߏྱ̿̅‫̘݊̿ݣ‬૰͎ʟʙղ
๳‫ڟ‬୰‫ܢ‬Ⴤ‫و‬ਜ਼ĄӨ࢈ːଂԏ
˽ཌྱַ̿‫و̿ݣ‬ਜ਼˞෢‫ߨڟ‬
ࡩĂ᝱֍̟࡭‫࢈̘ࡏڟ‬఍৖մ
Ф঍Γ̟‫وڟۯ‬ਜ਼Ą௻ʙᔈқ
ϫʟDiGi‫ڟ‬ൊୱࡧ̖Ă҉Ӱഐ
ᔈ‫ع‬ϵಪռ৖ၖ՗̘݊ᄯԑ‫ڟ‬
୰‫ܢ‬Ⴤ‫و‬ਜ਼ʰĂᕤЪӽൡԐϪ
΢̘‫΁ڟ‬үᑊНĂծߏӨ࢈‫ڟ‬
ོѰ‫ݚ‬γਔ‫۝‬ೈ‫ߴڟ‬ҁઅᕃĄ
ʙ࢏ᕽೈБĄᓶഓї๾ኯ‫־‬ળվ
ᒟͼ‫ޅڟ‬ዽĂЪї๾‫ܓ‬ϰЪԁӜ
઀ᗧჄ֞ቡĄӨ࢈ߺ۬Ă޺੝௽
ਉΡ߀̟रઠ‫ݻ‬ᛉᗧ੊Й‫۝‬Ą਻
վљճ‫ڟ‬Й‫ࣤ۝‬ଖͅʡጭይĂф
Ө࢈ʶߺ۬DiGiઠ৖ᙷᛉϵͿ
౟ʰѬФʙࣰФҁ‫ڟ‬ϴѝĄ
‫ڟ‬ሂĂ‫܉‬ು߼վʙ̰ᇅណĂ޺੝
௽ਉͿ౟շഓϵЙ‫۝‬ć޺੝‫و‬ਜ਼
΢̘ᝐુඹվඹФ‫ڣ‬ᘋĂ͂࢈‫ڟ‬
ࡌԑʶඹվඹ਽ĄѰߏʙࣜό๾Ă
DiGi઼͑ͺϵ෠വ఺๎୰‫ܢ‬Ⴤ
̘݊‫و‬ਜ਼̟࡭‫҆ڟ‬ʨĂ̾‫ᙷۯ‬ᛉ
մФᙯ‫ڌ‬ᏺถĄΐվ‫Ϳڟ‬౟ઠൿ
ࡧ‫ۯػ‬ҁă࣠‫ؾ‬պ΢̅͟ኬ‫وڟ‬
ਜ਼Ąʡ࢈ࡌഒढഒϴ఍৖Ⴤ͂ʡ
۳‫ݻ‬ᒒᗮĂ˚႓‫ސ‬ϵࣜཇʶЁĂ
ᓙ‫ސ‬ϵᎲ˴݉Ăߥэ‫ސ‬ϵՙ˱‫ؖ‬
‫੅ݙސ‬ೈ෢Ą͂࢈ࡌ‫ސڟ‬ʙႍ৖
᝱͂࢈ઈї̠લψਜ਼ĂЃ૥Нྫ
ා‫ؖ‬ᑕ֥ࡧࡌཥਉ‫ڟ‬ഒሣྫᆵጃ
‫و‬ਜ਼Ăഒᄯ௝ࡩ֙ϵࣜཇ‫ސؖ‬Ꮂ
˴݉‫ڟ‬ह࡭ྫ༞ʰĄ͂࢈ᄯࡌ௻
ղཥटծ˚ͫ‫ߏސ‬ʟ੦ਜ਼ά‫ڟ‬Ă
ϣढʶ৖Ⴤࣜʡ‫̄ىؖ‬۳‫ݻ‬ᒒᗮĂ
ʬ͟ઈїʙղЃᄚї‫ؖ‬ᓊ‫ڐ‬൉࢏
ʡձਜ਼ĄӨ࢈Ά෸Ꮝढລర̾శ
ᕏ‫ؾ‬ăဂಏфʬ఺๳‫̟ڟ‬Вߏ݊
̘ಪռ௻ᘸ‫وڟ‬ਜ਼Ą
DiGi.Com Berhad (425190-X)
Ꮝൿ๳ʙٰ޺੝ϻ౬᝝ਜ਼‫ڟ‬૰͎Ă
DiGiϵͺѰߏͿ౟ᄴዲ‫ڱ‬Ⴤ఺๳
˴̟ͧ࡭ዿФͺ‫ڟס־‬ᏺถĄӨ࢈
ϵࠋӬַʡʨ̟࡭Ѱ͎˚̍‫ڟ‬ӹཥĂ
ф௻ղ఍৖௽྆఺๎୰‫ܢ‬ăᏺඹ‫ڟ‬
̘݊‫و‬ਜ਼ַᙒᕱ‫ڟ‬႓୩̟ਬ᝱Ө࢈
ᙷᛉᄴϑ֏͂‫ڟ‬ᙯ‫ڌ‬ဇ̙ĄӨ࢈୏
۬DiGi৖ྀ፸ᜮʡ‫۝ڟ‬഻ೈ‫ٍڶ‬
ᅋࢄЙ‫۝‬Ąዑ႓Ө࢈๎ᘋ֗ΐվ‫ڟ‬
ᙯ‫ڌ‬๼ԁӜᅑ२ĂӨ࢈ήՐઠϵԐ
ʙ࢏๾ਜ਼ᄴ੿֥ુᕴႈ‫ڟ‬ϱྍĄ
‫ڥ‬๼௰ψ
ϵDiGiĂӨ࢈઀۬Ѱߏʙ࢏Ф๒̖
ַࡒ௰ψ‫ڟ‬ό๾˴ΕĂӨ࢈Ά෸৖
ઊັ᛫֗Ө࢈ོѰϴᔈ‫ڥ‬੢Ε஀‫ڟ‬
ႋࠆĄӨ࢈҆ʨ૤ষʙղ৖᝱Ө࢈
Ⴤ໋ϴ‫ڥ‬༐ѰФ๎༎ˣ੝ຜ௽‫ڟ‬႓
ཾĄӨ࢈˚ͫࡌЙߏ޺੝ྫਉߨ‫ڟ‬
ᄴዲጠ်ĂԁࡌЙߏΕ஀‫ڟ‬Պ‫ى‬উ
̄Ăᕴ౲եղ௝؇ୱַᎸӟ‫ڟ‬ʡ࢈
‫ڟ‬ΡּĄ
2002Б૰ࣤ‫ڟ‬DiGiกѓ޺੝‫و‬ਜ਼
‫ڥ‬੢ࡎ࿒ːФझϴ᝝୪Ө࢈‫ڟ‬௻ϋ
‫؛‬᎛ĂծϵΏБ‫̾͑ݙ‬༣ဂĂҜ̕
ʟ౬᝝ఃߺౢዲĄჄЪϣढĂ௻෶
̾ᗺ௚ַ̜˽ߏ̺‫ڟ‬ˣ੝ࡎ࿒ʶ᝱
Ώ˴ͧࢷˎФጠ๼͎̿͂࢈‫ڟ‬ढ෢
ַႠʨ‫ڢ‬૥੤ჄˎѰᑊĄ௻ʙ˸Ă
ϔ͑ʰDiGi‫͂֏ڟ‬ό๾˴༎߀੝Ă
˚ฉ᝱Ө࢈ࢷˎ‫ڟ‬Ρ߀ԁϻܼϻિĂ
ʶ᝱ʡ࢈ဇDiGi‫ڟ‬ຣᚠ‫ڥ‬๼˴༎
߀੝ॼʮᘲ̾‫ء‬ພ‫ڟ‬ϟණĄ
Ώౢҙप˱ό๾‫ڥ‬๼௰ψఋϋઠ
Фԁϻ‫ڥ‬๼˴༎߀੝‫ڟ‬ཏ૑Ą
ΐվ‫Ϳڟ‬౟ઠൿࡧ‫ۯػ‬ҁă
࣠‫ؾ‬պ΢̅͟ኬ‫وڟ‬ਜ਼
83
84
DiGi.Com Berhad (425190-X)
ᄜᓂ
ӨࡌϵЪ๐ጭቝѝ༮ձӋོ̾̅Ѱ
‫ࢷ׏‬๼ϣձ࢈Ă͂࢈‫ڟ‬ટ‫۝‬ă༄᝛
Өฉ̈́‫ے‬༮ձӋ๐ጭϨ෦ᅹDiGi
Ⴤટ๾Ⴀড֞҅Ө࢈֙ࡏʟʙ࢏‫ق‬
ࢷˎဇ˴ͧ‫҆ڟ‬ʨჄ͎̿Ăϰߏ͂
ሂ‫ڟ‬Й‫۝‬ൊୱĂ᝱Ө࢈ϵΏБ˱ુ
࢈‫׈ڟ‬ᙦַઈൿĂӨ࢈˗৖ϵ௻਽
̾ᐖဇႍႍ‫ڟ‬ᒟͼ‫ޅ‬ዽĄ
‫ݙ‬ᙯ‫ڟڌ‬ї๾˛۳‫ݻ‬Ө࢈‫̺ڟ‬ዲϴ
ѝĄӨጭቬ௻ղ఺๎୰‫ܢ‬Ⴤ‫و‬ਜ਼ࠧ
Ө࢈ʶࡌ๐ᓂӨ੽৖ປă௽ਉ̅ϻ౬ ! ‫ڟݣ‬᝹๐Ⴤ͎̿Ă᝱DiGi৖ϵ஀
!᝝ ఋĞ M E C M ğ̾ ̅ ˃ ਻ ௽ ਉ ̅ ϻ ౬ ! ! ᙯ‫˛໋ڱڌ‬ளፗф͎ĂծӰӨ࢈ળ
!᝝ ‫ ࢷ ׏‬๼Ğ M C M C ğ఺ అ ծ ጭ വ ʟ
ϩї๾‫ڟ‬శ‫܉‬႒Ą
!ʙ ࢏ ௻ ᅄ ᏺ Պ ‫ ڟ‬ᑗ ࿪ ᝱ ௻ ࢏ ̠ ๳ ̢ !୴ ‫ ڟ‬ї ๾ ુ ̾ ࡴ ఀ വ ࣤ Ą Ө ࢈ ઠ ᙷ ! !ᛉ Ⴤ ‫ ׺ އ‬۳ ‫ ݻ‬ϫ Ѱ Ă Ӱ ௻ ࢏ ї ๾ ળ ϩ
ԁ਽࣫Ă ծ ટ ٧ ‫ ػ‬Ӱ ਻ վ љ ճ വ ࣤ
!Й ߏ ʙ ࢏ ᑗ ୨ ௽ ਉ Ⴤ ϻ ౬ ᝝ ‫ و‬ਜ਼ ˛ ̖ Ą
DiGi.Com Berhad (425190-X)
ԠФ‫ٍڶ‬ă਒ਜ਼̅ї๾࿱Ѣă౬᝝
̾̅Ө࢈౵๱‫ڟ࢈̘݊ڟ‬࿁ʨ̛‫ݻ‬Ă
DiGiઠԠФᎲ‫ٲ‬ϵ2003Б֥ુ
ЃЪኃີ‫ڟ‬๾ᑼĄӨࡌᕤЪጠ๼̈́‫ے‬
༮ձӋϩ௻ղʡവ͎৿̖๐ጭĄФʟ
ૌ࢈ဇDiGi‫̖۬ڟ‬ĂӨ୏۬Ώ෱࿦
Ά ৖ ൡ ΢ ஁ ‫ ޅ ڟ ܉‬ዽ Ⴤ ጠ ๼Ăϵ
2004Б‫۔‬ϩͪʙ࢏ᕴНБĄ
˝಼ըऌໜ಼ըఙӡᄉ
༮ձӋࣰ̺
2004Б3̢19̠
ԠФ‫ٍڶ‬ă਒ਜ਼̅
ї๾࿱Ѣă౬᝝̾̅
Ө࢈౵๱‫ڟ࢈̘݊ڟ‬
࿁ʨ̛‫ݻ‬ĂDiGiઠ
ԠФᎲ‫ٲ‬ϵ2003Б
֥ુЃЪኃີ‫ڟ‬๾ᑼ
85
86
DiGi.Com Berhad (425190-X)
ᑊོᐮਆ
๾ᑼ‫ے‬୪ࡧᔈ
!!!
֍˃޺੝ྫਉ๾‫ڱ‬ϵʰʙ࢏਒‫އ‬
અ‫̠ػ‬๳̢୴‫ڟ‬੦๾ᑗ࿪‫ؚ‬ળվ‫ڟ‬
Б‫ݙ‬ϫցĂ᝱DiGiࡧ๳ᐮਆͺ
ႍႍ‫ޅ‬ዽĂӨ࢈ʶࡧ๳ᐮਆӨ࢈‫ڟ‬
‫ڟ‬੦๾ൊୱĂ̾ሂ۳৖ϵͿ౟ʰ
ོѰᇁВĂծૃ˛γࡏʙ࢏‫ق‬ሂ‫ڟ‬
ᙷᛉѬФʙࣰФҁ‫ڟ‬ϴѝĄჄЪ
ഐᔈĂૃӨ࢈ဇ̘݊‫ڟ‬ᑣཌ໋˛‫ݚ‬
ϣढĂନս‫ڟ‬ᝐԁĂ͑ʰ๳‫ڟ‬ϒ
γਔʙ࢏DiGi‫ܢ‬ഖĄᕏ౐ϴჳĂ
੽‫އ‬ൊάᆿĂDiGiԁ˚৖૬̾
௻౷‫ސ‬Ө࢈‫ڟ‬Й‫۝‬ൊୱĄӨ࢈‫ڟ‬
ᄆ̖Ąї๾ϫց๎֨ൿశ‫఻ݣ‬ʮ
ࡧᔈ‫఺ސ‬అ֎Ф఺๎фʬ࣠‫ؾ‬պ
վ‫ͧ˴ڟ‬ઠ৖մФϫց˴ͧႣϫ
΢‫وڟ‬ਜ਼վᕏ˽̅ᕴ౲ࡏ̘࢈‫ڟ‬
Ꮬ୥‫ڟ‬ᏺถĄӨ࢈Ά෸ൡ΢௻ղ
Ρ߀Ą௻ഒӜ˛պ֗DiGi‫݊ڟ‬
ᏺถĂ͓‫਻˃ނ‬௽ਉ̅ϻ౬᝝‫׏‬
̘༐̾̅Ϩႍࡎ࿒Ⴤ۴ኛ߀੝ુ
ࢷ๼˷਩൝DiGi‫ڟ‬EGSMᏜཾ
̾Й‫۝‬Ą
պ΢ᜌ̾ᑕ֥900MHz‫ڟ‬ᏜᘊĄ
௻ഒၸ֞҅Ө࢈ᔗ˃Ө࢈‫ڟ‬୊ა
ЪʹĂӨ࢈ʶ૰їʟʙ෶ņ̘݊‫ڟ‬
Ⴉ ൜ Ă า ང 1 8 0 0 MHz୊ ა ሒ ౜
̖ᒐŇࡎ࿒ĂᕤЪН֥̘݊࢈‫ڟ‬ϱ
˞෢‫ڪڟ‬ᄪĂծ෌ʙԏᔗ˃эʙ
㑞๎ՎĂծϵ˚ϣ‫ڟ‬૥ᚉᅹ࡭ᎋු
ղੑᄉ‫ܲڟ‬ᖊĄ̎Ф෌‫ڱ‬ĂӨ࢈
Ө࢈‫̘݊ڟ‬༄᝛Ąߏʟ᝱̘݊ᑕ֥
ʶΓ҆ʨᑕ֥ʙ࢏ࡶࡌGSM‫ڟ‬Ꮬ ཾ Ą
ဂ΢ă҉ढфʬ࢏ʡ˽‫ڟ‬DiGi୰‫ܢ‬
DiGi.Com Berhad (425190-X)
Ө࢈‫ࡧڟ‬ᔈ‫఺ސ‬అ֎Ф఺๎
фʬ࣠‫ؾ‬պ΢‫وڟ‬ਜ਼վᕏ˽̅ᕴ౲
ࡏ̘࢈‫ڟ‬Ρ߀
Ⴤ‫و‬ਜ਼ཥਉĂӨ࢈ϵΏБ˱૰͎
ኛੵჄ˷ѷ
ʟʙϋτ෣Ρ߀ࡏ̘ᖕწ
ņmorethanwordsŇվ᝝୪
Ө࢈ϵ2003БӰഐᔈ‫ع‬ϵᅨ઼
DiGi‫ڟ‬ϒ๳ࡳჼĂծߏࡏ̘࢈˭஝
DiGi‫˷ڟ‬ѷႩ൜Ă᝱Ϩѿ༄ኛ
DiGi‫ؚ‬Ф‫ڟ‬୰‫ܢ‬Ⴤ‫و‬ਜ਼Ą
੦৖ԁટ٧‫࢈͂ػ‬శዾ‫ڟ۝‬ኛੵ
ˎѰĄ՟ˬߏ̥ĂDiGiϵϒ੽
ϵΏБ˱ĂӨ࢈ʶ઼͑ʟӨ࢈‫Ϳڟ‬
ϨϴϓФ4ʽࣜ༄ኛ੦֞҅෠വ
౟ൊୱĂծఅ౷ʟʙ࢏DiGiᆿწ̅
๳‫Ϳڟ‬౟ĄӨ࢈ϵΏБ˱૰͎ʟ
֏͂ᆄҙჄ۴ኛོ੝൉‫͎ގؚ̆‬վ‫ڟ‬
ʙ෶༄ኛ੦؆བࡎ࿒Ă᝱Ө࢈ԁ
եႍԁຣᚠă̄ൡַ᎑˸‫ڟ‬५ؒĄ
࣠‫ؾ‬ၿૡጌ᝝‫˷ڟ‬ѷႩ൜෌ࣤĂ
ծ৖ԁФझϴϱᐖӨ࢈‫˷ڟ‬ኛ࿱
௻ղൊୱؒ‫ڟ‬ӹཥː‫ق‬᝗ϴᅨ઼ʟ
Ѣ‫ڟ‬ᄯԑĄ
Ө࢈‫ڟ‬ᙯ‫ڌ‬ᏺถĂ᝱Ө࢈‫̘݊ڟ‬ᆵ
ු̅պ΢୥߱৖ҕᙦ઼‫ڟܐ‬Й‫۝‬Ą
ѰߏӨ࢈̛ರ༄ኛ੦࢈‫ڟ‬ఋϋ҆
௻ʙᔈ̾͟ૃӨ࢈ϵΏБ‫ુؚ֥ݙ‬
ʨĂDiGiʶϵϒ੽ࣤ෠ʟʙՁ
‫ڟ‬ᜮʡ๾ᑼ˛߼͎႒࢕ĄᑊНЙ‫۝‬
ϖ‫ڟ‬ՠਟࣤᛔַ۴ኛ߀੝Ăծ௽
33%э17.1ᅇྭϡĂ̺ࡌ‫ސ‬Υ‫ػ‬
྆ჄϨѿ༄ኛ੦˞෢‫߀ڟ‬੝վ཭
Ө࢈‫޺ڟ‬੝ྫਉ‫و‬ਜ਼̾̅੽ᄬ‫و‬ਜ਼
෌ψѤʙ੢‫ڟ‬୊აӽ෌ˎѰĂᕤ
Й‫࠮ؚ۝‬Ă֏˛޺੝‫و‬ਜ਼๾ਜ਼‫઼ڟ‬
Ъ֞҅ए፹໋ϴͿ౟ĄDiGi๳
‫ܐ‬Й‫͟۝‬ᔪ͒‫ػ‬Ө࢈‫޺ڟ‬੝‫و‬ਜ਼ࡏ
‫ڟ‬΢֎ă̘ʹᆄҙഖַϵ༄ኛ੦
̘ʡᆵጭᅨ37%э221໲ʡĄൂ‫܉‬
۞Ϳ‫ؚࣤ‬෠‫ڟ‬୪౟۴ኛ߀੝൉఍
ߴҁ‫܌‬ϰߏ઼‫ڟܐ‬ᑊНфᅨ͑э6ᅇ
պ֗ϒБ‫ڟ‬ኛੵු˃౽ᅨ͑Ą
9890໲ྭϡĂфᓈ౽‫܉ૃ܌‬ʙБ
‫ڟ‬38%ӽൡэ41%Ą෱࿦୑ҁλૃ
Ө࢈ᔗ˃Ө࢈‫ڟ‬DiGiટ۞‫׹‬
ʙБ‫ڟ܉‬1ᅇྭ90໲ྭϡୡ̀41%
ĞDSSğᆵάэ20ࣜĄЪʹĂ
э1ᅇ4220໲ྭϡĂфԐ‫ߴڶ‬ҁ‫܌‬
Ө࢈ʶ෠വʟԁϻ‫ࢄ଺ڟ‬
ૃ13.4˷ᅨ͑э19.0˷ĄФᜦ‫ػ‬
႓ཾĄࣤଖΐվĂӨ࢈
ЪĂΏБ‫ڟݙ‬๾ᑼ‫ے‬୪ձဂʰːϵ
ᙷᛉᔗַ͈ઉ೚Ө࢈‫ڟ‬
௻࢏ኯ‫־‬ї๾‫ޅڟ‬ዽؒᑗ࿪˛ය͎
༄ኛ੦Ă̾‫ۯ‬ળ൝DiGi
Ϳ౟‫ྱڟ‬ೈĄ
̘݊࢈ԁ̟‫ַۯ‬ટ๾‫ڟ‬
‫و‬ਜ਼Ą
87
88
DiGi.Com Berhad (425190-X)
Ⴉ൜
Ⴉ൜୊აַ‫ے‬୪‫ސ‬DiGi๾ਜ਼‫ڟ‬
ࡧ̖Ąϵ2002БĂDiGiӰ୊ა
Ⴉ൜઼˽֗99%̾ʰĂծӽൡ
ʟጌ᝝‫ڟ‬শቴჄ͟ኬؒĄϵΏБ
‫˱ݙ‬ĂDiGiટ٧‫࢈̘݊ߏػ‬ળ
վԁᆄ‫ַٿ‬Ⴀિ‫ڟ‬๳‫و‬ਜ਼Ăϣढ
ʶ‫ݻ‬ᛉӽ෌ͺ‫ڟ‬Ⴉ൜‫ے‬୪Ą
᝱۬ऀુ̾୩๑‫ڟ‬ఀ୥௽྆޺੝
ϵΏБ‫ۑݙ‬ೈĂDiGiʶϵ̑Ρ
ྫབྷႩ൜НവĄϵӬ௚ʰվჳĂ
Ցཆ༊ʟశ๳ʙ̈́‫ڟ‬ᑗ୨޺੝௽
EDGE‫ސ‬ʙႍ๳‫ڟ‬ቡ֙ࡎ࿒Ăᅨ͑
ਉՁ஛ĞGSMğ௩రĂպ֗Ө
௽྆‫ڪ‬ॉ˭࡭‫ڟ‬ѝ˯୥ĄФʟ௻෶
࢈‫͟ڟ‬ኬؒă୊აሒ౜ַჭࡱ‫ܢ‬
‫و‬ਜ਼ĂDiGiઠ৖ಪռԁַԁӤ‫ڟ‬
ቴᑕુ˃˃ӽൡĄ
ᆵጃ୥ĂశதઠӰӨ࢈ળϩ๳ʙ̈́
‫وڟ‬ਜ਼࿪ߨĄ
૥ൿʮվĂDiGiʶЙʟ੽˱ࡶ
ࣜ࠮ʨ෠വGSM෌˽઼͑ᆵጃ
ᕤൿᅨ͑અϴจਚমĞBTSğᆵά
୥ĞEDGEğ˞ྫਉ˴ͧĂ௻‫ސ‬
э450࢏ĂӨ࢈ʶ෠വʟ๳‫Ϳڟ‬౟Ą
ʙႍૃGPRS။෌фվ‫ڟ‬Ӭ௚Ă
਩ϫ௻෶ї੝ĂDiGiᛪᐖ‫ڟ׺އ‬
༴ֳ͢ቜ๾‫ڱ‬ԁФझϴོ΢ϓϣཥ
ປĂфവ੝ʟ޺੝௽ਉ‫و‬ਜ਼ռᐖ੦
˞෢‫ڟ‬અ‫˷ݚ‬մ຅؈ĄDiGiʶ̺੝
ϴჄCelcomַMaxisࣤ෠ϓϣ
̈ሣՁ஛ĞCASğࡎ࿒Ă̾෌ʙԏ
ࣤଖΐվĂ
Ө࢈ᙷᛉᔗַ͈
ઉ೚Ө࢈‫ڟ‬༄ኛ੦Ă
̾‫ۯ‬ળ൝DiGi
̘݊࢈ԁ̟‫ַۯ‬
ટ๾‫وڟ‬ਜ਼
ᅨ઼‫ݚ‬፞‫ڟڐ‬୊ა୥Ą
Γ໋Ө࢈Ӱۣ͑ᅋࢄ‫و‬ਜ਼͑ʣDiGi
‫̿ྱڟ‬୰‫̘݊ߏ˛ܢ‬ળվԁ˃‫ڟ‬
ᆆؒ‫ڪ‬෢‫ڟ‬ϣढĂӨ࢈ʶӽൡʟ
Ө࢈‫ڟ‬Ձ஛̾‫ۯ‬৖̛ರϻ౬᝝۬ऀ
DiGi.Com Berhad (425190-X)
‫و‬ਜ਼ĞMMSğĂ᝱DiGi‫̘݊ڟ‬
DiGiː৖ᔗ˃ͺ‫ڟ‬Ⴉ൜˯শ25%Ă
৖ૃ͂࢈‫̙ڟ‬ጠ௽྆୪Ф‫ڟ‬GPRS
ϣढ৖ϵʡࢷԠФᝐ੝‫ڟ‬૑‫ٷ‬ʮ
Ⴉ൜จਚ̅૥Н࿧̰Ą
Ⴐ‫ݻ‬ͺ‫ےࡌ̺ڟ‬୪‫ݾ‬ᆿĄ
Фʟ˃਻௽ਉ̅ϻ౬᝝‫ࢷ׏‬๼‫ؚ‬
޺੝௽ਉ‫و‬ਜ਼
˷਩‫ڟ‬ᖞʹ2X2MHz EGSM
ᏜཾĂDiGiː෠պོ΢௻࢏๳
ϵΏБ‫˛ݙ‬ĂDiGi‫ݻ‬ᛉಪռʙ
‫ڟ‬Ꮬཾվ૰͎ᖖᏜཾ900MHz
Ձϖͅʡጭይ‫ڟ‬ϒ๳୰‫ܢ‬Ⴤ‫و‬ਜ਼Ă
ַ1800MHz GSMՁ஛Ă̾਩
ծγʮʟಁ࢏ї๾఺๳‫ڟ‬અລĄ
ϫͺ‫ݻڟ‬ᛉႩ൜ൊ࿒߀੝Ą
௽྆ʙ࢏ϒ̟ѝ๳‫ܢ‬ഖჯ‫ོڣ‬੝Ă
DiGi˚ฉ૰͎ʟϻႍ๳‫ڟ‬୰‫ܢ‬Ⴤ
௽྆‫ؚ‬Ф௻ղӽ෌Ⴤᖞʹ‫و‬ਜ਼Ă
‫و‬ਜ਼५ᔈĂԁಪ‫ه‬ʟ̘݊‫و‬ਜ਼૥
DiGi‫ڟ‬Ⴉ൜ુ̾۳‫ݻ‬ᗧ‫ס‬Ă௻
ᚉᅹ࡭Ă˚႓̘݊Ꮅጅ‫ސڟ‬եʙ
͟ᔪ͒‫ػ‬ʙႍႎߏņDiGiႩ൜
ႍ̿඲ᇁВĄ8̢෢ĂDiGiЙߏ
ь੝˽႓୩ཥਉૡ֙Ձ஛Ň
਻վљճࡶࣜߏྱַ̿‫̘ࡏ̿ݣ‬
ĞDiNAMICSğ‫ڟ‬ϒ๳Ⴉ൜႓୩
૰͎ϻ౬᝝۬ऀ‫و‬ਜ਼ĞMMSğ‫ڟ‬
Ձ஛ĄઅΏʰĂ௻‫ސ‬ʙႍ৖௽྆
޺੝ྫਉ˴ͧĄ਩ФJavaཽᐛă
ʙ࢏౐ʙၬဍၿૡጌ࢏Ⴉ൜‫ےڟ‬
ϻࡱ‫ྫݡ‬བྷྛᒐ̾̅િѓ࿧̰̅
୪႓୩Ձ஛ĄDiNAMICS᝱Ⴉ൜
੝ഫ‫ڟ‬௻෶๳‫و‬ਜ਼ː֧֗ʡ࢈‫ڟ‬
‫ވ‬ᄫ৖‫ڢ‬૥ਬဇ֧ᆇᛪ‫̘̅݊ڟ‬
ᇥ२ᜍ‫۔‬Ăͺ˚ͫ͟Ѱ࣏ᇅ˞΢Ă
ߺᘰ‫و‬ਜ਼Ă̾‫ۯ‬৖ລሂჄ҉ढ
ᓙ͟ߏ੦๾΢̘࢈ળվટ๾΢ఊĄ
ϴ۳‫ݻ‬Ⴉ൜‫ےڟ‬୪Ąጌ᝝ʰվჳĂ
89
90
DiGi.Com Berhad (425190-X)
DiGi˚ढ఍ϵҜ֥̘݊‫ڟ‬ϱ㑞
ͪʹĂӨ ࢈ʶ ϵ 8̢ ෢૰ ͎ʙ ෶ ဂ ΢‫
! ! ! ڟ‬
๎ՎĂծ࠮ʨၖ՗؄൉‫ࡌڟ‬ԑĄ
!f r ien d s and f a m i l y™ ‫ و‬ਜ਼ ਩ ࣈ վ
Υ‫ػ‬Ϩѿ̘݊‫ڟ‬պ΢̟ВФ‫˚ؚ‬
Ҝ̕ԁϻ๳઼̘̘݊̅͑݊‫ڟ‬؆བ
ϣĂDiGi৖ઊ௽྆෠വь੝ቡ
‫ݙ‬Ą௻ႍҜ̕ʡ‫ڟ‬਩ࣈ᝱ϒ੽Ϩϴ
ጌН඲Ӭ௚վѰ͎Ӥ૦‫ڟ‬ϱᐖĄ
̘݊ϵᆦ௽7࢏శલᆦ‫ڟ‬DiGiྫབྷ
௻ႍႠ‫ڟق‬५ᔈ᝱̘݊৖ϵպ΢
བྷሆढ̾͟ϒ̠մФԁѳ็‫ڟ‬ʙ‫ݡ‬
ුᅨ͑ढь੝մ֧‫܈‬ᅋ‫ڟ‬ಏҁĄ
˽պ΢඲ĄЪʹĂ̘݊Ώ՘ᓙ৖ᄆ
DiGiά‫܉‬ːӰ௻෶‫و‬ਜ਼૰ᆄэ
‫ؾ‬ϴԁಲ͂࢈శલᆦ‫ྫڟ‬བྷ༴ሆĄ
ͺ‫ؚڟ‬Ф޺੝‫و‬ਜ਼ࡏ̘Ą
9 ̢ ϋ ‫ ؚ‬૰ ͎ ‫ ڟ‬Beyond ™ ྱ ̿
ߏʟ᝱̘݊մФԁ˃‫ۯ̟ڟ‬Ă
‫و‬ਜ਼Ӱ਻վљճ‫ྫ̿ྱڟ‬བྷ‫و‬ਜ਼
DiGiʶ‫ˬػ‬Бᕏ˽ʟ˃਻࣬͘
ળϩʙ࢏ԁ਽‫ڟ‬࿪ߨĄ௻ႍ਩Ф
‫ڟ‬Н඲˷੢֙‫ݙ‬ĂӰН඲੢೵֗
࡮ּؒь੝ቡጌН඲୥̅ᕏ˽Н඲
ͫ఻ʮ֍࢏Ă҉Ώϴྫབྷַʹ‫׃‬
˷੢Ăͪ͑ʙղᅨࢄ‫و‬ਜ਼Ѓ
ྫབྷĄߏʟ઼͑Ө࢈ϵٍ਻‫وڟ‬
GPRSăMMSăॼՐ‫و‬ਜ਼ăྫབྷ
ਜ਼ĂӨ࢈ʶЙߏࡶࣜϫցԓַ̑
൉࢐ăྫབྷᕽ૥̅ϻ̟๼ᚊ‫ڟ‬
ࠁ఼ඹ֍ЎͲ࢏˷੢Н඲֙‫ڟݙ‬
Beyond™‫و‬ਜ਼਩ࣈĂ᝱୪Ф̅
޺੝௽ਉ‫و‬ਜ਼ռᐖ੦ĂծߏӨ࢈
๳‫̘݊̿ྱڟ‬఍եᅄ፹ይĂၖ՗
ϵե֋‫̘݊̿ྱڟ‬ᕏ˽ുӕĂ᝱
͂࢈ဇ̟‫ۯ‬ă࣠‫ؾ‬պ΢̅༄ᐼဂ
͂࢈໽߸ԁϻ‫ྫڟ‬བྷ඲Ą
ಏ൉̟࡭‫ࡌڟ‬ԑĄ
DiGi.Com Berhad (425190-X)
ߏʟ઼͑Ө࢈ϵٍ਻‫وڟ‬ਜ਼Ă
Ө ࢈ ʶ Й ߏ ࡶ ࣜϫ ց ԓ ̑ ַ ࠁ ఼ ඹ
֍ЎͲ࢏˷੢Н඲֙‫޺ڟݙ‬੝௽ਉ
‫و‬ਜ਼ռᐖ੦ĂծߏӨ࢈ϵե֋‫ڟ‬
ྱ̘̿݊ᕏ˽ുӕĂ᝱͂࢈໽߸ԁ
ϻ‫ྫڟ‬བྷ඲
̟‫وࢄ଺ڟۯ‬ਜ਼ဇྱ̘̿݊վჳ
ጅĄ௻֍ႍ੝ဘН඲ࡎ࿒ʶϣᆺ
ۨલ‫ࡌࡧڟ‬ĂфDiGi˚ढ఍ϵ
պ΢DiGi‫ڟ‬ь੝ቡጌН඲୥Ă
૤ষ఺๳‫̘݊ߏٲ̟ڟ‬ಪռ௻ႍ
ծϵ޺੝௽ਉͿ౟ʰ̕ਔʙਲ‫ڟ‬
‫ۯ‬ҁĄӨ࢈ː৖ሂ۳֧ᜍ‫ڟ۔‬จ
ᚣ੝Ă௻ʙᔈ͟ૃHorizon™
஛‫˚͚ނ‬ฉ͟ϵ‫ؚ‬Ф༄ኛ۞ͿӲ
‫و̿ݣ‬ਜ਼૰͎‫˃˃ු̘݊ݣ‬ᅨ͑
֗Ăߥэ‫ػ‬ϵ਽κ௽ුϴᔈĂЃ
̆‫͎ގ‬վĄ
7-Eleven‫ۯ‬ҁ‫׹‬ă‫ٶ‬মăႩ֪
̺̾̅ࡌᗾዘї఍ʙᆺ̾͟ᑕુ
ѰߏDiGi‫ؚ‬ಪռ‫ڟ‬ဂ΢‫و‬ਜ਼෠
௻෶‫و‬ਜ਼Ąਸ਼ʟ୪Ф‫ڟ‬ь੝ಪೡ
വ‫ڟ‬ʙ࢏֐ሒĂӨ࢈‫̘݊ڟ‬శϑ
ጠ଺ࢄႩ൜˞ʹĂDiGiʶַᆵ
৖ઊմ֧֗๳‫ڟ‬PDA޺੝‫ڶ‬உκ
ࣜ۬΢͚˴ͧЃ̶ַ݄͚໲ձྀ
‫وؾ‬ਜ਼Ğ҉SJENIE MobileğĂ
ྀ͚Йጿ५‫ڟ‬࿱Ѣᘰ‫۽‬Ăߏ̘݊
ʙႍպ΢WiFi/GPRS௿ሣ‫ڟ‬Ⴀ
ಪռ଺ࢄ‫و‬ਜ਼Ą
‫޺ق‬੝‫ڶ‬உκ‫ؾ‬Ձ஛Ą௻ႍ఺๳
‫وڟ‬ਜ਼‫ސ‬Ө࢈௽྆ჄSJ
ᅨ઼‫و̿ݣ‬ਜ਼᝱DiGiԁ৖୏˽
Securities Sdn Bhd̾̅
ͺϵ޺੝ྫਉͿ౟‫ڟ‬ϴѝĄӨ࢈
ϒ୨ࡶࡌཥਉˎᗺռᐖ੦
˚ฉӹཥʟ˚̍‫ڟ‬Ⴀʨ௩ࡎϒ๳
Hewlett-Packard Sales
‫ڟ‬Horizon™‫و̿ݣ‬ਜ਼Ăԁ௽
(M) Sdn Bhd˞෢‫ڟ‬࿱Ѣᘰ
྆֏ϒࣈۣ͑ᅋࢄ‫و‬ਜ਼վ෌ʙԏ
‫۽‬ળ൝Ө࢈‫̘݊ڟ‬Ąͺ௝ගߏʙ
‫و̿ݣַ̿ྱۖ؜‬ਜ਼˞෢‫࣯ڟ‬ලĄ
ႍ਽झ୥ă໽߸ăဂ΢фʬයࢄ
ϰЪĂѰߏʙႍ‫ڢ‬૥фʬᕏ‫ڟؾ‬
‫وڟ‬ਜ਼Ă઼͑ۜᎊߨ΢̘‫޺ڟ‬੝
‫و̿ݣ‬ਜ਼̟रĂ௻ႍಪռʙࣈ֍
Ρ߀̟ВĄ
ႍН඲ࡎ࿒Horizon™‫و‬ਜ਼Է
‫ػ‬11̢૰͎˚ʴ҉ːᑕુ̘݊
Фᜦ‫ػ‬ЪĂDiGi‫ݞ‬٠ᆑ̘݊࢈
‫⧵ڟ‬ᛚ̛‫ݻ‬Ą௻֍ႍ‫̿ݣ‬Н඲
൝ˠӨ࢈ϵΏБ‫ݙ‬૰͎‫ڟ‬๳୰‫ܢ‬
ࡎ࿒ǕHorizon Optimum™
Ⴤ‫و‬ਜ਼ߺ໋ͅʡ࿂჆‫̆ڟ‬ᐖĄ௻
ჄHorizon Premier™Ǖʝ
ղ޺੝௽ਉ਩ࣈַӨ࢈࡮๳‫݊ڟ‬
५ѿߏၖ՗˚ϣ̘݊ᄯԑф௩Ă
̘‫و‬ਜ਼̟ਬ୏֧ʡ࢈‫ڟ‬ᜍ‫۔‬Ăպ
պ֗ͺ࢈ϵʙ࢏ዿᐠַቒᖕ‫ݣڟ‬
֗ϒ੽̘݊ʡᆵጭᅨĄ
̿඲ྫབྷ‫و‬ਜ਼Ϳ౟Йߏశչ‫ڟ‬Ꮅ
91
92
DiGi.Com Berhad (425190-X)
Ө࢈ጌ᝝‫و̘݊ڟ‬ਜ਼‫ے‬୪ӽ෌
ʶ͟ᔪ͒‫ࡧػ‬๳࢓ࡏ‫ڟ‬
ᇩ᏾ࡎ࿒઼̾̅͑᎚ཚࢷ‫ے‬୪৖ʨ‫ڟ‬ʡࢷ෠വࡎ࿒
̘݊‫و‬ਜ਼
ϵ྆͞‫ڟ‬ʙ࢏਒‫އ‬Б‫ݙ‬ĂDiGi૰
͎ʟႣϫ̘݊ˣ੝˛̖ĄФʟ௻ ࢏
˛̖ĂDiGiુ̾Й͒ϴટ٧‫ػ‬
˴ͧ‫ࡌ̺ڟ‬๾ਜ਼ࡧᔈĈಪռʙ࠮‫ڟ‬
‫و‬ਜ਼‫ܢ‬ቴჄ̘݊‫و‬ਜ਼Ą௽྆ϵʮ͘
Бᔗ˃Ө࢈‫و̘݊ڟ‬ਜ਼෥ςĂӨ࢈
ː৖Фझϴྀ֗Ө࢈‫ྱڟ‬௩άᆿ Ą
ϵ9̢ϋĂ‫ؚ‬Ф‫و̘݊ڟ‬ਜ਼᛫ੰ఍
৖Фझϴպ΢௻ႍՁ஛ྀ̘̾֗݊
ࡌԑ‫وڟ‬ਜ਼̫ລĄ
Ө࢈ጌ᝝‫و̘݊ڟ‬ਜ਼‫ے‬୪ӽ෌ʶ͟
ᔪ͒‫ࡧػ‬๳࢓ࡏ‫ڟ‬ᇩ᏾ࡎ࿒̾̅͑
઼᎚ཚࢷ‫ے‬୪৖ʨ‫ڟ‬ʡࢷ෠വࡎ࿒Ą
ࢷˎԁᏺ୴‫ےڟ‬୪Ă͑ʰ୪Ф‫ڟ‬
PABXăACDăCCMăCTIַ
POINTՁ஛൉̟࡭‫ڟ‬ӽ෌Ăպ֗
DiGi৖ԁФझϴ‫و‬ਜ਼ͺ‫̘݊ڟ‬Ą
ᒞ࢏ս˅Ă๳‫ྫڟ‬བྷ˛̖႓୩Ձ஛
ĞCCMSğ৖ߏվྫ‫ڱ‬ᜦ‫ס‬ኌϫ‫ڟ‬
᎚ཚʡࢷĄ௻ႍՁ஛৖̾ᆆؒ‫ڟ‬ຖ
͎͒৖վ௎୩਽ࡱුྫབྷĂϣढᓙ
৖ಪռ࢏ʡ˽ַટ ۞ ؒ ‫ و ڟ‬ਜ਼ Ą
DiGi.Com Berhad (425190-X)
ཥਉˎᗺ
ሂ۳Γ࡭‫̘݊ڟ‬༄᝛ʝDiGi‫ڟ‬
ཥਉˎᗺོѰࡧᔈĄӨ࢈٠ഓ݇
ϵᙯ‫̠ڌ‬Ӝጭ२‫޺ڟ‬੝ྫਉї๾Ă
ѷӨ࢈ϵΡ୰ቯ౐ă଺ࢄ‫و‬ਜ਼ַ
‫و‬ਜ਼ռᐖ੦ઠ࡭ဇ̘݊ࡌԑඹվ
஋ਸ਼ဠ੄վྫ̟࡭఍ːྀ̺֗ࡌ
ඹᙒᕱă‫׺އ‬႓֙ᝐԁ̾̅੦๾
‫ےڟ‬୪‫ݾ‬ᆿĄ
ᇁВ။෌‫ޅڟ‬ዽĄߏᐖ̿௻ղ‫ޅ‬
ዽĂཥਉˎᗺĞITğΆ෸৖ઊಪ
̎Ф෌‫ڱ‬ĂDiGi௽྆ӽൡ֏Ձ
ռ‫و‬ਜ਼ռᐖ੦‫ࡌؚ‬ԑ‫ڟ‬Άࡌˎ֎
஛‫ے‬୪ϵ઼͑˱࣠ռᐖ੦෌ʣ
Ⴤ̟र̾ᐖဇ̘݊‫ڟ‬ᄯԑĂ҉ढ
ĞCPAğ΁ͮă̛ರ਽झ৖̾̅
Ⴤኌ໋ϴϱᐖ͂࢈‫ٷڑڟ‬Ă̾ϵ
NNT0ഒሣྫᐖ΢֞ᚊĞWAPğ
ї๾˛۳‫ݻ‬ᙯ‫ڌ‬ʨĄ
˞෢‫ڟ‬ൖϫ൉̟࡭Ӹ။ʙ࢏ࡧࡌ
‫ڟ‬ՏѓĄͺʶЙ͒ϴઠ‫ؚ‬Фྱ̿
Фᜦ‫ػ‬ЪĂDiGiϵΏ਒‫އ‬Б‫ݙ‬Ӱ
̘݊ᕽ஋эႠ‫ق‬Ⴉ൜ĞINğ΁
ഐᔈ‫ع‬ϵ̾ʮᆵ࢏ཥਉˎᗺᄴ੿Ĉ
ͮʰĄ
•̺ࡌ‫̺ڟ‬ዲൊୱࡎ࿒Ăࡧᔈϵ
ོѰ̟࡭ĂӨ࢈ːઠ‫ؚ‬Ф‫ڟ‬ཥਉ
‫ػ‬ಪ‫ه‬ኛੵć
ˎᗺѩ‫و‬ዢַ਩ర஋э๳‫ڟ‬ᆵጃ
˛̖̾ӽ෌અ‫̛ݚ‬ರ઼̅͑۳Њ
•ሂ۳‫و‬ਜ਼۳ᘌ̛̅ರ̟࡭‫!؛ڟ‬
ૡ֙Ăվၖ՗ΐվ‫ڟ‬Й‫۝‬ᄯԑĄ
᎛৖Ⴤ୰‫ܢ‬Ⴤ‫و‬ਜ਼෠വ̅˷ਚ
ߏʟ̛ರ֏ኛੵႩ൜Ă˴ͧ‫ؚ‬૰
ߺஒć
͎‫ڟ‬ኛੵ੎ဆՁ஛ːᐓ҅ӽൡӨ
࢈႓୩DiGi‫˷ڟ‬ਚ႓ཾĄ
• ሂ۳̘݊৖ᑕુΓ࡭‫وڟ‬ਜ਼༄᝛!
̅͟ኬ‫ڟ‬ཥਉˎᗺઅ‫ݚ‬ჄՁ஛ć
ϵ૥ʮվ‫ڟ‬ʙБĂDiGiઠ௽྆
Ө࢈‫ڟ‬ITࡎ࿒Ѓྱ̘̿݊؆བࡎ
•Ѱ͎ൊୱؒITᎵጅĂൡ΢˱ఋ
ટ‫۝‬ሂ۳Фझ୥Н඲͒৖ć
࿒઼͑‫ڎ‬ăMMSˣᒒăCPA-2
̘̾̅݊‫و‬ਜ਼‫ڣ‬ᘋႩমĂվ̾శ
չ‫̟ڟ‬रᙷᛉၖ՗̘݊‫ڟ‬ᄯԑĄ
•ంԏവࣤН඲͒৖ַቡཌ௩‫ފ‬
Ө࢈ʶଖ௽྆Ө࢈‫ڟ‬ႩমѰߏ˷
̛̾‫ݻ‬෌˽˛‫ڟ‬੦๾ᇁ‫̅̾ܮ‬
ਚ̛ರൊୱ‫ڟ‬ʙఋϋĂվ෌ʙԏ
D i G i Н ඲ ൊ ୱ ‫ ڟ‬๳ ᅋ ि ࢨ ‫܌‬ć
ಪ‫ه‬Ө࢈‫ڟ‬ኛੵĄ
• ̛ ರ ݊ ̘ ᘰ ‫ ۽‬႓ ୩ Ğ C R M ğĂ
͓‫̘݊ނ‬їߏ˷ٙ̾̅ઈїФ
झ‫̘݊ڟ‬؆བࡎ࿒Ą
93
94
DiGi.Com Berhad (425190-X)
੽ᄬ‫و‬ਜ਼
Ⴤᐖ΢‫و‬ਜ਼ռᐖ੦ĞASPğ˞෢‫ڟ‬
ႧઝϫѰಪռ͂࢈‫ؚ‬ᄯࡌ‫੽ڟ‬ᄬ௿
DiGiϵΏБ‫ݻ˱ݙ‬ᛉ఺ʮʟᜮ
ሣվࣤΰӨ࢈ϵ௻̟࡭‫؛ڟ‬᎛Ą
ʡ‫ڟ‬Й‫۝‬๾ᑼĂᑊНᒂᖞϵဠэ
DiGiːЙ͒‫و‬ਜ਼ASPͿ౟Ă௻ʙ
Бٞढྀ֗2ᅇ3590໲ྭϡĄ̆‫܉‬
ᔈ͟ૃ˴ͧϵʰʙ࢏਒‫އ‬Б‫ુ֥ݙ‬
ʙБ਽͎22%ĄӨ࢈‫੽ڟ‬ᄬ੦๾߀ ੝
5000໲ྭϡ‫ڟ‬ᑊН˛ᘌ‫͎ق‬վĂ
̺ࡌ෱˛ϵ఺๳Ө࢈୪Ф‫ڟ‬୰‫ܢ‬Ⴤ
ߏDiGiળվͪʙ࢏ʹᆦIDD੽ᄬ
‫و‬ਜ਼ă௽྆ᑻ഻ϱᐖढ෢վӽൡझ
‫ڢ‬ᆦྫབྷκ௽ුվປĄ
୥Ăծ௽྆ᔗ˃Ⴉ൜ăۣ͑ᅋࢄ̅
઼͑߀੝վӽൡӨ࢈‫وڟ‬ਜ਼‫ܢ‬ቴĄ
ჄЪϣढĂ௽྆Ҝ̕ʡ‫ڟ‬Н඲ַ֟
VoIPַ֏͂IPࠋӬպ΢ුᅨ͑ʶպ
ඹ ‫ ڟ‬ჭ ࡱ ‫ ܢ‬ቴ ‫ و‬ਜ਼Ăc h a t z™ ୰ ‫ᙷ ܢ‬
֗Ө࢈‫ڟ‬κ௽ු̅ᑊН˃Фӽ෌Ą
ᛉϵ̠ၚᙯ‫੽ڟڌ‬ᄬ‫ڢ‬ᆦྫབྷ͚Ϳ
౟ʰႰ‫ݻ‬ͺ‫Ϳڟ‬Ѭ୥ĄϵΏБ‫˱ݙ‬Ă
ϵΏБ‫˛ݙ‬ĂDiGiַʙղॕʹ˴ͧൖ
Ө࢈௽྆૰͎ņArticulateŇ‫و‬
໗Ăઠ௿ሣᔗ˃э‫੽؜͑ם‬ăሟԹă
ਜ਼ վ ෌ ʙ ԏ ಪ ‫ ه‬c h a t z™ ‫ و ڟ‬ਜ਼ Ă᝱
಼ըᛌַ͚ϟ‫ݙ‬Ąߏ̛ರDiGi ̠ၚᔗ
݊ ̘ ͫ ᄯ ʙ ௽ ྫ བྷ ҉ ͟ ᓊ ඵ c h a t z™
˃‫ڟ‬ᑗ୨‫و‬ਜ਼Ⴉ൜ĂӨ࢈‫ڟ‬ISC-3
̅մ֧଺ࢄ‫و‬ਜ਼Ą௽྆ᅨۣ͑͑ᅋ
‫ػ‬6̢෢෌їʟʙ෶ᔗ͈ࡎ࿒Ă࢖
ࢄ‫و‬ਜ਼ռᐖ੦PlanetunesĂ
ߏ̘݊ಪռԁ਽‫ු࣠ڟ‬ă֟ඹ‫ڟ‬Ⴉ
D i G i ‫ ڟ‬c h a t z™ː Й ʟ ੽ ˱ ࡶ ෶ ߏ
൜শቴ̾̅͟ኬؒĄ੽˱‫̘ ݊ڟ‬
΢̘ಪռྛᒐʮཷ̅ߺᘰ‫و‬ਜ਼‫ڟ‬
ʶԠФ௝؇ୱĂDiGiᙷᛉ௽྆
੽ᄬ‫ڢ‬ᆦྫབྷྱ͚̿‫و‬ਜ਼Ą
DiGi.Com Berhad (425190-X)
ࢷˎ
DiGiϵΏБ‫̾˛ݙ‬ϒ๳‫ܼڟ‬ဘ
վ߼‫ݟ‬Ө࢈‫ڟ‬๾ਜ਼Ą௻˚ฉ୞ख़
֗ʹϵ‫ڟ‬ӽ࡮Ăᓙ୞ख़֗Ԑʙ࢏
ఋ۞ăԐʙ࢏ʡַԐʙႍળФ
DiGi‫ܢ‬ഖ‫ٍڟ‬љĂૃӨ࢈‫ڟ‬Ⴉ
ম֗ᆄҙĂ఍Фʙႍ஛ʙ‫ڟ‬๐ᚈ
ַᒐࡱĂ਩ϫDiGi‫ܢڟ‬ഖ‫؛‬᎛
ߏ̘݊ળվϒ๳‫ڟ‬༄᝛Ą
Ө࢈ࡧ஢‫ؚ‬Ф‫ڟ‬DiGiࢷˎ̾‫ۯ‬
৖ԁ઼२ϴࠏ͎DiGi‫ܢ‬ഖ‫؛‬᎛
‫ؚ‬ળ͎‫ڟ‬य̖ᅋࢄĄӨ࢈ӹཥʟ
˚̍‫ڟ‬ढ෢ַႠডϵ˱ఋ௱ပ
௻ႍᅋࢄ̾จྀ௻࢏ࡧࡌ۬ऀć
ࡌߏ̘݊ળվԁФझ୥‫وڟ‬ਜ਼Ă
DiGiࢷˎ࢈ࡶϑ౷ુьӨ͈ဂĄ
Фᜦ‫ػ‬ЪĂDiGi௱ပ઼२‫ࢷڟ‬
ˎ̜˽Ă‫ݚ‬γʙ࢏ϓϣ‫๎ڟ‬ᘹĂ
Ӱ˴ͧળϩͪʙ࢏਽࣫Ą਩ϫӨ
࢈ϵ௻̟࡭‫҆ڟ‬ʨĂટ๾ؒϴ෠
വࢷˎ‫ڟ‬ᇖ৖շഓ๼‫ࡶڟͧ˴ސ‬
ࡌψਜ਼ĂӨ࢈૰͎ʟՁ஛˽਋ማ
ࡎ࿒̾ၖ՗Ϩ෦ᅹࢷˎဇ਋ማ‫ڟ‬
ᄯԑĄ
Ө࢈‫੽ڟ‬ᄬ੦๾߀੝̺ࡌ෱˛ϵ఺๳Ө࢈
୪Ф‫ڟ‬୰‫ܢ‬Ⴤ‫و‬ਜ਼ă௽྆ᑻ഻ϱᐖढ෢վ
ӽൡझ୥Ăծ௽྆ᔗ˃Ⴉ൜ăۣ͑ᅋࢄ̅
઼͑߀੝վӽൡӨ࢈‫وڟ‬ਜ਼‫ܢ‬ቴ
95
96
DiGi.Com Berhad (425190-X)
ΐվࡎ࿒
DiGi௽྆ͺϵΏБ˱‫ؚ‬૰ї‫ڟ‬
Ϩ෶ࡎ࿒Ⴤൊୱ̟ਬվሂ۳ͺϵ
ઠվ‫ݻ‬ᛉЙ‫۝‬ծႰ‫ݻ‬ͺ‫ڟ‬य̖๾
ਜ਼Ąϵဂ΢఺๎̟࡭Ăԁ઼‫ܢڟ‬
ഖჯ‫ڣ‬ăᄴϑͿ౟‫ڟ‬୰‫ܢ‬Ⴤ‫و‬ਜ਼
̾̅‫و‬ਜ਼఺๳Ăʝ˴ͧ‫઼ڟ‬෶Ă
᝱ͺ৖ϵʮվʙ࢏୏֎‫ޅ‬ዽؒ‫ڟ‬
ʙБᓯԏᓚ෌Ą
Ө࢈ઠᙷᛉ௽྆ಪռԁϻဂ΢‫ڟ‬
ჭࡱჄᆵጃ̺ዲ޺੝௽ਉ୰‫ܢ‬Ⴤ‫و‬
ਜ਼վᔗ˃Ө࢈‫ු̘݊ڟ‬ĄDiGi֎
Ф༄ᐼझউ‫̟ڟ‬रઠ৖ᕏ˽̅ᕴ౲
޺੝॑඲‫ڟڱ‬Ρ߀̟ВĄͺ࢈‫ڟ‬ᕏ
౐ă‫ڢ‬૥ַ‫ؾ‬΢५ᔈ‫סڻ‬৖ϵͿ౟
ʰጿѬ㗒ᏞĄ௻ႍ‫ق‬᝗‫ڟ‬੢ѿλ৖
௽྆DiGiߏ̘݊ળվϑ෌ăဂ΢
̅༄ᐼဂಏ‫޺ڟ‬੝ϻ౬᝝‫و‬ਜ਼‫؛‬᎛
фᑕુ෌ʙԏ઼͑Ą
Фᜦ‫ػ‬ЪĂӨ࢈๎ᘋ֗ԁ઼˃‫ڟ‬
Ⴉ൜͒झဇಪռ֟ඹ‫و̘݊ڟ‬ਜ਼ۨ
લࡧࡌĄ‫ވ‬ЪĂӨ࢈ઠᙷᛉӹཥϵ
ߏ̘݊ಪռʙ࠮‫ڟ‬Ⴉ൜শቴ̾̅ϵ
ٍљ਻๳‫Ϳڟ‬౟˛̖෠‫إ‬D i G i
Ө࢈ઠᙷᛉ௽྆ಪռԁϻဂ΢ ‫ڟ‬ჭࡱ
! ! ! ! ! !Ⴤ ᆵ ጃ ̺ ዲ ޺ ੝ ௽ ਉ ୰ ‫ ܢ‬Ⴤ ‫ و‬ਜ਼ վ ᔗ ˃ Ө ࢈ ‫ු ̘ ݊ ڟ‬
DiGi.Com Berhad (425190-X)
‫وڟ‬ਜ਼୊აႩ൜ĄDiGiઠᙷᛉ௽྆
୪Фː઼͑‫ڟ‬Ꮬᅶվӽ෌ͺ‫ڟ‬Ⴉ൜࣠
ුĂ࢖ߏ޺੝௽ਉ̘݊ળվԁ˃‫޺ڟ‬
੝ؒăఀ‫଼ַݙ‬ಾ‫ݙ‬ĄDiGiૃ̑Ρ
Ց෠‫ז‬ĂЙ͒ϴӇЙʟEDGEӬ௚ಪ
‫ˎه‬ѰĄФʟ௻ႍϵ਻վљճַճ޸
ϴ޸ࡶЩ੦๾ؒպ΢‫ڟ‬Ӭ௚ĂDiGi
୏۬ͺ৖ϔЩϵᕽ஋эʮʙ̈́௽ਉ‫و‬
ਜ਼̟࡭ᄴ৞Ą௻ʙ˸ĂDiGiઠᙷᛉ
௽྆ᕱ๖‫ڟ‬ӹཥַӽ෌ོѰझ୥վᅨ
઼ͺ‫͒ڟ‬झĂ̾୏˽ͺ‫ڟ‬ᙯ‫ڌ‬ᏺถĂ
ծሂ۳˴֥ͧુ‫۝‬ೈҁᇜĄ
97
We encourage our people
to work intelligently...to go
beyond working hard, to working smart;
to have a sense of
purpose when they
come in to work
everyday, and to find
ways to make their job
meaningful through
creating a bond with the
community at large
100
DiGi.Com Berhad (425190-X)
Corporate Social Responsibility
DiGi Yellow Mobile community
programme, which reaches out to
underprivileged and disadvantaged
children in Malaysia, has a strong
accent on art and culture
DiGi.Com Berhad (425190-X)
Creating value for the community
we operate in is a key part of
DiGi’s mission and values. We
inspire, challenge and empower
our people to make a positive
contribution to the community
through a variety of creative of
Corporate Social Responsibility
programmes implemented
throughout the year.
Our DiGi Yellow Mobile
community programme, which
reaches out to underprivileged
and disadvantaged children in
Malaysia, has a strong accent
on art and culture. It celebrates
Malaysia’s rich cultural heritage
in a unique learning experience
which allows the children from
different ethnic backgrounds to
interact with each other through
workshops and performances
incorporating art, dance, music,
literature, craft, and festive
traditions.
101
102
DiGi.Com Berhad (425190-X)
This community
project reflects DiGi’s
vision for unity in a
diverse culture and
aims to give special
children a chance for
individual expression,
as well as to participate
and learn in a harmonious
environment with other
children and adults
So far, more than 1,000 orphans
across the nation have participated in
the programme, which has gained a
keen media following since its launch
in Kuala Lumpur in mid-June 2002,
with Art Attack. During the review
year, the DiGi Yellow Mobile journey
continued with Craft Crazy, Culture
Caravan, Festive Fiesta, Sing Swing,
touching the lives of special children
in vulnerable communities in
Sarawak, Sabah, Penang and Malacca
respectively, and delighting them
in the beauty and richness of their
cultural heritage and identity. This
community project reflects DiGi’s
vision for unity in a diverse culture
and aims to give special children a
chance for individual expression, as
well as to participate and learn in a
harmonious environment with other
children and adults.
DiGi.Com Berhad (425190-X)
In the year under review,
DiGi’s customer service
division took service
ethics and corporate
social responsibility many
notches higher when they
responded to the needs
of some 120 orphans by
fulfilling their christmas
wishes
In the year under review,
DiGi’s Customer Service Division
took service ethics and corporate
social responsibility many notches
higher when they responded to
the needs of some 120 orphans by
fulfilling their Christmas wishes.
In a unique community outreach
project, DiGi’s 12 Trees of Christmas,
DiGi Customer Service volunteers
worked with 12 orphanages in the
Klang Valley, to create Christmas
joy at the Berjaya Times Square in
Kuala Lumpur. The special children
were thrilled to be an integral part
of the Customer Service teams who
helped to decorate the Christmas
trees in a variety of colourful themes.
Each decorated tree was then
auctioned off to raise funds for the
various homes.
Following through on its
educational stance with the youth
segment, DiGi also organised its
second D-Mobile Youth Workshop
in August, providing 200 youth with
a highly creative and interactive
environment to enable them
to understand the full potential
of upcoming mobile multimedia
applications and services. The
creative workshop sessions also
opened up discussions for youth
to explore ways in which they
can use these new applications to
improve the way they communicate,
work and play.
103
We believe in injecting
professionalism and
integrity into everything we
do. By being focused and
getting it right each time,
we save costs, we minimise wastage,
we protect our relationships with one another
and best of all, we give our customers
just what they ask for!
106
DiGi.Com Berhad (425190-X)
Directors’ Report
for the year ended 31 December 2003
The Directors have pleasure in submitting their report and the audited financial statements of
the Group and of the Company for the year ended 31 December 2003.
Principal activities
The Company is principally engaged in investment holding, whilst the principal activities of the
subsidiaries are as stated in Note 5 to the financial statements. There has been no significant
change in the nature of these activities during the financial year.
Results
Net profit/(loss) for the year
Group
Company
RM’000
RM’000
142,223
(390)
Reserves and provisions
There were no material transfers to or from reserves and provisions during the year.
Dividends
No dividend was paid during the year and the Directors do not recommend any dividend to be
paid for the year under review.
Directors of the Company
Directors who served since the date of the last report are:
Tan Sri Dato’ Seri Vincent Tan Chee Yioun
Arve Johansen
Tun Dato’ Seri Dr. Lim Chong Eu
Ole Bjorn Sjulstad
Dato’ Ab. Halim Bin Mohyiddin
Per Olav Fosse
Gunnar Johan Bertelsen (appointed on 18.2.2004)
Chan Kien Sing (Alternate Director to Tan Sri Dato’ Seri Vincent Tan Chee Yioun)
Thor Asbjorn Halvorsen (Alternate Director to Arve Johansen and Per Olav Fosse)
Sigve Brekke (resigned on 18.2.2004)
Gunnar Johan Bertelsen (ceased as Alternate Director to Sigve Brekke and Ole Bjorn Sjulstad on 18.2.2004)
DiGi.Com Berhad (425190-X)
Directors’ Report
107
for the year ended 31 December 2003
Directors’ interests
According to the Register of Directors’ Shareholdings, the interests of Directors in office at the end
of the financial year in the shares of the Company and its related corporations are as follows:
Number of Ordinary Shares of RM1.00 each
At
At
1.1.2003
Acquired
Disposed
31.12.2003
The Company
Direct interests
Tan Sri Dato’ Seri Vincent Tan Chee Yioun
Indirect interests
Tan Sri Dato’ Seri Vincent Tan Chee Yioun
70,116,237
3,688,000 (20,000,000) 53,804,237
84,937,387
1,361,700
(2,500,000) 83,799,087
Number of Ordinary Shares of NOK6 each
At 1.1.2003/
*Date of
appointment
on 20.2.2003
Ultimate holding company
Telenor ASA
Direct interests
Arve Johansen
Ole Bjorn Sjulstad
Sigve Brekke
Per Olav Fosse
Thor Asbjorn Halvorsen
24,556
825
3,536*
1,651*
Acquired
Disposed
235
176
1,870
235
235
(1,800)
-
At
31.12.2003
24,791
1,001
70
3,771
1,886
Number of Options over Ordinary Shares of NOK6 each
At 1.1.2003/
*Date of
appointment
At
on 20.2.2003
Granted
Exercised
31.12.2003
Ultimate holding company
Telenor ASA
Arve Johansen
Ole Bjorn Sjulstad
Per Olav Fosse
Thor Asbjorn Halvorsen
100,000
10,000*
85,000*
100,000
10,000
-
-
200,000
10,000
10,000
85,000
By virtue of his interests in the shares of the Company shown above, Tan Sri Dato’ Seri Vincent
Tan Chee Yioun is deemed to be interested in the shares of the subsidiaries (as set out in Note 5 to
the financial statements) to the extent the Company has an interest.
None of the other Directors holding office at 31 December 2003 had any interest in the shares of
the Company and its related corporations during the year.
108
DiGi.Com Berhad (425190-X)
Directors’ Report
for the year ended 31 December 2003
Directors’ benefits
Since the end of the previous financial year, no Director of the Company has received nor
become entitled to receive any benefit (other than a benefit included in the aggregate amount
of emoluments received or due and receivable by Directors as shown in the financial statements
or the fixed salary of a full time employee of related corporations) by reason of a contract made
by the Company or a related corporation with the Director or with a firm of which the Director is
a member, or with a company in which the Director has a substantial financial interest, other
than those in the normal course of business as disclosed in Note 24 to the financial statements.
There were no arrangements during and at the end of the financial year which had the object of
enabling Directors of the Company to acquire benefits by means of the acquisition of shares in
or debentures of the Company or any other body corporate.
Issue of shares and debentures
There were no changes in the issued and paid-up capital of the Company during the financial year.
Options granted over unissued shares
No options were granted to any person to take up unissued shares of the Company during the
year.
Other statutory information
Before the financial statements of the Group and of the Company were made out, the Directors
took reasonable steps to ascertain that:
i) all known bad debts have been written off and adequate provision made for doubtful debts,
and
ii) all current assets have been stated at the lower of cost and net realisable value.
At the date of this report, the Directors are not aware of any circumstances:
i) that would render the amount written off for bad debts, or the amount of the provision for
doubtful debts, in the financial statements of the Group and of the Company inadequate to
any substantial extent, or
ii) that would render the value attributed to the current assets in the financial statements of the
Group and of the Company misleading, or
iii) which have arisen which render adherence to the existing method of valuation of assets or
liabilities of the Group and of the Company misleading or inappropriate, or
iv) not otherwise dealt with in this report or the financial statements, that would render any
amount stated in the financial statements of the Group and of the Company misleading.
DiGi.Com Berhad (425190-X)
Directors’ Report
109
for the year ended 31 December 2003
At the date of this report, there does not exist:
i) any charge on the assets of the Group or of the Company that has arisen since the end of
the financial year and which secures the liabilities of any other person, or
ii) any contingent liability in respect of the Group or of the Company that has arisen since the
end of the financial year.
No contingent liability or other liability of any company in the Group has become enforceable, or
is likely to become enforceable within the period of twelve months after the end of the financial
year which, in the opinion of the Directors, will or may substantially affect the ability of the
Group and of the Company to meet their obligations as and when they fall due.
In the opinion of the Directors, the results of the operations of the Group and of the Company
for the financial year ended 31 December 2003 have not been substantially affected by any
item, transaction or event of a material and unusual nature nor has any such item, transaction
or event occurred in the interval between the end of that financial year and the date of this
report.
Auditors
The auditors, Messrs KPMG, have indicated their willingness to accept re-appointment.
Signed in accordance with a resolution of the Directors:
Tan Sri Dato’ Seri Vincent Tan Chee Yioun
Director
Ole Bjorn Sjulstad
Director
Date: 18 March 2004
110
DiGi.Com Berhad (425190-X)
Statement by Directors pursuant to
Section 169 (15) of the Companies Act, 1965
In the opinion of the Directors, the financial statements set out on pages 112 to 145 are drawn
up in accordance with the provisions of the Companies Act, 1965 and applicable approved
accounting standards in Malaysia so as to give a true and fair view of the state of affairs of the
Group and of the Company at 31 December 2003 and of the results of their operations and cash
flows for the year ended on that date.
Signed in accordance with a resolution of the Directors:
Tan Sri Dato’ Seri Vincent Tan Chee Yioun
Director
Ole Bjorn Sjulstad
Director
Date: 18 March 2004
Statutory Declaration pursuant to
Section 169(16) of the Companies Act, 1965
I, Ho Meng, the officer primarily responsible for the financial management of DiGi.Com Berhad,
do solemnly and sincerely declare that the financial statements set out on pages 112 to 145
are, to the best of my knowledge and belief, correct and I make this solemn declaration
conscientiously believing the same to be true, and by virtue of the provisions of the Statutory
Declarations Act, 1960.
Subscribed and solemnly declared by the abovenamed in Kuala Lumpur on 18 March 2004.
Ho Meng
Before me:
Commissioner for Oaths
Soh Ah Kau
Licence No. W315
Kuala Lumpur
DiGi.Com Berhad (425190-X)
111
Report of the auditors to the members of DiGi.Com Berhad
We have audited the financial statements set out on pages 112 to 145. The preparation of the
financial statements is the responsibility of the Company’s Directors. Our responsibility is to
express an opinion on the financial statements based on our audit.
We conducted our audit in accordance with approved Standards on Auditing in Malaysia. These
standards require that we plan and perform the audit to obtain all the information and explanations
which we consider necessary to provide us with evidence to give reasonable assurance that the
financial statements are free of material misstatement. An audit includes examining, on a test
basis, evidence relevant to the amounts and disclosures in the financial statements. An audit
also includes an assessment of the accounting principles used and significant estimates made by
the Directors as well as evaluating the overall adequacy of the presentation of information in the
financial statements. We believe our audit provides a reasonable basis for our opinion.
In our opinion:
(a) the financial statements are properly drawn up in accordance with the provisions of the
Companies Act, 1965 and applicable approved accounting standards in Malaysia so as to
give a true and fair view of:
i) the state of affairs of the Group and of the Company at 31 December 2003 and the
results of their operations and cash flows for the year ended on that date; and
ii) the matters required by Section 169 of the Companies Act, 1965 to be dealt with in the
financial statements of the Group and of the Company; and
(b) the accounting and other records and the registers required by the Companies Act, 1965 to
be kept by the Company and its subsidiaries have been properly kept in accordance with the
provisions of the said Act.
We are satisfied that the financial statements of the subsidiaries that have been consolidated
with the Company’s financial statements are in form and content appropriate and proper for the
purposes of the preparation of the consolidated financial statements and we have received
satisfactory information and explanations required by us for those purposes.
The audit reports on the financial statements of the subsidiaries were not subject to any qualification
and did not include any comment made under subsection (3) of Section 174 of the Act.
KPMG
Firm Number: AF 0758
Chartered Accountants
Khaw Hock Hoe
Partner
Approval Number: 2229/04/04(J)
Kuala Lumpur,
Date: 18 March 2004
112
DiGi.Com Berhad (425190-X)
Balance Sheets
at 31 December 2003
Group
Note
Property, plant and equipment
Intangible asset
Deferred expenditure
Investments in subsidiaries
Amount due from a subsidiary
Current assets
Inventories
Trade and other receivables
Cash and cash equivalents
Current liabilities
Trade and other payables
Deferred revenue
Borrowings
2
3
4
5
6
7
8
9
10
11
Financed by:
Capital and reserves
Share capital
Reserves
Shareholders’ funds
Long term liabilities
Borrowings
Deferred tax liabilities
Employee benefits
2002
RM’000
2003
RM’000
2002
RM’000
2,629,501
43,022
35,674
-
2,494,506
46,963
43,265
-
526,501
574,091
526,501
574,495
2,708,197
2,584,734
1,100,592
1,100,996
14,066
186,653
338,516
11,101
167,010
245,672
5
-
5
-
539,235
423,783
5
5
712,015
123,611
201,933
664,606
104,443
106,138
186
-
200
-
1,037,559
875,187
186
200
(451,404)
(181)
(195)
(498,324)
Net current liabilities
12
11
13
14
Company
2003
RM’000
2,209,873
2,133,330
1,100,411
1,100,801
750,000
709,838
750,000
567,615
750,000
350,411
750,000
350,801
1,459,838
1,317,615
1,100,411
1,100,801
679,853
67,196
2,986
805,441
7,900
2,374
-
-
2,209,873
2,133,330
1,100,411
1,100,801
The financial statements were approved and authorised for issue by the Board of Directors on 18
March 2004.
The notes set out on pages 117 to 145 form an integral part of, and should be read in conjunction
with, these financial statements.
DiGi.Com Berhad (425190-X)
Income Statements
113
for the year ended 31 December 2003
Group
Note
Revenue
Other operating income
Staff costs
Depreciation expense and impairment
losses
Amortisation expense
Operating expenses
Operating profit/(loss)
Financing costs
Interest income
Profit/(loss) before taxation
Tax expense
Dividend per ordinary share (sen)
Company
2002
RM’000
1,713,529 1,289,564
1,919
4,428
(96,452)
(85,004)
2003
RM’000
2002
RM’000
-
-
2
(426,490)
(4,016)
(920,093)
(276,992)
(4,016)
(723,524)
(390)
(369)
15
16
268,397
(74,507)
7,646
204,456
(62,937)
4,251
(390)
-
(369)
-
201,536
(59,313)
145,770
(44,900)
(390)
-
(369)
-
142,223
100,870
(390)
(369)
19.0
13.4
-
-
17
Net profit/(loss) for the year
Earnings per ordinary share (sen)
2003
RM’000
18
The notes set out on pages 117 to 145 form an integral part of, and should be read in conjunction
with, these financial statements.
114
DiGi.Com Berhad (425190-X)
Statements of Changes in Equity
for the year ended 31 December 2003
NonDistributable
Share
capital
Share
premium
Distributable
Retained
Profits/
(Accumulated
losses)
RM’000
RM’000
RM’000
RM’000
At 1 January 2002
Net profit for the year
750,000
-
352,651
-
114,094
100,870
1,216,745
100,870
At 31 December 2002
Net profit for the year
750,000
-
352,651
-
214,964
142,223
1,317,615
142,223
At 31 December 2003
750,000
352,651
357,187
1,459,838
Group
Total
Note 12
Company
At 1 January 2002
Net loss for the year
750,000
-
352,651
-
(1,481) 1,101,170
(369)
(369)
At 31 December 2002
Net loss for the year
750,000
-
352,651
-
(1,850) 1,100,801
(390)
(390)
At 31 December 2003
750,000
352,651
(2,240) 1,100,411
Note 12
The notes set out on pages 117 to 145 form an integral part of, and should be read in conjunction
with, these financial statements.
DiGi.Com Berhad (425190-X)
Cash Flow Statements
115
for the year ended 31 December 2003
Group
Cash flows from operating activities
Profit/(Loss) before taxation
Adjustments for:
Depreciation expense
Impairment losses on property, plant
and equipment
Amortisation of intangible asset
Amortisation of deferred expenditure
Interest expense
Interest income
(Gain)/Loss on disposal of property,
plant and equipment
Unrealised foreign exchange loss
Property, plant and equipment
written off
Employee benefits expense
Company
2003
RM’000
2002
RM’000
201,536
145,770
416,990
276,992
2003
RM’000
(390)
2002
RM’000
(369)
-
-
-
-
271
304
-
-
640
45
2,412
-
-
695,289
486,923
(2,965)
(21,323)
64,242
19,168
Cash generated from/(used in)
operations
Interest paid
Increase in deferred expenditure
Employee benefits paid
Taxation paid
Net cash generated from/(used in)
operating activities
Operating profit/(loss) before working
capital changes
Changes in working capital:
Inventories
Trade and other receivables
Trade and other payables
Deferred revenue
9,500
3,941
14,015
54,695
(7,646)
(21)
1,639
3,941
6,708
54,731
(4,251)
(390)
(369)
2,936
(12,050)
296,464
39,424
(14)
-
(5)
(56)
-
754,411
(71,528)
(6,424)
(28)
(17)
813,697
(46,830)
(32,467)
(38)
-
(404)
-
(430)
-
676,414
734,362
(404)
(430)
116
DiGi.Com Berhad (425190-X)
Cash Flow Statements
for the year ended 31 December 2003
(continued)
Group
2003
RM’000
Cash flows from investing activities
Purchase of property, plant and
equipment
Amount due from a subsidiary
Interest income received
Proceeds from disposal of property,
plant and equipment
Net cash (used in)/generated from
investing activities
(562,814)
7,687
1,350
Company
2002
RM’000
(794,506)
4,189
741
2003
RM’000
2002
RM’000
404
-
430
-
-
-
(553,777)
(789,576)
404
430
90,231
(120,024)
192,623
(49,400)
-
-
143,223
-
-
92,844
88,009
-
-
Cash and cash equivalents at beginning
of year
245,672
157,663
-
-
Cash and cash equivalents at end of
year (Note 9)
338,516
245,672
-
-
Cash flows from financing activities
Proceeds from bank borrowings
Repayment of bank borrowings
Net cash (used in)/generated from
financing activities
Net increase in cash and cash equivalents
(29,793)
The notes set out on pages 117 to 145 form an integral part of, and should be read in conjunction
with, these financial statements.
DiGi.Com Berhad (425190-X)
Notes to the Financial Statements
117
31 December 2003
1. Summary of significant accounting policies
The following accounting policies are adopted by the Group and the Company and are
consistent with those adopted in previous financial years except for the retrospective
adoption of the following:
i)
MASB 25, Income Taxes;
ii)
MASB 27, Borrowing Costs; and
iii) MASB 29, Employee Benefits.
Apart from the new policies and extended disclosures where required by these new standards,
there is no material impact on the financial statements.
(a) Basis of accounting
The financial statements of the Group and of the Company are prepared on the historical
cost basis except as disclosed in the notes to the financial statements and in compliance
with the provisions of the Companies Act, 1965 and applicable approved accounting
standards in Malaysia.
(b) Basis of consolidation
Subsidiaries are those enterprises controlled by the Company. Control exists when the
Company has the power, directly or indirectly, to govern the financial and operating
policies of an enterprise so as to obtain benefits from its activities. The financial
statements of subsidiaries are included in the consolidated financial statements from the
date that control effectively commences until the date that control effectively ceases.
Subsidiaries are consolidated using the acquisition method of accounting.
Under the acquisition method of accounting, the results of subsidiaries acquired or
disposed are included from the date of acquisition or up to the date of disposal. At the
date of acquisition, the fair values of the subsidiaries’ net assets are determined and
these values are reflected in the Group financial statements. The difference between the
acquisition cost and the fair values of the subsidiaries’ net assets is reflected as goodwill
or reserve on consolidation as appropriate.
Intragroup transactions and balances and the resulting unrealised profits are eliminated
on consolidation. Unrealised losses resulting from intragroup transactions are also
eliminated unless cost cannot be recovered.
118
DiGi.Com Berhad (425190-X)
Notes to the Financial Statements
31 December 2003
1. Summary of significant accounting policies (continued)
(c) Property, plant and equipment
Property, plant and equipment, except for freehold land and capital work-in-progress, are
stated at cost less accumulated depreciation and impairment losses. Freehold land and
capital work-in-progress are stated at cost.
Depreciation
Freehold land and capital work-in-progress are not depreciated. All other assets are
depreciated on a straight-line basis over their estimated useful lives except for leasehold
land and buildings which are amortised over their remaining leasehold period.
The principal annual rates used are as follows:
Leasehold land and buildings
Freehold buildings
Motor vehicles
Computer systems
Furniture and fittings
Telecommunications network
30 to 99 years
2.0%
20.0%
20.0%
10.0%
10.0%
(d) Investments in subsidiaries
Investments in subsidiaries are held for long term and are stated at cost. Such investments
are only written down when the Directors are of the opinion that there is a diminution in
their values which is other than temporary.
(e) Capitalisation of borrowing costs
Interest incurred in connection with financing the construction and installation of property,
plant and equipment, if any, is capitalised until the assets are ready for their intended use.
DiGi.Com Berhad (425190-X)
Notes to the Financial Statements
31 December 2003
1. Summary of significant accounting policies (continued)
(f) Impairment
The carrying amount of assets, other than inventories and financial assets (other than
investment in subsidiaries), are reviewed at each balance sheet date to determine
whether there is any indication of impairment. If any such indication exists, the asset’s
recoverable amount is estimated. An impairment loss is recognised whenever the
carrying amount of an asset or the cash-generating unit to which it belongs exceeds its
recoverable amount. Impairment losses are recognised in the income statement.
The recoverable amount is the greater of the asset’s net selling price and its value in
use. In assessing value in use, estimated future cash flows are discounted to their
present value using a pre-tax discount rate that reflects current market assessments of
the time value of money and the risks specific to the asset. For an asset that does not
generate largely independent cash inflows, the recoverable amount is determined for
the cash-generating unit to which the asset belongs.
An impairment loss is reversed if there has been a change in the estimates used to
determine the recoverable amount.
An impairment loss is reversed only to the extent that the asset’s carrying amount does
not exceed the carrying amount that would have determined, net of depreciation or
amortisation, if no impairment loss has been recognised. The reversal is recognised in
the income statement.
(g) Inventories
Inventories are stated at the lower of cost and net realisable value and are determined
on a weighted average basis. The costs of trading merchandise comprises purchase
costs and other incidental costs incurred in bringing these merchandise to their present
condition and location.
(h) Cash and cash equivalents
Cash and cash equivalents consists of cash in hand, balances and deposits with licensed
banks and financial institutions. For the purpose of the cash flow statements, cash and
cash equivalents are presented net of bank overdrafts, if any.
119
120
DiGi.Com Berhad (425190-X)
Notes to the Financial Statements
31 December 2003
1. Summary of significant accounting policies (continued)
(i) Income tax
Tax on the profit or loss for the year comprises current and deferred tax. Income tax is
recognised in the income statement except to the extent that it relates to items
recognised directly in equity, in which case it is recognised in equity.
Current tax expense is the expected tax payable on the taxable income for the year,
using tax rates enacted or substantially enacted at the balance sheet date, and any
adjustment to tax payable in respect of previous years.
Deferred tax is provided, using the liability method, on temporary differences arising
between the tax bases of assets and liabilities and their carrying amounts in the financial
statements. Temporary differences are not recognised for goodwill not deductible for tax
purposes and the initial recognition of assets or liabilities that at the time of the transaction
affects neither accounting nor taxable profit. The amount of deferred tax provided is based
on the expected manner of realisation or settlement of the carrying amount of assets and
liabilities, using tax rates enacted or substantially enacted at the balance sheet date.
A deferred tax asset is recognised only to the extent that it is probable that future
taxable profits will be available against which the asset can be utilised.
(j) Foreign currency
Transactions in foreign currencies are translated into Ringgit Malaysia at rates
approximating those ruling at the date of the transactions. Monetary assets and liabilities
denominated in foreign currencies at balance sheet date are translated into Ringgit
Malaysia at the foreign exchange rates ruling at that date. Foreign exchange differences
arising from translation are recognised in the income statement.
The closing rates used in the translation of foreign currency monetary assets and
liabilities are as follows:
1
1
1
1
1
US Dollar
Swiss Franc
Special Drawing Rights
Euro Dollar
Norwegian Kroner
2003
2002
RM3.80
RM3.06
RM5.65
RM4.78
RM0.54
RM3.80
RM2.74
RM5.15
RM3.98
RM0.55
DiGi.Com Berhad (425190-X)
Notes to the Financial Statements
121
31 December 2003
1. Summary of significant accounting policies (continued)
(k) Revenue
i) Goods sold and services rendered
Net revenue include all sales of goods and services, net of rebates and discounts.
Revenue are recognised when goods are delivered or services are rendered. Revenue
from the prepaid cards that have been sold to customers but where services have not
been rendered at the balance sheet date is deferred.
ii) Interest income
Interest income is recognised in the income statement as it accrues taking into
account the effective yield on the asset.
(l) Expenses
i) Operating leases
Leases of assets where a significant portion of the risks and rewards of ownership
are retained by the lessor are classified as operating leases. Payments made under
operating leases (net of any incentives received from the lessor) are charged to the
income statement on the straight line basis over the lease period.
When an operating lease is terminated before the lease period has expired, any
payment required to be made to the lessor by way of penalty is recognised as an
expense in the period in which termination takes place.
ii) Financing costs
All interest and other ancillary costs incurred in connection with borrowings are
expensed as incurred except for those as mentioned in Notes 1(e) and 1(n)(ii).
122
DiGi.Com Berhad (425190-X)
Notes to the Financial Statements
31 December 2003
1. Summary of significant accounting policies (continued)
(m) Intangible asset
Intangible asset comprises a fee paid during the financial period ended 31 December 2001
for the provision of technology and transfer of technical know-how pursuant to a technical
services agreement signed between the Company and Telenor Mobile Communications AS,
a wholly owned subsidiary of Telenor ASA, its ultimate holding company.
The fee paid is amortised on a straight line basis over the remaining period of the
telecommunications license of fifteen years.
(n) Deferred expenditure
i) License fees
License fees are capitalised and amortised over the period of the licenses.
ii) Ancillary costs of borrowings
Costs specifically incurred to obtain new funding for the purpose of retiring existing
loans and finance further network expansion are deferred to the extent that these are
recoverable out of future revenue.
The costs incurred are amortised over the tenor of the new loans and any unamortised
portion will be written off proportionately as and when there is a prepayment of the
outstanding loans.
(o) Trade and other receivables
Trade and other receivables are stated at cost less allowance for doubtful debts.
Bad debts are written off in the year in which these are identified. Allowances are made
for doubtful debts based on a review of all outstanding balances at the year end.
DiGi.Com Berhad (425190-X)
Notes to the Financial Statements
31 December 2003
1. Summary of significant accounting policies (continued)
(p) Employee benefits
i) Defined contribution plans
Obligations for contributions to defined contribution plans are recognised as an
expense in the income statement as incurred.
ii) Defined benefits plans
The Group operates an unfunded defined benefit plan for its eligible employees. The
benefits are calculated based on the length of service and the agreed percentages of
eligible employees’ salaries over the period of their employment and are payable upon
resignation after completion of minimum employment period of 10 years service or
upon retirement age of 55 years. The obligations under the retirement benefit scheme
are determined based on actuarial valuation by a qualified independent actuary on a
bi-annual basis. That benefit is calculated using the Projected Unit Credit Method in
order to determine its present value. Actuarial gains and losses are recognised as
income or expense over the expected average remaining working lives of the
participating employees when cumulative unrecognised actuarial gains or losses
exceed 10% of the higher of the present value of the defined benefit obligation and
the fair value of plan assets. Where there are any improvements in benefits for the
plan, past service cost is recognised immediately to the extent that the benefits are
already vested, and otherwise is amortised on a straight-line basis over the average
period until the amended benefits become vested.
The amount recognised in the balance sheet represents the present value of the
defined benefit obligations adjusted for unrecognised actuarial gains and losses, if
any, and unrecognised past service cost. Any asset resulting from this calculation is
limited to the net total of any unrecognised actuarial losses and past service cost,
and the present value of any economic benefits in the form of refunds or reductions
in future contributions to the plan.
(q) Liabilities
Borrowings and trade and other payables are stated at cost.
123
124
DiGi.Com Berhad (425190-X)
Notes to the Financial Statements
31 December 2003
2. Property, plant and equipment
Freehold
land and
buildings
RM’000
Long term
leasehold
land and
buildings
RM’000
Short term
leasehold
land and
buildings
RM’000
At 1 January 2003
Additions
Written off/Disposals
Transfers
18,858
515
9,605
190
-
14,312
93
At 31 December 2003
19,373
9,795
14,405
288
288
539
539
2,139
2,139
62
-
100
-
290
-
350
350
639
639
2,429
2,429
At 31 December 2003
19,023
9,156
11,976
At 31 December 2002
18,570
9,066
12,173
47
104
297
Group
Cost
Depreciation and impairment losses
Accumulated depreciation
Accumulated impairment losses
At 1 January 2003
Depreciation charge for the year
Written off/Disposals
Impairment losses for the year
Accumulated depreciation
Accumulated impairment losses
At 31 December 2003
Net book value
For the year ended
31 December 2002
Depreciation charge
DiGi.Com Berhad (425190-X)
Furniture
and fittings
RM’000
Motor
vehicles
RM’000
Computer
systems
RM’000
14,898
827
(1,509)
2,494
183,492
4,762
(2,464)
55,851
27,289
295
(60)
1,027
2,739,232
46,011
(12,699)
528,804
231,271
510,729
(262)
(588,784)
3,238,957
562,814
(16,994)
-
16,710
241,641
28,551
3,301,348
152,954
3,784,777
8,590
8,590
75,194
75,194
13,210
13,210
644,491
644,491
-
744,451
744,451
1,994
(1,394)
-
43,044
(2,429)
-
368,709
(11,800)
9,500
-
416,990
(15,665)
9,500
2,791
(42)
-
Telecommunications
network
RM’000
Capital
work-in-progress
RM’000
125
Total
RM’000
9,190
9,190
115,809
115,809
15,959
15,959
1,001,400
9,500
1,010,900
-
1,145,776
9,500
1,155,276
7,520
125,832
12,592
2,290,448
152,954
2,629,501
6,308
108,298
14,079
2,094,741
231,271
2,494,506
1,624
35,804
2,638
236,478
-
276,992
126
DiGi.Com Berhad (425190-X)
Notes to the Financial Statements
31 December 2003
2. Property, plant and equipment (continued)
Long term leasehold land and buildings comprise leasehold interests with an unexpired term in
excess of 50 years.
No interest was capitalised during the current and previous financial year in respect of the
property, plant and equipment of the Group.
Property, plant and equipment amounting to RM2.627 billion (2002 - RM2.492 billion) belonging
to a subsidiary have been charged to financial and other institutions for credit facilities.
The current year impairment losses represents the subsidiary company Directors’ best estimate of the
adjustments required to state certain telecommunication equipment at their net realisable values.
3. Intangible asset
Group
2003
RM’000
2002
RM’000
Balance as at 1 January
Less: Amount amortised during the year
46,963
(3,941)
50,904
(3,941)
Balance as at 31 December
43,022
46,963
4. Deferred expenditure
Group
2003
RM’000
2002
RM’000
License fees
Balance as at 1 January
Less: Amount amortised during the year
743
(75)
818
(75)
Balance as at 31 December
668
743
Ancillary costs of borrowings
Balance as at 1 January
Add: Amount capitalised during the year
Less: Amount amortised during the year (Note 16)
Balance as at 31 December
Total deferred expenditure
42,522
6,424
(13,940)
16,688
32,467
(6,633)
35,006
42,522
35,674
43,265
DiGi.Com Berhad (425190-X)
Notes to the Financial Statements
127
31 December 2003
5. Investments in subsidiaries
Company
Unquoted shares, at cost
2003
RM’000
2002
RM’000
526,501
526,501
Details of the subsidiary companies, which are incorporated in Malaysia, are as follows:
Effective
ownership interest
2003
2002
%
%
Name of Company
Principal activity
DiGi Telecommunications Sdn. Bhd.
Establishment, maintenance and
provision of telecommunications
and related services
100
100
DiGi Services Sdn. Bhd.
Property holding and other
related services
100
100
Djuice.Com Sdn. Bhd.
Dormant
100
100
Subsidiaries of DiGi
Telecommunications Sdn. Bhd.
6. Amount due from a subsidiary company
Company
Amount due from a subsidiary company
2003
RM’000
2002
RM’000
574,091
574,495
The amount due is non-trade, unsecured, interest free and not repayable within the next
twelve months. In addition, the amount due has been subordinated to the secured lenders of
the subsidiary company.
7. Inventories
Group
Trading merchandise
2003
RM’000
2002
RM’000
14,066
11,101
Included in the trading merchandise balance are those stated at net realisable values of
RM174,000 (2002 - RM176,000).
128
DiGi.Com Berhad (425190-X)
Notes to the Financial Statements
31 December 2003
8. Trade and other receivables
Group
Trade receivables
Other receivables,
deposits and prepayments
Company
2003
RM’000
2002
RM’000
2003
RM’000
2002
RM’000
145,928
123,734
-
-
40,725
43,276
5
5
186,653
167,010
5
5
Trade receivables are stated net of allowance for doubtful debts of RM15.821 million
(2002 - RM21.495 million).
During the financial year, the Group had written off approximately RM15.242 million
(2002 - RM20.716 million) of trade receivables balance against the allowance for doubtful
debts balance brought forward.
At 31 December 2003, the Group’s trade receivables balance includes exposure to foreign
currency denominated in US Dollars amounting to USD12.3 million (2002 - USD7.9 million).
9. Cash and cash equivalents
Group
2003
2002
RM’000
RM’000
Deposits placed with:
Licensed banks
Other licensed financial institutions
127,956
201,813
241,568
Cash and bank balances
329,769
8,747
241,568
4,104
338,516
245,672
DiGi.Com Berhad (425190-X)
Notes to the Financial Statements
129
31 December 2003
10. Trade and other payables
Group
Trade payables
Other payables
Accruals
Customer deposits
Company
2003
RM’000
2002
RM’000
2003
RM’000
2002
RM’000
50,977
131,546
526,685
2,807
72,527
224,793
364,244
3,042
186
-
200
-
712,015
664,606
186
200
Included in other payables in the previous financial year is an amount of RM103.0 million
relating to a creditor for telecommunication equipment purchases which bears interest of
8.5% per annum. The balance due to this creditor at 31 December 2003 is RM20.4 million.
No interest was charged by this creditor during the current financial year.
At 31 December 2003, the Group’s trade and other payables balances include exposure to foreign
currency denominated in US Dollars amounting to USD9.4 million (2002 - USD17.5 million).
11. Borrowings
Group
Current:
Syndicated term loan
Term loan (USD65 million)
Senior secured credit facilities
Non-current:
Syndicated term loan
Term loan (USD65 million)
Senior secured credit facilities
2003
2002
RM’000
RM’000
122,863
49,400
29,670
40,954
49,400
15,784
201,933
106,138
382,239
74,100
223,514
505,102
123,500
176,839
679,853
805,441
The syndicated term loan outstanding was part of a syndicated term loan facility of up to
RM551.21 million secured by a subsidiary company during the financial year ended 30 April
2001 to refinance outstanding borrowings and to finance capital expenditure. This is repayable
in eight half yearly unequal instalments over a period of four years which commenced on 31
October 2003 and bears interest of between 7.5% to 7.9% (2002 - 7.9% to 8.4%) per annum.
130
DiGi.Com Berhad (425190-X)
Notes to the Financial Statements
31 December 2003
11. Borrowings (continued)
A term loan facility of USD65 million (approximately RM247 million) was obtained during the
financial period ended 31 December 2001 by the said subsidiary to finance capital
expenditure. The loan is subject to interest of between 2.4% to 3.1% (2002 - 3.1% to
5.0%) per annum and repayable in 10 half yearly instalments of USD6.5 million
(approximately RM24.7 million) which commenced on 31 July 2001.
During the previous financial year ended 31 December 2002, the said subsidiary company
had secured additional syndicated term loan facilities (“senior secured credit facilities”)
amounting to approximately RM1.0 billion to finance capital expenditure. Of this, total
amount of approximately RM253.2 million has been drawn down (net of repayments made)
as at the end of the current financial year. These loans are subject to interest of between
4.0% to 7.9% (2002 - 4.0% to 7.9%) per annum and are repayable in ten to thirteen half
yearly instalments, some of which require unequal instalment payments, and with their
repayment dates commencing between March 2003 to April 2005.
All the above loans are secured by:
i)
ii)
iii)
iv)
A fixed and floating charge over all the assets of a subsidiary company;
Corporate guarantee issued by the Company;
Pledgement of all the shares of a subsidiary company; and
Negative pledge over all the assets of a subsidiary company.
The borrowings of the Group are repayable as follows:
Syndicated term loan
Term loan (USD65 million)
Senior secured credit facilities
Total
Current
1 to 2
years
3 to 5
years
RM’000
RM’000
RM’000
RM’000
505,102
123,500
253,184
122,863
49,400
29,670
300,330
74,100
90,840
81,909
132,674
881,786
201,933
465,270
214,583
12. Share capital
Group and Company
2003
2002
Ordinary shares of RM1 each
Authorised
Issued and fully paid
RM’000
RM’000
1,000,000
1,000,000
750,000
750,000
DiGi.Com Berhad (425190-X)
Notes to the Financial Statements
131
31 December 2003
13. Deferred tax liabilities
The amounts, determined after appropriate offsetting, are as follows:
Group
Deferred tax liabilities
Deferred tax assets
2003
2002
RM’000
RM’000
312,105
(244,909)
276,402
(268,502)
67,196
7,900
Deferred tax liabilities and assets above are offset as there is a legally enforceable right to
set off current tax assets against current tax liabilities and that the deferred taxes relate to
the same taxation authority.
The components of recognised deferred tax assets and liabilities (before offsetting) are as
follows:
Group
Property, plant and equipment
- capital allowances
Unabsorbed capital allowances
Unutilised tax losses
Others
2003
2002
RM’000
RM’000
309,609
(177,791)
(67,118)
2,496
273,650
(188,182)
(80,320)
2,752
67,196
7,900
14. Employee benefits
The defined benefit obligations recognised in the balance sheet are as follow:
Group
Present value of unfunded obligations
2003
2002
RM’000
RM’000
2,986
2,374
132
DiGi.Com Berhad (425190-X)
Notes to the Financial Statements
31 December 2003
14. Employee benefits (continued)
Liability for defined benefit obligations
The Group operates an unfunded defined benefit plan for its eligible employees. The
obligations under the retirement benefit scheme are determined based on actuarial valuation
by a qualified independent actuary on a bi-annual basis.
The principal assumptions used in the actuarial valuation are:
a) discount rate of 7% per annum; and
b) salary increases of 6% per annum for year ended 31 December 2003 and 8% per annum
thereafter.
Movements in the net liability recognised in the balance sheets
Group
2003
2002
RM’000
RM’000
Net liability at 1 January
Benefits paid
Expense recognised in the income statements
2,374
(28)
640
(38)
2,412
Net liability at 31 December
2,986
2,374
Expense recognised in the income statements
Group
2003
2002
RM’000
RM’000
Current service cost
Interest on obligations
Transition amount expensed off
477
163
-
446
127
1,839
Amount included under “staff costs”
640
2,412
DiGi.Com Berhad (425190-X)
Notes to the Financial Statements
133
31 December 2003
15. Operating profit/(loss)
Group
Operating profit/(loss) is arrived at
after charging:
Allowance for doubtful debts
Amortisation expense of
- intangible asset
- license fees
Auditors’ remuneration
Directors’ emoluments
Employee benefits
- defined contribution plans
- defined benefit plans
Impairment losses on property,
plant and equipment
Lease of transmission facilities
Loss on disposal of property, plant
and equipment
Property, plant and equipment
written off
Realised loss on foreign exchange
Rental of equipment
Rental of land and buildings
Unrealised loss on foreign exchange
and crediting:
Bad debts recovered
Gain on disposal of property, plant
and equipment
Company
2003
RM’000
2002
RM’000
2003
RM’000
2002
RM’000
9,568
21,284
-
-
3,941
75
79
308
3,941
75
79
334
11
72
11
76
8,389
640
7,210
2,412
-
-
9,500
52,969
51,034
-
-
-
271
-
-
469
1,235
48,225
1,639
45
309
1,052
35,209
304
-
-
1,618
1,701
-
-
21
-
-
-
The number of employees of the Group and of the Company at the end of the year was
1,450 (2002 - 1,443) and Nil (2002 - Nil), respectively.
16. Financing costs
Group
Interest expense
Ancillary costs of borrowings (Note 4)
Others
2003
RM’000
2002
RM’000
54,695
13,940
5,872
54,731
6,633
1,573
74,507
62,937
134
DiGi.Com Berhad (425190-X)
Notes to the Financial Statements
31 December 2003
17. Tax expense
Group
Current tax expense
- prior year underprovision
Deferred tax expense
- current
- prior year overprovision
2003
2002
RM’000
RM’000
17
-
62,796
(3,500)
44,900
-
59,313
44,900
Reconciliation of effective tax rate/tax expense
2003
Group
%
Profit before taxation
Income tax using Malaysian tax rates
Non-deductible expenses
Other items
Underprovision of tax expense in prior year
Over provision of deferred tax expense in
prior year
Effective tax rate/ Tax expense
2002
RM’000
%
201,536
RM’000
145,770
28.0
3.3
(0.2)
56,430
6,743
(377)
28.0
2.8
-
40,816
4,150
(66)
31.1
-
62,796
17
30.8
-
44,900
-
(1.7)
(3,500)
-
-
29.4
59,313
30.8
44,900
There is no income tax charge for the Group in the current and previous financial year due to
tax savings of approximately RM185 million (2002 - RM130 million) arising from the utilisation
of unabsorbed capital allowances and utilisation of business tax loss by its subsidiary.
2003
Company
%
Loss before taxation
Income tax using Malaysian tax rates
Non-deductible expenses
Effective tax rate/Tax expense
2002
RM’000
%
(390)
(28.0)
28.0
-
(109)
109
-
RM’000
(369)
(28.0)
28.0
-
(103)
103
-
DiGi.Com Berhad (425190-X)
Notes to the Financial Statements
135
31 December 2003
18. Earnings per ordinary share - Group
The calculation of earnings per share is based on the Group’s net profit attributable to
ordinary shareholders of RM142.2 million (2002 - RM100.8 million) and the weighted average
number of ordinary shares outstanding during the year of 750.0 million (2002 -750.0 million).
19. Holding company
The ultimate holding company is Telenor ASA, a company incorporated in Norway and
listed on the Oslo Stock Exchange, Norway and NASDAQ, United States of America.
20. Segmental information
Segment information is presented in respect of the Group’s business and geographical
segments. The primary reporting format by business segments, is based on the Group’s
management and internal reporting structure. Inter-segment pricing is determined on an
arms’ length basis.
Segment results, assets and liabilities include items directly attributable to a segment as
well as those that can be allocated on a reasonable basis. Unallocated items mainly
comprise interest-earning and corporate assets, interest-bearing loans and general
enterprise expenses.
Segment capital expenditure is the total cost incurred during the year to acquire segment
assets that are expected to be used for more than one year.
Business segments
The Group comprises the following main business segments:
Mobile
Provision of mobile communication services to businesses, individuals and
other operators through its operating unit, DiGi Telecommunications Sdn Bhd.
International
Provision of international gateway network which offers cross border
interconnection and related services, through its operating unit, DiGi
Telecommunications Sdn Bhd.
Geographical segments
The Group’s business segments operate mainly in Malaysia, the home country of the
Company and its operating subsidiary companies. No other individual country contributed
more than 10% of the consolidated revenue and assets.
In presenting information on the basis of geographical segments, segment revenue is
based on the geographical location of customers. Segment assets are also based on the
geographical location of assets.
136
DiGi.Com Berhad (425190-X)
Notes to the Financial Statements
31 December 2003
20. Segmental information (continued)
Mobile
Group
International
2003
RM’000
2002
RM’000
2003
RM’000
2002
RM’000
Business segments
Revenue from external
customers
Inter-segment revenue
1,464,953
-
1,081,853
-
235,942
-
193,464
-
Total revenue
1,464,953
1,081,853
235,942
193,464
283,254
222,932
25,895
13,931
Segment results
Unallocated expenses
Operating profit
Financing costs
Interest income
Profit before taxation
Tax expense
Net profit for the year
DiGi.Com Berhad (425190-X)
Others
Eliminations
2003
RM’000
2002
RM’000
12,634
5,784
Consolidated
2003
RM’000
2002
RM’000
14,247
6,100
(5,784)
18,418
20,347
(5,784)
(8,732)
(4,321)
-
137
2003
RM’000
2002
RM’000
(6,100)
1,713,529
-
1,289,564
-
(6,100)
1,713,529
1,289,564
-
300,417
(32,020)
232,542
(28,086)
268,397
(74,507)
7,646
204,456
(62,937)
4,251
201,536
(59,313)
145,770
(44,900)
142,223
100,870
138
DiGi.Com Berhad (425190-X)
Notes to the Financial Statements
31 December 2003
20. Segmental information (continued)
Mobile
Group
Segment assets
Unallocated assets
International
2003
RM’000
2002
RM’000
2003
RM’000
2002
RM’000
2,701,532
2,543,215
148,863
146,430
752,152
666,746
59,119
72,216
553,283
779,812
8,228
10,268
397,231
261,077
19,753
15,817
2,142
2,810
111
196
Total assets
Segment liabilities
Unallocated liabilities
Total liabilities
Capital expenditure
Depreciation, amortisation
and impairment losses
Non-cash expenses other
than depreciation,
amortisation and
impairment losses
Geographical segments
Revenue from external customers
by location of customers
Segment assets
by location of assets
Capital expenditure by
location of assets
+Others comprise customers which are mostly located in Asia region
DiGi.Com Berhad (425190-X)
Others
Eliminations
139
Consolidated
2003
RM’000
2002
RM’000
2003
RM’000
2002
RM’000
2003
RM’000
2002
RM’000
21,112
28,749
-
-
2,871,507
375,925
2,718,394
290,123
3,247,432
3,008,517
814,898
972,696
743,420
947,482
1,787,594
1,690,902
3,627
4,458
-
-
1,303
4,426
-
-
562,814
794,506
13,522
4,114
-
-
430,506
281,008
5
26
-
-
2,258
3,032
2003
RM’000
2002
RM’000
2003
RM’000
2002
RM’000
2003
RM’000
2002
RM’000
1,557,894
1,131,695
155,635
157,869
1,713,529
1,289,564
3,225,502
2,985,798
21,930
22,719
3,247,432
3,008,517
562,779
793,994
35
512
562,814
794,506
Others+
Malaysia
Consolidated
140
DiGi.Com Berhad (425190-X)
Notes to the Financial Statements
31 December 2003
21. Contingent liabilities - secured
Company
Guarantees given by the Company to financial institutions
for credit facilities granted to its subsidiary
2003
2002
RM’000
RM’000
1,411,786
1,738,956
22. Operating leases
Total future minimum lease payments under non-cancellable operating leases are as follows:
Group
Less than one year
Between one and five years
2003
2002
RM’000
RM’000
19,325
1,161
21,056
10,514
20,486
31,570
Significant operating lease arrangements of the Group include leases for transmission facilities
and land and buildings to support its telecommunications operations. The tenure of these
leases range between one to nine years, with options to renew. None of the leases include
contingent rentals.
23. Commitments
Group
Capital expenditure commitments:
Property, plant and equipment
Authorised and contracted for
Authorised but not contracted for
2003
2002
RM’000
RM’000
109,000
139,000
183,000
302,000
DiGi.Com Berhad (425190-X)
Notes to the Financial Statements
141
31 December 2003
24. Related parties
Controlling related party relationships are as follows:
i) The ultimate holding company as disclosed in note 19.
ii) Its subsidiaries as disclosed in note 5.
Significant transactions and balances with related parties of the Group during the year are as
follows:
Transactions
2003
RM’000
2002
RM’000
4,534
19,798
2,620
Balance due
from/(to) at
2003
2002
RM’000
RM’000
With the intermediate holding company
- Telenor Mobile Communications AS
Professional and personnel
services rendered
(324)
(5,712)
5,715
249
1,197
1,172
1,089
-
-
3,601
-
6,492
5,869
1,068
1,068
16,668
6,438
2,837
813
With fellow subsidiary companies
- Telenor Global Services AS
Sales of interconnection services
on international traffic
Purchase of interconnection services
on international traffic
- Telenor Consult AS
Personnel services rendered
(666)
-
With companies in which a Director
of the Company, Tan Sri Dato’ Seri
Vincent Tan Chee Yioun has an interest
- Cosway (M) Sdn. Bhd.
Sales of reload coupons
- Convenience Shopping Sdn. Bhd.
Sales of reload coupons
142
DiGi.Com Berhad (425190-X)
Notes to the Financial Statements
31 December 2003
24. Related parties (continued)
Transactions
Balance due
from/(to) at
2003
2002
2003
2002
RM’000
RM’000
- Berjaya General Insurance Bhd.
Insurance premiums
6,160
1,725
(52)
- Berjaya Registration Services Sdn. Bhd.
Printing and mailing services
3,494
2,788
(583)
- Pentagon Engineering Sdn. Bhd.
Construction of transmission
towers and sites
5,639
-
(2,914)
- MOL AccessPortal Bhd.
Sales of reload soft pins
3,260
-
201
-
- Roda Indah Motors Sdn. Bhd.
Purchase of motor vehicles
1,648
-
(639)
-
RM’000
RM’000
With companies in which a Director
of the Company, Tan Sri Dato’ Seri
Vincent Tan Chee Yioun has an interest
-
(848)
The transactions above have been entered into in the normal course of business and have
been established under the terms that are no less favourable than those arranged with
independent third parties.
-
DiGi.Com Berhad (425190-X)
Notes to the Financial Statements
143
31 December 2003
25. Financial instruments
Financial Risk Management Objectives and Policies
In the normal course of conducting its business activities, the Group is exposed to a variety
of financial risks, which include credit, currency, liquidity and interest rate risk. The Group’s
overall risk management programme seeks to minimise potential adverse effects of these
risks on the financial performance of the Group.
Credit risk
The Group’s credit risk arises in the normal course of business primarily with respect to
trade and other receivables and cash and cash equivalents. Credit risk is managed through
formalised policies on credit assessment and approvals, credit limits and monitoring
procedures. Deposits are placed only with licensed banks and financial institutions.
The maximum credit risk exposure in respect of trade receivables is limited to the carrying
value of the receivables less allowance for doubtful debts as stated in the financial
statements, whereas, the maximum exposure for other receivables, cash and cash
equivalents are the reported carrying value in the financial statements.
At balance sheet date, there were no significant concentrations of credit risk.
Foreign currency risk
The Group is exposed to foreign currency risk as a result of transactions denominated in
foreign currency arising from the normal business activities and borrowings. The currency
giving rise to this risk is primarily US dollars. Exposure to foreign currency risk is
monitored on an ongoing basis and when considered necessary, the Group will consider
using effective financial instruments to hedge its foreign currency risk.
Liquidity risk
The Group monitors and maintains a level of cash and cash equivalents deemed adequate
by management to finance the Group’s operations and to mitigate the effects of
fluctuations in cash flows.
Interest rate risk
The Group is exposed to interest rates risk primarily from the deposit placements and
interest-bearing financial liabilities. The Group manages its interest rate risk for the
interest-earning deposit placements by placing such balances on varying maturities and
interest rate terms.
The Group’s policy in dealing with interest-bearing financial liabilities is to minimise the
interest expense by obtaining the most favourable interest rates available and by using a
mix of fixed and floating rate debts.
144
DiGi.Com Berhad (425190-X)
Notes to the Financial Statements
31 December 2003
25. Financial instruments (continued)
The effective interest rates and maturity terms of the financial assets and liabilities are as follows:
Effective
interest
rate
%
Total
RM’000
Within
1 year
RM’000
1-5
years
RM’000
After
5 years
RM’000
Financial assets
Deposits placed with licensed
banks and financial
institutions
2.8
329,769
329,769
-
-
Financial liabilities
Syndicated term loan
Term loan (USD65 million)
Senior secured credit facilities
7.5
2.4
5.8
505,102
123,500
253,184
122,863
49,400
29,670
382,239
74,100
223,514
-
Financial assets
Deposits placed with licensed
banks and financial
institutions
2.8
241,568
241,568
-
-
Financial liabilities
Other payables
Syndicated term loan
Term loan (USD65 million)
Senior secured credit facilities
8.5
7.9
3.1
6.1
103,034
564,056
172,900
192,623
103,034
40,954
49,400
15,784
505,102
123,500
119,386
57,453
Group
2003
2002
Fair value
The following methods and assumptions are used to determine the fair value of each of the
financial assets or liabilities for which it is practicable to estimate their values:
i) Cash and cash equivalents, other receivables and payables
The carrying values of these amounts approximate their fair values due to their short term
nature.
ii) Trade receivables and payables
The carrying values of these amounts approximate their fair values because these are
subject to normal trade credit terms and their short term nature.
DiGi.Com Berhad (425190-X)
Notes to the Financial Statements
145
31 December 2003
25. Financial instruments (continued)
iii) Amount due from a subsidiary
No disclosure of fair value is made for amount due from a subsidiary as it is not practicable
to determine its fair value with sufficient reliability given this balance have no fixed terms
of repayment.
iv) Borrowings
The fair values of the borrowings carried at the balance sheet date are as below:
Group
Syndicated term loan
Term loan (USD65 million)
Senior secured credit facilities
- fixed rates
- floating rates
2003
Carrying
amount
RM’000
2003
Fair
value
RM’000
2002
Carrying
amount
RM’000
2002
Fair
value
RM’000
505,102
123,500
505,102
123,500
546,056
172,900
546,056
172,900
40,000
213,184
39,625
213,184
40,000
152,623
38,800
152,623
881,786
881,411
911,579
910,379
The fair value of the senior secured credit facilities, a portion of which was obtained on a
fixed rate has been determined by discounting the relevant cash flows using current interest
rates for similar instruments at the balance sheet date. Apart from this fixed rate loan,
the fair values of all the other loans are their carrying amounts as their interest rates are
on floating rate basis.
146
DiGi.Com Berhad (425190-X)
List of Properties
No.
as at 31 December 2003
Location
Tenure
1
H.S. (D) No 92086 & 92087, P.T. No 9 & No.10,
Pekan Seremban Jaya, Daerah Seremban, Negeri Sembilan
Freehold
2
Unit No 202-4-11, Sri Bandar Besi,
Jalan Sungai Besi, Sungai Besi, Kuala Lumpur
Freehold
3
Unit No C16-2, Indera Subang UEP, Jalan UEP 6/2L,
UEP Subang Jaya, Petaling Jaya, Selangor
Freehold
4
No 1-16.2, 16th Floor, Union Height, Taman Yan,
Jalan Klang Lama , Kuala Lumpur
Freehold
5
3rd Floor, Unit Pt 4888/4786 C, Block TC-14,
Taman Sri Gombak, Jalan Batu Caves, Selangor
Freehold
6
4572, 7th Floor, Sri Jelatek Condominiums,
Section 10, Wangsa Maju, Kuala Lumpur
Freehold
7
32 , PLO 151 Jln Angkasa Mas Utama,
Kawasan Perindustrian Tebrau II, 81100 Johor Bahru
30 years lease
(expiring in 2023)
8
HS (D) 77, No. P.T. PTBM/A/081, Mukim 1,
Kawasan Perusahaan Perai, District Seberang Perai Tengah, Pulau Pinang
Leasehold 60 years
(expiring in 2033)
9
Lot 36, Sedco Light Industrial
Estate, Jalan Kelombong, Kota Kinabalu , Sabah
Leasehold 60 years
(expiring in 2034)
10
Lot 1220, Section 66, Kuching Town
Land District, Sarawak
Leasehold 60 years
(expiring in 2036)
11
No 112, Semambu Industrial Estate,
Kuantan, Pahang
Leasehold 66 years
(expiring in 2041)
12
Unit 16-12-1, 12th Floor, Cloud View Tower,
Taman Supreme, Cheras, Kuala Lumpur
Leasehold 99 years
(expiring in 2076)
13
Unit No M803, 8th Floor, Sunrise Park,
Ampang, Kuala Lumpur
Leasehold 99 years
(expiring in 2088)
14
Part of Lot PT 11702, HS(D) 10654,
Mukim 1, District Of Bentong, Pahang
Leasehold 99 years
(expiring in 2091)
15
Plot D-38, Taman Industri Prima Kota Fasa 1
Sector 3, Bandar Indera Mahkota, Kuantan, Pahang
Leasehold 99 years
(expiring in 2097)
16
Ptd 1490, Mukim Of Jemaluang
District Of Mersing, Johor Darul Takzim
Leasehold 99 years
(expiring in 2098)
17
PN 89926, Lot 191363
Mukim Hulu Kinta, Daerah Kinta, Negeri Perak
Leasehold 90 years
(expiring in 2081)
18
Lot No 54, Jalan 6/2, Kawasan Perindustrian Seri Kembangan,
43000 Seri Kembangan, Selangor
Leasehold 99 years
(expiring in 2091)
19
Lot 2728, Miri Concession Land District
Lopeng, Miri, Sarawak
Leasehold 60 years
(expiring in 2027)
20
H.S.(D) 54842, P.T. No. 152, Mukim of Damansara,
District of Petaling Jaya, Selangor
Freehold
21
No. 24, Jalan KIP 7, Taman Perindustrian KIP,
52200 Kuala Lumpur
Freehold
Notes: The Group does not adapt a revaluation policy on landed properties.
N/A denotes “Not Applicable”
DiGi.Com Berhad (425190-X)
Description/
Existing Use
Date of
Acquisition
AREA
Land with a building /
Telecommunications Centre
29.12.1997
Apartment/
Housing base transceiver equipment
147
Age Of Building
(Years)
Net Book Value
As At 31.12.2003
RM’000
22,529 sq ft
6
810
26.01.1995
802 sq ft
8
112
Apartment/
Housing base transceiver equipment
04.02.1995
2,429 sq ft
10
595
Apartment/
Housing base transceiver equipment
25.01.1995
1,249 sq ft
9
223
Apartment/
Housing base transceiver equipment
29.03.1995
1,319 sq ft
8
85
Apartment/
Housing base transceiver equipment
07.02.1995
1,115 sq ft
8
174
Land with a building/
Telecommunications Centre
12.05.1995
1.58 acres
9
1,300
Land with a building /
Telecommunications Centre
23.03.1995
1 acre
29
2,123
Land with a building/
Telecommunications Centre
12.06.1995
0.938 acre
23
2,353
Land with a building /
Telecommunications Centre
15.08.1995
4,124 sq ft
8
1,993
Land with a building /
Telecommunications Centre
07.07.1995
4 acres
21
2,296
Apartment/
Housing base transceiver equipment
08.02.1995
1,400 sq ft
15
195
Apartment/
Housing base transceiver equipment
22.03.1995
1,100 sq ft
12
101
Land with a building /
Earth Station Complex
07.08.1996
7.5 acres
9
6,218
Land with Fixed Line
switch and base transceiver station
14.11.1997
25,521 sq ft
6
406
Land with trunk station
17.08.1999
40,000 sq ft
4
118
Land with a building /
Telecommunications Centre
15.07.1999
5,942 sq ft
4
218
Land with a building /
Telecommunications Centre
23.05.2000
18,050 sq ft
14
1,907
Land with a building /
Telecommunications Centre
29.09.2000
4,937 sq ft
N/A
1,138
Land
19.07.2001
284,485 sq ft
N/A
14,244
Land with a building /
Telecommunications Centre
21.08.2002
17,847 sq ft
7
2,781
148
DiGi.Com Berhad (425190-X)
Statement of Directors’ Shareholdings
as at 2 March 2004
No. of Ordinary Shares of RM1.00 each
Direct Interest
%
Deemed Interest
The Company
Tan Sri Dato’ Seri Vincent Tan Chee Yioun
53,804,237
Ultimate Holding Company
TELENOR ASA
Arve Johansen
Ole Bjorn Sjulstad
Per Olav Fosse
Gunnar Johan Bertelsen
Thor Absjorn Halvorsen
82,582,587
11.01
No. of Ordinary Shares of NOK6 each
Direct Interest
%
Deemed Interest
%
24,791
1,001
3,771
170
1,886
7.17
%
0.0014
0.0000
0.0002
0.0000
0.0001
-
-
No. of Options over Ordinary Shares of NOK6 each
Direct Interest
%
Deemed Interest
Arve Johansen
Ole Bjorn Sjulstad
Per Olav Fosse
Thor Absjorn Halvorsen
200,000
10,000
10,000
85,000
0.0110
0.0005
0.0005
0.0047
-
%
-
By virtue of his interests in the shares of the Company shown above, Tan Sri Dato’ Seri Vincent Tan
Chee Yioun is deemed to be interested in the shares of the subsidiaries (as set out in Note 5 to the
financial statements) to the extent the Company has an interest.
Save as disclosed, none of the other Directors in office have any interest in the shares of the
Company and its related corporations as at 2 March 2004.
Statistics on Shareholdings
as at 2 March 2004
Analysis of shareholdings
Size of shareholdings
No. of shareholders
%
No. of shares
%
less than 100
100 - 1,000
1,001 - 10,000
10,001 - 100,000
100,001 - 37,499,999
37,500,000 * and above
181
1,594
1,571
243
118
3
4.88
42.96
42.35
6.55
3.18
0.08
2,567
1,420,497
5,455,131
7,992,996
277,629,179
457,499,630
0.00
0.19
0.73
1.06
37.02
61.00
Total
3,710
100.00
750,000,000
100.00
notes: 1. There is only one class of shares in the paid-up capital of the Company. Each share entitles the holder to one vote.
2. * Denotes 5% of the issued and paid-up capital of the Company.
DiGi.Com Berhad (425190-X)
List of Thirty (30) Largest Shareholders
Name of shareholders
1
149
as at 2 March 2004
No. of shares
%
247,000,000
32.93
105,499,630
14.07
105,000,000
14.00
Employees Provident Fund Board
36,521,720
4.87
AMMB Nominees (Tempatan) Sdn Bhd
24,609,274
3.28
21,046,570
2.81
20,411,014
2.72
19,811,043
2.64
14,551,523
1.94
11,288,811
1.51
10,079,966
1.34
7,132,271
0.95
6,866,200
0.92
Dato Ahmad Sebi Bin Bakar
6,580,196
0.88
Malaysia Nominees (Tempatan) Sendirian Berhad
5,900,594
0.79
5,380,481
0.72
4,591,889
0.61
3,569,820
0.48
3,091,371
0.41
Citicorp Nominees (Asing) Sdn Bhd
Telenor Asia Pte Lte
2
Citicorp Nominees (Asing) Sdn Bhd
Telenor Asia Pte Lte (Digi)
3
Citicorp Nominees (Asing) Sdn Bhd
Telenor Asia Pte Lte (Digi / Moratorium)
4
5
Pledged Securities Account For Berjaya VTCY Sdn Bhd (Bk 6/166-0)
6
CIMB Nominees (Tempatan) Sdn Bhd
Pledged Securities Account For Berjaya VTCY Sdn Bhd
7
Cimsec Nominees (Tempatan) Sdn Bhd
Danaharta Urus Sdn Bhd For Tan Sri Dato’ Seri Vincent Tan Chee Yioun
8
Amsec Nominees (Tempatan) Sdn Bhd
Amfinance Berhad For Tan Seri Dato’ Seri Vincent Tan Chee Yioun
9
Inter-Pacific Equity Nominees (Tempatan) Sdn Bhd
Prime Credit Leasing Sdn Bhd For Alam Nusantara Sdn Bhd
10
Cimsec Nominees (Tempatan) Sdn Bhd
Danaharta Urus Sdn Bhd For Berjaya VTCY Sdn Bhd (Vtcy)
11
Scotia Nominees (Tempatan) Sdn Bhd
Pledged Securities Account For Tan Sri Dato’ Seri Vincent Tan Chee Yioun
12
Scotia Nominees (Tempatan) Sdn Bhd
Pledged Securities Account For Berjaya VTCY Sdn Bhd
13
AM Nominees (Tempatan) Sdn Bhd
Employees Provident Fund Board (A/C 1)
14
15
Great Eastern Life Assurance (Malaysia) Berhad (Par 1)
16
Bumiputra-Commerce Nominees (Tempatan) Sdn Bhd
Pledged Securities Account For Malpac Securities Sdn Bhd (3349 Sban)
17
Southern Finance Berhad
Pledged Securities Account For Tan Sri Dato’ Seri Vincent Tan Chee Yioun
18
Amsec Nominees (Tempatan) Sdn Bhd
Pledged Securities Account For Berjaya VTCY Sdn Bhd
19
PM Nominees (Tempatan) Sdn Bhd
Malpac Management Sdn Bhd For Ahmad Sebi Bin Bakar
150
DiGi.Com Berhad (425190-X)
List of Thirty (30) Largest Shareholders
as at 2 March 2004
(continued)
Name of shareholders
20
AM Nominees (Tempatan) Sdn Bhd
No. of shares
%
2,911,900
0.39
Pertubuhan Keselamatan Sosial
21
Tan Sri Dato’ Tan Chee Sing
2,705,000
0.36
22
Berjaya General Insurance Berhad
2,398,522
0.32
23
Tengku Adnan Bin Tengku Mansor
2,257,763
0.30
Eng Securities Sdn Bhd
2,108,423
0.28
2,071,000
0.28
Kamarudin Bin Jaffar
2,000,000
0.27
Bumiputra-Commerce Trustee Berhad
1,970,000
0.26
1,941,800
0.26
1,924,229
0.25
1,922,000
0.25
683,143,010
91.09
24
Ivt A01
25
Universal Trustee (Malaysia) Berhad
SBB Premium Capital Fund
26
27
RHB Mudharabah Fund
28
HDM Nominees (Asing) Sdn Bhd
DBS Vickers Securities (Singapore) Pte Ltd For Capital Intelligence Limited
29
Inter-Pacific Equity Nominees (Tempatan) Sdn Bhd
Prime Credit Leasing Sdn Bhd For Ahmad Fizal Bin Othman
30
HSBC Nominees (Asing) Sdn Bhd
HPBS SG For Kingswood Overseas Investments Limited
Substantial shareholders
as at 17 March 2004
Direct Interest
1.
2.
3.
4.
5.
6.
7.
Berjaya VTCY Sdn Bhd
71,827,825
Tan Sri Dato’ Seri Vincent Tan Chee Yioun 53,804,237
Telenor Asia Pte Ltd
457,499,630
Telenor Mobile Communications AS
Telenor Mobile Holding AS
Telenor ASA
Employees Provident Fund Board
45,336,009
Notes:
No. Of Shares
%
Deemed Interest
9.58
7.17
61.00
6.04
82,582,587 (a)
457,499,630 (b)
457,499,630 (c)
457,499,630 (d)
-
%
11.01
61.00
61.00
61.00
-
(a) Deemed interested by virtue of his interest in Berjaya VTCY Sdn Bhd and deemed interest in Inter-Pacific Securities Sdn
Bhd, Eng Securities Sdn Bhd, Inter-Pacific Capital Sdn Bhd, Berjaya General Insurance Berhad, Prime Credit Leasing Sdn
Bhd, Indah Corporation Berhad and Immediate Capital Sdn Bhd.
(b) Deemed interested by virtue of its 100% interest in Telenor Asia Pte Ltd.
(c) Deemed interested by virtue of its 100% interest in Telenor Mobile Communications AS.
(d) Deemed interested by virtue of its 100% interest in Telenor Mobile Holding AS.
DiGi.Com Berhad (425190-X)
Notice of Annual General Meeting
NOTICE IS HEREBY GIVEN THAT the Seventh Annual General Meeting of DiGi.Com Berhad
will be held at Bronx V West Tower, Level 13A Berjaya Times Square Hotel & Convention
Center, 1 Jalan Imbi, 55100 Kuala Lumpur on Wednesday, 28 April 2004 at 9.30 a.m. for the
following purposes:-
Agenda
1.
2.
3.
4.
5.
To receive and adopt the audited financial statements of the Company
for the year ended 31 December 2003 and the Directors’ and Auditors’
Reports thereon.
Resolution 1
To re-elect the following Directors retiring pursuant to the Company’s
Articles of Association:
a) Ole Bjorn Sjulstad
Resolution 2
b) Dato’ Ab. Halim Bin Mohyiddin
Resolution 3
c) Gunnar Johan Bertelsen
Resolution 4
To re-appoint Tun Dato’ Seri Dr Lim Chong Eu as a Director of the
Company and to hold office until the conclusion of the next Annual
General Meeting of the Company pursuant to Section 129(6) of the
Companies Act, 1965.
Resolution 5
To re-appoint Messrs KPMG as Auditors and to authorise the Directors
to fix their remuneration.
Resolution 6
As special business:(a) To consider and, if thought fit, pass the following ordinary resolutions:i) Authority to Allot and Issue Shares Pursuant to Section 132D
of the Companies Act, 1965
“That, subject always to the Companies Act, 1965, the Articles of
Association of the Company and the approvals of the relevant
governmental/regulatory authorities, the Directors be and are hereby
empowered, pursuant to Section 132D of the Companies Act, 1965,
to issue shares in the Company from time to time and upon such terms
and conditions and for such purposes as the Directors may deem fit
provided that the aggregate number of shares issued pursuant to this
resolution does not exceed 10% of the issued share capital of the
Company for the time being and that such authority shall continue
in force until the conclusion of the next Annual General Meeting of
the Company.”
Resolution 7
151
152
DiGi.Com Berhad (425190-X)
ii) Proposed Shareholders’ Mandate For Recurrent Related
Party Transactions of a Revenue or Trading Nature
“That, subject to the provisions of the Listing Requirements of
Malaysia Securities Exchange Berhad, approval be and is hereby
given for the Company and its subsidiaries, to enter into recurrent
related party transactions of a revenue or trading nature with the
related parties as specified in Section 2.3 of the Circular to Shareholders
dated 6 April 2004 which are necessary for the day to day operations
and/or in the ordinary course of business of the Company and its
subsidiaries on terms not more favourable to the related parties than
those generally available to the public and are not detrimental to the
minority shareholders of the Company and that such approval shall
continue to be in force until:(a) the conclusion of the next annual general meeting of the Company
following the general meeting at which this Ordinary Resolution shall be
passed, at which time it will lapse, unless by a resolution passed at a
general meeting, the authority conferred by this resolution is renewed;
(b) the expiration of the period within which the next annual general
meeting after the date it is required to be held pursuant to Section
143(1) of the Companies Act, 1965 (but shall not extend to such
extension as may be allowed pursuant to Section 143(2) of the
Companies Act, 1965); or
(c) revoked or varied by resolution passed by the shareholders at
a general meeting;
whichever is earlier;
and that in making the disclosure of the aggregate value of the recurrent
related party transactions conducted pursuant to the proposed shareholders’
approval in the Company’s annual reports, the Company shall provide a
breakdown of the aggregate value of recurrent related party transactions
made during the financial year, amongst others, based on:
i) the type of the recurrent related party transactions made; and
ii) the name of the related parties involved in each type of the
recurrent related party transactions made and their relationship
with the Company
and further that authority be and is hereby given to the Directors
of the Company and its subsidiaries to complete and do all such
acts and things (including executing such documents as may be
required) to give effect to the transactions as authorised by this
Ordinary Resolution.”
Resolution 8
DiGi.Com Berhad (425190-X)
153
(b) To consider and, if thought fit, pass the following special resolution:-
Proposed Amendment to the Company’s Articles of
Association
“That Article 89 of the Company’s Articles of Association be
amended by deleting in its entirety and substituting with the
following new Article 89:
89 (A) The Directors may meet together for the despatch of
business, adjourn and otherwise regulate their meetings
as they think fit, and determine the quorum necessary
for the transaction of the business. Unless otherwise
determined, two shall be a quorum. Questions arising
at any meeting shall be decided by a majority of votes.
In case of an equality of votes the Chairman, Deputy
Chairman or any other director so appointed pursuant
to Article 91 shall not have a second or casting vote.
(B) The conduct of a meeting of Directors or a committee
of the Directors may include a participation thereat by
any Director via telephone conferencing and/or video
conferencing or any other interactive means of audio or
audio-visual communications whereby all participating
persons are able to hear each other or be heard during
the meeting. A Director’s participation in the manner as
aforesaid shall be deemed to be present at the meeting
and be counted for the purpose of a quorum. He shall
also be entitled to vote thereat. Any meeting held in
such manner shall be deemed to be or have been held at
such time and place as set out in the notice of meeting.” Resolution 9
By Order of the Board
SU SWEE HONG
Secretary
Kuala Lumpur
6 April 2004
NOTES:-
(A) APPOINTMENT OF PROXY
i) A member entitled to attend and vote at a meeting of the Company is entitled to
appoint one (1) proxy only to attend and vote in his stead. A proxy may but need not be
a member of the Company.
ii)A member of the Company who is an authorised nominee as defined under the
Securities Industry (Central Depositories) Act 1991 may appoint one (1) proxy in respect
of each securities account.
154
DiGi.Com Berhad (425190-X)
iii) The instrument appointing a proxy, shall be in writing under the hand of the appointer
or his attorney duly authorised in writing, and in the case of a corporation, either under
seal or under hand of an officer or attorney duly authorised.
iv) The instrument appointing a proxy must be deposited at the Company’s Registered
Office, 11th Floor Menara Berjaya, KL Plaza, 179 Jalan Bukit Bintang, 55100 Kuala
Lumpur not less than 48 hours before the time appointed for holding the meeting or
any adjournment thereof.
(B) RESOLUTIONS 2, 3, 4 AND 5:The particulars of Directors who stand for re-election/re-appointment are set out in the
relevant pages of the Annual Report as follows:-
Name of Director
Directors’ Profile
Directors’ Shareholdings
1
Ole Bjorn Sjulstad
Page 12
Page 148
2
Dato’ Ab. Halim Bin Mohyiddin
Page 14
Page 148
3
Gunnar Johan Bertelsen
Page 13
Page 148
4
Tun Dato’ Seri Dr Lim Chong Eu
Page 12
Page 148
The details of Directors’ attendance at Board Meetings are set out on Page 18 of the Annual
Report.
(C) SPECIAL BUSINESS
1.Resolution 7 is proposed pursuant to Section 132D of the Companies Act, 1965 and if
passed, will give the Directors of the Company, from the date of the above annual
general meeting, authority to issue and allot shares from the unissued share capital of
the Company for such purposes as the Directors may deem fit and in the interest of the
Company. This authority, unless revoked or varied by the Company in general meeting,
will expire at the conclusion of the next Annual General Meeting of the Company.
2.Resolution 8 if passed will approve the Shareholders’ Mandates on Recurrent Related
Party Transactions and to allow the Company and its subsidiaries to enter into Recurrent
Related Party Transactions in accordance with paragraph 10.09 of the Listing Requirements
of the Malaysia Securities Exchange Berhad. The explanatory notes on Resolution 8 is
set out in the Circular to Shareholders dated 6 April 2004 attached to the Annual Report.
3.Resolution 9 for the proposed amendment of the Articles of Association of the Company
will be passed as a Special Resolution and if approved, will allow not only the Board of
Directors but also the various committees of the Board, if any, to conduct their respective
meetings via telephone conferencing and/or video conferencing or any other interactive
means of audio or audio-visual communications.
DiGi.Com Berhad (425190-X)
155
Form of Proxy
DiGi.COM BERHAD
(Company No: 425190-X)
(Incorporated in Malaysia)
I/We
(Name in full)
I.C. or Company No.
CDS Account No.
of
(Address)
being a member of DiGi.COM BERHAD hereby appoint:
I.C. No.
(Name in full)
(New and Old I.C. Nos.)
of
or failing him/her, the Chairman of the meeting as my/our proxy to vote for me/us on my/our
behalf, at the Seventh Annual General Meeting of the Company to be held at Bronx V West
Tower, Level 13A Berjaya Times Square Hotel & Convention Center, 1 Jalan Imbi, 55100 Kuala
Lumpur on Wednesday, 28 April 2004 at 9.30 a.m. or any adjournment thereof.
This proxy is to vote on the resolutions set out in the Notice of the Meeting as indicated with an
“X” in the appropriate spaces. If no specific direction as to voting is given, the proxy will vote
or abstain from voting at his/her discretion.
FOR
RESOLUTION
RESOLUTION
RESOLUTION
RESOLUTION
RESOLUTION
RESOLUTION
RESOLUTION
RESOLUTION
RESOLUTION
1
2
3
4
5
6
7
8
9
-
AGAINST
To receive and adopt the Audited Financial Statements
To re-elect Ole Bjorn Sjulstad as Director
To re-elect Dato’ Ab. Halim Bin Mohyiddin as Director
To re-elect Gunnar Johan Bertelsen as Director
To re-appoint Tun Dato’ Seri Dr Lim Chong Eu as Director
To re-appoint Auditors
To approve authority to allot and issue shares
To approve Shareholders’ Mandate for Recurrent Related Party Transactions
To amend the Company’s Articles of Association
No. of Shares
Signature of Shareholder(s)
Signed this
day of
, 2004.
NOTES:
1. A member entitled to attend and vote at a meeting of the Company is entitled to appoint one (1) proxy only to attend and vote
in his stead. A proxy may but need not be a member of the Company.
2. A member of the Company who is an authorised nominee as defined under the Securities Industry (Central Depositories) Act
1991 may appoint one (1) proxy in respect of each securities account.
3. The instrument appointing a proxy, shall be in writing under the hand of the appointer or his attorney duly authorised in
writing, and in the case of a corporation, either under seal or under hand of an officer or attorney duly authorised.
4. The instrument appointing a proxy must be deposited at the Company’s Registered Office, 11th Floor Menara Berjaya, KL Plaza,
179 Jalan Bukit Bintang, 55100 Kuala Lumpur not less than 48 hours before the time appointed for holding the meeting or any
adjournment thereof.
Fold this flap for sealing
Affix stamp
The Secretary
DiGi.Com Berhad
11th Floor, Menara Berjaya
KL Plaza
179, Jalan Bukit Bintang
55100 Kuala Lumpur
2nd fold here
1st fold here
Corporate Directory
List of Operating Offices
Principal Place of
Business/Head Office
Lot 30, Jalan Delima 1/3
Subang Hi-Tech Industrial Park
40000 Shah Alam, Selangor
Tel: 03-5721 1800
Fax: 03-5721 1857
Sabah Region
Penang
Perak
Lot 36,
SEDCO Light Industrial Estate
Jalan Kolombong
88450 Inanam
Kota Kinabalu, Sabah
Tel: 088-431 800
Fax: 088-430 016
Pulau Tikus
368-1-02, Jalan Burmah
10350 Pulau Tikus
Pulau Pinang
Ipoh
40, Medan Istana
Bandar Ipoh Raya
30000 Ipoh, Perak
Seberang Jaya
8, Ground Floor
Jalan Todak Dua
Pusat Bandar
Bandar Seberang Jaya
13700 Prai, Pulau Pinang
Sarawak Region
Central Operating
Offices
Lot 5, Jalan U1/15
Hicom Glenmarie Industrial Park
40150 Shah Alam, Selangor
Tel: 03-5721 1800
Fax: 03-5721 1857
Lots 7 & 8, Jalan Delima 1/1
Subang Hi-Tech Industrial Park
40000 Shah Alam, Selangor
Tel: 03-5721 1800
Fax: 03-5721 1857
Lot 28, Jalan Delima 1/3
Subang Hi-Tech Industrial Park
40000 Shah Alam, Selangor
Tel: 03-5721 1800
Fax: 03-5721 1857
Regional Operating
Offices
Northern Region
62, 1st Floor, Jalan Mayang
Pasir 1
Off Jalan Mahsuri
11950 Bayan Baru
Pulau Pinang
Tel: 04-641 2800
Fax: 04-641 3800
Southern Region
8, Jalan Molek 1/12
Taman Molek
81100 Johor Bahru, Johor
Tel: 07-351 1800
Fax: 07-352 8016
Eastern Region
3, Jalan Tun Ismail
25000 Kuantan, Pahang
Tel: 09-508 0071
Fax: 09-508 0070
Lot 2087, Block 10,
Bangunan Kueh Boon Teck
Jalan Tun Ahmad Zaidi Adruce
93150 Kuching, Sarawak
Tel: 082-421 800
Fax: 082-427 597
Bukit Jambul
6B-C-D, Jalan Tun Dr.Awang
Bukit Jambul Shop House
11900 Pulau Pinang
Melaka
DiGi Centres
Melaka
523, Taman Melaka Raya
75000 Melaka
Negeri Sembilan
Seremban
301, Taman AST
70200 Seremban
Negeri Sembilan
Sabah
Kota Kinabalu
Lot 5/G3, Ground & 1st Floors
Api-Api Centre
88000 Kota Kinabalu, Sabah
Sarawak
Selangor
USJ
Subang Taipan, 19 & 21
Jalan USJ 10/1A, Subang Jaya
47610 Petaling Jaya, Selangor
Johor
Johor Bahru
8, Jalan Molek 1/12
Taman Molek
81100 Johor Bahru, Johor
SS2
24, Jalan SS2/66
47300 Petaling Jaya, Selangor
Jalan Tun Abdul Razak
64, Ground Floor
Jalan Tun Abdul Razak Susur 1
80000 Johor Bahru, Johor
Selayang Baru
57, Jalan 2/3A,
Pasar Borong Selayang
Off Jalan Ipoh
68100 Batu Caves, Selangor
Batu Pahat
18, Jalan Kundang
Taman Bukit Pasir
83100 Batu Pahat, Johor
Klang
90, Batu 1-1/2, Jalan Meru
41050 Klang, Selangor
Kuching
Lot 2087, Block 10
Bangunan Kueh Boon Teck
Jalan Tun Ahmad Zaidi Adruce
93150 Kuching, Sarawak
Miri
Lot 938, Ground & 1st Floors
Jalan Asmara, 98000 Miri
Sarawak
Sibu
13, Ground & 1st Floors
Lorong Kampung Datu 3
96000 Sibu, Sarawak
Kuala Lumpur
Pandan Indah
M5A/13, Jalan Pandan Indah 4/1
Taman Pandan Indah
55100 Kuala Lumpur
KL Plaza
Lot G33-8, Ground Floor,
179, KL Plaza
Jalan Bukit Bintang
55100 Kuala Lumpur
Berjaya Times Square
01-36, Berjaya Times Square,
1, Jalan Imbi ,
55100 Kuala Lumpur
Pahang
Kuantan
3, Jalan Tun Ismail
25000 Kuantan, Pahang
24-hour DiGi customer service line: 016-221 1800
DiGi.Com Berhad (425190-X)
Lot 30, Jalan Delima 1/3
Subang Hi-Tech Industrial Park
40000 Shah Alam, Selangor
Mailing Address:
P. O. Box 7551
40718 Shah Alam, Selangor
Tel: 03-5721 1800
Fax: 03-5721 1857
www.digi.com.my
DiGi.Com Berhad (425190-X)
ANNUAL REPORT 2003 LAPORAN TAHUNAN
DiGi.Com Berhad (425190-X)
ANNUAL REPORT 2003 LAPORAN TAHUNAN
DiGi Telecommunications Sdn Bhd
Lot 30 Jalan Delima 1/3
Subang Hi-Tech Industrial Park
40000 Shah Alam
Selangor Darul Ehsan, Malaysia
201283-M
T
F
E
(603) 5721 1800
(603) 5721 1857
corpcom@digi.com.my